Defined Fitness Metro Club

Positive experience: Gets the job done but there are little things about this specific location that need to be resolved. The pool was closed for months. The locker room has multiple showers that do not work. I showed up at open this morning and the gym was not open, I guess somebody didn’t wake up. The other locations in town are very nice.

Negative experience: Old, wore down equipment and most pads are all tore and no more cushion. Planet and Crunch will close these old locations. Step it up Defined, small upgraded won't be enough.

Negative experience:

Negative experience: Swimming pool goes down once a year and takes months to fix.

Negative experience: Something is always broken there ..

Fantastic experience: This is the best Defined location! Not only do I come here for the clean environment with my favorite leg equipment, I also come here because Kevin the GM and the front desk staff are amazing people with the most welcoming and caring attitudes. As someone who frequents gyms across the country, this location has it going on.

Positive experience: Love the gym. Turn down the music in the morning!! It is toooo loud!!!!!

Positive experience: Pool is frequently closed. Men's room needs care. Staff is very helpful.

Negative experience: The pool has been closed for a months. Second time it's been closed this year. I requested a call from one of the managers and no call back. I don't want to use another pool. This is the closest pool to me. The locker room and showers are disgusting.

Negative experience: Ac is down that crucial in gym it feels hot only some of them work … Yall should hit up the ac doctor asap

Negative experience: 4930 McLeod Rd NE, Albuquerque, NM 87109 The swimming pool in the gym has not been available for more than a month. I plan to cancel my membership and go to another fitness center with better equipment to exercise and swim!

Positive experience: Stated it opens at 530am on Saturday and it was not open.

Positive experience: I'm back at Define Fitness I'm working out three times a week started today

Negative experience: Very often, it’s simply impossible to be here because the staff play loud, disharmonious music — heavy rock, death rock, and similar genres. People come here to exercise, improve their health, and find harmony, but the staff don’t seem to understand this, as they keep playing music that is harmful and destructive to people. Guys, just look at how many negative reviews you have — why don’t you want to do something about it? If you don’t listen to your clients, you’ll lose them!

Fantastic experience: Very good staff

Negative experience: This location continually harassed my EMERGENCY CONTACT about coming in to get a membership once-a-week for months, even after being told they weren't interested, until my emergency contact finally blocked them. The amount of legal liability that could ensue from an emergency contact blocking them if I were to get hurt is unfathomable. Later on, I went to change my membership from one paid for by insurance, to one paid for out of pocket by me. They told me this would create a different "membership profile" meaning that I would be charged the signup/yearly fees AGAIN, so I told them I would like to cancel. They said that was fine, and that no other action was needed on my part, so I left. I received a phone call from a collections agency 8 months later, after absolutely zero contact from anyone with Defined. Defined failed to cancel my membership and sent dues to collection. This is by far the slimiest management I have ever encountered at a gym. They are predators, and will milk you for every dime they can. I will NEVER give them another cent, and sincerely hope they learn to treat customers with some dignity and respect.

Negative experience: Worst gym in the area. Do not join unless you read all the "fine print" policies. They never disclose you at the time of joining. It was supposed to be a 12 months contract, but they are making me stay for 14 months due to their hidden policies or I loose money.

Negative experience: This place aweful. They have no custermer service skills. I tried to work out with friends and coworkers and were harassed by the staff. Read the fine print before sighing up. They will take advantage of this and force you to pay for a month of service you won't use. I highly recommend Liberty Gym or Sports and Wellness over this place.

Fantastic experience: Fantastic a well oiled classic

Fantastic experience: This is my second home.

Fantastic experience: My fave to swim, always !

