Prestige Fitness Lakewood

Negative experience: Equipment constantly closed for repair and their landlord threw them out! Last day of business is Tuesday 1/31/2023. Impotent….

Fantastic experience: Friendly staff. Comfortable environment. All the equipment you need.

Fantastic experience: Everything one looks for in a good gym. The staff is friendly and very professional. The price is VERY reasonable and they also sell weight and health products.

Positive experience: Great equipment...

Fantastic experience: I always look forward to going to this gym! It’s smaller, less crowded, and has more than everything I need for a variety in workouts. It’s clean and fellow gym-goers do a decent job of wiping down equipment after use. The staff are super friendly and I’ve learned so much from my trainer, so far. It’s a great local spot if you’re in the area, especially for the price.

Fantastic experience: The best part about this gym is that it’s never busy. You can always find a lane here.

Fantastic experience: I like this gym :) the staff really cares about you and the equipment has almost everything you’d need.

Fantastic experience: Great gym, fine staff, plenty of equipment with top-notch personal trainers. I've been visiting this gym 5-6 days a week since February 2019, minus time-out for the nearly 3-month COVID shutdown in 2020. Highly recommended facility.

Fantastic experience: Great gym with great equipment. Lots of room and doesn't feel packed at all.

Negative experience: If you credit card expires, they will try to run it 4 times in a day, with a $20 surcharge each time it fails.

Fantastic experience: Probably the best Prestige Fitness I've ever been to. Free weights up to 80lb or more, plenty of cardio machines, big stretching area, nice mini lockers.

Positive experience: It's okay. I'd say the worst part of this gym is the people- between the staff and the members, the staff are kind of rude and I've heard them say disgusting things about women, while I was standing 10 feet away. There were some creepy members that wouldn't leave me alone or give me personal space, I know that's not really the gyms fault but its just an odd and uncomfortable gym culture. Otherwise, you have the typical gym equipment that is in pretty good condition.

Negative experience: Never in my 53 years have I been treated so poorly. We needed some assistance to find an item lost in their facility. We were literally thrown out! The young, lighter skinned gentleman working Saturday afternoon, 7/9/22, was so rude and arrogant, I was simply stunned. I've owned a couple of businesses myself and would NEVER treat ANY human being the way he treated us. COMPLETELY inexcusable! I will NEVER give a dime of my money to that business again. And you can definitely count on me letting anyone who will listen hear my story about the horrible customer service I received there. The owner of the establishment must not be concerned with how his customers are treated if that type of service is tolerated, or perhaps, encouraged? It would certainly seem so from my perspective. Extremely disappointed!

Positive experience: Great gym but they need to fix some of the machines and cables that have been out of order for months

Fantastic experience: Workers are so friendly, music was very snazzy I enjoyed it here

Fantastic experience: I've been going to this gym 5 days a week since November of 2021. Love the staff here. Super friendly and helpful. Some folks to shout out in particular are Ronnie, Gaspar, Mariam, Kimberly, and Shamus. They all know me on a first name basis, and feels like I'm chatting with friends when I come in. I love going to a gym that feels like a community. They all deserve raises! Additionally, I have done a free PT session, have spoken with some of them about how they feel about being personal trainers, and observe them everyday in sessions, and they all genuinely care about helping people through proper fitness training and making a difference in their life's. Another bonus is that currently, this place is never very crowded. I have seldom had to wait for a machine, a set of dumbbells or a squat rack (seriously... I have maybe had to wait to use something twice in the last 8 months). I can always easily get super sets in without inconveniencing other gym-goers. Even around peak times when it is busier, it's nothing compared to a Planet Fitness or Vasa. Worth every penny more it cost's a month IMO. Gym also always feels organized and clean. I just dig it, and the folks that work there. So sign the heck up!

Negative experience: Good gym and all, but they make the cancellation process difficult. I had called in a couple times to cancel even spoke to the manager to cancel because apparently I had to speak with him to cancel. He wasn’t always in when I called which made it more frustrating mind y’all this was a couple months back. Payed my buyout fee and it never got it cancelled apparently, so they were still charging me. Luckily the person I spoke to today tried refunding me a bit of the funds but still it’s ridiculous like to be back at this issue months after. Shout out to the worker that was actually helpful today.

Negative experience: Extremely dirty and non friendly. Sketchy area and parking lot. Do yourself a favor and go anywhere else!!!

