Crunch Fitness - Ann Arbor

Negative experience: I had a horrible experience at this crunch gym. To start off i had an amazing experience at Crunch Southgate great staff and machines. This gym always stinks the machines that are “out of service” never get regular fixed. And I cancel my membership and I’m getting texted about a missed payment. This gym isn’t worth the money I don’t care how cheap it is if you are in the Ann Arbor area looking for a gym don’t waste your time here find another gym. Whether it’s Planet Fitness, LA fitness, or any other gym this just isn’t worth it. You shouldn’t have to go back and forth with employees to find out if your membership is canceled.

Negative experience: Very poor management in terms of billing. They never sent you monthly invoice, charge you monthly late fee for months before notifying you with a big overdue balance, and, won’t waive you the late fee. Bye Crunch. Would never go back.

Negative experience: Such a poorly run gym. We constantly had problems with billing, the facility was dirty, and staff was not ever helpful. It took me weeks to cancel, as they make you come in during certain hours, and gave me the wrong information multiple times. I would never recommend this location to anyone. I mean -- just look at all their other reviews below and above. All 1 star. Terrible.

Negative experience: Absolutely horrendous experience, more like a predatory cult than a gym. Will not stop harassing you to use their extras or buy their products, and it’s damn near impossible to cancel, you must prove you have moved 25 or more miles away or else you’re stuck in their god awful ball and chain subscription for life. iIf you’re reading this, run..

Positive experience: Lots of equipment and free space for multiple exercises

Negative experience: Cancelled two years ago, which went through fine (apparently) but then they kept charging my CC which I blocked, and now they’re saying I owe for months after the cancellation?? So odd, seems like a threat.

Positive experience: Friendly and helpful people!!

Negative experience: The gym starts basically trowing you out before 7:45 letting me know to start wrapping up. Ive been working out at Crunch for years and never gotten asked to wrap it up let alone lights turn off in the entire gym 15 min beforehand. The workers that were there before were so much nicer to members than they are now.

Negative experience: im a local guide for a reason this gym is so bad i can’t anymore its so inhumane

Negative experience: This has now been several weeks this gym has not been open on time, well over 20 cars here now all leaving because zero staff, zero management, no worker at this location has shown up to work. I absolutely plan to cancel my membership. This is ridiculous. ***PLEASE NOTE THIS LOCATION DOES NOT LIST RELIABLE OPEN OR CLOSING TIMES***

Negative experience: I called & cancel my gym membership, back in June. They redebited my account $168.00 5 months later. I didn’t even use this gym because there promo was not applied @sign up.

Negative experience: absolutely terrible management. Had to call multiple times for charging me a year of memberships after cancelling, was told each time I will get a call back from a manager. The one time i got hold of the manager he then told me to resign a cancellation form so I wont get any future charges. I was then told in order to receive a refund another HIGHER manager would “DEFINITELY” contact me the next monday. I confirmed multiple times and guess what no call was ever received and I was charged an additional time! Quite laughable how a management this absurdly bad is allowed to run a business.

Fantastic experience: Very friendly front desk lady who turned on the sauna and gave great customer service. Sometimes other staff showed up late but she is always on time at 5am

Negative experience: For the past two consecutive workdays, the gym has not been opened on time — no staff were present to unlock the doors. Each day, more than a dozen cars sat in the parking lot with members waiting, only to be turned away. This is unacceptable. If the facility has closed permanently, members deserve to be informed. If it remains open, then leaving paying members locked out without notice or explanation reflects poorly on operations and customer commitment. The timing of these issues, coming so soon after the transition to corporate ownership, is especially concerning. Members rely on this gym as part of their daily routine, and trust is quickly eroded when basic access and communication are not prioritized.

Negative experience: I utilize this gym solely on the fact that it’s the only one in my area open early enough for me to be able to get my workouts in before work. Unfortunately, it seems the staff or someone at this location stopped showing up? I’ve been coming for over a year when they open at 5:00 am like clock work, there’s no notice on their door, website, social media that indicates they are opening later on these days. I get up early to drive here and it’s closed when I do? Yeah, I plan on switching gyms as soon as possible, and I’ll gladly let them know the reason why.

