Crunch Fitness - Chamblee

Positive experience: Good gym with clean facilities, a wide variety of machines, weight and cardio alike. The helpful and friendly staff makes being there enjoyable. Unfortunately, the experience is marred by people on phones...talking, texting, emailing, or it seems writing novels. This results in unnecessary wait times to get on many pieces of equipment. Doesn't matter what hour. The problem has been continually brought to the attention of management who refuses to do anything about it. If you can live with this negative, it's a good place to work out.

Fantastic experience: Alexa is so friendly and helpful! I love this gym

Fantastic experience: Love this crunch. Denise is so helpful

Fantastic experience: Great gym environment with amazing equipment.

Fantastic experience: Awesome gym, will definitely be visiting again!!

Fantastic experience: the equipment is clean and always up to date! shoutout to the staff for being awesome!

Fantastic experience: Kevin is the best! I’m going to naw my first born after him! What a great and handsome guy!

Fantastic experience: great gym! kevin is amazing!

Fantastic experience: Just joined! Kevin was a great help getting my account set up!

Fantastic experience: Great experience m! I’ve been coming here for a month now and have already noticed a change! Danny and Kevin have been wonderful at the front!

Fantastic experience: Kevin had made such an impact in my goals ever since staring here! I’m going to name my first born after him! Crunch is the best!

Negative experience: Went with a friend to workout - we thought she had the membership where she can bring a friend but it turned out she didn’t. It wasn’t a problem for us since it’s to my knowledge that gyms usually give a free trial, so I proceeded in asking for one since I’ve never been to a crunch before. The guy at the front desk stated they didn’t do that anymore and that it’s $15 for a day pass. We had no choice but to pay. This morning I decide to check online and on the website it clearly states FREE TRIAL. Either the guy doesn’t know how to do his job properly or they’re scamming people to get money. On top of that he kept my drivers license and when I finished my workout the people at the front desk couldn’t find it because the guy left it on top of a random computer instead of the designated area they have for IDs.

Fantastic experience: Alexa at the front desk in the mornings is amazing very helpful anytime I need it

Fantastic experience: My favorite gym! I love how the staff makes me feel like family

Fantastic experience: Excellent gym. Membership can't be beat for access to multiple gyms. Everyone is super helpful as well.

Fantastic experience: Staff is very friendly. They have everything needed for a good workout.

Positive experience: I really like this gym, but it constantly smells awful, men’s locker room needs plumbing fixed or something. No one deserves to smell these smells. Middle of the gym be reeking too.

Fantastic experience: This gym is amazing and it’s always clean and the air conditioning always works lol.

Fantastic experience: Kevin and Danny are honestly the best part of Crunch Chamblee! They run the place smoother than a brand-new treadmill. Kevin is the GM who somehow manages to fix problems, hype you up, and crack jokes all at the same time. Danny is the assistant GM but really operates like a co-captain who keeps the whole gym running and still greets everyone like he’s hosting a fitness talk show. Together, they make the gym feel like a community instead of just a place to sweat and question your life choices. They’re so good at what they do that I would genuinely name my future children after them lol! Crunch Corporate, if you’re reading this, give these men a raise immediately.

Fantastic experience: Great gym! Kevin has been super helpful with everything. I’m going to name my first kid after him

Negative experience: This is one of the most ridiculous thing that has happened to me. For over a year, I’ve attended this Crunch, ENROLLED IN AUTOPAYMENT. They charged my card on time every month. Until I came in today and they told me that I was responsible for a LATE FEE. I asked them why and they said my bank troubleshoot the payment so now it’s 10 days late. MIND YOU, I never got a SINGLE email or any notification on my app to notify me that my bank was not letting them take the monthly fee. When I asked if the fee can be waived because I got no notice from it, they flat out said no there’s nothing they can do or no one they can talk to about this. I was just supposed to pay the fee for something I wasn’t even aware of. The manager just said there’s too much to keep track so no one was able to let me know that a late fee was going to occur if I don’t pay, WHICH I DO ON TIME EVERY MONTH. They gave me no option or anyone to talk to. I went ahead and canceled because this is predatory. I tried to see what they can do to help but nothing was done for me.

Fantastic experience: Love Gus and Dan! But I do love this gym haha <3

Fantastic experience: Great gym! Kevin took great care of me! Highly recommended

Fantastic experience: My favorite gym! Super high energy, tons of trainers on staff most of the day. Great equipment!

Fantastic experience: Crunch Chamblee is a great gym overall — clean, spacious, and full of energy. The staff is friendly, the equipment selection is solid, and there’s usually plenty of room to get a good workout in without feeling crowded. My only small complaint is that a few of the handles on the chest machines could use some adjusting or maintenance. They still work fine, but a little tune-up would make the experience even better. Other than that, it’s an awesome gym and definitely worth joining if you’re in the area!

