Information about YMCA Alaska

Lake Otis Pkwy 5353
99507, Anchorage
+1 907-563-3211

Opening hours

  • Monday: 5:30 AM – 10:00 PM
  • Tuesday: 5:30 AM – 10:00 PM
  • Wednesday: 5:30 AM – 10:00 PM
  • Thursday: 5:30 AM – 10:00 PM
  • Friday: 5:30 AM – 10:00 PM
  • Saturday: 7:00 AM – 7:00 PM
  • Sunday: 9:00 AM – 3:00 PM

Our comment from FitFit United States about YMCA Alaska:

YMCA Alaska, located in Anchorage, is a well-loved community center known for its welcoming atmosphere and friendly staff. Many visitors have praised the facility for its cleanliness and well-maintained equipment, which includes a spacious weight room, a saltwater pool, and a variety of classes such as water aerobics and yoga. The staff is often described as cheerful and helpful, contributing to a positive experience for both families and individuals.

Highlights of YMCA Alaska include:

  • Saltwater pool that is great for swimming and relaxing.
  • Well-maintained equipment conducive to a comprehensive workout experience.
  • Inclusive atmosphere that caters to various community members, promoting a sense of belonging.
  • Affordable membership rates that outshine those of other local gyms.
  • Childcare services available at the Lake Otis branch, highly appreciated by families.

While the center has many strengths, some users have reported issues with customer service and certain facility conditions. There have been mentions of unwelcoming staff experiences and maintenance concerns with equipment. The management is reportedly addressing these issues to enhance the overall experience for all members.

In summary, YMCA Alaska is a fantastic option for those looking to work out, swim, and participate in community activities, all while enjoying a friendly and inviting environment.

YMCA Alaska: Opinions

4/5 (80 Opinions)
Top Rated Gym
Mollie Anne Hess 1 year ago

Fantastic experience: We love this facility. Welcoming staff always, The people you meet from the community are so sweet we love the water aerobics class with Jacque she is amazing and a lot of fun she is sure to make you smile! Absolutely love being a member of your looking for a great welcoming spot to work out check this place out! They have a salt water pool!

jackie reinstedler 1 year ago

Fantastic experience: Very welcoming, relaxed, cheerful:). front desk always super helpful.

Christina Ohana 1 year ago

Fantastic experience: Enjoy the friendly staff and inclusive atmosphere.

YMCA Alaska

Thanks for the kind words! We're glad you felt welcome and enjoyed our atmosphere and staff. Hope to see you again soon!

Mike Olender 1 year ago

Negative experience: There are a group of women and the aquatic director that bully people at the pool. Should you be a man, watch out this is female power trip at its best.

YMCA Alaska

You can contact our COO directly at [email protected] with further details so we can appropriately address this matter. Ensuring a respectful and welcoming environment for all our guests is our top priority.

Sabina Rollins 1 year ago

Fantastic experience: Enjoy my time at the Y.

YMCA Alaska

Thanks for the 5 stars! We're happy you're happy. Feel free to share what made your experience special, or how we might improve. Looking forward to your next visit!

Natila Kile 1 year ago

Negative experience: The front desk was super disrespectful and had a lot of sarcasm. I do not appreciate that kind of customer service. I will be taking my business elsewhere.

YMCA Alaska

We are really sorry to hear about your experience. We aim for respect and friendliness at our front desk, and it seems we missed the mark. Your feedback is crucial for us to improve. We'll address this with our team.

Demetri Kyles 1 year ago

Fantastic experience: I love this Y. The set up is very nice, the equipment is in really good condition, swimming pool is a very nice size, and the gym is very well tooken care of.

Sinder Wolf 1 year ago

Negative experience: Volunteer Lady Who comes in the mornings is extremely rude and likes to powertrip if you ain't happy with your job especially if you ain't making money you can always quit everyone would be happier

Serena Stout 1 year ago

Fantastic experience: Great staff and facility. Just joined and plan to make use of it. Happy healthier 2024.

Travis Minsch 1 year ago

Negative experience: One particular employee comes in on Monday mornings and takes a large part of the weight room, cranks the stereo so loud you can't hear your own music through your earbuds any more, then screams at the seniors in her class because they can't hear her over the music.

