24 Hour Fitness

Positive experience: I love the aqua zumba class. Francine is so enthusiastic and keeps us all focused on our work out. She really is amazing and makes the class such fun. Also like the feeling of camaraderie with all the class members. Wish the pool was cleaner.

Negative experience: Extremely overcrowded, good luck if you are trying to be consistent. Too many people hogging machines.

Positive experience: I’ve been a member forever, which makes it sad to see that their response time for fixing equipment and or pool, jacuzzi and steamroom has not improved over the years. Today I called the front desk and was shocked how unfriendly and abrupt the lady was. Maybe she was mad working a holiday?

Negative experience: Men locker and sauna room are so dirty look like no one ever clean it.

Fantastic experience: Jocelyn very friendly and helpful

Fantastic experience: Such a great environment to workout in and absolutely love the workers!!! Especially joceyln , she always has a smile on her face :)

Fantastic experience: Wishes was AMAZING! She is very thorough and explains the workouts in a way that makes sense for people who don’t work out often. She is also a nutritionist, so my husband and I will be taking advantage of her expertise. If you’re looking for a personal trainer, I highly recommend Wishes!!

Fantastic experience: Jocelyn the best team member of 24h! Lovely, professional, approachable and always helpful!

Fantastic experience: Jocelyn is very friendly and helpful she makes me want to come in every day

Fantastic experience: Jocelyn is the best. Best 24 hour around.

Positive experience: I think 3 stars are generous. The women’s locker rooms are generally dirty and the showers I don’t think ever really get cleaned. I only go for the pool which is now closed due to a lack of maintenance. So we will see if I revise this to a 1 star.

Positive experience: Overall, 24 Hour Fitness is a good gym. I had been a member here for a number of years. I do like the fact they the pool and hot tub and steam room and sauna. Nice additions for a gym. Good selection of machines. I know I had an issue with a not properly functioning machine. I told a staff member which machine. Came in the next few times and no fix to the machine. Made me feel like the staff wasn't listening. Wish there were more cleaning stations to encourage people to wipe down machines. Not many, and a lot of times, they were empty. Wish I saw team members walking around more often checking or cleaning. Other gyms I have seen are much better at this and cleaning stations.

Fantastic experience: Was a great time exercising amongst others serious about fitness.

Fantastic experience: Brianna was an excellent help and was able to get my partner the best deal … I appreciate her!

Fantastic experience: Brianna, demomstrated excellent customer service. She listened to what my health needs were and provided a helpful in solution. I would recommemd getting a membership at the Apple Valley location. Their equipment is up to date and the facility is very clean.

Positive experience: The 24h shirtless policy must not apply at this gym. Also why does it take so long to replace broken padding on the equipment. It’s been months and I still see the same machines have the padding damaged.

Fantastic experience: Breanna was very polite and professional.

Negative experience: I was going to call the health department but I thought I would talk to your company first I am a disabled member I can only use the pool area I was there the other day I went into the steam room it disgustingly smelled of mold I looked at the tiles and some of them have gross black mold then when I went to the women's locker room to shower the disabled persons shower wasn't working no water would come out and I started getting very sick from the mold I was breathing in from the steam room so I had to choose one of the smaller showers and it was physically very difficult for me to use and all the shower walls have some amount of black mold in them I was completely beyond disgusted by the whole mold condition in the pool area I pay money to go there and relax my mussels and help with stress but unfortunately I wasn't able to do that I truly feel that the 24hr company could remodel the pool area to make it cleaner and peaceful for it's paying members your company needs to put in newer showers like a insert instead of the rotted mold infested outdated tile showers and in the steam room because I'm sure I'm not the only customer that feels this way so for the health and safety of the members please consider doing a much needed remodel thank you

Fantastic experience: Beautiful

Positive experience: I wish there were more cleaning stations. I've enjoyed everything else about the gym. There is a lot to do here, and all kinds of people working out to be healthier.

Fantastic experience: Brianna at the front desk is amazing and helped me get set up as a new member! Highly recommend!

Negative experience: Automatic renewal my membership without my permission. The store can not refound. I have to call my bank to replace my credit card and stop that transaction. very bad experience.