Positive experience: I am trying so hard to continue to enjoy going here as well as keep my gym membership but it’s days like today that really make me want to cancel. This place gets jam packed constantly and I feel like I can’t even complete or do certain workouts because every machine or area I use/need is taken. Or there’s a training class going on and I get kicked out of that area. I didn’t even get to finish my workout tonight because a trainer kicked me out because a class was starting that I wasn’t even aware of. What’s the point in paying $30+/a month if you can’t even really take advantage of your experience there? I find myself leaving extremely disappointed every single time. Im really fed up.

Fantastic experience: Kevin was great! He’s was so professional and did a great job showing me around and getting me started up!

Fantastic experience: Best gym , great price for amazing amenities! And the staff is great, especially Jake!

Fantastic experience: Love Crunch Chamblee I have been coming here for years!! Jake is awesome (the rest of the staff too) clean, big, friendly everything you need here!

Fantastic experience: Signing up with Danny made things smooth and easy!

Fantastic experience: Great gym! Kevin was super helpful with the exercises

Negative experience: I had a membership with Crunch Chamblee. On June 21, 2025, I went in person and paid an $18 cancelation fee, and signed a document that confirmed my cancelation was effective July 22, 2025. On July 23, 2025, I was charged another $18 by Crunch. I called and I spoke with someone on the phone in both July and August and was assured I would receive a refund for July and August. I received a signed document from Crunch acknowledging the refund for August, which never came to my account. I was then AGAIN charged in September. When I called again, they told me that I was NOT being charged despite me having charges withdrawn out of my checking account. She told me that her system did not reflect they were charging me, and that they issued a refund to me, neither of which is true. She confirmed that my cancelation was effective in July. I had to go to my bank and they put a stop payment on Crunch. After the stop payment, Crunch tried to charge a credit card that I had given that was expired, so the charge was declined. Absolutely inexcusable.

Fantastic experience: Just switched from Roswell location. Place looks great

Fantastic experience: I love the Zumba and Dance classes! Super fun and energetic. You really become part of a community. They also play really good music in the gym.

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Crunch Fitness Chamblee is the best! The gym is always clean, the equipment is in great shape, and there’s something for everyone, from weightlifting to group classes. The staff is super friendly and helpful; they always greet you with a smile and make you feel welcome. The energy in the gym is motivating but not intimidating, and I love how spacious it is even during peak hours. I’ve seen real progress since joining and actually look forward to my workouts now. Highly recommend this location to anyone looking for a positive, upbeat place to train!

Fantastic experience: Been going here everyday for about 9 months now and I love it. Good machines, helpful and respectful trainers, and the community is always welcoming and supportive! Couldn’t recommend a different gym in Atlanta.

Fantastic experience: Best crunch location by far. Great customer service and equipment!

Fantastic experience: Great customer service. Highly recommend Jake as your personal trainer!

Fantastic experience: Love this location! They have almost every equipment you need. And it’s not packed like other locations.

Fantastic experience: Right location, good vibe,i had a really good experience. The staff member were all welcoming

Fantastic experience: Great staff and everything is always clean. People at the desk are always friendly and it's a great spot for a workout!

Fantastic experience: Great variety of (fully functional) equipment. Staff are accommodating and friendly - shout out to Danny, if you're looking to sign up, he's your guy to talk to.

Fantastic experience: Alexa is so friendly and made my experience great✅

Fantastic experience: Great gym! Kevin was so helpful

Positive experience: Good to get a workout in but they desperately need to get more plates. Too many times where myself or others are looking everywhere for another 45, 25, etc.

Fantastic experience: A great gym with a variety of weights and machines. They also offer classes all times of day, ranging from yoga to spin classes.

Fantastic experience: Imraan’s a good man; keeps this place clean and everything stacked.

Fantastic experience: Great gym! Nice staff!

Fantastic experience: Started training with Preston this year and I feel more comfortable and motivated with lifting weights now! He is a great personal trainer!

Fantastic experience: Preston is a great personal trainer! I’ve been training with him for almost two years now and have seen tremendous progress. Would highly recommend him

Fantastic experience: I recently started going to Zumba at Crunch Chamblee. The classes are fun, engaging and excellent for any fitness level. The instructors Mya The Instructor, Quanny & Juan C are phenomenal. I look forward to class every week.

Fantastic experience: Really enjoyed the gym! Will be coming back soon for sure!

Fantastic experience: Amazing gym with a great atmosphere and very great customer service!

Fantastic experience: The gym was great! All the workers were very nice and I had a great workout. Will definitely be back again!

