Information about Brentwood Family YMCA

Concord Rd 8207
37027, Brentwood
+1 615-373-9622

Opening hours

  • Monday: 5:00 AM – 9:00 PM
  • Tuesday: 5:00 AM – 9:00 PM
  • Wednesday: 5:00 AM – 9:00 PM
  • Thursday: 5:00 AM – 9:00 PM
  • Friday: 5:00 AM – 8:00 PM
  • Saturday: 7:00 AM – 6:30 PM
  • Sunday: 12:00 – 6:00 PM

Our comment from FitFit United States about Brentwood Family YMCA:

Brentwood Family YMCA is a vibrant community hub that offers a wide range of fitness options for all ages. Visitors have remarked on the cleanliness and friendliness of the staff, with many praising the excellent variety of classes available, including popular options like yoga and personal training sessions. Customers have enjoyed the renovated facilities, which are spacious, accommodating both adults and children alike.

Members appreciate the family-friendly atmosphere and the inclusive practices that welcome individuals with disabilities. The amenities offered are diverse, including indoor and outdoor pools, a skatepark, and multiple workout machines catering to different fitness levels.

However, while the YMCA boasts many positives, some users have expressed concerns regarding overcrowding, especially during peak hours, which can lead to delays in accessing gym equipment. Parking can also be a challenge, with many noting difficulties in finding available spaces during busy times.

Additionally, there have been comments about the need for improved customer service training for front desk staff to enhance communication regarding facility policies. Despite these areas for improvement, Brentwood Family YMCA continues to be a favored choice for community fitness, promising a welcoming environment for those seeking to improve their health and well-being.

Brentwood Family YMCA: Opinions

3.7/5 (199 Opinions)
Top Rated Gym
Ali T. 3 weeks ago

Negative experience: The gym itself is great, but the front desk staff could benefit from more thorough training in customer service and policy communication. I appreciate the inclusive hiring practices, especially the opportunity given to individuals with disabilities. However, it’s essential that all team members are well-versed in the gym’s guest policies and able to communicate them clearly and respectfully. My wife, who is an active member, attempted to bring me in as a guest on two occasions. Unfortunately, both times we were turned away due to confusion around guest hours and limitations. The staff member was unable to explain the policy in a way that made sense, which led to frustration and wasted time. I hope the leadership team invests more effort into staff education and public relations so that all members and their guests feel welcomed and informed.

Brentwood Family YMCA

Thank you for taking time to leave a review, Ali. On behalf of the Y, We apologize for your experience. We strive to provide the highest level of service for our members as well as their guest(s). We hope you have a better experience on your next visit.

Ezequiel Garcia 3 weeks ago

Negative experience: I can’t help but feel frustrated driving 30 minutes to this specific YMCA, only to spend another 30 minutes circling endlessly in search of a parking spot. All because someone decided to hold a Halloween party for the kids here. Don’t get me wrong— I love children, but who actually pays the membership? Is this a gym or a daycare? And who thought it would be a good idea to schedule such an event on a weekday at 5:00 PM, arguably the busiest time for gyms worldwide? Why not plan it on a weekend—Saturday or Sunday—when the facility is less crowded? This kind of poor planning creates a significant inconvenience for members like me who come to work out. I’m seriously considering canceling my membership after today.

Brentwood Family YMCA

Thank you for taking time to leave a review, Ezequiel. Our Brentwood location is a Family YMCA and we strive to provide the best member experience for our families and community. We have a great team that plans fun activities for our families and gives advance notice to our members, so they can plan accordingly.

ruby renee simms 1 month ago

Fantastic experience: Large and open place

Brentwood Family YMCA

Thank you for your kind review, Ruby.

Debbie Rob 1 month ago

Fantastic experience: Pari is my fitness trainer. I completed my first 1x1 with her last weekend! She did an excellent job training me on the equipment for upper body. She showed me around the Y which was very helpful.