Negative experience: I don't normally write reviews and always have LOVED this gym. The equipment, the employees, and the positive gymgoers... So this is disappointing to write... Today I was working out with a friend, working on a core routine... Minding our own business doing nothing wrong, building each other up, and having a good positive workout. Then an employee, Carlos first came up to us and asked us to leave out of the blue (I thought he was joking and laughed at first). He said I can't be training people, or counting reps.... I WASN'T TRAINING ANYONE. Just working out with a friend, doing a new core routine. We rebuttled saying we were doing nothing wrong and just friends trying to positively build each other up... He then said okay and left. Then another witness came up to us and told us about his experience along with 2 other people witnesses who were baffled. Carlos came back and asked this gentleman to leave too, which was out of line. Then the district manager, Cindy came and told us we were breaking policy, which we weren't. We calmly rebuttled along with the other gentleman who was asked to leave for no reason, and she let it go. They then came back one more time and told me we were breaking policy when we were just 2 friends working out together. When I asked for their names as we were leaving, Cindy told me to lower my voice, when it was literally my normal talking voice.... What the heck. Why are you treating us like drunk unruly people at a bar when we were minding our own busines, having a good and positive workout. Multiple other witnesses came up to us and said sorry we had to go through with that (5 other people to be exact, including the other one they asked to leave). I've been coming here for a few years with no problems, and nothing but positive interactions, and loved it. People workout together all the time....What??? Also if we want to talk about policy, what is the policy on harassment? Because Carlos and Cindy definitely broke that policy. I was not training anybody, simply working out with a friend like everybody else.

Negative experience: If I could give this place ZERO stars I would. this gym has been around for YEARS and they charge $50 a month for a dirty, run down, trash facility. This place is nothing but a scam and a garbage can. The dry sauna wood is breaking up and you can barley sit on it because of how damaged it is. The steam room barley works, most days it doesn’t work. The locker room and the spa areas are always disgusting and smell awful. I only got this membership bc they had a steam room and I couldn’t find any other gyms w one. But I found one more than less than what I’m paying for this dirty gym. By the way if you want to cancel your membership they will give you every excuse in the books about their policies and billing cycles. You can apparently only cancel between certain days in the month. Otherwise you’ll be charged for the entire month you don’t want PLUS an additional $100 on top of that month fee that you DONT WANT. The employees here are NEVER on the same page about the policies and must not trained or something. This gym is absolute GARBAGE. You should look for better options bc I promise there are better ones. I can’t wait to be done with this trash facility.

Negative experience: Worst place an they take money from your acct after already canceling with them

Fantastic experience: Nik was great, he helped me sign up and gave me a tour of the place. I was very happy with the service. the locker room cleanliness was outstanding.

Negative experience: Went to defined fitness metro today with the intent to join. I wanted to take a look around but they required a phone number, email address, and photo to verify my identity for their "liability waiver" just to look at the facility. I don't need yet another company running facial recognition and selling my identity info. Decided to join Sports and Fitness instead.

Fantastic experience: Good equipment.

Negative experience: Music is too loud, manager Randy Moore did not care or listen to feedback. The staff is sub-par when comaring them to other defined fitness clubs. I train regulary at 3 of the defined fitness clubs and have been a member for over 20 years. I am really disappointed with how this club has declined over the years under the recent management

Negative experience: Can you give this place zero stars? Management doesn't care about the horrible atmosphere here either. They just want to take your money and do not care about their members. Go ANYWHERE but, here. *Management responded to my review but, never replied to my email sent directly to them (a week prior to me placing this review). They also wave you off if you share your concerns in person. Replying to a bad Google Review doesn't resolve anything.

Positive experience: Nice layout..equipment is getting old, the amenities like sauna and hot tub are nice when working. Parking lot is dark and my truck was broken into. Overall ok when I’m on that side of town.

Negative experience: Filthy!

Negative experience: Staff in the middle of the gym hugging and kissing on girlfriend while wearing uniform, instead of working. Sauna is down (as usual), steam room is ALSO broken and staff doesn't even know of the issue. I'm very close to finding another gym. It's obvious the company doesn't invest anything into this particular location.

Positive experience: Raising membership prices but not raising their standards. Locker rooms aren’t as clean as they should be, showers are broken, sauna has been down for over a month, steam room is also broken. I’ve been a defined member for over 8 years but now I’m going to look into sports and wellness. Edit: Since posting this review Defined (San Mateo location) has made an effort to improve. Sauna has been fixed and running well and they’ve installed new shower heads. In the original review I should have mentioned that the employees are great and have always been very accommodating.

Negative experience: Raising membership prices but not raising their standards. Locker rooms aren’t as clean as they should be, showers are broken, sauna has been down for over a month, steam room is also broken. I’ve been a defined member for over 8 years but now I’m going to look into sports and wellness.

