Bender JCC of Greater Washington

Positive experience: The gym is great. I had some frustration with membership services. Unfortunately, Member Services has not responded to either my direct email - which they no longer accept (my email was automatically returned) Neither did they respond to a _Direct Form submission_ through their Website. And no further communication or follow up at all at any point! Although their site provided a "pop up" screen confirming a submission with a promise of a 2 day reply - I am still waiting... When I called to talk to membership services I was told that no human will be available and that I must communicate through their Website to pause payments. Luckily I took a screenshot of this "confirmation" of my communication that included no details and the not so credible assurance of a "prompt response" in 2 days. I was trying to stop auto payments from my Visa credit card. If a person (who like myself) wants a "paper trail" or (email) record, non was provided! No official confirmation was ever sent to my email address. And no communication or follow up concerning my request. This left me in limbo. And they appear unaccountable for inaction since they provided no real confirmation of my request, nor a follow up. It would therefore make it nearly impossible for a person in my shoes to get a refund for the JCC's mishandling of a similar request. In addition, the lack of communication in any form left me frustrated and in limbo.

Fantastic experience: We've been members since 2016; essentially my kids have grown up coming here. Its a great place. We are a swimming family, mostly using the two pools. JCC is pretty much a part of our lives!

Fantastic experience: Very equipped fitness and recreation center. Friendly staff. Definitely recommend it.

Fantastic experience: This has been a wonderful discovering. It has both an indoor and an outdoor pool and both are open all year round. The gym is very well equipped and it has basketball and other courts. The staff is very kind and friendly and all the community is very welcoming. I think will keep visiting this place daily for a long time.

Fantastic experience: I play basketball here my my college buddy’s. Best experience