Fantastic experience: I really like the various amount of machines, it let's me have a more diverse way of working out.

Fantastic experience: Great gym! Had to get back to crunch

Fantastic experience: Kevin took care of me with signing up and made the process super simple ! Highly recommend

Fantastic experience: Alexa at the front desk is great! Super helpful and very nice.

Fantastic experience: Alexa is so sweet and made my experience great!

Positive experience: Great place and welcoming place to do your workouts. Equipments could be maintained more but other than that it’s great.

Fantastic experience: Great gym , nice staff , very clean . Cool managers

Fantastic experience: Banks did a great job with getting me set up with rejoining and starting my membership!

Fantastic experience: Alexa was amazing very helpful . I’m new to the area . Shows me new things around in Atlanta so thankful hard worker very polite .

Fantastic experience: They were so friendly, especially Imraan. It is a very welcoming space!

Fantastic experience: Wow! I loved this gym and i recommend talking to Imraan because he has great customer service and very nice!

Fantastic experience: Kevin was very friendly and helped me through the process of signing up so fast and easy. I highly recommend this gym!

Positive experience: Overall this place is great. Good atmosohere, lots of machines and racks. Staff members are nice too. However the locker room area including the bathroom, sauna and the showers have been smelling horrible for a while. They clearly are not cleaning the area properly. It smells absolutely horrible and disgusting. They also need to get a different brand of urinal splash screens because the current one doesn't work that well and splashes urine all over underneath the urinals. There's always a spot of urine collected near the urinal. The Staff often doesn't care about cleaning tissues or soap running out. Also I wish they had another pull up station that's not attached to the cable machines. The area that has pull up bars and trx machines is always occupied for classes and it's impossible to use the equipment there until class ends.

Fantastic experience: kevin was the best of help , he was very patient helping my dad sign up and explaining the benefits of his member ship.

Fantastic experience: Great gym, has amazing boxing equipment which I really value so if you want to have a lot of equipment this is the place for you.

Fantastic experience: Recommended by Justin - This gym is so great, love the atmosphere and meeting so many likeminded people

Fantastic experience: Lots of great equipment and awesome environment. I recommend Justtin.

Fantastic experience: Its an amazing place to workout at and the staff is cool.

Fantastic experience: I love the gym it’s great for chest and back and it offers a variety of machines

Fantastic experience: This gym has a wider variety of machine to use than past gyms I've gone to allowing for a truly full body workout. The workers there are always so friendly

Fantastic experience: Kevin, has been super informative. Got us signed up and explained everything we needed to know. Gym was clean and staff super friendly.

Fantastic experience: We finally finished our home gym. Indoor dry-heat sauna (185 degrees), weights, elliptical, trampoline, inversion table, sitting/resting area, tv, refrigerator. Banks handled my gym cancellation with utmost professionalism, no issues. 5 star experience.

Fantastic experience: Great, clean gym with friendly staff!

Fantastic experience: Amazing gym and vibes, I always feel like i can lift anything when i enter

Fantastic experience: This gym is absolutely great!!! Great staff and people, such a nice environment to workout

Fantastic experience: Just joined! Amazing energy! Great staff

Fantastic experience: Gym is very nice and clean Kevin in the front is a nice guy and respectful and helped me start a membership. Would definitely recommend this gym

Fantastic experience: First time at this location! Kevin at the front desk had great customer service and showed me around! Thanks Kevin!

Fantastic experience: Great service! Signed up for a membership after first visit.

Fantastic experience: Great gym with variety of equipment and great staff

Fantastic experience: Kevin was amazing! amazing gym & amazing experience. Customer service is one of the best things they have aside from beautiful gym of course!

Fantastic experience: Thanks you to Kevin for always making my experience wonderful!

Negative experience: I would really hesitate before signing up for crunch fitness on Chamblee, especially for their free membership for a week. If you do not cancel it on time you sign yourself up for three months to pay. Unfortunately, I was out of town for an emergency on that last day and was unable to cancel it. They do NOT accept cancellations over the phone. I went ahead and told my bank to not charge the card but they said they would send the debt to collections if I didn’t pay. This is all in on the contract but this is abnormally predatory for a gym. PLEASE think twice before signing up.

Negative experience: I love this gym and the trainers but frankly sometimes this place is utterly disgusting. Always running out of hand soap or wipes for the machines and today the sauna smelled absolutely diabolical like the dreams of all collective men and women who want abs died in there. Please do better.

Positive experience: Gym has good variety of equipment and the price is nice. The problem is getting access to the equipment you need. It’s consistently crowded and hard to stick to a plan when you go in. Also seems to have a lot of trash laying around on the ground due to trash cans being full. I cancelled my membership after two months, and only three visits, because I am fed up with having to walk around and dodge cameras to work out. I don’t want to be in the background of someone’s TikTok. I realize this happens in a lot of gyms, but this place was the final straw for me. Done with these budget gyms.