Negative experience: Horrible customer service and dirty. Poor staff training leads to you pain additional fees... Need I say more

Fantastic experience: This place has great customer service. Clean environment plenty of equipment

Negative experience: I called to see if wet sauna was finally working and was told yes. I drove 22 miles only to find it STILL isn’t working and jacuzzi isn’t working either. The men’s showers are missing showers heads and some have a shut off valve instead of a shower head. What kind of place is this ? REALLY!

Fantastic experience: I would recommend defined fitness to anyone that wants a full service gym.

Positive experience: I didn't use the fitness equipment but because they don't have a trial period, I had to ding them for that because I don't want to pay 20 bucks to find out if I like it or not.

Negative experience: This Defined Fitness is a joke. Any other location is worth the membership. This location is so ran down. The locker rooms are absolutely disgusting! There’s no shelf in the showers to put your toiletries down while you are washing. You have to put your toiletries on the disgusting floor. To top it off, the entire gym had to evacuate because of a gas leak. Who ever runs this place needs to put more money into renovations rather than in their pockets. The employee turn over is Extremely high! You can never keep a personal trainer longer than 3-4 months. I’m ready to pull my membership.

Negative experience: I pay $50 monthly for a membership and I can't even bring a guest. They charge $25 for a day pass. The least they can do is allow a free guest considering how much money us members pay.

Fantastic experience: The Metro club has the classes I like, with the instructor I like

Negative experience: This location is closest to my house and has always been a little busted. From the pool not functioning for MONTHS to the worn out equipment to the perpetual smell of fresh excrement in the bathrooms, this place could be so much better than it is. The sauna is dark and scary and has a draft in the corners. I signed a year agreement but found myself avoiding this location due to the much needed maintenance.

Fantastic experience: Love it Grinding everyday beast mode

Negative experience: It's a pretty great qym with plenty of equipment. But being from out of town and only needing a day pass. 22 dollars just seems like to much in my opinion

Positive experience: Great lifting gym or if you like to do a variety of classes! Not crazy busy early in morning. An older building, but need some new and upgraded equipment.

Negative experience: 25 dollars for a day pass? Outdated equipment with only a few benches yikes.

Negative experience: Amy general manager did cancel my contract but still charged me for two months and. Even though I cancel two months ago with a young lady that did not know what she was doing. Thanks so I’m paying for nothing.

Negative experience: Saturday 6/15/24 - unfortunately I made the mistake of leaving my water bottle/container, that's 100% on me. However I tried to call the metro location over 15 times in a 2 hr span and no one answered the phone. so either the phone is not working or 1 of the 5 employee at the front do not know how a land line phone works . either way I shouldn't have forgotten the bottle in the first place but yalls Frontline needs training on how to operate at phone . good luck

Positive experience: Love Defined, consistent with cleaning & proper staff and style. Life long member.

Negative experience: In need of Brad Chavez- GM/ operations manager to contact in reference to an ADA violation and employee harassment. Update- I was contacted and advised that employees should not be cleaning machines while gym members are using them! Seems really an invasion of space and is very uncomfortable. The members will ask for your name over and over if you complain about the gym. They will state that you must be compliant with their demands as well. They update your account and leave notes are well. This gym is run by kids who assume they are in a position of power and are the law enforcement of the gym. I feel very uncomfortable with the staff of this location. The gym is always dirty and full of dirty employees! And to add since everyone is so critical here. Wet floor signs after entering the bathroom were not placed. Hopefully some elderly individual doesn't fall.. he will own this place.

Negative experience: This place is NOT good. Incredibly disappointed. Their “functional fitness” section has old mismatched kettlebells and is incredibly narrow. Their “deadlifting room”. One platform and no room for anything else. The bumper plate sticker-labels are all worn off and you will not know how much each plate weights. The barbells are old and sticky, they have little to no spin. The whole place feels dingy. The pool is out of service. The whole place is chopped up into many small odd rooms. Just a bad overall layout with poor upkeep. Even the guy at the front desk stated, when asked about equipment, “well I don’t know much about fitness…”. I’m sorry, WHAT?! I have no confidence in this location or its staff.

