Crunch Fitness - Canton

Negative experience: The music they play has ads, and I can hear them over my headphones at max volume. When machines or urinals break they stay broken forever.

Fantastic experience: If you’re looking for a gym with great energy and that’s just a vibe and ran by an energetic and lively team then I suggest you come to this crunch location, trust me you won’t regret it

Fantastic experience: Love this gym!

Fantastic experience: THIS PLACE IS AWESOME

Negative experience: If you try to cancel your membership, make sure you send a certified letter and get confirmation in writing. They charged me many extra months and wouldn't refund any despite their error.

Fantastic experience: Nice gym. Friendly staff and fair price when you consider the unlimited guest pass usage.

Negative experience: It is almost impossible to cancel your member ship with crunch. they won't let you do it over the phone and half the time when you go in there is no manager available. they told me to send them an email stating I visited in person and it would be taken care of. It was never taken care of and they continue charging you. I eventually had to decline payment through the credit card copy and they sent it to collections.

Fantastic experience: Really happy with this gym. Lots of equipment and always kept really clean. Staff is super kind and helpful. Location is convenient, too.

Fantastic experience: Love working out at this location! There is a variety of equipment and whether I want to do cardio or lift I can always find a machine. Staff is welcoming and facilities are very clean

Fantastic experience: "Barry is the best! He’s super encouraging and always there to push you through those tough sets. No matter what kind of day you're having, he brings the energy and makes sure you stay motivated. He’s also really good at giving tips to help you improve your form and get the most out of your workout. Honestly, I’ve made so much progress thanks to him. If you’re at Crunch Canton, definitely check him out!"

Positive experience: This is a great gym, at an affordable rate. Theres plenty of equipment. Both the staff and members are friendly.

Fantastic experience: 5 Starts considering the quality of service at this facility! Staff are helpful and knowledgeable super clean! Shout out Greg and T down at Crunch fitness on Boston Street!! Elite team there!

Fantastic experience: Super clean and never very crowded! The classes are fun and not intimidating. Great gym experience.

Fantastic experience: Crunch has absolutely everything you need to get a solid workout in. I’ve been going for over two years and love it. Staff members are all super friendly and there are plenty of machines for whatever type of workout you’re looking for. Highly recommend!

Fantastic experience: Amazing gym! With even better staff. Had a problem with charges and the front desk was so gracious. Really appreciate their efforts to also facilitate a good environment.

Fantastic experience: Gym has everything one needs; powerlifing racks, bench press, and Smith machine. I'd recommend this gym to anyone.

Fantastic experience: When I moved to Fell's Point in Baltimore, I was on the search for a gym to belong to. I am so glad I chose Crunch in Canton. It has everything I need for whatever workout I choose - whether it is strength or cardio. It is always a fun environment, everyone is nice, and the membership plans are very affordable. Highly recommend to all!

Fantastic experience: I love going to Crunch Canton! It is super clean and very well maintained. The staff is all super kind and helpful. I would recommend to anyone looking for an affordable quality gym in Baltimore!

Fantastic experience: Been going here for a year now, it has everything I need for an affordable price.

Fantastic experience: Bathrooms are always very clean, staff is friendly and helpful and the classes are really fun, I like that they have early morning ones too!

Fantastic experience: I really love this gym. It is clean, the equipment is always working. The staff is very accomedating. Great location also

Fantastic experience: Great Crunch location, clean facilities and very helpful staff. Shoutout to Bianca for helping me with my lock!

Fantastic experience: I highly recommend getting a gym membership here. It’s a good deal for a monthly membership; comes with all the amenities and equipment that you’ll need. The facility is well-kept clean, friendly staff, sauna, etc. I love it here!

Fantastic experience: Best gym in the area!

Fantastic experience: Bianca is great. All the equipment I need and more

Fantastic experience: Great gym clean and good equipment with friendly staff

Fantastic experience: Great gym staff is nice and building is clean

Fantastic experience: best gym in bmore! clean, spacious, everything you need!