Andrew Stoffa 1 year ago

Negative experience: Most of the times the weight machines are broken and every time i return they are still broken

YMCA Alaska

Your feedback is valuable, and we want to assure you that we take the issue of broken-weight machines seriously. To help us in our efforts, could you please specify which weight machines you've encountered issues with and the specific times you've noticed them?We understand the importance of having reliable equipment, and your input will assist us in making necessary improvements. We are committed to providing a positive experience for all our members, and we are actively working to resolve these issues. Thank you again for being a part of the YMCA of ALASKA

Maksim Chepurko 1 year ago

Fantastic experience: Not bad

Michael Acheson 1 year ago

Fantastic experience: Great staff and patrons!

Rick Feller 1 year ago

Fantastic experience: Very nice YMCA.

Dorian Traylor 1 year ago

Fantastic experience: There to ref basketball.

Angela Brite 1 year ago

Fantastic experience: Awesome place to swim, workout and let kids have fun also!!!

YMCA Alaska

We strive to provide excellent service, and it's always rewarding to know that our efforts are making a positive impact. Thank you for the kind words.

Walter Analoak 1 year ago

Fantastic experience: Just a great place all the way around swimming pools weight room gym an more.

Joshua Fox 1 year ago

Fantastic experience: A great place to work out and relax in the steam room or swim some laps in the saltwater pool. If classes are more your thing they have yoga, zumba, aerobics, etc. They're a lot cheaper than the Alaska Club and you're not trapped in a contract either

fannie 1 year ago

Positive experience: I personally wasnt too amazed with it there since my son was around 3 or 4 years old, he is now 13. My son and his friends love to go for swimming when they have the chance to go.

Loth Sayavong 1 year ago

Fantastic experience: Love it here, a variety of machines to work out in, basketball court is nice with plenty of balls available. Steam room was nice and hot. Staff was always nice and friendly,

Alexandra James 1 year ago

Positive experience: It's an OK gym Jaycob is great help in weight room. I am severely allergic to latex I reached out to management several times to ask to stop using latex balloons in the entryway, not a single call back or response email. I get anaphylaxis from them. Also the blond young lifeguards is on power trip.

YMCA Alaska

Hi Alexandra. We are happy to hear that Jaycob has been helpful to you in the weight room. I understand management hasn't gotten back to you as of yet re: the balloons. The balloons are temporary for a current fundraising campaign. We also have the Southside location that you may use if the balloons will inhibit your use of the Lake Otis gym while they are there. Thank you for your review.

Marijayne Gray 1 year ago

Positive experience: Went there to go take a shower with my kids. Had a miss communication with my account because my name kept being missed spelled (frustrating but understandin) Had an account for years under my friends. Apparently she didn't want me under her account, okay no problem ill make a new membership. But the manager wanted to come into the locker room and basically told me to get out and was very rude about it. I understand the situation but she didn't had to come at me with a rude attitude and told me to get out while I was getting dressed with my kids. Was embarrassed in front of my kids and embarrassed that I walked out crying in tears. Love and enjoy coming to this location and so does my kids. Just disappointed that i don't think I'll come back or have a membership when I get treated like that.

Kyle Todd 1 year ago

Positive experience: Good reasonably priced gym with 2 locations in Anchorage. Only the Old Seward location offers child care, both locations have pools, machines, and cardio stations. Classes offered as well as before and after school programs for kids.

E. E. 2 years ago

Fantastic experience: This is a good place to work out. The prices are very good compared to the other gyms in the area. They have a basketball court, sauna, swimming pool, and decent amount of cardio equipment and weights. The hours of operation are really convenient and the people that work there are nice. I have absolutely no complaints about this place and would recommend it to anybody who needs a local gym to work out at.

Katia K. 2 years ago

Fantastic experience: Lots of positives for customer service! Weight lifters are above the women's showers, often with little kids so it can be hard to hear at times.

Dovgiy8 2 years ago

Fantastic experience: Positive: Communication , Professionalism , Quality Great costumer service, no hidden fees and no scamming and no fraud like at AK club

Douglas K. 2 years ago

Fantastic experience: YMCA was a nice upgrade from planet fitness for my family and the pricing was very reasonable. Weight room is awesome and they have a pool. You can also go to any YMCA in the country with a membership. Only bad thing is some of the employees are little mask nazis. Also should mention they worked with me for the monthly charge which I am very grateful for. The Y rocks!

UWISH 2 years ago

Fantastic experience: Great costumer service, no hidden fees and no scamming and no fraud like at AK club

Anonymous 2 years ago

Positive experience: Online pool hours don’t match the actual hours. Please update.

