Cary Street Gym

Fantastic experience: Clean. Vibrant scene. School's out so it's hard to make an assessment of crowd level, but I think it'll be fine. Nice pool.

Positive experience: SEE EDIT AFTER REVIEW This gym looked really, really nice and I was very excited to join. Unfortunately, the experience of signing up immediately killed whatever excitement I had. Today, I attempted to start a membership in person at Cary Street Gym. I wanted to get an Annual Staff/Faculty membership with an additional adult. The staff member working the counter informed me that the cost would be $221 paid up front. I agreed to this price and paid via debit on the POS system. The staff member went to take the picture of my partner (the additional adult) to set up her membership and then stated that he charged me the incorrect amount and stated that the actual amount would be over $400. I did not agree to this and asked that the $221 I already paid be refunded to me. The staff member stated "We don't do refunds". He then asked for the supervisor to come speak with us. We explained our situation to the supervisor and she stated that she was "Sorry that you misunderstood the agreement" (which in customer-service language means "this is YOUR fault, stupid") and that the details should have been in the waiver that we signed. I stopped her right there because neither of us were ever given a waiver. There was no mention of a waiver until then. The original staff member admitted to the supervisor that he didn't give us the waiver and that it was "my bad." We were then informed that the best thing to do would be to email another supervisor. I have written said email, but, as somebody who works for VCU, I know that writing an email to anybody is an exercise in futility. I can only hope that it is seen, because otherwise I'll have to report fraud to my bank. Because you know...taking money from someone for a service and then changing the terms of the transaction with NO contract, waiver, or written agreement saying that you could and refusing to refund said person when they disagree with the new terms is FRAUD. Look, as a nurse, I'm used to getting screwed over but this takes the cake. Stay away from this place. I don't care how nice the gym is, they STOLE MY MONEY. EDIT: Management has responded to me and offered to rectify the situation and given me a full refund. They have also stated that staff will be re-trained in how to sign new members up. Management has gone out of their way to iron this out for me, probably during their time off as well. For that, I've changed my star rating but my initial review will stay up as the issues are still valid.

Fantastic experience: Always super clean, staff is friendly!