Powerhouse Gym in Novi

Experiencia negativa: Go to planet fitness do not go to this gym. They are a bunch of shysters that are gonna con you out of a bunch of money that they don’t deserve. I started a membership. I went three times the third time I tried to bring my 17-year-old son as my guest and they wouldn’t allow it without me paying an extra $40 right then and there I told them I want to end my membership The very rude smart Alec Manager even confirmed that I only went to the gym three times the last time being in November early and have not come back since clearly because I canceled my membership. So tell me why I have a debt collector calling me telling me that I owe $600 to Power House Gym yeah you heard me right $600. I spoke to the manager and she told me oops sorry about your luck. You should’ve answered my email. I’m sorry what does an email have to do with the fact that I went in physically in person to cancel my membership and now she’s trying to tell me there’s nothing she can do and I can try to fight it in court if I want.!!!! I would not recommend this gym to anybody Power House Gym has a name for being rude and extremely shady and scandalous ripping people off out of money that they don’t deserve because they’ve rendered no services To earn The money that they take from you nice little Scam you got going on Power house. Shame on all of you. If I could give you negative stars, I would

Experiencia fantástica: Our daughter is a college athlete and Powerhouse Novi was very accommodating with her limited time at home and had all the equipment for her to do her daily workouts!

Experiencia negativa: Dirty equipment and sleazy management that charges you for stuff you didn't sign up for. Cancelled and STILL got charged weeks later. Criminal behavior.

Experiencia negativa: Equipment is great, amenities are good. Only complaint is the front desk associates (specially night shift). Always on their phones, never paying attention when you’re at the counter, headphones on etc., almost as if you need to pull teeth to get their attention and when you get the attention, it’s the biggest inconvenience to the associate.

Experiencia fantástica: I joined for the pool n classes. I also love the jacuzzi n dry sauna. We'll worth the membership cost.

Experiencia negativa: Can’t believe I have had to do this because my experience before today actually has been good with this gym and location. But today, it was not good at all and I will be canceling my membership due to the interaction I had with a worker (named or calls herself/goes by MiMi/MeMe) who was very much so short, rude, and dismissive by talking over me during our initial phone call (not letting me finish my sentences to the point I had to tell her to hold on and let me finish) and rushing me over the phone when calling them about more information on an extra charge I saw on my card that shows it was processed yesterday at 9:05 PM after I made a payment ALONG with the late fee for the month of April yesterday at 5:20 PM. They ended up charging my card once again as a retry payment when I already had made a payment through the app with its late fee since I made a payment a couple days after the payment date due to payment dates changing with my job (April 1st was when it was due, yesterday was when I made it which was April 3rd). Secondly, she was so rushed with trying to hurry up and speak over me without even letting me finish my own sentences that she retorted to saying how I need to try and make a payment a few days before the due date because things like this happen when you don’t make a payment on the due date. I then told her that I didn’t make the payment on the due date because my payment dates with my job position changed and is why I went through the APP to pay the monthly fee along with the late fee with no problem. She then said she was just telling me of why this error supposedly happens. During this call she had put me on hold to see about her manager giving her more information on the extra charge and came back and said that the charge is pending (even on my end it’s not, which I expressed this to her) and it will be refunded and my information will be given to the manager. I asked if I would be contacted once that happens and I asked if I could have the manager’s information and she not only SHUT DOWN/REFUSED to give me the manager’s information, when I asked who I was speaking with she said her title and her name very lightly which I asked her again who she was and she said “MiMi/MeMe” which I highly doubt that was/is her legal full first name. I asked her for her last name along with her first name given this and she quickly retorted to that I don’t need that and she’s not allowed to give out her last name. I then asked how to cancel my membership because at this point I don’t know what kind of location of Powerhouse Gym they are running here at Novi when you’re adamant about not giving me the Manager’s information in ADDITION to not providing me your actual full legal first name at least and last name for the customer’s own security and insurance and to actually KNOW who they are talking to if they have to refer back to you on what was told to them. This is coming from someone who HAS and has HAD the occupation title of “Manager.” Got a second call back from this woman saying that they took a second charge out for the month of May and that her manager isn’t in yet, but they are going to be returning it and it will take a “couple” of days (by that time I already saw that it looked like they took money out for May as well on the app and I said that I saw so on the app to her). I still asked will I still be in contact with a manager about this and she stated (rushing over me verbally) she will and she’s still going to give my information to the manager. Overall this experience has prompted me to not only cancel my membership, but I will never use Powerhouse Gym again.

