The Edge Fitness Clubs

Positive experience: I love my Trainer! I love the classes! The thing that bothers me is the fact that anytime I purchase the beverage or snacks my card gets charge twice. I told the cashier I did not want to use my card on file, she said ok. When i looked at my account she charged the card on file and she charge the card I want to use an additional 2 times. So now I was out $30, i asked for a refund. The girl looked bewildered, not knowing how to do it. Another employee had to come over to assist and she could not do it either. If this happen only once ok, it's annoying but I could put up with it. But no this has happened multiple times. Look at your account after you purchase something, to ensure your transaction was done properly!

Fantastic experience: Cannot state how happy I am with the service at this location, went from paying close to 100$ at LA fitness to coming here paying one 3rd the price for better service and more amenities. Tanning, Sauna, amazing gym, smoothie bar. Go and check it out! 10/10 recommend

Negative experience: Dear Edge Fitness Management, I am writing to formally file a complaint regarding the unprofessional conduct I experienced at one of your facilities. On [September 27, 2025 approximately 12pm], I entered the gym and politely asked to use the restroom. I identified myself as working in law enforcement and explained I only needed restroom access. The employee, identified as K, responded that she did not care who I was. Her tone and behavior were dismissive and unprofessional. I explained that I wanted to file a complaint about the interaction. I then spoke with one of the managers on duty, who was respectful and professional. He required me to sign a waiver to use the restroom and informed me that his manager would be contacting me on Monday. While I appreciated his professionalism, I believe the initial treatment I received from K was unacceptable and inconsistent with the customer service standards a company like Edge Fitness should uphold. To further test whether this was standard treatment across locations, I visited another Edge Fitness gym and asked to use the restroom. The young man at that location handled the situation properly—he took my credential and was preparing to walk me to the restroom. I stopped him and explained this was only a test to compare experiences. This confirmed for me that my first interaction with K was not reflective of Edge Fitness as a whole, but rather the unprofessional conduct of a single employee. I am requesting that this complaint be documented and reviewed. Employees who cannot treat people with basic professionalism and respect should not be representing your company. Thank you for your time and prompt attention to this matter. I look forward to hearing from management regarding the steps taken to address this issue. Monday 09-29-2025 update K ended up calling into my work place stated I’m harassing her. I would like to speak with a district or area manager

Negative experience: Very poorly managed

Negative experience: They don't have paper towels in their restrooms later in the day. I've noticed this many times. That's terrible. Also, there are a couple of people with a terrible attitude or who are plain lazy who are supposed to make smoothies for customers.

Negative experience: I find that the business model that Edge Fitness Club operates is nefarious and insidious. You have methods of application for a membership online without showing your would-be clientele a breakdown of their receipt until they have already been charged and had the contract signed. There is no mention of the "Processing Fee," which is an added cost of $19.50 to the already exorbitant $114.99 payment due to the $99 enrollment fee for the basic tier on top of the expected $15.99 monthly payment. Nor is there any mention of the "Enhancement Fee" that will charge your would-be clientele an additional $69.99 after 45 days of signing up, after which point it will then become an annual fee based on your sign up date. This is highly unprofessional and deceptive, not to forget that there is a clause in your own agreement contract -that you do NOT emphasize nor make your clientele aware of prior to signing -that "MEMBER AND THE CLUB ARE WAIVING THE RIGHT TO A JURY TRIAL OR TRIAL BEFORE A JUDGE IN A PUBLIC COURT" fully knowing that you are absolving yourselves of any wrongdoing or manipulation. You provide yourselves the right to charge your clientele any additional fee you so choose, and cover yourself in a contract that is not provided to your clientele prior, by stating that you cannot be sued for these actions. Furthermore, while I cannot speak for your other locations, your Christiana Delaware location provides no assistance in explaining the contract, explaining the hidden fees, nor informing your clientele that it is preferable to sign up in person because of a loophole that they provide to help get around the enrollment fee that your online would-be clientele would go through. You are lying by omission to your members upon signing them up without going over the hidden fees that will come for them 45 days in and then some. I will never recommend this gym to anyone I meet and will actively dissuade them from looking into getting a membership so as to prevent them from being hit with crippling hidden fees. I am highly disappointed in your business model and the way you as a company seem to absolve yourselves of any wrongdoing and think you should be ashamed for not having your actual community in mind, entirely putting money and legality first. Please be mindful before you sign the contract to this gym, and if you do, only do so in person, otherwise you’re likely to spend even more money than you need to and be stuck in a year long contract you cannot get out of until that time is up or the amount owed is due, including the asinine “enhancement fees.”

