Club Fitness - St. Charles

Positive experience: What the policy about excessive loud noise in the gym?. A small nguy who trains in the morning always is screaming after every rep and likes to drop the weights very aggressive.

Positive experience: I really enjoy working out here however what is the animal policy? There is a lady who brings her dog and yesterday had let it out and was walking it in between the treadmills. Thought it was a bit odd as it dosen't appear to be a service animal.

Fantastic experience: Signed up this morning. The manager is extremely nice and helpful. Best customer service I have experienced in St. Charles. The employee he was training was also very nice. And, the gym is very nice and clean with a great selection of equipment, including hydro massage loungers.

Negative experience: Manager and Trainer are not professional, would not recommend this place.

Negative experience: Should be no recording allowed in the gym. Too Many girls making insta and OF videos.

Fantastic experience: Clean open floor flow design.

Fantastic experience: This location is easy to get to an efficient when I’m in the area. The staff and other members are friendly.

Negative experience: Everytime I call no one answers the phone. Why is there a phone number listed? I would just drive up there but I'm homeless with no car. And my life has been destroyed by spiritual/timeline warfare since 10/04/2024. So I would appreciate a gym membership. Either answer the phone or don't have one.

Negative experience: Annually upping the price and if you dont pay extra you lose access to your 24/7 membership

Fantastic experience: Absolutely Amazing! I just had my first workout with Phil, and it was fantastic! From the moment I walked in, he made me feel comfortable and excited about getting started. The session was challenging but completely manageable, thanks to his personalized approach and constant encouragement. Phil's energy is infectious, and he really knows how to push you just the right amount while making sure you're doing everything safely and correctly. I already feel motivated and can’t wait to keep training with him. Highly recommend Phil if you’re looking for a trainer who knows how to make a great first impression! Thanks Phil

Negative experience: Absolutely no way would i.use this club. I tried to call to find out rates, day pass availability, etc. There is no way to contact staff via phone there. Just imagine if you needed help there

Negative experience: I joined Club Fitness on February 13, 2024, and attended regularly until I needed to cancel my membership on July 16, 2024, after losing my job. I canceled using the kiosk but never received any confirmation email. Since there were no staff available to assist, I assumed the cancellation went through. However, I recently discovered that I was still being charged monthly from July to October, even though I haven't stepped foot in the gym since July. Club Fitness tracks check-ins, so they should be able to see that I haven’t accessed the facility. It’s incredibly frustrating to be charged for months due to a failure in their system.

Negative experience: I strongly advise anyone considering this gym to be extremely cautious. While the facilities are decent, the real problem lies in their financial practices, which I can only describe as predatory.

Negative experience: This is the worst location for this gym. Door access never works, no tanning, no sauna, crappy old equipment, and smells terrible.

Negative experience: Here now and there are only 3 mats in the whole gym! I just asked staff and the 3 workers agreed that are powerless to help. Club Fittness has no way of reporting anything to corporate. They have an app so they should just build in a customer support service. Telling workers you have a problem with themselves doesn't get anywhere. Please open a corporate communication channel! This has been needed for many years. Gave 2 stars because the club has potential if they just fix the communication and lack of equipment.

Fantastic experience: The place is always super clean, the staff is very friendly and patrons are courteous of others. A great place to work out.

Negative experience: Hey, my name is Joseph Stevenson. I joined this gym because I was in the area for my job; then I had to up and leave. First, I came in to cancel my subscription and it never happen. All this happen in February of 2024. Then I drove 2 hours to explain to everyone I'm getting charged and I don't live here. That was the second time overall. Now it’s June and I'm still getting charged. The gym is horribly managed and I will be back down for you all to hear this. Also, they don't have no phone to contact anyone during an emergency. Take your money somewhere else, nicer gyms around. Thank me later! Horrible Service! Over $100+ extra they are charging me! You don't treat someone like this!

Negative experience: How do I use the gym when I can’t even scan myself in? The scanner at the door is barely functioning. Can’t believe this is experience the gym provides.

Positive experience: This location feels neglected in comparison to the others. It sucks that this is the most convenient location for me, because I wouldn’t come here otherwise. This gym doesn’t have all the amenities that all the other clubs have, and they still have some outdated equipment, yet I was still forced into upgrading my membership because they took away the 24 hours with my old membership.

