Defined Fitness Hilltop Club

Fantastic experience: Best Gym in NM. Hope fully you can remodel the one in Farmington area.

Positive experience: Hey Miss, head sales guy, I really do not appreciate the super loud music. I cannot hear my own music that I wanna listen to. Everybody has headphones anyway. The super loud music at this club only forces people to turn up their volume to unhealthy levels for their ears. Why would you think this would be a good thing? Super annoying!!!!

Negative experience: The music is so loud you can’t hear your own music even using noise canceling headphones. Apparently it was just recently cranked up and staff are unable to adjust it.

Negative experience: I've been a member of Defined for years. The Hilltop location is convenient for me but as of late it has had a serious problem with a lack of equipment maintenance and repair. Today alone, there are eight (8) machines that are broken. The pool is down again, as well as one urinal with a sign saying it would be fixed over a week ago...

Negative experience: Don't really know what's going on. But it seems to take forever to fix any equipment here. They're broke for months on end. It seems that putting a rest day placard, which should say "6 month rest" is getting to be the norm! And yet rates go up? I like the location and the gym. But equipment keep up really bites!

Positive experience: Sauna doesn’t get as hot as riverside location, I don’t like how you have to walk to the front desk and then all the way to the back of the building for the hydro massage, inconvenience….

Negative experience: If I could give zero Stars I would worst gym in New Mexico the staff is terrible even cancel my contract and they're still charging me

Negative experience: Great place to workout, equipment is fairly new and in great condition. However there is never soap in the restroom. It’s not like it’s an occasional thing either, doesn’t matter what time you go, every soap dispenser is always empty. It almost feels like it’s a budget cut issue at this point. Sometime I rather just make the drive to a different defined location because the other ones don’t seem to have this issue.

Negative experience: I pay almost $100 for mine and husbands membership just to go into an over packed gym and never get to use the machines I would like to utilize.

Fantastic experience: So many workout machines...I can do a different routine each visit!

Negative experience: The management at this facility is marked by dishonesty and a disingenuous approach. The staff is generally unfriendly, with Rebecca standing out as the only trainer genuinely committed to helping members achieve their fitness goals. Her dedication is a rare bright spot in an otherwise disappointing environment. For those considering joining for access to the pool, think twice. It is poorly maintained and unsuitable for both water aerobics and lap swimming, with management showing no interest in addressing these issues. Adding to the frustration, the facility employs cost-cutting tactics that leave members feeling nickel-and-dimed. When the new club was built, a series of promises were made to attract members, but an estimated 80% of those commitments were broken. This pattern of unfulfilled promises, coupled with subpar amenities and disengaged staff, makes it difficult to recommend this facility to prospective members.

Fantastic experience: First time going and couldn’t be happier with my experience Kaitlyn made me feel welcome and made signing up to be a member simple and really easy 10/10 would recommend this gym and her if you want to satisfied with you’re health and fitness.

Negative experience: The manager of this location is extremely friendly and great with the couple of interactions I’ve had with her. The child care at this location is AMAZING. My toddler LOVES to go work on “muscles” and they are truly the friendliest staff. Makes me happy that I can go to the gym and not worry about her. I would give this alone 10 stars but the rating is reflecting the other things. Now for the rest. My husband gets up at 3:45 every morning during the week to workout prior to his 40 minute drive to work. Already a handful of times nobody has shown up to open the gym. I’m not sure if there is only one opener? But if so then they need to have a couple to avoid this. Your most loyal customers go that early and besides the fees increasing, this issue needs to stop. Besides the child care the rest of the staff you will be lucky if you even get a hello. Again, I can forgive quite a bit if there is at least friendly staff but most aren’t and you have a few others that are GLUED to their phone and won’t even look at you- just hold up the scanner for your ID to get checked in. If you guys are going to charge a prettier penny, show up to open the gym at the time that is advertised, FIX broken equipment, and get new employees or current ones an attitude change so they have pride to be there. It’s a beautiful facility and my experience there has been mostly positive but lately these things have made us consider a new gym. Hoping y’all really read these and come back better.