Fantastic experience: Love it, women’s center work out sauna and hydro water massage after!

Fantastic experience: Love the Zumba classes. Also, feeling stronger after personal training with Rohan and attending his strength training class.

Fantastic experience: Mistakenly posted this for Limestone Rd Location, which is also great, but this was really meant for Fashion Center Blvd: Great spot for a good workout. Clean enough to use before work and still feel like you just got showered and ready at home! Two thumbs up and five stars. The staff are nice as well, especially the gentleman who works at the desk most mornings, starting at 5am. I don't remember his name so I won't guess, but many kudos to this guy! ✨ Sidenote: this place runs laps around a certain competitor, who i used to belong to. *Cough* *Ahem* PF *Cough*

Fantastic experience: I have been a member since the Christiana DE opened. Have used a few different trainers , all have been great.

Fantastic experience: There's a movie theater so you can watch a movie and workout and not worry about the time.

Fantastic experience: Women’s only space Classes Sauna That’s all I need

Fantastic experience: Great place highly recommend

Positive experience: Love this gym. Only reason its 4 starts is because my prior Edge Fitness was open 4 til midnight while this one is open 5 til 11

Negative experience: The African American girl who closed on the 8th of July has a horrible attitude. I simply came up to inquire about the cancellation process, and her whole demeanor was not good at all. I would give 0 stars if I could

Negative experience: This place is a joke. My trainer cancelled twice in less than 2 months and they did not credit me those days.

Fantastic experience: Sprint spin class on Wednesday mornings is fantastic. High intensity, quick half hour, extremely motivating instructor. You have to try it. You won’t be disappointed.

Fantastic experience: My trainer Alyssa is incredible. She is a patient yet firm teacher and you can tell she is personally invested in each one of her clients. Shayla the rhythm ride instructor is incredible. She makes anyone feel welcomed and remembers your name. She is encouraging and meets people where they are. The staff is incredibly friendly and also remember you by name. You can tell they all love working together too. The gym is clean and looks brand new every time I enter. The friendliness and welcoming environment helps me stay consistent and not give up on my goals.

Fantastic experience: Great Club . Great Culture. Very Supportive of my Fitness Journey and in achieving my journey and personal fitness goals. Special shout outs to Gina at the Front. Excellent personal service, makes the best shakes. Takes her time to know and understand eaxh customer , very accomodating. Also shout outs to Manager Gia who has leveled up the professionalism but at the same time maintained and even upgraded the camaraderie among and between Staff and Clients. Overall a great and fun place to spend time in a journey of Self Improvement! Highly Recommended

Positive experience: Hello Google Family. I thought I had already reviewed this location. I received a nice body scan from one of the friendly personal trainers on my previous visit here. I must say that the hot water in the showers is definitely not hot enough. I will be visiting other locations. Good night Google Family.

Fantastic experience: Becoming a member this past year has changed my life. With the help of my Edge trainer, Nick, I’ve lost 65 pounds and feel stronger that I ever have. The sense of community at The Edge from workers and fellow members is unmatched. I have moved and am still willing to commute to the Christiana location simply because it feels like home. The classes and support are great!

Positive experience: Gym is OK it’s over all good, The competent need to workers required to enhance their performance? I should not be in a position where I have to repeatedly ask for attention when there are two employees engaged in an unrelated conversation, neglecting their responsibilities. I just wanted to grab a bottle of water and resume my workout, yet I found myself having to politely ask for assistance from employees who should have been ready to assist a customer. I comprehend that you may have been busy, but serving the customer should always be the primary focus.

Fantastic experience: I've been a member here for years, and I've really enjoyed it. Staff are helpful and friendly - in classes and training, they will motivate you to reach your goals. The gym has invested in new equipment several times since I became a member, like adding squat racks (there are now 7 of them), adding a new cable jungle system this month, adding new StairMasters, etc. The cardio cinema is really cool, there are several classrooms, and lots of space. Great members too - some people slam weights, but I've been in many other gyms that are far worse, including Planet Fitness. This is the best gym I'm aware of in Delaware maybe outside of Rise Fitness in Rehoboth.

