Crunch Fitness - West Hollywood

Negative experience: i’ve been a Crunch member for around six months and travel often and pay for a national wide membership. I was in Los Angeles for a meeting and came to the gym in order to change clothes and not even work out was instructed that it would be an additional $10 charge just to use the bathroom. I was directed by a woman named Perisa to go use the public restroom out in the mall area. Totally disgusting customer service. I will definitely be canceling my membership as soon as I get back to Austin, Texas, and want management to know people and policies like that won’t be accepted by hard-working Americans.

Negative experience: This place charges a high price to be filthy and homophobic. Do better.

Negative experience: This gym markets itself as a West Hollywood gym, but it’s actually in Hollywood, meaning it’s part of the City of Los Angeles, NOT West Hollywood. They use "West Hollywood” to make it seem like it's a gay gym. they feed lies to the media claiming that there's inappropriate behavior in the locker room/sauna to desperately attract new members. they say they have been in “West Hollywood” for 25 years, which isn’t true. Not long ago, their location was a Planet Fitness charging just ten bucks for a membership. nice try. I wish they were more honest about the reality.

Negative experience: There are some members who abuse amenities at this gym and instead of cancelling the membership of these members, they decided to remove the amenities so that no one can use them. Not sure why they think it is okay to punish all members. Will be canceling my membership. Very bad decision by management.

Negative experience: They charge city members an extra fee to access this location. Not even a premium facility also not one ounce of testosterone in this gym. Please stay away from this place

Negative experience: I started my membership on New Years with my husband and we did not opt to renew for March. This Crunch is not worth the price—I really resent the management’s “collective punishment” against all members, and the removal of perks with no notice. Crunch broke its trust with all members over a select few, when all they had to do was ban people. It really feels like they resent their own gay clientele. I recommend trying any of the other gyms nearby.

Negative experience: This gym suffers from grossly inept management. After just one month as a member, they've already resorted to punishing all members for the transgressions of a few. Closing down the steam room was an utterly shortsighted decision, and I hope my membership cancellation sends a clear message about their poor management. I'd much rather pay an additional $45 (without any ridiculous down payments, mind you—you're not Equinox) and join OPVS instead. Until they overhaul their management team, I won't be back. I got a strong homophobia vibe which explains the disdain for their clientele. If you're considering this gym, beware of the chaotic atmosphere, old equipment, unprofessional staff, and the management's tendency to shoot themselves in the foot. Your time and money are better spent elsewhere.

Fantastic experience: Bought a day pass for workout. The collection of heavy kettlebells is great and it suits my need. The front desk staff was nice and polite.

Negative experience: EDIT: The steam room is now closed. Being an amenity we pay for, a feature of the membership, and part of what makes this gym a "crunch signature" ... this reduces the appeal of the gym. Debating on whether or not to change to Equinox or John Ried. Might be a better value. This gym is 75% gay men. It’s also well-located, clean, two levels, it has all the equipment/machines/classes a person could want, and the huge locker room has a hot sauna & steam room. The people who work here are great. In terms of large West Hollywood area gyms that don’t cost a million dollars a month, this is easily the best. Someone did brake into my locker and stole my wallet and phone. Then on another day someone stole my slides…. And then the other day someone stole my toiletries. So there is a downside. But I have a better lock now and I’m more careful with my things

Negative experience: Not really worth it. You can get the membership around $55 a month. But within this range you can easily get another gym with more and newer equipment. And if you’re a gay people, this might not be a safe place for you anymore. Got assaulted by a homophobic person last Friday evening at the locker room. Already gave up on the management, they’re not gonna do anything for us.

Negative experience: Don't come here. They are greedy and disgusting. If you lose your home and everything you own in a house fire and have to relocate, they won't cancel your membership! Because you signed a contract!!! Don't sign a contract with these people!

Negative experience: This is the worst location, tired to get the complementary pass that is offered online, and they don’t even offer it unless you join the gym. Such trash, and horrible customer service.

Fantastic experience: Loads of new equipment and very spacious gym! 10/10

Negative experience: The weights are as fake as the people. The staff is a joke!

Negative experience: It's the same as every other crunch.It's not a real gym.It's just full of pretentious non fit soy boys. Save your money and actually workout at a real gym. Also, the people and the staff are the most rude people on the planet. They think because they're on sunset, they're better than. Not a single fit person in the room!

