National Fitness Center

Fantastic experience: Hands down, the staff at the Walbrook Knoxville location is unmatched. They take the time to get to know the members as individuals, their routines, what kind of drinks they like, etc. From management to trainers, to front desk staff, the courtesy and care they provide to the members is absolutely top notch. I could go on all day.

Negative experience: Horrible experience. Signed up for a month-to-month contract, and the lady who took down the information deceived us and made it an annual contract. She was later fired for mishandling accounts which was confirmed by employees at the front desk. Upon trying to cancel the account 9 months later, we were hit with a large cancellation fee due to this incident with the fired employee. Spoke with the general manager, who stated that she was let go, and then caught himself and tried to lie his way out of having said it. Very poor business attitude once he was caught in a lie. Refused to waive the cancellation fee despite what had happened. To make matters worse, this man reached across the desk and put his hands on me at one point. This is an incredibly shady National Fitness center, and we highly recommend that you use another fitness center for your workouts. Also of note, grandson came home twice with a rash after swimming in the pool. Lastly, don't expect any paperwork beyond receiving it through emails, and good luck with that. Trying to get confirmation of canceling an account via paperwork is not an option. Just an absolutely horrible experience. Not recommended in any way at this time. There are much better options out there for health and exercise without worrying about being taken to the bank for something you were deceived in signing up for.

Fantastic experience: We love National Fitness. The staff is friendly,kind and always willing to help.

Fantastic experience: The indoor pool and slide are always a good time!

Fantastic experience: Very helpful and positive staff. They have a lot of machines so even if it's busy I usually do not have to wait. It is always very clean.

Negative experience: Please don't get membership they are scams every time I come here either something is broken or closed they always have an issue today I went and the kids pool was broken the outside pool had some issues and they said we'll you can go to the hot tub I went to the hot tub and it is disgusting and if you get an membership they make you get it for three years I got this membership and I wanted to cancel it cause of all the issues every time and the manger said if you want to cancel the membership you have to pay in full that's how they win when you come the first time to get membership the manager. It's so nice with the smile in his face but when you trying to make a complaint he's a jerk . And plus people aren't nasty come in the pool in underwear you cannot count with the kids at the pool it's disgusting old man's changings close in front of you it's just disgusting they are going in the hot tub and rubbing their back in the hot tub. That was making me one time throw up they have to have some rules they don't the water in the pool is really dory kids are drinking water from the pool that's disgusting . Please don't make membership you will regret it

Fantastic experience: I like the gym its a little more on the expensive side but it's worth it

Positive experience: Gym is decent but the contract is a 3 year grift scheme - looking forward to cancelling next year

Fantastic experience: I loved Joanna's Core Barre class today The real barre moves were my favorite. Wish we could have more like this one.

Fantastic experience: I tried body attack class with Joanna V today and it was the best class ever. She is a pro and athlete and very motivational too. I highly recommend her.

Fantastic experience: Awesome gym & very family oriented

Fantastic experience: We love ❤️ NFC. Its super kool.....and chilled. South Court. Oh yeah

Fantastic experience: I had a great experience signing up at National Fitness thanks to Joanna. She was welcoming, professional, and never pushy. Her sales approach was clear and low-pressure, and she took the time to explain the membership options in a straightforward way. She answered all my questions patiently and showed me around the gym, which made the whole process easy. Overall a pleasant experience from signing up to working out.

Negative experience: If you get approached by a small old blond employee named Joann just leave and avoid the headache she will follow you around and harass you makes you feel so unwelcomed

Fantastic experience: I went for a Free trial. I enjoyed every class, sauna, jacuzzi and pool. It's a beautiful and clean club. Also, I was offered month to month membership (you still have to pay a fee, this part I don't like)

Fantastic experience: About 3 months ago I started coming to national fitness signature expecting to do what I always do which is workout and fall off after a few weeks because of traveling, food, and everyday life that just takes over. Fortunately for me, I found more then a gym, I found a community. The comfortable became uncomfortable and the uncomfortable became growth. I had the pleasure of meeting a couple staff members, Dennis and Joanna, who are always showing encouragement and who probably have never met a stranger. This gym allows you to grow on your schedule. Whatever you want out of it you will receive. I couldn't be more happy with the facility, faculty, and price. If you're not working out at a National Fitness then tour it, and give it a shot, what do you have to lose!!