Fantastic experience: It's a great gym. Great crowd size. Clean facility and awesome equipment. The staff is always a pleasure.

Fantastic experience: I've been with Edge @ Christiana Fashion Center since it opened and it's my happy placeThe staff and the trainers are amazing. I'm always greeted with a smile or words of encouragement when I walk into the gym

Fantastic experience: Children daycare is amazing. Thank you to the daycare staff for always giving my kids the best experience

Positive experience: I wanna give this 5 stars. But they need to extend their hours, especially Friday and Saturday hours.

Fantastic experience: Love this place! Great equipment and great staff! Gina is always helpful if I ever have a question!

Fantastic experience: Had such a great time at this gym! Very clean and kind employees. I felt welcomed for sure. My only concern was after I witnessed a woman (her name is probably Karen or Sara) scorn one of the employees because she was a crybaby about wearing shoes like grown-ups do every single day of their lives. But other than witnessing the infantile customer, I love this place and think the employees deserve better customers that enjoy being there and not taking down other people with them

Fantastic experience: Favorite place of all time. Jenn that works behind the counter is one of my absolute favorites. Whenever I need help she has always gone out her way to make sure I was ok. This place has good energy.

Fantastic experience: Matt is the best trainer he is awesome! I really appreciate Gina at the front desk very friendly and very knowledgeable!

Negative experience: I became a member a few months ago. I was just instructed to put my shoes on while stretching on a yoga mat in the corner no where near any other person or equipment. While I understand safety and keeping shoes on while working out, shoes aren’t supposed to be on yoga mats while stretching/doing yoga exercises. This is a concern to me as I have to stretch after I work out. This is the second concern since I joined. The staff seem to spend their time flirting unconcerned with helping find equipment (as I experienced a few weeks ago) and now policing non-dangerous matters regarding my shoes but not the lack of proper clothing. I paid a year in advance, but so far, I have no desire at this point to renew or recommend this establishment. I spoke to a sales manager who was the only manager available. I asked her why I was being discriminated against as under the “Attire” section, it also states that shirts are to be worn and goes on to say that absorbent shirts are to be worn. “Attire: Wear appropriate workout attire including shirts, and rubber soled shoes. You should wear an absorbent top to keep equipment free of perspiration and maintain sanitary conditions. There are no jeans, work-boots, or open-toed shoes allowed on workout floor. Shoes are required at all times. Club management has the right to refuse entry to the building for attire violations.” The manager then said “She’s not going to address that (shirts).” This is literally the legal definition of discrimination. I will add that one of your own staff (and also one that previously refused to help me find the TRX straps) was working out in nothing but two triangles sewn together this evening. Again, this is discrimination, and for a manager to say she’s not going to address why I was singled out and not the others, I have ZERO interest in promoting this establishment in any way. This doesn’t even include people filming in the locker rooms while others are changing and the lack of people wiping down equipment. TERRIBLY DISAPPOINTED!!!!

Fantastic experience: Every time I come into the facility, Gina at the front desk happily greets me and wishes me a great workout. She also makes the best protein shakes ! Best worker there!!! Everyone else could learn something from her!

Fantastic experience: Gina at the front desk is absolutely wonderful and very welcoming. Gina continues to make me feel comfortable and excited to come in. One of the few reasons I continue my membership here.

Fantastic experience: Absolutely adore Gina at the front desk! Such a bubbly and kind hearted person. Always a smile when I come in and spends some time to ensure I have a good experience when I come in ! Definitely one of the only front desk staff members who takes the time to get to know her people !

Fantastic experience: Leylah provided excellent customer service. Explained everything well. Because of leylah, I’ll absolutely be buying a shake pack.

Fantastic experience: 5 years ago when I joined this gym it was amazing! Still is in some way but I rejoined probably like November or December of 2023?! I was locked into a contract with them despite not feeling safe going there anymore because of a certain member which the cops were well informed 2 about. I maybe should contact customer service and look into a refund or some sort but yeah just watch out for weirdos who prey on women and pretend to be good people and bartenders in their community! ‍♀️✌️Brayan Mora

Negative experience: They make you keep a plan knowing that you can't afford it they over draw your account. No consideration for someone that is homeless. And can't afford to keep paying. So they would rather destroy my bank account

Negative experience: Horrible contracts.