Negative experience: The club policy allows live streaming and the collection of video images of members by other members without consent. This is not a public place. The fitness center is private club used by members. The live streaming of video infringes on the privacy of others. There is no way of contacting the corporate office to address this issue. I have been a member for many months and cancelled my membership today based on these facts.

Positive experience: Decent gym, plenty of equipment! The only thing they need is a second smith machine. I’m always waiting for the one they have

Fantastic experience: Jesse is a great PT, recommended

Fantastic experience: Great gym ! Love the e equipment. They definitely put effort into keeping the place together.

Fantastic experience: Jing’s Zumba class, Global Dance Experience! Jing is a great Zumba instructor who brings so much passion, energy, and creativity to every class! What I love most is that she mixes in international music, including beautiful Chinese ballet songs, which gives the class a really unique and fun vibe. You’re not just working out — you’re moving to amazing music from around the world. Her routines are easy to follow, even if you’re new, but still fun and challenging enough to break a sweat. She’s great at making everyone feel comfortable, and her positive energy is seriously contagious. I always leave feeling so much better than when I walked in. If you’re looking for a fun way to stay active and enjoy yourself, definitely check out Jing’s class. Highly recommend!

Fantastic experience: Big thanks to the new manager and all the staff for keeping the gym so clean! I know it takes a lot of effort, and it really shows. Appreciate all your hard work—keep it up! ;);)

Negative experience: I do not recommend getting membership here. Staff is never at the front desk and is not helpful. The manager TJ is also quite rude and allows his employees to treat guests with disrespect. Would rather drive extra 15 mins to go to Ypsi location then this one.

Fantastic experience: Great gym, amazing staff

Fantastic experience: In town for work. Great gym, clean and friendly staff. I recommend trying this place out. Good amount of Equipment I had a great workout. This is my new ann arbor gym.

Fantastic experience: Love the HIIT Classes!

Negative experience: There no one at the Front desk at night time. We walked all around the gym couldn’t find the employee at the front desk so we had to get out I.D. Crunch do better. Have your staff not leave the front desk!!!

Negative experience: This place is a complete marketing scam. If you want to sign up for one year, they advertise a rate of $10 per month. Then they add a $75 enrollment fee plus a $60 annual fee, which they sneakily charge after 3 months so that you don't see it when signing up. That averages out $21 a month for one year. Ok fine... I'll sign up for peak since it's only a little more and there's no enrollment fee -- I can also use the gym in my hometown when I travel... nope. Turns out your membership doesn't work for signature or select locations. Try finding a list of where those are... intentionally obscured. So you decide okay screw it, I'll sign up for the basic plan anyways and figure something else out when I travel. To create an account, you are REQUIRED to sign up for marketing emails... is that even legal? cf. CAN-SPAM Act of 2003. So you put in your designated email for online purchases... and then it requires you to put in your FULL BANK ACCOUNT details! Not just your credit card, but your actual bank account information. Is that also legal? Even sophisticated systems get hacked these days, so I have zero confidence in the cyber security of the same gym that hired some frat bro MBA marketing team to hustle you out of a couple hundred for a gym with machines that don't even work. Can't wait for the FTC to go after this kind of stuff.

Negative experience: Good gym for the average person. They just do nothing to improve it or maintain it. Cables are messed up and the attachments are old. They could use one initiation fee to buy a set of attachments on Amazon to replace the worn out attachments. But they don’t care.

Negative experience: my other review isn't showing up

Fantastic experience: Perfect location; I get to work out while I wait for an oil change.

Negative experience: Lets not forget this gym made people wear masks inside the sauna. Extremely dangerous in regards to health. Im very surprised nobody suffered cardiac injury

Negative experience: It smells terrible every time I go in the sauna & streaching room & the mirror has been broken for months. You can’t read the numbers on many of the stair master machines, and the water tastes gross + there is rust on the inside of the drinking fountains. The spray tans are good but the moisture and prep hasn’t worked in months. Raise the price of memberships and get a good cleaning crew in here. I’m only here for the spray tans at this point, definitely thinking about transferring to to a cleaner gym. The location is what has kept me here. Previous review: Great atmosphere! Everyone is so friendly (:

Negative experience: Workers suck and can’t do their job correctly

Positive experience: Smaller than ypsilanti but it's a lot cooler because they turn on the a/c. They only have 2 bench presses and 2 incline bench presses whereas ypsilanti has 4 of each.

