Crunch Fitness - Mount Prospect

Negative experience: Quite a few times over the year no one's here at 4: 30am let us in 15 minutes sometimes half hour after year went from $20 a month to $76

Negative experience: Wanted to close my membership they pulled it up and told me it would be $160 so I waited for it to end(Ends tomorrow). Now they are saying they can't cancel my membership there.

Negative experience: faucet broken, dryer been broken for forever. machine not even fixed.

Negative experience: This place needs a lot of work. After visiting other Crunch locations, this one is sad. A lot of broken equipment, not clean, no paper towel dispensers. Other places opening up in the area I am considering switching to

Negative experience: Last few years the gym has gone downhill Poor management and whoever owns the location has never put a dime since opening it up Staff in front are not helpful or social to customers Multiple issues of water damage and recently the gym stinks from the water damage that wet the turf Of course no one is replacing Patched up walls Broken machines all the time And never one new piece of equipment I would not recommend this location at all So disappointed What a waste of money

Negative experience: Unless you never plan on canceling your membership, find a different gym. Their system of cancellation is a joke. They will continue to charge you even after you cancel your membership.

Fantastic experience: I have zero complaints. For the super low membership price, I get to work out on my own, basically whenever I want, before work, before church, after, work, and even late at night; and have been able to do bootcamp classes at the Mt Prospect location and other surrounding locations. I use the ellipticals, stair masters, weights, and use the turf for some HIIT training. Wednesday night boot camp classes are the best. Shout out to Coach Luz. She is my favorite coach I have had a chance to train with so far. Definitely recommend!

Negative experience: manager needs to get it together.. how is there always broken equipment, and not a single weight clip at the bench and squat racks??? Where is all the money going to?

Negative experience: I've been a member for over a year and I can definitely agree with all the other reviews written. Crunch used to be a decent gym, but it's gone downhill. Every other treadmill is broken and they haven't been fixed in months. I've only seen technicians in here ONCE or maybe TWICE to fix them and even then, I don't think they were fixed. The steam room in the women's locker room has been broken for as long as I can remember. The sauna is constantly broken/out of service.The hydro massage is also broken. I asked the front desk when it would be fixed and they said they had no idea.. These are amenities that people want, come for AND PAY FOR. The staff is underpaid and definitely don't want to be here. They drop like flies. Gigi, however, is the sweetest and most helpful out of everyone here. I love coming in and seeing her welcoming smile. It's always nice to talk and catch up with her. She deserves a raise! Same with trainers. I've seen them go through handfuls of employees at a time. I feel like every time I come in, there's a new face. The cleaning lady even talks about how she hates it here and I haven't seen her in over a week. I'm currently on the treadmill typing this and the woman next to me RUNNING FULL SPEED, her treadmill randomly stopped and gave an alert saying "key down". That's beyond dangerous. What am I paying a BASE membership of $20 for? I could only imagine how the people who pay more money for a membership feel. Not to mention, they never charge me the same time every month. Isn't that part of a membership? Getting charged the same date every month? I'd suggest taking your service somewhere else

Negative experience: This gym gets more ghetto each day I go. Half of the treadmills are not working and it’s probably been like that for a month or two now. There’s also so many machines that are broken and never fixed. Just sitting there to rot…. I’m just glad I’m not a man because that bathroom looks horrendous from those pictures I’ve seen

Positive experience: Typical crunch. No one at the front desk upon arrival so couldn't get drinks.

Negative experience: I really gave this place some time to just get better but clearly that's not on their agenda. Ever since Mike, the manager, left this place was left to rot with terrible management. The female manager is often relaxing up front. It's evident in the list of broken machines, dry wall patching throughout the gym & good employees dropping like flies. The only reason they get a 2 star is for the 2 very helpful & friendly employees, Gigi & Ivaylo.

Negative experience: This location seems poorly managed because the equipment is often broken, this could be because of the high traffic though. As far as gym franchises go, Crunch is the absolute worst. They have a lot of fees that are not brought up with membership fees that cost over 100$ annually. So you're really paying minimum 50$ a month. Go to any other gym. Crunch sucks.

Negative experience: These guys charge annual fees without even notifying. Nothing great. just an average gym.

Positive experience: They have the equipment most people would need but the gym isn’t very clean or organized. Expect to search the entire gym for a barbell clip or a 2.5lb pair of weights.

