Merritt Clubs Fort Avenue/Federal Hill

Information about Merritt Clubs Fort Avenue/Federal Hill
Opening hours
- Monday: 5:00 AM – 10:00 PM
- Tuesday: 5:00 AM – 10:00 PM
- Wednesday: 5:00 AM – 10:00 PM
- Thursday: 5:00 AM – 10:00 PM
- Friday: 5:00 AM – 9:00 PM
- Saturday: 7:00 AM – 8:00 PM
- Sunday: 8:00 AM – 7:00 PM
Our comment from FitFit United States about Merritt Clubs Fort Avenue/Federal Hill:
Located in Baltimore's vibrant Federal Hill neighborhood, Merritt Clubs Fort Avenue offers a well-rounded fitness experience for all its members. This gym is highly appreciated for its friendly staff who are always ready to assist newcomers and regulars alike. Trainers such as Kewena, known as 'KK', and Cliff have received rave reviews for their effective and engaging training methods, helping members achieve their fitness goals.
Members frequently praise the cleanliness of the facility and the variety of state-of-the-art equipment available. The gym boasts a wide range of group fitness classes, including popular options like Body Pump, Spin, and Hot Yoga. Many guests highlight the positive atmosphere and sense of community, feeling welcome and valued during their visits.
While the gym is a fantastic choice, some users noted that it can become quite crowded at peak times, which may lead to wait times for equipment. A few members have also expressed concerns about the membership pricing compared to other facilities. Nevertheless, the overall feedback is overwhelmingly positive, with many emphasizing the luxurious experience and the commitment of the staff to customer satisfaction.
Overall, Merritt Clubs Fort Avenue is a great place for fitness enthusiasts of all levels, offering a variety of resources to ensure an enjoyable workout experience.
Merritt Clubs Fort Avenue/Federal Hill: Opinions

Fantastic experience: Love the gym, friendly front desk and staff overall. The trainers are all super helpful when it comes to questions about equipment. Rene at the front desk is always friendly conversation. Canton is my preferred location but this one does just fine when you're in the area!
Thanks for the great review Gabe. We are happy to hear you are taking advantage of your Platinum membership, and using multiple locations and that your experience has been 5-star.
Negative experience: If they weren’t walking distance I’d go elsewhere. It’s just too crowded. All the time. Even if I try at weird hours I’m still waiting in line for the machine I need to get to. The classes/instructors are awesome, specifically the cycling (love the bikes!). They recently got really into choreo on the bikes though? I guess that’s in right now, but for those of us who feel like doing our crunches and push ups not on a bike there are a couple instructors that don’t build the whole class around it. And they keep earplugs in the spin studio, use them or bring your own. It gets loud in there.
Thanks for the feedback Amanda. We will pass this along to our Group Fitness Director.
Fantastic experience: Have been going to this gym for years. Love it. And Kennedy and Cole always make me giggle
Thanks for the great review Josh. Kennedy and Cole are rock stars. We are happy to hear you are having a 5-star experience.
Fantastic experience: I’ve been a member at Merritt for about 6 months and I absolutely love it!! The staff are always so friendly and they do a great job at making you feel welcome. Kennedy and Cole were amazing in helping me get set up and showing me around!!
Thanks for he great review Jared. We are happy you are enjoying your membership. If you ever need assistance at the club, ask for our manager Paul.
Fantastic experience: Very nice gentle yoga class.
Thanks for the great review Elaine. We are happy to hear you are enjoying our gentle yoga class.
Fantastic experience: Paul runs a great gym. Rob runs a great bar. This is the best gym in Baltimore.
Nice! We're glad to know you are enjoying the club. Thanks for the 5-star rating and if you ever need any assistance there just let Paul know.
Fantastic experience: This gym (Merritt- E. Fort Ave.) is absolutely amazing!!!! The staff, the managers and the trainers are phenomenal! They are caring, patient, enthusiastic, and professional. The manager, Bruce is receptive, energetic, and listens to his customers opinions and inputs and has always followed through with requests. I love the fact that everyone is accepted without judgement. This is simply not an easy find in the workout world today. In addition the manager has outings and involves the clients- a first for me to have a perk at a gym being included on outings with staff and clients. That in itself is phenomenal! I’ve been a member at severalllll gyms and have never felt more welcomed than I do at this gym. The personal trainer, Kewena, I believe they call her KK is out of this world. She has worked magic with meI call her Magic Trainer. For instance, besides getting healthy, I also had this horrible hip and knee pain from doing sports when I was young so much that I couldn’t sleep and thought I was going to need medical attention. It’s been off and on. I finally mentioned it to KK and she said let’s try something different. Well, after my last session (stretch as she put it - another word for mild workout )the pain has totallyyyyyyyyy subsided. It’s like what in the world. I’m now able to lie and sit comfortably without that intense dull pain. It’s truly amazing!!!!! I also want to include how kind and friendly Kim and Wolf are as well. Fort Avve. Merritt Rocks!!!! I would give 10 stars ⭐️ if I could.
