YMCA of Steuben County

Experiencia positiva: Cancelled my membership 5 days before the end of the year because we moved. To no surprise they just charged me for January, amazing how it takes that long to cut off the autopay. So now I paid for something I won't be able to use. Ridiculous.

Experiencia negativa: Signed my 3 year old son and 2 year old daughter up for the kids swim classes. Was informed tonight by staff that I am not aloud to bring my 3 year old son into the woman’s locker room because he’s a boy, even tho he is 3 years old. To me this seems ridiculous considering there are rooms with curtains for everyone to change in. My son wasn’t undressed in from of anyone nor did he wonder off away from me. We changed in private as everyone else did. We do not go to the family room as it is always locked and the hallways are atleast 60-65 and who is going to stand there with a little child to wait who knows how long to be able to go in there and change. Do better YMCA.

Experiencia fantástica: It is very nice and my kids love it

Experiencia negativa: Why do we pay for a membership to a ymca just to not be able to use the "hot tub" on a regular basis instead we have to have so many lessons that the theropy pool is only available for an hour in the afternoon during the week... and it's from 4 to 5 that's so convenient for working people... but apparently the swim lessons are more important than memberships... I already think the membership is over priced for what we get I mean come on the same price for membership in fortwayne and they have a hot tub actually available to use for adults... and an arcade and a rock wall with an amazing gym I get it's a smaller ymca but they can't even make thier members feel valued everything else is more important we are just the sugar dad for ymca to stay open but we can't be considered when it comes to changes and schedules... also the schedules are so unclear of what is actually open and when.... and then don't get me started on not having staffing to keep things open

Experiencia fantástica: Great facility and programs!

Experiencia negativa: I was shocked at how different this Y is from other NE Indiana small town Y’s. No greeting by the woman at the front desk - she could barely be bothered to point in the direction of the weight room which shockingly is upstairs and it’s tiny. We wanted to lift but that area was taken over so we were left with cardio equipment. The strangest of all was there was not a single spray bottle or towel to wipe down equipment. We won’t be back.

Experiencia fantástica: Our girls just participated in a pickleball program and had a great time with great instruction. Thank you Steuben County YMCA!

Experiencia negativa: This is our local YMCA but we have to drive 45 minutes to use the Auburn YMCA. As a two-working-parent family, the best time for us to use our YMCA is on the weekends and there isn’t childcare offered on Saturdays. They also close for the summer on Sundays. The sauna is only open if the pool is open and the pool hours are very limited. The Google hours show they are open on Sundays during the summer even though, as mentioned, they aren’t. I have found that I have to call first to ensure they’re open because it’s inconsistent. I wish the gym was managed better.

Experiencia fantástica: Super facility but like any non profit the employees (mgm) run the place at their convenience . If you want to swim laps, you had better call right before you arrive. The posted schdule is subject to last minute changes for unbelievably stupid percieved conflicts. UPDATE 6.17.2024 ....New management and new lifeguards! My complaints 1 year ago (1 star) were justified but over the past few months there has been a complete turnaround with the pool.

Experiencia fantástica: The YMCA of Steuben County is not only a great place to work, but also a place to meet and connect to others with similar goals! Our members make me smile!

Experiencia negativa: No row machines or ghd machines. 1 bench press. Limited space to lift weights. Several tread mills and elipticals.

Experiencia positiva: We need better hours there- Young people are working 2 jobs- have children- going to school on the side? Who ever is monitoring this issue~ is not paying attention to what the newer generations need? They are our hope for the future- they need better access

Experiencia fantástica: Nice Y. Very good workout room.

Experiencia negativa: Severely mis-managed. The pool, therapy pool and sauna are never open. The schedule online does not reflect what may be happening that day (so remember to call everytime you want to go workout). My family and I have been very frustrated with the Angola YMCA (FYI Auburn YMCA, Fort Wayne, Jackson, Lansing, traverse City all do NOT have the same staffing issues). It's sad that the pool is never open so the sauna cannot be enjoyed. this is not the case at any other Y. I think one of them said "its a safety issue to not have a life guard on duty for the sauna" i just picture life guards in the locker rooms at all the other YMCA's..they make zero sense - we are sad we live next to the worst YMCA in the tristate area.

Experiencia fantástica: We all had a blast at the pool

Experiencia fantástica: I had the pleasure of speaking with Susie this morning on the phone. She was so helpful and so very nice, I'm looking forward becoming a member of the Steuben county location

Experiencia fantástica: Great people run the pool area, and the group of kids were with had fun in the gym too!

