Bentonville Community Center

Fantastic experience: We love the Bentonville Community Center. The kids area for while adults workout is excellent. The classes offered are amazing , especially Zumba with Amy ! Staff is always friendly and kind ! Great prices for all the amenities. We have had a birthday party there , which was awesome & their member activities are such fun . Highly recommend!

Fantastic experience: This place was amazing

Fantastic experience: Nice Tennis courts!

Fantastic experience: My primary usage is the swimming pools. Great place to workout. The facilities are extremely clean. The staff are a pleasure to answer questions.

Fantastic experience: Enjoyed the fact there are so many life guards on-duty

Fantastic experience: Great facility for all ages. You have membership or not.. you have so much to do here. it’s clean and all staffs are happy and helpful. My kid loves her swimming instructors.

Fantastic experience: I was there for a meeting and it was comfortable. There is a lot for individuals to do at this location.

Fantastic experience: Good place to go for families especially with children lots of options

Negative experience: For some unknown reason you can sign up online but you have to physically go there to cancel???

Negative experience: Nice facility but incredibly rude front desk staff. We recently had a birthday party there and the party room capacity is 25 people due to fire code restrictions (totally understandable) however the front desk staff was really rude to our guests. Told them to leave unless they were willing to pay extra (which we already paid the fee to have a party at the pool) and they weren’t even going to be using the pool. When the guests asked if they could at least just drop off their gift young woman at the front desk told them to leave and that she didn’t have time to fix a problem that isn’t hers. No one came and told me that they were turning our guests away and if they had, we would have happily made it work to ensure no more than 25 people were in the party room. We understand the importance of following fire code but the situation could have been handled differently especially for guests that drove in from out of state. Super disappointed and embarrassed that this is our city’s “community” center.

Fantastic experience: It’s an amazing place! They have no idea the blessing they are for parents with small child trying to be healthy. The kids center is truly wonderful and the people working there are 10/10. Our baby is adapting to the place and crying here and there but they really help us out.

Fantastic experience: My kids and I went swimming here at the community center. Even with not being members, it was super affordable to get in. We spent about 4 and a half hours. It's like a playground with water, my kids loved it. I have a younger one (4) and an older one (11) and they had areas for each of them. It was clean, everyone was friendly, the restrooms were close by. Oh and they had life jackets to borrow. I definitely plan on taking my kids again.

Fantastic experience: A great place to regroup and go to events.

Fantastic experience: Excellent facility and staff

Fantastic experience: An amazing place for all ages, but a really special place for seniors to enjoy activities with others and to safely exercise. I love the slide in the pool!

Fantastic experience: This place was amazing! It was clean and not too cold. The grand-kids absolutely loved it!

Positive experience: Nice gym with good workout classes and many machines but does get busy. Basketball courts and walking track, indoor pools for lane swimming and play, with water slides and lazy river, just wish they had a hot tub! Also missing racquetball courts, saunas, punching bags, climbing wall and large family rooms. But overall good for basic exercise and cardio classes.

Negative experience: Customer service is terrible. The lady that work in the morning she was EXTREMELY rude with me and my kid. Not recommended!!

Fantastic experience: Love the atmosphere! Everything is clean and the staff is very friendly.

Fantastic experience: Amazing little gym. Lots of great fitness classes. A pool for kids a gym and clean locker rooms.

Negative experience: Rude staff and terrible customer service. Do not use this location plenty more in the area

Fantastic experience: Best place ever the slides are the best the pool the diving board everything is so amazing

Fantastic experience: I loved the humongous fungus display! I came just to see it ! This Missourian loved it!

Fantastic experience: We had a blast at the aquatic center. It doesn't matter if you're an adult or kid there is something for everyone. For a local $40 a month is a great deal for the basketball courts, gym, pool and amenities.

Fantastic experience: Great place to work out or take the kids swimming.