Thanks for the incredible review Ianette. Bruce and his team are incredible. We are so happy that you found a home in our club. We are thrilled to have you as a part of the Merritt Clubs family. Keep up the amazing work!
Fantastic experience: Lindo lugar
Thanks for giving us 5-stars Manuel. If you ever need assistance when you visit, please see our manager Paul.
Positive experience: While I usually love this gym, I’m slightly annoyed by my recent experience. I check in (w/ husband and baby) with two staff members at the front desk and go to the pool …moments later we are asked to leave because the pool is 18+. This is fine except when I read the location’s pool rules before even heading over, it never stated an age limit for the pool. I would recommend that this information be proudly displayed on your pool rules for each location online. Further, I would appreciate it if staff could address their concern prior to a person actually going to the pool in a similar situation.
Thank you for the feedback Sophia. We will absolutely add the 18+ to the pool rules. Thanks
Negative experience: A solid gym with some really good classes, but it's pretty crowded regularly, and pricey. Update: went to Merritt as guests with some friends, and they have not stopped spam calling me since. Very annoying.
We have passed your feedback along to our Federal Hill manager.
Fantastic experience: Where to start. Fantastic facility! Staff member Caleb was friendly and very accommodating. All of the cardio equipment is new and Precor in my opinion has the best machines. Towel service is everywhere and the locker rooms are very clean and there is a sauna in them. Pool is a great place to hang out and they have music playing and a great vibe. Classes are huge here and get great participation. I can’t recommend this club and their staff enough.
Wow, thanks for the great review. Caleb is great. We are happy to hear your experience was 5-star.
Fantastic experience: Christian was great highly recommend him to anyone trying to sign up
Thanks for giving us 5-stars Kody. We are so glad Christian was able to help you. He is great.
Fantastic experience: Tim is better than sliced bread!!
Thanks for the 5-stars Tyler. Time is amazing. We will pass this along to him.
Negative experience: Honest opinion. It’s not worth the amount unless you go to canton. This gym is insanely small with limited space. Equipment is standard as all. Merrit says they price high because not only do you get the gym, you get “family too”. What family makes you pay 100+ for a membership Only good thing is the pool. Overpriced in my opinion. It’s a business but they wonder why they lose customers daily. The turnover rate is insane, but that’s expected.
We see that you are a former employee and not a member.
Fantastic experience: Caleb and the rest of the staff were very friendly and great helping me started ! I’m looking forward to getting fit again at my new gym home.
Thanks for the awesome review Tamara. We are happy to hear you chose Merritt clubs for your health and wellness journey. Make sure you sign up for your free Elevate appointment that will pair you up with our Member Engagement Specialist to make sure you are achieving your goals.
Fantastic experience: All the staff is great but Tim is especially awesome! Great attitude and excellent service.
Thanks for the 5-star review John. Tim is incredible. We will pass this along to him.
Fantastic experience: What a wonderful Gym. Niyha and Tim are friendly but not in the phony sorta normal day in day out way. No they are actually genuinely kind people. And it makes a difference.
Thanks for the 5-stars Jacob. Your kind words are appreciated. Niyha and Tim are incredible. We will pass your comments on to them.
Fantastic experience: I went to Merrit in Fed. Hill this week for the first time to check out the gym, and immediately felt so welcomed by Niyah and Tim. They were so kind and helpful in the process, and really made me feel like I belonged. Coming from someone that just moved to a new area, this was the only gym that made me feel like I was part of a ‘family.’. The morning crew is so incredible and I can tell they work hard to make sure everyone has a good experience. Clean gym, great equipment- best location yet!
Thanks for the great review Monica. Tim and Niyah are amazing. We are so happy to hear you chose Merritt Clubs for your health and wellness journey. If you need assistance with equipment or registering for a class please reach out to our manager Paul, or Fitness Director Bruce.
Fantastic experience: Fort Ave morning staff are the best! Tim and Sami are super friendly and show up at 4:30 to make sure everything is ready when people show up at 5 AM.
Thanks for the 5-star review Kelcy. Time and Sami are fantastic. We are happy to hear you are enjoying your membership.
Fantastic experience: Great gym experience. Although would love classes offered earlier in the mornings- 5am.
Thanks for the 5-star review Shea. We have passed your feedback about classes onto our group fitness director.
Fantastic experience: I took a spin class with Madeleine. She was very energetic and positive, she made a hard class fun. Rides are usually themed. The gym was very clean and people were welcoming. I would definitely come back!
Thanks for the great review. We are happy to hear your experience has been 5-star. Madeleine's classes are amazing!
