XSport

Negative experience: last sunday i fell in the men's locker room because there was a lot of water and it was very slippery( no sign slippery) , 2 gentlemen helped me up, went to the desk at the front and the guy working there didn't care at all, didn't ask if i needed help, he was more interested in his phone! my leg hurt a lot and i wasn't at work for 2 days because of it, i reported it to the manager the next day and they are supposed to call me and it's been 2 weeks and no one has called me! they also need someone to clean, the men's locker room is very dirty, stinks, slippery, there's rubbish everywhere!!! i don't recommend it!they should care more about clients!!! Why the front desk is all the time just on the phone !!

Negative experience: Really dirty and no one reracks weights. Sign of an unkempt gym where no cares. Lots of equipment and has sauna, steam room and bball courts. Went once, not going back.

Negative experience: This place is always dirty, lots of broken equipment. Terrible service, items get stolen from lockers. This place is a joke. I went to cancel my membership for these and many other reasons. Add this to the list; I walked in and told the front desk attendant I wanted to cancel. He told me to take a seat and he would call Ashley because she's the only one that can cancel memberships. (because it's so hard to do evidently) I'm waiting, and waiting. A woman walks into the front desk area, doesn't say anything right away. She finally asks me if I've been helped. I told her I was waiting for Ashley. She says thats me. I said he didn't tell you I was waiting for you? She says no and doesn't seem fazed by this at all. *eyeroll*. I guess I shouldn't be surprised since they don't seem to care about anything else in this dump.

Fantastic experience: Perfect

Negative experience: I have no point of comparison as I have not visited other gyms. It was ok. They renovated their pool now which I am not a big fan. I mostly use the gym equipment. Big space, saunas are ok. Friendly staffs, most of them. Just today, Sep 5, 2024, I had a terrible expereince here. First time, someone stole my cash in my locker. It's locked and someone opened it. Terrible experience ever. The management doesn't even care. I will never recommend this place. Disgusting.

Negative experience: Women’s lockerooms are dirty and musty. There are tiny flies in the shower stalls, the water pressure is terrible and the whole place looks like it needs a good scrub down. Only benefit of this place is that it has a sauna and steam room which my local gym doesn’t have.

Positive experience: One of the better Xsports I have been in. This place was clean with all the equipment working. The sauna/steam room is really nice and clean. I can’t really complain.

Negative experience: Trash gym trash staff trash customer service ! It’s like they picked them off the street! Rude and the first thing they do is offending you!

Negative experience: As a member I tried to take 2 kids 12-13yrs old to shoot ball in an unoccupied gym and was denied. Only wanted 20mins to shoot around but that was too much to ask for

Negative experience: No air conditioning and fans hardly work

Negative experience: I went in person to cancel my membership twice a year ago yet still got charged for my monthly membership the next month. I now got charged my annual fee even though I cancelled my membership a year ago. When I went to the gym AGAIN to cancel my membership, they said there is a $10 cancellation fee and that I have to call customer service to get the annual fee refunded. Customer service has hung up on me twice already.

Negative experience: You better bring your water, they don't have water fountains appropriate for people. AC is not really working. Better if you have bad vision and you don't see disgusting locker rooms. Good location for me, a lot of machine, nice extra activities. Wouldn't recommend this place. In my family we have 3 premium memberships and one regular, but if there are better place near by I would switch with on regrets.

Fantastic experience: Nice facility not to overcrowded

Negative experience: Ive been coming here and there since february and the womens bathroom is never clean alot of garbage in the locker rooms this has been here for months now disgusting and most machines dont work. I dont understand how the manager just doesnt care.

