Club Fitness - Arnold

Negative experience: Just tried to use the door after hours. It was jammed was not working. No excuse the lock system is a joke. I’ll be canceled my membership.

Fantastic experience: Great location! New top line equipment and the staff is awesome- always available if you need help with equipment. The personal trainers are a great way to keep you motivated and improve your workouts to maximize your fitness results.

Fantastic experience: Best gym by far.

Fantastic experience: New gym equipments, clean facilities, definitely the best gym to go.

Fantastic experience: Great gym and atmosphere been going for a almost a year

Negative experience: Took my girlfriend here to get a workout in so she could test it out before buying a membership. Filled out a free day pass online, but when we got there the kid at the front desk said this location doesn't take the free day passes. What's crazy is I was JUST in there two days before with a free day pass and I was able to workout. Showed it to the person at the front desk and they said I was good to go. What's even more crazy is there are people that wrote 5 star reviews talking up the free day pass. If it doesn't work at the location, why are you able to get a free day pass for the Arnold location on the website??? We both drove 30 minutes up there to get a workout in and told she couldn't come in. Now losing out on $33 a month from her because you didn't want to honor your website. Great service!

Positive experience: Why not use the vacuum to clean the top of the vents instead of knocking all the dust down and it getting everywhere..... and then you vacuum

Fantastic experience: Enjoyed the one day pass to try the gym. Loved the Panatta (Italian) exercise machines. Very well-maintained facility.

Negative experience: Disclaimer - I tried to reach out to customer service support on August 19th and never heard anything back. I visited the Arnold location last week in the hopes of finding a gym close to my office. I frequent the Edge in St. Charles and have a personal trainer. I was welcomed by a gentleman who came across quite condescending. I understand he had to go through the whole spiel of the gym, the benefits, etc. BUT, I don't understand how you could make someone feel so awful with both the tone, and choice of words. As we made it to the turf area, he said, "Oh, I see your little yoga mat. You can use it on the turf." Little. Yoga. Mat. Anything twisted with "little" before it sends the wrong message - a condescending one at that. As someone who works out daily using her little yoga mat, someone who works with a personal trainer (and a little yoga mat), as someone who has lost over 80lbs (using a little yoga mat) I don't appreciate the tone, words used, or feel very welcomed at Club Fitness. I hope my feedback and candor resonates with someone and there's some sort of attention brought to (potentially) new members.

Fantastic experience: Staff is friendly. The gym and bathrooms are always clean. If a piece of equipment breaks they get it fixed quickly as possible. I can't wait to see the new expansion of the gym that is in progress when it's finished. New equipment is in, what an amazing gym.

Fantastic experience: Tis a gym

Negative experience: The new redesign ruined this gym for me. All the new equipment feels way too assisted and it no longer carries the same raw feel that the original equipment did. The machines all have unnatural range of motion and movement and the bench presses all have safety bars set way too high that disable you from touching your chest with the bar. Before the redesign this was an absolute amazing gym and I’ve been coming to this location since the week it opened.

Negative experience: The policies about bringing your teen age child with you to the gym, is ridiculous. Especially when you’re there monitoring what they’re doing. We will be changing gyms. We’ve been told this other people have ran into this problem and it’s made up polices from the little weasel manager Garrett and gage? 0/10

Negative experience: Can’t even get them on the phone to ask a general question. Their customer service is useless.

Negative experience: The manager there an Irish dude is very rude and apparently likes to assault women.

Negative experience: Went to the gym I pay monthly for to get kicked out of the sauna and wait for them to clean it for 45 minutes in the middle of the day. Should be done before the staff leaves not during the rush hour terrible

Negative experience: So aggravated.went there little after 9:15. Doors were locked so I couldn't get in. I was a new member so had to wait to someone let me in. Went to counter and waited and waited till someone could wait on me so I could do something. NOTHING. So left with nothing accomplished. What a way to end the day after paying for a membership and not being able to use it. I joined there because the other place I was going to they were very unfriendly. I thought this place was open 24 /7?

Positive experience: Construction will take 2 stars away.

Negative experience: The manger at the front desk NEEDS TO GET FIRED ASAP this guy is harassing people he is very rude no type of customer service

Positive experience: Please dear God fix the speakers or turn off the music because it's so loud that when it skips it still puts me on edge despite having headphones on. It's really bad in the women's workout area and locker room.