Negative experience: This gym is going down hill I've been a member of hilltop since they've had the old location and it only gets worse as someone who can only work out in the morning before work I rely on the staff showing up on time and the gym being open but it seems like it's become a more consistent problem with people not showing up at first it was a one off every couple of months understandable to an extent but it now its every other week if not every week that people just aren't showing up now I have to drive 15 minutes to the next location to get a quick workout in and on top of that they up the membership fee so we we are being charged more for less access to the gym this is absolutely ridiculous

Negative experience: Tried working out early before work and apparently someone slept in because the gym was not open when I arrived at 5am. They post it opens at 4:30am. There were about 30 cars waiting and no one showed to open. From talking to different peeps on site, this has happened several times already. This gym was awesome but seems to be falling apart with gym equipment not being repaired, sinks in lockers being broken and dirty and showers looking like they have had the same shower curtains for several years and constantly leaking. I don't really say much, but come on management, let's get it together please!

Negative experience: Not a good place if you’re trying to wake up early in the morning and get a good workout on you never know whether the employee is gonna be there or not sucks

Positive experience: Nice physical machines, plenty of space. I used the pool. Very nice except paint is peeling off walls and rust all overhead and towel hangers.

Negative experience: I was visiting for thanksgiving weekend and was so excited to be able to walk to this location since it was up the street from my dad’s house. Little did I know they had the most asinine guest pass policy. I’ve bought guest passes all over the country and happily pay the $20+ but never in my life have I had to pay (where they now have my card info) then asked to leave “something of value” at the front desk. For what? I’ve seen it if I’m borrowing a certain piece of equipment but I’m just using the facility. What’s the exchange for? Like I said; I walked, so no car keys and no wallet (it’s 2024- Apple Pay) so I was forced to leave my Beats headphones and listen to the gym music which was 2010s pop with an emphasis on Taylor swift songs (I’m a closet swiftie but not for working out). Anyway, thanks for ruining my workout and the start of my Friday! Luckily there’s another gym in the same parking lot that will take my money and let me keep whatever I have on me that’s valuable. (Btw couldn’t find anything posted on their website about day passes at all)

Positive experience: I like this gum for the most part. I have noticed the water dispenser bt the locker rooms has been broken for about a month. For as much as the member ship fee has gone up this should of been fixed by now. Also the mens locker room is nasty. I'm always picking up trash around my locker. On the up side most of the people are friendly and welcoming.

Fantastic experience: I have been attending the Hilltop location since they opened and I absolutely love it! Of course it’s busy / it’s an amazing gym - so everyone wants to go there. There are certainly less crowded gyms nearby / but they do not offer everything Defined Hilltop does. The gym is spotless, there are always cleaning staff around and I always find it to smell very pleasant. The equipment is well maintained and not difficult to get on whichever piece you are hoping to use. There are multitudes of classes included in your membership. There is an amazing selection of cardio equipment / including 12 stairclimbers!! You can always get on whatever cardio equipment of your choice. The best part is the staff are very welcoming and helpful and the fellow members are friendly - even though there are a lot of people there we all talk to each other and it feels like there is camaraderie there. I have met so many nice people there since joining. It’s busy for a reason!! It’s run professionally, is clean, has professional and reliable trainers (unlike other gyms and trainers I have trained with). I would highly recommend Defined Hilltop for all your fitness needs.

Negative experience: This is a poorly ran gym. I went in 2 days ago and the stall I was in, had no TP. The next stall also had to TP! I go into one of the individual family restrooms and there was water ALL OVER the floor. I walked into another one (since there three) And the toilet was covered in poop. There’s usually no soap in the dispensers. A few sinks in the restroom don’t even have dispensers. They’re broken off. Don’t even get me started on repair times for anything. If the sauna isn’t down, it’s the hot tub. If a machine is broken, they have to call someone from a different country to come by boat to get it fixed. (This is how long it takes). You go up the street to the Enchanted Hills location and it’s squeaky clean. Everything is working. You can tell there is a huge difference in management. I’m seriously thinking of cancelling my membership. Yeah the lighting is nice. The equipment is new…ish. But at the rate this place is going down, it won’t surprise me when this place closes completely. I have been at this gym since the grand opening. The first few months were great. Since then, it’s been a grand disaster.