Negative experience: Machines are always broken and outdated. Gets very crowded and mostly teens sitting on the machines texting on their phones. Dirty facility and the stuff and the manager do not care about anything related with their job there. They just eat and chat with each other or on their phones. One of the worse gyms i ever been and soon i am going to cancel my membership

Fantastic experience: Me gusta. Cada quien está en lo suyo

Negative experience: The gym has been opening not on time recently

Negative experience: I'm waiting in the parking lot with a lot of people, it's 5:35 in the morning and there is nobody here to open the door. People are upset and leaving. It's not the first tine.

Negative experience: Beware: Predatory Practices and Deceptive Charges! I joined this gym with high hopes but was quickly disappointed. Despite the promise of flexibility and transparency, I found myself ensnared in a web of hidden fees and inflexible policies. The customer service is virtually non-existent, making it impossible to address billing issues or cancel the membership without jumping through endless hoops. The gym facilities themselves are mediocre at best, not justifying the high price tag and the stress of dealing with their predatory billing tactics. I strongly advise anyone considering this gym to look elsewhere. There are plenty of other fitness centers that offer better services, transparent pricing, and respect for their members. Avoid at all costs!

Negative experience: I usually have a high threshold for everything that is wrong with a place but crunch fitness really is the bottom of the barrel. The worst managed gym I’ve ever seen. Bathrooms always dirty and never have toiletries. Here we are at 530am when opening time is 430am and everyone is waiting for whoever slept in. This happens very often. Machine are always broken and the place is very dirty. This is my last straw here. Thanks for ruining my workout

Negative experience: Do NOT go here. They’ll scam you. Overcharged me almost $1000 with 2 months of personal training that I didn’t do or sign up for. Spoke to multiple managers that refused to refund me. Now it’s a little while later, and I’m a college student with my own apartment working 50+ hours a week to make ends meet. Should I have written this review sooner? Yes, I should’ve. But it still happened, nothing was done about it, and I’m still out $1000.

Negative experience: This gym is no longer like before, many broken machines, many staff working in front but no one does anything to fix the machines and if you say something to them they get upset or just laugh. If all of us who have membership could file a complaint with the appropriate manager, something else would be different. the truth is very bad

Fantastic experience: Ask for Dane!! He helped us so much!

Positive experience: You get what you pay for here since its cheap. What does that mean? It means occasional broken equipment that doesn't get repaired for months. This is a humble the xsport. Just don't go to planet fitness

Positive experience: Good gym.

Positive experience: It's ok, went for zumba classes was pretty empty. They don't have pool or jacuzzi but some other things as hydro massage and tanning.

Fantastic experience: Great Gym, classes and instructors. Luz and Mckenna have amazing classes if you are looking to tone up and build muscle. Work out at your own pace. Ivaylo is the manager there and always there to answer questions and cares about his members. Victoria at the front desk is awesome!

Negative experience: Too many stations broken down always need repair.

Positive experience: Clean, not too crowded.

Fantastic experience: Ivaylo at the front desk is very friendly and makes me feel welcomed whenever I come in

Positive experience: The gym has everything to have a great workout but it's not cleaned well.

Negative experience: Dirty inside, a lot of faulty equipment, problems with parking near the building. Very incompetent managers and administrators, they have no interest in long-term relationships with customers, as well as the skills to do so.

Negative experience: Gym is very dirty. Nothing ever seems to works here. Like water fountain, Sauna. I went to Xsport and feel much better there. I wouldn’t come here Xsport is 24 hours which is nice!

Negative experience: If this place says it is open at 4:30 you would think it would be open at that time rather than 5:20. The opener is late and it’s been becoming an issue. Gym is dirty too and they never fix machines.

Negative experience: This place once used to be an amazing place to workout in. It used to have that cared. Now it’s being managed by kids who don’t care. Equipment constantly broken or in need of repair. It’s filthy everywhere, no keep up with the gym. People who work here are just standing by the front hanging out.. don’t even greet you. Just terrible to see what this gym use to be.