Fantastic experience: Been going for a year now its a clean place and rarely have to wait for anything.the staff is friendly and helpful Robert Reed

Negative experience: Used to love this gym, didn't turn off my membership during COVID to support them in a time of need and encouraged people to go there before and after COVID. Thought I deactivated my account when I moved and just got a collections call for $37...pretty crazy considering I wasn't even living in the area when they're saying I wasn't there. Don't forget who supported your business when you had no income. Will not be going back or advising anyone else too.

Negative experience: Old machines that barely work and HORRIBLE management,

Negative experience: This place is straight garbage. Not only is that sentence a representation of the cleanliness of their facility but also of their staff’s customer service. 0/10 for recommendation on a gym membership

Negative experience: SCAM! I used this gym a couple months back in 2020 when my regular gym was still closed. I closed out my account when my gym reopened and haven't been back since. Yesterday (March of 2022), I got a letter from a debt collections office saying I owe Prestige $128 and that this debt has been reported to credit reporting agencies. I have no idea what this is for, and the gentleman at Prestige that helped me said he sees nothing in the system. I also had not been contacted about an outstanding balance. Just trying to take your money and ruin your credit, so disappointing.

Fantastic experience: Love this gym and all the trainers and staff! There is always plenty of room. The group classes are great. Love the new Total Body Conditioning on Tuesdays at 5:30 with Nelly. Nice to pop in after work and get a full body workout and that heart rate jumping in just 45 minutes.

Fantastic experience: I was looking for a fitness center that offered personal training to help me with serious health issues and improve my range of motion in my shoulders, lower back, hips and more! I have been a member for 3 years and have met my health and fitness goals and continue to achieve annual goals at rates (membership and personal trainers) that are very affordable! The equipment is always clean and in working order too! They have numerous training classes at all fitness levels and professional personal trainers that can help you meet your specific fitness and health needs. The facility is huge so you never have to wait to use the equipment. I highly recommend Prestige Fitness to everyone who is looking for an excellent fitness center that is designed to meet the needs of it's clients!

Fantastic experience: Love this gym and all the trainers and staff! There is always plenty of room. The group classes are great. Love the new Total Body Conditioning on Tuesdays at 5:30 with Nelly. Nice to pop in after work and get a full body workout and that heart rate jumping in just 45 minutes.

Fantastic experience: Prestige Fitness in Lakewood is awesome! A variety of quality equipment, tons of options, not crowded with people, and a very friendly staff! The personal trainers are also super helpful!

Fantastic experience: This gym is clean, never gets too crowded, and the staff is very friendly. Would recommend .

Fantastic experience: I live this gym. I love everything about it. Plenty of room and equipment. Members and staff are nice. Place is clean. I came from Vasa and this has a way more welcoming and relaxed energy. Plus they really are a month to month gym unless you want a contract.

Fantastic experience: This gym is cool the guy at the front ely is the Best Buy memberships from him

Fantastic experience: It has been my home gym since I moved to Colorado in the summer 9f 2017. It is the equipment, the classes, the trainers...all the staff is amazing and have answers to any question you may have! VEverybody is very professional !

Fantastic experience: One of the cleaner gyms around. Never too crowded and the machines are good! Nice space to workout

Fantastic experience: I love this gym. I just recently signed up for a membership with Zach and he was very helpful and knowledgeable and welcoming which was nice because I wasn't very comfortable in that environment. I signed up with a trainer (Ronnie) and he's been a ball of energy and a breath of fresh air. We sat down and figured out a program and plan of attack, he's fixed my form, and made me feel confident when I come in and workout alone! 10/10 recommend Ronnie to anyone! Oh and to top it off, the gym was spotless and smelled clean plus everyone wore their mask and the staff did checks regularly !!

Fantastic experience: The staff has been very friendly and helpful, and the variety of machines is fantastic! I've also worked with Noelle Burks as a personal trainer for the past several months, and I would highly recommend her for anyone who wants to get the most out of their workouts. She has shown me the proper form for most of the machines and helped me strengthen my core and improve my balance.

Fantastic experience: Clean, spacious, plenty of options to choose from, and equipment is in great condition. Awesome gym.

Fantastic experience: I like that this is a small gym, making it very easy to recognize other members and make friends. The staff are friendly and professional and their trainers are some of the best ive worked with at any gym. I would highly recommend this gym to anyone interested in getting fit.