Fantastic experience: Super friendly service. Reasonable price and clean. Really exceeds my expectations

Negative experience: decent equipment, friendly staff, and insane management. Once AGAIN they are increasing the price of membership and removing benefits from each tier and moving it up to the next. To the point the platinum membership has 11 more things then the next lowest, and that one only has one more benefit then the next. That being 24 hour access. The 24 hour access to all the gyms use to be in the basic membership that was around 20$ a month, all of those benefits have been removed and locked behind the most expensive membership. All without notifying me that they where doing that and that I had lost all of those benefits and was still paying the same price. Plus they moved to an awful barcode system that forces you to use their godawful app that they are now making a second one?!?! Everyone hates it how tonedeaf can you be. The only reason they can get away with this is because there aren’t any real competitors in the area. As soon as another gym opens within reasonable distance of me you can bet I’ll be dropping my membership as soon as I can. Btw there’s no guest pass either.

Negative experience: Please read reviews! Horrible Experience! Beware of small print! Easy to setup membership but Horrific to cancel. Get ready to make a bunch of phone calls and mailing letters. You can clearly tell this is a business. They love money. Typical Bait & Switch.

Negative experience: The worst gym etiquette I've ever seen. People don't re-rack the weights, people play their music w/o headphones or facetime while occupying equipment. Hate going here.

Positive experience: This used to be my gym 2013-2015 until I moved into St. Louis County. This weekend I visited again while my husband was at the convention center. The remodel is very nice and I like the layout better with the stretch area and powelifting section. I'd definitely visit again when out this way.

Negative experience: Equipment always broken. Bathroom is always a disaster. If you go during busy hours the gym is already packed and you have to navigate through an ocean of tripods set up everywhere of people recording themselves.

Negative experience: The new pricing is ridiculous and you know it. I would literally quit if there were any other options. Straight up taking advantage of people with the new pricing and lack of benefits to the member.

Fantastic experience: When I go to club futness I like to stay a while. They have plenty equipment for pre-stretching, strengthening, and cardio. The massage table and light therapy are a new highlight for me. It's very homy with friendly help.

Fantastic experience: Nice gym/ atmosphere, clean, and the staff is helpful. It's a busy gym, but well kept for having so many ppl in and out. I hope they get a smoothie bar

Fantastic experience: Love this gym. Wish it was 24/7. Weekend hours make me have to have other gum memberships.

Negative experience: Every night the music skips constantly for hours, and it is so loud I hear it over my own headphones. It's like a scratched up cd grating into my skull the entire work out. I've told staff before when I joined ages ago and it still continues to this day

Fantastic experience: The gym is very large encompassing two storefronts. They have free weights, exercise machines, exercise workout classes and personalized training. There are plenty of treadmills. They are a bit dated. Some of them are broken, but not that many. If you need exercise then you are good to go here. The place is busy but manageable.

Negative experience: Finally putting in water bottle fountain, stair steppers are old and the one “newer” machine has been broke for weeks. The other “newer” machine stops randomly during a workout and then continues. Please invest in your equipment. 2 month update: still have non functioning cardio equipment.

Negative experience: This location used to be so clean the staff is awesome but who ever cleans is not cleaning I came in 2 days in a row same issues from the day b4 ladies room is dirty same trash no soap as the previous day tp all over the place

Fantastic experience: I haven't been in this facility for over 2 years Im impress with the new equipment, how clean the facility is, bathrooms everything, I think they are doing a really good job.

Negative experience: Buyer beware! We tried to cancel our membership and they charged us after the fact, then we had to dispute the charges with the bank because these people break the law AND the contract! They steal your money and won’t let you cancel!! Whatever you do, don’t give them your money. They are thieves and cheaters. But we are reporting them to the BBB and the Attorney General, so I hope they have fun with the lawyers! Hahaha.

Negative experience: Signed an annual contract. 3 years later I'm still getting charged. That's not an annual contract. Called to cancel, automatic recording said you have to MAIL a letter to cancel. Clearly this place is designed around scams and false advertising. Don't go here.

Fantastic experience: I enjoy the Thursday Silver Sneaker class very much. It is a good and fun workout.

Fantastic experience: Good experiences here, great friendly staff, decent equipment, I’d love to see more circuit machines but I love how many weights areas are available.

