Crunch Fitness - Hemet

Fantastic experience: Great gym environment, fun group classes, always enough treadmills!

Negative experience: They are closing Oct. 31st,2022

Fantastic experience: I love this gym, very friendly, clean, not to noisy, great machines,,

Fantastic experience: It's so darn handy for me and for $9.99 a month with no once a year $50 charge for equipment maintenance we have showers TVs the radio is always playing loud not so loud but you can hear it real good yeah I'm happy with it

Fantastic experience: Great work out equipment, Zumba classes, massage tables for your whole body, good monthly deals

Fantastic experience: Love this place! Stafe is supper nice

Negative experience: Very unprofessional management my cancellation was never completed correctly. Got a email stating my account was cancelled back in Aug. but they still charged my card I sent an email to the manager Melanie, never received response back (6 days ago) I feel sorry for the staff up front they're unable to assist like they would like to due to the fact they have to wait for that manager who takes too long to respond to anything. Spoke with Frank today (10/4)who was very apologetic. This is my 3rd time trying to cancel.

Negative experience: My husband and I paid for this membership with no issue for nearly 5 years. We moved to reno nv. When we tried to cancel the membership we were told to email the manager. We have been charged nearly $900 over the last year and a half because they would not cancel the membership. Yesterday I flew in to be with my best friend because her father passed away. She has a peak membership that allows bringing a guest. We went in and the manager called me over and told me I have to pay for a monthly membership. I explained that we still have a membership and haven't been able to cancel it for the last 2 yrs. She said that I was unable to use a day pass because I was a previous member. And that I could not cancel the previous membership because my husband wasn't there. 5 yrs I went to this gym twice a day. The manager Melanie knows me. She could have chosen to have good customer service. She could have chosen to be kind. It would not have hurt her day at all. I want the 800 bucks back. I want to who is above her that I can complain to. And looking at all of these complaints, it clearly shows that this gym has an issue with canceling memberships and taking people's money. Multiple Multiple people have complained about being scammed out of their money. The BBB needs to be informed and the owner of the franchise needs to understand what is going on. With how many issues they've had, a class action lawsuit might be the best way to get to the bottom of this issue. Be good to people.

Negative experience: I paid for a 1 year membership in full. After the 12 months ended, I decided to go somewhere else. 8 months after that they are having debt collectors call me for $84 in fees since I didn’t send an email to cancel. When I talked to someone at the gym they said they will not cancel my account until I pay the $84 and it will keep accruing fees indefinitely. I doubt that’s legal. Make sure you put it in writing if you don’t plan on continuing your membership at any point.

Fantastic experience: Love this place! Stafe is supper nice

Positive experience: It works for me

Fantastic experience: It's been awhile since I've been in the gym but right now crunch has a great deal on top of that plenty of equipment lots of help if you need it no judgment definitely coming back on top of that they have tanning and Hydra machine also Frank Adrian and Ellie far beyond compassionate and helpful they're there to help in any way they can

Positive experience: Lately I notice the gym and locker room is not very clean. I usually go in early, so it seems like it should be clean to start the day.

Negative experience: Tried to shake me down for money after I cancelled twice

Fantastic experience: Great place to go exercise. Staff is great and members always seem to be courteous.

Fantastic experience: You get what you put into your workout routine and the atmosphere is great. Very pleasant atmosphere and friendly staff.

Negative experience: They want to charge as much as LA fitness/power house but the gym is half the size and equipment is down all the time.

Fantastic experience: I went in to join and was assisted by a wonderful young man. They had all of the top quality cardio equipment my physical therapist recommended for me. Wonderful place kind employees.

Fantastic experience: Positive: Communication , Professionalism , Quality Best experience of any Hemet gyms I've had by far. Clean, the staff is awesome and always willing to help, a good variety of equipment. 100 percent recommend. 10/10

Fantastic experience: Went with a friend today and got a good workout in ,place was really clean ,and empty .perfect for us .I have a membership at power house but might be switching lol

Fantastic experience: Outstanding gym Steven and Frank are the only ones I talk to there. Everyone is just there to workout literally xD

Fantastic experience: It wasn't that busy so I had a great workout, my son and I only work out for an hour because we walk up there and walk back home

Fantastic experience: Great staff! Clean gym! Great vibes!