Fantastic experience: I have been a member for over a year and have been very impressed how the Club responded to the pandemic. Zach, the manager, is VERY helpful and professional. He has addressed my concerns with members who did not wear their masks properly during the "heat" of the pandemic. The club is extremely clean and the equipment is great. Sonny, the weekend employee, is extremely hardworking and more often than not I see him sweeping the floors, etc. when he isn't busy at the front desk. Impressive Club, especially for the membership price.

Fantastic experience: Zach, the GM, did a great job winning my business this week and setting me up with a membership. Sign up was quick and easy and so far I’m enjoying the gym and equipment!

Fantastic experience: Very clean & exercise machines are up to date. Love taking classes with Nelly. She is fantastic instructor..Need more classes though..

Fantastic experience: Feels like home

Fantastic experience: Great zumba classes with Nelly Salazar! Need more Zumba classes!

Fantastic experience: Great workout. I was constantly moving so the exercise did not get monotonous.

Positive experience: I come to Prestige Fitness, Lakewood for the wonderful classes they offer! I enjoy Zumba, Silver Sneakers and today, Total Body Conditioning. All three classes are offered by, Nelly G.. She is a terrific instructor with a professional and personable attitude which is evident by the amount of people who consistantly fill her classes! I always leave feeling like I received a total body workout! I would recomend these classes to anyone looking to get a great workout and have some fun to boot!!

Fantastic experience: I like that this is a small gym, making it very easy to recognize other members and make friends. The staff are friendly and professional and their trainers are some of the best ive worked with at any gym. I would highly recommend this gym to anyone interested in getting fit.

Negative experience: I love this place but the staff is absolutely horrible at enforcing masks. I'm watching a dude with no mask whatsoever doing his back right now. I'd actually LOVE to talk with the owner group.

Positive experience: I like Prestige. It's a smaller gym but I like that it isn't crowded I can go in and use free weights and get my workout in. I like that it isn't packed and I don't have go wait for equipment. I wish some of the rowing/bikes were updated but so far happy with the place! Staff is nice too!

Negative experience: This gym is okay - the staff is nice, it's generally clean, the equipment is mostly functional and they do have pieces marked as "do not use" for COVID distancing. Too bad they aren't on top of mask mandate adherence! There's the technicality Karen's wearing mesh masks (if she actually had medical issues, doctors wouldn't clear her to work out in a public space - miss me with that excuse) and a huge number of adult men whose masks don't cover their noses **for the entirety of their workout.**

Negative experience: Went to Prestige Fitness in Lakewood to cancel my account and was referred to PeakServe.com. I paid for Prestige Fitness all year, while the gym was closed, and realized that they charged me an annual fee for a service I was not using. Based on the information on PeakServe.com, I do not have a contract with them. However, when I called PeaKServe, the woman on the phone let me know that I would have to pay the annual fee and the monthly fee as I had to provide a 30 day notice of my desire to cancel. I did not go after COVID to cancel, which is certainly on me. However, I have already paid more than necessary for a service I have not used and could not use for part of the year, and forcing me to provide 30 day notice prior to allowing me to cancel and forcing me to pay for an annual fee is not acceptable. If I am on a contract, I would expect that the PeakServe website would have shown this information. Since I am not on a contract, I would expect that the annual fee would be refunded because I did not use the membership once in the past year nor do I plan to use it ever again. The customer service is abhorrent. The fact that I was not on a contract per their website but cannot cancel and be refunded for an annual fee because I have to provide WRITTEN 30 day notice is asinine. AVOID Prestige Fitness, other reviews have the SAME complaints.

Positive experience: Recently joined again, was working at a gym. Came back because theres of space, staff are great (Sonny on the weekends and Shasha weekday nights), and nice equipment. Would be 5 stars however machines need maintenance. Please get to them ASAP.

Negative experience: Edit : the new manager called me and personally apologized. He refunded me right away. It really meant a lot to do the right thing. It seems that they are going the right direction with the new management. STAY AWAY! This gym is one of the worst gyms in all of CO. I went in to cancel my membership in October. I was given the excuse by the person at the desk about how they weren't authorized to cancel it. They said come back on the weekdays. I went in twice on different days on the weekdays. Same excuse. Management was never there. I got tired of their same excuse they use to steal money form people. They finally cancelled it. I have my email showing it was cancelled. I've been charged twice since October. I've tried to call but their voicemail is full. Probably on purpose as this gym has multiple ways of scheming people out of their money. Whatever you do, DO NOT GO HERE.

