Information about Impact Fitness
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
If you are ready to change your entire life by getting into shape or you simple fell off the wagon and it's time to get back on, there is no better place to start than Impact Fitness. Contact us today to begin your fitness journey!
Here At Impact Fitness, We Believe In Revolutionizing The Fitness Industry. We are a Knowledge-Based Gym with A Strong, Safe, Exciting And Positive Atmosphere For Everyone.
We Offer Only The Most Innovated State Of The Art Equipment, The Biggest Selection Of Free Weights, The Newest In Technology For Cardio and Athletic Training With An Unparalleled Level Of Commitment To Our Gym Members To Help Them Succeed In Their Fitness Goals. Impact Fitness Is A Knowledge-Based Gym For Everyone To Come And Achieve The Best They Can From Themselves, No Matter What Your Goal Is. Come See Why Our Local Gym in Auburn Is Making A Difference In How Everyone Achieves Their Fitness Goals Today!
Here At Impact Fitness, We Believe In Revolutionizing The Fitness Industry. Our Knowledge-Based Gym Is A Strong, Safe, Exciting And Positive Atmosphere For Everyone. We Offer Only The Most Innovated State Of The Art Equipment, The Biggest Selection Of Free Weights, The Newest In Technology For Cardio Training And The Best In Class Group Exercise Program With An Unparalleled Level Of Commitment To Our Gym Members To Help Them Succeed In Their Fitness Goals. Impact Fitness Is A Gym For Everyone To Come And Achieve The Best They Can From Themselves, No Matter What Your Goal Is. Come See Why Our Local Gym in Auburn Is Making A Difference In How Everyone Achieves Their Fitness Goals Today!
"This is by far the best gym I have been to and it's great to be back. I like the equipment and weights, the people at the gym are friendly and helpful if you need some assistance. The staff with the owner Vicky and the leadership of Andrew makes the staff one of the best I have seen. If your looking for a gym that has great equipment, fitness classes, personal trainer, friendly atmosphere and a staff that is there to help join Impact Fitness today."
"Absolute Best gym I have ever been a member to. They always take the time to greet you when you come in . The staff is constantly cleaning the equipment and always there to answer any question you have . Would recommend this Gym to all ages . They make everyone feel comfortable and welcome . Great job guys , keep up the good work !!!!"
For every 100 members we will donate a membership to someone in need. Submit a nomination for someone you may know with why they should get a year membership to better themselves.
Our comment from FitFit United States about Impact Fitness:
Impact Fitness, located in Auburn, United States, is a highly-rated gym known for its impressive range of equipment and a welcoming atmosphere. Many users have praised the gym for:
- Exceptional Equipment: Members appreciate the high-quality machines and new equipment that cater to all fitness levels.
- Supportive Community: The friendly staff and welcoming environment make it a favorite among gym-goers, creating a community-like feel that encourages members to achieve their fitness goals.
- Cleanliness: Regular updates and maintenance ensure that the gym remains clean and well-organized for all users.
- 24/7 Access: The gym provides round-the-clock access, accommodating those with busy schedules.
- Childcare Services: The convenience of a childcare room allows parents to work out without worry.
However, some reviews highlight areas for improvement:
- Parking Challenges: Limited parking can make accessing the gym difficult during peak hours.
- Membership Cancellation Policies: Several users have expressed frustration regarding the cancellation process, noting it can be cumbersome.
- Noise Levels: The loud music playing during workouts has been a point of contention for some members.
Despite these concerns, Impact Fitness remains a go-to destination for fitness enthusiasts in the area, offering a solid blend of quality equipment and a supportive environment. Whether you're a seasoned lifter or just starting your fitness journey, this gym is ready to help you reach your goals.
Impact Fitness: Opinions
Fantastic experience: I'd given up on trying to find a good gym in the area. This place is stellar, exactly what you want if you're a lifter trying to move some weight. Highly recommend dropping in.
Fantastic experience: Great gym
Fantastic experience: Update 10/24: constantly being updated with new equipment. Always clean & friendly staff. Best gym in the area. I have traveled the world and utilized fitness clubs every where. This club has very good quality equipment, which is normally found in clubs with a higher monthly fee. Mostly all members appear to practice good gym etiquette and the club is very clean. I am certain that there is no better option in this area to build muscle & burn calories. Enjoy the pump brothers...and sisters!
