Body Exchange Gym

Negative experience: I wanted to check out this gym before committing to a membership, but they wouldn’t let me get a daily pass to try it out. It felt like they were more interested in getting me to sign up than actually letting me experience what they offer. It’s disappointing when a gym isn’t confident enough in their service to let potential members try it first. Thankfully, I found Chuze Fitness nearby, and they were the complete opposite. They were welcoming, let me try their facilities, and the equipment was top-notch. Chuze’s staff made me feel like they actually wanted me there and were proud of what they offered. If you’re looking for a new gym, I’d definitely recommend checking out Chuze Fitness instead!

Fantastic experience: I’ve been a member of Body Xchange for over 10 years now and I love how friendly the staff is.

Fantastic experience: Great gym!! Here everyday with a great environment!

Fantastic experience: Amazing!! Love the staff!!!

Fantastic experience: my experience definitely a great one as soon as I walked in the vibe was just welcoming and very uplifting iv been to two different body exchanges and this one has by far been the most welcoming experience so thank you to trey for the great experience

Negative experience: I've never been treated with such disrespect from 2 employees located here I was told over the phone that I would be able to pick up the free gift cards for joining but as soon as I arrive at the location I was not only treated like if I didn't belong there but told that Thay just gave out the last one I'm not sure what the heck it's for but it's free and it's not okay to tease people with false ads WORST PEOPLE EVER and to top it off I kindly ask if they could call the other locations to see if they have any but I was told to DO IT MY SELF I BELIEVE THEIR NAME'S ARE TRACE AND ELANE? WORST PEOPLE EVER

Negative experience: I want Nathan back at front desk @ the Allen location!! it’s not the same without him:( (shoutout jam and Jon tho)

Fantastic experience: We want Nate back at the from desk at Allen location.

Fantastic experience: Amazing

Fantastic experience: Amazing staff. Big Tre runs a great staff with Jon and payton and jamal. Makes me feel very welcomed and makes me excited to come in and get a good workout.

Fantastic experience: Great customer service and good gym..

Fantastic experience: Tre was amazing at explaining all the memberships they had. Definitely the lowest costing membership in town for the quality. Overall great experience!

Negative experience: The manager told me to move my Harley like he controls the parking and then told I could cancel my membership if I payed $150 on a month to month membership. The owner called me to resolve the issue and blew me off. And admitted he rides a Harley and would be able to park where the bike is safe. Really bad business.

Negative experience: I cancel my membership 2 months ago and confirm on phone they still charge me they are scammer .

Fantastic experience: Karla is absolutely amazing! I love the environment, energy, and new equipment! Wonderful staff, and always clean

Fantastic experience: I’ve been coming here for about 2 years. It’s a night and day difference between planet fitness. Lots of good equipment that never feels too busy to use. Karla, Jay, and Juanita are standout people that make showing up even more enjoyable.

Fantastic experience: The staff here is always really friendly

Fantastic experience: This is the friendliest gym I have ever joined. Jay always greets me with a good morning and a smile.The staff helps me with new exercises and the atmosphere is supportive and fun.I never thought I would enjoy strength training and sweating so much.

Fantastic experience: Best body xchange gym I’ve been to! Staff is always so friendly and helpful 10/10 recommend

Fantastic experience: My go to gym to unwind and decompress. The staff is always friendly and helpful. I would recommend this gym to others.

Fantastic experience: I love Body Xchange on Allen Rd! What makes this gym so special is the great community of fellow members and employees. We are truly a gym family. My favorite part of the workout is being greeted by Jay at the front counter. He always offers a friendly smile followed by encouraging tips for a great workout!! Thank you, Jay!!

Fantastic experience: Love my gym absolutely love it

Negative experience: Gym itself isn't bad. I think they take advantage of people. When signing up I was told by the manager Kyle that if I wanted to cancel I could do so within the first month. Now I've been thinking about cancelling because I might move..., still within the first month but now they're saying you only have 5 days to cancel and now I'll have to pay $100 to end the membership. He also called and said if I had any visitors I could bring them and they'd get a guest pass, but when I called they said no you can't bring a guest.... this gym is EXTREMELY SUS.

Negative experience: Enrolled in the 7 day guest pass as advertised on their website but when I arrived to begin the pass, they changed it to 3 days since I told them I won't be here long enough for a month to month membership to be worthwhile. Spoke to Kyle, the manager, who confirmed they have discretion to lower the guest pass if they don't think you'll enroll in a membership immediately. Left a bad taste in my mouth. If you want the full seven day trial, make sure to sound interested. When I move back to Bakersfield, I'll be going elsewhere.

Fantastic experience: Nice staff, looks clean every time.

Fantastic experience: Keven Glenn goes above and beyond to provide quality customer service he is very much appreciated

Positive experience: Doesn’t fix the padding on machines which leads to skin injuries due to a rough open surface scratching your skin. Have asked management to address it and 4 months later the same exact machines aren’t fixed. Going to In Shape where they actually fix equipment.

