Equinox Sports Club Los Angeles

Negative experience: I was a member for a few months. I had to freeze my membership because of a medical condition. Terrible back and forth. Other gyms make it so easy in that regard but not this location. Days and days of back and forth emailing because they are incapable of using provided information correctly. Definitely never signing up here again!

Negative experience: Deanna who works at the front desk feels like the owner of the Equinox. I have full access membership and paying for the highest tier of the membership and I invited my friend and business partner through Century City Equinox management for full access 3 days pass. She won’t let my friend in even after we showed her email from the manager confirming it’s full access guest pass said : “oh well I could’ve let you in but I won’t.” We both had to leave and the purpose of guest pass is for the person to have good experience and inspire them to join. Deanna shouldn’t be working with people. She has terrible communication skills and doesn’t understand what customer service is and doesn’t understand the purpose of Equinox experience. She should be fired from position of welcoming and greeting people. So sad that’s how my Friday night ended. I had 11 hour working day, was yelled at and she didn’t offer to resolve anything just demonstrated her “power” and ego. I’m driving home in Uber sad and ashamed of my invite for my best friend. P.S. update: after sending all the information to general manager of Equinox Sports Club I wasn’t sent back any offer of resolution or an apology just met with complete silence. I had to cancel my membership after a month of this silence. This is the worse customer service I’ve met anywhere in the world I’ve lived. The rudeness and attitude won. I don’t know who will continue to pay for this. And if you are thinking of joining- please don’t.

Negative experience: Need more machines, is only one for person

Negative experience: This is one of my favorite locations, and I mainly go there because of the swimming pool. Today, I was there for an hour swimming, but I didn’t see anyone come to dry the area. When I got out of the pool, the floor was extremely slippery, and I ended up falling. it was very dangerous, especially since there were many elderly people in the pool. Everyone was frightened and asked me how I am doing I believe this location should assign someone to dry the area more frequently to prevent accidents. I have been to the pool many times and never seen any maintenance to dry the area, and this is totally a safety negligence from the management Additionally, I’ve noticed that the water doesn’t seem clean. I’m not sure how often they change it or what hygiene precautions they take, but that’s another concern I wanted to bring up. I started feeling pain and see bruises on my body. Tried to create the incident report with the management and there has not been any follow up from their side which is so disappointing Although the gym has made us sign the liability waiver, that doesn’t mean they should not provide a safe environment or neglect it entirely.

Negative experience: The most racist, impolite gym caused hardship, and class action on my Career Goals in Professional Basketball

Negative experience: Poor management. The place is disgusting, nothing like it used to be. The management team has no clue what they are doing.

Negative experience: Rude front desk staff. Never had such a hostile interaction at an Equinox location before.

Negative experience: Gym equipment isn't the worst, although heavily outdated. But the amenities are pretty dirty - especially the cold plunge. But management is probably the worst i've dealt with. Called in to pause my account for three months during a move, assured me everything was fine, only to continue charging me for an additional two months - a total of just over $700. I figured no big deal, ill call back and have them refund it. Talked to Paige and to be honest, just the worst person to manage relationships with. She just talks over you, is extremely rude, and did everything she could just to blame me for it instead of taking any ownership on what they could have done differently. I finally just said forget it and decided to cancel with these guys because of it. Just a nightmare experience I will never stand for & will always take my business elsewhere.

Fantastic experience: Been at this club since May of 2023. I signed up with executive membership and love it. It’s the most complete club in all of Los Angeles. Not perfect, but it’s close. They have basketball courts, racquet ball, pickle ball, swimming pools, jacuzzi, sauna, steam room, a parking structure, cafe, lounge area, work area, a rooftop exercise spot, and much more. You should at least come try it out.

Negative experience: I want there on a guest pass, just to see if I like it. I did not. Club hours supposed to be till 7pm today. I was in the sauna at 6.30 pm when cleaning lady very rude opened the door and told area is closed. So they must start cleaning it at 7pm, instead they interrupted relaxation and this is terrible. All this noise and I was not able to use steam room. Horrible experience and it’s just not I want for myself. Cleaning must start after the place closed not before. So I would never will be a client because behind all clients services this place is trash.

Fantastic experience: I’ve been a member here since January, and I genuinely love this gym. At first the price tag was kind of painful but now, I spend so much time there it’s worth it. From the new coffee shop and always open tables to work from, the sauna and showers, classes, weight areas, it’s easy to spend 2 hours here a day. I also feel like most people, from the members to instructors to front staff, are super friendly. I genuinely enjoy this gym, and am really glad I joined!