Fantastic experience: Crunch inspires me to crush my goals like no other gym! Tavon is the best trainer you could ask for. He’s very knowledgeable about Hypertrophy, he pays attention to every detail and he’s serious about his craft. If you’re Tavon’s client, you have a great trainer who pushes you where you need to be. The gym overall is very nice. Every machine you could want is here. Locker rooms are always clean. Every piece of equipment is readily available. Staff members like Bianca, Sean and Juan are always pleasant and professional. The only downside to this gym is actually a good problem: it gets too crowded! You have to pick your fitness routine carefully to avoid the crowds. The gym is jumpin every night and afternoon because this is the best gym you could come to.

Fantastic experience: Convenient location, always clean, friendly staff

Fantastic experience: Love this location Been working out here for 2 years now ❤️

Fantastic experience: Great gym with phenomenal staff! Always clean, equipment is in great shape. Greg and Tavon are always super helpful and make it a super welcoming environment. Definitely recommend!

Fantastic experience: Love this gym, nice clean quiet, nice assortment of machines, and free weights, as well as the back row of squat platforms and specialty racks. Everyone at the front desk has a great attitude especially Bianca, who is so nice and refreshingly polite and professional. This will be my gym as long as it here.

Fantastic experience: Tavon is a great coach! He really pushes you to your limits. You may hate him for it but he’ll whip you into shape! Highly recommend signing up to train with him. The gym itself is really nice. They keep it clean and the staff is really nice.

Fantastic experience: Been a member for years with Randall as my trainer. Randall has been a great trainer and quite flexible with scheduling and routines. Great facility with many options for olympic lifting and cross training. Especially enjoy the sauna, pull up rig and cardio eq.

Fantastic experience: Decent equipment and well maintained

Fantastic experience: I love it! Clean, spacious with big variety of equipment! Imma cardio lover so I'm happy!!!

Fantastic experience: Ive been with Crunch for over a year now and my Trainer Randall has been the drill sergeant I needed in the best way. Definitely makes an effort to create workouts that align with your goals but adds a little razzle dazzle to help you push your limits

Negative experience: Good gym but I just hate how predatory these places are with their memberships. They won’t let you cancel your membership without a manager present who is 9-5 aka same work hours as myself. And then once you do cancel they bill you for a whole other cycle. So frustrating. I hope the gov bans these practices.

Fantastic experience: Ample equipment, clean facility and bathrooms, and friendly staff. Randall, a personal trainer I've been seeing for 6+ months, has also been extremely helpful, knowledgeable, and communicative. I'd highly recommend Canton's Crunch!!

Fantastic experience: I'm not usually someone who leaves reviews, but I HAVE to shoutout Randall. He's the calisthenics expert and personal trainer that helped me get into the best shape of my life. I even started doing handstand push-ups with his help. Plus he can backflip. If I could give him 6 starts I would!!

Fantastic experience: Go train with Randall! He’s the best!!

Fantastic experience: Randall is a great PT. Not only does he coach and teach he pushes you throughout and checks up on your progress. He’s the man.

Fantastic experience: Randall has great patience super encouraging, positive energy / attitude . One of the best personal trainer

Fantastic experience: I have been working with Personal Trainer, Randall and he is great! The workouts fit my fitness level and are the right amount of challenge. Overall, the gym is great too, love the new sauna!

Fantastic experience: I absolutely enjoy working out with my fitness trainer, Randall. He works this old lady out and encourages me to push through each exercise. I highly recommend him to anyone that wants to make a lifestyle change.

Fantastic experience: This location is great and always clean. Randall is a great personal trainer and has really helped with my fitness goals.

Positive experience: Great place to work out in. The employees are very friendly and helpful!

Fantastic experience: Clean gym, well maintained and good price. Been to other gyms and they all have busted equipment but this place has good strength training equipment and it’s clean.

