Charter Fitness of Carol Stream

Negative experience: Not clean and too many people not respecting space. Lots of non members coming in too.

Fantastic experience: Everybody is really sweet loving. The train is very nice and they really want to give you the work hard to your goal. I've been coming to this gym 6 months

Negative experience: All in all not a bad gym. If you're looking for a serious gym , this not it. Do not complain to staff regarding plates that are not unloaded. They don't understand gym etiquette and courtesy. So, if you come in looking to do deadlifts and find 500 + pounds on the bar 0r 400 on the squat rack, do not complain or they will put you on a blacklist and cancel your membership for demanding that they do their job. But if you don't mind playing mommy, and many don't say a word, then this the perfect gym for you. Generally , the manager has a problem with everything and the patrons are very nice.So, do not try and tell her how to run her gym and you'll be fine. Good luck.

Fantastic experience: CFX Gym is elite. The vibe is always on point, the equipment is clean and high quality, and the people there are all about pushing themselves. Trainers know their stuff and the whole setup just makes you want to work harder. If you're serious about results, CFX is the place to be. Highly recommend.

Negative experience: My wife and I went to check out gym. Already members at another gym and coming up on renewal. When at the locked front door approximately 4:15pm on a Friday afternoon. A (as we found out later) personal trainer let himself in. Didn't acknowledge us. We called number on door. Heard phone in gym ringing and got message. Then a member who was leaving spoke to us. He got the personal trainer who ignored us. Personal trainer said he couldn't help and neither could an employee who was working out. Can you back tomorrow, maybe someone will be here that can help you and let you tour gym. How does this gym stay in business? As a former fitness industry professional, it is sad to see the mentality here. Lost us for good and we live 8th of a mile away.

Negative experience: Very outdated equipment in the whole gym. Not well maintained. Not the best gym in the area but gets the job done for a local gym.

Negative experience: the worse gym in the state if you cancel your membership first they want you to go physically there. After that for some reason they charge you after cancellation in case if you don’t wanna pay they will report you to credit union to destroy your credit history. So watch out. Don’t join CFX at all.

Fantastic experience: The gym is clean and the equipment is fairly new and well kept. I usually go around the evening time and luckily there isn't many people around. There are spray bottles, towels, and the bathrooms are tidy and kept spotless. I would recommend this place.

Negative experience: Gym is not well kept at all. Equipment is either all old or broken. Treadmills all make such horrible noises and the belts do not feel like they are being maintained at all. Bathrooms are not clean at all and all the sink handles are loose. On top of it all, they still increase the membership prices by 2.99??? Not worth your time or money, drive the extra 5 minutes and go to VASA fitness where you’ll get a much better facility and experience.

Positive experience: Nice place to work out without half the customers taking selfies.

Negative experience: This gym is clean and has great equipment. However, A: this gym is so dimly lit and depressing inside. B: I really didn't like the fact that I was told directly by the employees/ coaches working up front that I wouldn't be able to go up to them and ask for a spot or general training questions.. Even if they weren't busy! Which is obviously the only time I would ask for something like that. It just didn't feel very friendly or community focused the way a gym should be in my opinion.

Fantastic experience: Efficient place to go work out. Very clean. Available massage hydrobeds are great, if you need them.

Positive experience: Love this gym but wish they have more exciting activities like zoomba or yoga sessions. Compare to other gym $26 a month is a bit much average monthly membership elsewhere between $15-20

Fantastic experience: Lots of great weights to use I go late so it’s nice I don’t get bothered by a lot either.

Negative experience: Decent for the closest gym wish there was another cleaner and better equipped gym closer to home. I have 2 gym memberships because of working different times and this gym is 24 hours so I hit it later at night like 10-11pm and yea there are a lot of hangouts there but that’s every gym.

Negative experience: I like the space and variety in equipment although a lot of it is old and needs updating. I go after 9pm on week nights and it’s a daycare for high schoolers. They don’t clean/pick up after themselves and just kind of loiter in groups around machines/weights. It’s not a serious or motivating workout environment.

Positive experience: Great place to work out. Mostly filled with young kids from 5 pm to 9 pm. I would give it a 5 star if they had better equipment for leg exercises.