Brittany Jordan 2 years ago

Fantastic experience: Great and clean location. Love the salt water pools and that they have family changing rooms.

Tracy Peters 2 years ago

Positive experience: They should add water arobics in the evening!! Open swim hours are too late for young families. Very unfortunate!

Darius Fratis 2 years ago

Negative experience: Well...I have had membership @ the YMCA through our family account, both places I feel don't want me in their facilities...pretty disappointing

YMCA Alaska

Hi Darius, I am sorry to hear that you feel this way about the AK Y. We pride ourselves on being a welcoming community for all. If there is a specific incident you would like to discuss, please reach out to the branch manager at [email protected].

Kat K. 2 years ago

Fantastic experience: Lots of positives for customer service! Weight lifters are above the women's showers, often with little kids so it can be hard to hear at times.

YMCA Alaska

Good evening Katia. Thank you for the positive review. Unfortunately, we are unable move the weight room to any other location other than on the 2nd floor of the facility. We are aware of the noise that can be made from the use of our squat platform and are constantly trying to think of ways to quiet the loud noise that is often heard in both locker rooms. As of yet, there is not a viable solution. Thank you for your membership and being a part of the Y community.

Douglas Kelly 2 years ago

Fantastic experience: YMCA was a nice upgrade from planet fitness for my family and the pricing was very reasonable. Weight room is awesome and they have a pool. You can also go to any YMCA in the country with a membership. Only bad thing is some of the employees are little mask nazis. Also should mention they worked with me for the monthly charge which I am very grateful for. The Y rocks!

brittany pernell 3 years ago

Fantastic experience: Great and clean location. Love the salt water pools and that they have family changing rooms.

CaTT In Oround (CaTT) 3 years ago

Fantastic experience: After a good ride in the winter...the steam room is what the doctor ordered.. however...it sap all my energy. .lol .so I rode the buss home..lol..

YMCA Alaska

Thank you for the review. We are glad the Steam room hit the spot for you on these cold winter days.

Jerid Krulish 3 years ago

Positive experience: This is a good YMCA, mostly well kept, good weight room and pool. The combo lockers are terrible (I just want to use a padlock!) and there are some facility damages that have gone unrepaired, but it’s still a good value

Dolgiy8 3 years ago

Fantastic experience: Great costumer service, no hidden fees and no scamming and no fraud like at AK club

Andy Parker 3 years ago

Fantastic experience: Mannnn the Y is the business, best gym for the price, has everything you need for a reasonable rate.

YMCA Alaska

We appreciate your review and glad you are loving the facilities!

McMahon Clan 3 years ago

Fantastic experience: This is a fabulous soccer program for beginners.

Tim Ivanitskiy 3 years ago

Fantastic experience: First time here, kinda weird that they asked me all my personal information except the SSN. I was surprised at how clean the place is, most pools/gyms/sports complexes I've been to are filthy and likely to collect germs. I don't have any complaints only good remarks. Update: Been going here for a while now, I love it. The place is clean, staff are awesome, and the equipment is taken care of, in working order.

Martin Henry 3 years ago

Fantastic experience: Good people working there, the pool is real nice for laps and just enjoying,,,

K M 3 years ago

Fantastic experience: Cool

Ingaragar 3 years ago

Positive experience: Friendly service. Clean. A good place to use up some pent up energy.

Stephen Davis 3 years ago

Negative experience: Refuse to allow me access to Atwood military lounge. Was hung up on. Will be posting all over social media. I have never been turned down. Disgusted with ymca

YMCA Alaska

Stephen. We don’t have an Atwood military lounge at our Lake Otis or Southside location

Karin Woofter 3 years ago

Positive experience: Taking every precaution, the YMCA on Lake Otis is clean, friendly caring staff. I appreciate a much needed workout on the machines. They could separate the very popular machines, like ellipticals, place less popular machines in between so more people can use them, rather than the ellipticals being side-by-side and thus some unusable

Eilis O'Boirne 4 years ago

Fantastic experience: Great gym for knee replacement rehab...

Kimberly Stargazer 4 years ago

Fantastic experience: 100% loved it everyone was so nice and very helpful I plan on going back very soon

Christal Nelsen 4 years ago

Fantastic experience: Our family loves the Y. Helpful staff, good gym equipment, and great childcare (the ladies who work back there are awesome). The saltwater pools are great. I have sensitive skin that can't handle the chlorine so that was a huge plus. Also, membership rates are really reasonable.

