Xist Fitness

Fantastic experience: Really enjoy this gym

Negative experience: This fitness center is extremely shady. The management team and employees are incompetent and rude. The young women at the front desk had an attitude with my wife and I over concerns of being charged when we shouldn't have been. Canceling the membership was a pain, and I lost so much money. The manager was no help at all very incompetent people to have to deal with. The employee responsible for responding to criticism doesn't seem to acknowledge any negative reviews which shows lack of accountability and flaws in the company. Settling negative experiences with customers when it is your fault as an employee and a company should be number 1 concern for running a good business. Everyone I know has been told of the bad experiences and word does travel around very quickly and your reputation as a company and employee's is terrible.

Negative experience: The gym management and employees are corrupt and rude. Good luck with canceling your membership. You will 100 percent lose money somehow and it not be returned.

Negative experience: This gym stole money from my family and I. Over 60 dollars of money was stolen from my family. I signed up for a membership with my wife and my 5 month old son. Right after I signed up, they told me I am unable to work out with my son in the gym. My wife and I dont have access to a babysitter, so we asked to cancel the membership immediately and get a refund. The woman that signed me up for the membership said okay no problem we will cancel the membership and refund you. I was never refunded and my membership was never cancelled I found out. I was charged again for a membership and not refunded. I called them to sort this out. I spoke to the manager female. I was told I was going to be refunded again and cancel the membership. They failed to do so again. So I called once again and spoke to another woman and she said she will call me back and let me know after she speaks to her manager. I was never called back and I have lost over 60 dollars to this company without even working out once. Terrible company and if this is what I have to do to get my money back thats fine. I will remove this review if I am refunded the full amount.

Fantastic experience: been going here for about 3 years now and i heavily recommend to anyone i’ve come across. nice equipment and affordable prices. love it here!

Fantastic experience: The gym is clean, the staff is nice, and the workout equipment is good.

Negative experience: The gym itself is nice, both locations actually. But the staff is what eventually made me cancel. I initially joined when they first opened, & was given the top-tier package, but pay the middle fee level as an opening special. Somewhere along the way, my membership level was changed to the middle tier to match what I was paying. Then I was told by the Concord manager that I NEVER had that setup unless I was an officer, firefighter, etc. And since I wasn't using the top-tier benefits, what was I complaining about? Was told that I was remembering things wrong, & by explaining my POV, I was just asking to get dropped to the lowest level tier membership, or to be cancelled entirely. As if staying at the middle tier (& paying for it) wasn't an option. I declined both offered options, and kept the middle tier. One day I went in to tan using the stand up bed (as I had been avoiding due to it being broken), and noticed the buttons were finally fixed. Previously, one had to wait for the 5 min tier to end so the bed would turn on by itself instead of being to activate it when one was ready to get started. No one had mentioned the bed was fixed, & when I asked the front desk about it, apparently it had been fixed for months. As if I should have just "known" that. Good to know. So when I decided to cancel, the payment had just pulled from my account a few days prior, but was told (after cancellation was completed) that I wouldn't be allowed to come back in to finish using the rest of the membership regardless of when the last payment came out. When I asked about it, 2 front desk attendants agreed that I'd no longer be able to enter the facilities. But when I checked my email for the cancellation notice, it clearly states: "I hereby give my written notice as of the above date to Xist Fitness to terminate my monthly auto debit. I understand that I retain the right to use my membership until the date of expiration arrives. I will retain a copy of this form for my records, as it serves as my proof of the cancellation." Why wouldn't I be able to finish out what I've already paid for?? Glad I'm out.

Negative experience: Wouldn’t recommend this Gym to anyone. The actual gym and equipment is nice but it doesn’t outweigh the staff. Day 1 and i have proof of this. Went in for 2 memberships and was talked into doing an upgraded single so we both could go. Was sold on it bc the guest access and the hydro massage. Girl at the desk talked it up. Got me sign the paperwork and pay of course and then tells me 2 mins after that it’s broken. I told her it was unprofessional to sell someone on something broke. Ever since then it’s been an issue when we come in. Tells me tonight she watches my checks ins and i’m bringing a guest past hours i was told were okay when i signed up.Signed up to lose weight gain from recovering from cancer treatment and i feel talked down to here. Don’t be ADA and come here if you don’t wanna deal with judgey rude girls.