Fantastic experience: I am updating my review because of my recent experience. I have an injurt which limits my exercise routine. I have participated in Team Training Classes for ten years at CFX. Why?? Because they are led by a trainer! All the trainers at the Carol Stream CFX are EXCELLENT. Have to put a shout out for Joe though as he has been especially attentative once I shared my limitations. YES, you have to let the trainer know when you need modifications. They can't read your mind! I also appreciate his diligence in watching and correcting me if I am doing a particular exercise inproperly as he makes sure I am actually working the muscles that should be utilized for that exercise. Because I need modifications for some exercises while my injury heals and because the trainers have ALL been very helpful, I have been able to continue going to the gym each day as my body heals. Highly recommend the Team Training classes!

Fantastic experience: Great gym. Marco is a great trainer if you need help.

Fantastic experience: My son enjoys training with Nathan L. to build strength and speed for sports. He creates personalized workouts and motivates him to work hard for results. I highly recommend Nathan as he is friendly, has flexible scheduling, and makes working out fun!

Fantastic experience: I have been seeing Nathan Lim here for over 6 months for personal training. He has been fantastic. Very knowledgeable and personable. And I have absolutely been noticing improvement while working with him. Highly recommended!!

Fantastic experience: ⁹

Fantastic experience: Finally found an excellent clean gym that has all the equipment I need . I’m very happy they are here in my neighborhood.The staff is super friendly and membership is very reasonable. I will definitely tell all my friends about the awesome gym!!

Fantastic experience: The best 24 hour gym around!

Fantastic experience: It’s great

Fantastic experience: I love the atmosphere here and it’s always a positive environment

Fantastic experience: Love this gym. It is clean, has everything you need and more! Overall good vibe. The staff are so nice and helpful. Highly recommend joining!

Fantastic experience: Tamara and the entire CFX team are extremely friendly, kind and helpful! The gym is always clean, I feel comfortable leaving my belongings in the locker room. Overall an amazing gym and wonderful staff! 10/10 would suggest CFX Carol Stream.

Fantastic experience: Been coming to this gym for over a year now, and it’s 24/7 so it’s very convenient.

Fantastic experience: This gym is very nice. Has everything that most customers want. Customer service is excellent. I recommend asking for Abel, he is super friendly and very charismatic!

Fantastic experience: Best customer service ever

Fantastic experience: Every time I show up the employees provide great customer service and are always friendly. I definitely recommend cfx

Fantastic experience: Great service and great energy drinks!

Fantastic experience: Amazing service and is open 24/7 big plus. Tamara is also very nice and polite.

Fantastic experience: I love this place, been coming here for years. Top tier gym!!

Fantastic experience: Been working out here for 6 years and each year the staff invests into new equipment, and amenities to make members feel like the top priority. You get way more than what you pay for and CFX is 100% worth it. Highly recommend.

Fantastic experience: Super helpful and friendly staff. Everything you could possibly need to workout whether experienced or new to working out. Highly recommend!

Fantastic experience: Very nice, friendly, awesome

Fantastic experience: Great place! Been using them for a couple years. Reliable gym!

Fantastic experience: I purchased a newcomer package of personal training and had the trainer Nathan assigned to me. It honestly could not have been a better pairing, we built great rapport and he was very accommodating to my medical restrictions. The only downside I have to add is the clients who drop weights and cause a ruckus. Part of the lift is bringing the weight back down with control, no one wants to hear you slamming weights to the floor. But that's a client issue, not a gym issue. The gym is very close by to me and it gets my needs met.

Fantastic experience: Nate is an amazing personal trainer. He worked with my son for 6 weeks and we have seen a much better improvement in his skills. Nate take the time to teach and guide you and never rushes. Thanks for al you do! Angela

Positive experience: My son loves working out at the gym with his buddies

Fantastic experience: I’ve been a member of this gym for a little over a year and absolutely love it! The staff is super friendly, helpful, professional. Everything is clean and well maintained. It’s a no-frills, no gimmick gym that has all the equipment you need. I don’t feel intimidated here like I have at other gyms. They offer different classes at various times in the week for all skill levels. Nathan is my amazing trainer, extremely encouraging and keeps me focused and motivated.

Fantastic experience: Love this place and the people!!!

Fantastic experience: Been there for a couple weeks, had to switch because community center gym was overcrowded. Even though there are a decent amount of people during peak hours, it's rarely the case where you'll have to wait very long for equipment, due to the fact that there is a lot of equipment. Very good value in terms of what you pay per month and what you get.

Fantastic experience: Employees are very nice. They keep everything clean when staffed. Plenty of good equipment to use.

Fantastic experience: Tamara was very helpful and patient with the customers

Fantastic experience: I love this place! Great employees!

Fantastic experience: Amazing personal trainers.