Fantastic experience: Great place to get a work out in. Not only do they have machines but free weights (up to 110 pound dumbbells). Staff is welcoming and friendly as well as the gym goers and clients! Better than PF in my opinion and still "judgement free" zones!

Fantastic experience: Love it. Good work out! Try it

Fantastic experience: Excelente

Fantastic experience: Best experience of any Hemet gyms I've had by far. Clean, the staff is awesome and always willing to help, a good variety of equipment. 100 percent recommend. 10/10

Fantastic experience: Nice place,clean well run. Staff helpful

Fantastic experience: Love and workers down to earth

Fantastic experience: Very friendly

Fantastic experience: I love this gym.

Fantastic experience: The only one open with a clean atmosphere

Fantastic experience: Good everyone is keeping the proper distance.

Positive experience: Good gym minus the cleaning guy/maintenance guy who creeps everyone out

Negative experience: I cancelled my membership with them over a month ago and they are still trying to charge me! I blocked them from charging my bank account and now they are charging my credit card. If you want to get a membership with this gym (which I suggest you don't) USE CASH ONLY! They will not stop charging you no matter what you do!

Negative experience: This business is a rip off!! When the lockdown started and all businesses were closed, they said they would not charge us for membership until the facility was re-opened. They failed to stop charging us, then when they re-opened without any notification. Lying gets you a zero

Negative experience: The gym doesn’t care if people WEAR A MASK always the same people working out without mask in the morning , even one of the associates doesn’t wear his mask properly, I called to tell the manager and all they said was “oh okay” this is ridiculous

Fantastic experience: I love it

Fantastic experience: Friendly staff that is knowledgeable, clean locker/restrooms and the whole place is clean.

Fantastic experience: Good place to workout with modern equipment and it definitely does not smell like pee.

Fantastic experience: Very friendly staff, kind of a strange location outside at first glance but once you start going, it gives a more secluded feel. Has all the necesities and everything is accessible. Glad they're still open regardless of the thing going on.

Fantastic experience: The Staff are extremely knowledgeable and friendly. Was given a tour if the gym at the initial first visit. Looking forward to going to this gym for my workouts.

Fantastic experience: Awesome gym hidden in Hemet, I found this site after a training session by a luck of the draw called and spoke to a amazing young lady by the name of Crystal. Well it ends up It has been there a good minute and when I returned from my trip from Tampa I walked in to finally checking out this facility and it was by far the most cleanest and non judgmental facility around because most of the time these places push there non educated trainers on you and makes you just sick, because 50 percent of the time they couldn't potty train a baby to use the bathroom. Back on track LoL this gym was about health and wellness and something more after meeting this staff that the manager Melanie has there by far all I have to say is diverse by all means but very professional and they know the gym inside and out. Melanie is one of those managers that leads by example and will get down and break a sweat to see this gym succeed. It doesn't matter if your pink, black, blue, or purple or as they say rounds a shape and everyone starts some where and there you will feel welcome and never out of place because your always greeted from the time you walk in to the time you leave and that's why crunch fitness Hemet is that little spot that's a hidden jewel.

Fantastic experience: I just moved out here from Arizona. Tried a 1 day trial. Gym has everything you need for a full body workout! Cleanliness is on point! I felt very comfortable with my time there. Employees are very professional! Uplifting atmosphere! Thanks for the great experience!

Fantastic experience: Just got a membership

Negative experience: I've been a loyal member here for over 5 yrs. I read how hard it was to cancel memberships here but didn't believe it.. First time I emailed for membership Cancellation was September 24, no response.I called and tried to speak to the manager and the man said that the manager was busy, so busy to even check the emails, smh.. I emailed Crunch today to cancel my membership for the 3rd time and still nothing. I've been paying for a membership that I'm not using...equipment outside, no A/C and no water mist with this unbearable heat. I get it's a business trying to stay open with this pandemic but it's an insult to cheat loyal members out of their money. Very shiesty and dishonest.

Negative experience: I don't know what the logic was in putting the equipment outdoors but it wasn't well thought out especially when there isn't adequate covering and the weather itself is unforgiving. Update: A snappy response by snappy management. Learn to cool your temper and invest in the tools needed to ensure that your members aren't outside baking.

Negative experience: It says they close at 10 but when I called they actually close at 7. Business tip: update your times.

Fantastic experience: Amazing clean gym

Negative experience: Horrible management/ownership with extremely poor communication with those who have a membership with them. Definitely worth paying the extra to get rid of the membership.