Fantastic experience: Can’t say enough about this gym and the staff. Tim is the absolute man, he’s always so helpful when I come in and makes me feel so welcome. Sammy is just as great, they really provide the best morning experience. This is the best location over canton, you’ll be right at home.
Thanks for the incredible review Mustafa. We are so happy to hear you feel at home. Please let our manager Paul know if you ever need assistance with anything when you visit the club.
Fantastic experience: Had a small issue that was quickly resolved to my liking. The whole team is awesome & super respectful. Best gym in Baltimore!
Thanks for the 5-stars Joseph. We are happy to hear our team was able to resolve your issue.
Fantastic experience: JustIn and Tim are beyond amazing. Always positive, willing to help when asked with whatever. I am greeted by name, acknowledged on my birthday. Great staff in general.
Thanks for the great review Nancy. Tim and Justin are amazing. We are happy to hear you are enjoying your membership.
Positive experience: Friendly staff. For some reason, this location always felt busy. Nice group fitness classes!
Thanks for the review Elaine.
Fantastic experience: As a morning regular, catching Justin and Tim in action is a daily highlight. They bring serious energy, reinforcing the positive impact they consistently bring to the gym environment. Wolf, the trainer, stands out with his rock-solid dedication and professionalism. The unnamed staff also plays a crucial role in making each visit top-notch. The company hit the jackpot with this team. -Sidvicious
Thanks for the great review. We are happy to hear your experience has been 5-star.
Fantastic experience: Great facility, Staff, and excellent trainers!
Thanks for the awesome review Dorian. We are happy to hear you are enjoying your membership.
Fantastic experience: Love this gym! It’s clean and organized and the staff are always so kind. S/o to Justin and Tim!
Thanks for the 5-star review Olivia. Justin and Tim are amazing. We are glad you are enjoying your membership.
Fantastic experience: Walked in interested in doing a trial and was immediately greeted by two friendly faces — Tim and Justin! Truly some of the warmest, most welcoming people, especially as a woman coming into a new gym which can be intimidating. Tim and Justin set me up within minutes, gave me a tour of the gym and all of its amenities and even showed me how to operate some machines that I wasn’t familiar with but wanted to try out! This is the kind of team you want to walk into every day when you’re starting your workout.
We are so happy to hear you felt comfortable, because we understand coming into anywhere new can be intimidating. We hope you will become a member of our Merritt Clubs family. If you choose to join, please make sure you meet with our member engagement specialist Rachel, who will be with you every step of the way with our free Elevate program to ensure you are comfortable and meeting all of your health and wellness goals.
Fantastic experience: I’ve visited a couple of the Merritt locations and Fort Ave is by far the best one. The staff is always friendly and helpful. Tim especially always has a friendly smile and is happy to help with equipment and questions.
Thanks for the 5-star review Danna. Tim is incredible. Thank you for being a part of our Merritt Clubs family.
Fantastic experience: Awesome location and staff. The folks at the front desk are always so welcoming and kind when exiting and entering. Tim and Cliff are always holding it down and helping start off my workout with immaculate vibes. Amazing staff of trainers too who specialize in a variety of fitness experiences from HIiT to boxing and traditional strength training there is an option for everyone. Last but not least are the class options! Yoga, spin, body pump, and more, all with awesome instructors and at a variety of times to fit nearly anyone’s schedule.
WOW, thanks for the incredible review Chad. We are so happy to hear you are enjoying your membership and taking advantage of all the club has to offer. If you ever need assistance when you visit the club or have any feedback to share, please ask for our manger Paul.
Fantastic experience: I’ve been a member here for years and Tim and and Justin are by far the best welcome staff I’ve ever had. They’re always so helpful and friendly.
Thanks for the fantastic review Peter, and for being a loyal member. Tim and Justin are amazing.
Fantastic experience: Tim, Justin, and Wolf are the best ever! All three lights up a room once you walk in and always makes you feel instantly welcomed and puts a smile on your face!!
Thanks for the fantastic review Jelly. We are happy to hear your experience has been 5-star. Tim, Justin and Wolf are incredible.
Fantastic experience: I work out in the mornings M-F and Justin and Tim at the front desk are always a delight. They are helpful, energetic and welcoming and make working out at 5:00am a little nicer.
Thanks for the 5-stars Genevieve. We are so happy to hear Justin and Tim make it easier to get into the club so early.
Fantastic experience: Went in for one of the boxing classes with Aidan Simmons and it was a lot of fun! I learned a lot for my first time and while it was challenging i would definitely come back for another class.
Thanks for giving us 5-stars. Aidan is awesome. We hope to see you in class.
Fantastic experience: staff is the best!!!! best merritt location
Thanks for the fantastic review Hope. We are so happy to have you as a part of our Merritt Clubs family.