Brentwood Family YMCA

We are thrilled to hear you are enjoying your Y experience, Debbie. Our members' satisfaction means everything to us! We will share your kind words with Pari.

Shokou Panah 1 month ago

Negative experience: Hello, I ho I am truly disappointed with the scheduling of the swim coaches at the YMCA. For two months in a row, I have registered my son without interruption, but many times the classes have been canceled — either because the coach had personal matters or due to the weather. Unfortunately, I will have to cancel this month because I really don’t have extra time or extra money. I feel that the management or coaches at the Brentwood branch are handling things this way to push families toward private lessons. This is truly disappointing, as I have not experienced this problem at the Green Hills branch.

Brentwood Family YMCA

Shokou, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Operations.

harold gooding 1 month ago

Fantastic experience: Great facility

Brentwood Family YMCA

We are thrilled to hear you are enjoying your Y experience, Harold.

Michael Specter 2 months ago

Fantastic experience: Very friendly staff, very clean facilities, and lots of programs to explore!

Brentwood Family YMCA

Thank you for your kind review, Michael. See you again soon!

Vids P 2 months ago

Fantastic experience: Feels like a heaven. As soon as you walk in, you are welcomed, classes are great, service is outstanding and cannot forget the coffee. Overall 10 on 10

Brentwood Family YMCA

We are thrilled to hear you are enjoying your member experience, Vids. And the coffee!!!

Avi Avi 2 months ago

Fantastic experience: Y in Brentwood is great and we love it.

Brentwood Family YMCA

We are thrilled to hear you are enjoying your member experience, Avi.

E J 2 months ago

Negative experience: Predatory business practice. Do not let your college kids sign up for this service. The website does not allow you to cancel and they say you have to come in person. I told the woman on the phone that all of my kids were out of state and they couldn't come to cancel in person. She said that is the policy. I said that they stopped using it on Aug 2nd, but they charged me again on Aug 15th. I asked for the manager's email to email my cancellation. This was ignored. I sent another email which was ignored. We had to cancel the card that was setup to pay because they still have our account listed as active and we will not let them steal our money again.

Brentwood Family YMCA

E J, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Operations.

Noel Hwang 2 months ago

Fantastic experience: Clean facility, Friendly & Competent staff, great variety of classes - they all make this a wonderful community center!

Brentwood Family YMCA

We are thrilled to hear you are enjoying your Y experience, Noel! See you again soon!

Zack Stroup 2 months ago

Fantastic experience: I like the indoor pool and the variety of workout classes available so I can enjoy different activities.

Brentwood Family YMCA

Thank you for your review, Zach! We are thrilled to hear that you are enjoying the many offerings at our Y!

Steven C Holman 3 months ago

Fantastic experience: My personal/strength training at the Brentwood YMCA has been great. The training is highly personalized to my needs, and my trainer has been very flexible in working with my ever-changing travel schedule.

Brentwood Family YMCA

We are thrilled to hear that you have been enjoying our personal training program! Thank you for your review, Steven!

Nicole Gardner 3 months ago

Fantastic experience: Group classes are great! My favorites are barre with Barbara, various classes with Connie (including step, strength, & stretch), dance with Melissa, foam rolling with Renee L, Pilates with Stacie, step with Tim, and barre with Renee B.

Brentwood Family YMCA

We're anxious for the completion of the One Brentwood construction too, Nicole! Thank you for your review and commitment to the Y.

Latiaa Stewart 3 months ago

Fantastic experience: My family and I love the Brentwood Y. Very family friendly place. I feel safe. There are so many classes to take. I can spend hours there.

Brentwood Family YMCA

We are thrilled to hear that you are enjoying our Y, Latiaa! Thank you for your review!

radtechmf 3 months ago

Negative experience: No day passes!?! I'll never come back.

Brentwood Family YMCA

Greetings, while we do not offer day passes we have a guest policy. Guests of YMCA of Middle Tennessee members can come to our 12 locations on a limited basis, provided that they are accompanied by a Y member during their guests visit.

