The Greater Annapolis Y in Arnold

Fantastic experience: Very good y

Negative experience: The net of the only ping pong table in this large facility has been broken for the past year or so and despite multiple complaints by us the facility refuses to address the problem. The problem clearly is not the cost because a high end ping pong table net is only about $30.

Fantastic experience: The Great Annapolis Y in Arnold is rocking it. What a great place for our community to enhance our health and wellbeing, while supported by a great team of staff.

Negative experience: Very outdated & over crowded gym. Canceled my membership after they started charging me $20 more because my age went up a year.

Fantastic experience: I just this place….they have the BEST prices with everything included…. I have the family membership which includes 4 adults & 2 children month to month payments!!!!!

Negative experience: Emailed and called to cancel service and I still get charged recurring fee. I also prepaid $140 for four swim lessons last year and still haven’t been able to get an instructor. The organization needs improvement. It seems like signing up is easy but getting the service is hard here. Disappointed.

Positive experience: Warmly welcomed into the swim aerobics class which is all I am doing for now. Sign up was easy. Staff friendly and helpful.

Fantastic experience: Classes are excellent.

Negative experience: This why is worse than any gym I’ve ever been at. One of the employees was extremely rude to my children and wouldn’t take my bribe of one candy bar. Who is being very ageist because he did not let my children in due to their age. This is a violation of the 27th amendment in the US constitution. I feel very threatened by this ymca, as it is revoking my rights as an American citizen. I will be canceling this membership and telling all my friends to cancel theirs and we’re going to go to other gyms. They were also playing inappropriate music with absolutely profane and despicable language such as but, poopoo, and mean. The teenagers that work here are an insult to this US society that we have built From ground up. According to Martin Luther King Jr. speech, we should have freedom which they are not giving us. This is also included in the 67th verse in the constitution line 6 or second sentence. I feel personally attacked that people like this live in the same universe as me. I have attached a photo of the person who has treated us this way.

Fantastic experience: I LOVE the following about the Y: 1. The very nice people. 2. The sauna - super hot! Awesome. 3. The big pool 4. Guest passes for my family and friends 5. The TRX straps in the gym 6. The nice elliptical machines 7. Rock wall for when my sister visits (w/ guest pass) 8. Lots of parking spots :) 9. Childcare option for when my baby son is old enough for us to use it. 10. How clean it is - thanks Robert! So much love. THANK YOU!

Positive experience: I have been a member for almost 4 years. Mainly use the pool. They have great water aerobics instructors and classes 6 days a week. Unfortunately, the pool has been out of service more than usual due to chemical imbalance or pool equipment failures. Also, they have been short-staffed on life guards numerous occasions this summer. Which means if there are 25 people in the pool no more can be allowed in, until someone leaves. These issues need to be addressed.

Fantastic experience: Really great facility, has about everything you can want in a gym. Free weights, machines, cardio equipment, pool, rock climbing wall, fitness classes, basketball court, etc. Nice staff and affordable too

Negative experience: I broke my nose at The Y in Arnold and not a single staff member acknowledged me, asked me if I was okay, or offered me ice as I was very VISIBLY INJURED. I was bleeding everywhere, crying, and holding my nose with a paper towel to stop the bleeding. I never felt more disappointed in my life. The fact that your staff ignored me completely when I was visibly injured is appalling.

Fantastic experience: Lots of cardio classes, large free weight and machines for weight training. Two basketball courts and two racquetball courts plus a lap lane pool. Reasonable monthly rates - especially for families.

Fantastic experience: Just talked to one of the employees who gave me information about the swim program. They were very good and professional in explaining the course. I look forward to joining this fall with my kids

Fantastic experience: Always clean and friendly staff!

Fantastic experience: The Y in both Arnold and Pasadena is awesome, clean, friendly staff. So happy we made the change from LA Fitness to the Y.

Fantastic experience: We did the rock wall and the people are very kind, gave us chalk and some rock climbing shoes to use (their personal stuff), name dropping cause they were so awesome… Scott and Jacob (sorry I have no clue how to casually name drop)

Positive experience: I wish all the workers would know the same policy. But besides that it's okay

Fantastic experience: Joined recently and have been very happy with my Y family membership! The childcare is a huge plus so I am able to work out while my child is being safely watched. The staff throughout the facility is very friendly. I really enjoy the classes. There are multiple pools, a basketball court, rockwall and pickle ball courts. My daughter loves the waffles on Wednesday.