Negative experience: Uhh GROSS. I travel all over the country using 24 wherever I can. Every time I come back home to Apple valley location i always feel so embarrassed. Majority of 24 hrs are very clean and equipment is well maintained. Now there’s more equipment with an out of service sign, broken or missing cycle pedals, paper towel never replenished to wipe off equipment. Recumbent bike seats, the foam is a joke, women’s restroom is nasty like it hasn’t been cleaned in days, out of service stalls, dirty floors, hair everywhere. Where is our money going? Certainly not to the upkeep of our facility. Take some pride people. MANAGEMENT. GET. IT. TOGETHER. Get OFF your sorry butts and start making improvements! Or corporate get someone in charge who will!

Fantastic experience: Gretchen is a absolutely a amazing trainer.

Positive experience: I come in late at night with my sister and we usually have a good experience but recently some creepy guy came up to us and wouldn’t leave us alone. He made us very uncomfortable but luckily the guy at the front desk saw what was going on and kicked him out. I don’t know the front desk guys name but I want to thank him for keeping us safe!

Fantastic experience: Just getting back into working out. Joey at the front desk was very kind and welcoming. I really felt comfortable as soon as I walked in which kept me motivated. Look forward to continuing my weight loss journey

Fantastic experience: Sunny helped me sign up today and she was literally sunny. She was very enthusiastic and passionate about her job. She answered all my questions with assurance. Make her CEO at this point.

Fantastic experience: Sunny was amazing she made the sign up process fast and easy. Highly recommended great facility

Negative experience: I work out at this gym and I’m considering going somewhere else because it’s extremely dirty! I never see anyone cleaning… I will be calling corporate tomorrow and I will voice my opinion to the manager as well, hopefully it improves!!!! It sucks tho because I paid for my membership is full.. I wonder if I can get a refund?

Fantastic experience: Sunny H was awesome, I had the best experience at 24 Fitness and she helped figure out how to log in. Definitely will come back. ✋‍↕️

Fantastic experience: Sunny H was very helpful and provided us with wonderful information about the company

Positive experience: Staff is super nice. ONLY reason not giving 5 stars is because it's always packed and full. Only when I go at really late at night or at 3am is when everything is mostly available. We need a new 24hr fitness up here

Fantastic experience: Sunny, help me out with my membership she got me all set up. Thank you Sonny. Appreciate you. You’re awesome.

Fantastic experience: Sunny was very amazing and very helpful

Fantastic experience: Sunny at 24 Hour Fitness Apple valley was incredibly helpful and so nice! She went out of her way to make sure I had everything I needed and made the whole experience welcoming and easy. You can tell she truly cares — such a pleasure to interact with! She needs a raise

Fantastic experience: Sunny was amazing with helping me get my membership!

Fantastic experience: Best gym in the high desert

Fantastic experience: Sunny helped me out and gave me the best deal on my 24 hour fitness membership. And she is awesome

Fantastic experience: Joshua D very caring and respectful

Fantastic experience: Great experience Josh D makes it such a welcoming environment every time.

Fantastic experience: Joshua D is always friendly and welcoming

Fantastic experience: Joshua D. Is awesome, really nice and friendly. We love 24! Been a member for over 20 years and now my kids go. Wouldn’t go anywhere else.

Fantastic experience: Joshua D is always there to provide our at the door service check in with maximum efficiency. He's an excellent worker

Positive experience: Pretty good gym for pricing, employees like Joshua D. behind the counter are chill too

Fantastic experience: Joshua D always there to help

Fantastic experience: Good Service Josh D

Fantastic experience: Joshua D great service always greats us on my way in and way great personality

Fantastic experience: Beautiful amazing by josh D

Fantastic experience: Sunny appreciate the help. Thank you

Fantastic experience: Sade’s U-Jam class is always so much fun! It doesn’t even feel like a workout. It’s a dance party!!!

Fantastic experience: Kai-Niambi D'Espyne is a U-Jam Fitness instructor here at 24 Hour Fitness Apple Valley. I really enjoy taking her class. She makes me feel good about myself and gives me a reason to wake up and come to the gym. Her energy is contagious. Thank you Kai for providing a safe fun place for me to workout.