Fantastic experience: Tim made my experience signing up amazing! Staff is very accommodating and gym is nice and clean. Highly recommend signing up here.
We are happy to hear Tim helped you. If you ever need assistance at the club Tim, or our club manager is there to help. Please ask for one of them. Welcome to the Merritt Clubs family!!
Fantastic experience: Tim at the front is the absolute best. Always friendly and makes coming in and check in a breeze.
Thanks for the fantastic review Edward. Tim is amazing. We are happy to hear you are enjoying your membership.
Positive experience: Took a tour with Caleb, did a fantastic job , this gym is in a great spot. Great atmoshere and nicely staffed , has all you need here including the pool and deck in season.
Thanks for the review Rick. Caleb is great. Our goal is for every member and guest to have a 5-star experience when they visit. If you have a moment, email us at [email protected] to tell us how we can improve to make your next visit 5-star.
Fantastic experience: Tim working front desk was absolutely amazing. Ever since he has been working the morning shift, my experience here has been outstanding. Everything is always in order and he is always positive and it is a great start to my day! We need more like him.
Thanks for the 5-star review Michael, and the compliment for Tim. He is great. We will let him know. We are happy to hear your experience has been 5-star.
Fantastic experience: Neat and moving space with people and commercials
Hi Scooper. Thanks for the 5-stars but we are just confused by the commercials comment?
Fantastic experience: Tim working front desk at Fort Ave gym was so professional and nice! He was so helpful to me and my friends. He is the best!!!!! I hope he is working every time I come to the gym because he is the best part of my day.
Thanks for the awesome review and the compliment for Tim. He is wonderful. We have let the manager at the club know so he can give Tim kudos. If you ever need assistance when you visit the club, please ask for our manger Paul.
Fantastic experience: I decided to work with a personal trainer for the 1st time and since I was already a Merritt member I chose a trainer from the Fed hill location. His name is Devin and I would highly recommend him to anyone looking to get in shape or back in shape! He is very knowledgeable, professional and has the best demeanor a person could have!
Thanks for the great review Rob. Devin is fantastic. We will pass your comments along.
Negative experience: The worst establishment I’ve ever worked with. I was a member of Merritt for a year. I am now moving out of state and when I went to cancel my membership, I filled out the form the front desk worker told me to fill out and thought that everything was fine since I had cancelled a month ahead of my one year mark. I never received an email confirming my cancellation so I called and was all of a sudden told I owed for a 13th month. I asked to speak to someone in membership and she tried simply said that those were the terms of my contract. I had the contract in front of me and nothing in it said I owed 13 payments. She couldn’t explain to me why the person who helped me cancel my membership said nothing about it. I asked to speak with a manager to try to resolve the issue and she said he was not in but would call me by COB. Two months later and multiple stops into the gym I never was able to get ahold of the manager. This morning I received a collections notice for a past due bill from Merritt. I immediately called their collections department to try to explain the situation. Alicia, their collections manager, refused to let me speak and threatened to hang up on me every time I spoke up. After being yelled at for 10 minutes I finally agreed to just pay the last bill and cut ties. When I asked if I could send a check (I did not want Merritt having my credit card information after this fiasco) she again said she was going to hang up on me. She could not give me a plausible explanation as to why I could not mail a check. I finally paid the bill and when I asked if she could provide me with any managers information to discuss what had happened she told me “it’s summer, we have hundreds of new customers and are much too busy to speak about this” and hung up the phone. If I could give Merritt a zero, I would. The lack of human decency is appalling.
We are sorry you feel this way. If you'd like to discuss this issue further please email us at [email protected] and a member of our staff will contact you to address any concerns you have.
Fantastic experience: lots of classes and equipment, staff is super friendly and helpful. Met with Bruce to help work on my fitness goals and workout plan and he was super helpful and nice.
Thanks for the awesome review Sabrina. Bruce is fantastic, we are so glad you met with him and have a good plan. He is always there if you need advice. Feel free to reach out to him, or our club manager Paul.
Fantastic experience: Excellent customer service thanks to Kim!
Thanks for the 5-star review Hyun. Kim is fantastic.
Positive experience: Love the gym but don't get why it is extra money per month compared to other locations. I understand Canton being more expensive but not the Fort Ave. Could definitely use more class times and availability of different classes offered.
Thanks for the feedback. Your membership at Fort Avenue is a Platinum membership that gives you access to all other Merritt locations including Canton.
Fantastic experience: I had an amazing experience training from Cliff Miller! He is spectacular and his high energy positive personality makes the workout so much fun!
Thanks for the great review. Cliff is awesome. We will pass this along to him.
Fantastic experience: Great facility, classes, and equipment. A little overpriced for the gym itself but it subsidizes the summer poolside experience which is the best in Baltimore. I never had a bad experience here.
Thanks for the great review John. We are glad you are enjoying your membership and that your experience has been -star.