Fantastic experience: Jason was so helpful when showing us around and helping us become members. Definitely recommend

Fantastic experience: Outstanding experience, every time. I work with neurodiverse adults. we spent a lot of the summer at the pool. We were so warmly welcomed, by everyone. The outdoor pool staff deserve special thanks for really helping a wheelchair bound guest get safely in and out of the pool. We love this place!

Fantastic experience: Took the kiddos to swim, and we ended up playing basketball, soccer, and pickleball. Lol, we also utilized the open studios to practice dance and cheer routines. Very nice facility and staff. A few vending machines helped when the kids were craving snacks. Fun day for the kids and their friends.

Positive experience: I couldn’t find an instructor for my girls private swim lessons. I emailed 3 instructors and just one of them responded with denial because she is a teacher and has no time. I wish they have more instructors willing to train or it’s not worthy to pay the membership monthly payment.

Positive experience: Coming from out of town, my family& I used this facility & I think it could use a solid upgrade. Basketball courts are concrete in like a warehouse setting...I believe. And the pool is outside in a tent... almost as is this ymca was an after thought. But it did serve its purpose for my family..

Fantastic experience: Pool is excellent. Great faculties and activities for the kids are at no cost if you are a member.

Negative experience: This gym is randomly closed often and staff members, specifically Dana will make sarcastic remarks when I ask a question. Equipment is always thrown around and hard to find pieces.

Fantastic experience: My home gym is Pasadena. But I've been visiting here for the classes. I'm still learning my way around, any time I ask for directions, the staff has been very helpful. I would recommend this gym for anyone who loves group exercise.

Positive experience: Spacious facility. Front desks are okay helpful. Nice locker room with lockers that do not require you to bring a lock. The pool is smaller than the one in the Pasadena location.

Fantastic experience: Clean, pleasent atmosphere for the family

Negative experience: The hiring manager is a rip-off emailing me I have an interview and not following through

Positive experience: I can't give this gym five stars because of two main reasons, (1) there are waaay tooo many 5- to 8-year olds on actual adult equipment. The kids are unsupervised, running around, misusing the equipment, and playing on the equipment because they are too young to actually use it, and (2) the staff doesn't really know what's going on and can't answer any questions. But I absolutely love the facility. I come when I know there are no young children and that's been better. I don't use the showers, so I don't have to be around the areas that other people are complaining about in other reviews. Overall a good choice!

Positive experience: Because the pool is poorly maintained it closes frequently for mechanical issues. The pool staff also does a poor job communicating Schedule changes so you sometimes end up having to wait for a lane.

Negative experience: My experience at the Y is becoming very frustrating. My son and his friends come to the Y just about everyday. They workout and use the basketball court. However, my son and his friends has made it known and asked why are the rims not been replaced or fixed. This is upsetting our children coming to the Y yet again to broken equipment. The broken rim is a liability and can harms someone. I am worried the Y does not care about our youth in our community. This is not just for leisure time but an amazing curriculum activity that can lead into an opportunity of a lifetime. It’s been months and we’re still getting unanswered questions. We pay for our sons to go to the Y because it’s safe but at this time it’s unpleasant and the customer service is dismissive. I expected change soon.

Fantastic experience: Love this Y!

Fantastic experience: Great kids classes!

Fantastic experience: Great Location, Ample Parking, Great Staff As Well.

Fantastic experience: First time there. Staff was helpful, friendly and accommodatinju

Fantastic experience: I love my New trainer and I love how he is helping me to go up in weight and how much I can do

Fantastic experience: Comments today may be shared...kjr

Fantastic experience: Love playing Pickleball at the Arnold Y and also working out on the machines and doing the classes.

Fantastic experience: Great place to have fun doing all sorts of activities!!

Fantastic experience: Indoor swimming, neat equipment, a climbing wall, and classes gives you lots of choices.

Fantastic experience: I was visiting from out of town and was impressed with the equipment they have and the amount of equipment available to members. Would feel comfortable to visit again

Fantastic experience: Have been a member for many years and am so glad my wife and I started going gain. Love playing pickleball!