Fantastic experience: dropped in for a day pass while I was in town recently. Fantastic facility. Clean, lots of equipment, and a nice front desk staff. not much else you could ask for

Fantastic experience: Love it here! Tenzin the manager is great. Staff is so friendly, & the PT staff go way above & beyond for you. The club is always maintained neat and clean. This is definitely my favorite gym in Baltimore.

Fantastic experience: I love this gym <3 It has everything and also the price is great!

Fantastic experience: This is honestly one of the cleaning gyms I’ve been a member! I believe her name is Erica, but she is amazing and truly committed to her work. I wish that type of attitude was everywhere, but I’ll take it here for now. The gym is decent overall, normal wait for equipment at peak times.

Fantastic experience: Front desk worker, Juan, was very helpful of my situation and knowledgeable about gym culture. It's busy, but seems filled with good, like-minded athletes.

Negative experience: BEWARE POTENTIAL, NEW, AND OLD MEMBERS. The reviews regarding canceling memberships are painfully true. I've been going through it for over a year! I moved and canceled my membership through the gym. Was told to do it by email and even confirmed it with people in the gym on my last visit there. Then I noticed that the gym kept withdrawing from my bank account some months afterward. Called several times, but could never reach anyone to resolve the issue. Finally, pulled up the old email from a year ago and tried that avenue. The gym responded that they forwarded the issue to the membership department. No response and they continued to withdraw money. Finally, I had to call my bank to prevent any more withdrawal from my account and to restore the money withdrew by Crunch since my cancelation. Just recently, Crunch finally responded! With a LAWSUIT on the basis that I owe them money. That's crazy!

Negative experience: Canceling this membership is impossible, and I STRONGLY ADVISE new customers be aware. Initially, I called to cancel my membership, and was informed that I would need to come in to the gym to cancel, but after further discussion, I was also given the option to email them. My email has went unanswered. I called multiple times, leaving my contact information, and never received a return call. I also went in person, and of course "she just left". When I asked for the manager, I received the following responses: she is in a meeting, she is on the phone, she left for the day, she just left". I called corporate for support, and they only offer a pre-recorded message, stating to email your crunch gym. I advise this membership only to the per who plans on being a LIFETIME MEMBER, other than that, careful with this membership.

Negative experience: It’s reasonably priced, but it’s often crowded (not enough of the machines everyone uses), probably could have a better layout and things are always broken.

Fantastic experience: Amazing gym

Negative experience: I’m highly disappointed with the predatory cancellation practices at this gym. In 2024, it’s unacceptable that canceling a membership should be so difficult, whether you’re switching to a different gym or leaving the area. These gyms make the process intentionally cumbersome, hoping you’ll forget about it and they can collect additional payments. With all the technology available today, you should be able to cancel your membership simply by going to the front desk and stating your last day. This practice of using cancellations to extract extra payments is predatory and needs to be addressed.

Positive experience: I eith they had massage machines and a place to recover before leaving

Fantastic experience: Mo is the best trainer there ever. He is the perfect fit for my goals and his specific expertise allows me to train safely and effectively with all my previous injuries and medical/anatomical complexities. I wouldn't have gotten as involved in the gym as I am, if not for him.

Negative experience: Terrible gym that makes you jump through hoops to cancel membership. Don’t waste your time with this trash business

Negative experience: The sauna has been in pieces for a year and a lot of things are falling apart

Negative experience: I signed up here because they're one of the few gyms that should have a sauna.. but they've been here for over a year and they still haven't built their sauna. It's not right for a gym to advertise amenities that they don't have. You're not getting what you pay for here. Would give it a 0 if I could.

Negative experience: The gym itself is nice, always clean and people are generally friendly there and easy to workout with. On the other hand, when I moved out of Baltimore I was told to cancel to email the manager. I did just that and confirmed next time I was there I was good to go. Apparently not though as now I'm living in another state and they refuse to cancel unless I come in person!! They're changing their story and now won't refund or cancel me. Don't sign up unless you want to be a member for life and never leave Canton since you might be stuck in your membership.

