Wellbridge Athletic Club Clayton

Negative experience: I was happy to learn that Wellbridge had an agreement with the City of St. Louis, where I am an employee. However, I must say my experience at this club has been underwhelming at best. The customer service is lacking and the club atmosphere is seriously dull. Do not recommend, even if you do live in Clayton. There are many other, better options with a better price, no less.

Fantastic experience: Loretta helped me out. She is always smile and willing to help. Thank you for all that you do.

Negative experience: Poor customer service.

Negative experience: I was a member here for over 3 years. I tried canceling my membership after moving away. One time I called and was put on hold and they forgot I was there.. Another time I called, the phones were busy. I tried to find contact info for membership on the website since I could not get a hold of anyone by phone. No info, so I filled out a contact form on the website which I waited for MONTHS and never got a response. Finally after calling and calling I got put into the GMs voicemail and was able to cancel..... It shouldn't have been this hard to get in touch to get this done. I’m facts, it is something FTC is trying to regulate. Companies should not make it impossible to cancel memberships, and soon it will be illegal. Please improve your process. I had this same issue whenever the gym closed last April for COVID it was SO difficult to get in touch with anyone to put my account on hold. What a nightmare. I’ve lost hundreds of dollars because of Wellbridges poor management and I plan to dispute every charge with my credit card company. I also was not a fan of their new facility. Their old facility was way better. And most of the employees I know that work there don’t think it’s a good place to work. And for whoever is going to respond to this saying the GM will reach out… I’ve already told all of this to him in an email and all I got in response was “received”

Negative experience: I joined this gym 2 weeks before Covid hit, closing the gym entirely. Not only did they make me honor my "three month commitment" - which I signed thinking that part of that agreement was that there would be a gym to go to - but they twice denied me asking to cancel after. I called and spoke to someone who I told I wasn't comfortable coming back to the club after it had opened back up and sent an email later to which I never got a response. That was months ago. Now, calling the 3rd of February, no longer playing this game, I am told that I will also be paying the fee for March because there is a 30 day cancelation. Sorry, you know I've been trying to cancel for months. Really appreciate someone draining my pockets during a time like this.

Negative experience: Careful of what you are sold here. I had a membership here pre-COVID and it was a good experience. A little pricey for what you get given no outdoor areas, but generally a good experience. I signed back up in November after being told they were "fully open". Not true. They have very restricted hours (basically when I was working) as well as limited classes. I had assumed they had the same hours they had pre-COVID, given they were advertising on their website that they were "fully open". I told the sales guy one of the reasons I wanted to rejoin was because they have hot yoga and I was looking forward to it again. Once I was signed up I went to schedule my hot yoga classes only to find out they are not being offered (along with many other classes that are offered when they are "fully open"). Also, weekend hours are pretty limited, and given they open early and close early, I just couldn't justify the cost. I decided to pay the extra for Lifetime Fitness in Frontenac since they are much more open and accommodating to their members. After two months of this, I tried to end my membership that required a 3 month commitment, they charged me the third month, even though they had been deceptive in their sales and marketing. Just sharing my experience so others aren't surprised. Be sure you investigate all the details and don't assume based on past experience.

Positive experience: One word: AWESOME!!

Negative experience: I have been a member for roughly 2 months. So far my experience has been pretty poor. The whole place seems very unorganized and poorly managed. My initial tour was friendly and welcoming. I was promised things that never came to fruition. Scheduling appointments is complicated and misleading. Most of the "features" they offer are still a work in progress. I get a lot of "we are working on that." My massage experience was also confused and one of the worst massages I have ever received. I have seriously regretted my decision to join. Unfortunately I am locked in to a year long contract. I tried to cancel 2 weeks in, but they would not allow it. My guess is that this place will have to close within a few years.

Negative experience: I think We’ll-Bridge is conveniently located for people who work in Clayton. The amenities they offer are quality enough to merit the price that they charge, and the gym equipment is top notch. You’re probably asking yourself, if that’s the case, why the 2 stars? It would be for the following reasons: 1. The locker rooms, showers, and steam room are frequently filthy. 2. The gym area itself has dust piles in nearly every corner. 3. On two separate occasions I had items taken from my locker and the staff offered little to no help in recovery of the items. One was an Apple Watch and the other a pea coat and suit. All in all, I would recommend lifetime if you are looking for a premier club.

