Midtown Sports and Wellness

Negative experience: I am Canadian visitor who comes to Albuquerque two to three times a year. I usually always use public pools to do lap swimming but I found out about this facility that is only 10 minutes from my hotel. I called several times to be able to find out if I can use the facility but the front desk could not answer my questions in regards to payment and membership and they directed me to come in to meet with a membership sales person. It was only a 10 minute walk so I came in in the hopes that I can figure something out to use the pool. I was only in Albuquerque for the week this time. The facility looked very big and clean however it was very busy at 9 AM. An older woman came down to meet me after a five minute wait. I noticed she looked at me up-and-down. Then I explained to her that I wanted to use the lap pool only for the week to do swimming. She proceeded to say this is a members only exclusive club and they do not welcome walk-ins. She kept on repeating the word exclusive. This made me feel like an outsider who was not welcomed. Then I tried to ask her what her yearly rates were and she did not really want to elaborate as at that point she pretty much was telling me to go. She did inform me that there was a $30 a day pass but that could only be used for one day. The pool is outdoors and it is at 83°F. Apparently people use it all year long no matter how cold it gets in the winter. I am sure this would’ve been a great facility but my experience going there was not great. Even if they would’ve allowed me to use the facility, I think it would’ve been way too crowded for me. But this review really reflects on how that sales woman Dash staff member treated me.The way the sales woman dealt with me was disgusting. At some point she looked at my earrings and asked me if I made them myself? To which I answered no, I purchased them during a three month trip to Vietnam. I almost felt like she was trying to judge me on my social class. I am considered upper class high income earner but maybe my clothes were not nice enough for her? and how ironic that a sales woman judges a person who earns 10 times more than her! If we’re going to go down that route, she should learn how to humble herself. Would I recommend this place to residents of Albuquerque? No I wouldn’t. It’s a shame when wellness, well-being and community becomes a judgemental sales pitch. Unless you’re someone who is exclusive and thinks you’re better than others then maybe you should go here. As for me, I am glad they refused me because I would not want to spend my tourist dollars in a place like this. In the entire 57 countries that I’ve visited this is the first time I’ve actually been turned away from using a pool. Shame on you midtown Sports and wellness! Learn to train your sales staff to have manners and courtesy.

Fantastic experience: Love love Mike the manager. So accommodating. Great all around family gym!

Fantastic experience: Just wanted to commend Adriana who was working the front desk today. She went above and beyond in helping me find a lost phone right before closing.

Fantastic experience: This place has been helping my family for years and has helped me out of my darkest time.

Negative experience: Just drove 40min to workout with a child care reservation, just to be told they are closed, when I walked into the child care area. Yet there were atleast 3 staff members in there with 2-3 kids. When I asked the front desk what the deal was, I was told it was closed due to there not being any reservations 2 hours prior. Why am I paying extra every month then! Update- they called to elaborate that they send people home when nobody is using child care. Still doesn’t change the fact that someone should be available at all time, that are stated they will be open to provide those services, they charge for.

Fantastic experience: I have been a member since 1986 and the club just keeps getting better with customer service, courteous staff, clean showers, dressing room, pool & hot tub. I appreciate how it feels like a community and I appreciate Nell who always accommodates me whenever I need something. Nell and your staff are always very caring & compassionate. Thank you!

Negative experience: “Kaya” is just part of the problem. She was rude and offered no solutions. We simply wanted to drop me off of my wife’s account as I work out elsewhere. My wife (as the primary account holder) has attempted to do this several times over the last two months. She followed the suggested steps but apparently not taken seriously as she is female. BEWARE! This company will NEVER stop charging your card and will NOT give you a way to cancel a membership. Looking forward to a phone call from the manager. Time will tell if that actually happens.