Fantastic experience: Best gym in Ann Arbor in my opinion. The only downside is there’s 2 flat bench presses to they are almost always taken… for a while by the same few groups of regulars. Aside from that, they have tons of Olympic weight racks and an artificial turf area that’s great for other types of workouts. The staff was always friendly and helpful too.

Negative experience: This place opens when it wants I drive 2 hours to work where I am from and I choose to stay in Ann Arbor to live close to work and now the nearest gym near me is this place and Saturday mornings it says 6 or 7 am I don’t even leave reviews but that’s not good business either change the hours or say something to the general public

Positive experience: Two good things going for this location. One is brandon. And the other is Haden who is incredibly pleasant and directs the front desk and sign me up. Took his time and answered all questions. I have a couple of concerns but I'm going to keep them to myself. Why? Retaliation.

Negative experience: Two weeks ago I had a problem with my membership. A girl with curly hair was super rude and made me leave the gym. I understand the problem but she should be nicer to customers.

Positive experience: Good chain gym. A little on the small side, but a solid amount of weight and equipment to satisfy the casual gym goer. 4/5 is based on the size of the gym and equipment that was down in need of repair. Good location, will train here again.

Negative experience: The Saturday staff is never on time. Pathetic.

Negative experience: I was planning to join Crush fitness and showed up last week. In that process, I came to know that they need bank account and routing information along with credit card details. it's the form that you will sign that says "I give the gym permission to take money from my bank account whenever they feel like it". It is not customer first attitude. It is grabbing “customer’s money first” attitude. Credit card authorization also allow company to bill and get money for the service. So why bank account details with routing number? I didn’t enroll myself as I didn’t like this policy. In the era of so many cyber securities hacking concern, nobody would want to see their bank details in dark web. That’s why credit cards are for. AVOID this gym.

Negative experience: may not be the best gym to workout with a friend at!! yesterday i was approached by trainers(?) ianya(? no name tag) and Abby during the first exercise of my workout while alternating sets with my friend. After “witnessing” us switching weights and me asking my friend a question about if i was using proper form, Ianya and her coworker somehow found the audacity to approach us and accuse us of using their facility for personal training. I had asked my friend one question before my first set since i’d never used a barbell specifically for the type of squat she wanted to do. she demonstrated one more for me and for the rest of our sets we were mostly on our phones or in the locker room while the other was going. She wasn’t around or watching anywhere near closely enough to provide “personal training.” they asked us our names and proceeded to gesture towards me, “we aren’t saying that you are, we’re just saying it LOOKS LIKE there might be some personal training going on here and we don’t allow that.” we quickly stated that that wasn’t the case and continued our workout. This friend and i have been working out here together at LEAST 2 days almost every week this year and these employees have deterred me from continuing this. My friend and i are visibly similar in age and physique, but i am smaller and less built. I felt extremely singled out because of my appearance and was demotivated for the rest of my workout. i hate to pull this card but the hurt was real, i work hard to mask the underdevelopment that being malnourished growing up caused my body, and even harder to overcome the insecurities surrounding it. but i’m also an athlete, so it’s difficult yet imperative for me to find a gym where i don’t feel judged for being smaller and still wanting to be stronger. i cant say how comfortable i’ll be returning to this location when their staff has no problem or repercussion for confronting and making such implicative accusations against customers before even checking to see if they have a membership. personal training does not involve two people working out together and the employees who confronted my friend and i know that, but they still chose to approach us and make comments based off the way that i look. i cant say i have any issue with this location outside of these almost discriminative staff members, but it will definitely be hard to return :(

Negative experience: Sauna broken for months.