Positive experience: I’ve been a member for many years, and in the early days, it was undoubtedly a 5-star facility. The service was top-notch, the place was always spotless and well-organized, and they had the best, most up-to-date equipment. If anything broke down, it was fixed immediately. In the five years leading up to COVID, it slipped to a 4-star experience. Cost-cutting measures became evident — the quality of the equipment declined, cleanliness standards started to drop, and overall service was not what it used to be. Since COVID, it feels like the gym has settled into being a 3-star facility. Cleanliness in the locker rooms, spa, and showers has noticeably deteriorated. Broken equipment or amenities now take weeks to repair, and that’s only after multiple complaints. To be fair, they have upgraded several machines, which is a plus. But there’s a palpable shift in employee attitude — it often feels like they just don’t care. I’ve reported issues in the spa area to several staff members, only to be met with indifference or excuses, as if they’re all just passing the buck. Another major issue with cleanliness is that, to be fair, it’s not entirely the club’s fault. A lot of it comes down to inconsiderate members who leave towels behind in the showers, discard Band-Aids, or leave shaving razors lying around. However, the club bears responsibility for failing to address it. Despite my repeated requests, they’ve refused to confront the issue head-on by making explicit announcements, sending member-wide emails, or posting clear notices around the shower area. A simple, direct message reminding members to clean up after themselves could go a long way, but the club seems unwilling to take that step. If it weren’t for the hottest steam room in town, I would give them a 2 1/2 star.

Negative experience: I unfortunately fell victim to theft at this location on Friday. My Rolex was stolen out of my gym bag in a secure locker / I have come here for years and this was the first time this has happened. I write this post not to feel bad for myself but to warn other members. For the price I pay monthly (most expensive gym in LA) I guess I was naive to think my possessions were safe in my locker. Equinox of course takes zero responsibility and just said they've escalated it to their asset protection team. I doubt they'll warn their members and I cannot be the first person this happened to. No signs of break in so it was either a professional that can pick the lock or an employee with a master key. I guess I was targeted, such a violation and shame.

Negative experience: Super rude staff

Negative experience: Im a member of the South Bay location. I recently moved to this area so I went to ask to transfer to this location. The people in the lobby were extremely rude and acted completely snobby. They told me that the UCLA discount would decrease my fee from 295 to 290, is that a joke?!! I rather they say they do not take any discounts. Anyways, I will attend another gym

Negative experience: Liberal SJWs of the "tolerant left" who can't abide a differing opinion. Look at the state of your reviews as if you've got the moral high ground when there's quite a few accusations of theft and indifference from the staff for the LOW LOW price of >$300 a month. Crooks

Negative experience: I am extremely disappointed with my experience at this sports club. The parking structure elevator has not been working for over a month, making accessibility a major inconvenience. The locker room is always dirty, and the weight equipment and lighting throughout the entire gym are outdated, especially the basketball court. I recently moved to the Equinox from Lifetime Fitness since Lifetime Fitness doesn't have a Los Angeles location. Lifetime was a much higher quality gym, and at a lower cost. Equinox, you need to do better. Message to Equinox Corporate: Dear Equinox Corporate, Please prioritize the renovation of your Sepulveda location. The outdated equipment, poor lighting, and consistently dirty locker rooms are unacceptable. I am paying over $380 a month for my membership. This type of experience should be unacceptable. Sincerely, A Disappointed Member

Positive experience: So as far as Equinox goes, I pay about $330 a month for all locations except Hudson Yards. This is one of the best locations in socal, as it has a ton of amenities, but there are a few things that could be easily fixed and would make my experience a whole lot better. Let's start with parking. Why am I being asked to pay for parking? Even at $2/3hours? And really is 3 hours enough to workout, enjoy the spa and amenities? I kind of think it's a little out of pocket considering how much we pay... and I heard there's another location where it's $8?? No way. Can someone say financial abuse? Next up, why is there all this space for food, smoothies and coffee as soon as you enter, but it's NEVER open. I mean, I would've assumed y'all wanted to take our money? No? Especially with having all this area that we can sit and work at afterwards, it would be nice to be able to have the option to not have to leave to go grab food or drinks and then pay another two dollars to park again. Lastly, I think it's a little bit weird to have a steam room and not have a eucalyptus scent throughout it, why would I want to be in a room, inhaling steam amongst people who just worked out? If I'm not mistaken, Hudson yards has this in their steam rooms, so I know it's possible.