Positive experience: New management solved our issue

Fantastic experience: Nice place to exercise, social distancing easily accomplished here. They provide spray and towels for you to clean the equipment when you use it. Also honors silver sneakers program.

Fantastic experience: Nice clean place to train, without being bothered

Fantastic experience: Great place to workout!

Fantastic experience: Great gym been going here for years. Even with covid and all the mandates I've been able to workout in a safe environment along with other members that follow cleaning protocol and never once have I had an issue.Dont worry about social distancing the gym has plenty of room and equipment for everyone to workout. Look forward to when all these mandates are done and we all can get back to a normal workout. Also in the near future the gym will be upgrading its equipment so I look forward to new workouts.

Fantastic experience: Prestige is one if not the best gym around Lakewood, been going there for years. Highly recommended.

Fantastic experience: Its a great gym at a really good price

Fantastic experience: This gym is impeccable, the staff is friendly, The gym is very sanitary, I was formally a member at Vasa but cancelled because they were always packed and you had to make a reservation because of Covid. That is not the case for this gym i have never had to wait to get in and there is no time limit to my workout. My only wish for this gym is that they add a basketball court and they will be out of this WORLD!!!

Fantastic experience: I come here 5x a week on average and everyone is super friendly. I joined this gym because its affordable and they offered childcare unlike other affordable gyms. *cough-planet fitness-cough* The childcare staff is amazing and LOVES my son and they take great care of him. He's always so excited to go to "Play Care", as we call it. I think some of equipment could use some love as far as maintenance goes, but the experience of the great staff, good selection of machines & weights, and the atmosphere (including other gym members) completely outweighs any cons the facility may have.

Negative experience: Have heard of multiple people (including myself) being charged for “annual fees” when it wasn’t in the contract, when the representative said other terms, and when the membership was cancelled before dues. They refuse to refund and say they “technically have no way to refund you”. Avoid this place.

Negative experience: Was with them for 10 years. Went through the toughest process to close out my membership.

Negative experience: Leaving a review was a last resort, but here I am. I had an extremely unprofessional and petty interaction with an employee of this gym and I can’t seem to get anyone in upper management to hear me out. I tried to call and I was literally left on the counter for 15 minutes after they realized I wanted a corporate phone number or something. They clearly were unwilling to give me any information. I ended up calling Arvada (SO NICE AND HELPFUL) and that gentleman gave me an email to reach upper management. Days have gone by without any form of response. I’m going to give it a week but I’m very disappointed with the customer service of this gym. I’m hoping to hear back soon but if I don’t I’m going to leave another review with the details of my interaction. If they won’t care, their future/current customers will.

Negative experience: My wife cancelled our memberships on June 15, 2020. Both of our accounts were charged again today on July 15, 2020. My wife went in and spoke with Jorge the manager and was given every excuse for not refunding our money for the month of July, said we should have canceled THE DAY BEFORE on June 14th instead of June 15th and that's why we couldn't get our money back. She asked if she could be credited for the months that they were closed in April and May and again was told NO. We have been LOYAL members since 1997 and my wife was treated with no respect! She was given a number to the Prestige in Littleton in order to speak with Brad who we assume was the GM, she ended up speaking with another manager and was PROMPTLY REFUNDED FOR THE MONTH OF JULY! She was told that she should have been REFUNDED inhouse at the Lakewood location and JORGE had REFUSED!! NEVER WILL WE RETURN TO THIS LAKEWOOD PRESTIGE FITNESS LOCATION!!

Negative experience: I've had my membership over 2 years, never had a problem until this whole pandemic started.I understand that things have changed but I don't understand why closing early has to be one of the changes.I was charged for the 3 months they closed so I know they didn't loose alot of money

Negative experience: Charged me the 3 months everything was closed for the pandemic.

Negative experience: Place was pretty cool for the price before the pandemic, but after the reopening there was unprecedented aggression from the gym owner when asking simple questions or for sanitation to be upkept. When trying to cancel my account, there was A LOT of miscommunication between what was said in the emails and online vs what was said from managers in terms of cancelling my contract. I cannot recommend this gym to anyone, especially when there are cleaner, friendlier gyms for the same price in the area.