Negative experience: Dirty all the time I paid for premium membership and sauna at the ann arbor and Ypsilanti are always broken only reason I go to gym be better off canceling membership n workout at my home gym * update going on 2 months now still no working sauna so why am I paying a Maintenance fee for gotta do better now I have to drive to Ypsilanti or wait until tomorrow to workout in toledo which is also a better gym and sauna definitely cleaner *no longer will be apart of this gym and now the Ypsilanti sauna is broken canceled them won't get my hard earned money for something I can't use if you were smart do the same find somewhere else to spend your money

Negative experience: Jesus, this place is run by a couple of goofballs. Cant do HIIT when you get off work because the zumba class in the group fitness room starts at 5:30 AND a strength class in the hiit zone so essentially half of the gym isnt available to you if you're a paying member at the exact times when most people would want to use them (after a 9-5). The sauna is down 90% of the time, the showers have mold on the ceiling. It would be nice to have a place to work out and locker rooms that wont give you ringworm for the membership i pay for. Absolute clown management.

Fantastic experience: This is a review for my trainer Shane T! I have been going to Crunch Fitness on Oak Valley for about 6 months and training with Shane for about 4 months. I initially was only planning to go for 3 months since I am on a career sabbatical. But I just loved his positive energy mixed with being a good listener and empathy, that I just figured out a way to get another 3 months. He challenges me and I leave our workouts energized and upbeat. The facilities is enough for the price you may. I do not go during peak hours so I cannot speak about some of the other comments regarding the doors not opened in time. The women's locker are well kept and I love the sauna after every workout. Its a great location with Target and Meijers and Tsai Grocery nearby for your everyday needs after a workout!

Fantastic experience: A really great facility for the price.

Negative experience: Would not honor the 3 day trial. Seems like they don’t want to get any new members.

Negative experience: Shady business practices making it impossible to cancel membership. Can’t cancel online, when you go into the store, they tell you to email someone. It’s like you aren’t allowed to cancel your membership. They keep charging our account and we are unable to cancel. They won’t respond to emails either.

Negative experience: It's 5:45 am on a cold winter Wednesday. Gym was supposed to open @5. Doors locked no note. Haven't seen any "we're hiring" signs so would be surprised if it's a staffing issue. C'mon homies I need an am lift rn. smh. Will wait here until 6 am incase hours simply changed without notice. Also plz fix yer stuff--its been months and you're too new to be a fixer upper. Open to changing this review when those two issues are addressed

Fantastic experience: Wow ..what a great place!

Fantastic experience: Great

Positive experience: Locker and shower area very filthy.

Positive experience: Clean the shower area on a regular basis please!

Fantastic experience: Nice staff and very clean Love it

Fantastic experience: Great staff, plenty of space and equipment

Negative experience: Sauna and showers need to be cleaned

Fantastic experience: Abbey is awesome! Lovely girl! Motivating trainer! Great friend!

Fantastic experience: Pretty clean and not super busy most of the time. Lost many things and always had them given to the front.

Fantastic experience: Blake was fabulous helping me become a new member!!

Fantastic experience: Love the trainers ( especially Abby!) and the classes!

Fantastic experience: Great gym! Outstanding professionalism from management.

Fantastic experience: I have been going there for 17 years and I enjoy

Positive experience: All and all, good friendly environment. Cancellation process needs some work.

Fantastic experience: Excellent value and several different exercise options.

Positive experience: Great..only downside it's smaller then Ypsi

Positive experience: The only complaint I have is the Dirty men's Locker room other than that, I like the gym.

Positive experience: Not a bad gym, they Seem to have a hard time opening on time .

Fantastic experience: Love this gym, the membership is very very reasonable, the people at the desks, the trainers and even other members are friendly. It’s one of the best gyms if not the best gym around for sure.

Fantastic experience: Grace is a great coach and person, helping me get in shape while working through some knee issues.

Fantastic experience: Abbey Phillipson is an excellent trainer, especially for us older folks. Very knowledgeable & personable.

Positive experience: Need a state ID for trial? Wont take student ID. Absolutely ridiculous. I think if it is first time the barrier of entry should be easier because this is a lil bit extra to get through.

Fantastic experience: Clean, well run operation with friendly staff and a good selection of equipment. The manager, Ianna, went above and beyond to help with transferring my membership when moving out of town. Will definitely be coming back here.

Fantastic experience: Grace is an amazing Trainer!! She has a bright personality and always has a smile on her face!! I love my "Butt kicking sessions" with her!!!