Negative experience: NOT on track with the rest of the defined fitness locations at all. Old, outdated, dirty equipment, gross empty pool with green smelly water at the bottom, sauna smelled like it hadn't been cleaned in weeks, bathroom stall doors have about a 2" gap in them. Incredibly disappointed after coming from Rio/Bernalillo/SF

Fantastic experience: tha spot!

Fantastic experience: Well run location. I highly recommend!

Fantastic experience: I've been going here for over a year now and this is definitely the best gym in town

Positive experience: It seems that all Defined locations need to work on their wet areas. Every location I go to has some issues with them. Otherwise, a good workout.

Negative experience: Do not go to the McLeod location if you’re interested in group classes. All of the equipment is outdated and no matter how many times customers complain, the owners refuse to update things. The pool has been shut down for over a month and they have no idea when it’ll be working again. Defined fitness has decided against reopening the steam rooms. Now the sauna is packed.

Fantastic experience: I’ve never been to a gym that defined so well fitness and metro combined. The club atmosphere ensure that the riff-raff never make it in and ensures that when I’m playing squash I don’t get interrupted by the poors while I’m trying concentrate on my backhand. The gold leaf filtered in the swimming pool really makes my skin glow after I finish my daily routine of watching Paul do 40 laps while I sip on an Irish in the jacuzzi. One of the ways in which they ensure top class members is with how the front desk staff interacts with prospective members using rich language and ensures that the club members never have to interacts with lower class peasants. Favorite sports club outside Europe. Well Done.

Fantastic experience: Sam is great, the fitness manager there. I felt really supported and ready to rock it out!!! Thank you, highly recommend this place!!! Naomi at the front desk super helpful too!!

Fantastic experience: Great staff! Pleasant atmosphere!

Fantastic experience: Overall a friendly environment , with nice staff - a good variety of machines/equipment.

Negative experience: Do not sign up for the auto debit for your membership. It will be a year later after you leave, and Defined will still be debiting your card.

Negative experience: Management, please contact me. Employees not showing up on time early morning to open the gym. Lots of frustrated members waiting at the door this morning. It would be understandable if this was a rare occasion, but unfortunately happens way too often.

Negative experience: I normally go to the Sandia location but I’ve recently moved closer to the Metro location and wanted to start using it more often. However, I’ve gotta saw I was very disappointed in the cleanliness and in comparison to the Sandia Location, it left MUCH to be desired. Here are a few observations: - the women’s bathroom was extremely filthy. TP all over the floor in various stalls, 7 stalls were gross with un-flushed bowls and even poop on the seat. The clean stall I ended up using was out of TP (which I didn’t realize until it was too late). All but one of the sinks were out of soap. A few lockers I opened had trash inside. - the blue mats in front of the bikes were sticky and some even had the material peeling off the surface. - The water fountains have mold growing on the surface. - a lot of the dumbbells were not racked or not racked in their proper spot so it was hard to find the correct weights. That’s all. I think even though it adds like 10 extra min to my commute each way, I’ll keep going to the Sandia Location until this one improves.

Negative experience: The front desk employees and instructors are amazing! Travis and Ann are my favorite instructors! I just wish this location would purchase the new LES MILLS SMART BAR & WEIGHTS so they can finally offer the STRENGTH DEVELOPMENT CLASS. I've requested the new Les Mills SMART bar & weights for the bodypump/strength development class multiple times to multiple managers throughout the year and this is still the only location that has the old bars and weights! I've received multiple responses, but still NO ACTION! I and everyone who attends these classes, really hope this will be the next upgrade at this location!

Fantastic experience: I have been with Defined Fitness for over 17 years. Swimming pool, sauna, jacuzzi, classes and plenty of equipment. And reasonable monthly fee.

Positive experience: I like this gym and been going off and on for years. Not a body builder gym with grunting gorillas for most part, but has really good equipment selection and enough for the jacked dudes. Daycare is cool, friendly staff, clean. There are some people that seem to be doing private training and hog equipment while talking a lot.. looking at you curly haired woman.

Fantastic experience: The staff is so friendly when they greet you, the place is clean, has tons of equipment and a good variety in the class schedules. I travel a lot for work and have used a lot of gyms and it's definitely been my favorite gym of all the places I've traveled and I might even prefer it over my home gym. I've been to the Metro and Sandia locations so far.