Fantastic experience: Great service and friendly environment

Fantastic experience: I love it so good

Fantastic experience: Melanie is so energetic at 24 hour fitness. She greets me with great energy and every experience I have is amazing !! Shout out to her! 5 stars!

Fantastic experience: Mel is the most amazing person! Makes you feel so welcomed! You won’t even need pre work out! 10 out of 10

Negative experience: I had a very disappointing experience today. The front receptionist was extremely rude and unprofessional. When I asked a question, she put her hand up to stop me mid-sentence—completely unacceptable behavior for someone in customer service. I was already having issues with the check-in process, and instead of offering any help, she seemed uninterested and dismissive. Overall, my experience was horrible, and I would not recommend this place based on how poorly I was treated.

Fantastic experience: I was impressed with Melissa this past weekend. She was very attentive at the main entrance. She greeted everybody and was very respectful. She was very gracious and polite,thank you for hiring such professional and dedicated personnel!

Fantastic experience: Josh is always friendly, informative, and extremely helpful

Fantastic experience: Amazing customer service! They helped me out a lot when it came to my Active and Fit account and what I needed to get from it.

Fantastic experience: Bre and Jocelyn were excellent. They make my gym experience smooth

Fantastic experience: Joselin is always so welcoming

Fantastic experience: Sarah J. Has been a fantastic help with getting signed up when I was having the worst time! Definitely recommend!! <3

Fantastic experience: There’s an employer named Josh, he’s super attentive and super kind and always willing to help anybody. And he’s really kind.

Fantastic experience: Ms. Karley is amazing. Super friendly and uplifting person and gets you extremely motivated to work your body work.

Fantastic experience: Bree was nice and helpful

Fantastic experience: Super helpful!

Fantastic experience: Very helpful!

Negative experience: Steam room always out of service , restrooms are always dirty , sauna overcrowded , rude people everywhere

Fantastic experience: Love the equipment here very neat lots to do definitely coming back

Fantastic experience: Great gym and customer service especially there employee (sunny) she very kind and made me felt comfortable and welcome and handled everything perfectly and answered every question and concerns I had with no problem I recommend this location to anyone …..

Fantastic experience: Sunny was professional

Fantastic experience: Hello Everyone my name is Lonzoe A Now Again. New Member At the Forever Great Fun 24Hour Fitness Club . This Amazing Beautiful Spirit Miss Sunny Gave Great Outstanding Customer service yesterday.. leaving satisfy... Such A Sweet heart. Why eat Cookies ..just have her around.lol ❤️

Fantastic experience: Sunny was able to get memberships for my whole family, she was very helpful and polite. 5 Stars.

Fantastic experience: Sunny was very helpful to get my membership started!

Fantastic experience: Sunny H. Was really helpful!

Fantastic experience: Sunny H was very helpful and quick with getting me my membership.

Fantastic experience: Sunny H was very helpful for myself and my friend that was getting a membership.

Fantastic experience: Sunny H was really respectful and nice good customer service

Positive experience: Gym is okay, they currently putting in new machines. Staff is friendly. I give it only 3 because place is over crowded hard to find a machine to workout on. Happy ever any free weights available either. Also people bringing in there dogs. Some are puppies running up on you while your lifting. Almost dropped my weights on one of them. Hurt myself avoiding this dog while lifting. And this is almost every day.

Fantastic experience: I just recently signed up for a membership and was having issues setting up my account on the 24hr Go app. Sunny H was awesome and so helpful in assisting me with the technical difficulties I was running into. Top notch customer service! Thank you! If you’re having issues with the 24hr Go app, ask for Sunny H, she’s the app wizard!

Fantastic experience: Brii. O was amazing with her attitude. Called beforehand. Said she’d hook it up w the sales. Doing this out of my own accord asw. (Girl w glasses)

Fantastic experience: Nice clean gym great staff. Getting way too crowded. 24 hour fitness needs to step it up build another gym on the west side of the High Desert or the GYM that operates up here will eventually compete with them down the hill.

Positive experience: I’d say it’s a pretty good gym, small but had many machines that can get you a good workout, staff is friendly and honestly a great gym to come too

Positive experience: They are awesome. Clean, and they just installed new machines.

