Gold's Gym Patton

Negative experience: Next time, update google when you temporarily close a location. It’s 2024, people.

Negative experience: Went to Patton location hoping the ac worked better than Oakley only to realize it’s not broken, it’s set to 75. Isn’t it ironic neither Golds gyms pools are open and they blame waiting on a part like we are naive and blind. Guess when I asked an employee when’s it getting fixed and he replied they’re working on it, he lied to my face. Unlike Oakley, Patton ave is clean and the staff actually friendly and acknowledged me. These owners are absent , probably investment group who are going to run the two locations into the ground spending zero on maintenance, forget any improvements make false claims of change, charge $75 a year for nothing then sell the property for land value as they did in the Arden location. How about spending $50 and replacing the water soaked brown wet ceiling tiles. Nothing screams we don’t care like neglect and indifference. Quit lying to members. We can see you’re not doing anything to improve these two gyms let alone the things you said you would, the pool sauna and 24 hours. .

Negative experience: The staff is rudest someone has treated me in a long time. I walked in and dude didn't speak to me for a few minutes while he talked to his friend. When I finally interrupted he attempted to send me the waiver link apparently but couldn't figure it out. Instead of trying to figure it out he just walked away back into the gym with out saying a word and left me standing there for 10 mins until I decided to leave.

Negative experience: used to love this place - new management has committed to “not repairing or reopening the pool + sauna area” and yet are now charging an extra fee TWICE A YEAR for “maintenance”.. explain to me how you can charge more for repairs while you explicitly state you won’t repair….. lost my business! very unfortunate because it is a great space to work out. and so it is with new, greedy management so often

Fantastic experience: Good pump! Good Variety of equipment to use

Negative experience: They took away the pool, sauna, and steam room but never reduced the prices. Then they blamed it on covid. Well its 2024 and they have still never open back up. There is also a lot less classes here now after new ownership. Sad

Negative experience: Hendersonville rd location shut down. I canceled membership in January and still being billed!

Fantastic experience: Facility is very clean. Equipment functions like it should. Staff is very friendly and helpful.

Fantastic experience: Excellent location. Friendly staff, great hours, easy parking.

Negative experience: It seems like a nice gym which works with my insurance but if you self paying and have a membership it can be hard to cancel.

Negative experience: 4/2024 When the new owners took over we were hesitant because it seemed to be a bad change from the beginning. Not only have they continued to attempt to charge us even though we canceled, the gyms themselves are just not what they used to be. The equipment is old, broken, and dangerous (see video), the gyms are dingy, they smell moldy, and there's a sad vibe in the gyms. We tried to check out both local Golds today, and realized it was a wise decision to cancel. When it was owned by corporate the managers and staff were more attentive, nicer, and involved. Everything seemed cleaner and the overall vibe of the gyms was much better. They also closed the third location in South Asheville and it was arguably a better gym, with nicer equipment and layout. Overall, it's just gone downhill. I'd recommend looking into smaller local gyms if you're looking for a good place to workout. 4/2019 Gold's gym is a perfect example of why it's a dying chain. I requested a 3 day pass to check out their facilities with the intent of signing up for a membership, I received a call to confirm my request and was told to go to the gym with my ID and speak to a specific person, and was asked for the time that I would be arriving. When I arrived I was told that my ID would not be accepted because it was not from the state that I'm in despite explaining that I had recently moved and had not had an opportunity to change my ID, and was also told that the person that I was supposed to speak with wasn't even there because they had left for the day, Then I was offered A-day pass for the ridiculous dollar amount of $15 as if that were any sort of compensation for wasting my time.