Negative experience: people are so rude...employees..front desk... so unwelcoming! Forget training your abs, Train employees on People skills!

Negative experience: Cheapest gym in town

Fantastic experience: This review is for Crunch trainer, Michael. So grateful we had the chance to work together. My body changed noticeably in just a few months. Lovely guy on top of it all. Thanks again, Michael!

Negative experience: canceling membership is impossible until you cancel your card entirely. Place will give you fungus in your hair feet & skin… (Nizoral helps if you can’t afford seeing a dermatologist for a prescription ) wiping machines doesn’t help as I always wipe before & after use. Never had a skin problems till coming here…

Negative experience: Hi Everbody, I hope you all read my review, but I do not recommend this gym! Especially their personal trainers! I was on a monthly plan, and I asked the trainer to stop because I was away for a while. Yet she still went ahead and charged my account over 1k of monthly sessions when I was super specific not to! She told me today that they can't refund my account! I tried calling the gym but they won't get back to me.

Negative experience: I've been a member of Crunch Gym West Hollywood for 6 years, but the quality has drastically declined. It's not worth it anymore. I've been to many other Crunch Signature locations in NYC, and compared to those this one is by far the worst and should be considered none signature. I come in the early mornings, and the front desk staff never greet members often half asleep or often on their phones or personal laptops. The bathrooms are uncomfortable, with creepers lingering around the showers and sauna, Equipment is old compared to any other crunch signature gyms and will not be replaced anytime soon. Barbells are, some are rusty and poorly maintained, they have old stretching mats and a lack of essentials like bands — often stolen and definitely not what you'd expect from a high-end gym. Staff are dismissive when you provide feedback, and the AC barely works during summer with loud fans overhead make it unpleasant to work out. There's a high turnover of personal trainers, and the new ones are rude to members and need training on customer service. Training clients while on their phones. Their suppose have a DJ in the weekends and that has been scraped. I reported several issues to management, but they brushed it off. RR room is now off-limits to members and reserved for trainers only.

Fantastic experience: Staff is friendly. Treadmills and machines are new and clean. Locker room is clean and well maintained. Big shout out to the manager Tara for being awesome and personal. She checked in on me when i had a rough day but asked her a question and it made a world of a difference for me. Thank you.

Fantastic experience: Literally my favorite gym in LA. I moved to silver lake from weho and still drive here to workout. Everyone is friendly, parking is so easy, staff is super helpful. It’s always clean, fresh towels, machines have always been working and in great shape for me. Also very cute Halloween and pride decorations. EZ 5 star review :)

Negative experience: I love the gym but I can’t event use the steam room or sauna because consistent inappropriate behavior . I have witness disgusting intimate interactions in the showers , and specially in the steam room , to a point where I don’t use it anymore and all my buddies I encouraged to join left . Andrew is the best trainer and it’s worth going there for classes .

Negative experience: Dear God, Please explore other options in fitness. I was a member for about four years. When I decided to end my membership, the manager, management, and billing department sent me from one department to another in order to end my service, all the while continuing to bill me. In business, it's the entire service from beginning to end that keeps customers and brings them back. In Los Angeles, there are a multitude of really great gyms. Let my experience advise you on your decisions.

Negative experience: Very disappointing gym, broken machines plus rude staff. After questioning why my balance was still due for those months when my member wasn’t cancelled during covid due to closure of gym I was still penalized and my credit was affected by their fault their own. Yet no help was offered and had to make a payment to remove it from my credit report. After trying to solve it for years. Stay away from this gym, you’ll get ripped off and there are way better gyms locally in the same price range

Fantastic experience: This was gym heaven. I’ve been to over five crunch locations and this has to be my favourite. The layout is great - spacious and well organized. The gym was very clean. The washrooms were well kept and equipped with blowers, straighteners, and all I needed to get ready after my workout. I used a day pass a few times and would definitely return to this gym again. Too bad I’m Canadian but highly recommend going in the morning before 7 as it was quite quiet. There weren’t many squat racks but the machines made up for it

Fantastic experience: I went last week and it was great. Well stocked gym and very high end. Apparently, too high end for me though! I've had a membership based in the downtown Long Beach location for over a year now, and when I needed to move to Hollywood for personal and professional reasons, I was assured by the staff there that I could use my membership here because I have the plus version. Apparently though, that wasn't true. I'm not sure how I got in last week, but apparently if you have a franchise membership you have to pay $10 every time you work out. I'm only saying this in case anybody else with a crunch membership thinks they can stop here to get a quick session in while they're in the area, or if they're traveling. Too bad, but it's a cool spot if you can afford it!