Fantastic experience: We were in town for a short period of time and had a fantastic time here - Brian was an extremely friendly member of staff and showed us around on day 1. Would definitely recommend

Fantastic experience: Nice gym clean and healthy environment Machines are new and sona room is also very nice I like my YMCA

Fantastic experience: Huge facility and lots of options. Have 7day free trials if you are scared of commitment. Family friendly atmosphere.

Negative experience: Hard to get someone on the phone. Easy to sign up online but very difficult to cancel once a member. There's better options out there.

Positive experience: I just don't like giving 5 star reviews. Not a lot of problems, great place, but for me 5 stars is like absolutely perfect and I think 5 stars affects the system too much. So this is a great place, and in my mind, 5 stars just don't like giving out perfect reviews idk (Edited from original 4 stars no description)

Fantastic experience: The before & after school care offered by the YMCA - Arnold is a program that is more than just daycare - it is child enrichment. So, family values, respect, responsibility, and activities to encourage learning and interaction with peers and professional staff. Exceptional.

Fantastic experience: This gym has everything. Couldn't ask for much more out of a gym. If your super bogie maybe you'd ask for a more modern design but that would come with added casts so let's keep it the way that it is. Functional, comprehensive amenities, and low cost.

Negative experience: UNHELPFUL AND UNFRIENDLY STAFF - I came to this location to try a pilates / yoga class. I checked in at the front desk and told the 2 people there that it was my first time at the Arnold location and I was there for the yoga/pilates class. I asked where the locker room is and where the class is held. The front staff were the most unhelpful people I have ever interacted with. The lady at the desk just pointed in the general direction of the locker room and said it's that way. I asked where the class is and she told me a room # (which means nothing when I have never been in the building before). I walked in the direction that the lady pointed and did not see the locker room. I walked back and asked again. I had to wait for the 2 people to finish talking to each other to be able to ask again where the locker room is, and again, the lady pointed. By this time I was frustrated and asked "down the stairs, up the stairs, left hall, right hall, where is it because I didn't see it, and again, I have never been here before." Finally, the gentleman at the desk gave me specific directions: down the steps, left hallway, 2nd door (still refusing to leave the desk and show me). At least his directions were accurate and I found it, which only has a bathroom logo btw and why I did not notice it before. After changing, I again go to the desk and ask where the class is held. Once again, I was pointed in a general direction as neither of the staff could be bothered to show me to the room. I walked past the room btw, and had to ask someone who looked like they were going to yoga where the class is. I get in class, and ask where the mats are. The instructor told me I have to find one. Again, a member was the only one willing to help and told me they don't have enough for everyone in class so members hide the mats and told me where to find one. I get a mat and go to wipe it down and the cleaning station was empty. I asked the instructor where I can find wipes because the one at the door is empty. She told me they don't have any then. Again, a member helped me and told me where to get wipes. Not once did ANY staff member assist me during this visit. Not once was I made to feel welcome. It was a TERRIBLE experience all around. I obviously did not sign up for a membership at the Y and have not returned.

Fantastic experience: Went during the weekday to swim with my son we had the entire pool to ourselves! The staff is always super friendly and helpful. So happy with my membership purchase.

Fantastic experience: Great place! Clean, friendly patrons and staff, well-maintained facilities. Saunas in the locker rooms, three dance rooms (which are great to stretch away from the masses), enough cardio and weight equipment, a rock wall (not for bouldering), two pools with the outdoor one they cover in the winter, and enough classes for anything youre interested in. They even adjust the hours for the summer to be open later, which is awesome. As a single woman who goes at night, I always feel safe here. Never been "heckled" or seen any other woman be picked on for being in the free weight section (which you see a lot of other places). I'm sad to be moving, this gym has certainly spoiled me. Thanks Y!

Positive experience: Very nice facility. Wish it was more handicapped friendly though. Also wish the therapy pool didn't cater to kids in the summer. Needs handicapped improvements for elderly and physically challenged.....rails, grabber bars, shower stall. To note: bath chairs and equipment should be bariatric to accommodate any group of handicapped. Edit: Thanks for responding, Y. You do have a very nice facility and I realize it is in Big Vanilla bones. I'm not complaining, just giving constructive criticism as many of us older folk have expressed the need for this. We have also shared this with some of the employees. So glad you are here for us!

Fantastic experience: Great place to exercise and have fun.

Fantastic experience: Nice faculty. Rock wall is cool.

Fantastic experience: Really nice facilities.