Positive experience: One of the 'DESTINATION' membership Equinox gyms in Los Angeles, along with Century City - so expect to pay higher if you're looking into membership ($265/month vs $325/month). I would give it 5 stars, but not sure why you have to pay for parking if you already pay so much for membership :') (+) has an 8-lap swimming pool! This is inside. Can get crowded but usually has at least 1-2 lanes free whenever I've gone. Used to be more hectic feeling last year, but they have since hired a team member to make sure people stay within the 30-minute allotment time (+) HUGE workout space -- whether it's the main studio, yoga studio, or weights area (+) lots of cardio equipment, so never an issue to have to wait for a machine (+) they cap the number of people in the fitness classes, so you are NEVER going to feel so cramped for space as the other Equinox locations; think only here and Century City do this well (+) has an outdoor patio area you can read on/sometimes have playground classes at near the pool; not as nice as Century City (-) even though it has huge weights area, I've seen it get pretty crowded on the weights (-) you have to pay for parking to park in the lot (?i think) or choose to park on the meters. You can park further on non-metered street parking but at night this can feel kind of sketchy b/c 2 blocks down, there is a large homeless encampment area (-) front desk staff is not as friendly as West Hollywood or Century City or Miracle Mile to me, but this is not a big deal (-) crowd is a bit older at this gym - might be given the pricepoint (-) when I signed up (this was my old home gym), I felt my membership advisor promised me a deal after I signed up that he never followed through with Personally, I think if you don't swim, would opt for the SoCal tier membership. Each gym, interestingly or not, has its own vibe to it. This personally ranks as my 2nd favorite Equinox gym given its yoga studio. If you're OK with walking from the non-metered street area, it's also good because there's no time-limit, so if you take back-to-back classes, you don't have to pay extra/anything for parking (vs 2h limit validation at most other gyms).

Negative experience: Neither the app, which is the only way you can sign up for classes, nor the wifi in the advertised biz lounge, work so far and we are three weeks into my membership...

Negative experience: This place is a joke. The most expensive Equinox in LA and also the only one that makes you pay for parking? $2 charge but wait, if you want to use a credit card that will be another $1. Laughable. The basketballs they provide are terrible and either low on air or way too much air. Terrible

Negative experience: Compared to the Irvine Sports Club, it's absolutely horrible. I am repeating everyone's top comment, but charging $2-3 every time you park is ridiculous. If you go a lot like I do, that's another $720 annually just for parking. People are taking selfies or talking on the phone in the locker room and even in the sauna. Teenagers are also vaping in the locker rooms and in the basketball court. lol. The staff is always extremely rude. I had a few bad experiences with the front desk. For instance, when I had switched over from Irvine, the front desk 'manager' told me that I was trespassing in this club because my membership hadn't switched over. haha.

Negative experience: Will close long term memberships if you don't think their way. Highly UnAmerican. Too soft to think for themselves.

Negative experience: Don't go here, there's filthy hateful LIBS walking all over the place...

Negative experience: I'm disappointed by Equinox Sports Club; I was expecting so much better! 1- There is no coffee or smoothie bar or anything. When you enter, it's sad and dead. Not even a coffee machine. They offer free coffee only for Executive members... This is ridiculous! 2- WIFI: I tried to have a meeting between two classes, and I went to the lobby, but the WIFI did not work. It was horrible. 3- PARKING: I have a Destination membership, one of the most expensive ones that gives me access to all clubs, and I have to pay $4 for parking each time I go!! I was shocked and did not expect it. So now I have to pay $112 on top of my $350 Membership? Just to park? I have to say that the classes are very good, especially the Yoga classes. The staff is also very friendly and nice, but the things above are affecting the overall experience of the CLUB, and unfortunately, it's not a good experience. I hope to see some changes soon or I will have to go somewhere else.

Fantastic experience: I am not sure what all the negative comments are about. This is honestly one of the best locations for equinox. Towel service, very clean, large space to workout, lots of machines, great instructors, a swimming pool, a cold plunge, a rooftop patio, a spa, a sauna, and a steam room. What else on earth would I want from a gym that this one isn’t offering? Parking though could be free given the high membership cost but I don’t find that a deal breaker for a safe and attached parking lot.

Positive experience: I’ve been an Equinox member for over 15 years. About a year and half ago I upgraded my membership so I could use this club. This “destination” location is the least nice of all the Equinoxes that I’ve been to. I’ve been to ones all over the country including New York City. I don’t quite understand why this club is dirty, equipment is broken, and on top of that the clientele is rude and entitled. I can only think that a lot of the members must be grandfathered from before Equinox bought Sports Club and are paying really low membership fees. The pool is really nice and the front desk people are friendly. The clientele is excessively talkative. A lot of kids from Beverly Hills high school work out here.