Negative experience: Today the gym was supposed to be open at 4:30am yet no one showed up for 30 minutes. I left home to start getting ready to go into the office as I drove past the gym at 6am it was still closed. Machines and treadmills have been broken for weeks and the locker rooms and bathroom are disgusting. This is not the gym I signed up for 6 months ago. It appears teens are mostly working there and there is a lack of leadership. I hope the owner actually reads this and addresses this asap.

Positive experience: Good gym with a variety of equipment. Can definitely be busy after work hours so I like to go in the am to beat the rush. If you use resistance bands, need a barbell pad, or ankle strap for the cable machines you'll need to bring them yourself though. And most importantly, I love the hydromassage!

Negative experience: First of all...Dirty, unhygienic, place. Disgusting, simply put. Second of all, terrible service. Young people who do not want to work and do not know how to hold a job. Equipment is old and about to break so that is a safety concern. This gym has got to go!!!! Awful managers/management that do NOT care about their members whatsoever. Safe yourself the time and sign up elsewhere.

Negative experience: Gym etiquette is non-existent and no one who works here enforces it. People will grab plates from bench presses (only having 3 is abysmal, there should at least be twice that amount) when it's completely unnecessary, spend far too long on high-demand equipment, and leave weights strewn all over the place, I've even seen weights left in the locker room before. This also used to be a 24-hour gym that now closes at 11 most nights and only 7PM on weekends. The only time you can really get to a machine without circling like a vulture is in the last hour and a half before closing on weeknights or really early in the morning, otherwise it's overcrowded.

Fantastic experience: I have never been a fan of going to the gym. I was previously at Planet Fitness. Crunch offers so much more. Classes are included in your membership as well as tanning. I also signed up for a personal trainer. Kim is fantastic and I now go to boot camp classes. I hit the gym 2-3x’s a week. Where before I was hardly going at all

Fantastic experience: I've been going to Crunch Mt. Prospect since it opened. I've recently noticed a huge improvement in the overall atmosphere of cleanliness and how well kept the machines etc are. especially during the past couple of months. They have hired a cleaner named Jessica who is awesome. The women's locker room is spotless now, and even has fresh flowers on the counters. This is a definite improvement from the past. Kudos to her for making a positive change to Crunch.

Negative experience: This gym used to be good when the workers actually cared..now it’s just workers sitting up front and not cleaning the gym..I always see empty water bottles or sanitizing wipes on the floor. The girl up front has had us waiting for her when she’s supposed to be here before 4:30..last time she came at 5:15..pretty ridiculous.

Fantastic experience: Highly recommended this gym over La Fitness!

Fantastic experience: The staff is also very nice and helpful when needed.

Fantastic experience: I love coming here for my out of season training over break. Great environment and great staff.

Fantastic experience: Great place to workout. So what are you waiting for? Go sign up now!!! Cheap prices!!!

Fantastic experience: Great staff and environment I prefer Church over xsport,planet fitness, LA

Fantastic experience: Great gym, tons of high quality equipment, and friendly staff. I highly recommend!

Fantastic experience: Easily the best gym in the area. Crunch has the most racks, heaviest dumbbells and a turf track inside.

Negative experience: I don’t know where to start, I only come to this gym to use the sauna and when I ask when it will be ready for use, the direct AGM Adrian told me “ It’s because of Covid” I asked him why they are charge me 65+ for annual fees and he stated “ Atleast all the other machines are working “

Negative experience: Don’t sign up to this gym. It will be a hassle to cancel membership. They will tell you to email and wait for 10 days. If you don’t hear anything from them, they advise to send email again. Not worth it!!! Go somewhere else.

Fantastic experience: Love the equipment, environment, and different programs they offer here! The only thing I wish they would have are disinfectant wipes to wipe down the equipment of a spray bottle and paper towels. *update: they now have a few wipe dispensers!! It's so much easier to clean/wipe stuff down.*

Negative experience: 4 years I've been a member of this gym with nothing but praise. I used to come on Sundays with my teen boys and work out. The staff used to just let us walk in (because they knew us) workout and go home. They let both sign in as guests knowing they only came on Sundays and i referred a lot of patrons to the gym. Enter in 2022 when they change over staff. Let's talk about Disree. A woman with a strange God like complex about the gym and her position as...shall we call it bouncer for entry. I show up on a Sunday with my boys and immediately I'm stopped and interrogated about the boys just signing in. I explained I was going to sign them in as guests. She proceeded to tell me my membership doesn't warrant that. I said ok so we'll just go work out and I'll settle up with you when I leave. She was rude and kurt to me telling me I'm not going to dictate how she does her job. Ok I said. I left I will be canceling my member ship and make sure everyone I've referred pulls there's and will tell people to go elsewhere. Disree your customers service is appalling. True definition of a Karen in business.