Negative experience: Started going to the gym in February and really enjoyed my time there in the beginning. My brothers were able to give me enough confidence to start going to the gym frequently and work out with them. The staff was awesome and the atmosphere was very relaxed. After Covid the whole staff changed. The new guy who runs the gym is very nice and respectable, but the issue is with the district manager. She was working out on the floor the second day they reopened and was abusive to both the members and staff. She would suddenly approach members (withought a face mask) and yell at people for no reason (most people didnt think she was part of the staff either). She asked my brother's and I if we were related and lived with eachother and then threatened to look up our accounts to see if we were lying. She than told us we essentially could not work out with eachother even though we were rotating and staying 6 feet apart (I watched her do this to a lot of members around the gym). When approached with questions about where equipment was or comments about sanitation she was very disrespectful and unhelpful telling guest to ask the other staff members and not her. It is a shame that the gym ended up under such a repulsive district manager. I hope in the future she is replaced for both the staff and members sake. But while she is still attending the gym and continuing to disrespect members and staff I can not recommend this place. TL;DR: District manager is rude and abusive to both the staff and members at this gym. While she is still employed at this company and attends the gym to work out I can not recommend going there.

Negative experience: Water Fountain has been down for several weeks. Also the gym trash is always filled in restroom. Wipes for sanitation have been empty. With the spread of viruses this year, you would think this would be top priority. Gym equipment will also be down for weeks at a time.

Negative experience: Just pay your monthly dues and leave. Everything else is a trap.

Fantastic experience: I come here 5x a week on average and everyone is super friendly. I joined this gym because its affordable and they offered childcare unlike other affordable gyms. *cough-planet fitness-cough* The childcare staff is amazing and LOVES my son and they take great care of him. He's always so excited to go to "Play Care", as we call it. I think some of equipment could use some love as far as maintenance goes, but the experience of the great staff, good selection of machines & weights, and the atmosphere (including other gym members) completely outweighs any cons the facility may have.

Negative experience: LACK OF MAINTENANCE! I enjoy the gym and the staff is nice. There have been several machines that have been broken for over a month. There's also been lights that haven't been changed. I would give 5 stars if maintenance could keep up with the equipment.

Negative experience: Poor customer service, any more that 2020 started they care more about you picking your gym bag away then you trying to get a workout in, this gym is turning into a joke.

Negative experience: Was using a piece of equipment when another member confronted me, grabbed my hands, and said "I'm using it" in a threatening manner. Management did nothing about it. This place is full of hip gangster wannabees....including management.

Fantastic experience: I do not know what the fuss is all about in the negative reviews. You get what you pay for. It is the cheapest gym out there, every gym has all sorts of fees, you just have to make sure to do your research and ask before you sign up. I can tell you this, if you need gym solely for working out and having equipment available - this is a place to go! It's never busy, it is quiet and everyone is friendly. If you do not mind not having fancy amenities that you end up not using half of the time anyways - this is a place to go. It does the job for me!

Fantastic experience: My mom and I have been seeing Kelsi for our personal training sessions and we love her! She is very knowledgeable and makes working out fun. I have gotten in really good shape because of her. I highly recommend her as a personal trainer!

Fantastic experience: Clean and great staff

Fantastic experience: Been coming here for years, will continue to come here for years.

Negative experience: Loved the gym and majority of the trainers. Very poor customer service management in this specific gym. Simple questions about charges and extra fees on my account and I get hung up on. Was never told about a yearly fee besides the first initial payment two months after sign-up. I was told it was a "one time fee". Nope.

Negative experience: Horrible everything, don't waste your time or money, find something better

Negative experience: Member for 2 years. Cancel 11/1/18. Received collection letter for 138 bucks. They tell me I owe November, December, and annual fee. Poor business to deal with. Save yourself a hassle, go elsewhere.

Positive experience: A really good gym for the price. I used to go here for about two years before I moved to the other side of town. The only reason I canceled my membership to prestige is because I can only work out in the middle of the night now due to my work schedule. The equipment is really good and almost all of it is not consistently broken like other gyms. There is a great selection to choose from depending on what workout you want to do. There's a large cardio section, free weight section, machines and free body workout area. It would be nice if they had a sauna at this location again like they did when they first bought it from Better Bodies Fitness.