Fantastic experience: Great staff. One day, I forgot my Gatorade and they weren’t selling them at the Body Exchange refrigerator. The next day after my workout one of the staff members had brought me one from her house. Sooo kind!!!

Positive experience: Pretty solid gym. Equipment can be out of service sometimes, usually all the benches except one will be down but usually is fixed within a week. My main issue is with the clientele: the freaking broccoli-haired high school kids. There needs to be rules against 5 high schoolers taking up one bench for an hour. It can be frustrating when you’re trying to get a set in and all they want to do is chat with each other and not workout while hogging a bench. They need to enforce this rule better.

Fantastic experience: I love Body Xchange. I work out at every one in town. Staff is always friendly, and the monthly fees are reasonable. Equipment is up to date and if there are issues w/ equipment they address it quickly. I highly recommend

Fantastic experience: I go here 5 days a week. It's a great place to work out.

Positive experience: Great gym... Pretty busy for me though.

Fantastic experience: Positive: Communication , Professionalism , Quality

Fantastic experience: I have to say that this is a very nice facility. The Keli g is easy and always available. The busy times, 4-7 can be a bit frustrating because everything is being used. Any other time of the day is a dream.

Fantastic experience: First time at body exchange. Nice people, feels good to get back to fitness.

Fantastic experience: Positive: Quality

Negative experience: This facility is getting overcrowded day by day and hard to do proper workout as most machines always occupied and very hard to follow a workout regimen. I used to love going here but since they decided to close the Calloway location, most folks switched to this new facility and hence getting overcrowded.

Negative experience: Charged through the pandemic. A lot of people were charged and completely screwed over by these people. I highly suggest finding another gym to go to. If you absolutely need somewhere to go, go here, the facility is very clean and the temp is perfect. There's a lot of room inside here too. Super unfortunate because it's a really nice gym.

Negative experience: Certainly not the same since Josh left.

Positive experience: Newer facility, clean and not too crowded this morning. I'm sure it is very crowded later in the day and evenings.

Negative experience: I had allied in to body X today and forgot my towel I had a mask I was going to ask if I could borrow one and just before I walked in some woman who worked there got in my face and said I cannot come in she wouldn’t even let me finish my sentence before I had to go out onto the side walk and a couple months before that we froze my membership because of the pandemic and when we tried to unfreeze it they deleted my account,I then had to make a new one then then after that for 2 weeks straight they kept saying my account was frozen very unprofessional if you ask me

Fantastic experience: Positive: Communication , Professionalism , Quality

Fantastic experience: Great place.

Negative experience: Warning! We requested membership cancellation at the onset of the pandemic (March 2, 2020). Cancellation was processed by Jason. Apparently it did not go through effectively. We haven't thought twice about Body Xchange since-- until yesterday when we received a letter from a collections agency in the amount of $189 for this account. They are stating that we never cancelled, and are now being reported to collections for non-payment from April-November. This is the first we have heard of any attempt to bill or collect payment! The gym was closed due to the pandemic for at least 3 months during this time. We used to have a month to month membership, and we were charged 13.99 a month. We are not able to make contact with anyone who can help us. Check your bills and make sure that you aren't in a scam like we are!

Positive experience: Way too crowded at 6:30

Positive experience: Went as a guest. I am actually please with this BX. If BX a long time ago because they seemed to hire unhappy staff. Who wants to workout where staff is either angry or just in a bad mood. The current morning staff seems a lot better. Not sure if i will stay but we shall see.

Fantastic experience: I love my experience at the gym. It makes my day start off great and have less anxiety and stress. It also helps me feel better! Thank you very much Body XChange!

Fantastic experience: this place is not only super-well equipped and clean, it even smells good! the Spinning bikes are the smoothest, best-maintained machines I have ridden - and I have sat on a few in my day...

Fantastic experience: I love this place. It's my favorite, I think, from all the Bakersfield Body Xchange.

Fantastic experience:

Positive experience:

Fantastic experience: Machines are cleaned daily and very good service

Fantastic experience: Great gym, not that busy which is nice

Fantastic experience: Love this place! Always clean..! Managment and staff helpful and nice. I’d recommend joining this gym to anyone

Fantastic experience: The best gym I've been to

Fantastic experience: Clean. Organized. Friendly people

Fantastic experience: I've been going to this location since the opening and I've never had one bad experience. It's always clean, the weights are always put back in order, and all staff has always been nice to me. I'm normally there early morning when the crowd is low. You get to meet people that are on the same schedule as you. Highly recommended!

Fantastic experience: Great friendly staff and clean equipment!

Negative experience: No gym classes, no pool, limited amount of equipment, no a/c

Fantastic experience: Clean. Organized. Friendly people

Positive experience: Availability of classes is cool - if you take them. Otherwise it's a hindrance having to plan around when classes are or else you aren't allowed in the studio, even to grab equipment. Otherwise, staff is friendly and for the most part has everything you'll need equipment wise.