Fantastic experience: Love it

Fantastic experience: Midtown Spirts and Wellness is great. They have a large weight room, pool, sauna, and studio fitness classes-both in person or online. Also racket sports, treadmills, and stair climber machines. I have had really good success with personal training-I highly recommend Isaiah. Fitness classes with Ruth are also fantastic. The women’s locker room is clean, has showers, hair dryers, lotion, q tips, tissues etc. Day use lockers are available. Come in for a tour-my friend brought me here two years ago and I’m really glad she did.

Negative experience: Was ok with the actual facilities. Good classes. Parking is not great at this location. One star for the membership cancellation experience. Basically they make it as difficult as possible. I moved out of state and when I called this location to cancel, the guy working the front desk couldn't do anything (like usual) said a manager would contact me. I get the email to fill out a cancellation form (annoying I even have to do that) and learned they require one months notice and force you into paying an extra month. As I am no longer in New Mexico, I can't use the membership I am paying for. Another annoyance is they do not let their front desk staff do ANYTHING. No membership stuff, cancellation stuff, and they do not trust them with the lost and found. For the money we pay to be members, I would expect better customer service. This business is as shady as it gets.

Negative experience: Currently looking for a new gym in this area. Went to their website. Instead of being like most gyms that somewhat respect your time and post pricing information for memberships, these folks don't appear to be that way. No prices listed for the memberships. I don't have the time or patience to fill out a long ass form and then wait around for a call back (which I don't want in the first place). I'm pretty certain there will be numerous call backs too. Just post the price like normal people. Ain't nobody got time for BS games! I'll go elsewhere.

Fantastic experience: Best gym in ABQ, hands down. Midtown Sports & Wellness has everything you could ask for — clean facilities, top-notch equipment, and a great atmosphere. The staff is always friendly and professional, and the trainers really know their stuff. I especially love the variety of group fitness classes and the fact that there is a brand new deck for their swimming pool and hot tub. Whether you’re lifting, swimming, doing yoga, or just getting some cardio in, this place has it all. Super clean locker rooms too. Definitely recommend if you’re serious about your fitness or just looking for a supportive place to start.

Fantastic experience: As a 20 year member I can say it keeps getting better. Thanks to the incredible staff and a special thanks to Logan at the front desk. She deserves a raise. Also, so very nice to have Mike back managing the team.

Fantastic experience: My wife and I were attended a pickle ball lesson hosted by Midtown Sports and Wellness. Coach George Paul provided a fun and educating lesson for us and one other couple. The staff was very friendly all around. We appreciate the hospitality!

Fantastic experience: Oh Midtown, where do I start? I have grown up in the S&W clubs and love all of them because each location is completely unique, but Midtown has my heart and soul. For 10 years I swam in the summer swim team league and made impeccable friendships and memories that will last my lifetime, and developed a most important life skill. Since then, Midtown has continued to be my safe haven for working out, I know the weight floor like the back of my hand and always feel comfortable and safe. The outdoor pool alone makes for the best summer Saturday afternoon hangout. The members and community are always positive. Anytime I work out I always see a friendly face whether that be staff or my other gym friends, making it hard to ever have a bad workout. I can’t wait to see the new pool deck so I can continue making more memories poolside.

Fantastic experience: I am grateful for Midtown, which has been my consistent routine for several years. It is comforting when I walk in and everyone knows my name and greets me with a smile. I have utilized the expertise of a personal trainer, Mariam, who has helped me get my strength and health back on track. I will forever be thankful for her guidance and care. Mariam, you are the best! The staff here are what make it special. A big shout out to supervisor Olga, who is always available. I am impressed with the cleanliness of the facility and the equipment that I use. I do look forward to a newly refreshed pool, hot tubs this coming summer. Love Midtown for all that it has to offer. I highly recommend. Thank you!

Fantastic experience: Jeremy is always very friendly and helpful

Fantastic experience: I've been a member for many years. Thru those years the staff have always had a smile. When I needed reciprocity in Colorado, the got it for me. They are great! The trainers are first class. I had a few over the years, mostly changed due to the trainer moving. I have never had a trainer I have disliked. They are competent, helpful, even if one is not their client. I'm in the best shape I've been in for years. The equipment is varied up to date, and is routinely kept in good shape.....in short a great place for keeping in shape.