Negative experience: Horrible customer service. Liv at the front desk saying she was the manager was rude and has zero customer service skills. I'd expect much more from a 2k a month gym membership.

Negative experience: Others have said it and Im going to say it again. They charge you ~$350 a month for a membership and then charge you $2($3 if you use a credit card) every time you use their parking... and won't validate you unless you're an executive member. It's the principle of the thing and it's infuriating.

Negative experience: I had a terrible experience at this location. The sales managers are so rude and unhelpful. I am Equinox member for 2 years in BH location and did upgrade to access all Equinox locations. Kyle Dorausch assisted me with it. He was very nice and even called me back when i left the voice message about upgrade, then i had a question regarding guest pass and he started to ignore me, did not answer my text messages, did not pick up the phone. So i called Equinox on Sepulveda and since Kyle was busy with the client(that's what i was said) they transferred me to Tage, she was very very rude, screamed on me, tried to get rid of me but not help me and on top of that she hanged up on me not even saying goodbye. What can i say, most likely i cancel my membership, don't want to feel myself unvalued customer for $345 per month out of my pocket.

Fantastic experience: Great personal service

Fantastic experience: Visited Equinox Sports Club during my recent trip to LA. The place is much bigger than the other Equinox locations I’ve visited making the gym rush much more manageable. The addition of a turf rooftop, cold plunge, swimming pool, and hot tub makes it well worth the membership fee compared many other locations. Jason was friendly and very communicative. He even offered to help me with a club near me. I’d definitely recommend this club to anyone that lives around the area.

Negative experience: Bad maintenance in the female locker room. The lady cleaners yell at you and bang on the showers for you to get out 30min before the club closes rather than the 15min timeframe cutoff. Sucks to experience this when we pay $330+ a month for this trash, low quality, location.

Positive experience: Large front room that they advertise as a great place to chill and work if you like, but it's extremely echo-y and they blast music so loudly, even noise cancelling headphones don't block it out. Beyond that, the wifi doesn't actually reach the front area and in the few places that it does, the wifi goes in and out every 10-30 seconds, making it effectively a giant furniture storage area. It gives the club a desolate and run-down sort of feel to it. I'm not sure why they have this area if they seem to be trying to keep people out of it. *EDIT* The fact that the response was a template response is telling of the amount of care given to this location. It would have been much more powerful to fix the wifi, and adjust the volume of the music in the front room, but there seems to be an aversion to taking action here.

Negative experience: Lots of THEFT in the locker rooms here, especially in the executive membership lockers. They have some elaborate scheme going on with the security team and they target the wealthier locker room bc equinox has full access to your locker, so even if it’s locked they can go in a take things. AND WHEN you get stuff stolen they Blame you and take no accountability for their shady practices.

Negative experience: Went in for a trial gym was great also customer was very poor. They refused to stamp parking pass for a miserable $2 ?? After they are charging $300 for membership. It’s the principle, Marcus Barer is a great advisor. was about to enroll but this petty experience says a lot. Will never come back. All the best ✌

Positive experience: As a location owned by Equinox, if they spend the capex on automating the garage parking, I’m sure the parking fee could become $1 to recoup the cost, and then be phased out altogether, or be eliminated from the get go for not having to pay salary, benefits, retirement, etc. to keep it manned. How much is Equinox paying to keep that pay attendant there during operating hours? Most unnecessary overhead. Thought Equinox was a private enterprise, not a government organization…

Negative experience: Lots of equipment, but one of the worst Equinox locations! I hadn’t been to this location before and was informed by the person at the desk that he couldn’t validate my parking, but “it was only $2 to park.” Why charge for parking when the membership is already $300+ a month? The fact that he said it was “only $2” was ridiculous because imagine already paying for a membership, but also having to pay “only $2” every single time you want to use that $300+ membership. Didn’t realize this location was so hard up for money… The people at this location are also rude and never clean up after themselves. There are much better locations for a “luxury” gym.

Fantastic experience: The best Equinox in all of SoCal

Fantastic experience: Amazing sport club in LA. I’ve been only to this Equinox and I loved it. I’ve tried some other gyms and this one is my favorite. High quality service, clean spaces, interesting classes and a huge variety of choice! The monthly subscription is very expensive though, but if you can afford it, I think it’s worth it!

