Healthworks Back Bay

Fantastic experience: Super clean, fair pricing and overall great environment for meeting fitness goals!

Fantastic experience: Healthworks has always been an exemplary fitness gym, with great facilities, equipment, classes, trainers and teachers. I love the women-only culture, and admire the way HWX rose to the challenge of staying in business through the pandemic's early dark days. I've belonged to many gyms and worked with many personal trainers; no other facility comes close, and Carrie Cole is a superb trainer. An exceptional place offering an exceptional experience.

Positive experience: Pretty expensive for a gym but I guess that's to be expected due to location. I've been going to this gym for about a year and definitely had some interesting hiccups along the way. I work in an office setting and typically go to the Back Bay location in Boston during my lunch hour. One day they announced that the water was being turned off in 5 minutes, as I'm dripping sweat in the middle of a workout. After racing to get in the shower, the water does turn off halfway through. The staff brought us bottles of water to finish getting soap out of our hair.... During COVID, Healthworks allowed members to freeze their accounts during the closures. Great, they didn't pull a BSC and continue to charge when their doors were closed. However, they opened back up and immediately began re-charging my account, $45 bi-weekly. I called and asked to re-freeze my account, they were accommodating and said they could freeze until September but after that I would need a doctor's note confirming I'm high risk (?). However, even after getting the confirmation email that my account was frozen, I started getting WEEKLY charges of $45 onto my account. Called again, "oops our error, let us try again and refund you these payments". 2 weeks later and still no refund. I left a voicemail yesterday at 9 am and nobody called me back. I've called again today and went straight to voicemail. Healthworks if you're reading this, it would be great if someone can call me back!!!