Negative experience: I asked the front desk lady “Emily” to use the hydro bed and she treated me like If I was not a member or if I was going to steal the hydro bed. If you bar your code when you check in why do you have to be brining this code everytime you want to use the hydro? The other guys have never asked me to do this but this young lady made me lose 10 minutes and I come in the morning because I go to work after. Thank you for making me lose my time!!!!

Fantastic experience: Great gym and the people who work there are awesome! One thing. The blonde woman that works in the morning constantly behaves weirdly. Noticed for a couple of months. If management has a camera, they could see that she laid herself across the front desk at 7:21 this morning. Her coworker looked so done with it. The way she speaks to patrons is extremely strange, I’ve experienced it a handful of times. Literally I ask myself what just happened. Weird priorities on the job. Without fail I catch her doing something desperate lol!

Negative experience: DO NOT PURCHASE A MEMBERSHIP AT CRUNCH. This is a predatory business, with predatory business practices, THEY WILL NOT LET YOU CANCEL YOUR MEMBERSHIP. My story is I went ahead and got a membership at this Crunch in Chamblee, my first session made me extremely uncomfortable, an aggressive patron kept taking pictures in the locker room, at one point doing his best to get me in the frame while I was changing. I approached staff to report this behavior, and they flatly ignored me, and declined to 'take a report' because the 'general manager' wasn't there. My privacy was violated, and probably because they didn't want to deal with the fact that sexual harassment had just occurred in their locker room, they dismissed my concerns. I tried to take a shower and get out of there, and their showers were either broken or the clear glass doors didnt close properly and left you exposed to the rest of the locker room while you try to conduct hygiene. I was fed up, and since I had just gotten this membership, I figured it would be easy to have them cancel, but again, the 'GM' wasn't there. and they wanted me to come back tomorrow, so I did, only for the general manager to stall and waste my time and tell me he couldnt until after the 3 month period which they would have charged me 100 dollars, THEN they could cancel it, but not any sooner. They explained when I signed up that it would be easy to cancel. Just come in and talk to someone at the front desk and theyll take care of you. That was a bald faced lie. I had to take extraordinary measures to stop their little scam from unfolding, I had to dispute the charges with my bank, I contacted the Better Business Bureau, with little success, and there is practically no recourse, so I'm posting this review as a warning and as an ad for anyone seeking compensation for damages against Crunch Fitness, LLC. They don't have contact information for their corporate offices either, but based on the number of reviews with this exact same experience, I think we know why. Spend your money wisely!

Negative experience: I picked up a work shift in the chamblee area and went to this crunch on my break. I was going to get a day pass for $15 but the lady at the front desk said I could sign up for a membership for 6 cents and then cancel it on my way out with no strings attached. So I agreed and signed up, worked out, and then spoke to her on the way out and cancelled my membership with a signature before leaving. 2 weeks later I got charged for a membership. I reached out and was put on hold a few times after speaking to multiple people and finally spoke with a gentleman who said my membership was never cancelled and stated that i have to pay for 3 months of the membership before being eligible for cancellation . I knew the staff here was pushy about memberships but didn’t think they’d resort ro straight up scamming people. :/

Negative experience: The employees honestly don’t know what there doing when it comes to enrolling new members and applying insurances. Overall rude experience with employees

Fantastic experience: This location has the best staff and always has machines available. One of my favorite locations in the area for sure!

Fantastic experience: Front desk staff very friendly and welcoming !!! Shout out to Banks, Blake and D

Negative experience: The gym was super packed for a Sunday, with only one machine for each type, which meant waiting around just to work out. Several machines were worn down and some were broken. This location is clearly over capacity already, so offering 1¢ sign-up deals just makes the problem worse since the gym can’t handle the capacity of new members. I canceled my membership the very first day I went.

Negative experience: Unprofessional and inconsistent staff. The Front Desk staff are literally just there to socialize. You can tell they don’t care about anything except hitting their membership or private training quota. I’ve had multiple trainers in my DM’s and it’s uncomfortable. The equipment is fine but could definitely use some deep cleaning. They bring vendors in pretty often and you literally cannot get through the door without someone in your face trying to sell you something. This gym just has a weird, uncomfortable culture and it’s definitely due to the staff.

Fantastic experience: Blake and DJ made me feel welcome and excited about getting active at Crunch - Chamblee. Cool guys.

Fantastic experience: Our first experience here was great! Blake and DJ were very attentive and helpful and they have some awesome incentives for new clients. Excited to start working with them!