Negative experience: The manger at the club fitness in Arnold is harassing me and and my cousins every time we go in he says there is a problem but there never is. He kicks us out but the other employees never stop us because there’s nothing wrong!! He always finds some excuse to kick us out. We are Foreigners and alway get harassed. A white guy in front of me doesn’t scan and walks right in without being stoped and he doesn’t say a word, I scan my pass and he stops me for no reason I have all of my information there correctly (even my picture) he is very rude and needs to be fired asap!!!

Fantastic experience: Great place to work out, very busy gym,nice atmosphere overall.

Negative experience: So. Last Thursday on the 8th my sister and I went in ( she was going to sign up to become a member) so we were standing there for about 20 minutes no one acknowledged us. So said go ahead and do your red light therapy and I'll meet up with you.. so i go to the other side of the counter and say excuse me... He come over and I said I want to do red light therapy. He said ok max time? I said yes. Go to bed 6. So I go in and do my session , I even told my sister wow they have different kids of red light therapy NOPE. !!( later that night I'm completely fried ( I was put in a tanning bed ( confirmed later by the manager). I was so burned I couldn't wear clothes or take a shower... So I couldn't get ahold of anyone about the issue for 4 days.. then Patrick the manager contacted me finally. Thelling me that it happens. (Often) IT SHOULDN'T HAPPEN!! . I had no skin protection or eye protection! He said we don't like to use the word burned . We use over exposure! What? NO I was burned... He said we also don't like to use the C word... With that said . I didn't even think about that now I am... I have been a member of club fitness for 8 years never once have I used the tanning beds and never had a desire to.. To just be shrugged off is really crazy to me... All I can say is make sure you know your doing red light therapy or tanning ((( red light therapy is a stand up booth ))))) I'm beyond aggravated and this should have never happened Also no one ever showed us how either beds work!!!

Fantastic experience: My only knock is that the Sauna should be mopped more frequently. Other than that, the gym is always clean. Staff is friendly and willing to address any concerns. The personal trainers are outgoing and knowledgeable. They are working on an expansion as of this post, so it will be even bigger in the near future.

Fantastic experience: Great staff and awesome atmosphere. Awesome equipment now with even bigger facilities

Fantastic experience: My kids love the kids club. Staff is really nice and the trainers are very encouraging.

Negative experience: I am giving 1 star because I want everyone to know that this company charged me $158 to cancel my contract. I disputed it, they said I needed a doctors note saying why I can’t go to the gym. So, I did, had to snail mail it according to them, mailed it and I still got charged. Biggest rip off and HORRIBLE policy. Moral of the story: READ THE FINE PRINT before signing a gym membership. I have ALOT of choice words for this company, but I’ll save face and leave it at this for now.

Negative experience: Absolutely terrible. They trick you into signing up. I cancelled my account 2 months ago in November and I usually got charged $35/mo and now in December, after I canceled, I got charged $105. UNBELIEVABLE. And of course you can’t call an individual location. Why is that? Stop having robots run everything. That’s not how you run a business! Screw this place. GIVE ME A REFUND

Negative experience: Bathrooms disgusting, men's bathroom had no toilet paper, which means no one actually has been in there for quite awhile for both stalls to be empty, the massage chairs are all broken, all 4 of them. Currently sitting in one as we speak. The staff is barely friendly when you walk in there. For one for the more expensive gyms, this is kinda pathetic. Regret buying a year membership to this dump Today Friday 11/10 6 pm, no one is working here, there is a major spill in the walk way, there's no one here to clean it up. Today Monday 11/20 another hydro chair broken. And yet December 1st they are gonna make you pay extra for the chairs. Please change your name to club cheapness

Fantastic experience: People work out to reduce stress. The music is loud, cutting in and out making working out stressful. I googled how to turn it off and reddit says people would rather have silence or ear phones. One guy claimed he needs to hear his breathing but can't. Background music or no music may be a better idea. Everything else is good it's clean and has a friendly staff. Music was fixed within five minutes. Thanks

Negative experience: I absolutely hate this place. A bunch of kids with absolutely no gym etiquette. I don’t know who these parents are or who taught these kids gym etiquette but none of them have it. They’ll come and take weights right off of the machine you’re working on without even asking you if you need them or not. They don’t re-rack the weights. They don’t wipe the machines down. They grunt and yell and drop the weights.. An absolutely horrible environment for someone that seriously lifting. The only reason I came here from the competition is because the competition only had smith machines and no regular bench presses or squat racks. Other than that, I loved the judgment free zone. I went to the other place for two years and never saw anything like what I see here. Parents and coaches, please please please teach your kids some freaking gym etiquette!