Negative experience: Staff is great, club is nice however when you pay dues annual the cost goes up over $150/ current year and expected to pay enrollment fees again. Can’t speak with anyone when you call, app and website treat you like new customer asking for fees. I understand cost of everything is going up and will pay more however corporates decision to force app and website for all renewals is costing longtime customers unnecessary fees on top of increasing dues.

Fantastic experience: I have been a member for 5 months, and I really like this place. It is clean and machinery is serviced well. Also there is good lighting and a helpful staff. There may be cheaper places around, but I feel this place is worth a little extra. Most of the time you can find equipment available, even at peak times.

Negative experience: You call the number to cancel membership, there option '2' to cancel the membership doesn't work. There is no option to cancel the membership. I am going to have to call my bank. This is a gym membership scam 101. Make it impossible to cancel membership.

Negative experience: I have been coming here for years due to the convenience of the location, but it is absolutely not my favorite gym at all. They KEEP bothering the memberships (prices as well as amenities), the building his one of each of the popular machines; I have NEVER seen the staff sanitizing the floors, bathroom, and rarely do so with the equipment they're almost always just standing around talking to one another; The music is extremely loud and drowns out your headphones; The massage tables are under fluorescent lighting shining directly in your face right on the workout floor (whose idea was THAT?!). It's not worth it anymore.

Fantastic experience: Solid chain. Staff was welcoming and friendly and gave me a tour of the place. It wasn’t crowded and there’s plenty of equipment. The functional training area is a plus for me.

Negative experience: I wish I could say I like this gym because their equipment is fantastic but the quality of service they provide to customers is extremely subpar. Every morning (m-f) I go in and the radio is completely broken, skipping and providing a very frustrating environment with which to exercise in. We all struggle to get into the building from time to time because of how bad the scanner is at recognizing anything to open the door. I would find things like this to be standard mistakes if it weren't for the fact that they're already bragging about adding additional new equipment before they get the first things working correctly.I will be canceling my membership to see what else is out there as this is my first gym.

Fantastic experience: Staff was very welcoming and helped me get a good feel of the workout areas and what they had to offer

Fantastic experience: This location has always been home for me. Everyone is nice, the staff is helpful and they are always willing to help. I will never stop coming here. I recommend this location just because of the homey environment.

Fantastic experience: I have been a member for almost 30 years and I am always pleased with the welcoming staff, energetic instructors in my zumba classes, as well as the manager Rachel! Keep up the great work✌

Negative experience: Club Fitness Group X the classes have done it yet again. I honestly feel that the corporate office has no care for the members that take the CLASSES. During covid they made DUMB Changes by letting go the good instructors. They kept a few mediocre and some great instructors. The best ones in my opinion (and a few others) are gone, Jacqui M and Cindy H, they loved teaching and would get your body in shape. Now another one is gone on Saturdays. Now, no more good Zumba classes in St. Peter's or St. Charles. You will have to travel to Florissant. Ericka was GOOOOD! High energy, hip hop, fun, for sure a sweat, and encouraging. I just dont get the new management in their non-thinking.....I have heard its the old Gold's gym mgmt running the programs. Where are Gold's gym in STL, so enough said! These instuctors teach for their health and the connections they build with the members, they dont get paid for what some of them are worth and they just go ahead and cancel there classes or decide to lay them off. The reasons.....well they just a employee

Negative experience: Check out my account first. In all the years I've had this account I have never given something a 1 star review. For context, I signed up for the 1 year contract. A few months ago I knew I didn't want the contract to renew. I went into the facility, because you can't cancel online or over the phone. I asked to not auto renew my contract after the year was up. -- I was told that the manager would cancel the auto renewal. To clarify, I did not ask to cancel, because then you have to pay fees and all that jazz. -- Just to not auto renew my membership at the end of the year. Fast forward a few months to now. Not only did my contract renew at the higher price, when I sent an email, this is the response I received: "We apologize for the miscommunication, however we do not have an option to cancel the autorenewal. You would need to place a cancellation submission if you did not want the membership to continue" From their billing FAQ: "Agreement prior to the minimum installment payment term being fulfilled, you will be required pay a one-time early termination fee" So your options are to pay cancellation fees, or auto renew your membership. lol When I pointed this out, this is the response I received: "If you would have cancelled after 11th payment then you would have been billed one more time" lol I should of just known that the staff misinformed me, went in on the day of my 11th payment and asked to "cancel" instead of "stop the auto renewal".

