Crunch Fitness - Albuquerque

Negative experience: This location isn’t even open yet. I’m on a road trip at one of the stop and take a shower, but it’s not even built yet. Get it right franchise owners

Negative experience: Location seems to have closed with zero warning or announcement. Just a few months after charging an ANNUAL fee. Legal action should be taken against this company.

Negative experience: I went to go work out and the gym was closed. Everything is gutted and they just charged my card last week. I've tried to call corporate and it says the number isn't monitored. There's no one to call to or cancel your membership. I have to call my bank to cancel this gym membership. They sent my personal information to Chuze Fitness saying I'm now part of their gym. No, I didn't sign up for Chuze. This company closes without telling its customers and sells their information.

Negative experience: Place is closed down

Negative experience: Place is closed down

Fantastic experience: Love the classes!

Fantastic experience: Great place to work out, always has what I need to finish satisfied!!

Fantastic experience: Crunch....closing?? After we just paid our annual fees? Then to shuffle us to Chuze and offer a 6 month membership I beg your pardon?! This is absolutely ridiculous. We LOVE Crunch gym. Stay open ya cheeky jerks. We need Crunch where it's at on Juan Tabo near Manzano HS. Fix this silliness.

Negative experience: I found out that this business is closing by receiving an email. Not from Crunch though... from a different gym in Albuquerque that my account had been transferred to without my knowledge. This business gave out my information to another without my consent. Beware!

Fantastic experience: Great gym, great employees

Fantastic experience: Great gym I love it here

Fantastic experience: Gym is great and staff is even better!

Fantastic experience: W gym its clean and the staff are all great.

Fantastic experience: The workers are very helpful here and make me feel very welcome. I always look forward coming in to visit Andre!

Fantastic experience: Great Gym Environment, This Is What A Gym is About… Always Playing Good Music Too.

Fantastic experience: The best gym ever I absolutely love Sarah’s energy

Fantastic experience: Great staff, and even at peak hours the equipment isn’t too crowded. No surprise charges and easy to leave if needed.

Fantastic experience: Been going for a couple years now and I can imagine going to another gym. Great staff and great equipment.

Fantastic experience: I’m still a pretty fairly new member here, but so far I’m enjoying my experience! I do wish they had more of the popular machines for efficiency, but the staff can’t control that! Hoping this location gets more classes and renovations like the Las Cruces branch! I really enjoy the hydro massage and that the parking lot isn’t crazy!

Fantastic experience: Get your tush on down to Crunch Fitness!!! Today is the Hawaiian Party with a free workout included!!! Guaranteed to see Record Breakers from Mountainair One Nation Training Academy getting their lift on! No judgement zone! And all you can ask for!!!

Fantastic experience: Very nice gym! I just started a new membership here and I'm very pleased with the amenities and friendly service. It's got a very classic gym feel with a good array of training equipment, exercise classes, and personal trainer. So far, I haven't had any issues with too much crowding and I'm really enjoying the hydrobeds! I can honestly recommend this gym.

Fantastic experience: Switching over to Crunch fitness was the best decision me and my husband made. We love the atmosphere here the equipment Andre was a very great communicator. Gave us a great rundown of prices and the gym and all the equipment. Great customer service.

Fantastic experience: The staff is amazing to say the least.. The equipment is kept up and reupholstered regularly.. And the GM makes the place feel like 2nd home

Positive experience: The staff are friendly and the facility is clean. However, the turf needs cleaning from debris. There were 5 equipment (x2 calf machines, leg press, hamstring and quad machines)that weren't functional, which was a huge disappointment. The sitting calf has been in need of repair for months and is still unattended to. The cost for a yearly membership is expensive, and the consideration to repair their equipment in a timely matter isn't in favor of the customers

Fantastic experience: Very good experience

Fantastic experience: Clean gym and friendly staff

Fantastic experience: Awesome facility!! Friendly staff!!

Fantastic experience: Sarah and Lanz are always welcoming.

Fantastic experience: Great staff and machines are always clean!

Fantastic experience: Guy in front counter taught me how to cook steak and chicken

Fantastic experience: Awesome gym, clean and friendly staff

Fantastic experience: Good gym clean equipment very nice people

Fantastic experience: Really nice gym! Been coming here for almost 4 years.

Fantastic experience: Great gym, great staff, manny at the front desk is great guy, overall very enjoyable gym would recommend!