Negative experience: This is a difficult review to write, but I feel it’s necessary. My family and I have been loyal members of this gym for 12 years and have never had any issues until recently. An employee named Joann White has repeatedly harassed my intellectually disabled daughter and my wife, who is Latina and does not speak English fluently. Joann has yelled at them in the locker room, accusing my daughter of leaving water on the floor after showering. We’ve taken extra steps to make sure this isn’t happening, but the harassment continues. What makes this even more concerning is that Joann comes in while they are using the facilities and proceeds to take a shower herself, meaning she’s most likely not even on the clock during these interactions—she is using the facilities personally. Despite this, she aggressively confronts my wife and daughter, which has made them feel unsafe and unwelcome. We’ve brought this to the attention of management, specifically Rob Jones, I hope you do something about it. After 12 years of peaceful membership, this treatment feels discriminatory and deeply upsetting. I am sharing this in hopes that the gym will take these complaints seriously and that other families never have to experience this kind of behavior.

Negative experience: DO NOT SIGN UP FOR A MEMBERSHIP!!!! In November 2024, NFC explained they were under new management and there were NO contracts for a new membership. Fast forward to attempting to cancel the membership, they sign you up for a YEAR and give you the OPTION to pay monthly or a year upfront. IT IS A CONTRACT!!!! Manager was dismissive and NOT helpful. Will not recommend, will NEVER return.

Negative experience: Horrible management, rude, do not treat you like a human, rather like a dollar sign. I have submitted numerous documents including one from the title company showing I moved 90 miles away and they are still trying to state I have not provided proof! They will need to answer to their maker. RUDE

Negative experience: I was there today 6/13. There was 2 Maintenance men roaming like nothing in the women’s locker room. No warning! Yes a lady with black shirt was with him but not prior. Both walked in at the same time then she left and the two men were there like nothing. Then the one with the white hair kept going through the showers and lockers real chill with a smile like he belonged there and like I had no reason to be alarmed or surprised! They need to post signs prior or close the locker room down when maintenance or repair needs done. It is not okay to not post notices and make proper plans. I left early because of it to shower at home.

Negative experience: **Updating to include that despite the front-facing reply, nobody ever reached out to "gather more information." My wife and I cancelled our membership after nearly two years of complaints (documented) about an aggressive member were never solved appropriately. Management assured me it was going to be handled but it never was. During our last conversation, manager Rob said (paraphrased), "I'm not saying fight the guy but if you need to shut him up ..." This isn't a professional way to escalate issues. Not sure why nothing was ever done but they lost two memberships as a result. I tried for almost two years to handle it the right way. Overall, if you can look past the cleanliness issues and frequently broken equipment, the gym is decent. Lots of amenities and probably the largest gym floor I've ever gotten to use. Front desk staff is always kind in the early AM hours (I cannot speak for afternoon/evening shifts). We've since started at the Y and enjoy it exponentially more, despite having a smaller floor.

Fantastic experience: I enjoy my regular workouts Signature club. I recommend this gym to anyone who enjoys a clean, well-maintained, family friendly gym. The management and staff are always welcoming, friendly, and helpful. I appreciate the extensive range of equipment and wide variety of amities available at this facility.

Fantastic experience: I love working out at the Management signature club. The staff and management team are very professional and friendly. Rob and his team has done a wonderful job managing such a large facility while continuing to meet customer needs. I have been a member since day one and will continue my membership at this club.

Fantastic experience: NFC tazewell is the best, great employees and management,, this place is my 2nd home

Fantastic experience: Outstanding service and equipment and classes for people of all fitness / experience levels

Fantastic experience: Thank you Brooklyn for a fantastic tour. Very sweet and a great representative of the gym. Clean facility and pools. The cardio theatre blew us away.

Fantastic experience: I love the classes offered the childcare equipment the variety of things there is to do my kids enjoy playing basketball the swimming pools the childcare is a plus National fitness is great check out the one on walbrook

Negative experience: Always so clean and neat Well at least it used to be.

Fantastic experience: Took an aqua fit class today. It was amazing!!