Fantastic experience: Very organized Trainer Rebecca at Rio Rancho does great job Very knowledgeable and friendly Mew Mexico

Negative experience: There is absolutely no reason to join this overpriced gym over something way cheaper like Planet Fitness, Chuze, etc. it's insanely crowded at all hours even though they overcharge. They don't have enough equipment to accommodate and it's disorganized and scattered across the gym in the most bizarre way that makes no sense and makes it really difficult to workout in an efficient way. The one reason I joined was the unlimited access to massage machines, which they just revoked with a "see front desk sign". But then there is no staff at the front desk to help you use them. And beware of their sign up scam. They like to funnel you through signing a contract on a credit card pad that you can't actually see or read they "summarize" (aka leave out critical details so they can charge you later). They should be sued for this and it should be illegal.

Positive experience: I was having issues with my membership as well as my sister's and Breanna was able to resolve the issues and was very kind and helpful throughout the whole process! :)

Fantastic experience: Great gym, tons of equipment and pretty clean. Pricey but worth it if you have the money

Fantastic experience: The trainer Rebecca was very helpful. She showed me how to use The machines and how to exercise in the pool thank you Rebecca. She is very knowledgeable and very friendly. The whole staff in there are good people. It’s nice and clean. I’m so happy I could be there.

Negative experience: This has the potential to be a great gym if the fees charged were used to keep things in working order. If you go before dawn the lights in the parking lot are not on on the gyms end making it dangerous but the rest of the complexes lighting is working. The bottle filler has been broken for months so if you are coming from work… bring water…and amenities like the hot tub are constantly out of order. While nothing is repaired our fees are increasing.

Negative experience: I have been a member of Defined for 24 years with little stints at other gyms, I always come home to Defined...I love this Location, buuuttt, it is so dusty and dirty, pet hair everywhere and just dirty...

Positive experience: I’ve just started my workout experience there, but so far things are going great! It’s a very upbeat place to work out!

Fantastic experience: Great gym with lots of nice equipment and machines, most of them new. The only downsides are that it can get really busy at times, the bathrooms rarely have soap to wash your hands and the windows in front of the cardo equipment don't have shades so it can be really hot and blinding in the evenings. However, the staff are super friendly and welcoming. Love having a nice gym so close to home and work!

Fantastic experience: Great facility, and my personal trainer, Rebecca, is fantastic

Fantastic experience: Great place to work out. Business has been in New Mexico forover three decades. Has expanded very well. Please maintain your outside and inside appeal. The weather in New Mexico can fade the paint on buildings cars, etc..

Fantastic experience: Kiele in the kids club is so amazing with not just my kids but all the kids. She greets everyone and so personal with their names smiles and kindness and you can feel she enjoys her job. My kids love to go so they can see her ❤️ I recommend this place to everyone!

Fantastic experience: Great place to workout. Clean, welcoming, fun and kids zone!!

Fantastic experience: I really enjoy attending the classes here, and it's a great environment to feel motivated in.

Fantastic experience: My son talked me into joining DF with him about a month ago. I can say I really have enjoyed going to the gym. I just wish the staff would encourage the people to wipe down the equipment after they use it and also, it's annoying when people just stand by the machines talking with each other for like 5 -10 minutes and tell you they are using it. I want to do my workout and leave.

Positive experience: Its a nice gym with an encouraging atmosphere and a nice mix of beginners and more skilled lifters. Staff are very useful. The expense is a big concern which although I have been able to handle has scared off almost everyone I try to take to the gym with me, especially considering that we are largely uninterested in the additional amenities outside of the weight and cardio equipment. Very popular machines like the leg extension or calf extension machine you will have to wait for any time you go, which is a bit annoying considering that there is really only one of each, yet there are a number of fairly frivolous "whole-body" machines that take floor space as well. The most important thing I would like to see are more 2.5lb plates in the benching/squatting area near the dumbells. Most people cannot make progress on ~10 pound jumps (a 5 lb on each side) so it is important that there are more than 2 pairs of plates being shared among upwards of 10 lifters at once. Also, the benches do not have any ability to add safeties on them. Not having optional safeties is like riding a bike that bans helmets. These problems do not hold for the squat cages on the turf, which thankfully each have their own set. Otherwise, it is a solid gym with good quality and new equipment, decent cleanliness, and thankfully no trashy blue lives politics being shoved down your throat like other gyms in the area.