Negative experience: Membership here is a trap/scam. You will be misinformed about the cancellation procedure and you would have to pay the price.They make it impossible to cancel. Customer service is a joke. Apparently managers are always on conference calls/meetings/ or not present at the gym. Stay away from here. Go for other options.

Negative experience: I don’t understand why this place has good reviews. There are never squat racks open in the evening (they’re always hogged by groups of teenage dudes) and the floor is so disgusting the dirt literally stained the knees on my leggings. Go somewhere else this place isn’t worth your time. The floor isn’t the only thing that needs to be washed either the weights seem like they haven’t had a wipe down since the place was built. Gross!!!

Negative experience: It’s very sad to see how this gym went down. It’s very, very dirty. The gym mats were taken away after Covid, for 2 years there was no equipment in the main aerobics room ( just 2 stinky mats that were a serious biohazard) The cleaning solutions were taken away together with the paper towels on one side of the gym so you can’t even clean the equipment before/after yourself if wanted to. Stuff really doesn’t care about anything at this location. It used to be a decent place not anymore unfortunately.

Positive experience: It is a decent gym. I’ve been going there for 2 years. Prices are good and their summer college deal is great. I wish the bathroom was maintained better. Very dirty and smelly. I also wish they would invest in a bottle refill station.

Negative experience: I still have a membership here but haven't gone in almost 4 weeks. The gym continues to be dirty, especially the women's bathrooms. Most of the front desk people know me because I remind them when the paper towels or the disinfectant spray are out. I used to go to Planet Fitness before Crunch and Planet's cleanliness puts Crunch to shame. The other reason I also haven't gone for almost 4 weeks is because I used to train with David. He was the best trainer they had and he is no longer there. This gym just continues to deteriorate and lose good people.

Negative experience: Joined the gym since it was close, and it makes a good effort to have updated equipment such as platforms and squat racks. However, the gym is extremely dirty. I was going 3-5 times a week and more than half the time there wouldn’t be paper towels or wipes to clean equipment, trash would be overflowing, and men’s shower smelled like something died in there at all times. I understand people are short-staffed and it can’t be perfect but it always felt like there were 3-4 people standing at the front of the gym doing nothing. Gym etiquette from other peers was also mediocre at best (Weights all over floor, people using multiple machines / areas, etc.). This obviously didn’t help contribute to the overall gym functionality and enjoyment. Tough to set the culture standards with all that going on. Overall a really disappointing gym goer experience.

Fantastic experience: I love all about Crunch Fitness - Mount Prospect and I would recommend it to everyone! Trainers and staff are amazing and the workouts are super engaging.

Fantastic experience: Love the equipment, environment, and different programs they offer here! The only thing I wish they would have are disinfectant wipes to wipe down the equipment of a spray bottle and paper towels. *update: they now have a few wipe dispensers!! It's so much easier to clean/wipe stuff down.*

Fantastic experience: The facility is decent but David , the personal trainer is who the 5 starts are for. David has helped me achieve my goals by doing just half of the things suggested. I only followed his workout program, which gave me the abs I was wanting, while still eating pretty much everything I enjoyed because I love food! Working with David, I never had give up dessert nor cheeseburgers. Our sessions were great and he always took his time and never rushed me, which I loved. He was always there with a list of exercises to do even on the days when we didn’t have sessions. He has got the old school knowledge with a modern twist and that’s what makes him rare and amazing! I never thought good personal trainers existed in a world filled with influencer, until I worked with David. I’m very particular when it comes to workout programs and the different approaches, as I come from an intense background in kinesiology and sport studies, David is the only personal trainer I will never hesitate to recommend to people I know and to continue working with him.

Fantastic experience: Great gym. Decent equipment for the price you pay. Also very friendly and easy going staff.

Fantastic experience: Great experience for my first time, the gym was nice and clean! The environment was very welcoming if going to the gym scares you come here! You will feel very welcomed by everyone and you will achieve your fitness goals with positive people around you! Will Definitely be continue to come !

