Gold's Gym Brownsville

Fantastic experience: Love my gym

Negative experience: Called several times within a 3 hour time period and nobody answered once

Fantastic experience: Great Smiles all the time with the Staff, with buffed personnel n Javier always going above and Beyond

Negative experience: The old gym has the same equiptment from 5 yrs ago, except that they shut down the swimming pool and whirlpool. They cannot get their App to work when you check in.

Fantastic experience: This gym is just amazing. Their treadmills are always clean and functional. Plenty of space to pick a treadmill in case someone wants to bother you and get in the treadmill right next to you when the entire floor is open. They also have a dark room with treadmills and a movie screen going for those shy or bad hair day workouts. They have a basketball court but that I’ve seen the dudes are usually in charge over there. The classes and instructors are just too amazing. They canceled their Core class cause no one would go in the morning. Their yoga classes are too invigorating. Their barbell classes are always full. I have yet to try their spin class, but those always fill up also. And then they have their open floor with weights but I still haven’t learned how to use them. This gym membership is completely useful. I highly recommend. The array of classes is just amazing. Love this gym.

Negative experience: No one answers the phone and can’t answer any of my questions.

Fantastic experience: Sarah front desk perfect communication 100% customer service great listening skills needs a Raise won't join without her

Negative experience: It is so bad that they cancel the swimming pool sauna. Don’t like it.

Fantastic experience: My favorite place to workout!

Positive experience: Staff was friendly and helpful.

Negative experience: The gym is good itself , but the amount of money you loose , and they take out of you’re account is crazy. I’ve lost around 200 in just two months , with out being able to get a refund, just because I was waiting on my cancellation . I don’t even know if my membership is finally cancelled , either way all the money is lost , and I don’t even go to that gym anymore due to the amount of rules too .

Fantastic experience: Very spacious with plenty of machines & equipment.

Negative experience: It used to be a nice gym now you can't find any of the weights it's run down, staff still friendly though but the gym is terrible, I travel and go to other Golds gym and let me tell you the level of quality puts the one in Brownsville to shame!

Fantastic experience: Un buen lugar las personas del mostrador amables y tiene sauna eso que me gusta más es grande no tienes que hacer fila por los aparatos

Positive experience: The gym looks pretty well taken care of staff is nice, lots of different equipment and well spaced out but the sauna is entirely too small to be a mixed sauna, on my very first day i tried going in there and there was like 9 guys ass to crotch in there there no way my wife is gonna get in there with me nor would i want her to.

Positive experience: The sauna is very far from the locker room so you have to go to it and from it fully clothed (drenched in swet now… including your socks and shoes) but is not as hot as in TruFit at Sunrise. I think it’s like 155, which is way too low. Takes a long time to break a swet. That being said it is a lot cleaner than TruFit and less overcrowded and they don’t have that loud annoying music. This gym is ok but at Brownsville standards (if you know what I mean)

Positive experience: Buen gimnasio, necesita actualizarse o dar una renovación a los equipos, de ahí en fuera está muy bien, altamente recomendado

Negative experience: Never have I ever struggled so much to cancel a gym membership. Gym refuses to give you national contact information to do this over the phone or online, so you have to do this in person. Good luck cancelling if you're out of town.

Positive experience: The staff is very nice, but this is the only Gold’s Gym I’ve been to where staff don’t help re-rack weights. I’ve never seen a pair of dumbbells in place. Can we address this, Manager?

Fantastic experience: Best place you could come to workout. Staff and management are friendly,energetic, and reliable. At first I was afraid since I've never joined a gym before. I don't regret coming here and hope more people get to come and experience working out with them

Fantastic experience: I really enjoyed going to Gold's gym and doing Zumba.

Positive experience: Lights were turned off 25 minutes till 11 on a Tuesday.

Fantastic experience: Good hour schedules. I go the last hours.

Positive experience: Nice clean machines and gymnasium. Some keys are missing on the machines and mats are too thin for laying and stretching.

Positive experience: The dumbells are never in order. It's like where is waldo??