Fantastic experience: Healthcare disneyland

Negative experience: Beware! My family & I signed up for a month to month membership. We were very adamant about getting into NO CONTRACT. We’re told they were not the old NFC anymore. Went to cancel our membership bc we will be out of town for 6 months. We were told we have to pay $$$$$$ to break our contract & that we were in a 1 year contract. We didn’t sign up for this nor did we sign any paperwork. They claim to have my signature on file, which is not my signature. Go somewhere else! This place is not that good anyway. Broken equipment just laying around. Sketchy bathrooms & basketball courts are always booked on weekends with volleyball events or something & childcare is always full. I joined bc my wife wanted to & they claimed they were not the “old” NFC anymore. Shady employees & GM (Rob). Check their BBB ratings & comments before you join. Go somewhere else!

Negative experience: Don't even think of going there, these people are scammers. If you sign for 1 year contract they forge your signature on 3 years contract and when you try to cancel the membership, they will not let you cancel before paying them money!!

Positive experience: It's a pretty good gym ... Getting a little bit run down, not as good as it was a couple of years ago

Fantastic experience: The people make this place 5 star

Negative experience: Very disappointed that I drove 30 minutes to use the hot tub, to find out the hot is just luke warm. Told the front desk, just to be told he was already aware, & would tell the mgr again.

Positive experience: I didn’t end up staying a member for personal reasons but I will say that the staff, especially Gavin, are very nice and help you with anything you need. Lots of things to do at this location so I would say to give it a shot!

Fantastic experience: I’ve been a member at NFC for years and just recently signed up for stretching sessions. Joanna and Sarah are both phenomenal and have helped me tremendously with my mobility. I highly recommend this gym and service.

Fantastic experience: Great place to work out, helpful and friendly staff

Negative experience: Honestly I would give no stars, if I could: Price: More expensive than any comparable gym and they push long contracts. Equipment: broken for years. Not well maintained at all. Cleanliness: the men's locker room is absolutely disgusting at times. Personal training: most of the trainers are "bros" and just want to talk about their gym crushes. The ones I've had that actually care don't show up consistently or quit very soon after starting. Bottom line: Every other option is a better option.

Fantastic experience: Always a free lap lane in the pool and available machines to perform unhindered exercise routines.

Fantastic experience: Clean, lots of space, so much to do here including the pools. We like that we have more of a selection of clothing to purchase, good amount of machines. My family and I are very pleased.

Fantastic experience: The staff at this gym genuinely care about everyone that walks thru their door. I will be 65 this year and was nervous about moving to a new city and joining a new gym. They are very wonderful !!!!

Fantastic experience: Please get a Glute Ham Developer

Negative experience: Absolutely disgusting place has gone so far down hill in the last couple of years the staff are rude and unwilling to help they started letting homeless people get memberships Ps. do not let kids go into the sauna caught a guy pleasuring himself in there

Positive experience: It's an awesome facility. With new ownership they are doing construction at Tazwell and Merchants location so I've decided to come to West location. They have a big pool just for kids but the very selfish parents bring their kids to jump and splash in the jacuzzi and heated pool that clearly states kids under 13 aren't allowed a woman tried to accuse me of taking pictures of her kids when I was looking for a charging plug and I thought we ll why do you have your kids in the adult section anyway. I've raised my kids i don't really care to deal with others. It's rude.

Negative experience: Facility is nice for the most part but when things break, they stay broken for a long time, especially the pool and sauna areas. Basketball court is nice, but it’s often rented out to NON-members for cheer events, basketball practice, etc., which is extremely frustrating because I can’t use the facility I’m paying for. The most frustrating part, however, was when after two years of business, I was charged a $35 fee because my credit card had expired. When I asked to speak to someone about it, they encouraged me to call the corporate number or leave a Google review, so here I am. It’s amazing when businesses are willing to sacrifice good service for a relatively small amount of money

Fantastic experience: I love the classes, trainers and equipment that is suited to my needs. I've been to most locations of NFC but the Signature Club is the best in providing exactly what I want to reach my fitness and health goals.

Negative experience: Pools are getting dirty day by day I don’t know why they don’t clean it

Fantastic experience: Best Gym I’ve been to in 20 years, with every amenity imaginable. Very well managed. I feel very welcomed and comfortable at this fitness center

Negative experience: Great gym if you want to pay $500 a year to have them rent out the facilities to non-members half the time. 5 nights a week the gymnasium is rented out to a third party and unavailable for use, at night, when the majority of people use the gym. Unbelievable.

Fantastic experience: My husband and I love going to this gym. The amenities are amazing! Although, I do hope they remodel the spa soon. Employees are nice and helpful! We love going to this gym. Worth every penny.