Dani khadka 3 months ago

Negative experience: I had a terrible experience at this YMCA. Another customer told me I didn’t belong there, clearly because of my race. When the staff got involved , they didn’t do anything to help—in fact, they sided with him and treated me with the same kind of racism. It was humiliating and disgusting. This place clearly doesn’t care about creating a safe or inclusive space. Do better.

Brentwood Family YMCA

Dani, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Operations.

King Yenigun 4 months ago

Positive experience: It was great there, the atmosphere was great and i had a good time. They had tons of different things to do like swimming, bodybuilding,kid sport teams etc... they even served free coffee! it was a bit pricey tho.

Venita Campbell 4 months ago

Fantastic experience: Very friendly when I walked in and helpful.

cheily vanessa 4 months ago

Negative experience: Such a bad experience .. 2nd day here & it was horrible. Never will be going back.

Brentwood Family YMCA

Cheily, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Operations.

Ana 4 months ago

Positive experience: I’ll start with the positive- I absolutely LOVE some of the instructors & classes there. Yoga with Jimmy is the best yoga class I’ve ever taken. Jimmy & his wife are lovely bring such positive energy. His class & matt pilates have helped heal my knee pain like nothing else could by slowly improving my strength, flexibility & balance. It’s my go to class to help calm me after a stressful day & is truly healing for the mind & body. Pilates by Barbara & Stacey is also great but class gets filled up very quickly. The facility is nice but does get overcrowded easily. Now to the negatives- 1 star for parking, finding a spot can be horrendous especially on the weekdays after work. Sometimes it’s quicker, sometimes it can take 15-20 mins to find a spot. They’ve expanded parking some but they still need more space. They closed the Maryland Farms Y & another small Y in Brentwood so all of us have moved to the Brentwood Y now, which means they need a lot more space for everyone! Other than that, it’s a great Y.

Brentwood Family YMCA

Thank you for providing feedback, A.

laurene holcomb 4 months ago

Fantastic experience: Wonderful..clean ..has everything.. staff is amazing

Brentwood Family YMCA

Thank you for your kind words, Laurene. See you again soon!

Melissa Denktash 4 months ago

Fantastic experience: Great facility and staff! Clean, organized, my teens love it. We go there almost everyday!

Brentwood Family YMCA

Thank you for your kind words, Melissa. See you again soon!

Orion Jimenez 4 months ago

Fantastic experience: Amazing staff!! Aswell as super clean equipment!!

Brentwood Family YMCA

We are thrilled to hear you are enjoying your Y experience, Orion. See you again soon!

Briana Perez 4 months ago

Negative experience: Unfortunately, I had a very disappointing experience at the Brentwood YMCA. A staff member named Connie was incredibly belittling and condescending when speaking to my kids, who were simply trying to work out using a valid nationwide membership. Instead of welcoming them or helping clarify any confusion, she was rude and dismissive, making them feel as if they weren’t “good enough” to work out there. It was disheartening to see someone represent the Y, an organization that prides itself on promoting health, well-being, and youth development, act in a way that directly contradicts those values. Connie went as far as claiming my kids weren’t eligible to use the gym, despite the fact that they absolutely were under the nationwide membership policy. I would not recommend this location, especially for families with young adults or teenagers. There are other YMCA locations in the area that actually live up to the mission of being inclusive, supportive, and focused on wellness for all.

Brentwood Family YMCA

Thank you for bringing this to our attention, Briana. At the Y, we always try to provide the best member experience. We hope you have a better experience during your next visit at our Middle TN locations.

Revi Mathew 4 months ago

Fantastic experience: Excellent facility with lots of options.

Brentwood Family YMCA

Thank you for your kind words, Revi. See you again soon!