Fantastic experience: Wellbridge is the gym experience I've been searching for! Wellbridge feels nothing like a big box gym and everything like a 5-star resort-- gorgeous lobby, personal welcome at the front desk, spotless locker rooms, and specific studios (spin, yoga, pilates, Reformer pilates, etc.). As a runner, I especially appreciate the selection of treadmills (they even have the AirRunner!) AND the recovery tools such as the NormaTec compression sleeves. I am currently training for a marathon, and Kuang, one of the personal trainers, has tailored strength and stretching routines just for me. Love it!

Fantastic experience: Some of the negative comments here have merit, and may reflect the higher expectations of those willing and able to pay a premium. However overall it’s a great gym. The pool is outstanding, and the classes I went to were solid. I never had parking issues and wow there are just too many valets standing around doing nothing pushing up membership fees. To be truly premium they need to bump up the general ambience (lighting, fittings, smell, colors) and cafe. Childcare is excellent. Overall it’s a really good club and I hope they continue to improve.

Fantastic experience: I've been to a ton of gyms and I love this one it is gorgeous. It's super clean and spacious. All the workout equipment looks like it was bought yesterday. They have tons of people who are passionate, knowledgeable and compassionate. It's tough to find so many people who do all 3. So no matter what stage you are in your health journey they have someone to still get you to your goals effectively and efficiently. It also doesn't feel like it a gym. More like a resort. Towel service, spa, steam room, salt water pool, etc. It's so awesome!!

Fantastic experience: I have taken several classes at Wellbridge including amazing pilates and yoga classes. The instructors are very knowledgeable and engaging. I have had several injuries and they are always able to provide a way to accommodate me without minimizing the workout.

Fantastic experience: I love WellBridge, great machines, classes and the atmosphere is always positive and welcoming. I really enjoy being a member there!

Fantastic experience: Love Wellbridge. Amazing classes and staff!! And the spa is my fav! Would def recommend!

Fantastic experience: The club is “state of the art” and the facility is so clean!

Fantastic experience: I love being a member of Wellbridge Athletic Club! It is truly a state-of-the-art facility. Top of the line equipment, great classes, (especially love Spinning in the beautiful Spin studio) great instructors, and incredible personal trainers most of which have been there for many years which speaks volumes. It really is beautiful!

Fantastic experience: Fabulous facility! The kind of place that makes you look forward to working out! Absolutely love being there.

Fantastic experience: I joined Wellbridge after the new location opened in Clayton. The facility is gorgeous with the latest equipment, studios and pool. My wife and I used to go to classes all over town, but it makes more sense to me to belong to Wellbridge. The trainers range from super tough for the super fit, to laid backed for people like me not training for the Ironman. I think Wellbridge has it all, and for anyone in Clayton, Ladue, CWE, University City area...you can't beat it.

Fantastic experience: Wellbridge is by far the best workout experience I have had from top to bottom. My favorite are the group classes and all the options that are offered! Definitely worth it!

Fantastic experience: We love working with the Wellbridge team and love their classes. From yoga, to aerial yoga, to spinning - the instructors are amazing and the facility is beautiful. Can't wait to take another class!

Fantastic experience: Just did a spin class. Bike was in great condition, room cool, sound system awesome, instructor one of the best ever. Locker rooms are incredibly nice, fresh towels, pool, spa, sauna, steam, showers!! This place has it all!!

Fantastic experience: Love that the club feels fairly small, but it offers a wide array of classes, equipment and amenities. Yoga classes are great, I never have to wait for cardio or weights and the locker rooms are always clean.

Fantastic experience: Great place to work out. Love it!

Fantastic experience: The offerings at this club have always up-to-date with current fitness trends.- the variety of offerings is excellent. The amiable staff is well-trained in every aspect and consistantly promotes FITNESS FOR ALL.

Fantastic experience: Love working out here and had a great experience with my two free personal training sessions. Really enjoyed Eric's spin class and anxious to try many more of the classes. (Plus - love getting a Kaldi's Cold Brew when I'm there!)

Negative experience: This place is honestly the worst. I signed up for a contract with them after they did some promotion with my work. They do have some nice coaches. I was verbally offered a deeper discount for enrolling during our promotion. I got signed up with a trainer who touched me inappropriately and made me feel incredibly uncomfortable. When I talked to the person who was managing our account, they just assigned me to another trainer, who was fine, but I still had to see the other unwelcome one. When I said I wanted to cancel my contract they told me I could not AND they did not honor the rate the salesperson had offered me. Reading another review, I totally agree all they do is get you in the door and then provide horrible service from there on out. An extremely expensive trap. If you are not a swimmer and just need a gym, I would choose Club Fitness over Wellbridge over and over again.