Negative experience: Be aware that in the signup agreement, you can only cancel membership in person or through certifed mail. GM said that was to protect the members' privacy and not at all to make canceling your membership harder so they can make more money. the Gym is cramped and parking is tough during rush hour, was fine with all of that because of the people I worked out with. very disappointing. Responsibility goes both ways. This review reflects the experience through the shady practice of gyms that try to keep your membership active
As explained on the phone those are the same gym canceling policy for 90% of gyms i understand you did not want to have to either come in or go to a post office but there is some personal responsibility when handling your own account. The certified mail does protect you as a member because first it’s time stamped when sent so that is the effective date and two we have to sign for it so there is no conversation to say we did not. The gym doesn’t make more money as in if you cancel your account anytime soon you will not be billed again and we process them in house and fast for your service. We prefer reviews to be about the gym and service provided it users upset about following gym policies and rules that they agree to when joining. As it’s explained and displayed for you to see at joining. We are a very busy club with over 18,000 sq ft of space so we have become very popular and many members come here to enjoy the experience given to them. We wish you the best of luck in your fitness journey and will keep an eye out for your letter so we can still continue to help you close your account.
Negative experience: Terrible gym no one cleans up after themselves so I switched gyms over 2 months ago told me I’d be charged a small fee under 20 dollars which is no big deal, it’s now 2 months later and they charged my card over 100 dollars and won’t refund me, unreal
Hello Kevin, sorry to hear about your experience, I could not find you in our system as a member so please give us a call, but when you canceled did you follow 1 of the 2 policies to cancel? either to come into the club and fill out a form (if so just email your carbon copy so we can resolve the issue) or did you send a certified letter? if so you can send a receipt of that letter and we can resolve it, we choose a certified letter to protect the member as we have to sign for it so there is no way it gets lost and it's time stamped. Many times members just email us and never respond when we send a follow-up email with how to cancel and just assume the account closes on its own which is never the case. We don't have any small fees to close any accounts, another issue is if you have a past due the account will stay open until paid, which again many members don't pay and get billed late fees which may be the case in your account. If your account was billed 2 months later it's safe to say there was a past due that was attempted several times and just processed through. Definitely recommend staying in tune with your monthly billing subscriptions to avoid fees.
Negative experience: I don’t usually write reviews but this gym has twisted my arm to continue to pay for their membership after moving to another state 2 months ago. They told me to write a letter to them stating that I no longer want to continue the membership, I did as they said, that was three weeks ago and I got charged yet again. Tried three- four separate times calling before sending the letter and just to hit dead ends, attitude and untrained staff to answer my questions. I had another gym membership in the area and they cancelled it same day on the phone. I don’t recommend this gym to anyone! Nowhere to park and awful at helping me resolve my problem, that is costing me money, has left a sour taste.
Hello Bryan, after reviewing your account I can see the notes where each staff member since April has explained the cancel policy to you which is the same for majority of clubs since 1965. When you say "dead ends" i am assuming you mean they just didn't do what you wanted and not was outlined in your signed agreement that you agreed to. We have sent multiple attempts to remind you about your account, but you have refused to follow any of the ways to cancel and said "you were never told that" each time we spoke to you. Your account also has a past due and that past due must be paid before the account will officially cancel. I can see you have still not canceled your account and would encourage you to send a certified letter, we use certified mail because it protects you as the member. The letter would be time stamped by the post office and is effective on that date as well we have to sign for it so it guarantees we receive it. We cancel members every month and less than 1% have issues and typically its from that individual refusing to follow any steps or take action to close their account. We appreciate your feedback and look forward to getting your letter shortly. As stated before it is still open with a past due so please call us before it gets sent to Aldous collections.
Fantastic experience: Best gym in Worcester County. It gets a little busy in the afternoons, but if you want results, this is the gym to go to.