Fantastic experience: On my first day, Amanda Canokaiser, was my personal trainer and she was very sweet and helped me learn everything about the gym. The gym is also very clean and the staff are nice.

Fantastic experience: One of the best gyms in the area. Very motivating environment to workout and clean equipments. Staff are always there for questions!

Fantastic experience: Plenty of machines for whatever you want to do, not usually overcrowded, & staff is super nice & helpful!

Fantastic experience: I'm putting my dog down on Monday and the relaxing yoga class taught by Judy was just what I needed. The Java Jolt prepared by McKenzie and Becca fueled me through the rest of my errands. Thank you much!

Fantastic experience: Great gym nice equipment. Clean locker/ showers. Thank you Makenzie for the great service and smoothies

Fantastic experience: Aiden and Hunter really helped us out at the front desk taking my friends photos for their accounts, and also was kind enough to retake mine. I love this place, everyone is so nice and I plan on staying at this gym for as long as possible.

Fantastic experience: Friendly staff! Clean facility, great music and lots of equipment in working order.

Fantastic experience: Nice and clean facility; both in the main workout area as well as the locker room. Employees are always nice and friendly and willing to assist when needed. My go to gym.

Fantastic experience: Club fitness is a a quality gym with helpful staff and quality equipment. Thanks to Josh, Connor and Aiden

Fantastic experience: I absolutely love this gym. The staff is very friendly and the classes are amazing! I would recommend anyone!!!

Fantastic experience: Megan at the front was incredibly kind and gave me some great recommendations for smoothies. Can't wait to come back!

Positive experience: While everyone in the gym were taking care of themselves, Aiden and Kayden were taking care of the cleaning. This gym is super clean!!

Fantastic experience: Aiden and Connor provide some of the best customer service you can ask for, they give me tips on working out and dieting and every time you walk in they great you with a smile

Fantastic experience: Very forfilling shakes and it gives me energy when I am feeling weak. DEFINITELY recommend! Thank you becca!

Negative experience: The most important vital thing to a company is customer service... Club fitness for some reason thinks it's NOT IMPORTANT to provide customer service over the phone. I have questions that can't be answered by a website... And it's insulting for the company to make customers drive there and waste time and gas at $5 a gallon for a simple question.. it's ridiculous when they have staff members sitting at a front desk that supposed to be providing customer service.. I mean really is it that inconvenient for the staff to answer the phone and provide customer service we pay a monthly membership which should provide that ..everytime I walk in there the staff's at the desk on their cellphone. Go above and beyond for your company and customers ... it definitely paints a picture on what to expect for customer service in person ( the bare minimum of help, that's what to expect. Just imagin the ridiculous steps you have to take to cancel your membership they tell you to visit the website they don't even provide customer service to try to keep their customers.. go to planet fitness they don't just flash a hello with a smile they go above and beyond for the customers.. It's a lazy way of how they run things. To lazy to deal with people .. they just want a profit with out having to deal with the customers paying that pays their paycheck..

Fantastic experience: Just joined Club Fitness today in St. Charles! Aden & Connor were so helpful getting my fiancée and I set up, & Connor gave a very hospitable tour around the facility. Excited for what comes next!

Fantastic experience: Good gym. Not a huge one like some of the others but has all the machines I want, great employees.

Negative experience: Don't bother getting 24hr access. They switched to a new system requiring you to install a spyware app on your phone to use a barcode that never works to access the 24hr door. I suggest installing once and take screenshot of barcose then uninstall the app so they're not collecting your data.

Fantastic experience: Destiny, Aiden, Becca, Connor and Hunter are very very respectful and greet me greatly every time I come in! Love it #ClubForLife

Fantastic experience: Great facilities, great staff (Dani was awesome!), and perfect pricing for their robust membership!

Fantastic experience: I am visiting St Charles and I found this great place to workout! Amazing staff. I recommend!

Fantastic experience: This place is amazing! Very clean and very professional staff! Thanks to the club fitness crew!

Fantastic experience: First day here and Megan gave me a quick tour and made me feel like I was a long time member. This place is clean and has a ton of options to workout with. Because of these things I will be here almost everyday to get back into shape.