Negative experience: Management is really poor. Also, the locker room is gross. They try to sell a "club" experience, but it falls way short.

Fantastic experience: I went here for a massage. Kiyoka Was literally an artist. You can tell she loves what she does. Her rhythmic technique lulled me in to the most relaxed state ive felt after a massage. Thank you Kiyoka!

Negative experience: Joined in May 2017, left in February 2019. I never took any of the group fitness classes, but worked out with a personal trainer the entire time I was a member. I agree with another comment, the new facility was hit or miss. First, the bad stuff. The men's locker room was pretty filthy with stuff thrown everywhere all the time. Some of the lockers smelled so bad I didn't use any in the vicinity (in the new club), and the showers were not as clean as they should be. The steam room often stunk to the point where I didn't want to use it (and I hope it was mud people were tracking in there from their shoes). The dry sauna was often not working or not hot enough to do anything. The parking situation is 100% dreadful. It is a total shame they didn't make other arrangements, like garage vouchers instead of valet, but that is just my preference. There were some maintenance issues in the main weight room, and the layout was odd. There are some good parts. The pool is an A+, I haven't been in a nicer one in a long time: short course meters, salt water, impeccably maintained, not very crowded. This was an outside smoke. (Fellow swimmers will get this reference.) My personal trainers were fantastic, and despite some issues with another trainer (whom I didn't ever work with) during the transition from the first one to the second after the first returned to school, I had a great experience. I had much higher expectations based on their positioning this as an "exclusive" gym. I felt they failed to deliver on the services/amenities, maintenance of the equipment, and cleanliness of the club. In essence, they have the same issues as you'll find at any other gym, so I decided why should I pay more. My new club is $119 less per month (~$1400 less per year) and I have access to and use the same things I did at Wellbridge. If I factor in the amount I paid for personal training the numbers jump DRAMATICALLY. If you like group fitness classes, then this might be the place for you, they have a lot of them.

Positive experience: Most of these reviews are accurate. I would add that for the steep price and supposed “club” atmosphere, there are things that they are falling short on. Parking is awful, the cafe is closed so often and does not match up with gym hours (impossible to fuel before or after a workout), front desk staff is not aware of class hours or locations. Here is the picky stuff: They could really capitalize on more of a “club” atmosphere with seating / lounge areas that were even slightly functional for work and meetings. The steam room and hot tub are great but they don’t provide any place to relax in the locker rooms rooms (I know... picky, but they should not call themselves a club and it would just be good design to do this). Really just paying for the steam room.... can’t help myself.

Fantastic experience: My fiancé and I recently joined Wellbridge after being part of other gyms which were fine but we love everything about this place, we’ll worth the cost. Perfect amount of equipment, weights and space to get a full rounded workout no matter what your focusing on each day. Nothing like ending a hard workout with a sit in the steam room, dry sauna or jacuzzi to recover. Place is very clean and has a fresh atmosphere overall. All the staff has treated us really well, welcoming and friendly. I see lot of ppl comment negatively about the parking which is limited but you just deal with it and find a spot. Hasn’t been an issue for me. Recommend this place 100%!!!

Fantastic experience: The staff is really friendly and helpful. When I went to workout he always come to help me. He also recommended their trainer for me to achieve my fitness goals.

Fantastic experience: The club has not so convenient hours like all the rest in town especially on the weekends they open late and close early, however during the weekdays they open 5am till 10pm and have great high end free coffees for members and hot tubs and full length swimming pools along with a great high floor views of the trendy city it’s in. I love it sooo much, can’t get enough.

Negative experience: I gave up after circling to find the place then trying to find a place to park. It was too cold to be making life decsions about whether or not US bank would have my car towed for parking on their employee and customer only lot. This is Clayton, it is not sexy to be having those kind of thoughts in this area. Well, there is a jail up the street but whatever. I don't understand why there is valet parking and there is no actual parking, not even meters. There is construction going on everywhere. Clayton is a nice area but seriously, there is no actual parking to justify VIP parking. I suppose if I wanted to get a brisk hike in, I could have parked down by the metrolink but then why go to gym? Also, I spoke with someone over the phone and did not get a quoted price and could not find one listed anywhere on their site, fine BUT there better be parking!!! I am sure it is lovely on the inside just like the pictures on internet show. Can't wait till they post pictures of an actual place to park.