Negative experience: They will steal your money. “I don’t know why your cancellation didn’t go through”. Yeah because you’re stealing. $800 for personal training and you somehow lose the cancelation form. They are thieves, please do not waste your money here

Negative experience: I was promised a 30-day free trial with no questions asked — just to try the gym before moving out of state. I submitted my cancellation request within that window (October 2024), along with valid proof of relocation (a New Jersey license). They ignored it, falsely claimed I lived within 6 miles (despite NJ being a different state), and kept charging me for months. After delaying my cancellation until April 2025, they demanded $178.97 for Feb–April dues — all while refusing to accept their own mistake. I followed the rules, submitted all documentation on time, and was misled. This isn’t just my experience. A quick search shows many others have had similar issues with their shady billing and cancellation practices — especially when ABC Fitness is involved. I’ve filed an official CFPB complaint and escalated this legally. Be careful before signing anything here — promises made upfront were completely ignored.

Fantastic experience: I love the trainers and the vibe.

Fantastic experience: It’s the Greatest Best Gym Ever!!!

Negative experience: The main manager Mike will tell you every lie in the book to sign up. Very un professional with his team as well.

Fantastic experience: Everything is perfect but please.....i have a work all days can you make it till 12 am everyday!!....thank you

Negative experience: I really wanted to like this gym because a lot of my friends go there but I just can’t say I can. The gym is beautiful inside the customer service sucks, the hours of the gym are horrible on the weekend and the plans/ contracts are horrible. I signed up for a three day pass and went to the gym on a Saturday, I admit I did not look at the weekend hours and showed up 15 minutes before closing but how the customer service was I’m glad I didn’t get a chance to workout. I hate to wait 7 minutes at the front desk for someone to come up, then I said to the employee hi how are you and her reply was “what’s up”. I told her about the day pass she said we close in 15 minutes, if you want to know the hours just look at the door. I said have a nice day her reply was “yup”. I came back the next day and service wasn’t any better and it was different employee. I can say Micah is very respectful and understanding when he makes the sales calls to me. I believe the hours at the gym should be longer on the weekends, and it shouldn’t be so hard to get out of a contract.

Negative experience: I started a trial in November, realized that it wasn’t working out for me and called to cancel before I’d be charged for membership fees. After going through the entire process over the phone, the representative tells me that my membership is cancelled. Months later I notice that I have been charged the annual fee as well as the monthly fee for December and January. I call again saying that I cancelled and shouldn’t have been charged and I’m told that there’s no proof I called so I’m stuck with the membership. I was directed to send an email with details for cancellation, in response I was told I would need a doctor’s note or proof of change of address to get out of this membership that never should have been started. I informed them of my major reconstructive hip surgery scheduled for late January, and was again told I would need to provide a doctor’s note. At the same time, I moved back in with my parents in another state to support me through the multiple months I would not be able to walk. They charged me again for February and for March. In March I received what they deemed as “sufficient proof” that I was unable to go to the gym. I finally managed to get my membership cancelled, but only after they managed to steal $160 from me. They have refused to reimburse me at all stages. Based on the reviews I’ve seen as I write this it seems this is not an abnormal occurrence. Go anywhere else!!!

Negative experience: This gym is a scam or the people who work there will scam you to get sales, I was happy with me general membership because I refused to sign up for their contract and decided to pay the full monthly price, am a busy working mother of 2 young kids was not sure if I was going to have the time to continue to go to the gym. I however got sold in to their personal training, I purchased 4 sessions I told the guy I just wanted to try them and wanted to cancel after the first 4 he assured me that I can cancel and will not be charged as long as I cancel before the next billing date and that it’s not a contract. He told me to cancel before March 16, and I will not be charged further, I called to cancel on March 12th they canceled it, however I saw still charged $229 on my checking account on March 16th when I called to inquire why I was charged that amount the girl at the front desk told me that oh yes I see that you canceled on time but we still have to charge you one more time, I told her the guy who signed me up did not tell me that and he even told me to set up a reminder on my phone in front of him so I can remember to cancel, so that I don’t get charged again, she said oh that’s our policy but I can have the manager call you back he couple of hours, I waited for over 5 hours and never got a call from a manager, I called again hours later and the manager told me the same thing I told him they are scamming people and I will cancel my regular membership he said ok you want me to cancel it now I can do it for you, am just so happy I did not take their 2 years contract, it’s like I knew this will happen. These people don’t care about loosing customers they have stolen $229 from me why would they care. The worst thing is I paid for the first sessions with my credit card which I have not even finished using all the sessions because I don’t have time to go to the gym like that, but they went in to my checking account which I never even authorized them to take such large amount from to take the payment second payment without me even authorizing them to do that.. The manager told me to send a message to corporate which I did over a week ago and no one has reached out to me. I did not think gyms still mislead customer, so be very carefully with signing anything with them, you will be given misleading information and they don’t care.