Fantastic experience: Great gym but even better staff! Upon entering Crunch Fitness - Mount Prospect, the staff and trainers will provide a welcoming experience.

Fantastic experience: Great place to train! The workouts are challenging, and the instructors are very encouraging and make trying to get in shape fun. I've seen people from all walks of life and various levels of fitness (beginner to expert) come in and give it their all. Friendly atmosphere, very professional attitude from all those involved

Fantastic experience: This facility has a lot to offer! From a great staff, to a variety of equipment and hours of operation. I appreciate the knowledge and experience that the trainer has.

Fantastic experience: Having been to both planet fitness and also Xsport I think I found my gym. It’s clean, good equipment and selection plus a nice staff

Fantastic experience: I wish they would open one in Niles. I went to Thai location with a friend and loved it. Great staff and great atmosphere

Fantastic experience: I’ve been going to this Crunch for a few years now. I’ve had much success in my gains with the equipment they have to offer. They have a great free weight section as well. The people are really nice and the environment is inviting. The staff is very welcoming. I recommend this gym to anyone of any experience level.

Fantastic experience: Dopest gym! The staff is chill and very helpful when needed!

Fantastic experience: I just had a Crunch One Kick Off with Adrian yesterday, after talking about my goals and coming up with a plan he made me feel very hopeful and very excited about going back on a fitness journey, he really helped me see that the gym should be a place for me to be free of stress and just be myself and it’s the place I can go for comfort and create healthy habits. He was also very good at giving direction and showing by example. He also gave me good recommendations for protein and iron supplements and help me do exercises that I can do while I have tendinitis. He is one of the best if not the best trainers/staff members I’ve gotten to work with (next to Kim Briski who’s an amazing group fitness instructor, and is the best mom) Thank you again Adrian for making our session fun and informative.

Fantastic experience: Really nice gym with great hours. I've been a member for a few years now, and recently management did implement some welcome improvements. The staff is also very nice and helpful when needed. Update: the workout area has gotten significantly busier since the COVID restrictions were lifted. And the gym is cutting down hours to pre-covid schedule starting May 1st. I will wait to see how this will affect the machine wait times. I may switch to a different gym if wait times become too much to bear.

Fantastic experience: Dopest gym in the suburbs! The staff is chill and very helpful when needed! Shout out to Dave and the crew for cutting off my lock when I forgot the keys, much love!

Fantastic experience: Katie at the front desk was really helpful in setting up a trial pass for my initial experience at this gym. I really look forward to trying out this gym. THANKS KATIE!!

Fantastic experience: I have been coming here since this crunch has opened and this is by far my favorite gym. All the workers are so friendly, especially the GM Zach. He is great! So nice and helpful. The daycare is great too, my kids adore Victoria. I would never go anywhere else! Highly recommend

Fantastic experience: Positive: Professionalism I highly recommend this gym over LA fitness. They are definitely more accommodating. I am in town for the holiday and was able to get a guest pass without all the restrictions LA fitness has right now.

Fantastic experience: Came in as a guest to workout with the gf who goes here. Greeted by a super friendly staff that checked me in under 5 minutes. Shoutout to Keith, i believe he’s the manager. The gym itself is dope. Great equipment, turf area, empty dance type of room, etc. would definitely join if i didn’t live on the north side of the city.

Fantastic experience: What can I say, this gym is amazing, and Keith (manager) goes above and beyond!! I joined after Covid lifted its restrictions and got an amazing price, basically paying for 2 people for the price of one. It's so good that I bought another year, gym is always clean and even though it's getting packed, I won't stop coming. I been a LA Fitness guy for over 20 years, but unless they close down Crunch, I ain't going back!

Fantastic experience: I trained with David for a little over 6 months before I went to college, and he is absolutely fantastic! He made the whole process much less intimidating as well as made my training sessions something I looked forward to all week. He pushed my limits so far past what I thought I was capable of, and made it fun in the process. He's so fun to be around and always motivated me when I was having a tough day. If you need a trainer, I definitely recommend going to him! I can't wait to come back and train with him again when I get back.