Negative experience: Oldest son is a member and wanted to bring younger brother to work out. Parents must sign a waiver. Everyone else can bring guests, not you. After driving to the gym and taking time to get this set up for family health and bonding time. No offer to try the place out. No attempts to sell a membership. Just your pass is ineligible for guests. Very poor customer service wouldn't even make eye contact with you. I felt unwelcome and let down as a potential customer

Fantastic experience: Love this place. Staff are so nice and helpful

Fantastic experience: So far so good. Staff was very helpful and answered all my questions.

Fantastic experience: The gym is really nice and super clean

Fantastic experience: I have been going to Xist for at least 10 years now and could not recommend them more. The staff has always been and still is so friendly and helpful!

Fantastic experience: Best gym around! Even when crowded, there are plentiful machines and free weights!

Fantastic experience: My son and I just signed up for a membership and Macy at the front desk was so polite and so helpful, she answered all of our questions and really made our decision an easy one for signing up. Great amount of equipment. Would highly recommend this gym to anyone.

Positive experience: Nice clean and they have red light therapy l!!!

Fantastic experience: Have been lifting here for about a year, I travel a lot for work and have had the opportunity to workout a lot of places. Xist checks all the boxes, I look forward to my workouts here

Fantastic experience: Great place to work out

Fantastic experience: Great staff and equipment

Fantastic experience: Great place to work out.

Positive experience: Very busy here.... but everyone here is absolutely jacked so maybe this place knows something other gyms don't

Fantastic experience: Very clean with great equipment. I appreciate the staff friendly and professional.

Negative experience: I cancelled 6 months ago and they keep charging saying they have "no record" of me cancelling despite letters, faxes, etc.

Fantastic experience: Wish they would be open 24 hours a day but other than that a great gym!

Fantastic experience: Love the HydroSpa before a workout. Worth the upgrade. Always have machines open after work.

Negative experience: I was perfectly happy with my gym that I’ve been going to for years until I showed up on a Super Bowl Sunday. They have 1 sign posted stating they will be closed at 5PM due to a sports broadcasting….website and everything else states normal 8PM closing…come on man.

Fantastic experience: If you're new to Arnold or surrounding area and looking for a gym to join look no further! I came from a small town in Illinois and absolutely loved the gym I came from. When I moved to STL area and then to Arnold I struggled to find a gym where I felt comfortable and encouraged. Working out felt more like a chore and hassle than something I looked forward to and enjoyed doing. I tried Planet Fitness, Club Fitness, etc. Those gyms are too big for me. Xist is more like a community. From the moment I walked in and was greeted I felt right at "home". The friendly staff, events and challenges they hold periodically, and classes I have finally found everything I missed about my small town gym back in Illinois. Although popular, it is never overly crowded and I never feel intimidated during my work outs.

Negative experience: I cancelled my membership here over a year ago, came back several months probably almost a year later. I was not charged for the months that I did not have a membership. Now here we are several months after signing back up. I spoke to someone on 6/12/23 about getting a charge of over 80$ for no reason. They said that I was double charged the annual fee, but they could not do anything about this, they would need a manager to fix it. I was told they would have a manager call me back the next day or so. Here we are on 6/22/23 I had to call them 10 days later because I still hadn’t received a call back. Spoke to the manager finally today, I must say this person likely should not be a manager for any business because her ability to resolve problems and see the bigger picture is non existent. I explained that it wasn’t possible for me to get charged for last year’s annual fee because I didn’t even have an account at that time. I wasn’t being billed for it because it was cancelled. I saw another review of how bad xists records are because a person was charged several months due to xist having no record of them cancelling. I believe they did cancel because I’m having the same experience now. I’m confused how I could not be billed for the account and not have an active account and then suddenly they have no record of me cancelling? Then suddenly getting 2 annual charges. I mentioned to the manager as a final chance to realize how ridiculous she was being, is it worth pissing off a customer and losing more than just my business over basically a 40$ charge, especially when they can clearly see I should not be charged for an annual fee when I was not a member at the time. She proceeded to tell me that she doesn’t care if we cancel or not. My final words to her were well you’ve really shown me how xist handles issues when they arise. So xist and any future customers of xist remember they would rather alienate a customer over $40 that they would make off of you in 3-4 month not including the fact they charge you that yearly fee anyway, rather than admit when they are wrong, solve a problem and make their $144 a year off you plus a 40$ annual fee. Ps the annual fee is stupid anyway it comes out to an extra $3.33 per month if you divid the 40$ over 12 months. Why not just charge 15-16$ for the membership and forget the annual fee. It would literally be easier and eliminate issues like this before they would have a chance to arise.