Negative experience: Not really a bad review type person but NFC is horrible. They will try everything in the books to not let you cancel your membership. Signed up online and for a month to month membership and now they want to to talk to their customer support to be able to cancel. These people suck and are probably one of the shadiest businesses in town. If I could give a 0 star I would.

Fantastic experience: I love Signature National Fitness Center in Knoxville!

Negative experience: Use to be the best place to workout! But Iately when I drop off my baby to workout!. Just two young guys taken care of more thatn 20 kids or more!!… is crazy! When I got my baby was crying so bad!!! Make me feel don’t want to go any more!.

Fantastic experience: Great experience with great staff,#shout out to Tommy! Love the variety of equipment and the indoor and outdoor pools. I can stay in this gym for hours and never get bored.

Negative experience: This gym has trash customer service. My payment didn’t go through for one reason or another and I was still able to come to the gym. Although they nor the app showed me I was late for three days until they charged me with the late payment fee. I was literally here last night for three hours and nothing showed I was late. As I would have paid it if I knew. But today it showed I was late after already charging me and of course they couldn’t help me at the desk. I refuse to call customer service because they don’t care and are very disrespectful. After this contract is over I’m done with this place. Not only that but when I did pay they couldn’t even print me a receipt.

Fantastic experience: Nashville fitness is a great place and they have great and excellent workers

Negative experience: Sales pitch was climbing wall. Buuut have to get certified… each time there is reason why they can’t certify due staffing or events… bummer…

Fantastic experience: Love this gym, especially the ladies only area! Very clean and well maintained.

Negative experience: They are good to promise before you are signed. They don't tell you about all the fees hidden in their contract. Awfully maintained, unprofessional general manager. Run away from this place! Update: Don’t waste your time when these employees ask you to reach out via email, supposedly to fix the issues. They don't do anything about it. They don't even bother opening the emails they ask you to send. Check out the screenshot I attached - it speaks for itself.

Fantastic experience: We love this gym and the staff is so friendly and welcoming especially Wesley at the front desk he is so professional and always makes it a point to say hello and have a great day! It shows he loves his job and has great customer service.

Positive experience: Pros: Great pool facilities Excellent staff Plenty of sport court options Most classes included with membership No mandatory contract policy Cons: Very busy since the membership change Only 5 power racks in the facility and only 3 with space Nowhere near enough safety collars for weights. There might be 6 in the whole place, so they’re short by about 30 sets. Equipment is very aged, particularly weights and cardio machines So your views on this place may vary widely based on your needs. If you need a full fitness center with childcare and amenities, this is one of the best options alongside Fort Sanders. If you need a gym and an exercise space, National Signature is way overpriced for what you get. None of the cardio equipment is new or setup to any connected fitness platform. Lifting equipment is falling apart and not being addressed. As one of the most expensive gym options in Knoxville, I’d expect a lot higher quality equipment.

Negative experience: Don’t do it! They rob you blind and lie about cancellation policies! They don’t care if they leave you broke ! Go somewhere else.

Fantastic experience: Good equipment, facility lay out is good, I'm always greeted by name ,

Fantastic experience: It's an incredible place. Nicest gym by far in Knoxville

Negative experience: NFC uses unethical tactics to trick clients into signing lengthy contracts! Don’t trust them! They will say to contact their review department to resolve complaints but don’t do anything to resolve the predatory practices. Don’t believe anything they advertise! Beware! Many people have complained for good reason!

Negative experience: This used to be a good place before the new management took over. Now the gym is cold, especially the cardio theater, which also needs work due to screen and sound. What are my "facility improvement fees" going towards? Can you turn on the heat? I've been coming here for 10 years so I know how things used to be.

Negative experience: I wish there was a zero star review. I have been trying to cancel my membership for months. I explained my situation to just about every person I have contacted and still they refuse to cancel by membership. I provided proof I no longer live near a facility but was told my proof was insufficient. They offered a buy out of my contract which I can't afford. This company is heartless. Do not sign up for a membership here.

Fantastic experience: The childcare is compassionate and sweet with great workers. The facility is clean. Kenna did a wonderful job with my consultation and even gave me her personal workout plan as a fellow mom of two littles getting back into fitness. We also love taking our littles to swim at night in the winter. Really good value for the price of a membership with options for the whole family!

