Schenectady Ymca

Fantastic experience: Great

Fantastic experience:

Positive experience: So been going to this place since February and I have had such highs and really bad lows at this YMCA. I would say my main issue has been staff and lack of professionalism and courtesy at times, not to mention being thoughtful. There are some that really strive for amazing customer service there but others really could care less. My last two experiences at the Y have had me questioning the training that staff receive. I was really badly hurt during a class one evening that took me out of the gym for 2 weeks, in that whole time away the instructor who has my contact information never once reached out to see if I was okay or how I was doing, that really made me wonder if I was just another number there, not a valued customer; but then you have the Zumba instructors like Elaine that care about her class both inside and outside of the classroom. Her class has been so amazing and challenging and fun. She doesn't have an attitude , does take suggestions and sometimes criticisms seriously; but all and all cares. The Y is very clean ... locker rooms and workout areas. The prices of classes are great. I just wish the professionalism and customer service of all staff could be bumped up so much more.

Fantastic experience: Clean and well managed.