Fantastic experience: I think that the best gift my husband ever got me was a Sports and Wellness membership. The best gift I ever got myself was personal training with Derrick. Over the last year, his expertise, guidance, and friendship have helped me completely overhaul my body and my mind. Are you scared to go to the gym? Ask for Derrick. Want to lose weight and not sure how? Ask for Derrick. Not sure how to shape your body or use all that equipment? Ask for Derrick. Think you'll be judged? (I did too, and I promise you won't, but ask for Derrick anyway, because you won't regret it.) Look, the facilities are everything you need in a gym, but the people are what make it special. I've seen reviews saying that the women are mean in the locker room (and I was terrified to go int here) but I am here to tell you that all of the compliments my mom never gave me have been made up for by the wonderful women that will surround you in this welcoming environment - the dudes are super sweet too! DERRICK - you're the best! All the kids at the desk - tons of love to all of you too! Thank you from the depths of my soul - B.

Fantastic experience: We all appreciate Logan. Service oriented & user friendly.

Negative experience: TLDR: Do not join here. They’re incentivizing/ paying members for reviews… Notice how all the recent reviews are in the same recent 2 week period? they can’t get honest reviews so they raffle away a cheap tshirt or something to buy them This place is a dump. $120/ month per person and they never fix anything. The entire facility is falling apart including machines. Tonight, the seat on the shoulder raise machine just fell off, bringing my jaw down on the machine and I nearly bit my lip off, blood everywhere. It’s just not worth the money. Crunch fitness is $10/ a month and 2 blocks away. The equipment and crowding is better at Crunch. Lockers are all broken and you get locked out, sauna is broken at least 3 times a month, place is dirty and surfaces are sticky, gym floor is at 70+ degrees year round- it’s like working out in a sauna. I thought this spot would shape up after their fired the awful manager recently but, alas, nothing has changed and it’s actually gotten worse. Save your cash and a lawsuit for bodily injury and avoid this place.

Fantastic experience: I’ve been at midtown for over 10 years and I find Jeremy and Logan’s presence in the mornings a light in my life. I appreciate the enthusiasm and joy they bring to the members.

Positive experience: I been a member at Midtown for years.... Check in staff are very pleasant,,, Especially Jeremy and Aiden along with Logan who always has a smile on her face.... the new management has really spruced up the gym... parking could be better.... I think it is one of the best Gyms in town.....

Fantastic experience: great gym, super clean and really nice staff. i also like their daycare

Fantastic experience: I love midtown sports and wellness. Their massage therapy fixed my neck and my back and I would recommend this place to anyone

Fantastic experience: Cardio selection rocks! Would recommend signing up here.

Negative experience: Do not join here. It’s a dump. $120/ month per person and they never fix anything. The entire facility is falling apart including machines. Tonight, the seat on the shoulder raise machine just fell off, bringing my jaw down on the machine and I nearly bit my lip off, blood everywhere. It’s just not worth the money. Crunch fitness is $10/ a month and 2 blocks away. Lockers are all broken and you get locked out, sauna is broken at least 3 times a month, place is dirty and surfaces are sticky, gym floor is at 70+ degrees year round- it’s like working out in a sauna. I thought this spot would shape up after their fired the awful manager but, alas, nothing has changed. Save your cash and a lawsuit for bodily injury and avoid this place.

Negative experience: Horrible upper management, greedy, and poor customer service.

Negative experience: Whenever you go to a Sports and Wellness location, you'll have questions. Will my machine work? Will the wet area be dirty? Will the steam room be down? How many showers are still out of order since 2020? One thing you'll never need to question -- will my dues go up? Of course! Hopefully one day a LA Fitness or other similar chain will come in and we'll finally have a good, premium option in ABQ. Until then, we'll suffer through S&W grossly overcharging us for free towels and mediocre experiences.

