YMCA OF BRISTOL

Fantastic experience: I love the remodel on the pool! Wonderful!!

Fantastic experience: Easily the best YMCA you’ll go to. Great facility, great staff, quality equipment, and a welcoming environment all around.

Positive experience: Pool area could be cleaner, visible algae on floor and walls. The women's changing room is gross. Always dirty. The women's steam room is disgusting. Smells like mold and doesn't steam. The sauna stinks and hasn't been cleaned in months. Watched a lady write wash me on the window over a month ago and it's still there. Unisex changing rooms are typically pretty clean other than the giant puddles in the bathrooms. Gym equipment is clean. Some staff members are great others are just rude. I'm on the border, not sure if I should continue going here or save my money and find somewhere else. Price is steep too considering all the above stated.

Fantastic experience: Great place after the renovations

Fantastic experience: The staff here are all very friendly and patient. After trying most of not all of the gyms in the area, it was an easy choice to get a membership here. I will do my best to spread the word about how awesome the staff and facility here are!

Fantastic experience: Very security oriented, and a friendly, encouraging environment.

Fantastic experience: Awesome

Fantastic experience: Always friendly staff, awesome classes and activities to do.

Negative experience: Not allowed to buy a day pass. Members or guests only

Negative experience: I LOVE this gym, however it does no good if you have kids, because the child care center for the lower ages makes my husband and I feel VERY unwelcomed & there is not a lot for the kids to do. They could afford to take lessons from the ymca childcare in Kingsport.

Fantastic experience: Very supportive environment and friendly staff, came back after a long time recovering from an Injury and my first day back left smiling,

Fantastic experience: Love this place!

Fantastic experience: Great staff, new nautilus equipment!

Fantastic experience: Amazing staff with amazing hospitality. Each trainer and wellness coach is always available and happy to help. My wife is a travel nurse and i travel around the states with her working at different gyms This YMCA is the cleanest I've ever been to. All new equipment, a sauna, steam room and soon to be abs and glutes workout room.

Negative experience: We were staying at the Bristol Hotel and decided to take advantage of the swimming facilities at this YMCA location. The staff at the front desk were wonderful—extremely welcoming and helpful. Unfortunately, our experience was cut short due to a pest issue. After about 15-20 minutes at the pool, we noticed several roaches near the swimming area, particularly around the benches where we were sitting. This was disappointing and definitely something that needs attention.

Fantastic experience: Awesome place and awesome people!! Great selection of classes and times to fit any schedule. Come join today!!

Fantastic experience: Very clean place, comfortable place to work out. Plenty of machines and things to do. The family and I love it

Negative experience: Had a friend go there to swim then go to the sauna where he was approached by management and told to cover up due to his surgical scars “making people uncomfortable”. Over scars? That’s actually insane to me. Can’t imagine how people whose bodies don’t fit the societal standard are treated if scars make the staff uncomfortable. What a joke.

Negative experience: You'd think a place like the YMCA would embody acceptance and understanding, but sadly, that's not the case. They have a long way to go when it comes to treating all individuals with the dignity and respect they deserve. If you have any kind of scars or abnormality, prepare to be discriminated against and gossiped about BY THE MANAGER AND DIRECTOR, followed by a confrontation about how you're making people uncomfortable. God forbid people have bodies.

Negative experience: Although the National YMCA’s mission is “…building healthy, confident, connected and secure…adults…and communities,” this branch ensures that the “odd” people are left out. If you do not look a certain way, expect to be followed, interrogated, and possibly asked to leave. This is especially true if you have visible surgical scars which they will inquire you about and share your private information with their coworkers afterwards. This is a great place if you want that feeling of being judged by middle school mean girls but largely unhelpful if you want to get healthy with a community of mature supportive adults.

Negative experience: Be aware that the operations manager will discriminate against you if you are not a middle aged straight person. DO NOT support this business. She blatantly lied to try and cover herself. You should be ashamed of yourself. God forbid anyone have SURGICAL SCARS. THIS PLACE IS A JOKE.

