East Brook Fitness

Positive experience: In the beginning of my membership I had a five star experience. As time went on I was starting to experience members just hanging out on machines on their phones or chatting with friends while I would need the equipment. One time I watched one guy on a machine talk to a girl for over 20 minutes without using the machine once. The people that watch the kids were awesome, but there were staffing issues and there were times when people would show up and there was no one to watch the kids. I would have days I wanted to go and then I would find out they didn’t have anyone to watch the kids on times they were suppose to. I have wanted to cancel for months now and was told I had to come in to cancel, which is difficult for my situation. I told them I would write an email to Ian and I never received a response. Today I was told I can mail a letter in to cancel, which is inconvenient if you don’t have stamps. It’s very difficult to cancel the membership. Overall Ian and the staff are pretty good and the equipment is awesome. The members are what brings the gym to a 3 and the lack of consistency in the child care when it comes to the schedule.

Fantastic experience: Great place to spend your time and improve your fitness. One of the best gyms in the whole state of CT. The owner is a real class act and makes it feel like a home away from home, highly recommended!

Fantastic experience: Very nice place to work out that man yahir needs a raise

Fantastic experience: Best gym I have been to hands down! This place is super clean & has the best newest equipment. Staff is friendly and helpful. They offer great personal training as well which has been a life changer.