Mary Portlock 4 years ago

Fantastic experience: Nice updated facility. Pool is on the chilly side for me.

Beans& Rice 4 years ago

Fantastic experience: They really helped me when i needed it i appreciate them alot

Judy Underwood 4 years ago

Fantastic experience: I liked that there were several lanesto swim. And it was not busy.

M Rich 4 years ago

Fantastic experience: In my opinion this is the best gym in Anchorage for the value, the vast amount of equipment and services they have and provide. The fantastic customer service, you know who you are!!! It can not be understated how this facility is helping me change my life!!!

Alice McKechnie 4 years ago

Fantastic experience: It is friendly happy place. Very welcoming!

Trevor Ducharme 4 years ago

Fantastic experience: Make sure you.follow covid * policy But thee YMCA is A great workout place For thee older folks Low income disability And offer great payment rate What A great place to do P.t upstairs At thee Lake Otis location

April Hodges 4 years ago

Positive experience: Clean, great customer service and good variety of workout equipment.

ahl ma ahs 4 years ago

Positive experience: Its tii bad they dont prorate membership. Thank u tho

Chelsea Diggs 5 years ago

Fantastic experience: I mainly use the Lake Otis location, and I absolutely LOVE their gym. I love all the things they offer at such a reasonable price. My children come with me often and I am able to work out while they are in the rock gym or in the daycare section, I trust my children with the staff there 100%! All so friendly and show true passion for my needs anytime I need assistance. The winter hours are awesome for my children for open swim, we are able to swim before or after dinner for as long as we want verse typical 1 hour- 2 hour open swim time increments at other places. I can't say enough about the YMCA. You can clearly notice the changes they make and take their customers feedback seriously. I always recommend them to my friends whenever they ask about referrals to a local gym!

Avralia Campbell 5 years ago

Fantastic experience: I've been here 4 times with my mom and sister so it is awesome

Lady Snow 5 years ago

Fantastic experience: Great place to work out. It has exercise equipment, A swimming pool, sauna, free classes with a membership. There is lock already on the lockers. Free tea and coffee and super friendly staff. There is also a low income application if you need that. It's the best gym in Anchorage! Maybe even the best in Alaska!

Venice Simpson 5 years ago

Fantastic experience: Love the YMCA. They have great instructors and a wide variety of classes to choose from. Prices are reasonable and they offer child care at the Lake Otis branch. They have classes for Adults AND children. Can’t love this place enough.

cal Humphrey 5 years ago

Fantastic experience: Wonderful staff and a very community centered atmosphere. The equipment is great and recently updated and renovated.

Brenda Gwash 5 years ago

Positive experience: Get staff

Dan Main 5 years ago

Negative experience: I really do not like the loud radio, complete with commercials, in the public wieght room. And the large exercise class makes it hard to get to equipment

Maria Stoyanovska 5 years ago

Negative experience: Only one star for Soutside Dimond YMCA. Very rude management staff. No one follows the rules: there are people who go in the pool without taking a shower, or swim with clothes on. And also in the hot tub, people go in it naked. Speaking of the hot tub, it hasn't been fixed for three whole weeks! This place is very filthy, unclean, and really unhygienic! We found a used pad in the women's locker room on the floor, and the whole floor in the steam room was covered in hair! In addition, there was a woman sitting down on the floor in the locker room, who was dying her hair. Maybe the laundry drier was also broken, because the towels they gave us were wet and soggy and a had brown patches! Everyone does wat they want, and again they don't follow any rules at all! I am very disappointed about this place!

Blue Berry 5 years ago

Negative experience: Update - I had only good things to say until my daughter starts getting sick, after being in childcare for just an hour, my kid sneezed 18 times in 20 minutes after I picked her up and had a runny nose. They are exposing her to something and I can't get management to respond to my inquiries. Before drop off, my daughter had no runny nose or sneezing for 4 days at least. We have a dog and walk around with the pollen, etc. That's what they tried to tell me when I brought it to their attention. At any rate, the excessive sneezing and nose running would not start if she picked up something after only an hour of exposure. 06/03/2019 This gym is awesome because you get so much out of your membership. Great showers, lockers, always working athletic equipment with free weights and machines, a good sized pool too. There are some free classes if you want and community potlucks sometimes. The childcare is great for parents. The ladies always take good care of kiddos.