Random Guy 5 months ago

Fantastic experience: Chill

Rod J. J. 5 months ago

Fantastic experience: I am a new member here at the Brentwood YMCA, it has been only a few weeks since I joined. Before I decided to take the plunge and sign up, I would drive by the Y almost daily in my routine. The parking lot always looked full, so I assumed that the place was very chaotic and overcrowded. Now that I am a member, I see that I was wrong in so many ways. Allow me to count them for you; first, I have never come at a time when I did not get a great parking spot. Second, I only have to wait a few minutes, if at all, to use any piece of workout equipment or machines. Third, everyone here is so friendly and focused on taking care of their bodies and minds, and they are willing to help you do the same. Finally, the staff here are so welcoming and they do a great job keeping the center clean and ready. The also are quick at providing whatever you may need to achieve your desired goal. Moreover, it now feels like a second home for me, I hate to miss coming a single day but this old body has to rest from workouts now and again. So, do not be intimidated by how it looks from the outside, come on in and join the fun. Rod J.

Brentwood Family YMCA

We are thrilled to hear that you have had a great experience at our Y! We greatly appreciate your review and are so glad to have you as a part of our Y family!

Mo Kaushal 5 months ago

Fantastic experience: Amazing gym and fitness center for adults and kids alike! Been blessed to be here for 20+ years...zero complaints. Thank Terrell for his tenured, excellent property maintenance expertise and service. I recommend!

Brentwood Family YMCA

Thank you for your kind words! We are so glad to have you as a part of our Y family!

Gopi Krishna 5 months ago

Positive experience: This place looks great after their renovations

Brentwood Family YMCA

We are thrilled to hear you are enjoying the renovations, Gopi. See you again soon!

Khalid Lawa 5 months ago

Positive experience: its good, nice , clean, but inside pool its sm ome old and sometimes not very clean

Brentwood Family YMCA

Thank you for your review, Khalid.

Will Humphrey 5 months ago

Negative experience: Parking lot is hard to get out of. Cramped aquatics/wet areas. Lots of high schoolers that stand around and block machines and lockers in locker rooms.

Brentwood Family YMCA

Thank you for taking time to leave a review, Will.

Kaitlin Watson 5 months ago

Negative experience: Only allows guests from 1-5 pm. Aka when everyone else is working. With the reasoning being “well it was overcrowded for our members” Well it’s overcrowded because you closed the Maryland Farms and Christ Church locations for no reason. But sure blame it on too many guests coming.

Brentwood Family YMCA

Thank you for your review, Kaitlin.

Steve Dotson 5 months ago

Fantastic experience: They set me up with a trainer for free council on how to use the machines he was courteous patient and took his time to make sure I understood how to use the machines all aspects of the machines I was very grateful and I use his advice to this day

Brentwood Family YMCA

We are thrilled to hear that you have had a positive experience at our Y, Steve! Thank you for your review!

GOODAA ADEL 5 months ago

Fantastic experience: Lovely place for families and so many activities

Brentwood Family YMCA

We are thrilled to hear that you are enjoying your Y experience! See you again soon!

Andy Mason 6 months ago

Fantastic experience: Excellent facilities including full gym, classes and pool - both indoor and outdoor. Perfect for family. Only challenge is parking at 5:30pm!

Brentwood Family YMCA

Thank you for your review, Andrew. See you again soon!

Corrie Cron 6 months ago

Fantastic experience: The facilities are super nice. I haven't even experienced them all. They have so many programs. I worked with a trainer to get me back into the gym and comfortable with everything. I really liked the trainer. With some health issues, I was afraid to get back into the gym and I was a new member and a little intimidated. Monica was amazing and encouraging and now I feel very comfortable and knowledgeable going to the gym and using the equipment. She trained me on multiple machines and exercises and so i have a lot of options in continuing my workouts.

Brentwood Family YMCA

Thank you for sharing all the things you love about the Y, Corrie. See you again soon!

J Ratliff 6 months ago

Fantastic experience: great customer service. welcomed my 16 year old handicapped grandson as he was in need of the use of the pool to exercise his legs. The staff showed compassion and was very nice to us.