Positive experience: Excellent strong water pressure in the showers but they need to not work with the same construction company… whoever installed the shower hook in the shower stall put it where the water hits it yet there’s a glass panel where they should have put the hook. The glass panel is there for a reason and now it’s not really serving a purpose other than having a dry place to put your toiletries that will get wet anyway… Also the soap box is right where you elbows go when you’re washing your hair making the large space feel cramped. They should have put it across like most 24hr fitness locations. Whoever installed the stuff in the showers really doesn’t think things through.

Negative experience: Sauna at this location doesn’t heat up between midnight and 4AM

Negative experience: It's one of the worst gyms. Sanitation is horrible, always smells, and you can never find any help besides the small chatty group of coworkers at the back that never help anyone besides people they know.

Fantastic experience: I only go for the pickleball although they offer a good selection of classes. We have limited times for pickleball. I really wish someone would build some dedicated courts for all of us.

Negative experience: wild. the sauna and steam rules say don’t pour anything on the equipment some guy pipes a bottle of unknown liquid drinks up the whole room, can’t breathe, could be allergic, walk up to the front desk and the young guy says “what do you want me to do about it” going to the better bossiness burro complaint. management is ok with someone being potentially poisoned in the steam room. wouldn’t even go talk to the guy

Negative experience: People are causing a disturbance while people are working out making people feel uncomfortable! While I only had a membership here 3 weeks

Negative experience: Three weeks ago i mentioned to staff on day shift that i noticed that there is a lot of non members coming into the gym without a membership and that Horace is the only staff that i noticed who makes sure that the only members are coming in. They assured me they would take action and prevent this from happening on the late shift. On 11/18/2024 i was a victim along with others who had our locks cut and our belongings stolen. I immediately brought it to the staff members attentioned he told me that the others at the front desk at the time also reported their belongings were taken. I then seen a transient person who wasn't a member come out from the bathroom. I asked the staff why did he let him go in the locker room and use the bathroom without supervision. He replied he is just using the bathroom and that he went in two times to check on him. The following morning i spoke to the manager who didn't seem a bit concerned. I asked him did he look at the cameras. He said he just arrived about 15 minutes prior to me coming in. I was told from another staff member that the manager comes in at 830am and at this time it was about 10:30 am. I asked if he has time to review the cameras. He told me he isn't going to review the cameras until the police arrive. At this time i told him i want to cancel my membership and i feel unsafe knowing that 24 hour fitness manager doesn't seem to even care. I called him later that night around 4 pm and asked if he reviewed it or if the sheriffs had come in yet. He told me no again and that he could check the cameras but he won't until the police arrive. I asked why won't you look at the cameras. He told me I supposed I could look but i am busy. If us member aren't important enough for them to at least write down the members or review the cameras. I am just trying to bring awareness to others. Don't bring your belongings in. BECAUSE ACCORDING TO 24 HOUR FITNESS MANAGER. THEY AREN'T RESPONSIBLE EVEN THOUGH THEY TEND TO LET ANYONE IN DURING THE LATE HOURS.

Fantastic experience: My experience with 24 hour Fitness in Apple Valley was very pleasant. Frankie is the Personal Trainer assigned to me and he was very pleasant and accommodating. He adapted every exercise and reps to match my current abilities. He was very patient and encouraging which I appreciated.

Negative experience: I’ve seen it all here and Eastvale location. From excess dust, mold, non-working sinks, no seat covers for weeks, excess hair on the floors, trash, ect. If I see obvious trash near my working area, I don’t mind, I pick it up but I have to agree with the lack of cleanliness. No matter what time of the day/night it is, I have not seen them vacuum/mop the floor nor in the lockers. The staff is okay, somewhat decent but management sucks. I’ve had odd interactions with the manager there, Cameron. Nothing against him but he seems to play favoritism with guests surrounding rules and principles. One example, I recently asked about children coming to the gym and I was told children under 12 are not allowed at the gym but I see children under 12 frequently, usually at night and I happened to call in the daytime over the phone. It’s great that they recently installed more machines but the cleaning doesn’t take place. Even the ceilings are filthy. The sink in the ladies room doesn’t work and there is the appearance of mold below the sink. There was a time where there were no toilet seat covers for about 2 weeks and when asked they said their order was behind. That’s understandable but this is a commercial gym. I’m debating if I should just cancel and go to a less commercial gym. One good thing I will add is that most of the “regulars” I see are down to earth people and always say hello, so that is a positive aspect from the gym community there