Negative experience: Open Times & No Suggestion Box: - ABQ is small, requiring only 2 early locations to fulfill this requirement. Weekend open times are terrible; 7 am is too late for an expensive membership. - Extreme reviews may be due to the lack of a suggestion box.

Fantastic experience: A great, safe, and fun time. Members are awesome and staff is awesome. Thanks for the community vibe

Positive experience: Sports wellness would be nice if they would update the colors on the shirts so I could buy more!!

Fantastic experience: Really good for working out

Negative experience: Why have a scanner on the front desk if it is not used? We asked to get cards to scan in instead of waiting in line everytime we arrive. and they said no, use your phone. Not Everyone works out with a phone. More people do have their car keys with them though. Customer service lacking here.

Negative experience: I’ve been a member here for about 20 years. That said, if I didn’t need a swimming pool, I would’ve left long ago. I would discourage anyone from joining if they care about modern/maintained equipment. It’s stunning how old some of their machines are and, somehow, they have managed to replace pieces with even WORSE stuff. They brought in new treadmills a year ago that they celebrated with balloons and everything. They are so obnoxiously loud that they’re nearly impossible to use …. and the TV on them doesn’t work either. Seriously? The club also severely reduced what made it special — far fewer classes now, and they no longer provide hand towel service for people working out. The women’s locker rooms are also low-end, with showers that don’t drain well and grimy looking tile. I appreciate the cleaning staff — I even continued to pay when dues were optional during the pandemic shutdown to support staff — and the shortcomings are in no way their fault. But this place charges a premium price WAAAAAY above other local gyms without providing a premium experience.

Negative experience: Understand that this gym is owned by a faceless corporation in Colorado who buys clubs only to double the price. Your local YMCA has all new equipment, and charges 1/3 of the price. Unless you need a pool, there is zero reason to go here.

Negative experience: I never really write a review about anything, but I feel like this needs to be said. I've been going to this gym for almost three years now, and three different times, Sport and Wellness has charged me $500 each time. At this point, I really think they do this purposely to get a cash grab from people. Also, rather than telling me someone I'm one month behind, they wait five months to tell you that you are behind. At this point, I find it very unprofessional and unethical. I wouldn't expect this from a place like this. At this point, what am I paying for? This is not a cheap place to attend. I expect more out of a place like this. I have no words for a place like this, and I've given Sport and Wellness patience. Not anymore.

Negative experience: worst gym in albuquerque. i cancelled my membership and they are still billing me for September because they said they left it available for me. they have old machines es and close at horrible hours.

Fantastic experience: More than 10 years since having an active gym, specifically, Sports and Wellness membership; with their 5 locations, Midtown fit perfectly into my Sunday evening route. The club and pool open till 8p with private steam room in both women's and men's locker room, co-ed sauna - I was effortlessly welcomed and assisted with great care by Logan, the front desk young lady on staff that evening. Super friendly, and accommodating! Quiet non-intrusive co-ed members, I had the perfect time unwinding and checking in with my body and mind.

Positive experience: Same old same- O. Been member since 1991, starting to look shabby 'nuff said

Negative experience: I hired a personal trainer there, her name is Ana Watson, she was very unreliable when it comes to keeping her appointments she constantly cancelled and showed up late to our sessions. Then in March she cheated me out of a half hour session and tried doing it again in April. I put in a complaint last month to see if Ana Watson broke our agreement and so far management has failed to remedy this situation.

Fantastic experience: Love the locker rooms and classes

Fantastic experience: I like the hours available for classes! The steam room and sauna are nice too!

Fantastic experience: It's a good gym. A little more grown up and family oriented than some of the other gyms. decent pool and amenities. Large weight room with plenty of equipment to get the job done even when busy.

Positive experience: Equipment needs updating...would be nice if downtown location was open on weekends or at least allowing access to workout if no staff available

Fantastic experience: Absolutely love going to sports and wellness! Staff is always friendly and helpful! The trainers are amazing

Fantastic experience: Great gym! Stellar recovery amenities like a sauna, jacuzzi and a steam room.