Positive experience: Great space and machines. Been a member of Crunch Fitness since July

Negative experience: My experience with this gym is clearly awful. The fact that they are overcharging me is crazy. I’ve paid my regular fee and now they are charging me $259.95. I’ve paid every month until they automatically hit with $259.95. This gym has crazy overpricing.

Negative experience: It’s a decent gym for the price but if you plan on canceling you have to do so 30 days in advance. I understand this is a business but that’s just predatory considering no one tells you this upfront.

Fantastic experience: Terrific! Really nice mid size gym in Canton, Baltimore. The guys at the front desk are super nice and friendly, I signed up on Nov 2023, and they made the process so easy. The crowd is super cool and they have nice machines. Tanning is included with the membership. I really like this gym.

Fantastic experience: I was in your club on Sunday 10/29 around 1pm and just wanted to mention that your cleaning lady was working very hard in the women’s locker room making sure it was spotless and fully stocked. She was also SUPER friendly and I really appreciated her willingness to assist me with anything I needed and then motivating me to keep at it with my work out. Employees like that need to be recognized for their hard work! Especially when I typically frequent the Crunch in Timonium and see the exact opposite work ethic with their cleaning lady who always just sits in the women’s locker room on her phone when the bathrooms are a disaster regularly. So be glad you got a good one, which are hard to find these days!

Positive experience: TVs never sync to treadmills, most TV's on wall are gone or tiny....more importantly, the music played in the background across the entire gym is outright offensive. The lyrics in most of the rap songs are sick and demeaning.

Fantastic experience: Coming here several times per week has been so therapeutic! I needed a place to come and workout doing my own routine and not feel locked into a specific type of class. Thoroughly enjoying my time here and looking forward to checking out other locations as well!

Fantastic experience: No one asked me to leave this review but I just had to. It’s Saturday morning and I’m headed to the gym and I feel so good. I spend 5-6 days out of my week coming here to workout and focus on my wellness. That’s a big deal so having people that are good energy, friendly and helpful is important. This is my escape after work. I feel safe here and the staff is so friendly! I was leaving on my way out and the woman that cleans the gym was so kind and friendly and after asking how my workout was she said “Crunch looks good on you”. This feeling is so important to me because the gym is my LIFE! It’s like brushing my teeth. I can’t not do it and it makes me feel so good. I had a great gym family before but I had to come to Crunch because the cost of the other gym was too much. I was so scared I wasn’t going to get that same good team and feeling and I’m so glad my fears were irrational. This place is a VIBE and everyone here is just working on themselves and enjoying the gym. No weird vibes and people at every level. Idk I’m just feeling really good as I get ready to go to the gym and I’m like, people need to know how good it is here.

Negative experience: Impossible to cancel your membership and extremely terrible management. Not crunchin kool as a recent 5 star review stated.

Positive experience: This place is great, staff is amazing, I've been here since they opened, it's always clean, thanks Erica! But, my only issue is the SAUNA!!! FIX THE SAUNA!! It defeats the purpose of paying for the highest membership, if I'm not getting the full benefits of said membership! AGAIN FIX THE SAUNA!!!

Fantastic experience: Erica is an amazing staff member of Crunch Fitness. Not only is she an exceptional worker as far as maintaining a clean environment, her public relations personality makes it pleasant to workout at the gym! GB! Welcome back Erica. Your kind and inspirational greetings were truly missed. Not only that, your exceptional cleaning services were missed as well. GB!

Fantastic experience: When you walk in it's just so friendly it's a place that seems cozy and I'm comfortable there's plenty of clean machines the bathrooms are clean working here is awesome meet a lot of people keep it up to par and have a great team that's what we have here at Canton

Fantastic experience: It’s always so clean! Love how much pride Erica takes in her job. MVP of that gym.