Negative experience: Hi! I had a very terribel experience at this place. Im from Denmark and visiting LA. I was staying at a hotel in West Holywood where i saw this fitness close to me. I found the website and saw it were possible to get a free 1 Day-pas for filling your mail and phone-number - so i did that. When i arrived i get told that it is only for citizens of LA that can achieve the free trial, which it didnt say anywhere on the site! Completely scam to afterwards charge me 35$ to train at a regular fitness. I would never recommend anyone to go train at this facility.

Fantastic experience: This place is big and not too crowded. Staff are nice. Most of the guys seem willing to let you work in on the more popular machines with them.

Positive experience: Nice gym! Loved the dance class. Parking sucks.

Negative experience: There are never enough clips for the benches and racks, nor are there enough bars. I have asked for months at the front desk and this never changes. It can't cost more than a month of one person's membership to have more than enough if things are constantly being moved around. They've supposedly fixed the AC although they don't seem to run it. They have the fans unplugged or with no way of turning them on so it is always hot. There are no fans in the center of the gym where the majority of people are. It's disgusting. No staff ever walks around to put equipment back in place. The bathroom always smells like vomit.

Fantastic experience: Overall, Crunch is great value, has good equipment, is not too busy, and has excellent staff, classes, and personal trainers (BIG shout-out to Lauren, the manager, and PT Bridget). It's not too expensive and doesn't require you to sign a long contract. I've loved every class I've taken - and they've all kicked my butt! I also enjoy a good steam room afterward. They validate the parking for a few hours, and it's right next to a Starbucks,, CVS, and Trader Joe's #Bonus (Dear Crunch... please do not put your prices up because I said you're good value!)

Fantastic experience: Best gym in Weho. Equipment is fixed fast. Clean. Moderate price. Full fridge. Facilities beyond average. No comparison in the area. Well above the gym standard in the surrounding area.

Fantastic experience: It's great place for exercise and fitness

Positive experience: Great gym for women since it’s mostly gay men! Very safe and chill environment. The towels are a little small, but I appreciate that they have them. The free weight area is usually pretty busy, but a way around it is using the class studio when they’re not having classes. I do wish they had more times for mat Pilates, the only time they offer doesn’t work with my schedule, but they have many HIIT classes for people who are into those. The women’s locker room is nice and equipped with shampoo, conditioner, soap, mouthwash, qtips, lotion, hair dryer, flat iron and curling iron.

Negative experience: Front desk refused to honor courtesy visit for a guest previously offered by my membership advisor.

Negative experience: Do not go here.

Fantastic experience: Great environment and the workers there are very helpful! Definitely going again!

Fantastic experience: Meaw

Negative experience: Outdated equipment that needs to be repaired or replaced. Expected much much more from this place.