Jesse Oja 6 years ago

Fantastic experience: nice court. nice staff

Azalia Isenhart 6 years ago

Fantastic experience: I go to the Y for my aurthritis class the instructor is very nice. The exercises are great n specifically geared for those suffering from arthritis. The people there are nice.

Joe Seale 6 years ago

Fantastic experience: This Y has a salt water pool, and it is well managed. Steam room is now open, and the varied exercise equipment is well maintained. Roomy locker room has plenty of showers, and is also clean. Free towels for the asking. What’s not to like?

M Fry 6 years ago

Positive experience: Decent gym and roomy workout area.

J 6 years ago

Negative experience: Second star is for the building & pool only! I went to join the YMCA, however, experienced Unwelcoming staff, lacking basic knowledge about the YMCA membership, wasn’t even offered a tour.

Sean Ryan 6 years ago

Positive experience: The YMCA recently upgraded and remodels a lot of the building. Enjoy bringing the kids to B Ball. They also have Gym equipment and pool.

Talisman Lleshi 6 years ago

Positive experience: I was a member of the Lake Oatis Y and loved it, but it was not close to my house. So, when I saw the diamond Y opened I was thrilled, until I went. It is the stereotype of a Y. Unclean, with dingy carpet everywhere. They charge 15 for a day pass and if you decide you want to become a member after the day they do not apply the 15 to the month. The staff were not as awesome as the Y across town. Kids were running wild and jumping and diving into the small pool, wild, out of control. And I love kids! I was there with my 2.5 year old and thought the life guard would have attempted to encourage pool etiquette. I did like that the pools were Much warmer than the other Y’s. And my two year old of course loved it and didn’t notice any of the things that annoyed me. I think with more staff training and a few upgrades this place has a lot of potential. They need to work out the silly pricing details, like the one I named above. And they do punch cards, but they use a 1/2 punch for toddlers, even though a toddler is free with a day pass or membershipjust thoughts. Not the worst, but not the best.

Kevin Mader 7 years ago

Fantastic experience: Great place, clean, good equipment, nice staff. You'll enjoy your experience with the family.

UpTown Skholar 7 years ago

Positive experience: It needs an user all update

Sudeys Mohamed 7 years ago

Negative experience: Desk workers are rude and are always disgusted at everyone

Chaitanya Borade 7 years ago

Negative experience: Bad customer service and rude front desk workers. Half the things at the gym are broken most the time. When the gym was closed for over 2 weeks due to flooding no refunds were made.

YMCA Alaska

Sorry to hear about your bad customer experience. That is not our norm and I will follow up with the person who you worked with. We do have things that break from time to time, currently a few pieces of cardio equipment and the steam room. When we do have a piece of equipment go down we work to get it back on line as fast as possible. The flood shut down in December 2016 was a catastrophic event. The focus was to mitigate the damage and reopen for service as soon as possible. Membership dues during that shut down helped reopen the Y in 20 days. In lieu of refunds, the Board froze membership rates for the calendar year 2017.

Marques Thomas 7 years ago

Negative experience: Used the YMCA for after school care and summer program and would not EVER do again. Staff was on their phones or talking with each other instead of watching the kids. A few of the kids should have been kicked out for fighting or cussing, and don't call DAVE or KARI to resolve the incidence cause they would not call back. A few times I had o go up there and the two knew nothing. For the price I paid I was sadly disappointed in the companies lack of care, guidance and support for the youth. One star is being generous.

Weird Life Solutions 8 years ago

Positive experience: All I can say is Wow! This isn't my normal gym but its super close to my house and I dropped in for a quick visit/workout today for the first time since early last year. Last time I was hear everything was fairly worn out and ran down, the whole place was just kinda dingy. Since then it has been given one serious overhaul! When I went in today the whole place was laid out different. The old worn out gym equipment has been fixed or replaced with all new top line stuff. The view of the mountain from huge glass Windows while working out on the second floor is second to none! Words fall short of the differences between this place last year and its current state!

Slade Wirth 10 years ago

Positive experience: This facility rocks! Staff is friendly, locker rooms well maintained an very user friendly for people with hectic schedules. Added bonus it on the #2 bus route. Yay!!!

Leave your opinion about YMCA Alaska:

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YMCA Alaska appears in the following listings:

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