Negative experience: Great gym but the parking sucks you figure you have a long day at work or school or whatever you do during the day and you say I'm going to go to the gym. Get a good workout in but when you get there there's nowhere for you to park your car so I don't know if I would call it a good gym if you can't even make it inside. It's nice to drive by and look at though
Thank you for the feedback, we are aware of our parking issue even after we expanded the lot a year ago. We understand we have become one of the more popular clubs people love to travel to so we fully enjoy the product we are offering to the community and seeing the demand for it as you can tell our lots seem to be always busy. Prime times are the busiest times such as 4-8pm for most clubs, we would suggest trying any other time and see if you can park easier
Positive experience: I've been going to this gym for about 3 years now. I wil say that this gym has some of the better equipment than most in MA gyms and the hours of a 24 hours gym is the only reason why I probably had stayed for this long. It can be intimidating at first to enter this gym but remember that everyone is just focus on working out. I really enjoyed working out in their newly renovated second floor. They just also updated a lot more equipment maintance, which I like as well. Sometimes it is like a social club at times and it was always busy during the times I went, but I can always get my workout done. The music is always louder than my own voice, I wish they could just provide an approicate volume to stay consistent, bc I have asked to lower it several times. I swear this gym does not up-keep with maintance on locker room at times, the bathrooms have gone through a number of improvement from sink, water plumping and many more but still needs to have more work done... running out of toliet paper, feels musky in there, it's just not my favorite part of the gym. Oh don't forget, that there's also leakage on the celling so expect some buckets just laying around to catch the water... I refuse to touch the bubblers bc it still taste like sewer water that could get someone sick. At least the newer staff are cleaning and organizing the gym throughtout the day, never saw that before then. I would recommend this gym for someone who's looking to advance thier fitness and health goals to the next level. They have personal trainers and a daycare which is a plus. However, to pay about 40-60 a month plus whatever fees added on, sometimes I wonder if it was worth it overall. I think if you're someone who goes to the gym actively, it's worth it and it's nice to support small businesses but don't break the banks to go to this gym when there's other gym that supply what you need to workout and are more cost efficent.
Fantastic experience: Stefan
Fantastic experience: Soltir, the best
Fantastic experience: Dan is the man
Fantastic experience: Dan
Fantastic experience: Dan
Fantastic experience: 5 ⭐️
Fantastic experience: Good shake
Fantastic experience: Dan is the man
Fantastic experience: Daniel
Fantastic experience: John
Fantastic experience: John makes a fire shake!!!
Fantastic experience: 10/10 would recommend!
Fantastic experience: Great gym!
Fantastic experience: W mans
Fantastic experience: Best gym in Cmass
Fantastic experience: Shakes are so good!
Fantastic experience: Best Gym in Massachusetts
Fantastic experience: John Anthony made a great shake!
Fantastic experience: Jon Anthony made a great shake!!
Fantastic experience: Dans always here really chill and outgoing
Fantastic experience: Daniel made an amazing shake!
Fantastic experience: Stef and Sotir are best trainers
Fantastic experience: Daniel makes pretty good shakes or whatever :)
Fantastic experience: John is so helpful and has great customer service.
Fantastic experience: Dan provided excellent service in a nice and timely manner!
Fantastic experience: John is the man after the workout making the protein shakes for me!!
Fantastic experience: If you don’t have a gym membership at impact what are you really doing ?? #mygymsbetter
Fantastic experience: Daddy John Anthony creamed me real good
Fantastic experience: I had Daniel and he was great and very helpful and knowledgeable!!! :)
Fantastic experience: very helpful young man
Fantastic experience: Place is unreal. If you want a go hard environment, then come here
Fantastic experience: Best gym in Central Mass, go to Dan for the best shakes.
Fantastic experience: Logan was very knowledgeable for such a young kid, great staff.
Fantastic experience: great gym all workers are friendly and motivating.
Fantastic experience: John Anthony made a great shake and is a great addition to the impact team!
Fantastic experience: John blessed me with a creamy shake! Get your shake from John, he will get you right!!!
Fantastic experience: John made me the best shake
Fantastic experience: One of the best gyms in Mass, great customer service by Sotir and the staff!
Fantastic experience: I love impact! Shakes are great! Staff is patient and Cornelious is the best!
Fantastic experience: This is and always has been my favorite gym !!! It’s my second home ! Love Sanctuary Spa! -Cecelia
Fantastic experience: Supportive community and the best hours! Wouldn’t have hit my fitness goals if it weren’t for Impact.