Experiencia negativa: The person responsible for payments is completely dishonest and untrustworthy. After overcharging me for towel services for a whole year, she promised free towel service from November 2024 to March 2025, but that never happened. Now, she’s started double charging me again—one payment of $10 was taken on March 5, and another is still pending as of March 24. On top of that, she is impossible to reach, never responding to my calls or emails. I would really appreciate a call back from her boss!

Experiencia fantástica: Love powerhouse Novi!! Been a member since May 2022, and its genuinely the best gym Ive been to! Theyre updating constantly, and they have great perks included in their membership

Experiencia fantástica: Great gym with clean facilities, top-notch equipment, and a welcoming atmosphere. The staff is friendly, knowledgeable, and always ready to help. Plenty of machines, free weights, and great group classes. Highly recommend!

Experiencia fantástica: I enjoy the whole tour that Leila gave an signed up immediately

Experiencia positiva: I’ve been coming here since 2012. The weights and machines are great, but about 30% of the treadmills and bikes are broken. The repairs on equipment take a long time. That said, some improvements are being made at the entrance, which is nice to see. Overall, it’s an okay gym. Novi is showing its age, and I’m not sure I’d recommend it. There are pros and cons, but over time, it’s clear that more attention has been given to the Northville and West Bloomfield locations. Full disclosure: Powerhouse offered free T-shirts this week to encourage members to leave reviews.

Experiencia fantástica: There are lots of treadmills and machines! And Yianni the trainer is awesome.

Experiencia fantástica: Friendly and helpful staff. Facility is clean. I enjoy playing .

Experiencia fantástica: My favorite thing about this gym is that they offer so many classes with such a cheap membership!

Experiencia fantástica: What I Like about the gym is that there always kind people and a good place for people to workout and I would recommend it

Experiencia fantástica: Best service staff is great!!! Love this gym

Experiencia fantástica: I enjoy going to powerhouse gym mostly because of the atmosphere because all the people here treat each other very nicely.

Experiencia positiva: Spacious gym with a lot of good amenities! There is a lot of space and hence does not feel cramped and they do have a lot of equipments which is another plus point. Clean and motivating place to workout!

Experiencia fantástica: Been coming here for 3 years, great place, great community. Basketball courts, pool, massage beds, everything you need.

Experiencia fantástica: Best gym in the area. Lots of machines, free weights and other amenities. Lots of new services being installed.

Experiencia fantástica: Staff is friendly and always enjoy the amount of improvements they eat having to making the gym better

Experiencia fantástica: Good clean gym, very friendly workers

Experiencia fantástica: The gym has plenty of equipment and the staff is so helpful and kind!! Lola helped me out today and was great!

Experiencia fantástica: Great gym, has everything you need and the staff is really welcoming and friendly!

Experiencia fantástica: Awesome gym!!!! Love the recovery options sauna, hot tub, hydro massage bed Etc! Also shout out to Ninette she is so kind!

Experiencia fantástica: I love that they have a women’s only section—-great for beginners.

Experiencia fantástica: Sauna, 24 hours, electric service, unreal beavy selection, very demure

Experiencia fantástica: Best gym in the area! Best and hottest sauna! No one compares

Experiencia fantástica: I really like the yoga at powerhouse. Ninette is very sweet!!

Experiencia fantástica: I love the atmosphere in this facility everytime I step foot in here! Love the community & friendly staff!

Experiencia fantástica: I absolutely love powerhouse it’s the best gym ever and so clean! Leila is so accommodating and helpful and showing people around and helping you understand how the membership works! Great gym and big

Experiencia fantástica: Leila at Powerhouse in Novi is the best!!! The variation of gym equipment here is top notch!! The staff is very helpful and friendly!!