Positive experience: Joined this gym around a year ago hoping to find a cleaner & less crowded gym due to the insane crowds and dirtiness at local gyms such as LA Fitness and 24 Hour Fitness. For $300+ a month, I don't think the value is there to justify the price. Lot's of members are disrespectful toward the club and leave towels, work out accessories, and bottles everywhere, and the club is too large to have the cleaning crew keep up at all hours of the day. Members should have more respect to clean up after themselves, lots of them seem entitled. Like most gyms, from 4-7pm during the week it gets crazy packed. The basketball courts are often taken and hard to get on during the afternoons and weekends. Lot's of guys who think they are in the NBA with big egos. If you want a basic pick up game to have fun or get a good cardio work out, this isn't the place to play. Some of these guys need humbled. Lately, lots of machines are broken including a majority of the stair masters and the sauna. The food bar in the lobby has been closed since covid had has no path or direction to be opened up soon. Parking is also very limited, on top of $300 a month, you need to pay $2-3 to park in their garage, or find a meter spot on the side streets. There's some street parking that doesn't require a meter but those get taken quickly and is limited. With all that said, there are some good benefits. If you go during the morning, or during the day, there's a more respectful crowd and the basketball courts are more open with people just shooting around. There's a lot of available classes throughout the day that you can join. They just added two cold plunges upstairs on the patio by the pool. The gym is also massive which spreads people out so you're not on top of one another. Overall, I'd say there are more pros than cons, but for $300 a month, I don't think it's worth it.

Negative experience: Sauna and a couple great instructors are saving this location - obnoxious crowd, lack of retail/food/juice and 1980’s office building vibes = EQX can do better!

Fantastic experience: Huge Equinox! Very nice, clean. My favorite Equinox location in LA. Newer to me, and Newer too crowded.

Fantastic experience: Dude…. Cold plunge, ecalyptus steam room, strong water pressured showers, and stretched by a trainer afterwards. SPA DAY SATURDAYS AT THE NOX BABY!!!! This is gonna be my new weekend tradition

Negative experience: Review update: August 2023 Overall facilities have become very beaten up and rundown. As an example, the elevator has been broken for well over a month and “they are working on it.” Constant leaking in the ceiling of the locker room. The locker room is meaningfully dirtier than other Equinox locations - ground is always dirty and wet. Revised to two stars given all of the above. Go to Westwood or Century City locations instead. Review update: December 2022 They finally fixed the locks on the lockers so I am revising my review back up to 4 stars as this was the biggest issue with this location. Review update: October 2021 I’m lowering my review from 5 stars to 2 stars because of the locker room: almost every single locker is broken and requires you to get staff to come and manually unlock for you. Sometimes the staff is nowhere to be found, so you’re stuck waiting around for some indeterminate amount of time in the hope that an employee walks by to help. When you check on when this is going to be fixed (all they have to do is replace dying batteries), the managers have no answer. Just unacceptable at this price to have this significant of an inconvenience on one of the main parts of the gym (i.e., the literal locks on the lockers). Only reason this place gets more than one star is because of the expansive weight room.

Fantastic experience: So far this is the nicest gym I have been into. If you have a American Express platinum you get additional $25 off per a month. If you have been to UCLA or, know someone that goes there, there are ways to even get more monthly discounts.

Negative experience: It is completely ridiculous that they charge cash only for parking and refuse to validate for non executive members, I pay $300 a month thats $3,600 a year to be nickel and dimed for parking, absolutely inexcusable when every other location offers free parking for 2 hours. The only reason I come here is for the basketball but may just find a better gym situation if they can't fix this idiotic policy.

Negative experience: I miss my friend Jesse Peterson at the gym who was banned for being a pastor, believing in God, being a proud African American and supporting the greatest president ever

Fantastic experience: FUN and HUGE! There are a lot of classes to choose from. I like that there is some sun coming in over the lounge area and NOT in class. Idk why places have so much sun in workout rooms. Their jacuzzi is hands down the best

Positive experience: I want to start this review by saying I do enjoy working out at the Sports Club. I’ve built some great relationships with some of the gym goers and there’s a nice since of community there. On the flip side, I joined this location in Oct 2022 because of 3 major amenities. The hot food/drink area, the full length basketball court, and the rooftop workout area. My issue is there has been a price increase yet only 1 of the amenities I care about is fully functional (basketball court). The rooftop has limited use since the weights and other equipment have been removed, and the hot bar doesn’t look like it will be open anytime soon. All in all the experience could be better. Equinox staff and leadership for this location need to do better at managing members expectations and communicate any delays that might affect the guest experience.

Negative experience: Disgusting. They let everyone with shoes and clothes in the sauna

Fantastic experience: Great gym and accommodations. Includes a cafe and full service restaurant as well as retail apparel and spa / salon services.

Negative experience: inadequate staff

Fantastic experience: This club has it all. Even Kian in the shop was helpful.