Fantastic experience: Excelente gym, como es un poco más caro que los demás, es una excelente opción para entrenar sin tanta gente, hay sauna, cancha de basketball, y equipos de gimnasio en buenas condiciones

Negative experience: The cancellation process at Gold’s Gym is engineered to steal and take as much money from you as possible! I cancelled my membership the same day I created it, because I already knew it took 30 days to cancel. I did this with one of the managers and he said everything was fine and my account would be canceled and I wouldn’t get charged again. After one month went by I got charged again! So I went back, canceled and filled out the paperwork and had to be charged again since it took 30 days. I am then charged again two months later. I spoke to the manager telling him the situation and he took me for some liar, thinking I made everything up. He asked me “did you take a picture of the cancellation form?” As if this is my fault that I didn’t have proof! How incompetent is Gold’s Gym that they don’t have a system in place to record cancellation forms. So then I had to fill out another cancellation form, take a picture of it, because apparently they are so unorganized they don’t keep them recorded. This was the 3rd time I had to do this. I also had to get charged another month because it takes 30 days to cancel. So I I called my credit card company and told them to give me back those credits. All was fine until I get an email from a collection agency for twice the amount I owed them. I had to pay this absurd payment because I need my credit report clean. Do not go to this gym unless you want to get ripped off or stolen from. They do not trust their clients. I expect a call from this company and I will post this message every week until they resolve it.

Fantastic experience: El mejor gym al que puedes ir a transformar tu cuerpo

Negative experience: Bring Back The Pool literally the gym would be awesome except it’s pool don’t work fr update that already the people want the full experience Also I’ve seen other golds gyms and they offer a protein shake bar where they make the protein shakes for you would be a good idea also would help make you guy more money

Negative experience: Bad service from the girl up front

Positive experience: $15 dollar daily passes. Great for visiting military personal

Fantastic experience: Nice fitness center I like it

Fantastic experience: Great gym.

Fantastic experience: Receptionist always helpful. Facility clean well lit and organized. Enjoy working out. Downside: Ladies working out some times stay at stations talking instead of working out!

Negative experience: The gym itself is nice without a doubt. The owner/GM though made the task of canceling my gym membership a nightmare! It took a total of two in a half months to cancel my membership with weeks of email traffic/phone calls. Once it was canceled the owner even had the nerve to do it one day after another month was charged to my account and there was little I could do considering I had moved halfway across the country. Absolutely a terrible process when all you're suppose to do is submit a cancelation form and be done with it. Hopefully, a one off experience that no one else has to deal with!

Fantastic experience: Just moved back into town after 10 years and considered canceling my gym membership to try one of the new spots in Brownsville. Luckily I procrastinate and was able to visit this location and I’m glad I did. The staff has been great, from being greeted as soon as you walk to having some of the training staff and management offer tips on some of my subpar strength movements. The gym itself has been clean and never over crowded, even at peak times. Thanks for the love golds gym Brownsville

Fantastic experience: My husband and I go almost every day! The classes are fun and give you a workout. The gym is clean and a lot of equipment so you don't have to wait to work out. I just wish they would open the pool and sauna again.

Positive experience: It's a really big gym with a lot of machines and a full basketball court. Which is awesome. The reason I gave it a 3 was due to them no longer offering pool as I was told it was shut down indefinitely, and sauna was also out of commission.

Negative experience: inconsistent front desk staff, tells me they don’t allow guests, will be cancelling my subscription.

Fantastic experience: I love Gold's Gym. I'm always welcomed by Sarah. I am always treated with respect. I feel accomplished every time I leave.

Positive experience: Rápido y muy cómodo el lugar la atención muy buena y muy buenas instalaciones el servicio muy bueno en cuanto a aclaraciones la persona me resolvió muy bien mis dudas

Positive experience: It's a nice place, a clean environment and friendly people.

Negative experience: no sauna no girls room everything is dirty and rusted old machines

Negative experience: old machines theh have rust bad service awful smell and very dirty 100% do not recommend

Positive experience: Gold's Gym Brownsville Sports Club may struggle to effectively engage and connect with its fan base. Lack of fan engagement initiatives, poor matchday experiences, or inadequate communication channels can result in dwindling attendance and reduced support. A disengaged fan base can have a detrimental effect on the club's revenue, atmosphere, and overall brand image.