Fantastic experience: Love this gym and the staff is so great and there is a lot of room to use free weights ! Would highly recommend to anyone who’s experienced or is just joining the gym ! See adre for a membership when you decide to come

Fantastic experience: I’ve been to plenty of gyms but this one by far was one of the best. Not to mention the amazing staff, super nice and helpful. Huge thank you to the morning staff this past weekend!

Fantastic experience: Great gym! After a 7-day trial, I knew I wanted to sign up for a full membership. Lanz and the other staff members at the front desk were knowledgeable, friendly and made it an easy process. The gym is clean, well-maintained and has everything I need. It's clear the staff here takes pride in making it a great experience for members. The low-key, judgement-free vibe is exactly what I've been looking for in a gym.

Fantastic experience: Been a member for years. Great prices, great atmosphere . Really good trainers for whatever your goal is.the place is always getting cleaned. staff are very attentive and understanding and very professional. The only thing I think they should have is more crunch gyms in Albuquerque.

Fantastic experience: Love this gym!

Fantastic experience: Great gym and the staff is amazing

Fantastic experience: Sarah is amazing. Good price. Not too crowded

Fantastic experience: Sarah best in the world always gives me a dollar ι ματε νιγγερς the equipment is really great too

Fantastic experience: Great gym . clean facility and nice equipment. Lanz, nic , ans Sarah are very nice people .

Negative experience: Unfortunately, our business has been charged over $2000 and our employees were not given their gym memberships. We asked multiple times for this to be resolved but we have received no help.

Positive experience: gym is good and has open space but the music is kinda off sometimes something like metal is a lot better

Fantastic experience: Super solid gym. The staff are super nice, especially Lanz and Rochelle. The facility is very clean and well maintained. I got a great workout in.

Fantastic experience: I’ve been going here for two years. Staff is friendly, there are lots of cardio machines and free weights. It is overall a great gym for the price.

Fantastic experience: this place is really big and has the best machines. I appreciate the staff there especially lanz who is a great trainer also nicholas is very friendly. clean place as well. wish they were open a little longer on the weekends. other than that great atmosphere.

Fantastic experience: This is hands down my favorite gym- the people and the environment are so welcoming and the trainers are more than helpful. Lanz is definitely a trainer to check out, with years of experience he is more than willing to work with anyone and everyone. Sarah and Nicolas up front are always a joy to see and are so welcoming to everyone and curate a friendly environment. This is a perfect gym to start out at and has loads of equipment for everyone regardless of experience level. 10/10 recommend !

Fantastic experience: Exelente lugar. Gracias

Negative experience: I have been recently scammed by this company due to lies from multiple representatives. I was told upon signing up last month I would be able to transfer to my insurance fitness pass without being charged a monthly fee as long as I did it within the billing cycle. When I initiated the transfer I asked how it would affect my credit card that was on file, I was told it would not be a problem as my charge date was to be in the middle of the month from signing up. Now, I got double charged for this month and the company will not refund me even though they are getting money for this month from my health insurance.

Fantastic experience: I’ve been going to gyms for 25 yrs. Crunch is great. It’s the best value in ABQ by far. (15/month and no sign up fee or commitment at this time). It’s a basic gym but has everything you need to get in shape. The staff is friendly and helpful. If the bathrooms weren’t working before- they are now, at least the men’s room is. The gym is fairly empty until about 5p then moderately busy but still plenty of cardio and weight machines / free weights to go around. Not busy on the weekends. They offer classes / trainers but I haven’t used those services.

Negative experience: I have been a member for 2 years. My cousin and I signed up together. The General manager signed us up with me full price to include guest and my cousin, same package at 1/2 price. It's been honored for 2 years, suddenly Sarah (no last name) says it's not honored when we showed up with our guest at 5am. After a 20min argument, turns out she canceled my cousins and then finds out I do pay for the guest, of course I canceled too. She will not provide a corporate number. Their website is outdated, so there is no information. I agree with the comments on cleanliness. I hope more people report their scams they are now doing.

Positive experience: Used only for cardio to prep for my shows. Very friendly staff. Love it here

Positive experience: Sometimes the are out of disinfectant wipes for the machines and now half the equipment I normally use is broken. Teen worker playing loud rap louder than my headphones. I like the gym, other than that

Positive experience: I like going here because it’s near my work and not too expensive. The bathrooms could be cleaner and there is never any sanitizing wipes. They are now using a communal towel and spray for everyone to use. Which is kinda gross. But whatever. Decided to come one Saturday morning at 8. It’s supposed to open at 7 and the doors were locked. Apparently the employee who works slept in. Talking to other regulars this wasn’t the first time this has happened. Management really needs to train their employees better.