Fantastic experience: Friendly staff, Y has good programs, like the pool

Fantastic experience: Great place for kid to swim and learn the values of being fit

Negative experience: My issue is that COVID is NOT over and you stopped taking temps at the door. The last few times I have been in I have noticed numerous employees sitting around and hanging around doing nothing when they could be cleaning equipment to help the spread. I am probably quitting again for the second time.

Negative experience: If I could give 0 stars I would . It’s ridiculous how these “PICKLEBALL “ players attitude is towards A game. Honestly they shouldn’t be allowed to just do whatever they want . And might I add I joined this Y for mainly “PICKLEBALL “ .These players act as if they are getting paid to play.There’s no respect they have these ugly looks on their faces as if they don’t want to play with certain people skipping people setting up their own nets playing where they want to play. THIS IS A PUBLIC PLACE meaning everyone who has a membership can play. Honestly I don’t know if it’s because I’m black, or if these people egos are just beyond . It’s probably a little of both. This experience along with past experiences had made me feel that if you’re black, or not not a pro player you might as well not get a membership here and waste your time.I brought up this concern to management and they were very passive. “Usually they do fine “ . It needs to be corrected.

Positive experience: In 2017, I registered my baby in swim classes and prepaid for 4 sessions. Following his first swim class, we went into the changing room which unfortunately was so cold my baby's mouth turned blue. Needless to say that by the time we made it home he was coughing and had a runny nose. He was sick for 2 weeks and we never went back. I think something should be done about the temperature before I ever consider going back even as an adult. The class was fun otherwise. Fast forward to 2021. We are Y members and love going there for zumba, and there is babysitting on-site. Unfortunately, they stop at 7pm. Zuma class ends at 7:15. I wish we had babysitting until 7:30

Fantastic experience: The summer camp staff has been fantastic! My son has gone every week as I work full time. He’s never had a rough day. They keep the kids active and engaged. I will continue to be a member for many years as my children get older

Positive experience: Thank you for moving your morning BodyPump classes from 9:15 to 8:30! This is such great news. I would love 7:30 or 8 so I can get to work at 9/9:15 but I'll certainly take the improvement. And three mornings a week--that is also fantastic. This will have an immediate positive impact on my life, making it possible to return to my previous fitness levels while also having a career and spending time with my kids after work.

Fantastic experience: I just joined the Y online and had never even visited the place before. The pandemic had made me lazy & lethargic (I am a 68 year old woman). The parking lot was packed when I arrived around 10 am, but I realized it was a school holiday. They got me checked in, took a picture, and gave me a key chain pass. A nice young man named Jack gave me a tour of the pool area (my main goal for today) and he offered a full tour of the place later when I was done. I joined the Water Walking group in the multipurpose pool for a while to warm up. Then I learned that the lap pool outdoors was open, and heated, so I went out and swam some laps. It was nice and the water was very comfortable, even though the air temps were cool. Overall, it was a good first impression. I look forward to exploring more classes and activities.

Fantastic experience: Pickleball, body pump, zumba equipment, locker rooms, pool all excellent!

Fantastic experience: I am on a mission to get my girlish shape back by increasing my activity level. The Y in Arnold has both the classes & machines to do it. I'm a senior citizen & i still want to travel so i need to keep up my endurance & balance. The Y is the perfect place to do both. Friendly environment & tailored classes meet a seniors need. Thanks Y Go Seniors!!

Fantastic experience: The summer camp staff has been fantastic! My son has gone every week as I work full time. He’s never had a rough day. They keep the kids active and engaged. I will continue to be a member for many years as my children get older

Fantastic experience: Great facility. Recently renovated. Highly recommend

Fantastic experience: The Arnold location is a nice gym that offers a wide variety of classes for kids and adults. They have a large rock wall for kids to adults can use. Our primary Y is in Pasadena but we come to this location for the kids to have their rock wall time. They love it. The staff is always very friendly and it seems more open then our Y we go to. We wish they had a better pool like the Pasadena location has but it works for those wanting to swim. One thing I really don’t like is that there is no wifi in the women’s locker room in the basement. Since it’s in the basement, you feel like you’re going into a dungeon with no one around so if you were to slip and fall or something happened, I wouldn’t be able to call anyone for help. When I go I rarely see anyone in there so I just feel it’s a safety concern of not being able to call someone in case of emergency due to no reception and no wifi.