Experiencia fantástica: very nice gym, great employees and overall clean and sweet staff!!!

Experiencia fantástica: Love the atmosphere and equipment. HVAC system needs to be improved, too cool in some areas compared to previous years.

Experiencia fantástica: My favorite thing about the gym is the staff because everyone here is so supportive and so kind. They make me feel very comfortable here

Experiencia fantástica: Powerhouse is amazing! I love all their facilities! Leila is always so helpful whenever I need anything!

Experiencia fantástica: Leila helped me receive my first ever membership at powerhouse. I LOVE THE SAUNA WITH ALL CAPS. powerhouse is the best gym in the entire world. No joke

Experiencia fantástica: Amazing staff and facilities. Only wish they had a steam room, they do have a suana. Pool and jacuzzi are nice. Equipment is really good

Experiencia fantástica: Very nice gym, clean, lots of equipment, various classes, pool. Was pleasure to work with Leila Naji, she was very helpful and explained everything during signup.

Experiencia fantástica: Best equipment selection of any of the local powerhouse gyms. Thank you Meira

Experiencia fantástica: Gym has everything you need to work out with. Ninette is very nice.

Experiencia fantástica: Excellent very very clean gym lots of equipment very friendly staff and your phone place to be!

Experiencia fantástica: Love the classes! Ninette was helpful today.

Experiencia fantástica: Great gym! Meira was so kind and helpful!

Experiencia fantástica: Love PHG, Ninette helped me out and was so sweet!

Experiencia fantástica: Meira was very respectful and helpful at the front. She did an amazing job and made The experience easy.

Experiencia fantástica: I love the variety of machines and the amount of sets of dumbbells. It really makes it easy to get in and get out without having to wait for the machine or dumbbells you need.Ninette was very helpful

Experiencia fantástica: Great gym and staff, highly recommend . Thank you Meira!

Experiencia fantástica: Love everything about this gym! And Ninette is very awesome!!

Experiencia fantástica: Love this place. Great place to workout and meet new friends ❤️Thank you Meira

Experiencia fantástica: The enjoy working out at the Novi Powerhouse gym because of the atmosphere and the amazing staff. Meira is one of my favorite staff members of them all. Thanks for what you do

Experiencia fantástica: The best gym ever!!!! Got a free shirt from Ninette ☺️ my favorite part about this gym is the women’s only area and the sauna!!!!!

Experiencia fantástica: Great gym with a really nice sauna! Ninette was very helpful!

Experiencia fantástica: I love the gym the sauna is great and I spoke with Ninette

Experiencia fantástica: I love the community here. Meira’s great!

Experiencia fantástica: Nineteen was very helpful! Been a member for over 4 years. Great place!

Experiencia fantástica: Great environment, good equipment. Thank you Meira

Experiencia fantástica: I have truly enjoyed my membership here at powerhouse. Great machines and amenities and the price is affordable. Ninette is always particularly helpful

Experiencia fantástica: Great place to work out. Staff is friendly and very helpful, and everyone there is very friendly. Ask Meira if you have any questions.

Experiencia fantástica: Love this gym! Leila made my experience great by signing up!!!

Experiencia fantástica: Powerhouse Novi is my favorite gym with all the best amenities and staff. Special thanks to Meira.

Experiencia fantástica: Been going to Powerhouse for 6 years now. Meira has been great!

Experiencia fantástica: Great place for workout. The yoga / guided exercise classes is nice plus. Thank you meira!

Experiencia fantástica: Leila and noor have phenomenal service and the squat racks are top tier

Experiencia fantástica: Big spacious gym with not much crowd. Lots of equipment, like this location compared to other ones bcoz its spacious. Thanks Mira

Experiencia fantástica: Big facility with everything you need. Meira hooks it up every time.

Experiencia fantástica: The gym is super dope, Ninette was super sweet.

Experiencia fantástica: So much better than Crunch, the staff is always welcoming and helpful! Gym is always clean and well kept! Meira was super helpful and sweet!