Positive experience: I’m a former 2017 member who moved to personal training and then to a gym closer to work in the South Bay until the pandemic. I re-joined (May 2023) after visiting several gyms in the area due to location, certain equipment, public health approach & the ability to pay for a year w/ some personal training perks. 1. Front Staff: The people attacking the front staff in the comments were likely doing that to them in person. Whether in 2017 or my recent return in 2023, I’ve never encountered a rude front desk staff member or really any staff member. I HAVE witnessed and experienced an occasional rude member. 2. Cleanliness measures: Crunch is way better with cleaning staff operating throughout the day and not just at night. I wipe down machines and mats and have seen more people do this at Crunch than my last gym. 3. Public Health: I like that this isn’t an anti-mask environment like the South Bay. There’s no judgement or comments if people choose to wear a mask to class or throughout the gym. I like the meter on the app to get an estimate on how busy the gym is. My last gym in the South Bay had an outbreak and was very non-chalant, anti-mask and didn’t prioritize cleaning. I loved that gym, but there was an anti public health, anti-mask vibe. Crunch is my first indoor gym experience since 2021. I like that people can mask, there’s a meter to gauge busy times and lot of cleaning stations. 4. Personal training & nutrition products: I like my trainer and while the sessions are competitively priced with some of the independent trainers, there are frequent discount opportunities. I like the dot-fit products because of the NSF 3rd party testing. As a former supplement compliance person, I respect this organization. The company seems solid as opposed to many random brands. There are many options protein shake wise. The protein powder seems competitively priced. I really like the Calcium/Magnesium supplement. There are sales and it’s competitive with costs in the stores. In fact, it’s cheaper with more transparency than many companies in stores. 5. Classes: I really enjoy the dance classes and the yoga is great. I like the yoga room. The other classes look fun. I haven’t tried them yet. Cons: Yes, the building had an air issue as someone noted. I was fine. It has been fixed and the staff made us aware and brought in portable air conditioners to help mitigate the issue. There was a sign that the building resolved this issue. I recommend bringing your own hip circle band and hip thrust padding. There are often a lot of people and things get lost.

Fantastic experience: Parking lot then Level 2

Negative experience: This gym is one of the worst I’ve ever been to considering the price for a monthly membership. From the sign up process, the whole experience has been terrible. The person signing me up promised a promotion and after I gave them the payment information they said that the price was only available at other locations so I had to sign up for the regular pricing without the promotion. They wouldn’t honor the pricing we agreed on. Then the gym itself.. the equipment is very old and half the machines make noises they shouldn’t be making. There are only 6 benches or so throughout the gym, so if you come in during busier times, prepare to wait for equipment. Lastly the atmosphere is not great. Most days they will blast music so loud that you can hear it through noise canceling headphones. If you ask them to turn it down, they will say that corporate mandated that volume. Some days too there is training groups at the cardio section so you have to suffer through a drill Sargent screaming at people.. in addition to the insufferable music. Planning on switching my gyms very soon.

Negative experience: Terrible customer service, be careful with the over charge of your credit card even though cancelled membership. Unprofessional and rude front desk

Negative experience: The one star just for the blonde girl at the front desk! Horribly rude , terrible customer service and condescending. She should be fired !

Negative experience: I'm going to cancel my membership if they don't stop playing their garbage music so loud I can hear it through my headphones

Fantastic experience: I've owned and operated multiple fitness clubs (franchise and independent label) for more years than I can count... all that is to say, I know how hard it is to maintain quality class instructors. And this particular location is incredibly impressive in the variety of classes it offers and the caliber of the classes themselves. Demetrius has put together a team of yoga, spin, dance, circuit, atb, shred, circuit instructors that is exceptional. These instructors inspire and push you right up to the point you need to be pushed that particular day, without pressure or shame, but rather encouragement and self-empowerment. It's quite amazing actually. They truly care about the people attending the classes, trust me you feel it. Most importantly you leave with a feeling of accomplishment, a feeling of community, and a feeling of emotional levity. I actually used to lift weights exclusively and now, well I find that I'd rather spend that limited precious time we all have at the gym in one of these wonderful classes. COLIN K is a gem of a person. He has meaningfully changed my life, way beyond just the physical gains for which we often initially come to a gym. I've grown in the way I deal with the world, both spiritually and practically. All of which is so much more important than how many lbs I curl or how many miles I run, and yet I find myself in the the best shape of my life. I assure you, the rest of the instructors on the team are awesome as well. This gym really provides something for everyone. *And please DO NOT be turned away from this gym because of this minor air conditioning issue, it is not that serious. The temperature in the gym is totally fine, in fact some areas I find are actually too cold. They are honestly doing the best they can, it is so apparent in their efforts. I can tell you from decades of experience, there is no temperature that will satisfy all the members of any gym, that is a fact. BOTTOM LINE, here it is... I go to a fitness facility to sweat, to burn some calories, to smile, and to leave a better person than when I came. I think by now you all know exactly where I will be. Peace.

Fantastic experience: THEY FINALLY FIXED THE DAMN AC!! ITS A WEST HOLLYWOOD MIRACLE!!!