Negative experience: As a customer, I always expect a certain level of service and communication from the establishments I frequently use. Unfortunately, my recent experience at YMCA left me feeling disappointed and frustrated. The incident in question occurred when I was accused of sneaking people into the establishment without proper authorization. I was shocked and dismayed to find out that I had been banned without any prior warning or conversation with the owner. In my opinion, the owner's decision to ban me without any form of communication, solid proof, or any credible evidence is a significant oversight. It is crucial for any establishment to maintain open lines of communication with its patrons, especially when it comes to serious matters such as banning someone. I understand that businesses have rules and guidelines that must be followed, but a simple conversation with me could have resolved the issue without the need for such a drastic measure. It is essential for the owner to hear my side of the story and understand the circumstances before making a decision that affects my ability to visit the establishment. Moreover, the lack of communication has left me feeling disrespected and undervalued as a customer. I believe that every customer deserves to be treated with respect and dignity, and that includes being given the opportunity to explain their actions before being banned. In conclusion, my experience at YMCA was marred by the owner's decision to ban me without any form of communication. I hope that the establishment will reconsider its approach to dealing with such situations in the future and prioritize open communication with its patrons. Until then, I will be seeking alternative establishments that value their customers and treat them with the respect they deserve.

Positive experience: Would rate higher if 24/7 Clean facilities Good equipment and a decent amount of room Where I work pays for part of our membership but to get one straight out is a bit high in my opinion especially in comparison to planet fitness but different people like different places Go check it out for yourself and see if this gym is right for you!

Fantastic experience: Completely upgraded and updated. Has everything you could want in a gym and more

Fantastic experience: Friendly staff

Fantastic experience: The YMCA in Bristol is a great place! The people are friendly and always willing to help you. It's immaculate!

Positive experience: The dressing rooms are a little cool after getting out of the pool.

Negative experience: Who brings McDonald’s into a kids gym area knowing there is little kids in there that are going to want the food and get upset?? And then tell me if my daughter has to leave if she doesn’t calm down in 15 mins?? First of all should you be eating on your job? No!! You’re there to watch kids and WORK. How ridiculous

Fantastic experience: Love going there, water exercit's dairy The people that work there are always friendly and willing to help you And you even get a free cup of coffee.

Fantastic experience: I love everything about this place.

Fantastic experience: We are grateful for our local YMCA!

Fantastic experience: Excellent family oriented workout and aquatic center

Fantastic experience: This is where I swim in the winter

Fantastic experience: Sadly I'm only here for 3 months. Oh man 545 everyday same people. Super nice. I have a scheduled cycle class with the guys now on tuesday. Wish had this back home. Best feature the saunas!

Fantastic experience: I travel quite often, and this is by far one of the overall best YMCA's I've frequented! The entire staff from top to bottom is amazingly friendly, and the most outgoing group of folks I've ever had the pleasure of meeting! It's Southern hospitality at it finest! The entire facility ( gym,pool,courts,sauna, etc...)are kept immaculately, surgically clean, and sanitized! There's plenty of parking in the well lit lot. I would highly recommend becoming a member at this location! It's the people that work here that make this place awesome!

Fantastic experience: Can't get any better staff helpful clean a great pool

Fantastic experience: Very clean! Staff is friendly and knowledgeable. Atmosphere is comfortable, plenty of equipment.

Fantastic experience: I love the YMCA you can go in as a female and work out safely. People are very respectful trainers and staff are in workout areas. Including pool and shower areas. I feel safe there.

Fantastic experience: Obtained a membership for the first time in about 5 years yesterday. Chris Whitt was an angel to work with. He was very compassionate and inspiring. During our tour, I was amazed at how much the Y has changed for the better. I also saw CEO Rick Matthews working around the facility and met him. It is unusual to see a CEO within their respective organization, much less working.

Negative experience: You really have to pay attention if your going to cancel because if you don't cancel the month before the lady you end up talking too gets snarky with you and is not understanding even if you have an emergency

Fantastic experience: Love this place we go 2-3 times a week great environment and staff!!!

Positive experience: We were guests of my brother and sister in law on two separate days and both times we didn't feel very welcome. The staff at the front desk and the guards were okay but not super friendly. And one of the swim instructors was downright rude. Can't imagine how they would treat us if we were actual members.

Fantastic experience: Great place

Positive experience: Always fun

Fantastic experience: Best gym in the area!

Fantastic experience: I was a member of this gym since 1999. I loved it then and continued to love the upgrades. They have a wide variety of pretty much everything and they are a huge facility. Everything was always clean and if a machine wasn't in working order, all you had to do was just tell them and they would fix it. I had to cancel my membership because my husband and I moved. I have yet to find a facility that has everything the Bristol YMCA had. I did miss the towel service, but hey, just bring your own. I will say that they probably need to do some building upgrades in the future, especially on the ceilings. Other than that, it's a great gym and I really miss being a member there.