Fantastic experience: Clean gym has all the equipment Needed The front desk people are friendly and helpful

Negative experience: Wanted to try the gym for a day to see if I liked it. No one up front could accommodate that even though I was willing to by a day pass. Called manager and she was really rude and said I had to buy a membership.

Positive experience: I like the other gyms because you guys have everything, but Midtown needs some work. It’s dirty and I know it’s the people but they need to mow the lawn.

Fantastic experience: Sports and Wellness has been my fitness home since 2020. They have amazing trainers, group fitness classes, and members. I couldn’t imagine going anywhere else.

Fantastic experience: I checked out other clubs and Sports & Wellness is the best. Lots of equipment options, clean spaces, a range of classes, pools, and a variety of locations. I especially appreciate the friendly staff from reception and housekeeping to membership (see George at Midtown.). Although I am self-motivated, I did meet with one of the trainers and he was very good (see Isaiah at Midtown).

Fantastic experience: I love my Midtown gym and I love my personal trainer Derrick. He is so knowledgable and kind. My little ones love his rock and bop class, they go every Tuesday and Thursday. He's so good with kids. The gym is clean and a welcoming environment.

Fantastic experience: This is nicest gym I've been to. Lots of room for your workouts and many group class options. The bathrooms have everything you might need, and I like that you don't need to bring a lock for the lockers.

Fantastic experience: I love Sports&Wellness! They have everything one can wish for. Everything from great gym, classes, swimmingpools and hot tubs to fantastic instructors, perfect locations and extremely nice staff. It´s the one and only choice in Albuquerque.

Fantastic experience: I've been a member for over 10 years and it's been wonderful. The gyms are nice. I love to swim and use the hot tub. People are great.

Positive experience: I’d say 3.75. The one complaint I have is that they are very slow to repair broken equipment. Some of this could be an inability to obtain parts which may not be their fault. What is inexcusable however is that I have reported at least six times that one of the stair masters is about to crash and I feel sorry for the person who is in it when it does. I’ve told them over and over for at least a month and still. I will say that it is very clean, and that the staff are wonderful overall.

Negative experience: Please, please deep clean the men's steam room.

Fantastic experience: UPDATE amazing place to work and sooooo many updates! NEW lifting platform NEW stepmills and NEW pool and hot tub deck in the works!!!! I couldn't have more pride in my team and all the hard we put in everyday to make things better. Love it here! Staff is great, and it has everything you could possibly need.

Positive experience: Nice and big with a lot to offer. However, the showers had hair stuck on the floor and the steamroom had a layer of dirt on the walls. I don't think this place gets cleaned very often.

Negative experience: Bella Tizol did not let me even look at the gym after I signed up for the complementary trail. Kayla greeted me after i was standing there for a while. I feel I was racially profiled and because of my appearance I was not welcomed. If you’re brown and tattooed do not come here. I was really considering a membership as I could take advantage of a discount with my Prime insurance and workout with my friend here, but was treated like I was going to rob the place. Again I WOULD be interested in a membership, what I was not interested is dealing with a rude unprofessional individual.

Negative experience: I got a three day pass from the downtown center, and am told it works for all the locations. However, when I tried the midtown location, it would not except my pass. very frustrating since the downtown one is not open on the weekends.

Negative experience: I recently called to inquire about signing up, and got a very bad vibe about it. They will not disclose pricing without being in person. I told them I am currently out of town, and was met with "Well that's not going to work... how are you going to go to the gym if u cant show up?" I dont know... each time I have been there something felt very off for this gym.

Negative experience: I had never been overly enthusiastic about this gym, but it wasn’t as busy as some others so I kept going. That was until I found a convicted child predator there! This gym has children as members and chose to protect the criminal over the kids! The management chooses to neglect the safety of the children of many for the membership of one felon.