Negative experience: I was in town visiting a friend and she suggested we go to the community center for my son to swim. I did look to see if the pool was open but didn't know it was pre school pool time from 10-12. Right when I got to the front desk I asked to purchase a guest pass. The front desk lady seemed annoyed from the beginning of the conversation. The first thing she asked was how old my son was. I was confused by the question because I didn't know about the pre school play swim so I thought she was confused and thought I was asking about the childcare. During this confusion she was very rude with every question I asked and seemed very put out and continued to roll her eyes. Finally when I understood that the pre school swim was happening and not normal pool hours I said that's ok because my son is 5. She then said well is he in school? I said well pre school but he starts kindergarten in the fall. She then kept repeating the pre school swim time was for kids that haven't started school. I said yes he hasn't started kindergarten. She once again seemed annoyed. While this conversation was going on a member walked in with her 3 kids. 2 of which were pre school age and one older. Which I totally understand because the mom has all 3 kids by herself. So obviously it's not a big deal so I am not sure why this lady was discriminating against me and my son. This lady kept insisting my son didn't qualify for pre school swim. Later I went on the website and it said pre school swim was for kids 5 and under. So with my son being 5 and not in kindergarten he does qualify for that setting but she wouldn't budge and turned me and my son away. He was of course heart broken because he didn't understand. She didn't seem to feel bad. Later I called the manager and she said he should have been allowed. It's just crazy to me that this lady works at the front desk and is extremely rude to people. She didn't explain pre school swim time until about 5 minutes of questions and the entire time extremely rude and hateful. Based on other comments it seems like it is a trend with this employee.

Fantastic experience: Such a great pool experience .. as a non-member the price is affordable for a day pass.

Negative experience: The pool area stinks to high heaven of chlorine . It hits you in the face as soon as you walk through the door to the pool . It’s so strong it makes your eyes hurt . If this wasn’t horrible on its own, the fact that it smells that bad means maintenance is seriously lacking. Pool smell is not due to chlorine, but to chloramines, chemical compounds that can form in pool water. Chloramines result from the combination of chlorine disinfectants and the perspiration, cosmetics, and urine that enter pools on the bodies of swimmers. You should be required to rinse your body before entering the pool . You should not have lotion , deodorant, make up or kids in the pool who don’t know how to use a toilet . This is a public pool that many pay for whether it be one time or an annual membership. It should be clean and not smell gross and make your eyes hurt upon entry . After we left my butt cheeks itched like crazy and I had to go home and shower . I’m husband who didn’t even enter the pool but sat in a chair the whole time was itching on his hands and arms . And that reminds me , your chairs are worn out . They need replacing . All that money you take from people for membership and you can’t provide adequate chairs . I will not be going back . Don’t waste your money here . Save your skin from this nasty place .

Fantastic experience: My gansitos love swimming here. Also the staff are awesome.

Fantastic experience: Great Volleyball Camp for our niece. We enjoyed watching her improve foundational techniques of the game.

Negative experience: I had to play $10 just to go in and watch my older children in the pool as a responsible parent. I never even entered the pool. The yearly membership is also ridiculous $515. Then when I got inside there wasn't even a chair for me to sit in. So disappointed.

Negative experience: We have been members for 2 years and until recently we were very pleased. It seems as though the quality of service has gone down hill as we have repeatedly encountered rude and unprofessional front desk and check in staff. I emailed my feedback a few weeks ago citing specific instances of poor customer service and have yet to receive a response. Today, my family once again received rude treatment from the same employee. It’s disappointing that the community center is unwelcoming and unable to provide a friendly environment for families. I am hopeful that there will be some positive changes however have little confidence that there will be as they do not seem to value their members.

Fantastic experience: Great place for children to have a great time

Negative experience: On more than one occasion we have experienced racism and extremely rude and unprofessional staff at the front desk. I absolutely will not take my family here again. This place should not be called a community center when they prefer not to welcome everyone. I would recommend the Walmart Fitness Center instead, were every staff member is welcoming and willing to help in any way to any race that enters their doors.

Fantastic experience: Awesome Sauce,Walmart has great deals and low prices

Negative experience: me and my friends, 16,16,14 walked in with our guardian into the gym, since you cant be in there without one if your under 16. after about only 2 minutes, our guardian had walked away to get a drink of water, in seconds they came and kicked us out claiming we were in there without one. did not have my 10 dollars refunded. worst gym ever

Fantastic experience: Great place for kids to swim! We love the pool area.

Fantastic experience: My favorite pool in the area! Great for kids

Fantastic experience: Best natatorium for kids to enjoy in these winter days.

Fantastic experience: Absolutely great place for a kids for a weekend swim. The fitness center is always busy.

Negative experience: Always a tad bit a racism sprinkled on me and my family including my children EVERY time we go there. This is by the staff members as well as the members. We've been members since 2019. The only reason that I am still a member is because I'm allowed to take my children.....well that's when they're not harassing my 15 year old about where her card after I've checked her in already. Freaking ridiculous

Fantastic experience: The pool is simply top-notch, with really nice clean changing rooms.