Fantastic experience: Best gym ever great Staff even better community great equipment

Positive experience: They really need real childcare providers. They only have cleaning crews that take an hour shift in the kids room. Worst of all they have 1, maybe 2 teenagers in a room of ~30-40 kids with ages 2 years old up ~12 years old.

Fantastic experience: Staff was very helpful and answered all questions.

Fantastic experience: It’s a great place to work out and the staff is very helpful.

Fantastic experience: Very nice place with endless amounts of workout equipment,and very nice staff and people.

Positive experience: Drew is a great trainer, the dry sauna is super hot and the staff is very attentive.

Fantastic experience: The GM Thomas is Great! Great clean work out environment. So happy to be a member!!!

Negative experience: CROOKS, they make it so difficult to cancel. They proceeded to steal my money from my bank account. Good luck...can't call them either, they do this to make it nearly impossible to cancel. No customer service.

Negative experience: Im unsatisfied! They have absolutely no customer service. They charged me twice for a membership but I still can't create an account fr days now. I workout early so I caint get in the gym. They have no phone number to rectify this!

Fantastic experience: Loved seeing Eric Keen at Arnold club. Only great things to say about him. He gets everything done while making the community happy without compromise.

Positive experience: It’s a big gym with plenty of amenities, but the atmosphere is one of the worst I’ve experienced. For such a large gym, they lack enough equipment. Over half of the equipment here is cardio for some reason. The rest of the equipment is plagued by egotistical teens who crowd around in groups of 4-5 on one machine just talking and messing around (or filming themselves). Headphones are a must as the music they play over the speakers is terrible as well. Keep valuables out of sight and your car locked as thefts are common in the parking lot. The gym refuses to provide cameras for security.

Fantastic experience: I really love this gym! I prefer to work out in the women-only area, and there is plenty of equipment for everyone! I love the kids club option!

Negative experience: I joined CF because they opened a location close to my home. I joined at the Platinum level bc it gave me access to the ENTIRE facility with no restrictions. Due to pregnancy, I have not been in the gym for a while. I went in yesterday to find out I can only tan in certain beds and I will have to PAY EXTRA to use the other beds. I asked to switch to a lower membership level and she said I would not be able to tan at all and I would not have access to the gyms childcare anymore. (I didn't ask what else I was losing with their changes) I asked to cancel my membership and that was not an option bc I am under contact. I attempted to call CF and of course you cannot call and speak to anyone. I emailed them asking why they are holding me to a contract when the contract I signed gave me full access and they have altered this contract WITHOUT even giving notification. They emailed me back and cancelled my membership. They made zero effort to make things work, they were just happy to term the contract and say goodbye. So people who have been members of this gym for many years, just lost childcare and other benefits bc this gym is more concerned with making an extra dollar than anybody's health and fitness. Someone who has been dedicated for many years and paid this gym for so long, can no longer utilize childcare unless they upgrade their membership to Platinum and pay over $40 a month. STL is saturated with fitness centers. Many of which care about their clients and want to see them succeed in their health and fitness goals, not just make a dollar. There is nothing that stands out about this gym. **Edit to add: Today, the new GM did call me to make things right. He offered to keep my membership at the same level and price and grandfather all tanning and childcare in. He was very kind and I appreciated his efforts.

Negative experience: My daughter canceled her membership and paid the cancelation fees at the club to terminate contract. They had continued to steal money from her account monthly which we were able to stop them from doing. They are still calling and emailing almost daily saying she owes money and it still shows cancel pending in her membership account site... We went up to club in Arnold which we were promised the gm would take care of this issue and he would call her back that same day. Its been weeks with no phone call letting us know its been taken care of.  We tried to contact customer care which no one answers the phone or responds to emails!! I looked at reviews on google for club site and reviews on the better buisness bureau. This has happened to numerous people for some time now. And honestly I believe a class action lawsuit needs to happen for the shady buisness practices of this company and them stealing peoples hard earned money. They need to be held accountable for their actions!! **And I better not get a response your sorry for the inconvenience..because your not sorry! And don't tell me contact customer care because you know factually that there is no customer service that exists for this company to take care of your customers needs..its a scam, and your stealing from peoples bank accounts plain and simple!