Negative experience: It’s so full

Negative experience: NEEDS NEW EQUIPMENT LIKE ASAP! You can’t even adjust the machines anymore. Pike Creek >

Positive experience: Good place to workout but I think they should space out members. At evenings, it is very hard to find equipment specially between 6 and 7 pm.

Fantastic experience: I have been gong to this gym since they first opened and it feels like family there. Great staff and facilty, gym is always clean broken equipment gets fixed in a timely manner. All around good place to keep myself in good physical health

Fantastic experience: Edge is a great place to achieve my fitness goals. I have plenty of space and options to work out on my own, work out with my trainer, or take a group class. I enjoy the quiet women's only section in the back and have had a great experience with Alyssa as my trainer.

Fantastic experience: Great gym !!

Negative experience: They make it nearly impossible to cancel

Fantastic experience: I have been going here for year! Very clean gym! Locker rooms and showers are cleaned every day! Staff is very nice and helpful. Always greet you with a smile. If equipment is out of order they make sure someone is there in no time fixing it! 10/10

Negative experience: I got sales pressured into this membership because apparently my first month was only going to be a $1.00. After the guy takes my bank acc , routing & card information, he tells me oh by the way well charge you $60 in 14 days. So technically your first month is not a dollar & he also mentioned I can cancel before they charge me the $60. Now when I tried to cancel they told me I had to email someone to cancel,,. I emailed to cancel my membership. & the response I received was that Im not allowed to cancel my membership unless I relocate or get a Drs Note stating I cant work out. Ive never in my life heard of something so stupid!!! & what even more messed up is that the punk who signed me up lied to me & misinformed me to get the sale.!!! Why should a consumer pay when they were mislead. When I called today to speak to a manager the female associate asked me for what, & when I stated about my membership she hung up in my face! This place has been nothing but nasty & disrespectful .

Negative experience: Trying to cancel a membership is like pulling teeth! I also called and left my contact information so a manager can call me back and no one has called me. Not even a courtesy call that let me know someone will get me or that managers aren’t around at this time.

Fantastic experience: I have only been to the Edge for two weeks but everything is going down: weight, BMI, weight. Everyone is encouraging. I am going for balance, flexibility, stamina and strength being a byproduct of those. So far so good. Quality of life is made by the Quality of choices you make. The Edge Fitness Club is a Quality choice. The rest is up to you.

Fantastic experience: I love The Edge! Classes are great! Community atmosphere and trainers are all approachable.

Positive experience: My favorite spin class always has broken bikes!!! Like over a dozen at one time!!! This should be addressed in a more timely manner.

Fantastic experience: i like going to edge ..the people are friendly staffis aswell and helpful. clean and there's are many choices of fitness programs and classes available

Fantastic experience: great gym! very clean, staff is friendly, and the equipment is new

Fantastic experience: My trainer Eric is the BEST!!!!! So glad I got paired up with him.

Fantastic experience: Love this Gym is the best

Fantastic experience: Friendly staff, great supportive community. There's a positive atmosphere that you can feel when you walk in. Everyone there is there to support each other and it shows. The only feedback is that when equipment is damaged it usually takes a while for it to get repaired. It eventually happens, but sometimes a couple weeks after. Otherwise, it's somewhere people enjoy and thrive in.

Fantastic experience: Mark Ripley is an awsome personal trainer. He listens to what your trying to accomplish and tailors your workout accordingly.