Negative experience: Toxic management. Gold's Gym NC capriciously closes their facilities expecting you to drive an hour in bumper to bumper traffic to a lesser, over crowded facility. I was asked to sign a lengthy contract and was not told the facility would close a few weeks. They will NOT let you out of their membership after lengthy requests and breaking contracts terms with alternative facilities. Whoever is managing NC Gold's Gym has clearly architected a dysfunctional organization, disabling the staff, & front line managers. Third party payment outsourcing is incompetent and unable to know the contract terms. The staff and 3rd party Peak Performance org are empowered to do nothing. STAY AWAY FROM GOLDS GYM.

Fantastic experience: Great

Fantastic experience: Cardio mixed with strength Training Punching Bag work stay fluid

Negative experience: Can't cancel. Keeps on incurring fees in which I cannot and will not pay. Say goodbye to a loyal customer Golds Gym. Can't see how it's not thievery or how far this brand has fallen from being a proud one. Read the fine print folks, they rob you here.

Negative experience: No one that I have noticed has yet posted about the maintenence fee that we all were just charged even though it wasn't in our contract before the new owners took over. How is it that an establishment can wrongfully charge your credit card for terms you didn't agree to? Says the Peak Rep. Furthermore, they failed to notify they were wrongfully charging your credit card. Said they emailed, however I never recieved an email (checked all locations). I have contacted Peak, the only way to even do business with this gym if you have a membership with them, they said verbatim... the maintenance fee wasn't in my contract to dispute it. I disputed the charge. The same company that told me to dispute the charge denied my request for a refund. So shady. We need a better gym. Planet Fitness is too far away and I'm not going to the YMCA. Don't even get me started on Gold's new app, can't even get logged in... ‍♀️

Positive experience: Used to be a great gym. Very close to me. Everything went downhill in 2020 when the pandemic started. Since 2020 they never went back to 24hr operations which was very convenient sometimes for late night gym + sauna sesh. Since then they never opened their pool area that included sauna, steam room, hot tub and pool. And in the beginning they used to feed me with some “we’re just waiting for the green light to open it from the governor”. Even though Fairview was already open at that time. And on top of that the price went up, even though they don’t provide as many amenities anymore, but it’s a chain I understand. Recently decided to go back and check it out again. I was very happy I left them in 2020. I don’t think they did any updates on their equipment, some of it literally needs to be replaced, very old. This time they told me they’re not even planning on reopening their pool area, and overall it feels like it need some renovations inside. I don’t think they updated anything since they bought rush in 2014. And also it was a headache to leave them in 2020, I had to fill some forms for some reason.. and even then I remember they were still charging me. I even had to go there, they checked and confirmed I’m no longer a member. So I just told my bank to block their transactions. 2 stars, but 1 extra star for the good memories.

Fantastic experience: the only thing that would make this place better is a sauna

Fantastic experience: This is a great gym, all the one star reviews are about stupid things like people not knowing how to actually cancel a membership or things like not letting your daughter use the bathroom, none of them have anything to do with the gym itself, it is a very good gym, plenty of equipment, staff are very attentive, never had a problem, equipment while old, has kept its effectiveness to this day. This gym is great, don’t listen to the other reviews as they have absolutely nothing to do with the gym itself.

Negative experience: They are thieves, they have charged me and charged me since I signed up, I went for a month and they charged me for two months for that membership, after that I canceled and they did not cancel, now they charge me 3 months because the cancellation was never effective. I mean I pay for the mistakes of your employees.

Negative experience: It’s really great that in the morning, on virtually all the TVs they play infomercials for Shark vacuums and grills. Super awesome to watch those every single day while I do cardio. Note - this is sarcasm.

Negative experience: Solid gym with plenty of cardio equipment. Inconsistent wifi (currently down with no timeframe on being restored) which makes it hard if you use online workouts for structure. Definitely has busy times and down times. Would be great if they had the sauna/pool that East Asheville location has. ETA: a month after their response still no wifi ‍♀️

Fantastic experience: Me encanta este lugar esta grande y limpio.

Fantastic experience: Plenty of equipment. Clean. Friendly staff.

Fantastic experience: Best spot to work out!