Negative experience: Joined to have access to their child care while being able to workout and then they raise the price and change their structure so I have to pay even more money for child care. Why sign a contract if it means nothing. I should be able to get out of my contract without being charged if you are going to raise your prices and change the structure of what I have access too.

Fantastic experience: I love the new facility, and today I needed some questions answered because being told one thing in the evening and then different answers during the day were just confusing. So, today I got to the right person who actually helped me and got everything taken care of for me. Thank you Thomas for stepping in and being so understandin and making my experience even better!

Fantastic experience: I love the Arnold location, I’ve been to multiple clubs and I this one is by far my favorite! It has great amenities, lots of space to workout in, and the staff is super friendly! Thomas is super helpful and helps provide a great workout environment

Fantastic experience: The new manager Patrick is extremely helpful. I moved out of state & had issues with cancellation. Patrick helped me out and was very personable.

Negative experience: Great gym, but the stupid radio is broken. I don’t know who manages this location, but they really need to shut down the radio. The radio is playing in arrhythmic, the sound is breaking up, and this has been the case for months now. I’m literally writing the review from the gym right now, and you might wonder why.

Negative experience: Club fitness is a rip-off. Read your contract good..if you do not cancel 30 days before the end of your contract they charge you another month. Would like to know the reason for that charge..just a way to rip the customer off and make an extra 50 bucks. Will never go near this club again

Fantastic experience: Home gym. I train here 6 days a week. Gets a bit busy in the evenings...as all gyms do. But they maintain a clean facility with lots of good equipment. I've had discussions with other members that the distribution and flow of equipment could be improved to utilize the floor space more efficiently.

Positive experience: I'm giving 3 stars, only because I've been a member for 6 years and they raised their prices without letting customers know. I'm highly upset. I love all the equipment there and everything else, as that's what I mainly go there for is to workout. However, the tanning is sub-par. I used to pay 32$ a month and got level 3 tanning at no cost. Then, one day I went to the gym and wanted to tan after my workout, only to find out that now I have to pay an extra 15$ a month for it! Not to mention, there is an upcharge if you want to use the level 4s and 5s. Like okay.... and also, I went tanning today in a level 3 in room 6. There were like 8 bulbs OUT! AND THE TANNING BED HARDLY CLOSES!!!That is completely unacceptable for the amount of the monthly bill we pay. I will change my review once you guy's get new level 3 beds or fix them.

Fantastic experience: Being the newest location, there's a reason I enjoy coming here. The layout is nice and it's a wide open floor. The stretching room is real nice. I do appreciate that a few of the stair steppers are GymKit equipped. Plenty of benches to choose from as well.

Fantastic experience: Thomas showed us around here and we instantly wanted to sign up. Really good guy. Didn't know there were decent sales people in fitness anymore. Super knowledgeable and really professional at the same time also treating you like a friend he's known his whole life. Pumped to start my next journey here.

Fantastic experience: Thomas the GM is literally the best! He has an amazing attitude and greets everyone with excitement! The smoothies here are the best part after working out here! Love this facility and definitely recommend anyone who isn’t a membership here it’s definitely with getting one!! Rest of the staff members are amazing as well!!

Fantastic experience: Club Fitness Arnold is AMAZING! They have been nothing but accommodating to my needs. The new GM, Thomas is awesome. He’s friendly, helpful, and kind. I’d be remiss if I didn’t also compliment my trainer Mike - he’s incredible. I highly recommend this gym!

Negative experience: I have been a member for quite sometime and normally I have a pleasant experience. Tonight was RIDICULOUS!!!! Went in to tan and right away I could tell Tyler was not happy to be there just by his attitude. I asked if Level 5 bed had all bulbs working and he thought I said room 5 and started arguing with me!!!!! Then after that ordeal, he was going to put me in a DIRTY bed.... thank goodness for the new girl who took the time to clean it. Since she cleaned it I asked Tyler politely to restart the timer and he again argued with me saying it didn't start. This is not my first time tanning here, his attitude and lack of customer attentiveness shows!!!!!! He is a MAJOR disgrace to Club Fitness. He is just there to collect a paycheck. I really hope something gets done about this bc his ATTITUDE with me was UNCALLED for!!!!!