Fantastic experience: Great gym! Professional staff, equipment is always cleaned, and broken items are fixed as soon as possible. Shout out to Austin Lamb for excellent personal training !

Fantastic experience: Shane T. is a great trainer. I explained what I wanted to get out of working with him and he has put together a great plan for me. He has revived my drive to get back to the gym.

Negative experience: The gym is small, often super packed, they don't enforce their rules for using a dead lift pad/squat rack. The staff are so so, don't recommend coming here. Switch to the ypsi location and so much happier there.

Positive experience: I wish the managers knew how hot it gets at peak hours.. There are times when it's over 80 and the heat is actually on. I understand in the mornings, it might be chilly for employees, but we constantly have to pester employees to make sure hvac is on auto or cool

Positive experience: Good gym, great sauna. I'm not much of a machine user, would be nice to have more flat benches - there's only two. Gets very busy 4-6 pm on weekdays

Negative experience: The business practices of this gym are unethical. Let me preface this by stating what the contract states, although please note that it is equivocal, and the gym will still try and twist it so use it against you. The contract agreement states that if you want to cancel a monthly membership, "you may terminate this Membership by providing 10 days' notice prior to the next bill date". Apparently this has to be done by email, although that's not listed in the contract. The contract states that "a cancellation that has been denied will be sent in writing back to Member along with reason of denial". The contract states that "the termination will be effective at the end of the Paid Period." The Paid Period is the days of membership that payment is received (i.e., if you pay for a month, the end of that month is the end of the paid period). Therefore, you cannot terminate unless you are requesting to cancel 10 days prior to your next bill date. If you do cancel 10 days prior to the next bill date, your membership is terminated at the end of that Paid Period. If you don't cancel 10 days prior to your next bill date, you will be billed at your next bill date, and the membership should be terminated at the end of that subsequent Paid Period. If the cancellation is denied, per the contract, Crunch is supposed to inform you in writing with reason of denial; however, they did not do this for me. First, I requested to transfer my monthly membership to a different location as I had moved. The instructions that were given to me by the Ann Arbor Crunch were to sign a document and everything would be transferred. These instructions were incomplete, and I later learned that the transfer never went through. I even emailed Ann Arbor Crunch asking about a charge for the transfer and they never mentioned to me that the transfer didn't go through. They answered my question and happily collected my monthly dues while I used the other gym. Then, I requested to cancel at the new location after using it for a few months. This was 10 days prior to my next bill cycle. However, they informed me that my home gym was still Ann Arbor and I would need to contact them. Nevertheless, I emailed the Ann Arbor gym and let them know that I had requested to cancel. They responded "I can take care of that for you. You have fulfilled your obligation as a month-to-month member. as a reminder: Per the Crunch agreement, there is a 10-day grace period between the date of the cancellation request and cancellation finalization, and your membership will expire on 12/10/21. Thank you for being a valued Crunch member!" Based on this information, I was under the assumption that my membership was cancelled and ended on 12/10. Also, at this point, they still never told me that my membership transfer didn't go through even though they could see I was using the other gym. Both gyms dropped the ball here, but the Ann Arbor Crunch blames me and the other gym for the incomplete transfer, while they just profited. A year later I got an email from a debt collector for over $200. I emailed Crunch Ann Arbor and was told that my membership never cancelled because I made the cancellation request with less than 10 days' notice of my next bill cycle, and when they tried charging me again for the next bill cycle on 12/7, they couldn't bill my card. I was never informed that I was "not providing 10 day's notice prior to the next bill date". I was never informed that I was going to be billed again on 12/7, and that my membership would expire a month later at the end of the Paid Period. Why would they me that my membership would expire on 12/10? Why would they tell me that my cancellation was being taken care of and that I fulfilled my obligations when they were planning on billing me again on 12/7? Where is my written notification that my cancellation was denied with a reason of denial?

Negative experience: I mean it's fine, way too small though. This is the 3rd week I've attempted to use one of the 2 benches they have and they're always being used. There's a fluorescent light above the Smith machine that is constantly blinking. So there's a health risk for photosensitive folks. There is a staff member who likes to leave the counter to flirt for close to an hour with a few of the guys who come in. It's a fine gym, but it's so small that it feels packed even in the slow times. Not a fan.