Positive experience: Very very expensive

Negative experience: Facilities are in a sad state of disrepair. Many machines are not working, equipment is dirty, staff will only help clients if they are "personal trainer" potential. More effort seems to be going to signing up new members than to keeping a standard of cleanliness and service. There are too many managers who don't interact with the clients and make the gym experience better for those of us who want to get a good workout for our fees. Honestly, if there were a better alternative in west LA, I wouldn't stay at Equinox.

Fantastic experience: Love the gym and especially the pool - Chris is super helpful throughout the entire process.

Fantastic experience: Wonderful desk .check in and no problem. Got service at spa,amazing experience, wow . Don't understand why they would have any bad feelings for this place. Beautiful and the employees are very kind and nice. I don't understand why I have seen bad reviews of yhis club?

Fantastic experience: Best gym in LA

Fantastic experience: Great very clean. Good feelings.

Negative experience: As one of the most expensive gym options, this location and Equinox more broadly leave much to be desired; - Extremely busy. As COVID restrictions have started to lift in the region, the after work crowds have grown substantially. Because of this, many of the other amenities that are sold to new joiners are almost unusable. Expect to wait at every machine/bench/rack in the weight room. You will have to adjust your workout in order to leave within 1.5 hours. The basketball court is consistently occupied by pickup games that cover the entire gym; no room for shoot around, if you want to play it will take a couple games. Sauna is always full. - Poor class programming. Limited classes that often occur during the middle of the work day. No options for evening classes. In my experience, the classes themselves are disorganized and non-motivating. As an example, during one class I attended, the instructor showed up late, recognized me from a previous session, and asked me to setup the equipment on their behalf, while facilitating the warmup for other class members. With the emphasis on the new Equinox+ platform, focus on programming, and the restrictions involved in booking classes, the product needs to be better. The programming is especially limited for HIIT and weight training focused classes. - Pay for parking. Every time you drive to the gym, you will need to pay for street parking ($/hour up to 2 hours) or valet ($3 flat up to 3 hours). There is no parking reimbursement. Other (significantly cheaper) gyms in the West LA area offer parking reimbursement. - There are no food or beverage options in the gym. However, there is a very large, completely desolate, kitchen space in the entryway of the gym. Equinox stopped paying their outside vendor at the beginning of COVID and have made no effort to replace that service or find an alternative for gym goers. - The gym contract is extremely restrictive. If you are moving within the 1st year of your contract, you cannot terminate the contract unless your new location is outside 25 miles from the nearest Equinox location (for reference, this range covers the entire greater LA metropolitan area and, probably, most metro areas in the USA). Furthermore, the price you agreed upon in the contract is not fixed. If you move to a higher price region, not only must you transfer your membership but your dues will also increase accordingly. If you wish to cancel for medical reasons, you must have a doctor’s note proving you’re unfit for the gym for at least 6 months. Be aware, the salesmen are instructed to underplay the restrictions here when you are signing up.

Positive experience: Dated

Negative experience: What a disappointing club, the only good thing about it is the reception, very old equipment, poor maintenance and members use the jacuzzi naked, I ran out of that place.

Negative experience: Horrible management, they steal from you and make you beg for a refund. They have no idea what they are doing, they've owed me over $1100 for a while now, and they keep having new reasons why it's delayed. Honestly this is the Anna Delvey of gyms. Cheronka Townsend is an unprofessional, classless person, who, when she told me my refund would be delayed by another two weeks, started laughing. Absolute dumpster of a human being.

Fantastic experience: Great gym, best in the area IMO for diversity of equipment and facilities. Upstairs (rooftop) turf and bars w/ 40yd dash and outdoor equipment, multi lane pool, basketball court, squash courts, all the studios you could ask for, jacuzzis, steam room, sauna. Can’t think of anything else I’d need any many more machines than most other gyms. Yes you pay for what you get- but if you can afford it and you’re serious about fitness & want a range beyond just basic weights and presses, it is worth the price. Also very clean in my experience with friendly staff.

Fantastic experience: Mostly a positive experience! The facilities are Solid!

Fantastic experience: Best secret ever, Bball court is really nice

Fantastic experience: Great place!

Negative experience: Very disappointed, lockers do not work so I need to run around naked trying to find a staff to open it. and they say that the lockers are malfunctioning so it is OK, just deal with it. Heard so many other people with the same issues and no one seems to care to fix it. For a high price it is a very poor quality service.

Negative experience: Pretty much over priced DIRTY DIRTY DIRTY. Wouldn't recommend at all. You better of at a less expensive gym.