Fantastic experience: Super friendly staff & clean weight room and cardio machines.

Fantastic experience: Love this gym! Clean and great staff!

Negative experience: Awful act like they explain everything when signing up but don't... signed up to try them out for one month and the hit me for 50 . Don't trust them regardless what they post back

Fantastic experience: Great customer service. Clean facilities and large area with a lot of machines to choose from for your workout.

Fantastic experience: A good gym. Wonderful employees. Very clean

Positive experience: Basic gym now that the pool, sauna, and steam room are gone. I'll stick to the one at River Ridge. At least it has a sauna still.

Fantastic experience: I love going to this gym, I made the switch from planet fitness and was the best decision I’ve ever made

Positive experience: Clean facility, friendly staff, great selection of free weights and isolation machines classes also available over all good spot over crowded though.

Fantastic experience: Jenn and the staff are awesome and extremely accommodating. They're always there to help, and are pleasant about it, which is seemingly rare these days.

Fantastic experience: I'm very happy with my switch from Planet Fitness to Gold's Gym Great equipment Great staff Great environment

Negative experience: I called to ask for information about membership cost and also ask for childcare cost. He was very rude when I asked him about the childcare price I told him I didn't understand because I couldn't hear him good he yelled at me saying its closed its closed and hang up on me. Very rude customer service.

Fantastic experience: The staff here are great to deal with. Lots of space for individual workouts great equipment and overall really welcoming atmosphere.

Positive experience: Great gym with nice staff and good machine selection, however i wish they still had a sauna and a pool. Also wish they got new equipment every once in a while and got new stuff.

Negative experience: So unsatisfied. I was a member here and I broke my leg - I called asking to cancel my membership and the front desk person said I had to request to cancel AND bring a doctors note, as if this was elementary school. I refuse to bring a DOCTOR'S note to a commercial gym.

Fantastic experience: Front desk staff was very friendly and welcoming. It has a great variety of free weights, cardio machines, weight machines, cable machines, power racks, a class studio and cross training area. Very clean and well maintained. Restrooms and locker room were clean. They also have supplements and merch for sale which is nice. To include ready to drink protein shakes and preworkout shakes from different brands.

Negative experience: Stopped there for the meat sale advertised out front in their parking lot. My child needed to use the bathroom and they refused to let her go! They wouldn’t allow an 11 yo girl to use their restroom because she wasn’t a member. Well, guess what we wont ever be now! Thanks to Auto Bell next door, she was able to go before our long drive back home.

Negative experience: Signed up for a one month promotional membership! Then I began getting drafts from my bank each month bc Golds gym enrolled me into a standard membership. I called to get canceled but to no avail bc I was out of town an unable to fill out the paper in person. I filled out the paperwork in person last week to cancel my membership then received a text message today saying it was unable to process the monthly membership?!!!!! I called and spoke to the membership Manager and she kept talking over me and only wanted to tell me that I have an outstanding balance! I couldn’t even get a word in! This manager should not be n customer service!! Patton Golds gym is a joke!!

Positive experience: I went here when it was the rush and it’s mostly the same equipment and it’s starting to show it’s age. Lockers rooms are in need of an update but they’ll do. Over all it’s fine. Way better than trying to fight over equipment at planet fitness.

Fantastic experience: I've been a member here for almost a year now. The facility is clean and well-maintained, staff are friendly, and there is a huge selection of equipment. I've had no issues.

Fantastic experience: Great staff, Great equipment. There's a wide selection of equipment. I have no problem finding a nice piece of equipment designed to target the specific muscle I'm working that day. The entire gym including locker room and showers are always super clean. Nothing I see that needs improvement. All around great gym!

Fantastic experience: NIce gym. Big. Lots of variety in the equipment. Nice staff. Clean. Just be aware that when you do the monthly membership, you will get charged for one extra month when you quit. So quit in advance if you are moving or no you will no longer be using the gym. It's in the fine print.