Fantastic experience: Great amenities and equipment. And the staff, especially Alexis, is very friendly and helpful.

Fantastic experience: Great, Beautiful new location with plenty of workout space and great new equipment with a big variety of new weight machines/plate loaded machines. Smoothie bar is great, fast and very good. Gabe helped me out and made an amazing PB Cup smoothie and was very friendly. All the staff was very friendly and welcoming. Gym was also very clean all around. Will definitely be signing up here once I move.

Fantastic experience: The staff are always some of the nicest people and the equipment here is in great condition.

Fantastic experience: Awesome machines, great staff, never too busy in the afternoon

Fantastic experience: It's great. I am getting healthier by going over 1 year to Club Fitness.

Fantastic experience: Love the new environment and staff has always been friendly even to new people.

Fantastic experience: Layne made the best smoothie, and the facility was clean and open.

Fantastic experience: Very good experience, tough workout but worth it in the end.

Fantastic experience: A ton of space and very friendly staff and people who work out there!

Fantastic experience: Casey and Sonny hooked us up! Come on and workout here yall it’s home

Positive experience: Ray is great. Staff is usually nice.

Fantastic experience: Great modern place to workout at and very big.

Fantastic experience: Great place to workout and very clean

Fantastic experience: Amazing place! Been with the Club for 2 years and plan to stay. Smoothies are fire!

Fantastic experience: Amazing experience. Equipment is always clean and staff is extremely friendly.

Fantastic experience: All new equipment and very clean. Definitely recommend to anyone looking to better their health.

Fantastic experience: Great place to get a good workout in. Lots of equipment, space and friendly staff

Fantastic experience: Love this new gym!! Everything from the smoothie bar to the ladies studio is gorgeous!!

Fantastic experience: Love the gym and the staff! Arnold is the best location and the building is amazing!

Fantastic experience: Sonny is great!! Makes a really good peanut butter cup protein shake :)

Fantastic experience: Wonderful equipment and helpful staff! Such a great experience. I love the hydro massage chairs!!

Fantastic experience: All very professional everyone very friendly can't wait to start working out very awesome gym

Fantastic experience: Great service and help overall, helped me set up the app on my phone and made a killer smoothie

Fantastic experience: Awesome Gym! Clean, big, and well put together. Great variety of workout equipment.

Fantastic experience: This gym is amazing! Everyone is so welcoming, no judgement! Incredible!

Fantastic experience: Great gym! New clean machines and very energetic atmosphere!

Fantastic experience: Awesome gym! Best one I've went to and the new building is amazing!!!

Fantastic experience: The best gym I’ve been too great service and personal training!

Negative experience: Horrible workers. They take money out of your account without authorization and then refuse to refund even though your membership is cancelled.

Fantastic experience: Elijah deserves a raise manager ->(RACE) he is always on top of his game and always has positive energy towards everyone.

Fantastic experience: Probably the best Club Fitness location! Employees are polite and take an interest in people and plenty of equipment for everyone to use!

Fantastic experience: First time at the new location! Loved it! Everything is so clean and modern! Definitely will be coming back!

Fantastic experience: Love this gym. Super friendly staff, clean space, and good vibes always.

Fantastic experience: Great service and very friendly staff! Excited to get started on my fitness journey with them!!

Fantastic experience: My spouse and I just started memberships and are loving every minute of it. Everybody is super helpful and the environment is relaxed. Go for the workout, stay for the massage chairs

Positive experience: Had a good time. I workout on legs today. The new machine are nice and smooth. Some of the stuff not working yet. But they are working on it.

Fantastic experience: This new facility is a huge step up! I am excited to have the ability to workout here. More equipment, more choices of therapeutic services and activity rooms. A+

Fantastic experience: Super clean place to workout at, they have the best equipment. Super friendly staff. Hailey makes the best smoothies!

Fantastic experience: First time using the gym and really liked the woman’s only part of the gym, as well that I could do the hiit workout on my own.AND the staff is very friendly!

Fantastic experience: This gym is top notch. I love the woman's only workout area and the hydro chairs. The staff is very friendly.

Fantastic experience: This is my home gym and it feels great to be back home. All the staff seem very nice and helpful!

Fantastic experience: This is the cleanest gym I have ever been a member of. Plenty of equipment. Great place to workout.