Fantastic experience: I just moved out here from Arizona. Tried a 1 day trial. Gym has everything you need for a full body workout! Cleanliness is on point! I felt very comfortable with my time there. Employees are very professional! Uplifting atmosphere! Thanks for the great experience!

Negative experience: Not good

Negative experience: Very unprofessional staff who laugh and mock for no reason. Their system charges you out of nowhere. No charge is refundable at all no matter what. Such a mistake signing up with them. Take your business somewhere else.

Fantastic experience: Good gym

Positive experience: Nice gym , equipment is good. Doesn't get overcrowded like most gyms which I love but the hours are horrible.

Negative experience: Me gustan las clases pero a veces el salón no está bien limpio. El otro día día le comenté a la manager que debería tener unos minutos de transición entre clases y se puso a echarle la culpa a las instructoras se me hizo una falta de ética. Yo no quiero saber quién tiene la culpa solo que entre la clase de yoga y de zumba hubiera un espacio porque sales bien relajada de la yoga y entra la de zumba con la música a todo volumen cuando todavía estás levantando los tapetes de la yoga y por lo menos a mí me molestó y me pone de nerviosa.

Positive experience: Good service

Fantastic experience: Friendly staff that is knowledgeable, clean locker/restrooms and the whole place is clean.

Fantastic experience: The only thing this place is missing in my personal opinion is a sauna but other than that it has everything I need to get a good sweat in. I'm not much on auto with draws so i paid for the whole year. All the employees seem to be nice and even many of the members are nice and helpful.

Fantastic experience: Joined this gym recently, mainly for the HIIT classes, and I have to say it is well worth the money. I have joined gums in the past and I never stick with it. These classes make going to the gym fun and way less of a intimidation.

Fantastic experience: It's my go-to place to workout when I have the chance to work-out. Small enough to not get lost, yet big enough to always have something to do on busy weekdays. Cardio, weights, classes, and personal coaches help you reach your better you.

Fantastic experience: Stopped in to see about yoga classes. Not in my budget range, but place was clean, organized, and the staff was professional.

Negative experience: I cancelled my membership because stinks in there like urine on the weight section . Ewwww I only went there three times and paid whole membership for nothing.

Negative experience: One of the personal trainers that Crunch Fitness Hemet Employed scammed me out of 200 dollars and pocketed the money for himself. He Conned me and lied to me after I tried to cancel my personal training. sent me on a wild goose chase for MONTHS. When I complained to the manager at Crunch Fitness I explained the situation and sent them proof that he Conned me. He stole my money right in front of the security cameras too. The manager did nothing for my situation and I never got an apology. Crunch Fitness doesn't care about their patrons and I will NEVER go to one ever again. my money is better spent at Planet Fitness. Screw you. They scammed me too. A bunch of liars and thieves.

Positive experience: Ok gym for excercise.

Positive experience: Buen habiente limpio

Negative experience: Let me start by saying we've been members for years now and I loved their moreno valley location, I recently moved to the Hemet area and my husband went to this gym 2 days ago and boy was he disappointed, he ignored the fact that it smells, no sanitation and almost seems not taken care of but the cherry on top was their operations manager MELANIE CARDONA she was so unprofessional and rude, for a manager she sure does not know how to manage a situation.This facility will loose members if she continues with such a getto attitude.

Positive experience: Ok

Negative experience: I like the gym but He’s charge to much Hey take from my friend $10,000 And my friend he doesn’t know that’s a steel I don’t want to come back no more I put only one star because he’s steal from me $100 And I’m never going there you lose your customer crash and i’m tried to cancel The membership and he still charge me from my account I suggest No buddy go there

Positive experience: It's okay don't have enough Fitness instructors for classes

Negative experience: The owner was rude. I went to planet fitness instead.

Negative experience: Canceled my membership 8 months ago and they been taking out money out of my bank account. Remember who you talk to and who you join. Hope I help the public know this gym for fraud.

Fantastic experience: I Love Yoga at crunch!

Negative experience: I'm making my boyfriend cancel his membership at the Hemet California facility because I always wait in the car for him and usually can use the bathroom. An employee named Carlye refused to let me use it. I know you have people that make things bad for others but I'm not one of them. I go straight in and come straight out. I was about to sign myself up for dance classes. I will make sure I get cancellation documents because it seems they'll charge me if we cancel. I paid for anytime cancellation so if they are legit I won't see any charges. I'm the one that pays his membership dues and she just lost 2 members.