Fantastic experience: I recently joined Xport Fitness in Arlington Heights and I must say, it has been the best decision I've made in a long time. One of the reasons I chose this place is it is a well-equipped gym, pool, steam room, sauna, tanning and even a rock climbing wall! They also offer an extensive range of fitness classes led by experienced instructors (ask for PT Nicole- she is amazing, enthusiastic and passionate about helping others reach their fitness goal). Annette was my sales person initially and she is great, friendly, and genuinely concerned all your questions are answered. She set me up here and offered me the best fitness plan. All is good and there haven’t been any issues

Negative experience: They took me to the side on my way in. It only took 15 minutes to do simple administrative action. I was ready for my workout, and now I'm ready for a nap. Ashley and Stephanie need more training. Side note: I have NEVER seen this bathroom clean. It's always destroyed beyond recognition. Hard to convince myself to use it even.

Negative experience: Quality going downhill steadily since 2016. Once my 2 years expire leaving it

Fantastic experience: Keana Lee was the best at her job, and gave some very good advice on what I should work on.

Fantastic experience: Keana is a good personal trainer,expert of her craft,definitely going to work with her more often

Negative experience: Great customer service terrible equipment why are stair machines always broken and if they’re working they are in the worse condition ever‍♀️

Fantastic experience: Keana was awesome! She provided excellent service, and information that changed my way of thinking. I would advise anyone to book a recovery/ assessment appointment her! You will feel brand new.

Fantastic experience: Met the ceo Keana at Arlington heights today. An absolute gangster of a sales woman who was very bright and educational. I’d only recommend your accounts to be handled by her. She deserves the most out of the company or she will at mine

Positive experience: A good gym with a great front desk staff. However, if you’re over the age of, let’s say 20, pick your times wisely. This place turns into a high school gym in the afternoons filled with some of the most obnoxious, disrespectful teens I’ve ever seen. Good to see that suburban racism, misogyny, and homophobia is alive and well.

Positive experience: I do yoga Monday here 2 times a month. Membership is totally worth hitting the classes! Great Instructor, very kind woman and friendly fellow yogis! Would recommend

Negative experience: Be Careful cuando cancelen su membership por experiencia lo digo. Tuve a mi bebé y decidí cancelarlo por falta de tiempo, pensaba regresar en unos cuantos meses pero…NUNCA aprobé que me tomaran mis pagos automáticamente y lo hicieron apesar que fui hasta la locación, firme la cancelación y aún así me siguieron cobrando!! Now llamo para que me den una solución y solo me dan un número de teléfono según es de customer service y en realidad era de MEDICARE!! Tengo que recurrir a mi banco para que ellos solucionen la mala experiencia que tienen otros,,, Que clase de juego creen están haciendo!! tuve membresía por años, visite diferentes locaciones del mismo XSport pero en ninguna locación tuve tan HORRIBLE trato como en esta!!. Que está pasando con XSport???

Fantastic experience: Awesome place Keana was very helpful! 10/10

Fantastic experience: I recommend Keana xsport fitness manager Arlington Heights.. Get yourself fit

Fantastic experience: Keana did an amazing job an amazing job with the recovery session with Theragun!

Fantastic experience: Place has been really improving over the last year. Staff is really friendly

Fantastic experience: Kiana was an amazing trainer she will get you right if you need some guidance with workouts, stretches, form anything 5 stars all the way

Fantastic experience: Keana was very professional and informative, I was very impressed with her knowledge and was very satisfied with my first session. Thank you

Fantastic experience: Amazing and affordable place to do the workout. I would highly recommend the gun massage sessions with Keana. It surely helped me for the mobility and amazing for relaxation

Fantastic experience: Keana was amazing and so great at her job, i feel like i was born again after the theragun session. 10 stars!

Fantastic experience: Keana Lee was an absolute pleasure. She helped me understand my needs and I really enjoyed her knowledge. I could feel in my body and soul that she knew what she was talking about and that pasified my being and provided joy and inner peace to my soul

Fantastic experience: I had a Theragun session with Keana, and she was amazing. She was extremely knowledgeable, and I recommend her to anyone that visits Xsport in Arlington Heights . I’ve been going to this gym for years and she introduced herself on her first day and has been awesome to work with!