Negative experience: There’s a bunch content out there right about how this business is “under new management.” They pretty have the worst reputation of any business in the area. I’ve been a member for a while now. Never missed a payment, never been late. This past month I got a new debit card. I tried to update it in their app and the app wouldn’t work correctly. By the time I could get into the club a couple days later, I’d been charged a fee that was over 50% of the cost of my membership. $35 for being late one time because their app wouldn’t work. I reached out via email almost a week ago now to address the issue and they never even contacted me back. All their new sponsored ads are being ridiculed and for good reason. Go anywhere else.

Negative experience: I’m not usually a review kind of person but this business is exceptionally bad. I got roped into a 3 year contract when I mentioned I only wanted a one year contract which the GM agreed to and switched when signing paperwork. I had a money situation within my first thirty days of the contract so I requested a cancellation (which the contract says I am allowed within thirty days of beginning) and he told me he was unable to perform that for me so I was stuck making payments for three years. I’m finally to the end of my three year contract and I’ve called several times to find out steps to cancel since they have switched to a month to month membership away from contracts. Each time I called I couldn’t get a direct answer on the process and when I finally got given a corporate number, I ended up on a line that was a robot and hung up on me twice. I finally got in touch with someone today and now that I am within thirty days of my contract ending I’m required to pay another month worth of membership. I have told every single person who has thought of getting a membership that it is a waste of money and a horrible gym. If you want my complaints about the gym itself, they have a plethora of treadmills which I rarely saw get used to the full capacity meanwhile the weightlifting equipment (which most people seemed to be there for) were almost always in use. So if you wanted to workout for an hour, plan to be at the gym for several because there’s usually only one or two machines for preference and a smaller selection of weights than cheaper gyms in the area offer. The gym itself is fine and clean but it may as well be with the over priced membership they charge. If you plan to get a membership here think otherwise and please find a better gym in the area for a cheaper price, I promise you’ll have a better experience.

Negative experience: There are annual Maintenance fees, as well as additional fees to use amenities such as Red Light therapy, but it has needed bulbs for almost a year (repeatedly reported) >> 10+ bulbs of 30ish are dead. Additionally: - Need more mats available, especially in Stretch/Ab room/etc. areas - Cold in early mornings during winter - Children still allowed in workout areas *** The gym reviews team responded: "Please provide a phone # to discuss" -- RATHER THAN FIX THE ISSUES ***

Negative experience: Horrendous experience for the past two months straight! Mon-Fri there is an opening front desk attendant named Jennifer! Never triggered a reason to be treated so bad in my life! From first encounter to today Jan 6th 2025, is straight attitude, motions with hands instead of words, and personal phone over customer service every single time I have a question or need service. I’m only writing this because I finally asked ANOTHER service member if there’s anyone else experiencing this and they said theirs constant complaints of attitude and disrespect from members but the manager Rob won’t do anything because she’s a FEMALE! The signature club is going down the hill for quite some time but this tops it for me

Negative experience: I realize this place does contracts, or at least they did when we signed up. We signed a 3 year contract. After paying our membership for over 2 years, they would not let me cancel our membership unless we paid a $250 fee and the following month’s payment of about $120. We’re so tight, I couldn’t do that. Even after explaining I wanted to cancel due to incurring some serious medical debt we’re struggling to pay off. National Fitness Center will be a constant reminder of one of the poor financial choices I made as a husband & father, allowing us to sign a lengthy contract with a gym. At least we learned our lesson. ‍♂️ (EDIT) I replied to the email listed below, got response. They’re just replying to reviews to have good PR but not actually doing anything about it.

Fantastic experience: Great staff, excellent experience overall with the atmosphere. Childcare is top notch.

Fantastic experience: Professional and courteous.

Fantastic experience: That my favourite place to do workout and my son can be in day care where working are great people everything is good atmosphere for workouts is the best everything is clean they have a classes Zumba Circe body pump And more So I recommend

Negative experience: Huge facility but not much equipment and the lap pool is not even good. Maintenance also takes weeks to fix small issues. Really not enough to make this place worth over $50 dollars a month. I’ve seen more value at $15 a month gyms. Edit: i cancelled my membership and now they have sent me a $900 collections letter in the mail. Do not get a membership here. I promise you it is not worrh it.

Fantastic experience: Great instructors! Fun music & awesome workout!