Fantastic experience: Later hours on Sat Sun be cool but hey......EDIT! NOW OPEN TILL 7PM SATURDAY AND SUNDAY!

Fantastic experience: Great place. The staff are friendly and knowledgeable. Also they have an awesome climbing wall.

Fantastic experience: The Y is the place for families with kids! Period. No other place is as family friendly while offering the adults great classes while watching the kids in the stay-and-play. The pool and splash pad in the summer seal the deal. Great value.

Fantastic experience: We mainly visited the pool area, but it was a very good experience for the family. The splash pad gave a little something to the little ones, and we had enough space in the big pool to work with them on their swimming. Looking at the other facilities briefly, they seemed well-maintained. The staff quickly gave us our membership cards and were very helpful!

Fantastic experience: Great place to work out, swim, and almost any other sports related activity you can think of. There is a very sizeable climbing wall, boxing apparatuses, cycling, aerobics, and different classes to embark in. There is even a summer camp for the kids. There is a monthly membership fee, but it is well worth it!

Fantastic experience: We enjoy our time at the Y because there is something for the entire family. It is nice that the kids are able to exercise and use the equipment. It will help them to develop a love for staying active to stay healthy.

Fantastic experience: Awesome facility with friendly staff and great classes

Fantastic experience: A great place to exercise in about any way you can imagine. Great facilities and staff for the entire family. They can support people of many ages and capabilities.

Fantastic experience: The Y is so spacious, clean, and family friendly! Love it!! The pool is nice and solid equipment/weights.

Fantastic experience: I love this gym and have been a member since I was a kid and it was under thwn name Big Vanilla. It’s still the great and welcome place as always!

Fantastic experience: The Y is an awesome place to workout and my trainer Heather is absolutely wonderful! I've had so much fun working out with her and would recommend her to anyone. Pricing is reasonable too!

Fantastic experience: I go here for gym. Kid friendly. Love the staff. Of course the rock well is a game changer.

Fantastic experience: Both former competitive swimmers. my son and I spend quality time working out regularly in the Arnold Y indoor/outdoor lap pool. The water is kept a very comfortable temperature.

Fantastic experience: I love this gym. Lots of good classes and plenty of equipment to use. Very friendly staff as well.

Fantastic experience: I love the fact that there is a thing for every member of the family! It makes it easier for parents with kids to make it to the gym! My boys love to workout with their trainer, and swimming instructor as well!

Fantastic experience: Best gym, huge, every type of machine, equipment, and sports, full lap pool. Top quality customer service and loyalty. Friends and family have been going here for years. Free guests! Best family plans and prices for how much there is to offer. Highly recommend.

Fantastic experience: Great family oriented gym.

Fantastic experience: Friendly staff and equipment is well taken care of

Fantastic experience: Socially conscious, great facilities, great people.

Fantastic experience: Solid gym and it is a great community center as well.

Fantastic experience: Regular water aerobics classes have iimproved my health and appearance.

Negative experience: Today I was screamed at by a lifeguard called Paul because I touched by 9 year son on the middle of the pool while I was trying to let my son make sure do not cross the lane we both where sharing.

Positive experience: Really want to like this place but the men's showers ans bathroom have been "down for maintenance " every time I visit. Is their a way this can be corrected?

Fantastic experience: We love all the services and amenities the Y has to offer. It’s a great place for our whole family from kids to grandparents.

Positive experience: I have attended the Y for the past several years (except for a recent Covid break) with a personal trainer and am very pleased. Recommend it highly !

Positive experience: I really only use the Y for the lap pool. Reservations only which make it ok, except you end up having to share a lane about half the time - which I absolutely hate. Lately I have just left. I know many do not mind, but I just don't enjoy the workout at all. They do not check reservations any more so I'm not sure what the point is. If anyone just shows up at the top of the hour, they can hop in. I guess that's why there is so much lane sharing.

Negative experience: Using the gym during the week is inconvenient, as there are fewer courts available for use for gym members. With only one court available today, which was in use by a large amount of picket ball players, I was unable to complete my desired workout. In the future, I would appreciate more courts being accessible. I think it would be beneficial to return to reserving a spot on the court as there was during the bulk of the pandemic.

Fantastic experience: Pleasant atmosphere. Very nice staff. Clean and organized.