Fantastic experience: Keana was really knowledgeable and helpful. She has an easy going personality which made her easy to talk to. Would highly recommend for anyone to see her.

Fantastic experience: Keana gave me a theragun massage and assessment and it was awesome! I felt better right away and am looking forward to having another session in the near future !

Fantastic experience: Recently signed up for XSport fitness. Have had an amazing experience thus far and expect the experience to only become even better. Keana is someone to speak with if any questions as she is extremely knowledgeable and will guide you in the right direction. Love it here.

Fantastic experience: Been working out for a while and all my muscles were really tight. Go to Keana for a theragun session she gave me the best massage I’ve ever had. She’s amazing, the best and cute

Fantastic experience: Keana the fitness manager is the best. She hooks me up every week with Theragun Sessions after my workouts. She goes above and beyond every visit. Can certainly say she is a prime example of what should be represented and she keeps my needs a priority. Would highly recommend.

Fantastic experience: an excellent specialist, after the massage I feel 5 years younger, my body began to feel lighter, the spasms went away and my mood improved) after the massage the smile of happiness on my face will not disappear for a long time)) thank you more, I advise you to not regret it

Negative experience: Poorly staffed. Very incompetent people working front desk who will missinform club members. Only care about making sales and not providing services as agreed.

Fantastic experience: Keana, did a very great job showing me the ropes of everything Xport has to offer, she should get a raise

Fantastic experience: Very clean, friendly staff. The changing room was clean and both the steam room and sauna were divine.

Fantastic experience: Keana is an elite trainer! The Theragun session helped me see results in 30 minutes and now I’m definitely booking more!

Fantastic experience: I've been a member at Xsport Fitness for over two years now, and prior to Keana joining as the fitness manager, my interactions with the staff, excluding my personal trainer Evan, were minimal and felt transactional. However, since Keana started, my perspective has completely shifted. From the moment she joined, Keana made it her mission to engage with every member, offering her expertise and even introducing me to services I didn't know were available. During a complimentary session with the Theragun, Keana not only helped me recover from my workout but also enlightened me about the various amenities the gym offers, including Hydro massages, infrared saunas, and the Hydro pod. I'm excited to explore these additional amenities, and I couldn't recommend more that someone who hasn't yet had a Theragun session give it a try. It's insane the amount of mobility I gained after only one session. Her passion for delivering exceptional guest experiences was evident, as she took a genuine interest in my personal fitness goals and went above and beyond to find ways to support me. Since then, Keana has continued to impress me with her dedication to fostering a welcoming and inclusive environment at Xsport. Her friendly demeanor and genuine care create a welcoming atmosphere that truly enhances my gym experience. It's clear that she is setting a high standard for the team, and I'm incredibly grateful for the positive impact she has made on my gym experience. Thank you, Keana, for your outstanding service and commitment to making Xsport Fitness a place where members feel valued and supported.

Fantastic experience: Have been going to xsport for several years. The staff are always friendly and welcoming especially with any questions and assist in everything from supplements, training sessions, and body wellness including massages and recovery. I highly recommend Kiana for her training sessions and recovery massages she is very knowledgeable.

Fantastic experience: I had a phone call earlier and a nice, polite, informative xsport associate named Ryan (hope I spelled his name right) answered all my questions without hesitation I appreciate all the help! thank you again. He also Informed me of training, hydro massage chairs, and all the programs I was able to attend; etc. Love this gym and the staff

Fantastic experience: Fitness Manager Keana has a wonderful rapport with people of all ages and backgrounds. Her ability to connect with gym members and staff is truly wonderful. She has excellent written and verbal communication skills. Keana works well in the group or team atmosphere in the gym environment. She is punctual and takes her responsibilities seriously.

Negative experience: I’ve been a member since 2002 and today for the first time ever I was offered a complimentary theragun massage therapy session by a new trainer named Keana. She was friendly and very knowledgeable on injury prevention, mobility, and recovery. She didn’t have to but she spent roughly 30 minutes working on areas of tension. And it felt great and my mobility in my upper back and shoulders improved significantly in just one session. For anyone who comes to this location and is looking for a trainer or recovery specialist. I highly recommend Keana!!!