Negative experience: Cons: Maintenance issues that remain ignored. 1) woman’s sink leaks and a rag stays wrapped around it as if that fixes it. It’s been that way about 6 mos. 2) The light bulbs over the woman’s sink has been out for nearly 3 years! 3) broken lockers hanging on its hinges 4) TVs were not available for over a month and are usually only half in use. Even the clocks on the walls are wrong. 5) Pool/family changing area ALWAYS smells like dirty diapers and urine from the changing table and diaper bin. One cannot change in there without gagging. No Access to basketball during any prime time because it’s rented out with kids being bussed in droves for cheerleading, volleyball etc ! This is why we left another gym to come here and use the basketball court but there is no reason to advertise it because it’s used around the clock for non members that fill up the bathrooms and foyer with screaming kids. And then the pick up line outside the gym blocks all traffic sitting at front door like a school pick up zone! This wasn’t the presentation when we joined! Members that drop huge weights up on top floor are never told to stop as it’s against the rules and very disruptive downstairs! Children use equipment and cardio area and employees never speak up to implement the rules. The music is a variety but at times screams loud rap and very distasteful music that is what you hear in a golds not an expensive fitness club such as this one. Over the years , we’ve witnessed people walk in and not scan their card and just get away with no contact with the front desk . Sometimes the employee was sitting at the table and never looked up for anything. Occasionally we’d watch them walk straight into the courts with their own basketball and no one cared. While we pay 10x the price of the local gym monthly. For the most part .. I’d expect this at a lower caliber gym where you pay $10-15 month. When we pay what we do we expect it to stand out as much above the average and it’s gone down hill for years.

Positive experience: I'm honestly shocked by all the negative reviews, I have had nothing but great experiences so far. And bonus: all the body balance teachers are absolutely fabulous. My ONLY complaint so far is that there are only 3 exercise bikes in the gym area, and none of them are very hood but other than that specific machine, everything has been amazing so far Actually my other complaint is just that they are not open 24 hours, or at the very least , open late on weekends like they are during the week..

Fantastic experience: For family,fun and health!!! You can't beat it! Period!

Fantastic experience: Thought I would give Brook a shoutout for excellent customer service. She is always friendly, personable, and just in a genuinely good mood which reflects how she handled customer interactions. Kudos to her!

Negative experience: It should be illegal to be this complicated to cancel a membership

Fantastic experience: Spacious, a lot of amenities, and good hours. Not crowded.

Negative experience: Not a very good place, i worked here and they did not treat or pay the staff good.

Positive experience: Nice and friendly staff. Nice atmosphere to workout in. I really liked the lap pool

Negative experience: I was in Oakridge fitness center today. The water in the pool was really cloudy like it was not treated for a while. They also left only one shower to use for customers at about 5:30 on Sunday. Their weekend hours are very short.

Positive experience: I’m going to give this place 3 stars instead of one for now because I’m in the process of cancelling with them, and depending how they handle that I will add or subtract stars. I’m a professional athlete and at the time a single mother, so I needed a place with childcare so I could accomplish my strength training. I’ve been to many gyms across the US and also own one in Colorado so I’m giving my experienced feedback. The childcare: my child is 1.5 years old. She can be needy, and misses her mama. Totally normal behavior, but anytime she made a peep or wanted the staff to play with her they would call me. Two separate occasions I came to pick her up and she had a crayon in her mouth and one time a colored pencil. I’ve worked in daycare before and while this is not a certified daycare facility, age groups should be separated for developmental purposes. The older kids should be able to color/draw and the babies don’t need access to that stuff. I’m not a big fan but I am grateful to the staff who did love on my baby girl making her feel comfortable, but it was luck of the draw. The pool: we only went once but my toddler had fun, so as long as it’s open I think it’s good. For what members pay it wouldn’t be hard to offer towels though, the amount of up charges this place does is not member friendly. The gym: I loved the performance fitness section (CrossFit type). I got all my lifts done there and enjoyed it. I also ran a lot. The treadmills are hit and miss, some are broken but no sign on them, clunky belts etc. I loved the sauna, and it was never over packed, always hot. The bathroom was mostly clean. The staff was always friendly to me as well. Contract: When I signed up I made it clear I might be returning to Colorado, and the agent who signed me up assured me it was an easy process to cancel with proof of address etc. I have all that proof and just started this process today. So I will update this review based on how this goes. I see others have had a difficult time. The 3 year agreement is highway robbery tbh but as a gym owner myself I know that I signed up for it so it’s nothing I can do but do the cancellation process.