Negative experience: We had family down from Arizona, thought the recreational place would be perfect for us to go & hang out. We go in, and the front Desk lady , Jennifer was so rude & hateful. We will never be taking our family there again. I can’t express how hateful she was. Then, we realized the basketball court was so busy , there was nothing for us to do. So we requested a refund . She told us she couldn’t give us a refund of $100. There has to be a way she can refund someone $100. All we did was walk downstairs & walked back up. I usually won’t put bad reviews , but her attitude was terrible to all of us. For no reason.

Fantastic experience: I love playing pickle ball here! Gym is nice. My only request is that they determine a better system to sign up for desired classes! (You have to be highly motivated to go through all the steps necessary)

Fantastic experience: Great place for families! Not a bad gym depending on your goals. Nice classes offered, Pickleball and basketball indoor courts, great pool!

Positive experience: Great place! I take my little one here almost every month! They even have preschool water time Monday and Friday mornings.

Fantastic experience: Very well maintained and good facilities at a reasonable price for residents. Ample parking and fields that are almost always available.

Negative experience: As a family member of the Bentonville Community Center, I felt compelled to express my dissatisfaction with the services provided, especially concerning the swimming facilities. Despite paying for an annual membership, we found that not a single swimming lane is open to the public during open swim hours. All lanes seem to be reserved exclusively for instructors and their students, leaving no room for members who aren’t enrolled in a class. When I voiced my concerns to the front desk and Miss Kendra, I was merely directed to place my complaints in a suggestion box. This doesn’t seem fair to paying members who expect to use the facilities they’ve paid for. I hope the management takes this feedback seriously and makes the necessary improvements for all its members.

Negative experience: They had nice on-site staff and the gym was great! Wasn’t too crowded when I’d go in the mornings. I selected the “Individual Pass Month” option. I thought that because the title said “Month” that it was just a one time purchase… until it renewed and I was charged again. I had moved away from Arkansas so I couldn’t use another month. I called and they canceled my plan for further months but refused to give me a refund for the month I literally couldn’t be there for. It did say “monthly” somewhere on the website in tiny print after I had already had the plan renewed and went back to check… sad day.

Negative experience: Edit: Canceled the membership today. Wanted to add our college student back to the family plan. Told us her college didn't count. She's enrolled in a school for animal behavior and is studying to be a vet assistant. Also, we were taking the littles swimming, and they've never charged her to just sit and watch. They said she needs a day pass this time. After 12 years, we've officially left. We've been members for a long time. We love using the facilities. I've been working out there off and on for a few years. Recently I've tried to use the childcare, but my 3 year old and baby won't stay in the room. My toddler was stepped on and crying when I came to pick them up. No one seemed to even notice. The room will get so full that they have no choice but to let the littles cry. I asked one of the workers, and she said the parents ignore the texts to come get their kids. I don't blame the workers, but they definitely need more help, and the parents need to be more responsible.

Positive experience: Great selection of exercise equipment. Very clean facilities. The only problem is there is one year between when your kids can go to day care and when they’re allowed to work out wheee they just have to sit in the lobby.

Fantastic experience: My wife and I use a trainer at the BCC. We love this person, though they work us hard. The gym space is clean and well maintained, there are lots of options for classes, cardio, weights, etc. Pool areas are also well maintained and clean. Lazy River, kids water play space, and a couple of water slides make the pool a fantastic option for extra hot days. The price point for all this is crazy low. We’ve definitely paid 5x the price for 10x less amenities. We don’t even use half of all the variety of the offerings. There is also a small extension of then public library. Book drop off bin is outside and a small self checkout station is inside. Child care is on-site, though we don’t use it. The summer day camps offered were also very affordable and great for the kids.

Fantastic experience: We mainly visited the pool area. If you are a member, lucky you. If you are not, don't hesitate to become a member asap cz' you won't regret it.

Fantastic experience: We love the community center!

Fantastic experience: Hoping to see city plan another one for the other end of town as this one is so good it’s fairly crowded most of the time.

