Billings YMCA

Positive experience: This place has worked hard to make everything accessible for members. Great place to get kids involved and yourself. The price is unfortunate for a family membership. One guy and one is $97/Mo. And they’re only open til 5 sat and 2 sun. For a busy and expensive place you’d think the hours would be more flexible.

Negative experience: It's been a little over a year since picking up a nearly-incurable foot fungus from this place, lots of embarrassing doctor visits. If you plan to go here, DO NOT take your shoes off or even dare walk barefoot in the locker rooms. (I shower everyday, if anyone is wondering.) The janitors aren't paid nearly enough to keep the place clean. Its a shame because that's the closest gym to my house and I'd otherwise go there. I haven't had this problem at any other places I've went.

Fantastic experience: Overall was the best price we could find for a family membership that included daycare. I love the new remodel, giving you many more options to workout in different areas. Staff is always so helpful and supportive.

Negative experience: Who makes the decision to group the kids basketball teams?? You’re not doing a great job! The tall kids are all group together. No wonder they win all the time. I guess the Skills day is pointless by the way the teams are grouped.

Fantastic experience: Great YMCA! Extremely clean! All of the staff do a great job! One of the BEST places in Billings!

Fantastic experience: I've been going to this place inconsistently my whole life, the financial aid is amazing, there's 3 gyms, 2 weight rooms, a treadmill room, daycare, basketball, racketball, rock climbing, hot tubs, saunas, pools, indoor track, a track on the roof, yoga classes, zoomba, swimming or biking courses, you name it they have it, best gym that exists in any dimension! Other gyms aren't on the same level as this place. The YMCA is the the new Taylor Swift gym

Fantastic experience: Our group was travelling through and we made a quick stop here to use the showers. The staff was friendly and helpful. The lockers rooms are kept very clean. Looks like they have lots of fun amenities here: swimming pool, rock wall, walking track, etc.

Fantastic experience: Great service

Fantastic experience: Staff is so hard working and kind!! I love this place!!

Negative experience: Disgusting facilities and rude staff

Negative experience: I wouldn’t go here unless you want to see grown men doing illicit things in the steam room. Nasty and the staff does not address it.

Positive experience: Amazing place to go and meet new health people and really professional staff thank YMCA from your friends fizz

Fantastic experience: Jolene is absolutely wonderful. Always smiling as I walk in, always in an uplifting mood!

Fantastic experience: Jolene was wonderful and has great customer service. Jolene is a real G.

Fantastic experience: Jolene was awesome, very charismatic helpful and a blessing to this gym. Thank you for such amazing customer service Jolene!

Negative experience: Swapped bank cards right around the time they bill accounts. Didn't have an active card on the day payments go through and they tried to charge me extra to continue using their service.

Fantastic experience: My wife and I decided to check out the Billings YMCA to see what they had to offer. A staff member offered and gave a tour of the facility plus talked about all the different programs offered. By the end of our tour, we knew this was the place for us to get and stay healthy. So we signed up immediately. Within a couple of days, another staff member reached out to us and asked if we had any questions and encouraged us to contact her. We called her, set up an appointment, and received a more detailed tour and description of the programs that would meet our needs based upon our specific individual goals we shared with her. The staff is very knowledgeable and friendly. We're really excited to begin a new healthy adventure with the Billings YMCA!

Fantastic experience: I am a Physician's Associate/Assistant student rotating through Billings for 6 weeks. I am living out of a camper and trying to live on a budget. They waived the join fee saving me some $$$. The facilities are excellent and make my life living in the camper much more comfortable.

Fantastic experience: Extremely friendly and helpful team at the front desk on a random Sunday - signed a wanderer from Maryland

Fantastic experience: I love my local YMCA! The staff are always so kind and the classes are amazing. The facilities are clean and renovated. I’ve been coming my whole life and I still love it!

Fantastic experience: Fun to work on my fitness goals here.

Fantastic experience: Excellent staff, good people in general. Lots of space.

Fantastic experience: Love the Billings ymca

Fantastic experience: Is a great place that has everything you need and if you are low income they have programs to help you out. Great place to be a part of.

Fantastic experience: The Y feels like home. A happy, healthy mission-driven place in our community.The Y is committed to building a stronger, healthier community.

Negative experience: Ive been there many times and paid the $3 fee without a membership and everytime I go i get told I cant go in.

Negative experience: Went to get a day pass after having talked to an employee over the phone. Paid for an hour and a half of parking just to get turned away because I left my ID at home. That would be something you should be telling people ove the phone before they arrive.

Fantastic experience: The staff here are so helpful and kind. They let you rent lockers for free if you trade your keys or ID. We needed financial assistance and the process was very easy and they were able to get to our paperwork within a few weeks despite being short staffed. I would recommend this location to anyone.