Fantastic experience: Never had a problem here, always clean, sometimes gets a little busy and full but always something open to get in a workout

Positive experience: I personally don’t like this location. It smells bad almost every time I come. It’s always packed and hard to find parking. They don’t have any paper towels that I can easily find. The women’s sauna is too big and doesn’t get as hot as other locations. I only really like the dance class and massage room.

Fantastic experience: Isa was very friendly and able to help switch over my membership without an issue. She was the only one working at the desk. She was working hard greeting everyone who came in while also assisting members. Thank you Isa!

Positive experience: I really like this gym but y’all need to get your policies straight. I recently got insurance through press and it covers my gym membership. I called your store they canceled my membership and told me to bring my insurance card to enroll. Mind you I had just paid my annual fee. I asked about this and was told no you won’t have to pay it again. I came in to reactivate my account and you want to bill me another annual fee.

Negative experience: When I signed up they explained the rules for safety. But the same girl comes in with house shoes and slips them off to work out on machines. I think they called her Jerry or Geraldine. Is there reasonable accommodations for certain people? Thank you for taking action, however this continues to happen and other members are also coming in with slippers/slides/sandals.

Negative experience: It’s gone down hill since like April I don’t know what’s up but they were out of waters for like a week straight then they finally got some now 2 weeks later the cooler empty of water so I ask the girl at the desk if they are out and she says I don’t know I just work here what a lousy attempt at comedy if that’s what u want to call it so who knows then I guess don’t ask the person that works there or is supposed to be working the night shift

Fantastic experience: The best gym I’ve ever been to. Staffs are friendly and keep the place clean. I have been member of this gym about three months and I am very happy to be a member.

Negative experience: Absolutely horrible when it comes to billing and getting a response with billing issues. I had to go down twice in person at the beginning of the year. I thought the issue was resolved. And now again 5 months later dealing with the same issue. Not returning a call within a 2 week time frame. Then I have to call back and still told you "should" receive a call from corporate within 48 hours is unacceptable. My son loves this gym. So it is going to be sad for him when he has to join a different gym just because your customer service is so unprofessional.

Fantastic experience: New member, friendly staff, very busy around 5 to 6 pm . Clean

Negative experience: This location manager doesn’t run it efficiently. Bathrooms aren’t cleaned that well. Never replaces equipment that needs replacing. Machines are always broken and takes weeks to repair. It’s always hot and AC is never turned on unless manager is there even if they’re not working it’s only on when manager is in building which isn’t fair to everyone else working out overheating. Gym overall is nice just poor management.

Negative experience: I understand Rio Rancho/Albuquerque is a dangerous place to live in general with how many drug addicts are basically everywhere at this point. Furthermore, it is highly inappropriate for the front desk lady to not give me any response when I told her a man was right outside the entrance smoking crack on property and rolling around the floor. But to ignore my complaint completely to my face and allow that man to enter the building. He even looked right at me while proceeding to get up from his bench and walked up to me so I left feeling rather unsafe. Illegal activity should never be tolerated inside or on the property I will never go back to this location because I can’t even enjoy my time without feeling like I should be on defense.

Fantastic experience: The corporate office called and cancelled my account, I didn't have to drive back to the state, thank you Ashley! As I started on the call I've been a fan of defined, if you ever head to Colorado I'll be your first customer.

Negative experience: Would be nice to get a workout in without having to A) wait for a machine that is in a whole section that is “being used” so some lady can film her “content” with her film crew….everyday B) having to worry about being in the background of some lady’s content videos

Positive experience: When do you expect water aerobics to resume? I travel very far to come to the deep water aerobics classes instructors are great!