Fantastic experience: Crunch Canton is the best gym in Baltimore. the gym has tons of equipment so there is no waiting around, it’s clean, and Lia and the crunch team are super friendly.

Fantastic experience: Not sure why some folks are unhappy with this place? Lol I love it here!! Variety of open machines, friendly staff! Housekeeper Erica is hilarious . She never stops moving to assure that we have clean showers, bathroom,and makes the place smell so nice and homey! This place is my home gym for good!!! Clean machines and hard working staff!

Fantastic experience: The housekeeper Erica is amazing. The club is clean and she always has a positive attitude! She keeps crunch going

Fantastic experience: Friendly staff, especially Erica. Gym is well-maintained. I was sent a survey once and listed a few things that had been broken for awhile. The next week they were fixed, so that was impressive haha

Fantastic experience: I been to several gyms on the east coast and I must say this is by far my favorite. The place is always clean and spotless, weights are always stacked and no matter what my machine is always open because of the varieties and amounts of equipment. I must say there cleaning lady Erica very much impressed me by how clean she keeps things and how hard she works. I was very impressed, she's a keeper. Anyways you all have a bless day

Fantastic experience: Nice gym but far for me as I needed a new gym home... I recommend if fits your schedule

Fantastic experience: Staff is very welcoming and friendly. Cleaning staff is honestly exceptional. Although the gym isn't the largest, the gym atmosphere is great; dim lighting, the music is loud enough to workout to, and the other members are encouraging! Canton location is definitely worth it.

Negative experience: FRAUD!! Have been months trying to cancel my membership. I keep getting charged!

Negative experience: *Update* Because the manager never canceled my account, after I emailed for cancelation like they told me to, they are saying it is my fault and that I have to pay for services I did not receive. No accountable on their part and money basically stolen from me. So unprofessional a deplorable. Original: If I could give 0 stars, I would. The cancelation process is a complete nightmare and scam! After canceling my personal trainer membership, I continued to be charged for months after, totaling over $1000. I was given the runaround the entire time I tried to get this resolved. I was told to call, email, come in person. After refusing to communicate and refund the charges, I was forced to fail a fraud claim. They are still trying to charge me for my canceled membership. DO NOT GO THERE!

Negative experience: Attempted to cancel my membership and was told every way I was doing it was wrong. If I called they told me to come in, if I came in they told me to email, and if I emailed they told me to come in or call. Finally got them to cancel it (or so I thought) and they still charged me an additional month even though they sent me a document saying my membership was cancelled. The gym itself was ok but this process has ruined the experience

Negative experience: After cancelling a year ago, I started receiving charges on my credit card from Crunch as if I were still a member. I sent several emails to have this reversed and never heard back. I had to notify my bank and report it as fraud. I would avoid this gym for that reason alone. They obviously keep your billing information on file, even after cancellation.

Negative experience: Needs more squat racks, there can be 100+ people at any given time with only 3 squat racks so if you like to squat or deadlift I’d look elsewhere, because you won’t be doing much of either at crunch canton. Coming from a gym half the size as crunch canton with 3x as many racks you really appreciate the difference. Take a look at Merritt it has plenty of racks.

Negative experience: Crunch is a complete scam. They reel you in offering flexible month to month options, but what they don’t tell you is that it’s impossible to cancel your membership. I called, emailed, physically drove there and requested to cancel in person, and they continue to give me the runaround. Do NOT get a membership here. Comcast customer service is better than this sorry excuse of a business. I would give negative stars if that was an option.

Negative experience: Very secretive billing processes. Not transparent at all. They make you go through hoops to cancel and update billing. I'm truly shocked that they are still in business. It is their "policy" to withhold information regarding the management and director's contact information (name, business phone number) and only provide an email to contact. I rarely leave reviews but please be aware of their billing and cancelllation policies, or lack thereof BEFORE joining.