Negative experience: I've been working out at Crunch on Juan Tabo for about a year and a half now. When I began, it was great with Keith as General Manager. However, in the past year this place has really gone downhill. Currently, it seems as if they've just given up. The new general manager is inexperienced, and just in way over her head. She, along with many of the employees, just sit at the front desk (when someone is there) chatting and looking at their phones. Much of the time they don't acknowledge people entering or leaving. Honestly, that doesn't really bother me. It's the filthy, disrepair state of the gym that gets me. The only two urinals in the men's locker room have been out of order for months. Months! So, don't sit in one of the stalls because the seats are always covered in urine. The sinks are often broken, and the general cleanliness leaves a lot to be desired. The lack of cleanliness is a problem throughout the entire gym, not just the men's locker room. The upholstery on several machines is torn and tattered, and worst of all, there are (almost) never any wipes for the machines. They seriously just put out a spray bottle with a communal towel. Yeah, disgusting. Hello, NM Department of Health. Unfortunately, I paid in advance but will be gone when that time is up. Don't bother trying to complain because corporate doesn't care either, it seems.

Negative experience: They allow people that dont have membership to walk in there, Myself and onother individual had our car stolen!,yes our cars, 2 cars in less than 5hours . then we ask to see their camaras, just to find out that they dont have camaras outside or inside! So anybody from the street can just walk in amd steel your stuff from the lockerroom

Fantastic experience: I couldn't be happier here. The manager is fantastic, really kind, and straightforward. Unlike the usual pushy salesy vibe from other gyms I've been to. Myself and three friends signed up. I powerlift and the equipment is great. They have powerbars I can use for the lifts and enough area to deadlift and squat. My only issue is the benches are very slippery and not ideal for lifts. There is also no jack to assist in loading deadlift bars. Other than that I really enjoy the gym.

Negative experience: I have moved from the state of nm to az and I do not plan on going back to nm. But they will not cancel my membership unless I am there. I cannot go back nor will I go back due to job co strains but they will not cancel my Membership. Worst way to deal with anything ever!! I even tried to move my membership to az but they still would not let me. Balderdash

Negative experience: Worst gym experience ever! From the moment I walked in I got condescending looks and smart remarks from the staff. At one point the manager even insulted me as I walked in making fun of how large I am. While working out there one day, I saw 3 roaches, rat droppings, and even mold in the bathrooms. Not to mention the drugs being used in the bathrooms. If I could rate this lower than one star I would.

Positive experience: great place

Negative experience: Staff is filled with a bunch of kids who don't care, now they're out of sanitizing wipes, am I supposed to raw dog these machines?

Negative experience: Man comes in screaming the N word at the top of his lungs. He’s a regular. Was disgusted. Will not be visiting.

Fantastic experience: What a cool spot. Tons of equipment free 7 day trial period, chill atmosphere

Negative experience: My younger sister was verbally harassed and body shamed at this location and was told the person couldn’t be asked to leave. really horrible

Negative experience: Just got a membership due to moving. Yikes..... It's not Chuze. It's dirty, the staff lay on the couches, I never see anyone cleaning, very young crowd, I'm very disappointed. Where's the management?

Fantastic experience: Been going here for about a year. The staff are considerate and helpful without being pushy. Price and accessibility are good, too. Very few equipment hogs outside peak hours.

Negative experience: This is the filthiest gym I’ve ever been to. Literally wads of hair everywhere. Half the people in the gym don’t clean their equipment and I’ve personally never witnessed staff cleaning either. Very young crowd.

Negative experience: The staff is absolutely lazy and inattentive. There is rarely any sanitizing wipes available and the "regulars" seem to not even bother cleaning the machines. Most likely due to the lack of sanitizing wipes. The guys at the counter are either busy with their faces in their phones or lewdly glaring at women as they leave the facility. OR their are laying on the waiting area couch. Not sitting, but laying out like it's their mf crib. When the sunset is just right you can see the glimmer of fawkn hair in all the corners of walls and machinery. I now truly understand the why the phrase "you get what you pay for" was popularized.

Negative experience: The whole time I was there they never changed the filters on their water stations. Bathrooms always smelled a little funky. The staff is rude and entitled, the management is clueless. No wonder they stayed open during the pandemic. They have no regard for the community that they operate in.