Positive experience: I really enjoy this gym. The sauna is a huge bonus. It does get very crowded but that’s just because it’s a great gym and perfect location. I love the hydrotherapy machines too. Overall I recommend it to the people in my life! I do want to recommend turning the music volume down, it gets so loud I can’t even listen to my own headphones or talk with people next to me (and I’m the demographic who typically enjoys loud music!). Several times I’ve worn ear plugs in the sauna to try to escape from how loud the music is. I have also recently noticed a decline in the cleaning of the facilities. Bits of trash and dust/sweat are beginning to pile up in corners. Just some feedback that I hope y’all take in. High rating though because overall my experience is wonderful! :)

Negative experience: The customer service is bad; it's not friendly and lacks willingness to help people. The membership is expensive, but the service is not worth the price. I pay money to have a good gym time but feel judged and negative all the time in that gym.

Negative experience: I signed up for this location since it just a 4min drive from my house. However, I find myself rarely using my membership because the things I am interested in most (the pool) are almost always closed! This recent pool closure has lasted over 2 months and anytime I call to ask for an estimate on when it will reopen, no one has an answer. I am currently pregnant and the pool would be my ideal workout versus trying to wait around for weight lifting equipment. I have requested a refund for the time that the pool was down, but told that is not an option. I don’t see why anyone should have to pay full price for a gym that is not “fully functional.” Another HUGE complaint is that many members in the woman’s locker room will choose to take their “workout selfies” in the mirrors located right next to the changing/ locker area! How horrible to think that someone might accidentally get your naked body in one of their pics and then post it on the internet! Taking photos in a bathroom/ locker room should be strictly forbidden, but there are no signs stating so (even though it’s clearly common sense.)

Negative experience: I feel really sad and let down by the gym I joined. They kept saying they're the best in New Mexico, but I don’t see it. Their customer service and how they manage things are just not good. I’ve had so many problems with them, and they never seem to help me. It's especially disappointing because the manager, who is a woman, doesn't seem to care much. Sometimes, the other staff are nicer and more helpful than her. One time, they charged me too much money. When I asked for it back, the manager acted annoyed, like it was a bother for her to check. But isn’t it her job to help people? They get paid to do their jobs, but they act like they don’t want to help you. I had to ask my bank to deal with them because they kept saying they refunded me, but they never did. They don’t seem to want to help, and they always blame the customer. It took forever to get my money back, even though it was their mistake. But when they couldn't charge me for the gym, they called me right away. They said I hadn't paid for 11 days, even though they always took my money automatically every month for a year. I asked why, but they didn’t know or didn’t want to explain. It's okay if there are some problems sometimes, but at least they could say sorry for the trouble. All I got from them was “you haven’t paid, you didn’t pay.” It felt like everything was my fault, even though their job is to help people and fix problems on their end. It's really disappointing that they don’t seem to care about keeping their customers happy. They spend so much on getting new people to join, but they don’t seem to care about the ones they already have. It's also frustrating that there’s nowhere to complain or get help. You have to talk to the manager, who isn’t even good at her job or maybe just doesn’t care. There's no customer service or support for customers. It's really sad. What a shame.

Positive experience: The pool had been closed for almost three months now and my debit card had been being charged continuously. No emails whatsoever to advise the customers of the latest with the pool. Tell us what’s going on!

Negative experience: I tried to cancel my membership in person a while ago because of the loud music that overpowered my headphones. The manager on duty turned down the music a bit and talked me out of canceling in a way that made me uncomfortable. I have avoided this club in favor Mesa, which doesn’t blast music, and is near my work, but I’m finding that i don’t enjoy working out in a big box gym. I just called to cancel before being billed on the first of the month and was told that I missed the deadline (25th) of the month. And you have to pay a cancellation fee if you make the deadline. This is an awful policy. When I sold a vehicle and canceled the auto insurance, I received a credit for the rest of the month. When I canceled my membership at the Stoneage climbing gym because of an injury, they were super nice and refunded the rest of the month. I guess I know which gym I’m going back to.