Fantastic experience: Love it

Positive experience: Staff is friendly, place is mostly clean but the bathroom is always a mess

Negative experience: My husband and I have been trying to cancel our membership and they will not let us. We tried calling and came up in person. They want us to pay them for a month of service that we will not be using. We have never gone there since we signed up and we are not going to. This to me is taking advantage of us and fraud. We have had to close our cards due to their poor quality of customer service.

Negative experience: I've been waiting 2 weeks for them refund fraudulent charges on my credit card. Someone was using my gym account to help themselves to free beverages. I've talked to 2 employees to have it corrected and Brittany the manager. Now I have a note for the GM to call me. Very frustrating this hasn't been corrected immediately.

Fantastic experience: Toni and crew are great. Love this gym!

Fantastic experience: I've worked out in 3 or 4 gyms and of all of them this one seems to have the best vibe and a pretty good price too.

Fantastic experience: Great place friendly staff and people great equipment too.

Fantastic experience: Clean gym, nice friendly staff and equipment that includes a place to deadlift and a couple squat racks that allows for compound lifts. For the price, location and everything listed above, I recommend this gym.

Fantastic experience: Awesome place. I love working out here

Fantastic experience: Bright and clean gym with most of the weights you need for a good workout. Good layout. Large shower rooms.

Fantastic experience: I've been a member here for a year now & i love it! Staff is awesome! Equipment is great, tanning beds are clean and fantastic! Evrything about this gym is Incredible Including the pricing!! Definitely recommend!

Fantastic experience: This place is a great gym. Everyone is friendly and it's a great family environment. The owner is great and always does an amazing job of keeping the gym in great condition.

Positive experience: Good gym. ???????? just a handful of gym nads. And a handful of roid heads.

Positive experience: Have always loved this gym, but I will admit being an older customer I feel like we’re dismissed and not as important as the younger customers. I have been a member for five years. I hope that changes.

Positive experience: I like the gym, but the beginning of the year the resolution crowd comes in, and basically makes it difficult to get a complete work out ( crowding around machines, sitting using their phones, rude behavior, no gym etiquette at all.) Come May they're gone, just like their resolution. Good riddance!

Fantastic experience: I have been going to Xist for 3 years and out of the numerous gyms I have went to, this gym is by far my favorite. The staff are always super friendly and build relationships with their members. The upkeep of the gym is always well taken care of, they do monitor the equipment to make sure everything is in order and functioning properly. Tanning beds are nice. They also have a wide variety of machines and offer classes that are awesome! Let's not forget the atmosphere is always pleasant too. If you're not going here, why not?!

Fantastic experience: Great atmosphere and staff. All the equipment and knowledge you need to hit your goals.

Fantastic experience: Always polite staff and people leave you alone.

Fantastic experience: I have belong to this gym for a very long time, I got really sick and major surgery and its been 2 1/2 yrs, I came back but I am disabled now, this was very hard for me to go back because I am now in a walker. I called before I joined back to ask for their help with the doors in and out, the girls help me with that. I am kinda disappointed that your handicap parking is so far from the entrance and that your doors are not handicap friendly. Before I got sick I nvr even thought about this stuff now I have to, thank goodness for the kindness of the staff to help me otherwise I wld have nvr have been able to join again. Please chk into this and some of ur equipment , disabled people deserve to be happy and exercise too.

Fantastic experience: Absolutely love this gym! Always great people, phenomenal staff, good vibes, room to move comfortably.

Fantastic experience: Wow best experience ever had with a gym they treated me with so much care. They made sure I was doing my exercises safely. They work hard on cleaning the places and they move very quickly to get people processed. The staff tonight was so nice and understanding. I will recommend all of my gym friends to move over to this gym over here. The price is great. Again the staff work so hard and we see it compared to other gyms in the area.

Fantastic experience: love the staff and all that you get with your membership. no hidden fees

Fantastic experience: A friend suggested them so I tried them out. They have a $10.00 plan but I went with the $20.00 a month plan bc I can bring a guest whenever I want and tanning beds included with that price. They have a good amount of weight/exercise machines. Wish they had a few more free weights but can't have it all for what they charge. Staff is super friendly and the other members seem nice as well. I would definitely recommend Xist Fitness.

Fantastic experience: Great price for all that’s included in membership nice staff and clean and well put together

Fantastic experience: I’ve been a member since the Arnold location opened at least six years ago, and it has consistently been well run. The entire facility is continually cleaned and the equipment is well kept and repaired in a timely manner. I feel blessed to be in close proximity to a fitness center that exemplifies excellence!