Fantastic experience: It's a great place to work out at

Negative experience: My man was on the phone asking questions about cancelling because hes moving and the lady on the phone hung up on him. So he spoke with a manager and they are needing proof of change of address?!? It's none of your business why he or anyone else is cancelling. Especially if they have to move and YOU guys need proof??And than he's filling out to cancel and saying he has to pay 37 for cancel fee 57 maintenance fee and they want him to pay for another month?!? I would take your business elsewhere. I know plenty of people that go to planet fitness as do myself and I've never had any issues at all neither as my sister family members or any of my friends!!! That is all!!!

Fantastic experience: At 75, I've had memberships at many commercial gyms for 50 years. Edge is A+ overall, IMO. A great value.

Negative experience: This is such an unorganized and terrible gym. The membership services are absolutely awful, the facility is overcrowded, and the staff is unhelpful. I requested to cancel and be refunded for my membership four months ago, however, my request was not honored. They continued to charge me and when I emailed customer service they tried to offer me a discount on the membership, did nog cancel it out, and continued to charge me. DO NOT JOIN you will never be able to get a hold of anyone if you need any level of decent assistance.

Negative experience: Buyer beware: they charged me $90 in late fees because I got a new debit card and didn’t let them know, so they gave me a $30 late fee ON TOP of the regular children’s membership costs!!

Fantastic experience: My 5 star review is for Matt and the experience I had with the personal training staff. The front desk girl (blonde with glasses) needs to be “checked”, she seems like she doesn’t like her job, maybe needs a vacation or find a different type of job. Anyways, I've had the pleasure of working with Matt as my gym trainer while I lived in Delaware, and I can confidently say that he was instrumental in helping me achieve my fitness goals! Matt's expertise and guidance was invaluable, and his ability to hold me accountable for my results has been a game-changer. What sets Matt apart is his attention to detail and commitment to proper form and technique. He takes the time to explain each exercise thoroughly, ensuring I understand not only how to perform them correctly but also why they're essential for maximum results. It is not always about how much weight you can lift/pull. “You got to make sure you keep the right form” he used to say. His passion for fitness is contagious. You can tell that’s what he loves to do. Thanks to Matt's tailored approach I've seen significant progress toward my goals. If you're looking for a dedicated and knowledgeable trainer who will help you achieve your goals, look no further than Matt. Five stars isn't enough – he deserves ten!

Negative experience: The worst gym membership experience I’ve had! I brought a written notice and proof of address change to cancel my membership as per their policy. I was told my membership was canceled. They however kept billing my account every month. When I called back, they told me they had my written notice but had some issues uploading my documents. I was never notified about an issue with my membership cancellation. I had to call numerous times. They kept putting me on hold and transferring the call to finally tell me I need to send an email. I had to send several emails as some are never addressed. The membership cancellation is basically a scam. I have not had such an experience with other gym memberships. It was not worth the time, money and energy to go through that cancellation process.

Fantastic experience: 5 stars for their PT team [especially Rohan]. I was at one point an athlete who went through shoulder reconstructive surgery and lost a lot of my swagger in workout routines. Rohan was beyond knowledgeable, fun to work with, thorough in his assessments of my form, and got me significantly closer to where I was years ago. We set about 10 goals at the start, and within 3 months cleared 9 of them. Dieting and macros are better, stability is better, weights are higher, and overall he is an easy recommendation. If you're looking into PT service, go with Rohan. One of the greatest decisions I have made post surgery. He will get you results & ensure no stone is left unturned. Seriously he will make sure you finish those sets. Props to my guy.

Fantastic experience: The staff (Pat) was so welcoming and knowledgeable. I switched from la fitness and I’m so glad I did. The gym is clean, staff is friendly and they have ton of options in workout machines.

Positive experience: They fixed the pothole!! I’ve never been to a gym where people are so determined to sit two inches from me in an otherwise empty stretching area. Otherwise, facility is nice.

Positive experience: Hello Google Family. I thought I had already reviewed this location. I received a nice body scan from one of the friendly personal trainers on my previous visit here. I must say that the hot water in the showers is definitely not hot enough. I will be visiting other locations. Good night Google Family.

Negative experience: Do not come here is you are not a member. After paying for your day pass, they want to keep your ID behind the counter. Why? I already would have paid!