Positive experience: Great gym with a large selection of equipment. Has a small indoor turf area as well. Each time I go, there is no to little wait time to use any equipment for my routine. I would like to suggest to buy more bumper plates. Male locker room needs some love as well but not in horrible shape.

Fantastic experience: I've been a member since about the first opening and I love it. Parking can be a problem after 5 but thats surely true for every gym.

Positive experience: Le falta mantenimiento

Positive experience: Great customer services and like how it's lay out

Positive experience: Kinda dirty, weights all out of organization, locker room smelled and wasn't sanitary

Fantastic experience: Always friendly staff and I like how they have a separate womens workout room

Positive experience: It's a gym. It's clean. Freeweight area gets crowded. Guest fee was reasonable.

Negative experience: They charge you for a month after you cancel because you need to give them a 30 day notice. That is ridiculous and bad business.

Negative experience: Super inconvenient location and when you cancel they charge you for an additional month if not 30 days before some random date. Despite making the membership one of the ones you can cancel anytime. Super shisty.

Positive experience: Wish they never closed the pool and sauna otherwise we’d still go here as it’s the closest gym to us. Now have to drive to the YMCA even though we don’t love their weight room nearly as much

Negative experience: If I could give it 0 stars I would. This place is crooked and their policies are BS. Join carefully, and make sure if you want to cancel, you give them 30 days notice, or they’ll continue to rip you off. Outrageous and uncalled for

Negative experience: Downloaded a free day pass to check out the gym. Was told at the desk it was not valid if i wasnt local and would have to pay $20. Ive lived in asheville for work for almost a year and dont have a nc driver's license. No stipulations on the golds gym website about being local and now im getting 5 emails a day about signing up. No thanks. What a joke

Positive experience: The staff and crew at Gold’s West AVL are extremely nice and professional. There is definitely room for improvement with some of the older equipment/ flooring, but it is all kept very clean. Truly this review is for the staff, they earned a high five for their great customer service.

Positive experience: Great staff, equipment does the job and it checks all the gym boxes. Only thing is if your a Golds Gym member and your used to a dry sauna you're S.O.L. and this gym in particular is a little dated. Otherwise a good gym.

Positive experience: Lots of equipment, not very bizy, each machine had instructions. Staff was actively cleaning. The men's bathrooms and locker room needs remodeling and a deep clean

Fantastic experience: Kind staff, clean facility! I love that there is a separate women’s workout area!

Fantastic experience: What you get is what you see. The staff is friendly and the hours are good. Solid gym

Fantastic experience: Good environment

Fantastic experience: Big shout out to Gold's Patton for opening today, after the snow storm. It made my day and I'm sure everyone else working out today was happy about it.

Fantastic experience: I attend classes at Gold's Gym on Patton. All the instructors are very friendly, and the facility is very clean. I'm happy with my membership here!

Fantastic experience: Clean and good place to work out.

Fantastic experience: I was getting free access to another gym, but happily pay to go to gold's gym on Patton avenue. The staff is friendly, the facility is clean, and there are plenty of machines. At times, there's a little too much chatting while occupying some of the machines, but there is no grunting and dropping of weights, which I welcome. 05/08/2023 Update - I'm still a satisfied member. The condition of the gym has held up over the last year. Jen and Monica are super helpful and friendly. now, if we can just teach the children to put the hand weights back in the (clearly labeled) slots, I'll be in heaven 01/27/2024 Update - okay, the honeymoon couldn't last forever. It was never officially announced, but rumor has it that the gold's gym on Patton has a new owner. Not necessarily a bad thing, but suddenly I'm noticing personnel changes - I haven't seen Jen, Edgar, Monica in awhile. Next, I received an email saying there would be a twice a year $34 charge (in addition to my monthly payment) to buy a new equipment and make other changes. It makes me ask: where does my monthly charge go if they have to start instituting special charges? Different equipment has arrived, but one of the other members said it was simply transferred from the now-closed Hendersonville road location. Suddenly the Wi-Fi no longer works for guests and the TVs are only on about half the time. Perhaps the Patton avenue location was on the brink of closing and changes had to be made? Perhaps the new owner wants to recoup his/her investment as quickly as possible? Perhaps the new owner has forgotten there are other gym options in town? Still planning to be a member, but I'm concerned about the changes.