Fantastic experience: Everything you could want in a gym, the sauna was hot( above 165 degrees), the staff was friendly

Fantastic experience: Great gym. Staff is friendly. Gym is clean. Can be crowded, but if you come in focused, you can easily get in a great workout.

Positive experience: Too many people are allowed to just sit on one of the machines, staring at their phone, when others of us would like to complete our workouts. The staff are way too hands off when it comes to fair use of the equipment. I've joined another gym where I can actually complete a workout without having to wait in line.

Negative experience: UPDATED 9/1/24: Just got a notice that our membership dues are going up 25%(!!!!) for no reason except to price gouge their customers. There are fewer and fewer businesses worth supporting these days. I would maybe be willing to pay more if they didn't have broken equipment that's been pending repair for 4 months. It's upsetting because this is the only gym in town with gender neutral bathrooms and I don't feel comfortable at most other commercial gyms. Lots to like about this gym. I come in the morning to avoid the crowds, which seem to be at every gym. As a trans person, the biggest selling point of this location is the "family changing rooms" which are gender neutral single room bathrooms with showers that also can lead to the pool. I also really appreciate the specialty equipment like the hip belt and multihip machine that you don't usually find at most commercial gyms. They also have 10+ squat racks, a deadlift platform, and a whole outside weights and turf area I can't wait to use when it starts warming up outside. The one downside about this location is the pool and hot tub have been closed due to some climate control issues. However, the gym owner sent all members a detailed email explaining the issue and how and when they will be correcting it, so I can tell they are trying to fix it. To me it is obvious that the staff here tries hard to keep everything clean and functioning. I was super impressed yesterday when I saw team members deep cleaning the cardio equipment, like in all the little nooks and crannies. Not sure where these other reviewers are seeing the dirty equipment. I have never seen crew clean like that at the other big gyms I went to. The price could be better (mainly the sign up fee is a bit rough when you don't want to commit to a full year) but if anything, it's probably good that it's not the cheapest place or you would have a lot of the issues with overcrowding and filth that the other big gym chains have. Defined fully deserves the recognition as the top gym in ABQ!

Fantastic experience: I have been loving coming to this club. The staff are all helpful and welcoming. The child care is very helpful and provided during very convenient times. All the staff in the child care are patient and kind to the kids. The gym is well stocked and maintained, personally enjoy the pool the most and the outdoor workout are.

Negative experience: Amazing facilities if you can find a machine. 2024 has been insanely busy. My husband and I have left mins after coming because there’s no where to stand, much less workout.

Positive experience: Great gym, lots of machines to choose from. The front desk folks are amazing always. Super hard to cancel though with mixed misinformation about when to do that (I'm leaving the country for months but I'm sure if i was staying I'd keep my membership). Good for the price

Positive experience: I love to see Elizabeth B. In the schedule during the day, she is the very best instructor at Defined not only does she bring her outstanding knowledge of her passion but also brings outstanding people's skills such as kindness,compassion, encouragement,motivation,humor and the list goes on!!! You need to hire more instructors like her.

Fantastic experience: Nice gym, too busy in the morning. Very young annoying selfie crowd

Negative experience: **UPDATE 9/9/24 This gym continues to disappoint. The men’s Sauna looks ridiculous right now. The bench has been broken for over a month now. We have to use a bottle to keep the door shut because it stays cracked. The staff here doesn’t care. I also told the front desk over a month ago about the sauna situation. Still no changes. It took me a while to review this gym because it is the best gym close to my house and by far way better than dusty planet fitness. I come to this gym 6 days a week and finally, I’ve had enough!! They have good machines…… when they are working. The most ridiculous is on one of the bench presses, the bench is literally broken and crooked for months now.. Its always crowded here, especially by the heavy dumbbells. But I would say its unfair to review you guys being crowded.. But where I really get frustrated is the locker rooms.. like wow! the same hook in the same locker has been broken for months now. Some of the lockers don’t even fit my lock anymore due to someone that doesn’t know what they are doing when fixing the locker because it fit before whatever repair they made.. The showers are disgusting, especially when you see the same piece of gum in the same shower multiple days in a row, OR seeing the same blood stain on the same shower curtain multiple days in a row! That right there is disgusting!! What is all the staff doing walking around!?!? And Finally, the toilets! Only 3 toilets to that entire gym!! No wonder they are always covered with stains (on the seats) and always out of toilet paper! Figure something out guys! This is ridiculous especially for what you guys charge!!