Fantastic experience: The staff here are so helpful and kind. They let you rent lockers for free if you trade your keys or ID. We needed financial assistance and the process was very easy and they were able to get to our paperwork within a few weeks despite being short staffed. I would recommend this location to anyone.

Negative experience: You can only open swim for one hour before close and there are only two stair climbers in the entire gym

Fantastic experience: Positive: Communication , Professionalism , Quality

Fantastic experience: I love it here. People are courteous and the staff is helpful. I hadn’t realized how much I started to depend on coming until the snowstorm kept me home a few days. Now I’m antsy to get back. Great place, well run!

Negative experience: We were told on our first day of swim class by our instructor that the person who was assigned to be our instructor was hone with covid, after leaving multiple voicemail with the aquatics director and a message at the desk, we were turned away again the next week, so this is 4 classes my 2 children showed up, dressed out and were turned away but our misinformed teacher, and after 2 weeks finally received a call from Kathy who stated the mix up was our fault and they would not take any responsibility. I emailed her direct supervisor and left multiple voicemails and I did not receive a response, I then cc'd their supervisor, and still have not received a response. Terrible customer service, terrible business ethics and terrible representation of such a great company. I will never go to another YMCA nationwide because of this terrible experience. Granite fitness has nonmember swim lessons for less money that are smaller groups with staff who are responsive and care about your child.

Negative experience: Dunked on a kid so his dad shot me 4 times in the leg and told me I’ll never make it in the NFL

Fantastic experience: I love the people and the staff top notch amenities!

Fantastic experience: Great place with a lot going on! Everything from tiny tots sports to pickleball with people of all ages, the Y really does have something for everyone. Two pools, several gyms, and the BEST group fitness classes. I was skeptical that the Y could be better than my old gym, but we joined for the kids activities. It turns out, the group fitness classes are better and more challenging than my old gym. Plus the membership fees are very reasonable and you get access to so much more than just a weight room! The Y really contributes to the community and makes Billings a better place.

Fantastic experience: I have three kids who for certain circumstances have not been able to be left in child care settings until now. The care center worked with me to make sure they felt good about leaving and made a plan to help me utilize their services. I’m really happy with them and plan to come more often.

Fantastic experience: My son really loves coming here. Place is a blessing for parents that want to keep their ids active and social at the same time. get off the video games and bring them here.

Fantastic experience: Others reviewers list many fine attributes to this YMCA. Mine will state their consistent compassion and kindnesses extended to me over the years. In my travels I'd often be doing it bare-bones: Sleeping in my vehicle, fixing my own food, and the like. This Y grants a non-member one shower per year. Both times I've taken advantage of this were right on time too, as one can only go so many days just washing up at rest areas. So thank you for granting this fellow the privilege of getting clean when he was traveling through and needed it. Means a lot to this veteran.

Fantastic experience: Positive: Communication , Professionalism , Quality

Negative experience: I registered my daughter for dance class only to find out a week before the class was to begin and after they had taken a payment that they put my daughter into a completely different class on a completely different day that she will not be able to attened as its a Monday class and not the Wednesday class i had signed her up for. I talked to them a month prior to the class she was suppose to be and was giving the list of items she would need for the class, went out and bought everything. And now a week before I find out the YMCA put her in a different class and the class she was suppose to be in is now full so they can't move her. I was never asked if it was ok to move her to a Monday class nor was I ever notified that she was enrolled in the Monday class, the paper work for enrollment was filled out of the Wednesday class and the conversation I had with the director was about the Wednesday class. So know I have to tell my 5 year old daughter who has been so excited to go to dance class that she can't go. This is beyond ridicules. There was no communication from the YMCA about moving her or that the other class was full until a week before. I would give them negative stars if that was an option 1 star is to many.

Positive experience: Wonderful place for the kids

Positive experience: I've had my struggles with the Billings ymca in particular, as they are in serious need of a makeover and to rid some of their staff. Theft is an issue here as wall as some members of staff not wanting to come to their jobs with a happy attitude. The weight room... oh the weight room.. It desperately needs remolded and EXPANDED for sure as it is often that I'm waiting on the one squat rack to clear. I've seen recently though that they are getting two new ones so this is good news! I really hope that management takes a look at how this ymca doesn't accept memberships from other ymca, also. Every other ymca that I have ever been to accept my memberships from elsewhere so I cant understand why this ymca wouldn't. Basketball is always an issue at this ymca as pickleball and fitness classes often occupy the basketball court more than basketball is allowed to take place which boggles my mind. I will say, however that there are a few staff members that are just awesome! Monique is one in particular that always has a welcoming attitude and never fails to be happy and excited to be at work, which is what the ymca's i remember as a kid were all about. I sincerely hope that upper management takes a good look at her attitude, level of professionalism and overall customer service and puts her in charge of training at some point! I love the YMCA as a whole but most definitely see where Billings is lagging compared to the rest.