Fantastic experience: Best secret ever, Bball court is really nice

Fantastic experience: One of the best gyms in LA! Even during Covid they maintain a high level of cleanliness, can't wait until gov restrictions ease up so I can cardio without a mask on

Fantastic experience: I used to work in the gym. Their machinery was very clean and very well organized. I thanked the coach who helped me to get a fit body. He's showing me the best ways to work out.

Fantastic experience: This gym makes me feel good in myself again and they're just doing their job of teaching newbies, so they're going to give you advice on how to build confidence. The gym is sterile and has various types of machines used for workouts. But if you're looking to go here, I promise you're going to be their happy customers.

Fantastic experience: I have been a member of this club since 2006 and it has enabled me to stay healthy and increase my flexibility and strength. There is a wide variety of classes which are taught by experienced instructors who always modify for those that need it (like me!) There is an enormous amount of equipment and the locker room is well maintained. I love getting facials and massages at the SPA. It's like going to a country club!

Fantastic experience: Positive: Communication , Professionalism , Quality

Fantastic experience: I have been a member of other gyms but equinox has always been the best and cleanest! By far!

Negative experience: Management is terrible, with very poor quality of service, they care lot about your money so watch out, they're always pushing to sell something and if you don't buy it the staff becomes rude.

Positive experience: Yo the new manager really listens and gets things done!!!

Positive experience: Tried it out for a few days. Large facility with a lot of options and was nicer than most gyms but not nice enough to justify the cost. Didn't end up joining in the end. Cleanliness could be improved. Pool looked cloudy. A lot of gym/equipment felt dated. The restaurant's on site weren't very good.

Positive experience: The new manangement team and the Group Fitness Director are really awesome. The facility overall is the 'cleanest' and the staff truly tries to meet members requests.!!!

Negative experience: Customer service is bad, not helpfull or willing to assist...

Fantastic experience: It's top. Indoor pool, restaurant and bar inside, indoor basketball court, hair salon, small cafe valet service. It's a really chill experience. Oh, and they eucalyptus towels for you to use. There's much more to it, the vibe is chill, people are kind when it comes to sharing space. Trainers are always there to help with any basic questions. You do need a special membership tier in order to access this location apart from a regular Equinox.

Fantastic experience: Michael is so helpful and awesome! So nice and thorough. Really liked talking to him and got a lot information! And super polite and friendly. What a treat !!

Fantastic experience: Great club , great sales staff and customer service every one is really friendly ..... Kristina is really great she has some amazing deals if you wanna join the club ......

Negative experience: Trainers at this facility evicted a black pastor because they overheard his phone conversation supporting Trump. They then cancelled his membership and banned him for the same reason. Violation of civil rights. Couldn't recommend this place for any reason.

Negative experience: Two weeks here was enough to make me leave Equinox after 4 years as a member. I decided this month to upgrade my membership back to the Destination Pass I originally had because I wanted to have access to a club close to my new office for the next few months. When I toured Sports Club LA, however, the membership manager was wholly disinterested in showing or telling me about the club. She did such a bad job show me around and tell me about the club that one of the trainers at the club had to give me another tour during my first day because I didn’t know where anything was or even most of what was in the building. This is also apparently the only club that does not validate, but the membership managers don’t share that information on the tour. I explicitly asked the woman who conducted my tour about the length of the validation period, and she assured me that there wasn’t a time limit to worry about with Equinox’s validation, and that I just needed to get a stamp on the way out. That worked fine for most of my two weeks there but on the last two days, I was told that I was not allowed to get a validation. When I challenged the front desk attendant about the policy and about the fact that the membership manager told me I was going to be validated, the first woman was rude and snapped that the membership associate was wrong: the second attendant was sardonic, but he confirmed that “the membership managers don’t really tell about that because it doesn’t sound good to new members.” So not only does this mean I am essentially stuck with an additional $40-$60 a month on my membership fee, but an employee at the location also literally confirmed that the equivalent of the Equinox sales team there is deliberately disassembling when signing new members. That, in and of itself, is grounds for a complaint for consumer rights violation. The locker room staff has also been incredibly rude. The gym is beautiful and has nice amenities, but the fact that I was quite literally lied to by a sales team associate, and that the lie is a common tactic to sign new members at this location, makes me wildly uncomfortable and distrustful that the brand cares about its members.