Negative experience: I have been a member here for almost 13 years and live nearby. It used to be great. Now it is getting really dirty and rundown with little to no staff. Everything is broken, from the ceiling to the floor tiles to the sauna and steam room and gym. Rates going up yet not even basic cleaning or repairs provided Last time I was there, the entrance to women's locker room had a massive hole in the ceiling with water pouring down into a trash can. They need to maintain this place!! UPDATED FEBRUARY 22 9, 2023: THIS PLACE IS FALLING APART. Pieces of the ceiling falling down every day. No more child care....the former child care room now used as junk storage. Many broken machines. No more spa. Rust galore. Broken tiles with sharp edges. Garbage and feces and dirty underwear in the locker rooms. No towels. No spa. Lots of creepy-looking guys who swear a lot.

Negative experience: Update: Today I came back after 2 weeks: the locker room was dirty and smelled of urine. The aforementioned issues were not resolved, the manager continues to ask me to join in text messages (I am already a member with the highest membership), and won't get back to me or address the issues,. XSport corporate has not gotten back to me, despite saying they would within 48 hours, 2 weeks ago. XSport used to be great. Have they stopped caring? Are they not expected to keep a level of cleanliness, at least for health reasons? The manager, Ryan, was eager to respond while there was up-charging to do. When I messaged him with issues, pictures and videos, he did not respond. My first time here after just signing up: the steam room is out of order, several lockers are broken, the shower doors are dirty, toilet paper holders are falling off the wall, and I have not yet begun my workout. Also, most of the showers are missing hooks, bathrooms stall doors don't latch, some of the shower doors are coming off at the hinges, and shower knob just sounds turning the water on and off

Fantastic experience: Отличное место

Fantastic experience: Keana helped me out and explained very good on the way to work out. I would highly recommend her as a trainer.

Positive experience: Every now and again there's always something not working or out of service. They do a good enough job on keeping the place clean though

Negative experience: Little update on the experience at Xsport fitness in Arlington Hights IL. It was great until it was not. Place needs lots of TLC. Lockers, bathrooms, showers, and spa areas are old and dirty. Sauna doors, lighting needs repairs. Steam room is dark and doesn't work half of the time. There is mold in the shower stalls. Lockers area is usually dirty, and let's not even talk about toilets stoles. They keep raising the prices without investing in the place. Took alway the complementary towels as well. Treadmills and ellipticals are all old, and lots of them dont work half of the time. Saddly, I think it's time to find a new gym, and I am a long-time member.

Fantastic experience: Keana was really good. At first I was iffy about a theragun massage but after I got it my flexibility was back to normal levels and my back felt like never before. Definitely signing up for more sessions

Negative experience: Bathrooms are disgusting, period pads were in toilet, every single toilet had toilet paper at the bottom. Equipment is old. Finding a different xsport. I would avoid this location. They don't have the same equipment as every other xsport. If you like the open stride machines they don't have any here.

Negative experience: Been going to this gym off and on for a bout a year now. Pros: close to home and 24hrs. Cons: Dirty disgusting locker rooms, un maintained equipment, insanely overcrowded at all times of the day and night, weights thrown around all over the place with no order or structure, hand sanitizer stations always empty, staff is never welcoming when walking in, unless they know they can hustle you into a membership. Definitely will be canceling my membership soon, and going to sign up to a more structured, cleanly, welcoming, well maintained gym! Just left the gym about 10 minutes ago and there was at least 70 people in there on every available piece of equipment. Had to only get half a workout in because I couldn’t take the dirty , messy , crowded jungle! Very disappointing Xsport! ✌

