The Westchester Gym

Negative experience: Terrible Experience - Unprofessional and Unreliable This gym has some of the worst management I’ve ever encountered. The hours are a joke—it’s advertised to open at 5 AM, but the staff shows up late consistently, making early workouts impossible. They also don’t honor their own pricing. I brought my sister in for a visit, expecting to pay $10 (which is their listed guest fee), only for them to suddenly demand $25. When I questioned this change, the person at the front desk threatened to call the cops on me just for asking why the price changed! This isn’t an isolated incident either—I know others who’ve left because of similar problems. I’ve switched to NYSC in Hawthorn, and it’s a world of difference. Avoid this place if you value consistency and respect as a customer.

Fantastic experience: a gym like no other!

Fantastic experience: Love this

Fantastic experience: Good communication skills

Fantastic experience: Yes absolutely helpful

Fantastic experience: amazing app.so much fun

Fantastic experience: IL give this a 10/10 bc it rally helps alot

Fantastic experience: I'lld it five stars if money it says it will

Fantastic experience: Amazing gym - feels like a family in the way they support your fitness goals and all the great programs they offer for kids. The have Ninja Warrior classes, birthday parties and camps. Also Nerf War and a video game room. Unique and better than the corporate gym options out there.

Positive experience: I really enjoy this gym! Decent price, large space, solid weights and machines. Some of it is a bit old, and some things could use updating or replacing, but overall a great place to workout.

Negative experience: This past fall and winter there was no heat for months. It wasn't until a member called the Town of Greenburg to report those illegal conditions that they were forced to fix it. The owner and manager clearly don't respect their customers. They can't be bother to even clean the place. The same dust is in the same spots. The cieling fans are disgusting. When machines break they take forever to fix. They recently raised the rates promising a squat rack and new benches. Nothing yet. Not even an ETA. The floors aren't level everywhere. They used to have mirrors that broke and they're not replacing them. The 50lb dumbells don't match and look completely different. They just changed the gyms layout and all.ofnthe squat racks are miles from a mirror now. Some machines are in the lobby now. All of the equipment old too. Did I mention they NEVER CLEAN....lol. Just look at the ceiling fans. They have about 5yrs of dust on them.

Negative experience: Machines break and stay that way for months. The gym itself is dirty. Equipment isn’t cleaned, floors aren’t swept or mopped. When they buy new equipment it’s the cheapest and worst option they can find. For example, new benches they ordered are useless. The owners of this place need a business consultant. I offered them my services to really improve this gym with minimal investment. They do not care. Understand this gym is a very poor example of a good gym. Don’t expect much.

Positive experience: One of the few places in Westchester to play racquetball.

Fantastic experience: Lots of free weights, updated equipment, my favorite part is the people, overall this is a very comfortable, easy going gym ️‍♂️

Fantastic experience: This is a good gym with good equipment and classes for the price point.

Negative experience: Old facility, much of the equipment is broken. Staff unwilling to unwilling to assist Members.

Fantastic experience: I have been a long time member of the Westchester Gym . I have joined the gym since February of 2016. My interest are a mixture of weight lifting ,yoga, jogging, and swimming. A couple months ago I made a decision to change my life for the better, I joined exercise sessions. I took body sculpt, Pilates, Zumba, step, tabata, and kickboxing. All extremely effective classes. I have a point of view on all the instructors. They all have passed my test with flying colors. There is one in particular, my personal favorite. Izzy has shown my friends and I the meaning of talent and courage. I started working out at 13 years old. I just turned 30 this past December. I have never seen somebody who cares more about her clients then Izzy Marie!! This sophisticated instructor doesn’t speed through the movements. She takes her time to go around the room to make sure everyone has a clear understanding of what exercises their doing. I admire all that I have learned from her. I hope others can pick up from Izzy’s wisdom. Thank you Robert Esposito

Fantastic experience: My friend and have been searching for a suitable gym. We joined Planet but wanted classes. We checked out a few in the area and walked right out again. Nothing felt right until we walked into The Westchester Gym. From the second we walked in the door, I felt like I was home and with family. We were given a tour and met and talked with members who were coming in and those who just finished and we’re heading out. Everyone was super nice and helpful. We took our first class Thursday night. Every student walked over and introduced themselves as well as the instructor. They made us feel welcome and very comfortable. The step class was amazing. The instructor gave modified instructions for anyone who needed them without making anyone feel inferior. We went to a Zumba class Saturday morning at it was the same thing. People we didn’t meet Thursday introduced themselves and the husband/wife team who taught the class were amazing, energetic and super fun! I’ve been on a high since walking through their front doors!