Fantastic experience: This Crunch Fitness is well maintained, clean, and overall a healthy and motivating environment to reach your fitness goals. The staff is incredibly friendly and helpful. Highly recommend for a drop in workout or full time membership!

Negative experience: Please update your hours of operation. It’s a Friday morning at 7 am and online and on the gym doors it says the gym should be open by 5 am, but the gym is obviously not open. Several cars parked in the lot and waited for a very long time (me included) and many ended up driving off. This is no way to run an established gym. My usual location in Farmington is never like this and I really hope y’all can update your hours

Negative experience: The general manager, Dan Sherman, would rather bribe people for fake reviews than put in real effort to make customers happy and improve the gym. Take care of your customers instead of scamming them. This gym needs a GM that actually cares about the gym and the day to day experiences, and spends time wisely and proactively to build satisfied clients. Cheating will not get you far.

Positive experience: It's kind of like an elevated Planet Fitness. I like that the machines have instructions on how to properly use them. I also like that they have an app you can link your membership to and use to coordinate the class schedules. I am not a big fan of their locker room (women's). I was spoiled by the rec center locker room at WCC... They need to clean the locker room more than they do though for sure. The showers and floors are not very well maintained. I bought a year membership and am not mad about it. I paid for the membership that gets me classes and lets me go to any location. I have yet to take a class, but I have watched some while I do my normal routine and it seems good enough.

Positive experience: I came here a couple of times to work out while I was visiting family in Saline. Overall, the gym is well-equipped, and the staff is friendly, but both times I was there, the gym was PACKED. Hard to grab a bench, constantly needing to ask if someone was using a machine, etc., which just made me workout less enjoyable than it otherwise could've been. Is that really Crunch's fault? Not really, but I will be checking out other gyms in the area before I return here.

Negative experience: I’ve been attending this gym for a little over 2 years. Recently, it’s become too packed to work out efficiently (have to wait 20 minutes sometimes to use machines). So, I requested to cancel my membership, but I was four days too late to avoid the annual fee ($65 on top of monthly fees). I requested that they refund me this fee, which they obstinately denied. Despite being a corporation supposedly built on the value of working out, I found their inflexibility incredulous. If you’re looking for a cheap gym, this will do just fine. Just make sure you read the fine print and remember you’re just a tiny line of profit in the end. When requesting a bit of stretch, you’ll be sent a screenshot of your contract terms like a piece of capital instead of being met as a human who doesn’t keep a once-a-year charge in the front of their mind.

Fantastic experience: I really enjoy Crunch in Ann Arbor. The staff is friendly. They take cleanliness to a whole new level. I like that I can go in and get right on a treadmill without waiting. I remember having to pay quite a bit of money at a local gym I use to use. At $10 for the local membership and $20 for the multi-gym. No brainer!

Negative experience: Very disappointed with the lack of weekend group fitness classes. It’s fine for use of equipment and solo workouts and decent value. But in other regions of the country the Crunch gyms are AMAZING - just not Ann Arbor right now

Negative experience: Been going here for a few years and really has declined. Management does nothing for broken equipment. Staff chill on their phones and do nothing, or they prioritize working out instead of their jobs. Men’s locker room has mold growing in the sinks and rarely has soap stocked. So glad we got that nice lighting working in the locker rooms to see how dirty this place really is.

Negative experience: The gym is one of the most poorly managed and maintained gym I’ve ever been too in over 30 years of training. It’s extremely dirty and the equipment is broken for many weeks at a time. Currently the leg press has been broken for 6 weeks. Manager knows about it but does nothing to fix it, yet people continue to use it while it drags on the metal frame. It’s purely an investment for the owner. He doesn’t care about customers or updating or replacing equipment that doesn’t get used. Too many treadmills that sit idle. Complete waste of space. Also soap dispensers are frequently empty and bathrooms are disgusting. Owner should get rid of half the cardio machines that don’t get used and buy some better leg equipment! Owners and managers are a joke!!