Positive experience: Poor air conditioning. It’s very hot on the weight floor. Often too hot to do a full workout on many summer days; Potentially dangerous conditions. Gym manager was understanding & helpful and seems it’s a building owner issue. Hope it’s resolved soon. Update 8/1: some acknowledgement and changes seem to be implemented

Negative experience: Rude staff, rude people, expensive, no AC, no free trial for friends. Needs serious improvement.

Negative experience: DO NOT REGISTER, SIGN UP or even come as a guest. This is the third summer that this gym has the air conditioner issue ( & it’s always summer in LA) Same lies & excuses as years before. They added 3 useless AC units which made the situation worst & it’s like a disgusting HOT YOGA. Bring your tea bag for the water fountains. For additional, the plaza’s elevators are always broken. Trust me, drive less than 10 mins to get to another gym. Anywhere BUT HERE. This gym doesn’t worth a dollar. We just canceled our membership today.

Negative experience: AC has been broken for 3 consecutive summers. Brought a digital thermometer to the weight room today (7/26/23) and it was 92.5 degrees Fahrenheit (see attached photo). You’ve had more than enough time (3 years) to fix this — it’s now unacceptable.

Negative experience: Broken elevator, no air conditioning, crowded, locker room is a mess… see photos

Negative experience: As far as amenities, this is best crunch I’ve been at. Towels and steam room and sauna are fantastic. The AC being broken is terrible. Because its not enough fans. And With machines close together, people close together workout, makes it unbearable, And hard to breathe. Didnt like the rate of pay for parking. Validation of your ticket doesn’t help with cost of pay.

Negative experience: Feel the burn. Good classes and reasonable price for the gym. That said, everyone is texting while working out. Totez annoying.

Fantastic experience: I have been a member for about 4 years and I love it. The only gym I have found (and I have explored a lot) outside of the $250+ that has incredible classes and a regular gym with equipment. Yoga room, fitness room and spin room, which is perfect because I love to take classes and get my weight training in 2-3 days. Colin K is one of the best instructors I have ever had and I have been following him since the first spin class I took!!! His classes are challenging and his motivation in class is truly inspiring. I stay majority because of him. I also want to shout out Andrew and Demetrius for their great classes and always pushing me. These instructors are really special and make my Crunch experience what it is. Parking is easy, towel service, steam room/sauna/showers, everyone is nice and it is always clean. Only down side is I wish the weight room was bigger and they can add more machines so there is 0 waiting. This can be an issue if its rush hour... leg machines are not available quite often. I hope one day they move into a bigger space and open one on the West Side too so I can go when I am traveling to that side of town. I want a Crunch everywhere. :)

Negative experience: Great greet n judge setup at front desk

Fantastic experience: AMAZING GYM!!! I visit LA often and have been to many gyms in the area. Crunch is by far the cleanest, and has the best equipment! The manager Herman is so helpful , professional and friendly ! I can’t speak higher of the staff and location !!

Negative experience: worst gym ever. i dont know how they let scammers work here but they do. i paid for personal training sessions and i was placed with chris lang even though i specifically asked for a female trainer. i didnt get any results with him, but the fact that this gym hired someone so shady says a lot about this gym. he was selling services and when i paid for his retreat he kept talking about - randomly quits this gym and ghosts me. thats right i paid him money for a service and didnt even refund it. not only that but i told crunch about this and they did nothing. saying they dont have his file when i know they do. this is the worst gym ever. this gym should refund me for all the money lost.

Fantastic experience: Brianna makes all difference, she is beyond welcoming and professional, always great to see someone who cares and has such a positive attitude.

Negative experience: They claim my peak membership isn't valid at their facility. Something about this can't be legal since my membership says that I can go to any crunch fitness location.

Fantastic experience: Love Crunch ! Always a good pump

Fantastic experience: Awesome energy and vibe, good people...I'm constantly motivated when I walk in the front door :-)

Fantastic experience: This gym is truly amazing, but what makes me give it a 5-star is due to the amazing spin class given by instructor Christina Fulton! Her dedication and energy is on a whole other level. Her classes and Crunch's environment definitely put it above the competition. Give Christina more classes!!! Way better than Soul Cycle!

Fantastic experience: Went in to inquire about a day pass for a visiting family member and had the best experience. Professional, helpful and finally a person who is happy while working. I’ll go back just for the staff!