Negative experience: I’ve seen it all here and Eastvale location. From excess dust, mold, non-working sinks, no seat covers for weeks, excess hair on the floors, trash, ect. If I see obvious trash near my working area, I don’t mind, I pick it up but I have to agree with the lack of cleanliness. No matter what time of the day/night it is, I have not seen them vacuum/mop the floor nor in the lockers. The staff is okay, somewhat decent but management sucks. I’ve had odd interactions with the manager there, Cameron. Nothing against him but he seems to play favoritism with guests surrounding rules and principles. One example, I recently asked about children coming to the gym and I was told children under 12 are not allowed at the gym but I see children under 12 frequently, usually at night and I happened to call in the daytime over the phone. It’s great that they recently installed more machines but the cleaning doesn’t take place. Even the ceilings are filthy. The sink in the ladies room doesn’t work and there is the appearance of mold below the sink. There was a time where there were no toilet seat covers for about 2 weeks and when asked they said their order was behind. That’s understandable but this is a commercial gym. I’m debating if I should just cancel and go to a less commercial gym. One good thing I will add is that most of the “regulars” I see are down to earth people and always say hello, so that is a positive aspect from the gym community there

Negative experience: I hate to say this about 24hr fitness, maybe it’s just this location, don’t know what’s going on. They urgently need attention to maintenance and housekeeping. Equipment & other things broken down takes too long to get repaired if they ever do. Cleanliness is the worst! Everything is dirty equipment, floors, walls, locker area, restrooms, pool area, sauna, steam room, etc. Everything is horrible, never ever seen nobody mopping the lockers, restrooms, sauna, steam room or pool area floors or cleaning anything, it’s disgusting, as soon as you walk thru the doors it’s smells like feet!! Disappointing! Time to find a new gym. ‍♂️

Negative experience: I love all the new equipment but have to agree with a previous post about the cleanliness. The gym floor is hit or miss, usually miss. The paper towels are often empty and the spray bottles broken. The mens room is some order of disgusting everytime I go in. And its not normal busy day dirty. It's clearly urine that has been on the floor long enough to dry and build up to a horid smell. I'm seriously considering finding another gym to go to.

Fantastic experience: Me and my husband had our first training session with Joshua it was awesome.

Positive experience: Fairly good gym with excellent amenities. Aside from minor things such as having only few cleaning stations for equipment around the gym, I recommend this gym. They have a variety of machines and free weights. Not to mention a lap pool, sauna, steam room, various studios available. For the price ask, it is a worthwhile deal to stay in shape.

Negative experience: No matter the time of the day this place is always dirty. Overpriced membership, yearly maintenance fee and can’t keep the place at least a bit clean. No seat covers bloody floor. They respond but it’s been like this the two years since I moved out here seems like they don’t really care. I’ve been to many facilities Orange, Anaheim, Fullerton, Santa Ana, Buena Park, Ontario, corona San Francisco etc. and this is by far the worst.

Negative experience: I joined 24 due to heath resons. I am trying to keep up the physical therapy I've learned. It is sad the staff and the other guess here don't care or take pride in taking care of this gym. The Sanitation is not there. I see few sraff members cleaning. However, I never see staff cleaning the Workout equipment. You can see other people sweat drops on equipment. Half the Cleaning stations either have empty bottles or broken bottles or no paper towels. I have had to start taking my own spray bottle. I see use dirty paper towels left all over the floor and staff members never come around to pick them up. Also, helf the Weight machines have no weight on them. It's been all rubbed off so you don't know how much weight you're Lifting, so you'll never know how to improve. My dr also told me to swim. The last time I was there a man started blowing in nose. That is so Unhygienic. I was a guess a Planet fitness the last 3 weekends with boyfriend. I see people cleaning wiping down equipment. Also They have multiple cleaning stations. Fully stocked and functioning bottles. I'm contemplating canceling 24 and opening one with Planet fitness. At planet fitness there is also some to welcome you in. There staff at 24 very rarely at the front desk, just anybody can walk in. I will be making a decision here in the next month to Stay or cancel.