Fantastic experience: Love Xist Fitness! Great monthly price and everyone who works there is super helpful and friendly!

Fantastic experience: Do to work/school schedule I have to go during the peak times (4-6 pm time frame). Can be hard to get a certain machine or rack/bench for squats or bench press but you just learn to switch up the order of workouts or substitute in other exercises when something isn’t available. Overall great place, everyone’s kind and respectful, and for the price, a solid place to lift.

Fantastic experience: Front desk people are friendly and helpful. Great place to workout. Monthly dues are very reasonable.

Fantastic experience: Great experience, I joined with my boyfriend a couple weeks ago. Had previously had a membership with Club Fitness. Even though this location isn't 24 hours their operating hours fit most schedules so you aren't forced into paying a higher membership fee each month to be able to workout. Annual fees were mentioned when I signed up but no mention of a cancellation fee and no contract. So far my only complaint would be that the free weights go up by five pounds instead of by two and a half like at club fitness but that is just a small matter, everything else has been great.

Fantastic experience: Always great at Xist. The perfect local gym. All comers welcome, young to old, first timers to gym rats.

Fantastic experience: Very nice and clean gym! Plenty of options for a full workout routine as well. Staff is super nice and helpful! A+++

Fantastic experience: Very clean and amazing staff.

Fantastic experience: Life changer! Reminds me why I Xist

Fantastic experience: Clean, well managed.

Fantastic experience: Best gym experience, the employees are friendly and helpful!!!

Fantastic experience: Great place very sanitary and great equipment and friendly staff!!!

Fantastic experience: Great place to work out. Always friendly.

Fantastic experience: Great place to work out! Very clean!

Fantastic experience: Great location super clean and wasn't busy the last time I was here. I will definitely be back!

Negative experience: It’s one of the worst customer service I have ever encountered!! They are a total fraud! They promise you something until they sign you up and right away you will find out that they have no idea what they are talking about! They charged me twice within 15 days even though on the second day of the membership I asked for refund and cancellation! They kept promising that they will get back to me after they had emailed that corporate! Never received a call back and so far I have been charge over $60 within 15 days! Please don’t waste your money and time!!

Negative experience: One of the reasons I keep my membership at the gym is so I can utilize the spray tan booth. The one at the Arnold location is always breaking down. It's been down for a couple weeks now, forcing me to drive further to the concord location and now theirs is down too. It's frustrating to pay a membership for something and you can't get what you paid for. They take no priority in fixing things when they are broken. The same goes for machines. Those will be broken for weeks as well.

Negative experience: first off , most of the time i came here the staff was unprofessionally rude. there was also hidden annual fees that they didn’t state whenever i signed up for this gym, it’s often very crowded, and beware of the consistent car break ins happening here. my car got broken into, and the person working told me and the officer to come back the next day because they were about to close. and they never gave me a call back to follow up on the situation.

Negative experience: Please be aware of hidden charges. They are very good at charging for additional costs. They didn’t state about annual membership charges in their website but they charge that kind of costs too. If you wanna refund any kind of payment, they won’t do that even for a fair reason. Also they are not customer friendly people since if we have to cancel our membership we can’t do that through a phone call or online. Instead of that we have to meet them physically.

Positive experience: Overall, meh. I've been going to this gym for a few years and over time have noticed that it has a few problems. The space is not very well utilized (at least at the Arnold location). When a class is going on there is virtually no space for patrons to stretch or do mat-based exercises. From what I understand, there used to be a separate room for classes but the gym prioritized childcare rather than exercise space. The gym could also benefit from better cleaning. In the space where classes take place I will often find a lot of grime and dirt while I stretch or do exercises. I see this consistently. It almost seems like the space isn't mopped regularly or something. Equipment also isn't updated frequently, I haven't seen or noticed new equipment in awhile personally Where Xist really excels is the price, I can't deny that I do get a lot for what I pay...but improvements could definitely be made. My university gym is better than this one and I go to a relatively small university.

Fantastic experience: Very clean, friendly workers, great workout environment. Live the tanning beds too.

Fantastic experience: Great gym, awesome staff, equipment always nice n clean just great place overall

Fantastic experience: We love this place! For 20 bucks a month you get all the equipment anytime. Daycare for up to two kiddos, tanning, massages, red light therapy and all there classes!!