Fantastic experience: Spencer was Great. Customer service was awesome

Fantastic experience: Great location and lots of equipment available. The hours are good and the lockers/showers are regularly cleaned.

Fantastic experience: The best cleanest gym!

Fantastic experience: Awesome place. Talk to Lindsey if you come here.

Fantastic experience: Not sure why all the bad reviews, as a WOMAN... I love this gym! (; Always clean, people are nice, its never packed. And there aren't it seems like ANY creepy guys staring at you.. gotta love weho! I have no complaints. (:

Fantastic experience: Visitor friendly, lots of equipment

Fantastic experience: Oscar is the nicest guy ever. He’s so sweet and helpful. Give him a raise I just moved to LA and never met a nicer guy.

Positive experience: Recently moved to the area and had been enjoying this location for a few months until the AC died right as the hot months started. Been about 5 MONTHS now with no AC. I also read reviews about this happening last summer too. Seems like it annually stops working each summer, which is unfortunate.

Positive experience: I went to this gym for a day while out of town on business. This is a nice gym that has all the weights you need for a good workout. Honestly its one of the few "regular" gyms in the area due to its proximity to Beverly Hills. It was a bit crowded but I still managed to get a good workout in. I definitely recommend if you are in town for a few days.

Fantastic experience: Staff is helpful and got me into my work out real quick. Day passes are reasonably priced

Negative experience: On 9/29/2022 one of my best friends had all their belongings (car & apt keys, wallet, cash) stolen within minutes of entering the gym (he left shortly after arrival since the gym was overcrowded and his locker was broken into). He received no assistance with this incident from management and after posting this to social media, has received numerous responses on similar incidents and horror stories indicating that this has been a regular occurrence with members at this location. The only recommendation I will provide regarding this Crunch is to only take there what you are willing to lose...

Negative experience: I’ve noticed that African American members do not receive the same level of customer service compared other members. The front desk staff readily greet white members when they come through the door and say goodbye to them when they leave, but often do not even make eye contact with me or my partner.

Negative experience: the A/C has been broken for over year, at this point it’s laughable. mini a/c units do not solve the issue and i doubt they’ll fix it any time soon

Negative experience: Don’t bother joining - it’s not worth it. The focus is on sales, not managing and maintaining the club. For the second year in a row, the A/C has been broken all summer. The problem started in May, it’s now September, and no progress. They have a sign at front desk blaming the landlord. Under the lease, Crunch is responsible for the AC, not the Landlord. The club was recently closed for a day due to no electricity. The sign on the door sated it was out all over, yet Trader Joes, the theater next door and Salon Republic all had power. The power was out due to non-payment of the utility bill - Crazy! Management doesn’t care about unhealthy conditions like no AC, dirty locker rooms, and broken equipment. Sales are all they care about.

Negative experience: Don’t bother joining - it’s not worth it. For the second year in a row, the A/C has been broken. The problem started in May, it’s now September, and no progress. Management doesn’t care, and can’t seem to make any progress on the issue.

Negative experience: This location is kinda garbage compared to NYC. they raised my rate $10 last year without notification and again $10 this year, but they have not made any upgrades to the gym and their towel quality compared to other crunch locations is embarrassing. The air conditioning hasn’t worked all summer… gonna be tough competition once John Reed opens in weho fall 22.

Negative experience: This gym has NO AC!!! Yep you heard that right! This gym has NO AC and management seems to not be doing anything about it! On top of how filthy this gym is, this is completely unacceptable and not worth the money anymore!

Negative experience: The A/U has been broken for months**. It's cooler to work out OUTSIDE** then inside. $100+ membership to work out in what feels like sauna. There hasn't been enough actions to justify the cost. These aren't livable conditions and let alone working out** were still paying and stilling working out. COMPLETELY UNACCEPTABLE.

Negative experience: Ac been broken for months. Too hot. Too busy

Fantastic experience: I had a great experience at the Crunch Weho lots of equipment for every targeted body part. I can see they are doing some renovations and I’m sure it will be even better when I return to the Weho location. The staff is super friendly. Towels were readily available no having to wait too long for anything. Overall solid gym.