Negative experience: Nothing wrong with the gym in general, but several of the people who work and use the gym are incredibly uncomfortable when it comes to younger girls. The employees asked for my number and even found my name in the system to contact me privately. This is not okey. After using this gym almost every day for 2 months I switched, because it felt more like the guys dating place then a gym. I get that the management can’t choose who use the gym, but the employees should have rules. Even after talking to the manger about this (and more things that had happened) I still had to pay for 2 months where I didn’t use the gym because I didn’t feel safe or good there at all.

Fantastic experience: Excellent service, and the improvements haven't stopped coming since the new owners took over last year!

Positive experience: Good place and friendly .

Negative experience: The gym has a lot of potential but their equipment is pretty old. If they were to invest some money, this gym would be the best in town.

Negative experience: I canceled today because I called to find out if the basketball court was open and the person at the front desk hung up on me. The basketball court is never open and that is the only reason I go to the gym. A few times they said it was booked and when I showed up it was open. They always get annoyed when we call or ask about the basketball court being open. It's like they don't care because they are already getting your money.

Fantastic experience: I’ve been a member for over 5 years. Vera leads a great team of staff who are very receptive to the needs of members. If you’re in the area I would definitely recommend

Fantastic experience: I've been going to this gym for about 10 years now. It's my 2nd home and I feel so comfortable working out here. I've never had a personal trainer before and recently started training with Matt. He helped me so much and I learned many different workouts thats I've never tried before. I feel so much stronger now too which is awesome! If you are looking for a gym or a new gym to go to, this is the one and definitely ask for Matt if you feel like you need a little push or help with getting to your goals.

Fantastic experience: The Westchester gym is a great gym for exercising and personal training, there’s a lot of room and it’s a big environment, i have a personal trainer there (Matt), Matt is a very good trainer and gets you right how you want to be.

Fantastic experience: It’s the best gym I have ever been to

Fantastic experience: Matt is one of the best trainers ive ever worked with!! Appreciate him and westchester gym a lot!!

Fantastic experience: I have been a member of the Westchester Gym for 6 months and really enjoy going. I started with the Trainer Matt because, I had lots of COVID weight on . I wanted to loose the weight before I was unable to take control. Matt help me to loose the weight I wanted so I was able to fit back in my jeans I wore years ago. If you are looking to loose weight or stay fit call Matt and have a consultation. You won’t regret it.

Fantastic experience: I’ve been training with Matt for about 6 months, and am very pleased with my progress. I’m stronger, more agile, and have more energy. I look forward to my twice-weekly sessions.

Fantastic experience: Matt could be rated one of the top trainers of all time. he is very motivating and makes great plans for you and your personal goals. I have had consistently increasing strength and endurance and he pushes you to your full potential! this is your sign to start personal training :)

Fantastic experience: My experience at the Westchester gym has been unbelievable for the past 6 months I have been here. Everyone is extremely friendly and the staff greets you with open arms. Matt the trainer who is in the facility most hours of the day is always working hard on just trying to get members better physically and mentally. He’s a great guy to talk to about anything and everything and is an unbelievable mentor to keep you motivated to reach your goals.

Positive experience: For the monthly price, it offers a great spread of amenities. I would definitely say it's worth it if you want more out of a gym without paying 100s a month. The repair cycle is definitely slow, the womens sauna has been broken forever. The trainers are amazing. There are a lot of kids sports leagues run through the basketball courts and class rooms which gets annoying

Fantastic experience: Clean gym; plenty of equipment; nice courts for basketball; friendly staff; regularly disinfected for the safety of the members great facility overall!

Fantastic experience: As far as gyms go in the Western Westchester area, you really can’t find a better option than The Westchester Gym. The hours are tremendous. There is ample space and ample equipment such that I have rarely, if ever, had to wait. Some of the equipment is a little dated such as the plates, but that is a minor aesthetic issue. Perhaps the best part of this gym is the price which is phenomenal compared to other commercial gyms in the area. That, combined with the friendly service, has this as my number one recommendation for the area. The only downside is that I’d like to see more classes, but I understand coming out of the pandemic there might not be enough demand at the moment.

Fantastic experience: Racquetball, basketball and exercise equipment. What more could you want? Also, very social atmosphere and very helpful staff.

Fantastic experience: The gym is super clean and friendly environment. Great atmosphere

Fantastic experience: Love this gym n the staff is awesome n very professional

Fantastic experience: Awesome gym the staff and equipment are great

Fantastic experience: Positive: Communication , Professionalism , Quality The Westchester Gym Elmsford is very clean and the staff is excellent. Allie & Vira were nothing but professional, friendly and made the process of membership enrollment easy. I have nothing but good things to say about this gym and highly recommend!