Fantastic experience: Smaller gym than some , however really good programs and very helpful staff

Fantastic experience: I belong to 2 other gyms in town. I don't do crunch every day, but at least a couple times a week especially when I want to tan which is included in my membership, one of my other gyms offer tanning included but the bed and bulbs are all shot out, the other charges extra to tan. So crunch it is for they reason alone, and it's a great place to work out, besides the people that camp out on the machines gets a little frustrating. All in all, better then the rest.

Fantastic experience: Dixie is awesome! Boom! Sponsored by Silver Sneakers is the bomb! Our instructor is in her 70's. 70 is the new 20! Just try to keep up with her!

Fantastic experience: It's a great gym, a bit small but it's not over crowded so it's not a big issue. Everything is always clean and working well. I do wish they had a sauna, though.

Fantastic experience: Staff are gracious and attentive. Facility is clean and we'll maintained. It is good to see many customers regularly and concerned about health and well being. Only one complaint is some of the music sucks but it is part of the experience. One can always wear their own entertainment.

Fantastic experience: Great place never very busy which I like and the equipment is always available and if it’s not you don’t have to wait long because their are many machines available

Fantastic experience: Everyone working there has been very professional and helpful. Drew has been especially helpful to me as he's the one I usually see when I come in the evenings. Anytime I needed help 2 figure out something with a machine or suggestion he was right there to help me.

Fantastic experience: Great machines, tanning, hydro massage, classes, lockers, showers, very nice gym $20 per month. Awsome deal. Sign up under Carina Romanowski for deal

Fantastic experience: Small place, but has helpful employees, clean machines and a friendly atmosphere.

Fantastic experience: It is a very nice gym I love the Zumba classes and the instructors they have other classes that I have not tried. The staff is great, nice equipment, clean bathroom.

Fantastic experience: It does what it is meant to do. It provides a very clean and well kept place to excersize. They offer really cool equipment and fantastic classes. My favorite piece of equipment is the rope machine.

Fantastic experience: Love this gym is never busy and staff is very friendly also is cheap and convenient

Negative experience: If you value your life, always look around , security there sucks! Do not leave valuables in your car because people break into your cars and NO ONE Can see on their surveillance camera because they are OUTDATED and all they see is a BLUR!!! Someone is in the Hemet Crunch parking lot watching for people leaving to go into the gym so they can break in and STEAL! No Protection, watch your back! They say they have security but there were not any that day.

Negative experience: I moved to Oregon a few months before my membership was to end. After moving they removed money from my account renewing my membership without my authorization. When i called to work it out with them they told me i had to come in personally to cancel my membership they renewed without my authorization and that there was no other way. This is what I and I'm sure many would agree is called thieving. I was on a month to month pay as you go basis and they did it anyway. They make you go through corprate with emails and through you bank to stop charges. Its too kinky and sly for me to ever use any crunch fitness anywhere ever again.

Fantastic experience: Good, friendly staff

Negative experience: I have never seeing a cleaning person in almost a year, the curtains shower are moldy. Defenility I am cancelling.

Positive experience: Great gym for the price!

Positive experience: All is good except billing. WATCH Out FOR BILLING. Good trainers. Friendly employees

Negative experience: Don't join this gym! Sent 2 email requests to cancel, and its month 3 of still paying. No corporate phone number, just email. Bad business, still collecting monthly fees after notification of cancellation.

Positive experience: Es buen lugar para la rutina ase mucho k ando en este jimnasio es muy bueno selos recomiendo

Negative experience: Horrible staff and management and the gym is not open 24 hours. Worst of all they will keep your account information years after you cancel your membership. I personally have been charged 13 months after I canceled my membership and management told me there's nothing they can do about it.

Positive experience: We just joined last week after checking it out with my son. Lots of equipment and a very relaxed environment. Not crowded and easy to go at your own pace.

Negative experience: Nice atmosphere be careful they overcharge you certain months sometimes double charge the machine does it is what I heard and it is hard to get your money back unless you have a talk with the manager that usually works

Fantastic experience: I really need to go back.

Negative experience: Not enough equipment

Fantastic experience: Very friendly, professional atmosphere! Everyone is so helpful and informative. If you have a question, anyone can answer and they always give you undivided attention. Cleanliness is on par and you never have to wait too long to get on a machine or free weights!