Negative experience: I have been visiting Niles XSport for almost 1.5 months. And I’m simply horrified by what happened to me and how they treated my problem. I recently moved here from Asia. On December 21, 2023, I came to the gym with my two daughters, we came up and said that we wanted to become members of the gym. General manager Chris (general manager of Niles Xsport) spoke to us and advised us. We just wanted to go to the gym, but not use the services of a personal trainer. But Chris was very insistent that we get a coach. We asked the price and we clearly remember that he said “12 sessions-$159”, but we refused, since it was expensive for us, but he insisted on it all the time, I’m not afraid to say the word “forced”, we continued to refuse to take it, For us this is a lot of money, for my homeland $159 is like $500. Then he started talking, turning on his marketing ploy, saying, “You’ll come and what will you do? You don’t know, and then just stop visiting the gym, etc.” And we agreed, we sat for at least 30 minutes, but we couldn’t understand each other and he kept confusing us all the time. At first we thought that this $159 included membership + personal training, but it turned out not, later. He warned us in advance that on Dec 30, 2023 they would charge $39 from my daughter’s (C.A.) card and then on Jan 15, 2024 $55 for the year, but why didn’t he then say that they would charge money for the trainer again, although we asked him if we would pay extra for the trainer ? He said no, not just once, but several times. The money for personal training and a year's membership went out again at almost the same time, but why didn't he say so? He kept silent. I don’t know, maybe he had already deceived someone in this way and he thought it would work for us. After the second payment of $159 went through, the daughter went to the gym and wanted to talk to him about this transaction, but on the days she was there, he was not there. Instead, she talked to another consultant and he did not understand her because of the language and simply said to wait for Chris until Monday, that he would come next week. Yesterday, Feb 2, 2024, we went to talk to our daughter in the morning, he was not there, the consultant explained to my daughter and put everything clearly in 5 minutes, when the same Chris confused us for +-30 minutes. It turned out that 1 session for 1 hour was $53 and then I was dumbfounded and I was very angry and disappointed. The consultant said the total amount was 12 sessions=$588. I thought that this guy just made a mistake, but he showed me a sheet with tariffs that Chris didn’t show us. Okay, let's think that I'm not being attentive, but at least one of my daughters would understand, right? This consultant said “We say 12 sessions = $159, but we mean that you pay over 4 months, gradually.” But that day we asked the full price for personal training, why Chris made his own conclusion in this case and named the monthly payment. Okay, we can think that he was not going to deceive us, and simply advised us to pay monthly, but then why didn’t he say the total price? Why didn’t you say how much one hour of training with a trainer costs? What if I were a rich person and $588 is not a lot of money for me and I could pay for 12 sessions at once? He hid it from us. He simply wrote the payment for personal training on a regular white A4 sheet. When Chris explained it to us, I swear to God that he did not write or say out loud about these numbers “$588”. If $159 is a lot of money, then we definitely wouldn’t forget $588. We aren’t stupid and we have no memory problem.

Positive experience: 24/7 open gym. Has dry and wet saunas as well as whirlpool and swimming pool also operated 24/7. As far as I know no other gyms in Chicago metro provide these services. The gym facility is bit outdated. (They couldn't keep it up probably due to the COVID situation but try hard to maintain.) They have many group classes led by excellent instructors (circuit training, zumba, yoga, FIT, cycling, etc). I am a global traveler, and while I travel one of the things I miss the most is this gym.

Negative experience: This gym has constantly been getting worse and worse over the last 2 years. A bunch of teens and pre- teens from the local middle school and highschool flood this place during most of the out of school hours. It's clear that this place is used as a sort of daycare for most of them. Today finally got to me, 2 of them were full on sprinting throughout the gym extremely unsafely. Multiple staff members saw this and did nothing. My wife even complained when they continued to do it and the personal trainer just shrugged and the teens where disrespectful to her when she mentioned it to them. Beyond that, wieghts are left everywhere, they stay on machines forever, flex in the mirrors and generally act in a way anyone who goes there to workout doesn't want to be around. The gym is dirty, the locker rooms, and bathrooms are gross and the machines are frequently broken. I'd recommend not going here.