Experiencia fantástica: It’s A Great Place I’ve Been Going there For awhile Now It Would Be cool If they Added A Indoor Rounded Track to Run!!.

Experiencia negativa: Contacted them multiple times over the years about swim lessons, they either don't have them or don't get back with me on questions, finally got a response back this year about class times and asked about private lessons twice and got told someone would be contacting me and still nothing. About to just go to the Auburn Y. I feel this Y is limited in what they offer.

Experiencia positiva: Great place. Offers kids great sports programs. Parking stinks though lol

Experiencia negativa: Almost drowned and the staff didn’t help so terrible will never go back

Experiencia negativa: I use to love this place for the therapy pool, driving there regularly from Michigan to swim was worth it and consistently brought new people. They convinced me to buy a membership, as soon as I did, now the pool is NEVER OPEN as their schedule shows and I've LITERALLY only gotten to swim 1x so I've wasted more money between the worthless membership and gas driving there just to find that I CAN'T SWIM. Then I call to talk to them about how upset I am and the disrespectful unprofessional person answering the phone cuts me off while I'm talking, laughs at my frustration, then basically says "Deal it, its the way things are here. If you want to swim you could Call First, you want to save your gas you could Call First, and if you don't like that you can go ahead cancel your membership!" Seriously where the **** did customers go people??? I asked about the schedule posted online but apparently that's a joke because all she could do was laugh at me again. I started out loving this place

Experiencia negativa: Treated rude Friday. Just wanted to find out what is going on now internet out at home. Finally go back on internet only to find out most of classes I need are not on a regular schedule. Therapy and regular pool not open regularly either. not much going on for silver sneakers Not happy

Experiencia fantástica: Love coming here

Experiencia positiva: As a young female, i feel somewhat uncomfortable when i go here as the gym area is quite small and people will watch me during my workouts. other than that, the equipment is great and the staff are always so friendly! just wish i could workout without feelings peoples eyes on me.

Experiencia fantástica: Kaitlin's 430pm Plyojam class was fantastic! Cardio, great music, positive vibes...I'll be back!!!

Experiencia fantástica: The current staff is a lot more than I truly expected; plus some more! Thx YMCA

Experiencia positiva: Could use some tlc but a solid staple in the community. Nice workout room and the pools are well maintained. Locker rooms seem dingey. But still.always have fun here. great programs and events for the community.

Experiencia negativa: This YMCA will do thing completely backwards they chose to change the basketball floor in the dead of winter? Why? No one knows. Then they lie about the completion date for 2 months. This place is shady and the hardest thing to do in This Establishment, is get a refund!!! They will scam you out of every dollar and then act like you are the one who is mistaken, Lol SOME... YOUTH MENS CHRISTIAN ASSEMBLY...

Experiencia fantástica: It was great. Intact I'm going again tomorrow morning with my sister.

Experiencia fantástica: Great, clean facility. Easy access.

Experiencia fantástica: Used pool, therapy & sauna. Left very relaxed.

Experiencia fantástica: If you go here, you are getting your money's worth.

Experiencia fantástica: Triathlon was wonderfully run.

Experiencia fantástica: YMCA is awesome!

Experiencia positiva: I absolutely love this place. Every person here is kind and treats me like a friend. My only regrets are not getting to the pool more often.

Experiencia fantástica: The YMCA does a good job with providing opportunities for families to stay active and healthy. I used the Y frequently when I recovered from my ankle surgery and my oldest daughter participated in swimming lessons and Wavemakers is popular.

Experiencia negativa: There schedules are bad and they suck

Experiencia negativa: Very old and appeared to be under-kept. Felt like it was missing several essentials in a YMCA. Other than that, it is your typical recreational center.

Experiencia negativa: As a new member and veteran I've never been treated with such a lack of respect from the staff...I asked for a tour twice they look at you stupid and ignore you...front desk and office personnel...Id take planet and max fitness any day over these ass holes. Dates I walked in 6/13/18 and 6/19/18

Experiencia fantástica: Love the facility! My daughter rents the gym twice a week to practice baton and the staff is amazing!

Experiencia fantástica: Loved it. Basketball, swimming, and more!#bestexperianceever

Experiencia positiva: This facility is an asset to our community, but needs to have an active maintenance crew. The membership rates were increased by $5.50. Do not mind paying, but hire a crew to keep on top of things.

Experiencia fantástica: I love this place

Experiencia fantástica: Wife is getting awesome physical therapy here