Brentwood Family YMCA

We are thrilled to hear you and your family are enjoying your Y experience, J. Our members' satisfaction means everything to us!

andrew e jackson iii 6 months ago

Fantastic experience: …it was near my job site, gave me an opportunity to get a quick workout and meet some loved ones

Brentwood Family YMCA

Thank you for your review, Andrew. See you again soon!

Sam Avalos 6 months ago

Fantastic experience: You ever want to feel like a million bucks? Walk into this Y at 5-7am and let Tina say good morning to you. Great staff.

Brentwood Family YMCA

Thank you for your kind words, Sam! We appreciate your review!

Anjeela Thapa 6 months ago

Positive experience: We have been the member of Y since 3 years now.This location has been my priority because of the child care they provide while we workout. Unlimited group classes, Highly recommend Body pump(Anna), Boot camp(Renne, Angela) , Bosu (Lori) , Baree ( Deena), Zumba( Trina, Sarah), Yoga( all instructor are best), child care( Briacia is very helpful, she helped me a lot when my son had hard time transitioning to their care, there are always room for improvement but I feel welcomed by this Y. Staffs are nice and welcoming. And I love their coffee. Thank you Y for beautiful kids event yesterday!

Brentwood Family YMCA

Thank you for your feedback and review, Anjeela! We are so glad to have you as a part of our Y family!

Johnatan Jensen 6 months ago

Positive experience: Great facility and child care. Some unfortunately poorly trained and bad attitude desk employees though

Brentwood Family YMCA

Thank you for taking time to leave a review, Johnatan. We hope you have a better experience during your next visit.

Dee Griffith 6 months ago

Fantastic experience: What I appreciate most about the Brentwood Y: friendly environment, personal training with Ted, classes (like Zumba with Sybil), and childcare! Personal training has removed (and continues to remove) the guesswork out of what I need to do. I knew I wanted to lift weights for health, but I didn't know how much, how many times, how to use the machines, etc. My personal trainer Ted made it easy and took all the guesswork out. By having scheduled sessions that are fully planned for me, I do a lot more than I would on my own, plus I actually know what to do. Highly recommend!

Brentwood Family YMCA

Thank you for such a kind review, Dee. Our members' satisfaction means everything to us! See you again soon!

Thomas Zekarias 6 months ago

Fantastic experience: Nice environment and staff to do work out

Brentwood Family YMCA

Thank you for your kind words, Thomas. See you again soon!

J A Colwell 7 months ago

Fantastic experience: Friendly people and clean surroundings. Nice hot sauna.

Brentwood Family YMCA

Thank you for sharing all the things you love about the Y, J A. See you again soon!

Whit Wilson 7 months ago

Positive experience: I think this is is a very nice facility. However, it seems somewhat disorganized compared to other YMCAs I have visited. On the class schedule, it said there was there supposed to be two lanes available in the indoor pool for lap swimming tonight from 7pm - 9:30pm. However, the lanes were being used for kids' group lessons and were labeled as such. I thought this was a great use and much better than lap swimming in my opinion, but it was a little frustrating that I came expecting to swim laps + the only gym clothing I brought was a swimsuit. I would make sure to keep the schedules updated so that people can plan accordingly.

Brentwood Family YMCA

Thank you for making us aware, Whit. We will look into this, and hope you have a better experience during your next visit.

Robert Harrer 7 months ago

Fantastic experience: Busy, active, clean, fun place to get healthy.

Brentwood Family YMCA

Thank you for sharing all the things you love about the Y, Robert. See you again soon!

Russell Ali 7 months ago

Fantastic experience: Busy place but so much room to work out get fit hang out take a walk in the park

Brentwood Family YMCA

Thank you for your kind words, Russell. See you again soon!

Yiyi Yaya 8 months ago

Fantastic experience: Excellent place to go for training classes and exercises. I go to Y six days a week and enjoy it very much.