Negative experience: Literally one of the worst locations I’ve ever been to. I paid up front for a 2 year membership because I had Xsport (different location) in the past and didn’t think I would have an issue. One of the perks I like is the steam room they have. Every time I come here it’s broke and not usable. One time the maintenance guy came and hit the system with a wrench which had it working for a couple days. The pool is dirty and speaking to other members it hasn’t been clean in forever. Most of the equipment is dated. The treadmills barely work! There’s this one that I have to use on the second row that works fully. The showers aren’t clean like they should be. The vibe here is just off and I recently just got a membership somewhere else. The biggest issue I’m having right now is they do not want to give me a refund. I barely used this membership and yes I brought these issues up to management multiple times. Corporate is telling me I can drive to a different location! What?! Why should I have to? This one is 4 minutes from my house. That’s the whole reason I got it.

Negative experience: It is always dirty and the machines are broken all the time. The steam room has been broken for a month. I unrecommend People don't lose your money !

Negative experience: The staff here are very rude. The equipment is always broken and place is extremely dirty. They still will charge you even if you cancel your membership. The Staff is very unprofessional and like to scam their customers.

Negative experience: FRAUD ALERT AND CAUTION!!! Dino & others are reactivating very old canceled accounts for $1 without consent nor authorization causing accrued charges and fees thus in turn leaving one scrambling to figure it all out. This is very illegal. Xsport needs to do better at screening & monitoring their employees who has access to personal data. Not what anyone wants to deal with just before the holidays.

Negative experience: Join if you want to have nothing working and everything broken down all the time. Filthy locker rooms, dirty hot tubs that never work simultaneously. Steam room has been broken for over 2 months. Shame on you ExSport raising my rates for a broken down facility I can't use.

Fantastic experience: Я ще не знаю но можна записатися скільки коштує на місяць 1 людині

Negative experience: Very dirty, woman bathroom always broken.

Negative experience: This place is nasty . The bathrooms constantly smell gross and everything is very outdated . I signed up for a membership after be constantly peer pressured and telling them I wanted to wait. I went back to cancel and have now tried twice to cancel and nothing has been processed . After the second time I got told it was a “computer glitch will take care of it” and still nothing .

Negative experience: I went here once, they really pushed the “you need a personal trainer” after I said NO many times. I think the trainers name was Miguel? Not sure. He really pushed me and not in a good way. I went from not working out at all and just going all in when that’s not how I personally like to work out. I was in pain for a week. This gym is definitely a “man” gym if you get what I mean. Didn’t feel comfortable AT ALL. The only reason I give it a 2 star because canceling it was way easier then just going there to work out

Negative experience: Couple of years ago, I referred my Indian co-worker to try the 30 day membership trial. During member initiation, the male manager commented we also offer spa and tanning service, looking at my co-worker's skin color, he said "you probably don't need one". I canceled my membership and told everyone we knew about this horrible experience.

Fantastic experience:

Positive experience: Excelente atención, muy bien acondicionado con máquinas y equipos para el entrenamiento, con diferentes estilos en los instructores que te permiten escoger para adaptarse a lo que quieres. Posee diferentes ambientes tanto para el entrenamiento como para el relax.

Negative experience: 헬스클럽치고는좀지저분하네요특히남성들이사용하는사우나는돼다안돼다하구청소역시지저분하네요계약날자까지만다닐예정입니다!

Fantastic experience: Me ha gustado pero tiene detalles que se pueden mejorar

Negative experience: The worst place I've ever been to very hostile the men there go out of their way to harass you

Positive experience: Love the gym but wish they had more locations especially up north by Wisconsin and other areas

Negative experience: Can’t do anything with a guest pass only workout and they spread misinformation at the start they were allowing guests to do most things and now they are saying they don’t let guests do those

Positive experience: Cleanest XSport I've gone to lately. Machines are well maintained. 4 Estrellas.