Positive experience: I would’ve given 5 because i love the equipment and workout classes. However some staff are extremely rude. Asked front desk girl with locs and glasses where the bicep curl machine was on 6/9/24 at 10am and she rolled her eyes. I mean why do we pay this much just for rude passive aggressive staff. Other than her the gym is great

Negative experience: I was a member and tried to cancel because they raised my monthly price without telling me. When I tried to cancel at the location they said I needed to call a 866 number which I called and it kept telling me I couldn’t speak to a representative because it wouldn’t take my account number. They make it hard to cancel so you just give up and let them keep charging your account. It’s theft especially when they raise your price without telling you. I will never use an edge fitness again and will not recommend it to any one.

Negative experience: Awful customer service. DO NOT GO HERE!

Positive experience: Good morning, everyone . Let me tell you a little about Edge Fitness: me and my wife walked into the Edge to sign up. We are active seniors. I (we) look around as they give us a tour of the facility. NICE! WELL Equipped with everything, and I mean everything. Now, the thing that blew me away is that they had a movie theater in there. Not, just that, but you can exercise while you're watching a movie .. and to any seniors that may not know that do accept Silversneakers... Oh yeah now get in there and get to working out...

Negative experience: Trying to cancel is the most painful process. Which made me regret ever joining this “club.” Even after we moved to a different state it’s still a pain. The young people working cannot help or answer any questions with cancellations so you’re given a card with info on how to contact. Customer service is useless. Anyway 3 months later and still waiting for my proof to be accepted. But they still get their money every month from my account.

Negative experience: So busy you cant even do workout. They definitely oversell so many memberships to earn money that they dont care about their customers actually using the equipment. Your only chance is weekend at 6 am. If you think of doing cardio only, you are good. You should be able to find cheaper options for cardio though.

Negative experience: I raised a request for cancellation due to relocated to new address with proof. Now the Customer care/Edge fitness is telling to join the nearby Edge fitness Club at my new address. It's means, customer doesn't have any choice of cancellation. I was told at the time of joining that if you move 15 miles from your current address, the proof is enough to cancel my account. Please be careful and check twice before joining. Gym experience is good but this cancellation process is worst

Fantastic experience: Co was very nice to me and very helpful, he answered all my questions. You guys have a really nice staff! :)

Fantastic experience: Cole was very helpful in making my visit to Edge yesterday an amazing one! Cole should 100% get a raise for all he did

Negative experience: If you are a parent looking for a workout facility, don't be fooled. I joined in December due to their child fitness program where they used to require 2 child safety trained workers at all times. My child could play and enjoy fitness while I got a good workout. Unfortunately, they changed their policy WITH NO NOTICE to parents. They now have certain hours (that are not shared with members) where there is only ONE worker present. The Edge does not provide the expected industry standard of two workers at all times. I was told that this is to save money. All of the fancy workout equipment and fun fitness classes in the world are not worth the safety of my child. The Edge should be absolutely ashamed that they have chosen to put their profits above the safety of children. On top of that, they have chosen to keep this very important change to themselves. A change that affects the safety of children should be declared via every method imaginable BEFORE the change is implemented. And in my opinion and the opinion of many child safety experts, a change like this one should never be made. With concerns about active shooters, abuse, and just general fire safety, we all must put child safety above all else. Speak up for those who cannot speak for themselves. Do not choose The Edge Fitness Clubs for you and your child.

Positive experience: Atmosphere: very bright and open, unless you find your way to the cinema. Amenities: cinema with stationary bikes, sauna, massage chairs, women's training room, scheduled personalized/group training, smoothie bar, large turf space with tons of light weights/kettlebells/bars, water bottle filling station. All great to have at your disposal. Employees: most of the staff are cool and helpful. The ones that ignore you are not worth talking to anyway. Pros: amazing equipment, solid amenities and open 7 days a week with decent hours. Decent membership price for what you get Cons: despite the staffs efforts, gym usually smells terrible. I mean absolutely foul at times. Theres no avoiding it. They need to disinfect the building professionally more than they do. Can be extremely crowded at any given time, so be prepared for that.

Negative experience: The pay is 13.50 an hour and the staff has an elitist personality. It’s not worth it!