Fantastic experience: Very friendly staff, and the "Y" was spotless. Wonderful place to workout!

Negative experience: My experience at the Y was really good for almost six years and I had no major issues to speak of other than a few run in with a few employees at the Y but all were resolved. But unfortunately my youngest son had gotten in some trouble at the Y and I handled it as a father should and corrected my son when he was wrong and made him apologize to the employees of the YMCA. But I recall my oldest boy who never caused any problems for the YMCA had asked me to speak with Rick Mathew’s now current CEO at the Bristol YMCA and I never knew how costly that would have been to my membership at the YMCA a member in good standing there but I was shocked to the response of Rick Mathew’s who expressed his aggravation’s with my youngest boy, that time I didn’t realize there were any major issues or much going on but to my surprise I had been informed by Rick Mathew's that my son had been in some more trouble there at the Y and as a parent I told Mr. Mathews I was unaware of this and if I would have known it would have been dealt with but that didn’t make Mr. Mathews happy and the whole conversation turned south at that point and went down hill in a hurry much to my surprise, with a man I had bragged on and have gave such good recognition for doing an outstanding job at the Y with bringing in new equipment and overall maintenance of the YMCA. Had been so mad at me and I felt terrible and nothing that I could say would help it only made things worse and I felt so helpless as he suspended me and my family from the Bristol YMCA and I have made several attempts to reach out too the board and others for a sit down with Mr. Mathews but to no eval and that crushed me pretty badly because I couldn’t understand why this man I had so much respect for was on the attack towards me so I waited awhile thinking okay he told me to call back after September so I then just waited until today November the 16th and called and spoke with Mr. Mathews and he still gave me the same response and I feel so helpless to the situation and therefore this is why I have such negative views of the YMCA of Bristol and disappointment with Rick Mathews I just wanted to be heard a member in good standing at the YMCA who’s membership was ended abruptly and the question that I can only ask is why and for what but have never been granted a sit down with Mr. Mathews just to be heard that is so sad and has broke my heart to a place that I Loved and my family to be turned out and not understand why.

Fantastic experience: Super cool place

Fantastic experience: Great place to hit the gym ,take a swim or play Basketball. Very Family friendly!

Fantastic experience: I love this place. It's a very clean environment and everyone is friendly and helpful.

Fantastic experience: The CEO is turning the gym around in a very positive way! The reconstruction and renovations to this YMCA have been long over due. It's nice to see your membership payments being put back into the facility!

Fantastic experience: Lots of workout equipment and facilities. Plenty of classes and programs. Something for everyone.

Fantastic experience: This place is fantastic for family time

Fantastic experience: ⭐⭐⭐⭐⭐

Positive experience: Yay! They brought back MEN ONLY sauna and steam room.

Fantastic experience: Our family joining the YMCA was the best decision we've made! They are great with our 11 year old and plenty of equipment for anyone for any type of workout

Fantastic experience: New remodel just adds to it. Great Y. Usually Y's are not as nice as private gyms, but this one is extensively appointed from the kids area and climbing wall, basketball, boxing, pool and spa, parents night out!!! & a really nice weight and cardio setup.

Fantastic experience: Great atmosphere for the whole family to be active.

Positive experience: I’m new to the city of Bristol and decided to get a membership at the ymca, the first day I went to use the facility only one of the staff members was really nice and offered help! I went to the daycare to drop off my 3 year old and the staff there is very unprofessional I asked for information and one of them just looked at me and laughed, the second time I came here i felt more welcome by the staff but the babysitters at daycare there are very rude and unprofessional they don’t make the kids feel welcome. It’s a big deal to me because that’s the whole reason I chose ymca because I have kids and wanted a place where I can take them and I could workout!

Fantastic experience: Absolutely the best weight training equipment in the Tri cities area. The people there are also fantastic

Fantastic experience: I love this gym! Clean facility, lots of classes and programs for children too

Fantastic experience: Great place to workout! And very friendly staff!

Fantastic experience: This place is actually really good. I was just passing through, looking for a place to get a good lift and I was expecting a bunch of cardio equipment but they actually have all the equipment needed.

