Total Woman Studio City

Fantastic experience: Lost a lot of weight- really enjoyed spa & personal training withJudyAnn I wish they would reopen

Positive experience: I mostly use the spa services and things were great my first 6-8 months — treated like a queen and always felt rested and restored, beautiful, quiet waiting room and always smiles and whispering and quietude— and then in early spring 2018 they changed corporate owners and spa booking systems or something and the customer service has been horrible in the spa area. Really horrible. It’s always noisy now when I walk in, the manager doesn’t know how to use her own Booking system, and many of the new ladies at the service desk in the spa have no idea how to interact with customers or talk with them respectfully— very condescending. When I asked to speak with a manger back in June one girl was so rude and then the manager didn’t really address my concern at all and walked away. The specialists are clearly bummed and the mood has been terrible. I actually felt worse the last few times I was there with all of the raised aggravated voices and other customers complaining and I could even hear the noise and complaints through the spa service room doors. I left for a trip for the summer and recently called to book an appointment now that I’m back and they actually answered the phone and said “we’re closing in a few minutes maybe you could call to schedule another time.” ??? Well— if you’re not closed yet.... shouldn’t you book my appointment? I called again today about 10 to six (the spa closes at 7) and the phone rang and rang and rang— I got recycled back to the main desk and she said she’d reconnect me to Spa and then got back on and said “they asked if you could call after 9a tomorrow.” — I don’t get that. I am definitely canceling my membership and this totally bums me out because I loved having an all women’s gym with a dry sauna and spa services right there, but it’s too much per month to be treated like no one cares. The masseuses and estheticians there are great— and the former spa manager was absolutely professional and amazing. (I don’t think the employees should call me sweetie and sweetheart and darling when I’m making an appointment. Ugh.) So sad about this shift in customer service at the spa! UPDATE: Finally canceling membership. The new manager is SO SWEET. I’m going to use my last month and see if things have improved and will report back!

Positive experience: I am an original founding member of this gym. I signed up through a grand opening promotion before it was even finished being built, and now over 8+ years later I am still a member. Yes management has changed hands a few times and I’ve seen varying changes for good and bad over the years, but I still enjoy the intimate space and convenience of on-site spa services. I also love that it’s women only and I feel at home and comfortable working out here. I’ve never really had any billing problems and I even froze my membership for 4 months while I was traveling a few years back with no issue. I’ve never needed to have any interaction with management, and the staff in general have always been polite and friendly in my experience. I keep to myself and am not a complainer so even when certain machines have been down or classes cancelled (infrequent in my experience), I’ve just chalked it up to the nature of running a business and moved on with my life. Overall I enjoy having my membership here very much, which far outweighs any of the few hiccups that I’ve ever encountered. I’ve been a member at LA Fitness and 24 in the past, and this is the only place where I’ve actually enjoyed going to.

Fantastic experience: Changed my review to 5 stars. The location manager actually called me and helped me out! I have tried contacting this location today over 10 times. Calling and nobody answers

Fantastic experience: Good service! Good equipment! It's also located at the busiest intersections.

Positive experience: Always clean

Fantastic experience: 5 stars to that place. I had struggle to find the gym where I feel happy to work out: clean, nice attitude and all necessary equipment to work. I have all that it TW.

Positive experience: Been a member here for about 2 years. I joined because I liked how they had a kids club and it was an all women gym. All the girls in the kids club have been amazing. My almost 4yr old has been going to kids club since she was a baby. One of the girls even became our date night nanny. The facilities are clean and depending on time of day you go, the gym can be less crowded (like any gym) Everyone is always nice and welcoming. Ive never had issues with this gym before. Not sure why all the low rated stars. Ive put my acct on freeze before(no issues!) Anytime there are annual fees or increase in any rates, etc Ive always been informed via email. Ive been member of multiple chain gyms before, as a Woman/Mom this has been my favorite in LA thus far.

Fantastic experience: I love that this is an all women’s gym and spa. A great place to workout and pamper myself.

Positive experience: Great gym lots of different classes

Fantastic experience: Tannaz, at Studio City Total Woman, is awesome! She motivates each client to do their own personal best. She's so professional, knowledgeable and always meets everyone with a smile that makes us glad we showed up! Highly recommend!

Fantastic experience: Been going here for a couple weeks and it's been great so far! Never super busy and I'm always able to use the machine and equipment that I want. The place is clean, there is constantly workers cleaning the place plus everyone seems to help out and clean their machine after use. The girls at the front are all very friendly so I don't know what these other reviews are about. The staff is always smiling and the trainers look very happy and friendly. All in all I'm glad I switched to this gym. I think all the reviews below me are just bitter people.

Positive experience: Just got surprised with a maintenance fee that was never discussed at the time of signing the contract!!!! I got, "I'm sorry but it's in the contract!". Really?!? They shove you pages to sign on the spot. I specifically asked if they were other fee and it was going to be just the monthly fee. Feeling lied to!

Fantastic experience: I was blown away by the bright, clean space with great equipment and first-rate classes. And they have a large, clean changing room with showers and a sauna. Love it!

Fantastic experience: I enjoy working out at this gym. I enjoy the classes, the schedule works for me and there have the perfect amenities such as towel service, large lockers, spacious showers, a steam room and sauna. They also provide massages and facials and other beauty treatments. The total environment is rather relaxing. The gym is small yet the space is maximized and does provide space for consistent energy flow and clear walking space. The trainers are awesome. They know their stuff and most of their bodies prove this. But do not think the other trainers are not working towards their body goals because they are and they know their stuff. The staff is friendly, mostly. Of course, you have those that speak a dry and unwilling hello and do not share a goodby have a nice day but that’s people in general. The members a slightly diverse in ethnicity and diverse widely in age. Same thing some are friendly and others are arrogant and privileged. Just people being people. I have tried other gyms such as L.A. Fitness, Spectrum, and 24 Hour Fitness. Total Woman is my favorite next to Spectrum. I keep going back. Like I said in the beginning the classes are excellent for me. The instructors are really good and location is perfect. Enjoy!