Fantastic experience: Shoutout to David for creating a kickass boot camp! If you’re looking to build your endurance and strength while working on balance and mobility, this class is for you! This class incorporates strength training, plyometrics, and fun HIIT workouts to create a complete fitness routine for the week. He is willing to modify exercise circuits to individual fitness levels and respective injuries, and changes the workouts every 2 weeks to maximize weight loss and strength training results. The class music playlist and fun group of regular attendees is a plus!

Fantastic experience: The workers there were very nice and welcoming to my dad as he signed up for the first time. Katie helped me and my dad sign up and gave us a tour of the gym. She was very nice and helpful in making this experience go smoothly. :)

Fantastic experience: One of the best gyms in this area. The gym has a lot of equipments and is well maintained. A spacious gym. Have been a member for 4 years now.

Fantastic experience: The front desk workers are the bomb ! Always so polite to me. Big gym with a bunch of space. Love it here atmosphere is the best around.

Fantastic experience: Dropped in here for the first time and really enjoyed the facilities. Lots of space and new, modern equipment. Staff was incredibly friendly and no pushy sales stuff. Gladly would come workout here again.

Fantastic experience: After coming home from uni, I was looking for a gym that would fit my standards. Right away, I fell in love with this gym and the people. Everyone here is super sweet, and they always have an amazing attitude. I was a bit intimidated to go at first; however, they made me feel at home. Phil is an amazing individual (including the trainers). I honestly recommend this gym if you're looking to start your fitness journey!

Fantastic experience: I’ve been working out at Crunch for years and be always loved the vibes i get from this gym. Great people, great vibes, and MANY great workouts! 10/10 recommend:)))

Fantastic experience: Best gym around

Fantastic experience: I really like this facility. it's close by, and has great staff that are always kind and helpful!

Fantastic experience: Great place to workout. Plenty of equipment and weights. Great selection of bikes and treadmills. Super friendly staff

Positive experience: Gym has everything you need to get fit. The bathroom area needs to be more clean.

Positive experience: I really want to continue going to crunch, but it has just been so dirty and smelly recently. They really need to do a better job of cleaning the gym. Equipment is great, staff is nice

Negative experience: The gym is well equipped but not clean. I ended up leaving for another gym. My husband and sons still go there but complain all the time about the lack of cleanliness.

Negative experience: In my almost 10 years of lifting and working in gyms, I’ve never been to a nastier gym. Trash cans are always overflowing, wipes are never replenished, the bathrooms smell like a homeless persons cardboard bed, weights are scattered throughout the gym, resistance pulleys are always broken/REALLY need WD-40, and dust bunnies are everywhere. There’s a ton of kids working there and it looks exactly how you’d expect a gym ran by teenage boys would look like. Just because a gym is cheap, doesn’t mean it has to be dirty. If you have any respect for yourself and your dollar, look else where. Will add pictures if Google lets me after posting.

Negative experience: I loved this place when they opened but the upkeep of the facilities has gotten awful. The bathrooms reak of urine, the turf area doesn't seem like it's been vacuumed since the facility opened, broken equipment goes unrepaired, and the front desk staff refuses to address these issues when they're pointed out. Shame to see such a good facility go under such disrepair.

Negative experience: The gym is always dirty and the girl from the front desk that is the opener is not punctual and will get there very late. This has happened multiple times already.

Negative experience: Used to love this gym until the reopening after the pandemic. Can't expect a 5 star luxury for the price, however, college bars bathrooms are cleaner than this gym's bathrooms. Not a pleasant experience holding your breathe to get in and out of the locker room as fast as possible. The showers seem to never have been cleaned. The equipment that breaks stays broken for months on end. The young crowd that works plays games on their phones instead of working the gym. Currently in the search for a different gym. What a shame as this location is most convenient.

Positive experience: I went in to workout and I wasn't disappointed. It may not have been the cleanest or all of the other things you notice when you are sitting on a piece of equipment surfing your phone complaining about what you see instead of knocking out your sets, wiping down the station and moving on. Yeah, some of the spray bottles were empty but I could find one that was usable.The restroom wasn't to die for but I didn't go in there to hang out and chit chat or watch everyone coming in and out. The staff was friendly and that made me happy. Great workout at a good gym!

Fantastic experience: I must say very clean gym. Equipment looked up to date. Kia the assistant manager was knowledgeable and professional. Tons of parking. Definitely will recommend this gym.