Fantastic experience: Good Jim

Fantastic experience: One of the best, cleanest gyms in the area

Fantastic experience: Great staff. Great place

Fantastic experience: Awesome service

Fantastic experience: Great facility, always clean. Super friendly staff and great environment.

Fantastic experience: Very helpful staff especially tamara, bethany explained me everything clearly.

Negative experience: Machines are dusty and broken the gym is packed after 5pm. Bathrooms are dirty af which is weird because they're staffed 5 times a week. 25 bucks just for 24 hr access and no guest privileges. Honestly cancelling October 1rst not enough equipment might as well go to LA fitness.

Fantastic experience: CFX is a high quality gym that has everything that you could want in a gym! Weights, cardio, etc. Also very affordable and a great location. The staff is super kind and Cyndi, who helped me with my sign up process, truly went above and beyond to make me feel so welcomed in the gym!

Fantastic experience: I love everything about this gym. Definitely better machines than park district at a lower price.

Positive experience: Membership costs about $25 for those who know what they are doing. The staff is friendly. Will come back here once I get my head around machines and stuff They offer u clean towels and sanitizing bottles if u are germophobic xD

Fantastic experience: Very clean and not crowded. Friendly staff.

Negative experience: Did not notify customers that hours were changing and blamed it on the branding change to "CFX." Even though that change took place over a year ago. Now to come to the gym out of business hours, it costs $10 more a month. I signed my contract under the pretense that this was going to be a 24/7 gym. They even have "Open 24 hours" listed on Google Maps but it's only 24 hours if you pay more.

Fantastic experience: Wonderful staff, cost effective. Great atmosphere. Everyone should try this gym out

Fantastic experience: Cheaper gym around here, but high quality. They have everything you'd ever need, including turf and classes. Been going here for years and they only keep on improving. It's also never so busy that I can't get on equipment. Highly recommend

Negative experience: I can say if you need a gym that's convenient 24hrs its nice. But you can tell they don't use your membership money to take care of the facility. I have been a service tech in the industry as well as a personal trainer for over 16 years & I have never seen equipment that looks so uncared for. From the lack of regular maintenance and cleaning rust has set in on everything from weight stacks, guide rods and not to mention the attachments/weight clips. I got blood blisters from 2 attachments that are rusted out. I witnessed duct tape being used to cover the safety adjuster pin for adjustable bench. I also witnessed a young man attempt to sit on it with 60# dumbbells only to fly up off the bench. What a safety hazard!! There is always clips missing from cable machines, not to mention all the ripped pads; I actually scratched myself on the bench pad just the other day. Lastly the most unprofessional was when i was using the upright bike and went to take my heart rate and i noticed the electrode pad was super glued down (clips that hold it broke so they glued it) and will never be able to work again. I have expressed my concerns and asked for a phone call from management as i am concerned for the safety of the machines and want to know where ALL the $$ is going members are paying for memberships. I got an email stating my concerns were forwarded on, how unprofessional!

Fantastic experience: A really good gym. All the employees are very nice and informative. Everything is clean. Everyone gets a spray bottle and towel. Would highly recommend for anyone at any fitness level.

Positive experience: Member from opened, no complaints.

Fantastic experience: Excellent

Positive experience: Reasonable gym everything almost here which you need for work out.

Fantastic experience: Nice

Fantastic experience: Easily the best gym I have had the privilege of joining. Love the specialty equipment. Must try!

Fantastic experience: This gym hasn’t given me any problems since ive signed up. And ive been a member for about 2 years. Sure when it gets busy, some equipment may not be available and that can get frustrating. But it’s relatively easy to circumnavigate around this issue and go at different times throughout the week when it’s less packed. Best thing of all: I personally haven’t ran into any toxic or troublesome gym goers/staff. The last thing I need when working out is stress from bad management or faulty equipment. Which I personally haven’t found here. This gyms an 8/10 for me!

Fantastic experience: This gym hasn’t given me any problems since ive signed up. And ive been a member for about 2 years. Sure when it gets busy, some equipment may not be available and that can get frustrating. But it’s relatively easy to circumnavigate around this issue and go at different times throughout the week when it’s less packed. Best thing of all: I personally haven’t ran into any toxic or troublesome gym goers/staff. The last thing I need when working out is stress from bad management or faulty equipment. Which I personally haven’t found here. This gyms an 8/10 for me!

Positive experience: Not a bad gym, has all the basic equipment you really need. My only complaint would be that they need a bigger facility. It's way too small for how popular it is, and some days it's impossible to do your routine.