Negative experience: I have always been a supporter until I witnessed the lack of staff communication and follow through with customers. After 2 and half days of trying to find out about some paperwork but having been told my son would have after school care. I am called back a 8 PM on the night before school starts to be told my son is wait listed and there hasn't been room in the program for 2 weeks. When I first called to inquire if there was space and was told yes so I went through the hoops to get my son in. Before those hoops was the time I should have been informed of the waitlist and I would have understood and made other plans necessary while he was wait listed. I now have no after school care for my son the night before school is due to start. Absolutely unacceptable. I would have enrolled him somewhere else or had a back up plan and put him on the waitlist from the start if someone would have informed me when I first called to inquire as inevitably I wanted him in your after school program and would have happily worked through the process. Now I have to miss more work and scramble to figure out a resolution to this issue and all I heard was an I understand you're frustrated. Train your staff on communication.

Negative experience: Ok....I don't usually leave reviews like this, but, I can no longer ignore the problem! The Y has changed, it is dirty and over crowded. Yesterday I had to wait and wait for parking then I walked in and there are signs up all over about theft being high and to top it off the locker room was beyond dirty it was disgusting! So I just walked out. I love love love the Y, but, there has been a dramatic change that led me to looking for other gyms lately. I don't want to move, but, I also don't want to dread going to the gym. I am posting this here for management to see, so, they can work on fixing the problem. I am so sorry

Positive experience: Great place, but parking is across the street and the traffic is always crazy, not very safe for people coming and going. Great staff and lots of things to do. Fun for everyone.

Fantastic experience: A real treat for the body and mind

Fantastic experience: Needs more publicity! This place is awesome.

Positive experience: Good facility but I agree with Daniel b. Groningen men sitting in the sauna naked! It makes me feel uncomfortable a groping of men sitting at a table all nude talking.

Positive experience: I would give the place 5 stars however the weekend times are the only thing holding that back. I really feel it should be open longer on the weekend instead of closing a 5pm. Other than the time it closes on Sat. and Sun., its a great place.

Fantastic experience: Lots of options and classes and continuously making improvements

Negative experience: This place is rough. You would think with the prices they charged they could expand their weight lifting section or at least upgrade their broken down equipment. The wifi is atrocious working less than half the time. The sauna is downright disgusting. Spend your money elsewhere.

Fantastic experience: Lots of options and classes and continuously making improvements

Fantastic experience: My baby girl (9 yr old) learned to swim here, on her own & she finally took her swim test and passed no problem. We really LOVE it here. :-). :-). :-) She has taken hip hop dance classes & played on the basketball through school a couple of years through school but been members for about 3-4 years (off & on). I've got to bring my momma (Maria Wine) RIP (last Nov) & she LOVED the hot jacuzzi & it was GREAT for her poor swollen legs. :-( So my daughter (Ashlie) LOVES to bring all her friends (guests) to come & experience the FANTASTIC, FAMILY ORIENTED STAFF!!!! Soooo needless to say GREAT facility!!!!! Thank you YMCA for making our membership worth while. <3. <3. <3

Positive experience: This ymca is both awesome and not great. The facility is just a bit old. The locker rooms aren't great. Too much group interaction for a mixed sexuality world. I felt like I got a lot of stares from the same sex. Add the inconvenience of it being downtown and that was enough to make me cancel my membership. One thing I can say is that they do have a lot to offer in terms of activities and related facilities.

Fantastic experience: Value and convenience. Allows chalk. Other members are friendly and respectful. I've checked into some other places closed to my home but nothing comes close.

Fantastic experience: Very active and dedicated to helping members. Couldn't ask for a better environment to grow as a person in health and fitness, plus all the activities they offer for your children to keep them active. The YMCA has become more than a gym to me it's a 2nd home. (Tricia Haugen )

Fantastic experience: Not only is the YMCA a place to work out and reach goals but it's a place to get away, it's a place you can go to to release a lot of emotion by working out. They have amazing classes and work out routines, staff that show you correct ways and incorrect ways of doing things. I'm proud to give a rating of 5 stars.

Fantastic experience: Love the Y. My whole family uses the facility several times a week. It has something for everyone!

Fantastic experience: I remember spending hours at the Y with friends and family. The deep-water aerobics program really helped me lose weight.

Negative experience: They say they practice "core" Christian values, denied me a membership because I'm on the violent offender registry for something that happened 6 years ago, judging someone and not showing forgiveness definitely goes against every Christian value out there, take the Christian out of the name and don't say you practice Christian values when you do the complete opposite by judging someone of their past, such a joke