Negative experience: DO NOT COME HERE scammers i signed up two years ago with a deal to pay for 2 years and get an extra 3 months after the two years they wont let me in claiming that the manager is no longer in this location plus bunch of lies from the new manager that wont tell me her name finally said her name cathy big liars AVOID IT

Positive experience: Locker room is always dirty, bathroom stalls are always dirty and missing toilet paper. I noticed that the hot tub water is very cloudy.

Negative experience: Bad service managers are liars and bad. Most of the machines are out of order they don't clean up their swimming pool can cuz health issues.

Positive experience: This place is pretty decent in size. But the sauna is out of order. I'm not sure how long it's been so I'm going to give them some time to fix before going back. I need the sauna after my workouts.

Positive experience: Nice clean gym with plenty of equipment to get your workout done. The only reason I didn't give it 5 stars is because the AC is not working and I feel it needs some more stair climber machines.

Negative experience: Update 02/22/22 Locker rooms smell really bad always, even after they cleaned the floors and the toilets. For real the locker room reeks and you know it. Showers are gross, mold all over the walls, doors lools so stained with dry soap. And moste of them need new shower heads. What happend with closing early hours so you can clean the gym ? Well its aboit time to do ao or more 1 start reviewies will appear. I will change my review when i see any improvements. Or else it will be time to look for other options. this is an update about an overcharge in my cradit card: They took quick action and got a refound . Thanks for the quick response.

Negative experience: Worst place I've ever worked out at. For 1, nobody's here in the morning. Either in the back sleeping or they don't show up. The place is dirty. It's never Stocked with paper towels soap to clean your hands etc. The list goes on. Horrible place.

Negative experience: 6 steps machines. 3 broken for more than.a week. Three taken. New equipments need to be purchased. Basic membership 2021 paid $9.99 2022 paid $12.99 2023 $14.99 Annual maintenance fees $49.99 For broken treadmill and steps all the time

Negative experience: Highly not recommended! Always machine broken,from six stairs working only one or two. Not clean,a lot of garbage around. They keep air conditioners off. It’s super super hot to workout! Reception is empty!..

Negative experience: I had my wallet stolen along with cash that was there I went back 5 mins to see if I left it there it was gone next day I received a text message that someone return it I came in to pick it up and off course the cash was gone when I ask who return the guy didn’t know he just started his shift. I see several posts of people having their lockers broken into and having their money taken and stolen I will be reporting this facility to corporate to shut it down. This is not a a way to conduct business with a customer and not have an investigation done in this place despite the many cases of customers complaints of their wallets being stolen this happen to me 01/01/2023 great way to start the year.

Negative experience: Dirty. Stinky. Constantly something does not work . The hamam works for 1 day , then does not work for a week . The apparatus for pressing a swimsuit breaks almost always , no one is in a hurry to repair . Chlorine is poured into the pool many times exceeding the standard ( it hurts the eyes , the smell makes it bad ) There is almost always no soap in the showers . It is also often forgotten to replenish hand - made paper towels in time . THE MOST DISGUSTING GYM IN MY ENTIRE LIFE !!! This is the last month I 've been coming here . I will change the hall to a more civilized one . Shame on this hall !!!

Negative experience: Don't go here unless you want to get harassed by staff. I've been going to this location for almost 10 years. My last trip last night (left an hour ago), the front desk man accused me of stealing something from the fridge. When I asked him about what the claims to have seen, he changed his story from seeing me definitely taking something to "I thought I saw you take something". I asked him to view the camera footage and he suddenly claimed he didn't have access to it. Y'all. You can't stand by the doors and wait for your husband to pull up the car otherwise they'll think you stole a $3 energy drink. Guys name was Jeff, looked homeless, so he'll be recognizable. Stay far away, go to lifetime instead.