Fantastic experience: Just joined a week back. It is the most convenient location for the price and the equipments provided.

Negative experience: The manager is the number one reason I am leaving this gym. She has caused multiple problems for myself and others I know who go to this particular location. She is very rude, nasty and does not make me feel welcome. Not to mention pushy and over-bearing. That being said, my second complaint is the equipment. 90% of the machines in this gym are fine. However, you do run into old, not taken care of and damaged equipment. A lot of the machines for basic fitness are available but usually only 2-3 of each. Which can be difficult when working out during peak hours. And peak hours are often. This location is usually packed with people. I didn't run into this problem in previous gyms like I do here. However, this is expected in a commercial gym. If you're seriously invested in fitness or body building then this isn't the location for you. It's a very small gym with limited supplies.

Fantastic experience: I love this place!!! The manager Tamera is very kind and helpful!! My trainer Jesus is fantastic!!!

Fantastic experience: Very clean gym with more than enough equipment to get the job done for the price.

Fantastic experience: Covid-19 safe

Fantastic experience: The fitness manager is amazing and is very professional!

Fantastic experience: The employees have been here long-term. They are very professional, responsive, friendly, and helpful if needed. The equipment is in very good condition and functions properly. There is a turf area with a sled, tires, and other functional activity training gear. There is also a deadlift platform (YES!!!), and two squat racks. The facility itself is very well maintained and clean. I highly recommend this facility for all types of users. Whether your just getting into fitness, an athlete, or you’re a gym rat like me. The only people I would say who wouldn’t find it useful would be those who dumbbells over 100lbs.

Fantastic experience: I've been to many gyms around here and its by far the best gym I've been to!

Fantastic experience: Great place to work out. Silvia always so helpful and kind, smiling all the time. As is the rest of the staff and trainers I give the place 5stars.

Fantastic experience: It’s Always clean here, staff are very welcoming and friendly, and Affordable great gym overall.

Fantastic experience: Sylvia - always very welcoming and helpful! Cindy - always cleaning!

Fantastic experience: CFX is a great place to workout. They have all the equipment I need, their staff is friendly, and they go above and beyond my expectations of cleanliness.

Fantastic experience: Excellent

Negative experience: So much for the mask mandate.. People still in there that feel they are above their civic duty to keep everyone, including themselves safe... I'll be looking to suspend my membership. Its to bad management doesn't care..

Fantastic experience: Only been there for a couple days in I love it

Fantastic experience: I have been going to charter fitness for a few years now. I do the group training on Monday and Wednesday mornings. Our group trainer is Sebastian! He is awesome! It is a very challenging class for all of us that are there! Sebastian changes it up every week and definitely challenges us! While the gym was closed for a few months, due to Covid, I’m sure we lost some strength. Once we came back we had to rebuild a bit of strength and Sebastian made that happen! Thank you Charter Fitness Carol Stream, I wouldn’t go anywhere else! I also have to comment on their cleanliness! They have several protocols in place to keep the gym clean and safe. I always see them cleaning! I feel very safe going and working out there.

Fantastic experience: Hands down the best gym I have ever been to. Since day one they prioritized sanitation and provided every member their own sanitation bottle and towel. Their staff also do routine cleanups. Have been to many other gyms and believe me, you will not find a nicer staff and cleaner gym in the area. Especially during these times.

Fantastic experience: Love the atmosphere while working out ! Great place with some new equipment and awesome staff !

Fantastic experience: Friendly staff, training sessions available. Machinss typically open

Fantastic experience: I love this club! I have been a member for over 2 years. It is always clean and friendly. Their trainers are excellent and can accommodate for injuries or strengths you want to improve upon. Their classes are always challenging and fun. I highly recommend this location!

Fantastic experience: Very inviting gym, such friendly staff and atmosphere

Fantastic experience: Tamera was extremely helpful with explaining information about the gym. Highly recommend this gym!

Fantastic experience: This place is great. The atmosphere is amazing. Highly recommend this gym.

Fantastic experience: Great gym and location. I really like that there is a specific area for core, stretching.

Fantastic experience: This is my favorite out of all the charters! The location is absolutely perfect for me. The staff is nice and ready to help at all times, especially the female staff! 5/5 recommend!!!

Fantastic experience: Love this gym! Michelle B is my trainer there and she is absolutely amazing!!

Fantastic experience: Love this gym..,,from its conducive set up, to employees and members, to the energy and vibe I feel!!