Negative experience: All in all most of the staff is nice. But there’s an employee at the daycare who could be really rude. I believe her name is Ashlyn, they need to properly train their staff I don’t feel comfortable leaving my baby when she’s working. When I asked if my daughter had a good day? She replied “yes as far as I’m concerned I was also taking care of other kids.” (In front of other parents) It’s not the first time this girl speaks to me in that manner.

Fantastic experience:

Negative experience: They still have no Daycare. How are people with kids supposed to go workout! They are losing business

Negative experience: When I lived in CA I went here. Staff was rude and unmotivated to work. Never seen staff cleaning the equipment periodically throughout the day and was just overall sick of this place. Then when I tried to cancel my membership they said they couldn't do it that day and I'd have to call back. Then I did and confirmed, yet still got charged the next month and they said they lost my paperwork. Damn scam.

Negative experience: This gym scammed my Buddy and a many others when they tried to cancel. Be careful

Negative experience: TERRIBLE gym experience. I’ve been working out for more than 3 years and experienced a lot of gyms and this is by far the worst in Bakersfield. Very rude staff, they don’t care about you or your well being. They just want to make a buck. Don’t let Jeremy fool you he’s a slimy salesman.

Negative experience: Very scammy gym. Terrible attitudes with staff. Overcrowded and only for profit. Would never recommend this gym to anyone

Negative experience: Another terrible experience. Whoever designed this place is an idiot. The windows on the west side of the building funnel blinding light into the gym during the evening. They need something to block the sun. The light fixtures are so bright that they burn your eyes when you are laying down trying to lift weights. They could solve this with a diffusing lens on the bottom of the fixture. This was suggested but ignored by the managers. Bad sign when they don't listen to customer complaints. They have tons of cardio machines that no one uses but have only 4 adjustable benches which everyone uses! There are less than 20 people in here now but every single one of those benches is occupied . They combined 2 gyms into one and the weight area now is smaller. If it was more than $10 a month I'd leave.

Negative experience: This place sucks

Positive experience: This gym is good for regular type of workouts, less crowded. But for the advanced machines you better go to the nearest branch at calloway and Rosedale.

Negative experience: Let me preface my comments by saying that the staff is wonderful and courteous at all times. Jeremy the General Manager has always been cordial and professional. My review is in reference to the recent changes that have been made to this location, specifically the XGT class. I pay my monthly dues, and I find it very inconvenient that members are now limited as to when the aerobics room is available. I being one of MANY members who are getting increasingly irritated with not being able to utilize the gym facilities as stated in the terms and conditions in our contract. Where does it say that by paying my monthly dues, it therefore permits my use of the aerobics room on all days EXCEPT Tue, Thur, and Sat due to this “class”? In an effort to cash in on another revenue stream, Body exchange has decided to implement a “gym” within a gym. A class comprised of a total of 5-6 people at any given time forcing the other members to work around this waste of a class. First they decided to demolish the ladies spa gym (which I paid EXTRA) in order for my wife and daughters to utilize. Then they justify that extra cost by telling me it’s to provide me with towel service. Now with this new inconvenience of a class, I can no longer enjoy the gym as desired. At this point after many years of being a Body Exchange member, I can whole heartedly say that it’s time for a change. I’d rather pay extra and drive further to your competitor, than half to deal with this gym’s shortcomings. I will no longer support this gym’s continuous goal to nickel and dime.

Fantastic experience: It's a brand new gym so the equipmen and location overall is outstanding. The staff is always friendly even though you can tell they are pretending Haha but who in customer service doesn't pretend to like customers? The gym is relatively intimate and few users unless you go during peak hours, of course. That is between 4:30 P.M. and 8ish P.M.

Fantastic experience: Great gym, always keeping it fresh, and affordable

Fantastic experience: Visiting from out of town and joined my sister in law in a sculpt class. Brought my son to the daycare. Everyone treated us great! The gym is clean. The equipment is new. The daycare is awesome and the staff was fantastic. Coming from running gyms for nearly a decade, I appreciate it when things are done right and the gym is run well. Thank you Jeremy for your help. You truly understand the value of great customer service and building a community within your gym. Definitely recommend.

Fantastic experience: Friendly staff, good environment and equipment.

Fantastic experience: Making the new me...

Fantastic experience: I LOVE this gym! I did a lot of research because I wanted a gym that would be good for me and my two toddlers. My kids love going to the child care; the staff is friendly and they know my girls by name. Bruce at the front desk always welcomes me, Jeremy is super nice and has been super helpful to my family. The class schedule works great for me because I like to go mid-morning. This gym is a GREAT fit for my family. Affordable, kid-friendly, convenient.

Fantastic experience: Very clean and nice staff

Negative experience: Closed a club, now overselling creating major overcrowding at Allen Road Club. What a shame.

Positive experience: Clean and comfortable. Great staff. Bruce is always welcoming and motivational.