Spa St Tropez

Positive experience: normally i wouldn't put 3 stars, but this visit was pretty disappointing. front desk staff was pretty rude and talked over me in a conversation i was having with my mother. me and my mother were serviced by the same person, who unfortunately didnt do much work on our faces besides a few masks, even tho i have many blackheads and usually expect to have a thorough extraction treatment. my mother and i paid for higher-level spa packages (i had the gold level facial and she had the classic spa day) and did not recieve much of what we paid for. my mother's rosacea was not treated, my blackheads and large pores were also not treated. it was truly unfortunate as usually we have great facials here. only reason this gets 3 stars is because the massages were good.

Fantastic experience: Great experience. Relaxing, comforting, excellent results from my facial. Highly recommend the Body Bliss treatment and Hydrating Facial,

Fantastic experience: I originally posted a review regarding a wax I had done that wasn’t to my liking.Not even a half hr after the owner called me and was extremely kind and helpful. I’m not used to businesses agreeing with the customer anymore and making things right but at spa st tropez they do! I will def return and try a wax with someone else. Thank you so much for taking the time to call me!

Positive experience: Great service! but front staff extremely unprofessional and rude. I am giving 3 stars because I always receive great massages and facials here ! The spa is clean and professional, you will enjoy your services !!! Although I did not get the woman I originally picked while booking and my facial started 8 minutes late. HOWEVER, you will see a managerial type woman at the front desk with very short colored spikey type hair and a lot of makeup, 3 times now, I've been there when she was obnoxious, it is off putting. First time she was just being very rude to a customer on the phone with a real Bi**hy tone in her voice, 2nd time she checked me in at the wrong time, and lastly (and the most troubling) is I was checking out of a massage and this person was being so rude to the thin dark haired girl with glasses next to her right in front of me. I was just trying to check out but I had to hear their whole conversation where the manager woman kept telling this girl she did something wrong, and even though the girl kept telling her she understood, she continued to point out her error over and over and over, all the while I am standing there, super uncomfortable, to the point where I had to say "Can I just check out please"....I couldn't believe she was allowing this to go on in front of me. It was so unprofessional. As she sat there and attempted to cut down the girl next to her she should have looked in the mirror because no one was more unprofessional in that moment than her. In conclusion, great spa, poor front desk service.

Fantastic experience: I had previously posted a review after having a not-so-great experience with the customer service when booking and confirming my appointment. After stressing my feelings here, Camille the co-owner of the spa reached out to me, and we discussed the situation. She was nothing but lovely, professional and deeply understanding of my situation. I truly believe that this spa is run by good hearted people, and I look forward to bringing myself and my girlfriends here for a day of relaxation.