Fantastic experience: Dan and Brett did a fantastic job on making my shake they used group effort and tagged team the shake perfectly
Fantastic experience: Thank you Brett and Daniel for helping with smoothies ! Great and delicious as always !! Kitchen sink, my favorite :)
Fantastic experience: Very good atmosphere. Nice gym owner. Great Machines.
Fantastic experience: The staff is always friendly and helpful in answering all my questions or helping me with new workouts :) 10/10
Fantastic experience: Im always here at this gym and this definitely is my favorite gym. The aesthetic, people ,and staff is amazing . Dan definitely makes this place apart of the 5 star service with amazing customer service and any question I need answered! Thank you Impact Fitness !
Fantastic experience: I love the impact family! Everyone is so kind and helpful. John and Duke make the best protein shakes :) Check out the best gym in the Worcester county.
Fantastic experience: Favorite place to be! If you want great lighting, new equipment, and a clean environment - IMPACT is your spot. They also have an awesome play center for kids (8am- 8pm) The staff is always so helpful , and the atmosphere is a vibe. If you haven’t checked them out - what are you waiting for?!!!
Fantastic experience: This is an amazing gym -it's truly a fitness coach and figure/fitbody pro's dream! There are so many custom machines that most people have never even seen. Come here and get motivated to be your best. Best lighting, best equipment, and best atmosphere. Plus it's open 24 hrs! PS. John Anthony makes the bomb shakes!
Fantastic experience: Genuinely the best gym on the planet. Equipment unmatched, staff amazing too. Marcus always makes me feel welcomed and is a great guy! I've been to many different gyms, even across states, and this is hands down the best one.
Positive experience: Poor management
I have reviewed our system and you are not a member or guest who has visited our location. Could you please give more details so we can better serve our community. Was there an issue with your account or club in general? Please email us at [email protected] so we can help resolve any issues you may have.
Positive experience: Love the gym but the blasting heavy metal is super annoying.
Negative experience: I have been a member for probably 3 years. My credit card on file lapsed and I was traveling, so I appempted to resolve the issue today. For my January payment I was charged a late fee of $25 that they refused to waive. I have been a member for years and never late by one minute(automatic payments) . I was unhappy with the gyms lack of loyalty and consideration for their members and decided to cancel. I was threatened that I have to pay for future membership through March or they would negatively report on my credit. They are sleazy and take advantage of their members. I paid their extorted $105 today as my credit is worth more than that to me. The facilities have poor circulation and dirty bathrooms and there are much better gyms out there. Please do not join this gym.
Just as was explained to you at the front desk your account was past due and the club has no control over the late fee set by gains billing. In fact the club pays the fee themselves if it’s not collected.The club has continued to stand by its members with ongoing updates and services all the members enjoy. It was also explained to you we the club do not take you to collections but rather the billing company we are always willing to help members with that process but the member has to be willing to want the help. In your case you chose to be rude to the front desk and claim you weren’t going to pay it, they just informed you what would happened but let you make your own decision. We cannot help your account went into past due and many attempts were made to reach out to you to resolve it before it became a problem.we cannot help you didn’t answer to the many attempts to contact you. We understand are upset and gave a one star review based off owner responsibility on letting their account go past due, but we hope reviews are true reviews for service provided. We wish you the best of luck when when your billing lapses at the next gym answer the phone calls or emails as well like us you could have updated it on the app or contacted the club so we could have spoken to the billing company to possible hold the fee for a legitimate reason, but again without communication in a timely manner no one can help or be mind readers. We thank you for the years you were here and wish you the best in your fitness goals.
Positive experience: Love the vibe of the gym. Re joined after returning this area. Equipment rivals any gym out there. Including high end gyms like lifetime and equinox. You can't even compare. Love the vibe music and people that go there. My only complaint is that there is 0 air circulation and be prepared to sweat doing nothing.
Fantastic experience: Amazing staff, and outstanding machines.
Negative experience: There has been no custodian for over a month, bordering on two months now. The men’s room looks like a zoo. It’s been raised to the staff several times but nothings been done besides an occasional lazy mopping. I am going to provide a photo of one of the men’s stalls where feces has been smeared on the tank so everyone else can have an understanding of how unsanitary it currently is.