Fantastic experience: Amazing experience! Clean gym, great environment, Gee has mad me into a different person But all the trainers here are amazing! (Christian,matt,etc)

Fantastic experience: All the weight and machine equipment you need and facilities including basketball and racquetball. Clean and organized

Fantastic experience: Great facility and a favorite of many locals. No contract, simple pricing. Does get busy after work

Fantastic experience: Great facility, clean and friendly management. Definitely would recommend.

Fantastic experience: Always see a worker or trainer sanitizing or making people feel like they belong there. Great place!

Fantastic experience: Vert friendly staff. They always go out of their way to make sore my experience is great!

Fantastic experience: Love taking the yoga classes at this gym Highly recommend!

Fantastic experience: Love the weight room . Front desk very friendly . Facility is very clean . Worth the travel

Fantastic experience: Great gym. Love it here

Fantastic experience: Great place to workout. Very clean with helpful staff.

Fantastic experience: Great gym!

Fantastic experience: Love this gym !

Fantastic experience: Clean and friendly staff.

Fantastic experience: Ninja program for children

Fantastic experience: Great gym.

Fantastic experience: Good equipment, clean facilities, helpful staff

Fantastic experience: Solid weight room, friendly staff, clean

Fantastic experience: Good gym

Fantastic experience: Awesome basketball gym!!!

Fantastic experience: Love the basketball court!

Fantastic experience: Love taking the yoga classes at this gym Highly recommend!

Negative experience: Worst gym I’ve ever been to. Not professional at all. Kicked me out because of the color of my skin. I paid my dues and everything they just didn’t want me nor my company.

Fantastic experience: Great gym, clean and has everything you need to get in shape and never too crowded.

Fantastic experience: I E BEEN PLAYING RAQUET BALL ON SUNDAYS FOR YEARS GREAT COMP. SAFE & EXCELLENT COMMERADERY, READONABLY PRICED THEN OTHER CLUBS.

Fantastic experience: Super clean, friendly staff. Sue's spin class is amazing! all types of classes and excellent trainers. Call Vira the Sales Manager for guest passes to check it out. You'll be hooked!

Fantastic experience: Fantastic Gym - very spacious and clean. Taking care of everything you need!

Fantastic experience: Love it great gym to workout. Excellent staff attention and covid 19 response. If hygiene and sanitation is your worries this place surpasses expectations.

Fantastic experience: Great gym, love working out here

Fantastic experience: I heard from a lot of people that this gym's response to COVID-19 has been great. I want to check this gym out again. Can't wait to be back there.

Fantastic experience: Absolutely great gym - especially for us racquetballers! Glad we found it & joined.

Fantastic experience: Great local gym

Positive experience: Dated, but still a good value

Fantastic experience: Just joined. Great atmosphere. Great staff.

Positive experience: I am enjoying their racquetball courts again after so many months in quarantine. The club has redecorated the lobby and locker rooms nicely.

Positive experience: There are not enough cardio classes at this gym after work hours. Only 2 Zumbas ( which are great) but no spin and no no body bldg. Hard if you work full time and you like classes.

Negative experience: HORRIBLE!! NEW MANAGMENT CALLED WESTCHESTER GYM IS AWFUL. They charged my card triple the amount without authorization and there is a lack of communication. The new management are snakes, they are never present in the gym to communicate and only care about making profit. Horrible customer service!!! I have wrote emails and called multiple times about this subject matter to no avail. They increased the rate by $20.00, took away many group classes and didn't update any equipment. Don't bother with this gym. Go to a gym where management has decency for their members.

Negative experience: If there was a zero star I would give that instead. today I walked into the gym to possible sign on, since it was being promoted by my employer, instead I encounter the worst customer service of all times. During my visit it appeared that the gym was being cleaned which was a good thing , however the person behind the desk was on the phone and instead of simple telling me he would be right with me, he instead looked at me and walked away from the desk to an office with a red door and simple closed the door leaving me looking bewildered. Westchester Gym thank you for letting me know that my money was not green enough to be treated with dignity.