Negative experience: This is a horrible place! You don't want to get involved with them. I called to make payment arrangements for someone I'm helping and I talked with a woman named Stacey. She didn't start by giving her name. I had to ask for it and I'm not sure that's it. She began by almost screaming at me. I'm an older senior and this was difficult. She gave me the necessary information I needed to remedy this. She continued in the loud hateful voice as if to intimidate me. I've never belonged to this gym and I would advise any family member or friend not to sign any agreement with them. You don't want to go through this.

Negative experience: SCAM. Was told my membership was cancelled in April of 2023. They’ve charged my account over $100/month for more than a year after they said my membership was cancelled. After two months of having no money left to pay them, they threaten to send to collections.

Fantastic experience: Great staff Wonderful pool, outstanding equipment, the indoor track is the icing on the cake

Negative experience: The staff are rude, it's impossible to cancel, they will straight up lie to you when you sign up and then send it collections Also, childcare is a lie. They do not watch the kids at all and page you if the kid makes any sound at all

Negative experience: National Fitness Center is the worst gym I have ever been a member. I signed up for three years and completed that contract. I called West Signature weeks ago to cancel my membership as my contract had been fulfilled and they stated I needed to speak with manager and was placed on hold. I was then told the manager was on a tour and I would need to call back. I remembered to call back today and they stated now they need a 30-day notice and I must go to the gym to meet with the manager to cancel an already expired contract. Not to mention they charge a maintenance fee above the normal expensive membership two times a year of $25 per person which is ridiculous when their membership fees are already high as it is which is applicable on the July payment which is due tomorrow. This gym has been nothing but problems for my family. Every time we go in, a message plays that there is a message on my account. That message is that my son is too young to tan. This is annoying and always alerts the staff to a normally self check-in process. They advertise that they have basketball gyms and tennis courts however they rent those spaces out to private clubs so they are not available for paying members. Also, the Merchants location once told my son that he was not able to use the weights until after he was 16 years old and we had to home without working out that morning all because she got the rules wrong. We called corporate and they did nothing but correct the employee with no compensation for our hassle even with the high membership fees. We pay almost $5 per day and $7 per day on the two months of year they charge a maintenance fee. Please do yourself a favor and never sign up with them. They will never let you go.

Positive experience: I love the wide range of available options here. The provided mats need to be replaced and the hot tub was gross one time that I went in and I have never gone back in. I also wish I could book appointments for stretching, personal trainers etc. entirely online. With today's technology, there is no excuse. Aside from those small complaints, it is a really nice gym - especially with the child care and an indoor track. I have gone to Planet Fitness and Gold's Gym, and I would recommend the National Fitness Center over those two.

Negative experience: This place couldn’t care LESS about their members. If you have to cancel because you lost your job, can’t pay for your house, totaled your car, undergoing medical issues, whatever it is they do NOT care. The only way you can actually get out of your contract is if you are moving and even then they require proof of your new residence, AND new place of work…. On top of that I was told you STILL have to pay $195…. Truly baffling. They really know how to burn bridges with their loyal members. They won’t even help by lowering your monthly payment to supplement making cancelling your membership nearly freaking impossible. Once my contract ends in December they can expect to lose a loyal member for good. Good thing Crunch Fitness is opening in Fountain City! ;)

Negative experience: I love this gym, but this has GOT to change. I pay an arm and a leg just to even be here. On top of that, the aquatic center is disgusting! Rusty slides, dirty pools, the list goes on! I didn't mind until a piece of metal (shown) went into my foot! For the amount I pay, they clearly don't know how to upkeep the pools.

Fantastic experience: Best gym in town, hands-down

Fantastic experience: Fantastic Gym, helpful staff, a lot of amenities, great family environment. Highly recommended

Negative experience: Do not sign up unless you never want to leave this gym. You are locked in for 3 years, cancellation requires the sacrifice of your left arm and a thousand virgins. Obvious exaggeration, but seriously, you can only cancel if you physically move away from the gym, and then you pay an additional fee, provide proof of new residence, and send it all via certified mail. Oh yeah, once the contract is complete and you think you're out of it, you're wrong. Their contracts apparently auto renew, even if you request to get out at the completion of the contract before it expires. I guess that's one way to keep membership numbers up.