Fantastic experience: The staff are great nice environment I love it thanks gold's gym

Fantastic experience: The atmosphere is spectacular, and Beth was so pleasant and easy to connect with. My wife and I had been trying out a couple of gyms in the area and were bent on making a decision once all have been visited.....NOPE....we didn't even make it to the car. We walked right back in and signed up. We are excited regarding the variety and abundance of fitness options. So much so we were there within 17 hours doing our first workout (I came back a 2nd time that day).

Fantastic experience: I’ve been going to Golds Gym since 2017 and 10/10 would recommend. The staff is very professional and approachable. Keep it up, Golds Gym Patton!!

Fantastic experience: Wonderful gym, great equipment, great people. I love the atmosphere. The customer service is top-notch - They were kind enough to accommodate me during an emergency personal situation.

Fantastic experience: Always friendly staff and I like how they have a separate womens workout room

Fantastic experience: Great gym. I love the woman workout room. Feels so private there, just like home.

Positive experience: This is a good location, some of the equipment is dated, but still in working order. Great staff and choice of equipment.

Fantastic experience: Love coming into Patton. Staff are all doing their best to run a good clean gym despite all the changes COVID has thrown at them.

Fantastic experience: Great gym with friendly staff and patrons.

Fantastic experience: Phenomenal gym. Always clean. Bathrooms are well maintained throughout the day. The front desk attendant Azyia is super friendly and amazing. Always giving off good energy!

Fantastic experience: Very friendly staff. Monica in particular at the front desk is kind, conversational, and bright. They often greet me by name as I enter the building, I feel welcome and appreciated. Staff can often be seen cleaning equipment or answering questions. The gym is big enough that it never feels crowded even at peak hours. They have basically every machine I could think of, plus many I’ve never heard of. Their personal training is accessible yet challenging, though I did not continue with it as it was outside of my budget. I’ve been coming 5 days a week for the past 3 months, and have no complaints.

Fantastic experience: Came in for a day pass since just visiting the area(from Utah). Staff helpful, machines working, weights working. Clean! Will be back when visiting again.

Fantastic experience: Always pretty clean. Never been over crowded. Nice diverse people today. All ages and stages of fitness. Pretty chill vibe. Love all the space for stretching

Fantastic experience: The wife and I have been going to this gym the last couple months and it has been very clean, safe, and a great atmosphere to work out in so far! We signed up for the tri pack which gets you started with three sessions with a personal trainer to get you started. Well worth the extra money for people like us that didn't really know where to start. Every staff member I have encountered is super nice and helpful!

Fantastic experience:

Fantastic experience: I was in town for a month and purchased a weekly pass to workout at this gym. Great experience, good equipment, very clean and covid compliant. I’d become a member if I lived in Asheville and will be back next time I’m in town.

Fantastic experience: First visit and staff was SO NICE!!!!

Fantastic experience: Bien

Fantastic experience: Muy exelente

Fantastic experience: Always available

Fantastic experience: Si es donde yo entreno ...soy.... Jois boutique la moda actual vendo joyas nice

Positive experience: Good gym. A little bit small and cramped and not as nice as the East Asheville Golds Gym

Negative experience: Don't leave a bottle of watter in front of your locker I left my brand new bottle of water in front of mine the lady cleaning the bathroom saw me leave it I went to use the restroom came out and it was gone I ask the lady at the front desk to ask her if she got it she wouldn't even ask she said if she did she threw it away I told her that was a brand new bottle she just said SORRY I left who can workout without drink I wasn't buying one of their Watters weekdays I never have any problems the people are super nice

Negative experience: They need to chill out on the mandatory masks. Also open up all the equipment. Covid has a 99% survival rate. Plus we are all adults and know how to stay 6 feet away from.one another.