Negative experience: Told I’d get 3 free personal trainings for free then charged for them. After hours of arguing with corporate I was told I would get the refund. Then, I was told the refund was given to a card I did not own. I was told the bank gave them the new information. I do not own the card or a visa card (the one that was given the refund). When I asked to speak to Suzan, the person who told me I would get the refund, I was told she doesn't work there anymore then hung up on. I was also lied to more times than I can count (3 free personal trainings, my bank giving them information, my identity being stolen, that I was signed up on a contract for 12 personal trainings, the list goes on). Go somewhere else like Fitness 19. It will save you hours and hours of headaches if something goes wrong with billing. Xsport will also lie about anything and everything. Edit: Received refund. Increasing rating

Negative experience: Do not recommend this place! Switched to LA fitness and I am so happy now!! Everything, from the cleaners, the service, the communication is very rude and not professional. People there criticize you by their looks on what you wear! The employees stare at you very uncomfortably and not smile or explain why they are looking at you like that. When you ask to speak to the manager they put you on hold and the same person answers the phone acting like they are the manager. SAVE YOUR MONEY they will keep calling you few days before you payment due date, very annoying and ridiculously asking to save a card so they have full credit details to charge you a week ahead with your consent! STAY AWAY.

Negative experience: Customer Service: I called xSport fitness on 02/14/23 @ 11:30 AM and spoke with Sandy. I spoke to her and stated I tried the gym, and I was not happy with the gym and CLEARLY stated gym equipment was extremely old and broken. Also the gym pool was dirty, to which she walked me thru how to cancel the service and to get a refund. She also stated I will get an email when it is cancelled since her back hand team handles it and she cant cancel my membership. About a month I noticed a charge on my credit card of $5.00 for service fee and $40 for cancellation. But when I asked her will I get a Full refund she said YES and she never mentioned the any cancellation charges to me. So, I was LIED to about cancellation policy and fees. I was told by the rep that all the money will be refunded and I won’t be charged for it. What xSport did is DEFAMATION and I should not be charged for their mistake of not training the rep on their policy. Already contacted my Credit Card company but they denied my claim and didn’t provide a reason but; why would some pay for DEFAMATION for xSport Rep screw up. I cancelled within 24 - 48 HRS. Any they are still charging my Credit Card and wont stop but I dont have access to online system to cancel my membership. If there was a -10 stars I would leave it for xSport. I went to Arlington heights location and it was super nasty place and equipment.

Negative experience: Basketball courts are piled with dust and sweat and workers have no care to clean it ever and there are many people slipping and getting injured because of it. The courts ac also seems to be broken and they just replaced it with a fan and it doesnt do anything to the heat and humidity of the gym. Please clean the gym

Negative experience: Filthy, dirty gym. The steam room hasn't worked in weeks, neither has the swimsuit dryer press in the men's locker room. The sauna literally has a constant, stagnant, puddle of water, directly underneath the heating mechanism. The light fixtures in there hardly give any light and look broken. Pool is obviously rarely cleaned, maybe once a month. The whole pool and hot tub area look as though insulation from the ceiling is flaking off onto swimmers. They don't seem to use any membership dues to maintain, let alone improve, the quality of this gym.

Negative experience: It's been more than one year they don't want to fix or turn on the a/c. The restrooms are nasty and always out of service. There's never paper. Machines are broken even for months. They rise the monthly payment. And they pretend to attend the needs or complaints but they do absolutely nothing. It just to be the best gym around but not anymore.

Positive experience: Nice gym, the court needs to be fixed and renovated. Steam and Sauna rooms are great, pool is amazing when it's open, and most pedals on equipment are usually broken in some way. Free weights are awesome, all squat racks are perfect, and the locker room is a sophisticated maze like every above average xsport.

Negative experience: I have been a member here for some time. I decided to bring my wife as a guest. All good until someone stole her wallet from the locker. We reported it stolen, no one saw anything and today someone turned it in. They texted us from management and we picked it up! Obviously, cash was not present, but at least her ID and license were there. When asked do you have any idea who gave it back, the answer was we don’t know?! Different shifts, different people, I understand. I am not giving a bad review for the gym or staff, just giving a bad review for the customers that are going there.