Fantastic experience: Always good and professional service. A line for entry but not their fault due to COVID. Been a member for so long that I can't remember when I started. Will never go to another gym.

Fantastic experience: I’ve been a member of the ymca, club fitness, and gold’s gym. This gym is far better! Many wonderful options of workout equipment and other awesome options based on your membership that you pick! No contracts! No shower curtain stalls! This place has real doors that you can lock! The locker room is kept very clean as is the entire gym. The staff is so friendly and can answer any questions you might have. I love this gym!

Fantastic experience: Enrollment is very simple, front desk was helpful, and all the equipment seemed up to date! The "red" beds for the UV free tanning seemed to really help with preventing next day soreness.

Fantastic experience: Best fitness center. GREAT prices for all of the packages. This place has it all ! In additiin to workout equipment- tanning, tanning products, red light therapy

Fantastic experience: Huge gym!! Everything you need for just 19.99 a month!! Plus you can bring a guest for free!?! Friendly service and great management! Highly recommend to anyone looking for a great gym with no contracts or commitments!!!

Fantastic experience: The best membership packages of any gym I've committed to. You can tan, lift, cardio, sauna, shower and take advantage of the daycare for a very reasonable price. This takes care of most of your bodily maintenance needs at one stop. Staff is well mannered and efficient. No qualms.

Fantastic experience: My only complaint about this location is it isn't 24 hours. I wouldn't dock a star for it though as the other location is, and this place does have long hours (closes at 10PM on weekdays and 8PM on weekends). Plenty of equipment, nice staff, incredible membership, there are locker rooms, sauna, daycare, and they have exercise classes.

Fantastic experience: I love this place

Fantastic experience: Great staff

Fantastic experience: Go here all the time love the staff and lots of equipment

Positive experience: If you guys are going to continue to close early, please update your hours online!!

Fantastic experience: My home away from home. Wonderful staff, beautiful facility

Fantastic experience: Very clean, great staff, everything you need in a gym!

Fantastic experience: I really like this place. Staff is great equipment is good. Lots of room.

Fantastic experience: My only complaint about this location is it isn't 24 hours. I wouldn't dock a star for it though as the other location is, and this place does have long hours (closes at 10PM on weekdays and 8PM on weekends). Plenty of equipment, nice staff, incredible membership, there are locker rooms, sauna, daycare, and they have exercise classes.

Positive experience: So I really enjoy the gym and the staff is great, however, recently they’ve started closing off the additional room where yoga and such is done at around 9:30-9:45 to mop. I feel if the gym is open to the public until 11pm then areas shouldn’t be restricted until then. Obviously, there are the exceptions for the classes held in there, but closing it early and then reopening it to the public with wet floors is an inconvenience and causes safety hazards as the floors are wet. Usually, there are no wet floor signs.

Negative experience: Unfriendly staff. I’ve been a member for over five years and this last year the staff and gym itself has gone downhill. The front desk won’t even look at you when walking in the door or as leaving. Not impressed anymore at all. I used to consider it as a place of comfort to get away from my stressful day but now it’s just a place I don’t enjoy going because of all the unfriendly faces... that are ALWAYS on their phones.

Fantastic experience: I’ve been a member of the ymca, club fitness, and gold’s gym. This gym is far better! Many wonderful options of workout equipment and other awesome options based on your membership that you pick! No contracts! No shower curtain stalls! This place has real doors that you can lock! The locker room is kept very clean as is the entire gym. The staff is so friendly and can answer any questions you might have. I love this gym!

Fantastic experience: Hugh, nice equipment, very clean, reasonable membership fee, daycare, classes, tanning beds, spray tan, massage bed, red light bed, sauna.

Fantastic experience: LOVE my gym! Been going here for 1.5 years, lost over 70 lbs! No stress, no "groupies" - just people looking to get healthy. Staff is friendly and helpful. Gym is always very clean, neat and organized. LOVE the movie room! Try it - you won't be sorry!

Fantastic experience: Staff couldn't be nicer, or more helpful! Gym is clean. Has machines to work all body parts. It's all right there, under one roof! So glad I joined!

Fantastic experience: They have great child care, fun classes, and a large variety of equipment. It’s also very clean there and for the price you can’t beat it

Fantastic experience: Great Gym. Staff is friendly. There personal trainers are great. The trainers work with you every step of the way to make sure that you do every exercise the correct way.

Fantastic experience: Great gym. Clean, friendly, and has great equipment for a very reasonable price.

Fantastic experience: Best service