Fantastic experience: Love this gym they have everything you need and more

Fantastic experience: This gym is about a year old awesome place to work out great staff... Very crowded between 5 PM and 7. PM

Positive experience: The gym is well built and you can find everything you need. Most equipment is available outside of peak training times. It's clean and well appointed. So why 3 stars? As always cancelations are very problematic. You fulfill your agreement and they want you to cancel where you joined even if you moved. They want you to miss your 25 day notice to charge you an additional month. It's just silly. Signing up is easy. Make canceling the same.

Negative experience: I do not recommend this gym or either Defined. This one, in general, is always full. Machines are always broken. Bathrooms are filthy. Front desk never say hello or good bye. All Defined Fitness are expensive. About 50 bucks a person. They don't offer a family pack. I have 2 teenage boys, so for 3 membership we are looking at almost $150, which is ridiculous. Wait for the better gym, Chuz, to open up near me so I could cancel this membership after 5 years. I'm so done with these gyms. They've gotten money hungry and forgot what gym life is. Trying to get ahold of corporate those guys won't pick up the phone nor call u back. I do not recommend this gym anymore to anyone!

Negative experience: Was excited because i was able to work out at defined through the fitness pass through presbyterian now it went from 10.00 to 22.50 and now defined is charging a 49.99 anual fee. The club has no soap in the showers and it really sucks that they got rid of the steam room. The gym is always packed when i go over there and you monthly fee is high.

Fantastic experience: It's a nice place and even tho sometimes the item you want.to.use is down its pretty rare...but it's clean and inviting

Fantastic experience: Staff is kind and thorough — the gym has a lot to offer. Great deal especially because they accept my insurance. Highly Recommend Defined Fitness. Thanks!

Fantastic experience: We opened an account and we are thoroughly impressed with the client service from Isla. She multi tasked at a peak time and helped us quickly and efficiently set up our accounts. Thank you Isla and Defined Fitness.

Positive experience: Good exciting atmosphere, great team members that greet you with smiles as you check-in. Good equipment for solid gains.

Fantastic experience: This gym is really great but the music is sucking and nobody cares :(

Positive experience: Overall good gym and better than chuze, I'd give a C+, but they do have very very very small dumbbell section which is crowded and hard to work out. Its like a Curves gym opened a free weight section inside Defined. They also decided to face the treadmills and other cardio into the sun. If you want to do cardio between 5-8pm MDT be sure bring your sunglasses and sunblock. There is no tint and no blinds to help.

Negative experience: September of 2022 me and my family thought about signing up for a gym membership. Somehow they got my debit card number. Anyhow I never signed any membership and have proof that I never completed the membership process. Fast forward to October 2023 I get a collection notice for $700+ saying that I owe them !!! I NEVER JOINED !!! If defined fitness doesn’t fix this I will literally picket outside their gym warning customers not to do business here.

Fantastic experience: We use their pool and it's nice, well maintained.

Fantastic experience: Over a year ago I began personal training with Gabe Ramos. He’s the best! He’s knowledgeable and always challenging. I’m happy with my progress, strength and endurance. I’m grateful I work with Gabe.

Fantastic experience: I am confined to a wheelchair and participate in the water aerobics classes. I cannot say enough about the staff and in particular Sharisa. The front staff are exceptional as is the facilities manager. The pool is kept better than any others I have visited. Most of the staff that I have interacted with bent over backwards to assist my. I want to thank all of you for your service and the conscientious manner in which you make my time so enjoyable.

Fantastic experience: Great gym!! Forget about all the negative reviews, someone gave a negative review because their glasses were stolen? Seriously?? Is that the gym's problem? Or people just like to complaint? I have been going to this gym since the beginning of this year (2023), all staff are friendly, machines are new and in perfect shape, and the atmosphere is nice! I definitely recommend it!!