Negative experience: It a nice gym and facitly with lots of amenities but the obnoxious Persian community especially the “old Persian men” is enough to make you cancel your membership ...such rude mentalities and entitled and very racist toward African Americans I’m like weren’t you all a bunch refugees a generation ago smh ...consider yourself warned I’ve never seen such a sloppy, greedy and materialistic group of people all in one place

Positive experience: UPDATE: I have cancelled my membership. For what this gym purports to be, it is rough around the edges. Equinox markets itself as a top shelf gym/club experience, and their prices reflect that. This particular facility has a lot of great amenities and looks amazing at a glance. However, a closer look reveals that maintenence is always behind; you will often find something broken or in need of cleaning. The massage spa is entirely overpriced. Even though they accept outside appointments, no discounts are given to members, including executive members (there is a one time introductory discount for members though I am not sure this is offered all the time). Staff service is mediocre. This place should be on the level of a 5 star hotel, but the service level feels more like any 24 hour fitness gym.

Positive experience: First of all, before I say anything else, I want to be clear that going to an upscale gym like Equinox makes a lot of sense if you make use of the membership and you can afford it. The Sepulveda club is quite a bit different from the Santa Monica club, and I will talk about both clubs. The Sepulveda club has lots of amenities - plenty of high-quality classes, every possible kind of exercise equipment, sauna, jacuzzi - even a health-oriented restaurant with linen tablecloths and candles on the tables. A big advantage of the Sepulveda club is that you can stay at the club all day without spending very much on parking - and you can even find free parking on the street if you don't mind walking. I think the biggest downside of the Sepulveda club is that they keep having "events" in the club for people who aren't members. Things like sales meetings, birthdays, bar mitzvahs, charity events, and seminars. I would think that they make enough money from memberships that they don't need to keep renting out the club to outsiders. I wish that they could at least publish information about these "events" so that I would know to stay away from the club when this stuff is happening. In contrast, the Santa Monica club doesn't have as many amenities. You can buy food there, but they don't have normal things like coffee, Coke, or Gatorade - just a bunch of ultra healthy things that I have never heard of. One of the nicest things about the Santa Monica club is its vibe - it feels friendly, comfortable, and creative. I think the biggest downside of the Santa Monica club is the cost of parking. The first two hours are free, but if you want to stay longer, the parking can be very expensive - unless you don't mind walking to one of the big Santa Monica parking structures.

Negative experience: WARNING: stay away from them. It is incredible hard to cancel the membership. I have asked them to cancel, what they did is charged me two more months fee!

Fantastic experience: Marcus Morgan was very informative, I had a lot of questions and he took the time to answer me and also point me in the right direction. Great club overall, chat with Marcus if you get a chance he will motivate you to do better.

Fantastic experience: Best gym I have ever been in. Pricey but at least you can say you get what you pay for .

Negative experience: Absolutely not worth the upcharge. Location has 1 leg press. Rude, mostly Persian, members. Front desk staff hit or miss. Showers smaller than other locations. Weird layout of amenities in bathrooms makes for inconvenient moving around when getting ready.. ie, lotion, razors, dryers, plastic bags and towels all in different locations. If your a young creative or entrepreneur looking for an energetic experience this isn't the gym for you.

Negative experience: They care nothing about clients, place is run like an ignorant corporate natzi factory camp with a bunch of 20 something year old so called managers with no education desperate to push their insignificant weight around, they have incompetent abusive people running the place including the so called kids club run by a vulgar self interested woman Casey who gets paid to take care of her own child and basically steps on everyone else. Rude with no skills on how to treat others except to take their money.

Negative experience: I have never been around so many vile, distasteful ,superficial, and racist people in my life don't get me wrong the gym is awesome but the people in the gym spoil the experience. Not racist but my biggest issue was the middle easterners in here they have absolutely no respect for anyone let alone themselves they are extremely territorial and aggressive and downright disrespectful they have no sense of decorum at all constantly stare at you in the locker room with looks of distaste. I was an executive member private locker area was nice but due to their bizarre behavior and lack of good hygiene some of them are living proof money doesn't buy you good sense, class, or character. I don't get why people are stealing the Kiehls product, q tips, toothpicks towels and hair dryers in the executive locker room and we had fruit non executive members and I have witnessed some trainers coming in and take fruit from the executive locker room it baffles me that people with means are stealing insignificant things that's when you know you have issues as a human being. I cannot believe I paid almost 400 a month to deal with this craziness. As I have said before the gym is great but the people in here have serious issues I don't know if it warrants the price of admission.

Negative experience: Yelling at customers and banning customers who don’t think the way they do. Yuck! Zero stars!

Negative experience: Racists and bigots work here. Kicking out a black pastor just because he has different views than them

Negative experience: Management is unattentive, racist members, out dated equipment, weights have been broken for months, even after telling management twice. I wish they would do better. And if you call corporate, expect to wait an hour to get anyone on the line. It's not like this isn't a BILLION dollar corporation! Pathetic!

Fantastic experience: It was very good