Negative experience: I have been coming to this gym sense it first opened about 5 years ago. Everything is amazing great equipment, hours and it’s always spotless clean, but I have had many encounters over the years as many others have had with Olga a personal trainer that runs some classes. She has been one of the most rude, inconsiderate, disrespectful, and insulting people I have ever come across. She has told me numerous times that “there is a class and I’m in the way” 30 minutes or so prior to the actual start time. She will crowd me with her signs and other gym equipment to try and push me away, and has purposely ran into me with intent to knock me over. She creates extremely dangerous environments with her class making people in the class run around others lifting free weight throughout the whole gym. Not only that but she has hit me with a barbell while I was resting in between my sets, she looked me in the eyes and turned around with the barbell hit me in the leg looked at me with a dirty look and walked away. I’ve never gone up to this woman and started any conversation with her before and I’m not sure what her personal issues are with me but had I ever truly been in the way things would be different if she would say something politely and ask me to move. Now that she has resulted in physical actions I believe she needs to be disciplined or removed. Safe to say and sorry to say that I’m looking elsewhere to take my money.

Negative experience: Communication is absolutely horrible. I went in on 03/05 to cancel my membership and they told me they couldn’t do it in store so I was handed an email. I emailed the person I was supposed to, so I could cancel before my move out of state. It’s 3/14 and I still haven’t heard back. I called on 3/12 to speak to a manager but one wasn’t in. I was told I would get a call first thing the next morning. Never got a call. Finally I called today 3/14 and spoke to a manager who was super monotone, didn’t care about my concerns- he just asked for a phone number and told me it was cancelled. He said he wasn’t sure why anybody didn’t reach out to me then said goodbye. I joined crunch because I can’t stand planet fitness and there was a location in Kansas that was phenomenal… in all honesty planet fitness is amazing compared to this location. Don’t waste your money

Positive experience: I requested over the phone to cancel my membership last year, and I was convinced to freeze my membership instead. An employee, who most likely just misunderstood the policy, assured me it would be valid until I chose to restart it. However, this was not true, and Crunch started charging me again without my consent after the freeze period (which, again, I was told would last until I unfroze my membership). I sent an email requesting to speak to someone about this, and was forced to file a dispute because my email was ignored. At this time, I also emailed with an additional cancellation request. I did receive a text in response to this, but the first issue was still ignored. This exchange happened in January and my account two months later still just says "Inactive" with no membership end date on it. Still giving three stars because I like the gym itself, it's a really nice environment and I feel comfortable working there. For the most part, the employees are very kind. I chose to cancel due to distance after moving and personal hardship, so having to be faced with such difficulty while cancelling a membership for a place I actually enjoyed really just sucks.

Positive experience: i have been going here for close to a year. almost all staff are pretty friendly especially the woman with long blonde hair and the man with black framed glasses but i’m not sure if they still work here. i canceled my membership due to the distance from my house. however, recently, there is a new (manager?) sarah who seems to never give anyone the benefit of the doubt and is hostile. i had come here with my partner many times but the last time i did this new manager demanded his photo ID when we had never been asked that. he didn’t have it on him because we didn’t know about this policy. after being frustrated with us, this manager huffs and gives us a warning that we need to bring it in next time. if she could have been more understanding that we didn’t know this policy it would have been much nicer. most recently, i checked in and she called me over and told me my membership was canceled. i explained to her that i should still be valid until the 7th and she got frustrated with me again and looked it up. she let me go by but she seemed very hostile or at the very least passive aggressive. i’d much more appreciate management at the place i paid to be at treat me with the benefit of the doubt and not as someone trying to cheat the system at every point. she is new to her position, but if she had started earlier i would have canceled earlier. i understand her need to enforce rules but the way she does is completely unacceptable. additionally, while a lot of the equipment is usable, 3 treadmills and 3/8 stair master machines are out of order. are either broken or partially broken. attached are pictures of some equipment that desperately needs to be fixed. the women’s locker rooms (mostly toilet areas) are usually a little dirty. at one point there were menstrual products in the women’s, which i greatly appreciated but they were not restocked after a month. in general, this gym is alright but i’d recommend looking elsewhere before joining

Fantastic experience: The places like family I really enjoy it there is no judgment everybody is super cool!

Fantastic experience: Great gym! Low membership cost, convenient location and has all of the equipment I need. Sara at the front desk is always helpful, friendly, and is always available to show clients how to use any piece of workout machinery.

Fantastic experience: good gym

Fantastic experience: Crunch is a awesome, breat employees and great workout buddies.

Fantastic experience: Great gym

Fantastic experience: Is it possible to put on more hip hop, R&B music? Love you guys!

Fantastic experience: Noelle Cepeda was absolutely incredible on my tour and will definitely be going back also VERY knowledgeable on the equipment and supplements

Fantastic experience: Amazing staff and affordable prices! they're always willing to help you and work with you on your fitness journey!