Fantastic experience: Easy parking lot. Great facility. Really dedicated fitness instructors and a good variety of classes *at multiple convenient times* That last point is something I wish my current gym paid attention to. Seriously, I just moved out of Maryland and didn’t appreciate this place as much as I could have. You got it good with this place
Thanks for this awesome review Jeff! We hope we'll get to see you again, even for just a visit!
Fantastic experience: I've really enjoyed my gym membership. I love that they have so many locations .. based on my schedule and where I am going to be each day, I can check out a different gym. I've loved the indoor pool and sauna at the Canton location, it helps on the really cold days to be able to enjoy those resources. Body pump has literally changed my life! I love the workout, on days when I just don't have the motivation, body pump forces me to get a full workout. I tried several gyms that are closer to where I live, but none of them felt as vibrant and energetic as Merritt .. for me, its worth a few extra minutes in the car because I actually ENJOY my workouts. I hated missing my favorite tv show while I'm at the gym, but at Merritt, I can watch whatever I want on personal tvs on the elliptical or treadmill .. which motivates me to go to the gym instead of sitting on my butt watching tv at home.
Positive experience: I like this gym, though the fort ave. location does get crowded. I also like that they have gyms all around the city and that I have the option to go to anyone of them. The downside to this particular location is that its tiny for the amount of regulars they have. They just remodeled it and it did help but its still an issue, so avoid the peak hours. The eye candy is the best in Baltimore, sometimes almost too distracting.
Fantastic experience: My husband and I have been members of Merritt since 2010 and have enjoyed every second! The gym and facilities way exceed our needs for a gym. We utilize the pools, fitness classes, weights and cardio machines. The staff is always friendly and willing to answer any questions. The unique aspect of Merritt is that you are assured to have a Merritt within your work or home that you can attend on a daily basis. We have been to 7 out of the 10 gyms in order to accommodate our daily and weekend schedules, we LOVE it!!
Fantastic experience: I'm a member and frequent Fort Ave & Canton. I love the group fitness classes, especially spin and body pump. The instructors are great, professional, high energy and I never leave without a good workout. Working at JHH, I get a bit of a discount which makes it more affordable, but truly I don't think the dues over overpriced for what you get. The gym is clean, well staffed, helpful and is always running smoothly. If you're looking to join, highly recommend! Also, the pool is totally a perk. It gets busy on weekends, but weekdays is perfect.
Fantastic experience: I have been a member of Merritt Athletic Club on Fort Ave since January 2010. The majority of my time at the gym is spent in classes, whether it's body pump or spin. The instructors are knowledgeable, personable, friendly, helpful, and make going to class fun. Over the past 4 years that I have been a member, the gym as a whole has improved greatly (equipment and instructors as well). There are more free weights and machines to use, and the spin bikes were just recently replaced (and I love them!). I hope to be able to attend different classes in the future but try to make it to Chip K. and Kim K.'s spin classes every chance I can get. The pool is an added bonus in the summertime. I like the atmosphere of the gym, it's clean and has everything I would hope it would offer.
Fantastic experience: A bit pricey but you get what you pay for. Lots of sessions and classes. Very well kept.
Fantastic experience: I use Merritt mainly for the awesome group fitness classes that they offer. I go to a spin/RPM (indoor cycling) or Body Pump (group weight training) class every morning. If you're looking for instructors who are knowledgeable, motivating, positive and will push you to your limit in every single class, Merritt is the place to go. I remember being deathly afraid and very self conscious my first couple classes but the atmosphere was welcoming and inspiring and I've been hooked ever since! I've come so far on my fitness/weight lost journey largely because of the group fitness classes. Try a class and I promise you'll leave sweaty and sore but wanting more the next day.
Fantastic experience: I attend Merritt, Fort Ave's Hot Yoga on Saturdays pretty routinely. Recently, I had Kelley as the instructor - awesome class! I've been practicing yoga for years and haven't had a workout as tough as Kelley's. Lots of quick Vinyasa flows and challenging poses. Her attitude was great - positive and energetic and pushed us but without being overbearing. Music selection was on point as well. Looking forward to taking her class again!
Fantastic experience: I joined Merritt mostly for the group fitness classes and was not disappointed. Monday through Friday I am there for the 6am classes. Mondays, Tuesdays, and Thursdays are when I go to spin classes. Kelly McCullough is on Tuesdays for cycle and then Chip and Kim Kafka teach RPM Mondays and Thursdays, respectively. They are all amazing and will legit kick your ass (if that's what you're looking for in a spin class). Other instructors are less intense, so there is something for everyone. Wednesdays and Fridays are body pump days for me. Again, the instructors are fabulous. David on Wednesdays and Kim K. on Fridays. They switch up the classes every time so you are never doing the same exact thing. I have been doing the classes for months and still get sore! I am looking forward to trying some other classes soon, as Merritt has so many others! Body attack is supposed to be a killer total body workout and the same for boot camp. I have done the Body Flow class, which was a great way to stretch out after my marathon. Aside from the group fitness classes, I have really never had a problem with the other equipment. I do usually go around 530-7am, so it is less busy then, but even after work it has not been terrible. The other reviews mentioned how crowded it can be after New Year's, but that is true with ANY gym.