Positive experience: I was a member here about 7 years ago and have recently become a member again. Nothing has changed. Very little to no upgrades. The filter in the fountain STILL needs to be changed, lol. It's just a gym, nothing fancy, unfortunately.

Negative experience: Horrible gym they’re inconsiderate and rude worst gym ever

Positive experience: Good value. Great hours. Open on holidays. Staff is nice. Members are friendly. No meatheads ! Not crowded. Adequate equipment regardless what others have posted. The only issue is there are almost ten employees on the clock at any one time and few if any are cleaning. The problem may be retention. So if management demands the employees actually work hard cleaning turnover will be even worse. A gym with traffic needs constant cleaning. A manager told me they use fancy proprietary cleaning products. All that’s needed is bleach and hot water and a mop for all the surfaces and especially the wet areas. No fancy products. They neglect the pool, restrooms and locker rooms etc. The toilets are growing goteas. Just needs more attention. Elbow grease. The weights and auxiliary equipment are all kept in place and order. The employees on the clock need to be made to work instead of relaxing and socializing moderation). Earn their money. Keep vacuuming and mopping the floors. Whip down the weight benches and machines. Kill the algae in the pool. Bleach down the floors and all the surfaces in the wet areas. Kill the bacteria, viruses and fungus. Just because members are not paying Sports and Wellness rates doesn’t mean they don’t deserve the same standard. That being said the gym is far from being unkept like gross clubs. Defined is much cleaner than those budget gyms. I don’t want to give you the wrong idea. It just could be a little cleaner and I feel it will be with the high quality management and employees in place.

Positive experience: Great gym, staff are helpful and friendly. Gym is clean

Positive experience: Very great place to go for a handicapped person like myself I use the pool alot staff n members are all very happy to help me

Negative experience: They only thing I hate is the disrespectful instructors!! If I'm pregnant don't tell me I'm not suppose to be in this class. Be happy I actually attend and be jealous that I can do just like non pregnant not all moves is good for my healthy self. if you're women and think we can't workout you're weak person. Is not an excuse because carrying a child and excerxise is bad. Is not helps blood flow and baby alive over miscarriage and still birth.

Fantastic experience: This club has been so helpful when the other ones are not. They honestly have the most welcoming staff and Chloe was so helpful when I had a bad experience at the mesa club! My kids love it too!

Negative experience: This gym has gotten beyond disappointing. For some of us that count on “before work showers” and basic cleanliness it’s well below what you would hope for being a paid member. I’ve been to community centers with better up keep and cleaning routines. I guess they won’t care until someone gets a staph infection and files a lawsuit or whatnot. I used to love Defined so I actually find it hard to complain but when you get into those showers they leave you no choice (especially when you see so many employees standing at the desk just talking). Idk if the upper management doesn’t know or care but either way it is highly unacceptable. If you’re looking to join a gym in Albuquerque stay away from this one. Posted with this review is a shower curtain three feet from a water spigot that could hose down these showers at any time.

Positive experience: Not the best Defined Fitness but does the job.

Positive experience: Drove there again to fine the pool closed.When is it going to reopen?Happens often.

Positive experience: The jacuzzi is to dirty and is always out of service ‍ But the rest of the gym is nice and clean Awesome work out machines

Fantastic experience: Awesome place to exercise, swim, hot tub, or get an intense work out with a class. Friendly staff and clean gym!

Negative experience: Just don't. When my health gets better; I will never go back. Please absolutely do not.

Negative experience: Doors at mens Bathroom stalls doesn't lock, the whole bathroom and locker rooms need to be remodel or at least functional.

Positive experience: Good gym, has a lot to offer, not as busy as other gyms in town, but some of the equipment could be updated.

Positive experience: Not as good as mesa club but definitely serviceable and you can still get a great workout

Negative experience: Your hours said weekend open at 5:30 this is second time I came and now one here to open at 5:30 right now almost 6:30 still no one here, this is absolutely no. no this is a cooperate and not professional at all.

Positive experience: Not the best defined I've been to. But there was plenty of equipment to use because the gym was pretty empty for 8am on a Wednesday.

Fantastic experience: This is my favorite Defined location to lift weights. Lots of free weight options. Also swam in the pool the other day and it was very clean!

