TriFit Club & Studios

Negative experience: AVOID this establishment at all costs. They seem like a great gym with great facilities but it is in essence a scheme to charge your credit card by not technically letting you cancel your account. I canceled my account in November of 2022. I went in the building in Santa Monica and spoke with one the staff members. They informed me that the actual "club" could not cancel my membership and that they have a third party "payment system" that I would have to call. I called to cancel and thought everything was fine. I then looked at my bank statements only to realize I have been charged for every month past November. As such, I contacted their customer support staff on numerous occasions. Even after Long hold times, it's nearly impossible to find an individual who speaks English well unless you are able to transfer to a supervisor and even then you may run into issues. I was told they had no "record of my cancelation", despite me showing phone records on the contrary and video evidence that I was told the club "didn't have access too" by one of the service members. Next, they say they will get back to you so they can speak to the club (AKA the actual place where I was in person to try to cancel) and make you think it has been resolved only to pretend you never called when you touch base again days later. I am brining the case to Bureau of Consumer Protection as I have talked to other members who have apparently had similar issues. I had to cancel my membership due to medical reasons that forced me to move out of state. I have never written a yelp review, but can't in good conscience let anyone else make this mistake and under advisement was told to document my experience. I hope this review helps.

Fantastic experience: Thx to everyone for being simply fabulous ..As an x jazz dancer I have been to many places throughout LA after my dancing years...Trifit is fantastic as I am a harsh critic ..The front desk is amazing and it's spotless as well ...The parking is amazing ..You guys make it really comfortable so thank you big time ..See you soon ..Phyllis

Fantastic experience: The staff is really warm, welcoming, and super helpful. I am brand new to weight lifting, and every time I have a question about where to get a tool or how to use some equipment they are really nice and had good knowledge. They gave me a tour of the facilities and even bought a piece of equipment I requested. It's really unintimidating, and is never too full to the point of waiting too long to use anything. If you're looking for a chill local gym that has all the basics, this is a great option.

Fantastic experience: Very clean, good service, not to crowded

Fantastic experience: Great and motivational instructors such as Jimmy and Cruz make each workout amazing. Highly recommend!