Fantastic experience: I love this gym! It is a younger crowd for the most part. However, I do the group fitness classes only, and they attract a wide variety of ages and abilities. The instructors are wonderful and very enthusiastic. Also, I originally joined to use the outdoor swimming pool which is an added bonus during the sumer months. I highly recommend this gym. #Groupfitnessrocks
Positive experience: The Fort Ave location is very convenient. It is close to my house so I go there around 4 times a week. They have a ton of treadmills so I never have to wait which is a huge plus! My favorite classes offered at this location are Body Pump and Spin. Both have awesome and welcoming instructors that are very attentive to their classes. The only draw back about this location is they do not offer as many classes as other locations. Please add Barre or more toning classes!
Fantastic experience: Merritt at Fort Ave is the best! Of course, all Merritt's are awesome, but the staff here is always super friendly and helpful, and the group instructors are amazing... Not to mention the pool/bar!
Negative experience: The a/c system in the yoga studio is very inconsistent. Sometimes it is working well. Other times not at all. Please address. Thank you!
Thanks for the feedback Richard. We will let maintenance know. Please remember the yoga studio is a hot yoga studio, so the temperature fluctuates depending on class times.
Fantastic experience: I have been going to Merritt Clubs for almost a year now and still love it. Everyone is friendly and helpful. I really enjoy the variety of classes. All the trainers are excellent in working with all levels of your fitness, from beginner to advanced. It never gets stale nor is there a dull moment here!
Negative experience: I came expecting to have a good workout, chill by the pool & listen to music but this turned into one of the worst gym trial experiences I’d ever had. Knowing that the pool isn’t usually available to guests on weekends, I called beforehand to see if it would be ok since my friend was DJing here. I had received validation that it would be perfectly fine and still I was harassed by one of the front desk staff (really tall white guy, don’t remember his name) as I was leaving the gym. Even after he had previously confirmed that it was completely OK for me to enter the pool area, when I was leaving, he approached me very violently claiming that I tried to sneak into the pool area without permission. When I initially entered the gym, I informed him that I had called beforehand and he said he would confirm with a supervisor. He came back saying that it was fine and asked me to fill out a form on my phone & that I was good to go. Assuming that everything was all set, I went to workout & then lay by the pool. Then as I was leaving he abruptly stopped me and began accosting me claiming that pool access was for “members only”. I would have been perfectly fine just lifting & leaving if not that he had previously said I could go to the pool area since my friend was DJing. I’m just really shocked and very disappointed by the customer service & lack of accountability by this particular employee (again the tall white guy at the front desk). I was in fact looking to begin a gym membership with merrit clubs at this location but now that is definitely not happening. I will be going to the Canton location where I hopefully don’t ever have to see this guy again.
Thanks for the feedback Segun. Yes, our guest policy is no guests on weekends in the summer so our pools are not over crowded for members. Our staff was enforcing the policy.
Fantastic experience: Positive: Communication , Professionalism , Quality
Positive experience: Great gym with friendly and helpful employees
Thanks for the review Robbie. We want every member and guest to have a 5-star experience. If you get a chance, could you email us at [email protected] and tell us how we can improve for your next visit.
Fantastic experience: Positive: Communication , Professionalism , Quality
Fantastic experience: Positive: Professionalism , Quality
Fantastic experience: Positive: Quality
Positive experience: Overall it is a friendly and clean club that enforces health safety first.
Thanks for the review. We're sorry to hear your experience was not 5-star. Please email us at [email protected] to let us know how we can improve your next visit.
Fantastic experience: Cool vibe. Great instructors
Thanks for the great review Suzie. We are happy to hear you are enjoying our classes. If you need any assistance when you visit the club, please ask for our manager Paul.
Fantastic experience: Great club, wide variety of equipment and lots of group fitness classes too. During the summer months, the pool, pool deck and bar are a great way to unwind after a workout.
Thanks for the fantastic review Ayon. We are glad to hear you are using all of our amenities and enjoying your membership. If you ever need assistance with anything when you visit the club, please see our manager Paul.
Fantastic experience: Love this place! Everyone is very friendly and welcoming. There's also just a variety of amenities that come with a membership here. General gym use, workout classes, & pool access all come with the membership. And their COVID compliancy has made me feel very safe & comfortable about continuing to go to the gym.