Fantastic experience: Fantastic Faculity in every aspect. Went to swim ended up in awe of what a well kept beautiful facility this is for my community. Every area was very clean well kept. Raised Track n Basketball area didn't have that funk most do. The community rooms were well stocked very updated plenty of supplies. Catering kitchen for rent was over top fantastic. Swimming pool was not chemical smell no skin or breathing reactions. The pool was great temperature not uncomfortable, big water slides, and indoor water pad play center. Lazy river, basket ball, lap pools. Even a library room. Come play for a day or get a cheap monthly pass

Positive experience: The park attached is spectacular. The facility is clean. I wish the party rooms were bigger.

Positive experience: No employee I’ve ever come across looks or seems happy to work there. But it’s a great facility. Wish the pool area was kept a bit cleaner but I recognize how difficult it must be considering the volume of children passing through.

Fantastic experience: This place is great! Friendly people, clean facilities. The gym could have more equipment and there could be more pickleball, but those are pretty minor complaints.

Negative experience: Facilities are good. The staff and their director have double standards when it comes to enforcing rules. I was literally told by the director that the rules do not apply to staff! And these people are supposed to represent the city? I tried to explain my concerns but was just given the run around and treated with total disregard. I would not trust any of the staff to be helpful in any way. Play at you own risk.

Fantastic experience: My daughter and I had such an amazing fun time here! We will definitely have to see about getting us a family membership!

Fantastic experience: Great place to spend time. Good amenities and friendly staff. They also have a lounge with books from the Bentonville public library.

Fantastic experience: Great water facilities, allowed to bring snacks for kids into the pool areas, and multiple lifeguards on duty.

Fantastic experience: Been coming to the fitness center for years, I prefer it over other gyms in the area. Great customer service and always clean.

Negative experience: My boyfriend plays basketball and wanted to come here due to how busy it is. Upon arrival it wasn’t super busy but it was busy enough to play full court. (No where on the “gym rules” on the wall does it say NO FULL COURT) why have a basketball gym w no full court? Anyways… they told us we can’t play full court and we asked to see the policy as to where it states that. Hannah (blonde girl) up front couldn’t find the policy (as there isn’t one) and told us to either play by their made up rules or get kicked out. Also would like to state Hannah was very unprofessional as soon as we got there when we asked if we had to pay the 8 dollars just to watch. She proceeded to huff and tell us that if we don’t like it, take it up with the city council. Overall, if I could give the staff here less than 1 star, I would.

Fantastic experience: Beautiful park with a very nice kids play area

Fantastic experience: Nice, clean place to workout. Lots of equipment to choose from.

Fantastic experience: Awesome place to go with the kids ..my kid mainly enjoys thé swimming area. Swimming area is open year around in winters they have warm water which is good for kids. They do have gym and other facilities ..major advantage is you can drop your child in the day care inside it and enjoy your time in the BCC for approximately 2 hrs ..we tried with our kid but it didn’t work in our case but May work for others it all depends on child

Fantastic experience: We played at the park that’s outdoors. Very nice and big. Only down side is there’s not enough spots to sit for the parents to watch their kids play.

Fantastic experience: I have been using this gym for a year and a half now. My family absolutely loves coming here! The staff is amazing and so friendly. My kids enjoy the child care. I’ve taken several different classes here and have a hard time choosing which one to go to because I love so many of them. The pool is amazing. We also enjoy the prek swim time offered. Would highly recommend giving it a try!

Positive experience: Lots of fun to do, pool is great for kids, courts and weights are nice. However if you like to listen to music on your phone/device the building blocks all cell signal in the lower level (where almost everything is) and the wifi you can hook up to doesnt work half the time or is over loaded and doesn't work. I can't call my kids and say come up stairs I am here to pick you up because they have no signal. I have to park and walk in and down and find them to be able to pick them up. Def could fix that quickly but it has been that way for years. Not a reason to not go, just don't understand how that hasnt been fixed.

Positive experience: It’s a good place to workout, but keeping a track of personal training stuff is difficult as there isn’t any app or website were I can check how much amount I have in my account vs how many sessions I have. It’s old school tracking done by the trainer. For a client taking training sessions it’s hard to keep track of your out of gym for a long time. Would be nice if there was an app. But other than that the gym is good

Negative experience: My daughter has three years of swimming lessons , was not allowed to swim where she wanted to.

Negative experience: Was a member back when I lived nearby. Took the boys recently. It was hot in the pool area, water was warm, eyes burned because of the high level of chlorine in the air and pool. The boys and I had to frequently go to the lap pool to get fresh air and cool off. With the attitude the front desk lady gave me and my son today while attempting to drop him off for boy scout swim testing. I'll never be a member again, nor will I bring the boys back.