Positive experience: Nice gym, clean, and friendly. I would have given it more stars, but without tje pool, steam room, sauna, and hot tub it doesn't really offer anything you can't get from a strip mall gym, or even tje free gym in most apartments.

Positive experience: This place was awesome when it was first remodeled in 2009 or 2010, back then it was called the Rush, everything was nice and new but the years haven't been great to this place. I recognized some of the same exact equipment from ten years ago. It's a decent gym but could be better.

Negative experience: Wife signed up for a membership, she went in and the place sucked, she's canceled the membership multiple times and they keep taking money out. They are thieves with broken equipment who lie and say you can cancel any time. They're awful, do not sign up for a membership!

Negative experience: Golds gym charged my account and refuses to refund my money even after providing several doctors notes proving that I am going through treatment and cannot work out due to the global pandemic. Instead of just saying they would not refund me they continued to tell me that my doctors not needed more details. I went back to the cancer Institute on several occasions getting all of the doctors noted ...jeopardizing my health and wasting thw doctors time. After they could no longer dispute my doctors notes they decided to tell me they are not refunding anyone for any reason. I have been a golds gym member for over 10 years. Im sad to cancel my membership but this is a disgusting way to treat customer.

Negative experience: I have not had access to the gym for over a year, i had the option to put my account on hold for several months ending in april, i ended up cancelling my membership all together, but Golds Gym felt the need to charge someone impacted by covid $39.99 anyway because they have a "30 day cancellation policy" which i would be understanding about if the gym had not been closed for months and months, they did not uphold their portion of the contract i made with them, therefore i should not be held to a 30 day cancellation. My cancellation date was submitted earlier than the 30 day window, but Golds decided to wait a few days to finalize it so they could get one more $40 payment for a service i have not used in over a year...im glad to see that you treat your customers of 10 years so well...keep that up!

Negative experience: I also just had the gym resume charging me after not communicating to me that they were opening back up. This was on an expired card so they also charged me 20 fees each time they tried to charge it. This is the worst business practice I have ever seen. They did not send any official notifications and said they sent emails. Those emails probably went right to my just folder. I would not recommend them to anyone ever based on this shady business practice. They have threatened to send me to collections if I didn't pay. Believe me when I say I will report them to the necessary agencies.

Negative experience: Friendly staff but this gym is in desperate need of TLC. Asheville has three gold’s gym and this one is most neglected. The equipment is old and worn out, same equipment that was there when I started working out there 10 years ago, when it was known as “The Rush” only to come back last year and see the same old equipment, in contrast the other two locations have mostly new equipment. Be careful in the locker rooms as the maintenance will mop the floors and sometimes not put up a wet floor sign, I’m really afraid this is a lawsuit waiting to happen. The sign out by the road is crooked and looks like it is ready to fall into the road. They started renovating the pool, sauna, steam room right before they were bought out and now they sit empty. I was told the renovations would be complete early 2021 but the facilities are still closed. Only the East asheville location has an operating steam room. West asheville needs a good gym and this one has so much potential.

Negative experience: At this writing, Gold's Gym is engaged in straight-up thievery. (A) They resumed charging members monthly fees in September without informing them. (B) They are flat-out lying and saying they informed members in a September 3, 2020 email that this would be the policy; the email includes no such information. (C) They say that as a matter of corporate policy they are refusing to refund these monthly membership fees to people who aren't using the gym during a pandemic, such as myself. (D) They say they're enforcing a 30-day notice on cancelling your membership, meaning you'll be charged *again* if you call or write to cancel. I recommend you contact your CC company and have them dispute any past charges and block future charges from Gold's Gym.