Fantastic experience: Great gym! I stopped in here while visiting family and was very pleasantly surprised by how helpful & friendly the staff were, and how clean the gym is. They had plenty of equipment and weren’t packed on a Saturday morning. Can’t recommend enough!

Fantastic experience: Nice new clean gym! Very busy in the evenings after 5 but it is what it is at that point.

Positive experience: Very clean with pleasant staff. The music is unbearably loud. Even with ear buds I cannot hear my own radio. Please lower the volume before you lose more patrons.

Negative experience: Closed at 4:30 on a Sunday. Drove to Enchanted hills location also closed. No email no notice nothing.

Fantastic experience: I really enjoy going to this define fitness. The staff is so friendly and helpful. The management goes above and beyond for their members. Thank you so much Joshua and Mariah for all that you do!

Positive experience: I like this gym I am used to boxing gyms so there wasn't a bunch of egos pressing me which is something I like. The staff seemed a lot friendlier to others and didn't even notice me but I'm not there to make friends anyway.

Fantastic experience: Plus, side to this gym, everything is new. Love the hydro beds. Downside everything I try to come here, the pool is down, or the hot tub is down. I know maintenance is real, but for as new as it is, it sucks

Positive experience: Great choices of new equipment, staff is friendly, always clean. The problem is members are now “claiming” equipment, benches by putting their towel on them and walking away. This is the only gym I have ever joined where the idea of “working in” with someone during busy times seems to be unheard of. My ask of management is to just post signs reminding members to be thoughtful about this. I did ask to speak with a manager, he was not available, never received a call back even if just out of courtesy.

Positive experience: Overall I love this Gym. But they don't turn on the A/C in the mornings (even with people making multiple complaints) so it's always way too hot when I work out.

Fantastic experience: Lots of space and equipment. Staff are very helpful. They have a pool and a relaxation/recoup room!

Fantastic experience: I hesitate Giving this gym a review because it’s a hidden gem and i dont Want it to get more busy but this gym is beautiful. This is my second gym day at this location and it’s my new home gym from now on. The amentities are so nice and new and the sauna in the woman’s locker room is so nice and big!!! So happy!

Fantastic experience: Friendly staff. Modern expansive floor space and equipment. Pool area. Spotless locker rooms.

Negative experience: Been a member for 20 plus years however since the change in location and new managment,so disappointed that new manager Mariah declines to return phone calls and is diffcult to get ahold of with me having to initate any contact. Having been trying since Feburary with several staff members stating they have forward my messages on to her. I have also tried going and contacting corporate office without any response. Have sent a message through the DF website which ask for your home location and your member number that states they will respond typically within 72 hours business days, almost a month and still no contact. This has really changed my view of Define and it is now difficult for me to refer someone where before I sent many of my friends and clients. Defininetly not a way to run a business or keep clients.

Fantastic experience: Very helpful and respectful workers, The gym has a lot to offer to any member. Really love the environment in the people there.

Negative experience: The pool was very poorly designed for water aerobic classes. Only a quarter of the pool is really usable. This makes the classes over crowded and participants are unable to move without running into the person standing way to close by. These classes should be moved to a pool with more usable space for classes of this type. Perhaps the Defined fitness on Montano as it has way more usable space.

Negative experience: This is a new gym and it is unsafe. The treadmill’s just cut off mid sprints, the pool measurements are in accurate for the depth, and the facilities are not ADA compliant for the high geriatric population that uses them. Whoever they have in strategic management and operations and research needs to be fired because they failed yet once again. If you were going to say, you’re the best, gym in New Mexico, then act like it. Someone is going to get hurt because these issues have been reported multiple times and they are going to sue. It’s absolutely ridiculous. When is New Mexico going to get a gym with Management that knows what they are doing.?

Negative experience: This gym loves to waste parents time. Instead of implementing a reservation system for the kids club it's a fun game of show up and maybe wait for 45 minutes for a spot to open up.