Fantastic experience: Gorgeous community center facility with friendly helpful staff and all the amenities. I love the little library inside, too!

Positive experience: A great place to take the kiddos swimming! Gets super busy at times and it's hard to to get in at the lap pool or diving boards. Also, the bathrooms are not always the cleanest and the changing rooms are super slick.

Positive experience: Everything in this is good except that in Aquatic department no one pick up the call and it they never return your call.they will message about your query very late

Positive experience: Great place to swim. Life guards need to keep big rowdy teenagers in check. They were knocking little kids over in the walking river. A bit pricy, it shouldn't be so costly to the public and admittance price should be based on an age bracket.

Fantastic experience: Love it! Clean changing rooms, clean pools and pool area. Very kind and helpful staff

Fantastic experience: I was so surprised at all the cool things the community center had to offer! I am also very pleased with the cleanliness of the facility and the kindness of the staff! Great place

Fantastic experience: I’m giving this place five stars because they have a great pool, work out area which I’ve never used and I’m not sure I ever will, a basketball court with a lot of baskets which I’ve never used but probably will, and vending machines with all kinds of unique options at a decent price when you factor in inflation. Also there are a lot of other amenities (not sea creatures, that’s anemones, but I would give them six stars if they had a vending machine with sea creatures in them).

Fantastic experience: Good facility, can get a little cramped in the gym at times

Positive experience: The lack of seating makes this facility lack-luster for swim meets. Standing room only is the norm. The bleachers area is a joke. This seats less than half of the number of spectators as needed.

Fantastic experience: Nice community center in the Bentonville area. They have a decent area for the workout machines and free weights, not too many treadmills and ellipticals. There's a basketball court, walking path, indoor and outdoor swimming pools. There's also a water splash area and slide for kids. Overall, it's a nice community center. Membership is around $50 a month, with some discounts if you live in bentonville and/or work for major companies like Walmart.

Fantastic experience: Our family loves the community center! We visit the gym and pool and the indoor water park is great for weekend afternoons. The library is a great place to hang out and check out a book or two. If you need some sunshine, there are several trails and a play park around the community center.

Fantastic experience: There is outside play ground for kids. It has verity games and it has zip line my kid loves it. But not much sings for kids play ground. But it will be awesome if you take drive round the community centre it will be nice. Lot of games inside and out side available. We family hang up centre. Staff are very friendly and helpful.

Fantastic experience: We love going swimming here !

Fantastic experience: Always a great place for the family!

Fantastic experience: Camped near by and stopped in to shoot around a basketball and take a great refreshing shower! Very affordable and impeccable. Quality of service was great.

Fantastic experience: It's always clean, staff is friendly. Pool is nearly always cold but it is what it is. Kids love it

Fantastic experience: We LOVE the BCC. We are so glad we spent the money on membership. All winter, we were able to pop in any time to swim, and now in the summer, we can either go on a rainy day or head to the outdoor aquatic center, which is also included! The indoor pool is so fun, especially when the lap pool, diving boards, and blue slide are open. Too many good things to say!

Fantastic experience: Kid has a blast their. Plenty of lifeguards, clean and fair priced. A bit busy but that's to be expected.

Fantastic experience: Fabulous outdoor playground for kids with handicap accessible equipment. Fenced area with "child proof" gate.

Fantastic experience: We love going to the pool. The kids especially like going during the winter time. We’ve had snowball fights and went swimming afterwards in the same day. The lifeguards at the pool seem very attentive. The slides and diving boards are a huge hit, for everyone.

Fantastic experience: Excellent pool and be sure to swim with the masters team. Great workouts by Coach Erin. This team has grown in the last 5 years to 80 members. A workout for every level of swimmer.

Fantastic experience: Fun family place. Plenty of things to do. Don’t miss the pool!

Fantastic experience: Great class selections, very affordable, great indoor water park for kiddos & childcare.

Fantastic experience: Love it here! So lucky to have such a wonderful place in the community! Clean facility and the place is HUGE! Thrilled this place exists for my family to visit. Pool area is wonderful for the kids.

Fantastic experience: My kids love this place although they did only have two tubes for the Lazy River Ride and the diving board is closed except on Saturday /Sunday

Fantastic experience: Great place to workout. Place is spotless. Staff is great.