Negative experience: Equipment is limited and old. Tons of teenagers that stand around equipment. They DID have volleyball on Thursdays for adults and have taken that away… they are going to lose a lot of members because of this. Just overall not the quality of gym it should be considering the price people pay to be a member. They have now increased their prices for all current members on top of all mentioned… cant get any worse. Super disappointed. Update since a couple of weeks: S&W did work with us for volleyball! They have replaced quite a few of the machines but for some reason some of them are still out of order. There are still teenagers that stand around and do nothing but hog machines. Lets see if they continue to improve in the new year with our monthly payment increase. It would be nice if they upgraded the volleyball and basketball equipment. (Like a new VB net without duct tape and holes)

Positive experience: Facility appears clean and maintained from my observation. Locker room was clean and supplies complementary at the sink and showers - soaps, deodorant etc. Parking was on site and there were ample spaces. the equipment was clean and i saw no out service on any while I was working out. Overall I have major complaints and would recommend anyone looking for a new gym to check them out. First visit is complimentary!

Negative experience: I cancelled my membership before September 1st and I still got charged $117 this month for October do not do business with these people they do not care about your situations in life all they care about is getting their money it's ridiculous for the pricing! They won't ever discuss prices over the phone because they like to make you go in person and try to upsell you! Honestly super upset at this these are such hard times yet these people don't care take your business else where! Defenitly not worth the price and they don't value their customers!

Negative experience: Liberty Gym is right next door, sign up there! I bought into a membership around May or June and have regretted it pretty much ever since. When you come in to check out the gym the manager talks everything up and makes it seem great (obviously, right?). One of the big reasons I signed up was because of the big locker room and shower space since I have to workout early in the morning before work. I soon learned the regular morning crowd has a few older women who love to talk loudly about the younger women who work in their office every single morning. Annoying but whatever, I started to ignore it by putting my headphones in but said women tend to treat younger women in the locker room in an off and odd way so it’s just uncomfortable. Not only that but as I’ve been here I’ve unfortunately also learned that much of the cardio equipment is either very outdated or broken! The sauna has also been broken for some time now. I really don’t understand where my 80 dollars/ month is going. I would go to a different location but they are too far from me and it’s inconvenient. When I called to kindly explain my dissatisfaction and see what I could do to end my one year membership early there was zero flexibility. I was told I could use the family locker room but when I said I would be much happier if I could just get out of my membership and go to another gym I was given no option. So now I’m stuck paying 80 dollars per month for six more months on a gym that is straight out of the 80’s. Do not sign up here. There are other options in town with much more understanding and compassion and also up to date equipment, as it should be right?

Negative experience: Paul George is a rude and entitled . Treated him with respect and he laughs in my face and is disrespectful. Not the type of person I'd want to be a manager of my company!

Negative experience: Just like the greater ABQ area this facility doesn’t uphold the rules or a general level of cleanliness so the locals take advantage, driving down the quality for those of us who are used to a higher level of quality

Positive experience: Great place for your workout! Plenty of cardio machines, strength machines, and an outdoor pool too. Located at 4100 Prospect Ave NE, Albuquerque, NM 87110

Negative experience: Takes advantage, outdated and not enough weight lifting equipment for the price. Closes the steam room and sauna early and has a dirty pool all the time.

Negative experience: Tried to pay for a day pass and they would not allow it. Tried to find prices online for a month to month with no luck. Seems like they're trying to rip people off with the way they do business compared to other gyms. Just post a price online and be honest about it instead of making everybody go through the hassle of talking to several employees.

Negative experience: Almost all "free " lockers in men's locker room are unfunctional. Half of them are locked with nothing inside, empty and stay locked and empty for weeks untouched. Another half is open but with locked door, so they can not be used. Something should be done with that.