Positive experience: Join this place recently to play racquetball a game which I’ve played in many clubs for many years. The courts are good and generally available the staff and members that I’ve met have been friendly and inclusive and the facilities are clean and well-maintained. I’d recommend this club to anyone considering joining

Negative experience: I can’t believe I wasted 4 years going to this gym. For the price you pay it is not worth it. All your money goes into things that you cannot use or are useless. Such as the 10 TV’s they bought instead of a bench press, or the ninja warrior course that is only available for kids birthday parties. This gym charged me for an extra month when it was closed and had no communication with me after countless emails and calls. Leaving this gym was the best decision I have ever made.

Negative experience: Where do I begin? $55 a month and all they did in the past 3+ years was put up 10 TVs that aren't even on 90% of the time. There's one bench press in the weight room! Maybe they could have allocated funds a little bit better for some more equipment. Then, once you realize you're being robbed, good luck trying to cancel your membership! You'll be getting calls from debt collectors regarding overdue balances and late fees. You can find a lot better gyms for a lower price around here.

Fantastic experience: This is a great gym. I like how big it is and how nice the trainers are.

Fantastic experience: This gym is very spacious with a huge variety of equipment. This place is great for all ages! The ninja room is especially awesome. The staff is very kind and the place is very well maintained. Not to mention that you get such a good gym for a cheaper price than some of the others in the area. I definitely suggest everyone to go here!

Fantastic experience: Starting doing basketball training recently here. The Workers are nice and the basketball court is great to play on because isn't slippery

Fantastic experience: I joined The Westchester Gym this past November 2018, and I've loved it ever since. My entire family are members, while my 2 small children are playing and challenging their Ninja Warrior skills, my husband is hitting the weights or taking the new spin classes, my dad (68 yo) is playing with his girfriend racketball and while I see everyone enjoying themsleves, I am proud to say, I am on my way to losing the weight I gained with my last pregancy. I am participating in their fitness programs and I also have a fantastic new personal trainer. She has been very knowledable, helpful and professional. As of now I have lost 22 pounds. I have notice this fitness center is a hiden gem and one of the best gyms in the area. Staff is friendly and the locker rooms are very clean! My family and I highly recommend The Westcher Gym!

Fantastic experience: Gym owner Trevor is the main reason to come to this gym. Racquetball and well maintained.

Fantastic experience: This gym is great and I couldn’t say more good things about it! Great basketball court, great equipment and I love the size and all the different available workouts. So many unique ways to help me reach my fitness goals, could recommend more!!

Fantastic experience: The Westchester Gym is a great place to work out. I would highly recommend it to a friend and the staff is super nice. I love the basketball court as well

Fantastic experience: Love this gym!! They have tons of equipment, great classes, and the ninja warrior room is awesome!

Negative experience: Horrific gym and terrible staff. Refused to take my card off of there file. Honestly, do not waste your time. It is very overpriced for terrible equipment.

Negative experience: New management is really bad and merciless they don’t understand your situation or respond they just want to steal your money ! Joined with balance but now I am trying to cancel my membership from July 2018 I moved from Westchester to Minneapolis Minnesota I tried multiple times called them . The informed me to send letter with signature on it to cancel but they still charging my credit card . Is any way to stop them ?

Negative experience: You will pay 30 dollars for first 2 months, then 80 dollars(with 50$ yearly fee) on the third. Watch out for sneaky annual 'service' fee. Their 30 dollars/month for first 3 months is pure BS. For 50$ /month there is better gyms.

Negative experience: I joined when they were Balance, but have since switched to Westchester Gym. The new owners are shady, they tried to convince me I signed a membership contract when I did not. They did not stop charging my card after I requested to leave because they increased my monthly payment without notice and cancelled a lot of classes I liked to attend. It took reporting them to my credit card company, the BBB, and another agency, and sending a certified letter to the third party they hired to “collect payment” to get them to stop harassing me.

Positive experience: Needs more machines.

Negative experience: Impossible to reach by phone.

Fantastic experience: It has everything that I need and in a good price!

Positive experience: Needs some upgrading and hours should be longer on weekends. Very nice and accommodating though!

Positive experience: Great variety of classes, great instructor's, clean , friendly helpful staff..locker rooms needs a little update ...price is right.

Negative experience: New management is very rude and unprofessional. Takes your card information on file and does whatever they want with it, charging you for things not included in the contract. Then they refuse to take your card off their file. They ignore you whenever you try and communicate with them. Stay away

Positive experience: At home style workout almost never a wait for a station, clean and comfortably accommodating. Basketball court racket and handball courts great environment and people. I suggest you check it out.

Negative experience: New management is terrible. Increased prices by $20 without upgrading anything. The only way to cancel through them was to pay an $80 cancellation fee which wasn't in the previous contract. Very sneaky move by them. For $55/month you can find a lot better gym in the area