Negative experience: Wonderful gym, terrible management, apparently The general manager (Liah ) can ban you because of their personal preference with no explanation regardless if you come as a guest EVERYDAY, I somehow got banned at every crunch for trying to workout while they have an open house (which I got denied for) by Liah regardless of the situation, I was never disrespectful, I asked for her name and she gave me her card and when I left I noticed she crossed out her information on the card before giving it to me. I cannot get in-touch with anyone above her, so if you are planning to go here, then make sure it’s after 5:30 when apparently she’s not there because if she doesn’t like anything about you then it’s no point of coming.

Negative experience: My experience at Crunch Fitness was nothing short of a disastrous ordeal. This gym's management incompetence and complete lack of organization turned what should have been an enjoyable fitness journey into a never-ending source of frustration and disappointment. Let's start with the management at Crunch Fitness, or lack thereof. It became painfully obvious that the staff had no idea how to run a gym efficiently. Communication at Crunch Fitness was abysmal. Important announcements or schedule changes were rarely posted or communicated to members. It was clear that Crunch Fitness had no regard for their members' time and dedication. The overall organization at Crunch Fitness was an absolute disaster. It seemed that no one took responsibility for creating a clean and safe workout environment. The most infuriating aspect was the utter disregard for member needs. Crunch Fitness's billing system was an absolute nightmare. I encountered multiple instances of incorrect charges and inexplicable fees appearing on my account. Attempts to seek clarification and resolve these issues were met with indifference and a lack of accountability from the management. It was painfully evident that Crunch Fitness cared more about collecting money than providing a quality experience for its members. They make it impossible to cancel the membership. I am still being charged two months after emailing them to cancel my membership and visiting in person just to find out "they couldn't do it in person". Crunch Fitness epitomizes poor management and abysmal organization. From the lack of leadership and effective communication to the blatant disregard for member needs and safety, this gym falls drastically short in delivering a positive fitness experience. Save yourself the frustration and disappointment by avoiding Crunch Fitness at all costs. Numerous other gyms exist that prioritize their members and actually understand how to run a fitness facility competently.

Fantastic experience: Don’t let Kenny go anywhere. One of the nicest guys i ever met. True gym guy. He leaves I leave lol.

Negative experience: Had questions on my membership to cancel personal training because i had to drive over the road I’m a truck driver. Bruce the manager made the situation difficult one word answers, not trying to assist me in my problem of canceling very short and nonchalant attitude. Ask to speak to Barry if you’re looking to cancel or get something done.

Negative experience: Update: after cancellation they continued to attempt to charge me an additional $94.98 without authorization. Fortunately my credit card caught the fraud as they were made aware the cancellation with $0 due form that was mailed out. Truly the Harris Teeter of gyms. No customer service and you have to go at weird unusual times if you don't want to be waiting longer than your utilizing the place. Watch as soon as you walk in you will see paper towels on top of the paper towel dispensers. They don't even try to put them in. There is no customer service unless you are female (in which case you will get extra attention) I was there for 3 days before I could find the locker room. They tell you nothing and show you nothing when you first arrive. Also, Check your billing because they will try to overcharge you. Luckily I caught mine the first month in and cancelled which is a pain in its own. Try to call their corperate headquarters before you start. Just do that. And then decide if you want to go here.

Negative experience: I canceled three years ago and they are still trying to charge me randomly this month out of the blue. I’ve tried to get in touch with the manager. I’m not sure when or if he’s there ever but avoid this place at all cost.

Negative experience: Terrible customer service. Be prepared to sign up for life because they make it impossible to cancel. It’s exhausting and terrible business practice. The gym is basic like planet fitness but their business practices are absolutely absurd. Pay the extra money and go to a better gym

Negative experience: The staff is not trained in order of operations and unaware of membership cancelation policy or processes. They give you a complete run around and continue STEALING MONEY FROM YOUR ACCOUNT AFTER YOU'VE FORMALLY CANCELED YOUR MEMBERSHIP.