Negative experience: This is an update from my Previouse review. And my intention is not to hurt a business but to help someone who is considering a gym to improve their health. Don’t go here. Please don’t. The equipment is out dated. They say “new” but they just installed refurbished equipment from the early 2000s. They never organize their weight floor. Members often leave heavy weights hanging around and management refuses to reorganize or clean up the area throughout the week. Bathrooms are dirty, rusted, worn. And the worst part is that I’ve had to talk to several people about canceling my membership. Updated my card on a sheet of paper multiple times only for people to lose it and cause me a late fee. I finally separated from the gym and I have been still harassed by corporate office of an outstanding balance and fees. Every other sports and wellness is okay. But their inability to remedy account issues upfront and transparently is their biggest flaw. Look at their recent reviews. It’s from current employees. It’s disingenuous and honestly sad. If you want to provide a valuable service and environment you need to seriously overhaul your systems and equipment. Not polish a turd. Older review. I’ve been holding off on writing a review… but I’m having a hard time justifying an $80 dollar membership for this specific location. Other locations are great and some of the best gyms in the state but for some reason this location struggles to maintains its equipment. 6 months ago I told the staff that the treadmills don’t work. But it’s been 6 month and most of them have an issue and have not been fixed. Some of them squeak or shake uncontrollably, elevation adjust is stalled or locked, and or just broken. I read a review where it’s hard to get repairs and parts after the pandemic BUT I don’t think that’s a valid excuse when NEW gyms are popping up everyday. I hate switching gyms, I’ve been going here since I was a child… just fix your equipment… PLEASE

Fantastic experience: Love

Fantastic experience: Nice and cozy

Fantastic experience: Great place. Group fitness yoga is the best! Plenty of classes.

Positive experience: And I thought the defined fitness needed remodeling. Decent enough but the back of the house, locker room, showers, truly need work.

Negative experience: They don’t allow drop-ins. very terrible for guests wanting to just try the business out. take your money to planet fitness or somewhere more accomodating

Fantastic experience: Was visiting for the holidays, I came here on a guest pass because I have a cousin who is currently a member. My experience was nothing but great. Justin was the rep who helped me sign up as a guests, he was very helpful and hospitable. They let me come in as a guest my entire visit and I was very appreciative of it. The front desk staff was friendly, and the staff did a great job on keeping it clean. If I lived here I would definitely join.

Negative experience: While I like the gym services, I’m pretty disappointed that I need a medical note from my doctor for my medical leave of absence. This is an old, outdated practice that violates patient rights and is a barrier to access and a large time suck. For the price I pay to participate in this gym, I’d hope they trust me enough to be out on medical leave when I say I’m out on medical leave. I’m hurt. I’m disappointed and dissatisfied and I’m considering going somewhere else.

Negative experience: Over priced. Nell will continue to call and harass you to come back no matter how often you tell her to stop! The staff at front is to busy flirting with each other and people coming in to answer questions. Last time there the bathrooms were disgusting. The set up of pretty much every sports and wellness is horrible. They have no pool bubble anymore so swimming is only summer. Save your money and go somewhere else.

Negative experience: Same cardio machines broken for YEARS. How about either fix them or (here's a novel idea) replace them! Manager will give endless lip service as to why they're still broken but ultimately does absolutely nothing. No problem taking your high priced membership fees, but don't expect them to be used towards equipment maintenance or replacement.

Negative experience: Run down facility’s, free weight section is horrible. I go to liberty for 25 bucks a month and it has 10x the equipment!! I tried to cancel the day after I signed up, I went one time. Now they want 500+ dollars for non payment. As all the other reviews say, poor management. I’ve been to better hotel gyms.