Hello we would love to see which machines you are speaking about as they all have adjustments are brand news machines less than 3 years old so to acquire rust and damage at this point with a full maintenance team is questionable, please email us so we can see what you are referring to in this review as you can tell from all other review they say the exact opposite in vast amounts. We are always happy for feedback to build on and as always we hope all reviews are honest and true, so thank you… You are correct the bathroom sinks have been updated along with several more updates to the lockers rooms that are being done now, I see your concern for no soap since 11/8, but again we find that hard to understand since we have replaced 6 bags of soap since 11/1.. so we would like to make sure you are using the auto soap dispenser correctly or maybe just in between bag changes. As always feel free to stop by the front desk who are always more then helpful to resolve any issue, this is why we pride ourselves to be the best in the game when it comes to customer service and it is stated in so many other of our 5-star reviews. Thank you and happy holidays
Fantastic experience: Such an amazing place. I love it dearly from all the machines to the lights and the people. Staff is amazing especially Marcus an amazing person. Thank you for everything impact
Fantastic experience: Veteran ran business.
Negative experience: Bad vibes.
For all those reading this review do yourself a favor and look at the Facebook responses to his review on there that explains the lack of user responsibility and whole back story that sifted through the false claims and lies. But as always we wish him the best of luck in his fitness and hope reviews are truthful and not personal or political as they have been from this individual
Fantastic experience: Good place. Updated equipments.
Fantastic experience: Amazing place, busy but has every piece of equipment you could need
Negative experience: One of the employees made fun of how I ordered wouldn’t recommend …he was short and chubby with sideburns fyi
We would like to understand this more as in what did you order? As for that description that does not fit any of our staff, especially the ones working yesterday when this claim was made. Please give us more details or contact us directly to understand what may have happened.
Positive experience: Good old fashioned weight lifting. Great equipment, helpful staff. Parking can be very limited.
Positive experience: Grateful for what they offer! Would love to have full access to the facilities tho it seems it will take some time.
The upstairs should be finished in about 5 weeks, we have started over a $100k remodel for all our members to enjoy, we appreciate your patience and it will be worth the wait with all the new equipment coming in! Thank you for your feedback and hopefully after we can get a new rating , thank you
Positive experience: Joined for a bit but a lot has been happening lately, hours are good 24/7 but too much in our lives right now so we can't go. Otherwise a good place.
Fantastic experience: GREAT gym. Not for the shy person who doesn't know their way around a gym though. If you lift bro.....then this is the place for you.
Negative experience: Environment feels unsafe for children. Updated - As you can see from the owner's consistently aggressive responses and "never wrong" attitude, that the above review is indeed based on FACT and personal experience with the gym owner. Review stands, do better.
As this type of review has come due to a false accusation online of slander and defamation of this company. The person responsible for the post has since retract their statement and removed all post, this is the type of reviews that hurt not only companies, but all the employees with false information. Majority of this same review are done by individuals who have never been in our facility, let alone live in our state. The ideal of using reviews is to show personal experiences in a company, NOT what is half lies are written on a social media post. For anyone who is a member/guests (and you can tell by all the other positive reviews), you all can see how strong this company is with their CSRs and customer service and services provided to the community. As a company that is majority comprised of veterans, we hold true to our values, and we hope everyone making reviews also use integrity.