Negative experience: i finished my 1 year agreement and tried to cancel my membership they told me i can now since the year contract is up. i sent a cancellation email as they told me to and noticed i still kept getting charged on my card. i called them again asking to stop charging me since i don’t go to this gym anymore and i cancelled the membership they still couldn’t help. finally i literally paid my bank to stop allowing them to charge my account and they still tried to email me saying i owe them money for my membership. what a joke establishment ill never return to another edge fitness after my experience

Positive experience: The gym is good. But I dislike that the women's area is sometimes open, and it’s not fair to people who pay 30$ a month to not be able to use it because of people with a regular membership using it, feels like a scam and this gym is always packed.

Negative experience: Not impressed with The Edge in general. If I do ever join a Gym I'll go back to Planet Fitness where I can speak to someone directly to cancel my membership and it only takes a minute. I called and was told to call a number just to be on the phone for 10 mins to be told I had to email to cancel it. So now it's a week wait to see if they even cancel it. Ridiculous honestly! They are too big to truly care about people and making others lives easier.

Negative experience: Update (Nov 18th, ‘23): The fraud company continues to cheat ! Another couple of weeks have gone by and multiple follow ups have been done. But Edge Fitness continues to be oblivious to respond or acknowledge any emails or phone calls. There is absolutely no initiative to look into the issue and resolve! They just want our money by hook or by crook! Bunch of crooks! Update (Nov 3rd, '23): The modern day fraud! Edge team reached out and asked me to provide the details on an email. But as usual post that there is absolute silence. The same is the case when I try to contact the manager at Newark, DE.... Mr. Calvin James. He keeps dodging the calls and is always prompt to let me know that "he will call back", "busy right now will get back", "i will personally look into this matter"..... etc. However, neither the management or the customer care is looking at refunding the incorrect amount..... Original: While the gym has great equipment and friendly staff, they have horrible billing system. They insist on having a card on file which they use to their own whims and fancies. The club takes zero responsibility for incorrect billing not resolves. I have been overcharged twice. They also lure you with schemes and do not honor them. I was told that first month for Edge Evolve challenge will be half off. But they did not honor it and fully charged. When asked, they accept its a mistake but it’s been 3 months now and has not refunded the amount.

Negative experience: The Edge started off great but has gone down quickly. When offering Black Friday deals, expect that you’ll be treated just as a number and not a member. They won’t honor deals for existing members so when myself and three friends looked to take advantage of the two-year special, they would not allow us to extend our memberships. The cinema is rarely playing the movie that it advertises and the staff seems it a real bother to have to switch the movie to the right film. If you get injured and can’t make it to the gym, don’t expect them to help you in any way. I broke my right ankle and couldn’t drive for three months. They told me if I wanted to pause my membership, I had to deliver them a physical doctors note in person. They would not accept an email copy even though I could not drive The facility is pretty nice, and they have a good variety of machines. With the second facility opened in the county, the crowds have reduced a bit making it a better experience

Negative experience: Currently, at Edge Fitness which closed at 7:00pm.. We pulled off leaving my daughter’s pocketbook and phone and the front desk reps are not allowing us to get her stuff!! We came right back by 7:07pm and they are refusing to let us get her personal belongings!! I ask for the number to corporate and they refused that as well. Both Edge employees were very rude and still pulled off to go home. I can not believe how unprofessional and rude both women were! WOW wow wow

Fantastic experience: The place is great! Great service all around. There's tons of equipment and there's a lot of room to move around and do the things that you want to do while you're here! Everything's nice and clean and you will feel welcomed from the time you walk in to the time you leave. One thing I'd like to point out, however, is that they don't let you know when they're closing down the shake bar for the night. I tried to get a shake at the end of my workout 20 minutes before closing time, unaware of the fact that they had already closed everything down for the night. I've also been to the Plymouth Meeting location and they had theirs closed down one hour before closing. Apparently it's different from location to location. If that's their policy then that's their policy. No use arguing about it, but I wish they'd make people aware of when they'd be closing the shake bar down for the night. Maybe some signage or even an announcement or something. It's not so bad of an issue, but I still think I should put it out there so everyone is aware of this. Overall, I'd say I'm impressed with this place!

Fantastic experience: I signed up at Edge Fitness in Newark. Was really blown away by the Staff, especially Carlee (spelling?). She was so kind and thorough with explaining the Center and what it has to offer. When my son and I met with Chris, he took his time to go over everything and really made us excited to start exercising instead of being nervous. Can't wait to start and so glad i signed up at Edge Fitness.

Fantastic experience: My yoga class with cherish was amazing! :)