Negative experience: The absolute worst customer service from a manager I've ever experienced. Instead of being understanding and compassionate he was rude and a jerk. He could have been nicer and explained the promotion and offered to work something out instead said I know the promotion. Good for you George so glad the workers know the promotion but not the members so at the end of it we are screwed and you offered nothing to keep me as a member instead said I'll send you the cancellation and after sending gave me a look like, can I help you? I'm the one who had to ask did you send it then he gave me a dirty look said, ya and got up and walked away. Which in fact my contract does not have any where on it that I would need to change my membership and add on increasing my price. If the gym has your number they will text you so much to try and give you a promotion and not explain. I read the contact and knew a price increase after the promotion but a month later changed the policy again to make me change my membership and add on I 100% was not aware of and did not appreciate a Manager of all people to be so rude and awful to us. Imagine if he was understanding and said I'm sorry let's work this out. Here's what the pricing would be. You can't afford it I'm sorry we give these discounts here's this promotion etc. Think about it, you go ahead and work out today and let me know tomorrow instead we had to leave the gym mad because of how awful he was to us and now think this is the worst Gym in Albuquerque Do Not join this gym. There's others with better hours and more reasonable price for single moms with kids on a teacher's salary.

Negative experience: I used to love coming here (10+ years), but in addition to being very expensive, they would overcharge me all the time, especially when my kids took swim classes. They refused to provide invoices/receipts, so it was on me to check the charges every month and call the main office in Denver. I left for a gym that charges half the price and has more classes. The drive is longer and I would have loved to stay, but enough is enough. I see quite a few familiar faces in my new gym- including former teachers from MSW.

Fantastic experience: I came in from California wanted to get a quick workout in and had a great experience great equipment and a nice dry sauna. Sara was the front desk person and she couldn't have been more friendly.

Fantastic experience: Logan at front desk, good. come back again!

Positive experience: Lots of space and equipment here

Positive experience: Great gym. Never crowded and friendly staff.

Negative experience: I spoke with George who was management. He was incredibly rude. I am considering cancelling my membership. I’m not willing to pay as much as they charge when their customer service is terrible.

Positive experience: Been a member for life but they need to stay open until at least 10! Didn’t like getting kicked out of the sauna at 8:50, 10 minutes before they close at 9!

Positive experience: I enjoyed in my time there, but very busy between 2 to 7

Positive experience: I have been going to Midtown Sports and wellness for over 10 years. And out of the 5 Sports and Wellness Clubs in town, Modtown has the most welcoming atmosphere. Shout out to Ruth! Ruth teaches several classes at midtown, she is always kind and encouraging.

Positive experience: Haven't been to this location in ten years and unfortunately it appears nothing has changed or been updated. The treadmill I used kept skipping at only 6mph and the floor equipment is just meh. For the amount they charge they should atleast maintain their equipment if they're trying to make the machines last for decades. This is really the same review for midtown and del norte. I swear a lot of the machines at these locations have been there for 20 plus years...sticky cables and all.

Fantastic experience: Susan from sports and wellness went above and beyond when myself and other person came to the conclusion that the hours couldn’t accommodate our schedule. Though this gym would be ideal we had to walk away. Susan was very considerate and exhausted all efforts to advocate for me! I really hope in the future I can experience this gym. For now am just grateful for the wonderful staff member that went to bat for me

Fantastic experience: Best club in Alb. Best customer service. Best hot tub and pool. Best.

Fantastic experience: I love this gym. Everyone is friendly and easy going. The staff is fantastic and they have handled the pandemic with care and hard work. You won't find better in Albuquerque.

Fantastic experience: I should probably leave a review because midtown is basically my home away from home I’m so thankful for midtown! The staff is amazing and the facility is always beautifully clean! My big brag is the Swim instructor Kateri. We started private lessons with another swim instructor for my 5 year old at the beginning of the summer and it honestly was not a good experience. In light of that experience we were offered the opportunity to switch instructors and immediately got in contact with Kat. I’m so thankful we met Kat! She is so gentle and so kind. My daughter has learned so much and she absolutely loves Swimming with Kat. She is always on time, she is always eager to listen to my daughter and she is so very flexible with scheduling. Seriously! She needs to be working with young children. She is absolutely fabulous and we count her as a blessing to us constantly. We originally were only planning on doing swim lessons over the summer (which we missed most of with the prior instructor) but after starting with Kat we keep signing up for more private lessons because we just love her and the experience she gives our Daughter every week.