Negative experience: Impact Fitness was not for me mostly due to the aggro atmosphere, dark rooms with red lighting, blasting music, and rude management. Their membership policies are not disclosed upfront, you aren't allowed to review the terms of your contract until after you sign up, and then they make it nearly impossible to cancel. After reaching out to them for months by phone and email, I was quoted 5 different prices on the amount I owed to cancel my contract, quoted terms that didn't apply to my membership, and had to dispute charges that weren't part of my terms with a collection agency. Even the month-to-month membership that I signed up for was fraudulently documented as an annual contract with cancellation fees that were not disclosed at the time of sign up. I have a hard time believing that lack of disclosure is legal, but I won't waste any more time on this negative experience. As for the gym, it's a rough crowd and the facilities are not clean. The primary bathrooms are frequently closed and when it rains, there are puddles of brown water on the floor from the leaky ceiling. The music is too loud even for noise cancelling headphones so you can't escape 50 Cent's Baby, Get Down on Your Knees lyrics. There seems to be no policy against recordings - photos, or videos so you end up waiting for members to finish their TikTok vids so you can use the machine to workout. When I brought my concerns to their staff, I was told that most women prefer to work out in the morning to be more comfortable. Then the owner proceeded to argue endlessly (and he's still going!) about how his gym is the best and cleanest gym in Massachusetts. It's just not worth the hassle. I use my workouts to relieve stress, not get more stressed out. Edit: Seeing that their GM took this opportunity to insult my "fitness level" tells you all you need to know about this business. While I appreciate his concern, my new gym is clean, friendly, and stress free. They even provide a copy of their contract to read through and review before you sign up to prevent any misrepresentations! Happy New Year!
Hello kate thank you for the review but we would prefer for review to be honest since our GM spent 6 months trying to reach out to you to help you close your account and you refused to take any aid given to you. The cancel policy is very simple and we have zero issues but at some point there is some user responsibility. I have noticed this review is mostly due to the lack of personal responsibility and instead choosing to bash the club, where instead you could say the club management spoke with the collection company you were sent too and saved you almost $400, but as we can see that isn’t this style of review with any appreciation for that help given to you.We understand this club isn’t for everyone and we hope you find one more suitable for your fitness level. Please be advised for your next agreement you sign please make sure to read the policies and work with the management team when they reach out to you on their own personal time instead of ignoring them and then complaining 6 months later saying they were rude. We wish you a happy new year and best of luck.Again more misunderstanding as every club has designed fitness for people of all different levels and interest, but regardless we were happy to save you $400 on your account, hope you have a better experience in your future fitness goals. Again we hope you take the time to read the policies and follow them and work with the management teams who provide you service and aid instead of ignoring them and leaving reviews that do not reflect the quality of service.
Negative experience: The gym itself is nice with a lot of great equipment. I went there a few times when the gym first opened and the staff was super friendly and great with my daughter in their babysitter room while I worked out. My reason for posting this review is the unnecessary comment on a post I received from them on my Instagram page. I posted a video that had zero involvement or association with the gym. The impact fitness Instagram page felt the need to comment on it and honestly they were just kind of rude. I am definitely one for freedom of speech and everyone has opinions so I wasn’t “hurt” or “offended” by the comment, but I just felt it was really unprofessional and rude with how they went about it. I’m not down for the negativity nor the unnecessary opinions from the gym that had absolutely nothing to do with them or their business. It’s a shame because they seem to have a great facility but not the best attitudes or professionalism.
Thank you for this, we have been having issues with someone posting from our social media platforms and we have been working with our marketing team to figure out how to stop this and who it is. We truly apologize for that post and will search to have it removed and this isn’t coming from any of the staff or management. Thank you for the heads up and we will pass this along to be resolved.
Positive experience: This place used to be the most desirable and clean gym in the area but that has changed. The bathrooms are gross, no one cleans the showers or wipes down anything ever. The water filters in the bubblers have been on red and needed to be changed for months now. Place is starting to smell like the Y. Water leaking from the ceilings, prolly not good for peoples health, the moisture in the hardwood floor room upstairs have killed the window sills in the place looks moldy. At least they got nice equipment.
We appreciate the feedback and it helps us direct our attention towards much needed areas. We have been dealing with a lawsuit for the roof which is coming to and end and will finally be repaired correctly. As well we are replacing the bubbler, the filters are changed every other month, just the new filters do not have the chip that resets the lights, but thank you for this so we can address it with the manufacture. We will also address the bathrooms with the overnight cleaning crew, they are done daily so depending on when you come to the club there is a good chance several hundred people have already been in the building by 12, but either way we will keep an eye on the cleaning rotations. We appreciate this and hope to see a better review once changes are made to meet your standards. Thank you
Fantastic experience: This gym is very impressive has tons of cool & very much effective machines that will allow you to target different muscle groups you didn’t even know existed because of the amount of machines that they have you either won’t have much of a weight or none at all. Try the shakes, personally I love the Coco Monkey and they’ve customized it to allow me to add cinnamon for more flavor.