Thanks for the 5-star review Natalie. We are happy to hear you are taking advantage of all of the amenities that come with your membership. If you ever need assistance when you visit, please see our manager Lizzy.
Fantastic experience: Even before the pandemic I was impressed but they have a forever member in me because of the way they have adapted to the major changes fitness facilities faced in a pandemic. They have kept me constantly updates with the state and local mandates concerning covid and exercise facilities. They give great tips and options on how to be healthiest both physically and emotionally during a time like this. Lastly they have the an awesome staff whos fully committed to keeping everyone as safe as possible yet they deliver exceptional customer service
Thanks for the fantastic review Nika. We are so happy to hear you will be one of our forever members. If you ever need assistance when you visit the club, please see our manager Lizzy.
Fantastic experience: Best place ever the members are wonderful the staff is extremely awesome i love working with all of them oh an by the way its a great place to work we are family
Fantastic experience: Merritt Clubs Fort Avenue is a community of fit minded people. The club has a comprehensive set of strength and cardio equipment, outdoor pool, and many great fitness classes to chose from. I have taken many classes the instructors are first rate and friendly.
Thanks so much for the fantastic review Dave. We are happy to hear you are enjoying your membership. If you need anything the next time you visit the club please ask for our manager Lizzy.
Fantastic experience: Merritt makes you want to be loyal to them! Luxurious experience, with a staff that embraces you like family! Don't get me wrong, everyone has a bad day and can exude what they're feeling, but...here at Merritt!!!! You just have to come to experience it! Hope this holds merit within your own experience
Thank you for the incredible review, Jason! We're so happy to hear that you've enjoyed our recent updates and found your home away from home here at Merritt. If you ever need anything at the club, please see our manager Lizzy.
Negative experience: This gym is bias. I can't say racial but I do notice a different vibe/treatment of the black members. Some of the staff are very short and impatient. I sat back and watched one day hoping that I was wrong. Sadly, I wasn't. I am glad I've canceled my membership. Why would you all give Sean Gulliver a response like that?! You didn't even address his concerns. That proves both of our points.
Thank you for your feedback James. We treat all of our members equally. It is our customer service policy to take discussions off-line and respond to the member directly in person. We have follow up discussions with all members who post reviews. If you have a situation you would like to discuss please email us at [email protected]. Thank you
Positive experience: Nice gym but not worth the price.. Unfortunately there's no other 24/7 gyms in the area so if you go to the gym before work, this is your only option.
Thanks for the review Jay. Please email us at [email protected] to let us know what we can do better, other than price to make your next visit 5-star.
Fantastic experience: Five stars, if you come during non-peak hours. During peak times the place is packed and you can’t use your time efficiently unless you just want to do endless cardio. Non-peak hours are great and this location has plenty of gear for a good workout. All of the staff are friendly and helpful. I come here primarily to lift. I don’t really care about the locker rooms or anything like that. If I want a nice looking bathroom I’ll stay at home and. The locker rooms are being renovated for those bathroom connoisseurs posting negative reviews on here. There are two power racks and plenty of benches. There are several cable machines. There’s also an assortment of machines for all the muscle groups to complement the free weights. And a ton of cardio equipment.
Thanks so much for the great review Tim! If you need anything, just let Lizzy, the general manager, know.
Positive experience: Merritt does a great job in providing all necessary equipment, classes and amenities. For the price you certainly get what you pay for. However, during peak hours you can forget about being able to easily complete your workout without feeling like a sardine. The facility could easily be twice as large and would still feel crammed.
Thanks for the review Forrest. We are currently working on possible construction plans to really maximize the space. If you need anything at the club please see our manager Lizzy.
Positive experience: Towell service,friendly staff,clean and has the equipment I need.
Thanks for the review Gary. Our goal is for every member and guest to have a 5-star experience when they visit our club. Please email us at [email protected] and let us know how we can improve to make your next visit 5-star.
Negative experience: I just joined this gym & i pay 109$ per month NOT worth it! Lizzy the manager is rude and the employees get away with harrassing members like myself , they take "notes" under your account basically giving them ability to lie or make up an incident to get you terminated... (The pool serves alcoholic beverages) the staff said i had to leave because i was in the sauna drunk !!! I never entered the sauna i only went swimming there twice , yet the staff noted in my account that 3 different staff members "noted" i was in the sauna & used profanity because they had NO motive to put me out .. Escorted me out like i was a criminal than lied to cover up for theyre actions.. Than Lizzy the General Manager "sides" with her employees , basically theyre word against mines and as the customer i have "no" say so in the "matter" because Lizzy said "why would her employees lie" , i dont recommend this gym to anyone the staff pick & choose whom to be courteous too " Bias"...
Yes, it is our policy to keep notes in every member file so staff in all clubs are aware of any communication provided by members or incidents.