Negative experience: worst costumer service ever they don't even care to loose or even try to keep the little people they have they over charging on childcare yet the gym don't even have any special services like a sauna jacuzii etc and when you try to downgrade your plan they charge you first and last month all over again when it should be evened out but ok never going to that small crapy gym again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Negative experience: I've had a membership here for about 3 years, and I've only stuck it out cause the location is convenient. The equipment/gym itself is fine, but the staff is terrible. If you plan on trying to get a billing statement for work reimbursement, don't waist your time here. It seems like every year it is like pulling teeth. Every employee you talk to says they will send it to you, and if you try to get it from then while your there, "We can't get our printer to work." This year has been the worst, I've been told by three staff members that "Oh, ya I'll make sure the billing statement gets e-mailed to you." Completely unprofessional, Pro Tip if any management from the Gym reads this, people care about money and getting it reimbursed from our employers...........what a surprise right?

Fantastic experience: Alex at the Lakewood location haf very helpful advice. Great customer service!

Fantastic experience: Tempted to give a 4, but this place deserves a 5 simply based on the improvements I have seen at this gym. I love working out at Prestige Fitness because there are tons of machines, hardly ever have to wait for a machine, and even though it doesn't have a sauna or pool, I don't need any of that personally. Only down side is the music is really loud, sometimes I hear their music through my headphones...

Fantastic experience: Love it. All the basics without complications.

Fantastic experience: Love this gym. Has everything you could need and it's big ceiling open layout

Fantastic experience: Very friendly staff, clean and locally owned. Way better then the corporate fitness places ( Vasa)

Fantastic experience: Love the gym. Better equipment than 24, cheaper than 24. The only thing you lose is a pool, sauna, and hot tub. Let’s face it, they’re expensive to maintain. Staff is professional too. I don’t know what these other yahoos are talkin about.

Negative experience: Good luck canceling your membership. They’ll keep charging you. If I could give 0 stars I would - very unprofessional

Positive experience: Spacious clean gym.

Positive experience: Affordable gym that meets my needs. Nice, new machines, plenty of free weights, and clean. No issues with any aspect of the gym. No pool or sauna, but I don't need them for my purposes. No issues with staff as others have mentioned. This is a great, reasonably-priced gym.

Negative experience: This place is a pure scam. I signed up and AGREED to ONE month of personal training sessions but these con artists signed me up for THREE. I was furious. So they expect me to pay for two more months that I never even took. Pure scam all around. Don't trust these con artists.

Negative experience: So i signed up and they tell you that they offer a free fitness evaluation with a trainer. I set this up and was canceled on twice. The first time because something came up and the second because I was miss scheduled. Fine I will cancel and go to another gym. I called and canceled because I has already paid for first and last month so I will call the last month a loss. Well I was just charged again. When I called I was told that I canceled 13 days before billing instead of 15 days so the charge is accurate. I was told not only by the guy that signed me up but also the guy I canceled with that I would not be charged because I had already paid for 2 months ahead. when I signed up. After going through all of this I read some of the reviews on here. I should have done that first because this situation seems to be trending at this gym.

Negative experience: This gym is probably the worst I've ever been to. The gym itself is all redone and not bad at all! The problem is with the management and trainers. Little people, small minds. If you actually know what you're doing and can walk the walk, they will target you and make you feel it, trying to get you not to come back. I hope someone in upper management realizes this and that this is why membership numbers are so low!!!

Positive experience: I worked out here through a private trainer named Ila. Her background in the military and her training in the fitness field is amazing, When I was working out with her I felt so accomplished and felt I was in the right hands like Allstate. The gym is fairly large and has decent equipment. The pricing was fair as well. The only thing I wish it had is more gym classes and a sauna/pool area.

Negative experience: -1 STAR if they had it.....I CAN NOT stress how bad management is here!! I do not like writing bad reviews but i about had it already! I have not attended this Gym in over 5 months and i am still being charged! I call and they say they will reimburse me which its understandable but not for the 5TH TIME!! I am told a manager will call me back.... still waiting!! DO NOT waste your time here there are plenty of gyms around the area with better pricing than here. Lets see if i get a call back after this post.

Negative experience: Cancelled my membership 4 months ago in person, received an email today saying I still have the membership? Now they want me to prove the cancellation without any documents given to me from that cancellation

Negative experience: Gym is great. Staff is less than pleasant. Canceled my membership in October, still getting charged. Been in the store 3 times to get my money back and they go let's make sure you actually canceled, they find out I do, and then say they will contact HR. Last I checked, you have 10 days to refund me, not 63. If this issue isn't resolved this business will be reported to the BBB.

Fantastic experience: Absolutely my new favorite gym. Used to love the prestige in arvada, but I moved and although this location has fewer amenities, it has a great layout, new equipment, and isn't too crowded.