Fantastic experience: Love this gym. It’s not for everyone but why bash the club for their atmosphere when you have the opportunity to try a day pass? Unlike other gyms I haven’t noticed that gym stank (if you know you know) and their facilities are clean. Everyone is nice and willing to help you but, you must be willing to help yourself as well.
Fantastic experience: Fantastic gym with a great hard work atmosphere and tons of hard to find equipment. The staff is extremely understanding and supportive of veterans and first responders as well as all of their members and their respective life situations. I highly recommend this gym
Positive experience: Their music is way too loud. They have a turnstile too. It's send off the message only certain sizes are allowed in. Kinda ridiculous. I understand it's a security tool but like come on...really?!
Turnstile was installed during Covid to help with traffic control and also with security as many guests try to sneak in. But like many clubs there is always a control to traffic coming in and out. If the music is ever too loud just stop by the desk and they can lower the volume for you. We appreciate your feedback and look forward to continuing providing a service you can enjoy.
Fantastic experience: I love what this gym stands for!; as a like-minded person, I can’t wait to check it out. I’m so happy I relocated to central MA, I feel like I actually fit in here!
Fantastic experience: Impact is an amazing gym. All I wanted to do was to put in a request for a reverse hyper machine. It would be a good way to honor the late Louie Simmons, and it’s a great piece of equipment that can work a muscle not many other machines can do. Thanks.
Negative experience: For 3 months of being at the gym I was charged almost $500 in fees. In order to cancel you have to send them certified mail letter (can’t cancel online) so they will keep charging you even if you call and send emails that you no longer want the membership. I received threatening emails; no one went “above and beyond” as stated in the response. I paid $150 for a “plan” that was done in Word (see pictures of it below). I could’ve typed up the “professional plan” in a word document on my own in about 5 minutes. This supposed to be a top notch facility, instead of a huge disappointment. The most unprofessional staff I have even seen. I could’ve pulled a better workout plan off of Pinterest instead of wasting $150 on what I received. I stopped going there all together because of my experience. In addition, I also know multiple people who got COVID after attending this gym. I want to let potential customers know about my horrible experience so that they’re aware of what they’re signing up for.
Hello Julia, after several phone calls and emails we understand your concerns. After providing you with all the documents you refused to follow any policies to cancel. You could have simply cancelled your membership within the club, but again you refused. These are common policies in the industry and we even manage accounts faster so the 30-day notice is only 10-day. We understand we go up and beyond for our clients and even still cannot please everyone. As explained we are willing to help you in anyway and even credited your account all your late fees from late payments with no issue.For your PT program you had a plan designed for the goals and intent of your individual results, but like any client if the client doesn’t communicate with the trainer properly it’s very hard to provide desired expectations. With your case there were several changes as you chose in personal training and changed your mind through the process. So from the start there was issues with communication and clear expectations. Just as written a workout plan is less effective compared to one on one training as the actual training and accountability is held by you and not the trainer. We are sure if you followed the plan and used the trainers in the club you would have results, but again that only comes by communication. We suggest in-person training for the best results as was suggested for you and your goals. The workout plan you required based on your goals and levels was a beginner level and it followed the fundamental ideals to progressively train you over a period of 4-weeks. It may not be exciting but the idea is to deliver the best training at the right level for good healthy movements and change in the body, that will not be too challenging as to not lose motivation from being “too hard” or “difficult”.As you see from vast 5-star reviews we take our members seriously and provide exceptional services, but some members have different experiences and cannot be pleased and we accept that. We appreciate your feedback and wish you the best of luck in your future fitness goals, we recommend before signing at a new club that you read the agreement (as we hand walk through for each member) to understand their bill dates and cancel policies.In addition to the new remarks the comment of Covid-19 is completely untrue and we hope people leave reviews with integrity and honesty, as we have grown into one of the most popular gyms in New England we will let our success do the talking for us. In either manner we wish you the best of luck and stress when working with trainers to communicate more effectively. Best of luck
Negative experience: Several things wrong and few good things with this Gym - Mens bathroom is horrendous when it comes to sanitation, also there’s always a problem with either the toilets, sink or showers. - Parking sucks not much more needs to be said on that - Music is great - Staff are always helpful and kind - Gym desperately needs windows or a paint concept to maximize natural light. Feels like some sweaty, kinky dungeon (if you’re into that you’ll have a blast) - Price is ridiculous, mind you I’m willing to spend more for a gym that goes beyond other gyms. All things considered the inflated price feels like a slap to the face considering that they aren’t much better and in some areas are subpar compared to other local gyms.