Fantastic experience: I love my Y. All the classes are great. All of the equipment is clean. The staff is fantastic.

Fantastic experience: Nice atmosphere, a lot of maintenance going on but not a henderance to whatever i needed to do.

Fantastic experience: Clean, clean, clean! Programs for all ages — personal training, swim lessons and group fitness studios for cardio, kickbox, yoga, cycle and more. Impressed w the recent upgrades and tenacity through COVId. Leadership and staff are top notch.

Fantastic experience: Very nice employees. Good equipment. And good classes

Fantastic experience: My trainer is amazing Awrsome young lady Very knowledgeable about the machines and equipment Very patient and understanding

Fantastic experience: Very nice employees. Good equipment. And good classes

Negative experience: many workers have came to as very rude to me and my kid, they tend to get into peoples business as if their bills aren't getting paid by us.

Positive experience: Pretty good place, mostly friendly and helpful.

Negative experience: There's too much exercise going on in this place for me to relax.

Fantastic experience: Best Place to go to with your family. Family plans are very affordable.

Negative experience: Never returned call

Fantastic experience: Great place to exercise

Fantastic experience: My child was left in the kids gym today... Our first visit. He told me the guy that worked there and was watching them wouldnt let him play Xbox because he was ... Annoyed but whatever... What really got me was I wasnt asked for an identification when i picked my child up. Made me feel like anyone could just walk out the door with my kid. Really making me question leaving him in there anymore.. Its one of the reasons i signed up because no one else offers affordable childcare.. Literally just signed up yesterday and already having sketchy issues. I dont know if thats the process or if that kid just didnt ask me.. But it scared me to know that... Because all i did was call my kids name and he came running to me. As i said, just a little sketchy.. Especially considering the times we live in. Edited to add: I was contacted today by staff and they are looking into this for me. I was assured it is not their policy to ask for ID (because we have to scan to get in, in the first place which I can understand), but they do usually confirm a child's leaving with the correct person. I appreciate the call and will definitely give it another chance. Hoping it was an isolated incident. Impressed with the quick response and really appreciate it.

Fantastic experience: Nice facility and really nice staff.

Fantastic experience: Great place to go and very helpful and friendly staff.

Fantastic experience: I love Bristol's YMCA! Great people to work out with, great staff, great classes and variety of classes.

Fantastic experience: Awesome place and great service

Fantastic experience: Joe's the best

Fantastic experience: Great place to get your exercise on!!

Fantastic experience: Just become a member a few weeks ago really love it. It's an awsome place cant wait to go again tomorrow...

Fantastic experience: Used to go as a teengaer around 04 and i currently been going there for about 2 years. Me my gf and 2 kids go often and they all love it. The ppl that run the kids gym are great and theres plenty to do. Great place to workout and bring the family

Fantastic experience: The Y is an awesome place there's lots of things to do , to work out things to do for teenagers and adults , I would recommend the YMCA to anyone, love it !

Fantastic experience: Great place to workout. They offer lots of children's programs and exercise classes for adults.

Fantastic experience: Great classes and equipment, friendly staff

Fantastic experience: Great place and great people.

Negative experience: debt there once to apply for a membership the young woman behind the desk acted like she do not want to give me one never went back

Fantastic experience: Getting in better shape. Great for the family

Fantastic experience: Great facility, tons of options.

Fantastic experience: Clean. Staff friendly.

Negative experience: Staff is not very friendly and very rude. They should be more kind to the kids who pay money every month so they can get a pay check. On april 29th i had an experience with a staff wearing a maroon dress and she was very rude and it was very unacceptable. Never coming back again and alot of other people have agreed and made the same decision as i have.

Fantastic experience: Great local gym

Negative experience: Note it’s absolutely ridiculous that I was charged an extra 20 dollars for me and my brother to sit and WATCH my nephew swim for an hour. Yet another example of the innocent being punished for the poor choices of others. Thanks Y! If it wouldn’t have broken my nephews heart I would have left, guaranteed I won’t be back.

Fantastic experience: Nice facility.

Positive experience: Good

Negative experience: i Also used to come here a lot and spent plenty of money but since I m14 I can’t come anymore you need to fix this I now give my business to edge gym in Bristol has the beat weights and court (you also don’t need a adult) what a great family place

Fantastic experience: Fantastic YMCA