Negative experience: I do not recommend this place. The frontline of the membership (sales) and facility are very nice. But once they get you in the door, the service they provide is horrible and not friendly. I don't want to overreact but I do feel some staff there are a little bit racist. My friend was even asked once by an instructor "do you speak English?" I talked to the management about termination my 12-month membership because I dont feel comfortable and welcomed there. They definitely don't want to lose money from membership and give me options that I still need to pay for 12 months no matter what. To anyone who wants to join this gym, be very careful and dont let them trick you. I am extremely disappointed about the service at the gym and definitely not coming back once 12-month is over.

Negative experience: The new facility is very hit and miss. Nice locker room and shower, pool, yoga room, and spinning bikes. But the parking situation is awful, the new desk staff is not well trained, often uninformed about gym facilities. Poor staffing on the main workout floor. Often you can't find anyone up there. The vast majority of machines do not have access to TV on their monitors, so you have to watch one of a few short "motivational videos or TVs mounted on the wall. The "clean" towels are often stained and dingy. Fans have yet to be turned on in workout rooms. More and more things exact an extra charge despite the increase in dues. I am a member for 18 years and until the opening of the new WB, used to work out 5-6 days. Given the host of hassles I find myself more often working out at home. I've heard so many members say they are seeking an alternative.

Negative experience: The new facility is a disaster. There is no parking. The valet service they hired is rude and unhelpful; they have even suggested where to park instead of having to provide the service for which they were hired. The support staff is utterly uncaring. For the money (over $250 per month) you'd expect customer service that reflects the premium nature of the club. The $10 per month gym in U City has better customer service.

Negative experience: Just moved to clayton and would of for sure joined this place but guess what! They don’t list how much the membership is! That’s right, you have to go to the place in order to find out how much it is. You know what this means? They don’t believe in whatever price they are asking, but believe their “salesmen” can talk you in to it. Join Center of Clayton instead, they actually tell you the price LOL

Negative experience: Got a poor massage. Spoke to management. Management said they would reach out to me. No communication. Very disappointing.

Positive experience: Great Staff in Spa the massages & facials are the best!

Positive experience: My wife and I join in January 2017 and have really enjoyed the facility, personal trainer, and spinning classes. The gym is well equipped, the trainers are very knowledgeable and push you to your limit. The locker room, shower, and sauna are nice. Local construction affected parking, temporarily. Otherwise parking is good. Location is convenient and safe. Improvement to the steam room will warrant 5 stars.

Negative experience: I just spoke with Mike in their membership department and asked if they have any options for me since I'm coming into Clayton for a long weekend and an looking for a club with a good list of group exercise classes. He confirmed they don't offer any short term memberships or passes for non-locals. I have to know a member and be sponsored to get in. He said they're a private club and can do that. Way to roll out that welcome mat!

Positive experience: I have not and may not join. However I wanted to say the workers seemed friendly and not as pushy as other reviews make them out to be. Johnny was persistent but not annoying. The facilities and amenities seem great and well maintained.

Negative experience: ok

Negative experience: THE MANAGEMENT SUCKS IN THE SPA,I TURNED DOWN A POSITION THERE AND OUT OF SPITE THE MANAGER ANDRE DESTROYED MY ESTHETICS LICENSE BECAUSE I TURNED THE POSITION DOWN FOR AN,,, ESTHETICIAN POSITION,THAT WAS MONTHS AGO,I WENT TO PICK UP MY LICENSE,SHE WAS VERY COLD AND SAID THAT THEY WERE IN THE MAIL,I NEVER SAW THEM AGAIN,SHE MADE SURE THAT IF I DID'NT WORK THERE, I WOULD'NT WORK ANYWHERE,NOW YOU HAVE TO GO TO JEFFERSON CITY TO GET A NEW LICENSE,ONE DAY PEOPLE WILL SEE HER FOR WHAT SHE REALLY IS, AND THE SPA SUCKED,I'M VERY STRICT ABOUT SANITATION...............

Positive experience: My experience at Wellbridge has been great. I have never had to wait for a treadmill or bike(except for a few weeks in January... like most gyms). I haven't taken any classes and have not worked out with any trainers, so I cannot comment on them. My wife has had nothing but good things to say about the massages she has received at the spa. The membership price is high... use it as motivation.