Positive experience: Wish there were multiple sets of larger-weight dumbbells, clean facility, nice staff

Fantastic experience: Staff very helpful & inviting. Gym very clean and organized. Could be a bit bigger & a few more pieces of equipment but if the crowd it manageable a GREAT gym to train at

Fantastic experience: I went to Club Fitness on Lindbergh for original sign up received no tour, no help with packages, no good explanation for when I did have questions. I opted out and went to the St. Charles location. All around better experience from the tour with the assistant manager to the package purchase! I bought the package with all access to any location but will make St. Charles my fitness destination every time.

Fantastic experience: Facility was clean and had all the equipment I needed. Additionally, the classes motivate you to work out and the people are friendly.

Fantastic experience: Great gym experience. Clean establishment. Good Quality and great variety equipment. Definitely a gym to become a member at.

Fantastic experience: Josh is great! He is so nice and helped me with my membership and at the last minute before he was leaving work!

Fantastic experience: I've had a lot of different memberships at different gyms over the years and this one is my favorite out of all of them. The staff is super friendly and nice and my personal trainer Phil is great. Phil is kickass and looks like a punk rock Khal Drogo with lots of experience in lifting. If you're looking for a trainer, ask for Phil! He's the best.

Fantastic experience: After a tough leg day Becca was true hero providing some useful tips and advice for next time, love the support that club fitness and it’s employees give!

Positive experience: Pretty legit gym, has most of the free weights you would want. Still needs a bar bell shoulder press then they’d be top notch!

Fantastic experience: Fabulous workers. Makenzi and Becca were awesome. Gym was clean and had a lot of machines to benefit my workout.

Fantastic experience: Great facility! They even have an Olympic bar with bumper plates and a couple platforms. Highly recommend

Fantastic experience: This a place that when I walk in I am welcome with a good morning! A place that you can feel free to workout with not feeling judged. Always clean!

Fantastic experience: I am at the gym everyday. Awesome place to be early in the morning to get your day to a great start. Your staff are awesome! Great job Club Fitness❤.

Negative experience: Super disrespectful to not close for at least a day or two out of respect for the life lost here and her family. Not returning to a gym where a manager has a stronger drive for money than empathy for community and life.

Positive experience: Great place to workout. However should have closed for the day when someone dies at your facility. Just out of respect for the family.

Negative experience: Went for a VIP pass with my ER wife. We walk in and a man has collapsed on the ground and the staff is running around and doesn’t seem at all prepared for that. She walks over to make sure he is okay and he’s responsive but you could tell they were not trained for this. Come to find out a woman had just died that morning and they didn’t even have the decency to close because it’s just all about profit. Terrible business ethics

Fantastic experience: Josh was super knowledgeable about the Club Equipment. Friendly and explained each area on our short tour. The Club appears to be really clean and is not loud, actually pretty inviting. As a new member, I will have an opportunity to engage one on one with a personal trainer. I look forward to getting started and logging my progress.

Fantastic experience: This isn’t my home location but I had a great experience here while I was passing through. They have good selection of equipment including some that aren’t available at some of the other locations I’ve visited.

Fantastic experience: Clean gym. Multiple TVs for viewing sports or other shows. Not overcrowded. Membership can be used in Missouri and Illinois locations.

Fantastic experience: The staff is friendly, The club is clean and has a lot of equipment options. All of the classes are fun too!

Fantastic experience: Such a friendly environment and so welcoming! I really enjoy working out here, and everyone should give it a try!

Fantastic experience: I love St. Charles Club Fitness!! They make us feel so welcome and apart of the community. I’m so thankful that I can be here with such a peaceful environment while working out to my fullest potential! Thank you so much for everything you offer Club Fitness!!

Fantastic experience: The staff is great! Josh was super helpful in getting me started. Very clean gym

Fantastic experience: Great gyms. Been coming for years. Clean, great equipment, and friendly staff.

Fantastic experience: I have been a member of Club for over 4 years and will continue for the long term. I enjoy having the opportunity to walk into any of their 20+ locations, they have all the equipment and staff to meet any fitness goals, and very affordable monthly. Highly recommend.

Fantastic experience: Love my STC family here at Club Fitness! Always smiles and great energy here at this club!

Fantastic experience: Clean, friendly staff. Ladies locker room smells good all the time, strange thing to note but it for some reason really is nice.

Fantastic experience: Josh and Gabe are great. They greet you at the door, are very engaging, and make a dynamite protein shake