Negative experience: Decent gym. Used to be a member. I cant deal with their corporate greed however. 99per month for a year contract. 149 per month with no contract. Not worth the money now that they raised the price. Usually crowded. Not sure why anyone would want to pay these prices but to each their own.
We are sorry to hear you are no longer a member Thomas. We have conducted a market analysis of Merritt Clubs and based on where we are as a company, which is operating at a 5 Star level we are extremely under market value. Many other competitors are higher priced than Merritt and do not have all of the amenities like an outdoor pool, hot yoga, group fitness classes etc.
Fantastic experience: This is my primary gym and I pay $60 a month for it. So far I've really enjoyed my experience here mainly because it has everything I need and is open 24/7 which is a beautiful thing. I work at the hospital and my hours very unstable so being able to go to the gym at any moment of the day makes things very convinient for my very inconvenient schedule. If you go through my pictures I've hit basically every question I had was checking it out. There's also a pool but it's outdoor so it's closed for the season and will reopen in the summer. Contract lasts a year from sign up so if you want to break it before the year you'll pay a hefty fee. Also you have to mail or come in to cancel so take that into account. If you have no intentions of moving out of Maryland within a year it's worth the investment. Hope this helps!
Thanks for the 5 star review Adam. We are happy to hear you enjoy the 24 hour aspect of the club. We have an indoor pool at our Downtown location which is only a few minutes away if you are looking for somewhere to swim indoors and we will be re-opening our indoor pool at Canton in early 2018. Your membership gives you full access to all of our Merritt locations.
Fantastic experience: Amazing gym! I was only in Baltimore for a month and after being helped by Jamie when I inquired about joining, found an perfect gym for the time here. Clean facility, helpful employees, and plenty of equipment.
Hi Jacob, Thank you so much for the 5-star review. Jamie is the guy to see if you need anything at the club. He is great. We are glad you are enjoying the club.
Fantastic experience: Merritt Fort Ave is awesome! The staff is really friendly and there is a large variety of equipment. The classes are great, especially the 30 minute Sprint and Hot Yoga classes. Plus, the pool usually has a DJ and bar open on the weekends so it's a great place to hang out. Highly recommend.
Thanks so much for the 5-star review Jiselle. We are so glad to hear you are enjoying the club. If you need anything at the club please see our manager Lizzy.
Negative experience: To start, the membership is incredibly overpriced for what you get. There is always at least one piece of broken equipment in the gym, the locker room is subpar at best, and it is one of the most overcrowded gyms I have ever been a member of. Even at off peak times you'll find yourself waiting for pieces of equipment. Beyond that, only a handful of the staff here is friendly and/or helpful. The manager of the facility was exceptionally rude to me more than once and unwilling to offer any help or assistance--promising to call me and then never reaching out. When I then reached out to him again he claimed to have no recollection of saying that and tried to put the blame on me. Unfortunately, this gym has a monopoly on the city of Baltimore so unless you want to go to planet fitness or leave the city, this is really the only option, and they know it. Lastly, be wary of signing a contract and read the fine print carefully because they will hit you with a $200 cancellation fee if you try to get out of it.
Negative experience: Signed up, and almost immediately regretted it. No tour of the facility, instructors blew off my appointments for their included FIT program, no one at the front desk can help with class sign up or any other information about the gym, and responses to emails are practically non-existent, and if you do finally get an email back they don't bother to answer your question. This place is a scam. Nothing that was offered as part of sign up has been delivered in 13 months of membership. Heidi and Jamie appear to be completely unable to offer basic customer service or deliver services purchased. Despite calling, emailing, and requesting help in person now over 40 times, there is simply no response or resolution. I've spent more time trying to get answers out of this place, than actually in the gym. Stay far, far away.
Hi Crystal, We did some research and spoke to several staff members about this. We reached out to you several times via email and voice mail. Are you not getting our messages?
Positive experience: Descent place, little rustic feeling, good work out atmosphere, clean, friendly staff, good equipment, and most importantly good looking chics in yoga pants!
Negative experience: If broken equipment in an over crowded gym for $80/month is what you are looking for this is your place. This gym has a near monopoly on the federal hill area and they know it.
Hi Erwin, Could you please email us at [email protected]. We are unaware of any broken equipment at the club. Thank you
Negative experience: Cost too much why would I pay 50$ just for a swimming pool when I can get all the equipment they have for 20$ @planetfitness it's kinda a no Brainer which one I'm gonna pick
Fantastic experience: I attend Merritt, Fort Ave's Hot Yoga on Saturdays pretty routinely. Recently, I had Kelley as the instructor - awesome class! I've been practicing yoga for years and haven't had a workout as tough as Kelley's. Lots of quick Vinyasa flows and challenging poses. Her attitude was great - positive and energetic and pushed us but without being overbearing. Music selection was on point as well. Looking forward to taking her class again!
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