Fantastic experience: Nothing like Gold's gym,simple as that

Fantastic experience: Clean and plenty of equipment.

Positive experience: Everything was good just that I wanted to shoot a few Baskets at the basketball court and there was no basketball in there. And there is no hot tub or sauna was looking forward to it

Positive experience: limpio, ordenado, buen ambiente, gente respetuosa.

Positive experience: The gym is alright. They have plenty of equipment and the very few times I’ve gone, it’s not terribly busy. However, their phone customer service is terrible. I’m always having issues with them.

Negative experience: No women’s area, no sauna, no pool & only 1 standard punching bag. According to staff member it is a permanent change & these amenities will not be available in the near future (next 1-2mo.). Nothing like the rest of the golds gym valley wide. Staff was almost too chill & very passive. I was not offered a tour at initial request/sign in as required. I spent about 15mins of my work out visit figuring out where & what equipment was available gym wide. Very large space and open concept but the setup makes the ambience feel congested & stuffy work out with only 12ppl in the gym.

Fantastic experience: Excellent gym, with many options. It will be outstanding when they get new equipment whenever that happens.

Positive experience: Good gym with great selection, but no enforcement for re-racking weights

Fantastic experience: Awesome staff and the lady workers are hot as hell

Fantastic experience: Great gym but I wish they did not have subtitled movies. I can't stop from reading.

Positive experience: There are a few odds and ends missing, like clips, pins, knobs, and things like that, but it's a good gym overall. There's a good selection of free weights and a 2 squat platforms. Once you know which equipment you want to use and how to work around some of the missing bits it's good, but it did take some adjustment for me. None of the equipment there is in unusable condition.... unless you're missing a pin.... or a clip

Fantastic experience: Good time, very friendly.

Fantastic experience: Great people, awesome classes!!

Fantastic experience: This is a great home for fitness in the Brownsville area. Spacious, plenty of options for cardio, lots of machines and dumbbells. Definitely worth the membership I’d also like to make special recognition of Sarah, who works the front desk. She is so friendly and helpful. She has made the time at Gold’s Brownsville the best experience my wife and I have ever had with staff at a gym anywhere.

Fantastic experience: El servicio al cliente y las clases que ofrecen.

Fantastic experience: Sara up in the front is the best!!!

Fantastic experience: Nice staff people . All kind of mixed participant. Not in contrast with other gyms with a lot of participant being unpolite. God blessings all. Back yard need trees trimming.

Fantastic experience: Clean gym with friendly customer service. Aside from that all the equipment is well maintained and always working.

Fantastic experience: Best gold level that I've been to! Facility is well maintained. Great selection of equipment with nothing broken.

Fantastic experience: All good

Fantastic experience: Great!

Fantastic experience: Amazing gym amazing service and its better than all of the gyms I have been to

Fantastic experience: I move a lot for work but recently I got live in Brownsville for a little and at such I went to Golds gym. When I started I was very skeptical about personal training until I met Jaimes Perez! When I started working with him I grew exponentially! I gained 30lbs while maintaining 10% body fat! That was insane! This dude has 27 years experience and he tailors the training to the person! I have had bad experiences with trainers but Jaimes is one of a kind. The staff and team are very welcoming. They created a good gym environment.

Negative experience: Que pena que ya este gimnasio allá decaído tanto ya las maquinas no sirven hoy tuve un accidente en una caminadora porq se aloco bien recio y por poco me iva a caer