Negative experience: Alright! This was good to me the Frist few months and then everything when down hill. Talk about addressing concerns about their facility and asking why everything is always broken. Their Sauna was Closed for 6 months and talk about the Smell in that place.. gross.. and when you complain. THEY DON'T CARE... I CAN SAY I'M GLAD I LEFT. DEFINED IS OVER PRICE AND CHEAP... P.S CHUZE FITNESS IS THE WAY THEY HAVE MORE TO OFFER THEIR MEMBERS FOR A LESSER PRICE. JUST SAYING. DEFINED DOEN'T HAVE ANYTHING ON CHUZE. JUST SAYING.. WHY PAY FOR A GYM THAT IS DIRTY AND OVER PRICE.

Negative experience: they started tracking purchases at the gym. refuse to sell water or supplements to members without verification of your account. I did not sign any consent form regarding the tracking of my purchases.

Fantastic experience: Staff is always nice. I love this gym because it's not too big & not too crowded during the day. :)

Fantastic experience: Attentive staff said, "Hello and welcome in." Every day, I go in for a workout. The best machines are the ones already broken in, kinda like a good pair of shoes.

Positive experience: Compared to the other define location, this gym is a bit run down. Not as clean as the other locations, which is a shame because when I first frequented this gym in 2021, it was much nicer.

Positive experience: Employees are nice, gym floor is fine , but the bathrooms need alot of attention shower have mold on some spots and door at the toilets don't close or will open up when someone closes or open the stall next to it. Steam room, sauna are out of order .

Negative experience: I've been a member of defined for about 2 years and i do my best to avoid this branch. It's unsanitary. The whole place stinks. The gym stinks, the locker rooms stink, the shower stinks, and the pool and hottun water just feel really gross

Fantastic experience: This is the best and cleanest location I’ve been too at defined fitness. Thanks for caring

Negative experience: Don’t do it! Their pool smells like rotten eggs, and their employees let it slip it was closed because it failed their health inspection! Equipment is ALWAYS down! It’s so run down, and the staffs only concern is protecting their bottom line. Not to mention the shady business practices! The guy who signed me up used his email so I wouldn’t get the contract information! Oh, and if the auto pay they force you on doesn’t go through, even if you call the day it’s due, they’ll charge you an extra $35! I brought it up that I never got that information cause I didn’t get the email, they agreed and saw iin their system that an unrelated email was attached to my account, updated it, and still charged me the extra fees. Then if you try to pay early, they make a big fuss about it? Probably because they know they can’t milk more money out of you. You’re better off at any other gym. Trust me, their pool alone has caused actual medical issues for me that mysteriously went away when I stopped swimming in it! Spare yourself and your pockets and avoid this gross, run down, poorly maintained gym!

Positive experience: Ok I have read all the recent negative reviews, here’s my input. I have been going to gyms for over 40 years. YMCA, Tom Young’s, Sports and Welllness, and Defined. Sports and Wellness was by far the cleanest and best run, however for a family membership it is over $200/month. You get what you pay for. I was a member of Defined briefly around the early 2000s and just joined again early this year. This gym pretty much looks the same as it did in 2002. The aerobic machines have been updated but everything else seems to be the same equipment. Not that that is a bad thing, weights are hard to wear out. You can go to the gym to work out or hang out in the locker rooms which seem adequate to me. Locker rooms are for changing! People at the desk always greet me and acknowledge me when I leave. I do see staff wiping down machines, etc. 4 stars.

Negative experience: Nothing at this corporate run gym will make you feel like you're getting your money's worth. Although the staff is friendly they are only working a corporate angle to sell memberships. There is rarely a time when the gym isn't over run with too many people and the facilities at all locations show the wear and tear. Finally when you're year long contract is up they make it as difficult as possible to terminate the contract. Oh, and don't have a legitimate medical reason to cancel either or they may try to violate your HIPPA rights by asking you to show your medical records to exit gracefully. They are corporate robots through and through with very little dedication to keeping members happy. Do yourself a favor and join one of the many locally owned and family based gyms or spa's around NM. Your money will be better spent.

Fantastic experience: Awesome spot to work out pool and spa was clean and relaxing. Staff is Awesome a gentleman named Douglas I believe went out of he's way to make my experience amazing. Thanks to all the staff definitely will return