Experiencia fantástica: Powerhouse in Novi is a great gym! Miera is always friendly and helpful!

Experiencia fantástica: Powerhouse gym is the best around!! The staff is so friendly and polite! My whole family enjoys this gym! Go check them out and ask for Lelia!!

Experiencia fantástica: Best gym ive ever been to , better than all the LA Fitness ive been to', greatest sauna, cleanest equipment and Ninette & Meira are such incredibly nice and helpful employee's

Experiencia fantástica: Amazing gym with a wonderful staff. The new wellness amenities really elevate your experience at this gym. The front desk is so inviting, especially Ninette and Meira. The sales team is always smiling and willing to help with anything you need. Leila signed me up and is such a friendly face to see whenever I come to the gym. The people here are passionate about Powerhouse and are excited for anything who walks through the door. 10/10 gym that is continuously getting better and better!!

Experiencia fantástica: Been going here for over a year and love it - lots of equipment. Thanks Meira!

Experiencia fantástica: Leila helped me out. This gym has everything lots of variety of equipment.

Experiencia fantástica: We've been with powerhouse for a long time we love all the workouts all the classes zumba is the best, ninnette is one of the most helpful employes!!

Experiencia fantástica: The equipment and atmosphere here at Powerhouse is truly amazing. The staff and workers are always nice and helpful. Thank you Meira for the help!

Experiencia fantástica: Awesome gym! It has all the equipment a gym would need. Ninette helped me.

Experiencia fantástica: Nice Powerlifting Equipment! Mira is a cool Trainer

Experiencia fantástica: Meira I've been here 32 yrs . It's a great gym

Experiencia fantástica: the classes at this gym is very convenient and super popular. My favorite is Saturday morning Body Pump with Kristen. They have several options for Les Mills classes throughout the week in the morning and evenings. The gym is very clean and the staff is friendly.

Experiencia fantástica: Powerhouse is a great gym, and Meira’s customer service makes it better.

Experiencia fantástica: I like the fact that there are lots of machines and I can get a good run of basketball in when I'm finished

Experiencia fantástica: Excellent gym with all equipment. Ninnette was great help us in assisting at gym.

Experiencia fantástica: Powerhouse Novi has every piece of equipment you could ever want! Love this place. Thanks Meira

Experiencia fantástica: I have been a member at powerhouse Novi almost 2 years, huge facility with great environment, lot of equipment, pool sauna etc. short term strength training, kids facility is great. Leila is been great

Experiencia fantástica: Great gym, close to home and has everything I need. Never to crowded and always clean. Thanks to Ninette!

Experiencia positiva: I love how the group sessions are designed. Thank you Meera !

Experiencia fantástica: I love Powerhouse gym in Novi! It is always clean, and the women’s only section has plenty of equipment! I am excited for the upgrades to come! Meira and the rest of the staff very welcoming!

Experiencia fantástica: Love the classes! I come here almost everyday for the different classes!

Experiencia fantástica: Ninette is really good and helpful, and the gym is nice and clean.

Experiencia fantástica: Leil is the near fitness rep here. Used to be at Planet and that does not compare at all to this place.

Experiencia fantástica: Nineteen is very nice and always happy when I come in. They do a good job keeping good equipment here as well.

Experiencia positiva: Great atmosphere and awaiting the new updates! Construction looks like it’s coming along nicely. Meira is apartment of the great staff!

Experiencia fantástica: Great environment and excellent Sauna in the city. Great staff especially Ninette.

Experiencia fantástica: One of the best gyms I’ve ever belonged to! The staff are so kind and friendly! I urge you to go check out this gym!Ask for Sam or Layla, they are awesome!!!

Experiencia fantástica: Ninette gave me a great experience and I love this gym with a free shirt

Experiencia fantástica: great gym, awesome staff Leila Naji

Experiencia fantástica: Leila is great, council gym, clean, very friendly people. Lots of great equipment

Experiencia fantástica: Love my neighborhood gym. This is the best powerhouse gym. See Leila for more info.

Experiencia fantástica: Leila helps me out a lot.. best gym in Michigan..