Negative experience: Very unpleasant experience In the gym .. Way too hard to cancel your service they charge way too much . Second time they change their prices with out warning.

Positive experience: Staff are nice. Only wish the hours were longer. Like maybe they close at 12 am instead of 11 pm. If your thinking about getting a personal trainer and your a beigginer I would reccomend Tom. He's been my PT for 2 1/2 months and he's consitent and down to earth.

Negative experience: They close at a ridiculous 7:pm on weekends. Some people are trying not to drink Alcohol so much; so would rather be at the gym working out, but no choice at Crunch Fitness, closed at 7:pm. They also on many occasions have gauged their members by saying that everyone needs a towel when workingout, so if you don't have a towel, they charge members $3.00 to use one of theirs. This just got me thinking; my health insurance pays for my membership, so I wonder if they have charge my insurance company for using a towel, that they never gave to me; I am going to inquire!

Negative experience: I had multiple issues with money. I was constantly getting charged late fees when I had the right amount in my bank. Not only did I get charged late fees, but they also had scammers calling me using their name. I wanted to cancel my member ship and they said I had to wait till my year was over, so I waited and they still charged me an annual fee a whole month before my full year had ended. I had asked for a refund but their policy says other wise. I’ve asked multiple times for my money back especially when I needed it and they just threw me to the curb. They don’t tell you anything about their policy until you’re having issues with them.

Negative experience: Canceling membership is a hassle. From all the other gyms I went to I never had such a big problem. To cancel from what I was told is a written cancel of the membership. Gym is medium, every busy from the times I went. Make sure to read what you sign before

Negative experience: If I could give them less then 1 star I would. horrible gym there is never a manager that can help you they took my money when I had already cancel with them spoke to Wes Hudson very unprofessional disrespectful man ! he kept hanging up on me I would call back and they would hang up the call with out answering and all because I asking to refund my yearly fee I cancel so I don’t think they should charge me a yearly fee anymore when I’m not longer continuing with them. So I wouldn’t recommend this gym at all the staff there don’t even know what there doing

Negative experience: Gym has lots of equipment and is never super busy which is nice. However, I recently canceled my membership due to an extremely rude personal trainer Sami. Sami, has made rude comments to me on multiple occasions from saying “I never work hard and only look good because of genetics” to interrupting me mid set bashing me and telling me how “horrible my tattoo looked” while him and his client stood there laughing at me. This encounter left me in tears, I do not pay to come to the gym and get harassed by the staff. Therefore I am taking my business elsewhere. Half of these reviews saying how great of a trainer he is are fake. He goes up to people in the gym and will insist, (annoy them really) until they write a review right there and then in front of him while he watches. The gym also plays their music really loud to the point where you can’t even hear your own, parking lot is a mess no painted spots or cameras for your safety. I can honestly say I am happy to leave this gym. Do not recommend.

Negative experience: Second price hike as well as the gym bros at the front counter. Not making you feel too comfortable overall we are we changing our gym. They also make you jump through unnecessary hoops just to cancel your service wow

Fantastic experience: Amazing staff and affordable prices! they're always willing to help you and work with you on your fitness journey!

Fantastic experience: My son loves the atmosphere! (I don't personally go, and I probably should) The staff made it very easy to sign him up for the perfect membership with a decent monthly payment.

Fantastic experience: Dawood helped me get started on a membership quickly and easily. The gym is extremely clean and has many amenities.

Fantastic experience: Facility is great, clean and organized. The staff is great, Dawood is always very welcoming and is always a great help for information. Highly recommend this gym

Fantastic experience: Dawoob helped me out a lot I’m from out of town and he made it super easy to get a short pass for the week

Fantastic experience: BEST GYM IN TOWN! Clean & nice equipment! Staff is very respectful & kind!

Fantastic experience: BEST GYM EVER! I needed help and instead of making me feel stupid like most people would these days, the workers helped me with humbleness! All around enjoy Zumba as well best choice I made to join ❤️❤️❤️

Fantastic experience: Nice gym total word vomit when selling me a membership though if I move to the area I'd probably join

Fantastic experience: An absolutely amazing and spacious facility! workers are absolutely amazing shout out especially to Noel one day I have lost my wallet and she helped me found it unfortunately I was missing some cash out of it but she gave me a discount on a drink for it I have been going to this gym for about 2 years now and I have never felt more comfortable and at home at a gym that I have here! Everyone is incredibly kind and they hype you up! If you are looking for an amazing gym please consider this one!