Fantastic experience: One of the bigger, nicer golds I've been to

Negative experience: Sue

Fantastic experience: This is a great gym! Javier manages it very well. It's clean and inviting with an abundance of different weight and cardio machines as well as a large free weight section. Everyone working here is friendly and happy to see you! I worked with Jaime P. as my trainer for a little over 2 months. He's AWESOME!!!!❤️ He listened to my goals and concerns and created a training plan perfect for me. He has years of knowledge and a million certifications - so he's your man for any kind of training you may be looking for - strength, body building, functional.... He can get you where you want to be. The price of personal training here is exceptionally reasonable. It is worth every penny and then some! I highly recommend this location!! Note: I travel 100% of the time all throughout the US. I have been to many, many gyms and have had many, many trainers. This gym has everything you need and Jaime's experience is as good/better than some trainers in big metropolitan cities.❤️❤️

Fantastic experience: Take care of yourself

Positive experience: 5 stars when the sauna works again

Fantastic experience: Sometimes you just need to Chill w the Guys From da Hood

Fantastic experience: Great location, class schedule/instructors, clean, spacious, well equipped (but no sauna).

Fantastic experience: Freedom of choice is why I choose Gold's gym. Clean. Plenty of space. A basketball court. Enough said.....

Fantastic experience: Needs more modern equipment, but good space to burn energy.

Fantastic experience: Awesome facility, even when Covid-19 hit, they were and still to this day, such amazing people. I love going to my brownsville location, every chance I get.

Fantastic experience: Clean gym. Friendly and knowledgeable staff.

Fantastic experience: Friendly staff

Positive experience: Expensive

Fantastic experience: Clean equipment, the training classes are magnificent.

Positive experience: Love the cardio room with movies playing

Fantastic experience: Nice

Fantastic experience: Love the customer service u get right when u Walk in the door.

Positive experience: Awesome gym, becoming here for about a year but they are taking way to long to reopen the pool and sauna.

Fantastic experience: Me encanta este lugar está amplió y muy completo con un personal muy profesional

Negative experience: Not professional, poor customer service that takes 2-3 months for any given response, which means easily 6 months to resolve an issue

Negative experience: I attempted membership with this company on 2 separate occasions and both were complete mistakes. I have definitely learned my lesson and will sign with any other gym company before I EVER return to Golds gym and will surely pass on my distaste to my friends and family so they too do not fall victim. Being in the military and a frontline worker with Covid, I did not have the liberty to frequent the gym and once covid shut everything down, that option was out anyway. And to add to it, Golds only allows you to cancel from the same location that you signed up, how convenient right? Golds gym continued to charge my account, after I supposedly was not on contract, and even charged their annual fee during that time as well. I incurred a balance because I ultimately blocked them from making any kind of charges to my account due to none of them even being authorized! I also had signed up for personal training and paid ahead of time but only received 1 session and was not reimbursed. You would think they would credit my account and ultimately cancel the erroneous charges they continued to make but that would have been too sensible and courteous for this establishment. They always choose to do what benefits them and not the customer. So now that my money has been taken out of my account without my knowledge and I have incurred a bill all while working 80+ hours a week tending to covid patients, I am still receiving calls and messages to the point of harassment about paying the balance which should have been zeroed out! Ludicrous!!! DO NOT USE THEIR SERVICES! This is my second time and best believe there will not be a third. I will pay quadruple the monthly amount at a different facility to receive honest treatment and care that places the customer first before I even sign my pet up for exercises at Golds gym!!

Negative experience: Bad service

Positive experience: Bueno el Gold Gym es un buen lugar para hacer ejercicio y para otros factores ets ets ets.

Fantastic experience: Love this gym, just stepping inside I feel motivated, pumped environment, staff is always there to assist with any questions.

Fantastic experience: Just signed up today and I must say all the equipment looks well kept and in working condition. Staff was also very nice and welcoming.

Fantastic experience: I love Gold's gym. Keeps me in shape. I use to weigh 188 now I weigh 150

Fantastic experience: Best gym in town!

Fantastic experience: Great place to reach your healthy exercise goals !

Fantastic experience: Derek was the nicest front desk person I’ve ever had the pleasure of speaking with.

Fantastic experience: Gold's gym is the place to go its a few dollars extra than your other gyms, but its so worth it! Staff is always welcoming and friendly. They sanitize everyday and they have a wide option of workout equipment. If there's a gym you're looking for, this is the place! Good luck on your exercising journey!

Positive experience: Clean and organized