Negative experience: If you’re considering to signup in in this gym I highly recommend to think again. It’s been more than 3 months (basically since the heat started) that the ACs are not working and they are using few fans to in the gym. There is no air circulation and it’s smelly and stuffy. It smells like sweat and damp everywhere . And then the water fountains. The water fountains are on and off and when they work the water it almost hot. No matter how much literally every member complained nothing has changed. They try to tempt you to sign up so you can use the classes but it’s so hot in the classes that you won’t be able to breath.

Fantastic experience: Great workout! Wide variety of equipment, friendly staff, not too crowded on a weekday

Fantastic experience: Love this gym. Clean clean clean. Awesome staff, great classes.

Fantastic experience: Great experience here! Been on vacation for the week in LA & the GM Casey was super welcoming; getting set up for a guest pass was easy. The facility was clean, ergonomic, & approachable. Thanks for having me!

Negative experience: Great location, but poorly managed. Not a clean gym. Health and safety are not a priority. More emphasis is placed on sales. Machines are outdated, but it's not the biggest issue. How disgusting the gym is is the major concern. Machines, bathrooms, studios, and equipment are filthy everyday. Machines are always covered with dried sticky film first thing in the morning (5am). There are no cleaning members cleaning or touching up throughout the day. Studio floors are often dirty. Front desk and management are pleasant and their working quarters are clean, but the gym is beyond disgusting. I'd highly recommend getting a membership elsewhere. It's not worth it.

Fantastic experience: I just enrolled this branch and Cody took Care of us . He was really helpful and cheerful, gave too much positive energy. We are so happy to enjoy healthy life w crunch Find Cody for enrollment.

Fantastic experience: Welcoming and helpful services, good vibes and energy, great facility and equipment

Negative experience: THE AC UNIT IS BROKEN STILL! 88 DEGREES INSIDE! UNACCEPTABLE! If it is outside of your control in getting it fixed then you need to rent industrial air coolers! I cannot workout in this heat! Corporate is useless!

Negative experience: AC hasn’t been working for I don’t know how long. Working out there now that summer is here has become really unpleasant. Come on guys how long can it take to fix something that is so important for a gym to work properly?

Negative experience: This gym is fine, I like the equipment, but what is wrong with the AC and fans not being on during the hottest time of the day. Makes my workouts so uncomfortable. Might start looking for a new gym just for that reason.

Fantastic experience: Great amenities and equipment, bonus points for the locker room and bathroom getting regular cleaning.

Positive experience: Not a bad gym overall, but people here sit on machines on their phones - all the time. I've asked management to help with this, but they did not. Staff not all that friendly or helpful. Over-crowded at peak times and you can't get on a machine or space. Again, phones. Locker areas are super tight and claustrophobic. For the gym price, you get what you paid.

Negative experience: Truly pains me to write this bad review because I've been a happy customer of this gym for over 8 YEARS. Never had a problem with the gym itself and after reading all of the HORROR STORIES about canceling the membership I thought that as a valued customer for so long I would have a pleasant experience. I WAS VERY WRONG. The minute I tried to cancel because I was moving away it's like I immediately became an ENEMY that they would fight to try and get the last cent out. I cancelled months ago and had to contest countless credit card charges and block them from making random charges whenever they please. Got one new charge TOFAY OUT OF THE BLUE after months of not seeing anything. THIS IS A TRUE NIGHTMARE. Also, that email they respond the reviews with appearing like they want to help is a joke. Used it repeatedly to get in touch and was a nightmare being rerouted from person to person. The managers at the actual gym couldn't care less and anytime I was telling them I had this issue they brushed me off telling me to call billing. Of course when I call billing they say to call the manager of the gym. It's like they have this very planned scam in place making people waste a ton of time hoping they get tired and get a few charges thru. After OVER 8 YEARS of bringing my business to this company it is a SHAME THEY WOULD TREAT A VALUED CUSTOMER LIKE THAT. And to that person that will reply to this review with a standard "we are so sorry bla bla bla... contact us at this email bla bla bla..." NO people have better things to do than waste their time contacting you guys because you are making unauthorized credit card charges! You can deal with the credit card company tarting it as fraud, because that's what it is. Thanks!

Positive experience: They charge way too much for closing at 8pm on Sat/Sun- those are Covid hours and no one who is busy on the weekends appreciates having their gym close at 8pm…