Thank you for the feedback, as we know our locker rooms are small we allocated more space to the gym floor to give us one of the biggest weight rooms in the area with over 190 machines.Parking is tight as we are also an extremely busy club, we have expanded our lot just after 1 year of being open due to high usage .When it come to price we offer so many services it reflects the quality of the gym and how well maintained it is, we know many people flock towards the $20 a month clubs, but we just aren’t that and offer a level of service that displays the rates. Updates are done every quarter, new machines or other equipment is brought in almost monthly, machines repairs if anything breaks typically within 24 hrs unless there is an issue with ordering parts, and we run out services 24/7 nonstop fully staffed.There are many great clubs in Mass, we are just blessed to be apart of that top level clubs and are very thankful for the opportunity we have to serve our members.We appreciate your feedback and look forward to continuing to grow and make changes to please as many members as possible.
Fantastic experience: Love this gym. Has all the freewieghts and the staff is wonderfully. They have the child care also which at times is convenient
Fantastic experience: Great gym. Lots of new equipment suitable for all ranges of fitness. Two floors means ample room to get your sweat on. Including a health bar for pre-workout or post workout drinks. They even carry 1st Detachment products. Bonus is the awesome childcare room.
Positive experience: good equipment but the music sucks and they play it too loud.
Fantastic experience: This gym has literally Everything you could ask for and a daycare. Best gym I've been to
Fantastic experience: Impact is by far the most friendly and inviting gym I've ever stepped foot in. Marcus always has such an inviting smile and positive attitude every time I see him. The owner is always encouraging, funny and motivating. Every staff member has been beyond helpful, inviting and has become family to me.
Negative experience: Not a safe environment for children. Please be cautious.
As this type of review has come due to a false accusation online of slander and defamation of this company. The person responsible for the post has since retract their statement and removed all post, this is the type of reviews that hurt not only companies, but all the employees with false information. Majority of this same review are done by individuals who have never been in our facility, let alone live in our state. The ideal of using reviews is to show personal experiences in a company, NOT what is half lies are written on a social media post. For anyone who is a member/guests (and you can tell by all the other positive reviews), you all can see how strong this company is with their CSRs and customer service and services provided to the community. As a company that is majority comprised of veterans, we hold true to our values, and we hope everyone making reviews also use integrity.
Fantastic experience: Great gym, great equipment!
Fantastic experience: Best gym ever..A real gym to work out at
Negative experience: Not a very safe place especially for children! Stay away
As this type of review has come due to a false accusation online of slander and defamation of this company. The person responsible for the post has since retract their statement and removed all post, this is the type of reviews that hurt not only companies, but all the employees with false information. Majority of this same review are done by individuals who have never been in our facility, let alone live in our state. The ideal of using reviews is to show personal experiences in a company, NOT what is half lies are written on a social media post. For anyone who is a member/guests (and you can tell by all the other positive reviews), you all can see how strong this company is with their CSRs and customer service and services provided to the community. As a company that is majority comprised of veterans, we hold true to our values, and we hope everyone making reviews also use integrity.
Fantastic experience: Awesome place, best gym I have been in Massachusetts
Fantastic experience: Best gym in town, extremely friendly staff love the atmosphere.
Fantastic experience: Fantastic place to workout. Love coming here. Lots of equipment. Always clean, staff is awesome.
Fantastic experience: So there is a Gym ( purple cards!) and then there is the real Mecca of Gym the name speaks for it self, a Gym that never seems to disappoint its customers by staying open and keeping clean, this gym carries something for everyone one, wether your a starter, pro or someone who is just training their body for their next Adventure this is your one stop place, and no I’m not paid to write this, it’s from experience I’m tell you guys, try it for your self.
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