Negative experience: I joined the gym specifically for the classes. They have two levels of membership which offer access to classes — one which includes some classes($$)and another which includes all ($$$). I have the level that includes some classes. When I joined, they had a wide variety of classes at Ann Arbor at this level. The mix and supplemental availability at the Ypsilanti location made me a happy customer. Even if I couldn’t find a class at Ann Arbor, I could do a class somewhat near by. Since May, they have cancelled more than half the classes. I used to be able to find classes to go to 6 days of the week, now I am lucky if I can find a class at my home location in my plan 3 days. Seems like they restructured with only the highest paying membership class in mind. When I asked a member of staff about it, they told me to simply upgrade. Definitely considering not renewing my contract. Update: I did not renew. The changes kept getting worse. TLDR—: Staff is nice otherwise and the gym is will kept, i just cannot believe how they have handled the group training classes, if this is a priority for you, give it some more thought.

Positive experience: Been going to Crunch Ann Arbor since it opened and attend almost every day. I like the variety of options, usual availability of equipment and friendliness of the staff. My issues that prevent a fifth star are non- existent preventive maintenance of equipment, long time to repair broken machines and occasional lack of cleanliness of the toilet facilities. I have encouraged 2 acquaintances to join Crunch but both dropped out because of these issues.

Positive experience: Tldr: Great gym, people friendly/great community, has sauna and punching bags, not the most clean and equipment needs maintenance, can get crowded after work, cancelling memberships suck. Overall great gym. With that in mind, the best parts of of the gym are the people/community. Have yet to meet anyone I don't like! There's a sauna and punching bags which is nice because most gyms don't have those. I don't get personal training but the personal trainers I have met are friendly. There's only a few things keeping this from being a 5 star gym. The cleanliness isn't the best and the gym equipment needs more regular maintenance and more equipment (especially handles for cable machines). It does get pretty crowded around 3pm when people start getting off work during the week, so be mindful of that. There's 2 different types of Crunch Fitnesses, corporate and franchise. Your membership will not transfer between certain Crunch's and you have to start a new profile at certain ones. It sucks to cancel the memberships and they definitely don't make it easy on you.

Negative experience: Edit: it’s been over a month and the overhead lights above the benches are still flashing, making it almost unusable to actually use the benches without a headache It’s a fine gym, but things are ALWAYS broken, it’s wild. There’s been an overhead light blinking quickly for about 2 weeks now, 3 of the stair masters have been out of order for about the same time. It took them 2 months to fix a single bolt in the calf raise machine. Overall, you’ll get a good workout and feel fine, but the fine details of a gym are definitely not there.

Fantastic experience: Recently I have been searching for a new gym throughout the Ann Arbor/Ypsilanti area, looking for the one that fit me best…by far that is Crunch Fitness. I felt instantly welcomed…the facilities are clean, everyone is focused on their workouts (yet are polite and kind), Crunch has all the equipment I was looking for and then some. Management, while taking a vested interest in making sure to show me around, was never pushy or overbearing. I was going to wait a few days to sign up to ‘make sure’ but this is definitely my gym!

Positive experience: I really loved going to this gym until recently I have observed the gym slowly slipping into bad maintenance. The carpet is off in a few places, machines are constantly out of function and the men’s room smells like it’s been maintained for weeks. Having said that the employees/trainers are courteous. If they could just improve maintenance that would really elevate this gym.

Positive experience: Employees at the front are nice and they have plenty of free weights, however the place is generally pretty dirty outside of the machines and the tanning beds almost never get wiped down after use and one of the booths has had multiple lights out for the last 6 months. To top it off they won't go out of the way to reset the one that has all the lights working. If the free weights are the most important thing then powerhouse may be a better option, cheap tanning is a draw you're better off checking out planet fitness. This sucks because I really do like this location and it has a lot of potential. This is not an employee issue this is a management issue. Hope this helps anyone who's making a decision right now.

Fantastic experience: I love this gym! Hands down the hottest sauna I've ever been. There's a lot of research on the health benefits of sauna, especially really hot sauna (search "Dr. Rhonda Patrick"). My cardio has improved since I started doing sauna there. Just the sauna itself is worth the price. Awesome free weights and machines.

Fantastic experience: Very clean gym very knowledgeable staff good prices