Brentwood Family YMCA

Yiyi, we are thrilled to hear that you have been enjoying our classes! Thank you for your review!

Bob Williams 8 months ago

Positive experience: Great place to workout. Love it.

Brentwood Family YMCA

We are thrilled to hear you are enjoying your Y experience, Bob. See you again soon!

Lance Blocker 8 months ago

Negative experience: I recently visited with my two kids and two of their friends, intending to use our guest passes. We understand that guest passes are not allowed after 5 PM, so we decided to sign them up for memberships. Unfortunately, Suzanne at the front desk displayed a poor attitude and unwelcoming body language, making it seem like we were an inconvenience to her. This was very disappointing and not the level of service we expected. ***This experience was particularly frustrating because I’ve been a dedicated volunteer for 7+ years.

Brentwood Family YMCA

Lance, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Operations.

Gary Zhang 8 months ago

Fantastic experience: Great place, ever since the skatepark opened, I go skateboarding here as much as I can. Absolutely loving the design of the park. At the same time having all the facilities needed in the building behind, is just a perfect place to skate, make friends and take kids here to learn. I can tell Chris who is running the teen center and skate park put in a lot of efforts and passion into this amazing place, as well as all the skaters kept the park running everyday, I salute you all! Only one thing I think Y can hear from us skaters, the skate park will close in winter when the temperature is below 40 degrees, I think most skaters won’t mind the temperature, some days when is sunny and bright, a little bit of cold air won’t bother us at all. Anyway, I highly recommend Brentwood Family Y and the Skatepark as well as the teen center!

Brentwood Family YMCA

Thank you for such a kind review, Gary. We are thrilled to hear you are enjoying your Y experience and the skatepark. See you again soon!

Adam Holmes 9 months ago

Negative experience: Good facility, decent selection of equipment. Biggest problem is parking. This is busy gym with very little parking. I spend 20min circling the parking lot attempting to find a spot with no success. I had to leave due to the lack of parking

Brentwood Family YMCA

Thank you for taking time to leave a review, Adam. We apologize about your experience with parking.

lupe guillen 9 months ago

Fantastic experience: I have build muscle mass , strength and durability at my age here taken classes… the instructors here that lead our AOA classes really care and do the best they can to make sure we get the best training and are safe for each of us.. they are consistent, thoughtful and care and so patient with us… they care and all so loving to us,, they go out of their way to train us to the best of their ability to do so… I’m happy to be here at the YMCA…

Brentwood Family YMCA

Thank you for sharing all the things you love about the Y, Lupe. Our members' satisfaction means everything to us! See you again soon!

TREY VAUGHN 9 months ago

Fantastic experience: My two daughters and myself absolutely love the YMCA!! A place to meet some friends and workout or just relax. So many options for everyone to enjoy. Whether it’s the tred-mill to the pool or the sauna to the aerobics rooms, you have so many things to do and have lots of fun.

Brentwood Family YMCA

We are thrilled to hear that you and your daughters are enjoying the Y, Trey! Thank you for your kind words and for your review!

Adam Brown 9 months ago

Negative experience: Edit several months after originally posting. Took down to 2 stars. Teenagers run wild here and nothing is ever done about it. Gotten way more crowded over the past year along with price increases. I enthusiastically canceled my membership today. The Y used to be a great place but it's really gone downhill since the Maryland Farms Y and Christ Church Y closed. Really poor use of space post renovation, there is a ton of space inside the building that could be put to better use. There used to be more whirlpools / saunas pre-renovation, now after the fact there are fewer even though two other YMCA's in Brentwood have closed (Maryland Farms) or will close (Christ Church). So since those areas are now in the pool area, they have to close along with the pool in case of lightning outside, while prior they were attached to locker rooms. Too often there are kids with no business being in the fitness center taking up space and fooling around. The fitness center isn't big enough to serve as a consolidation of 3 Y's into 1, even if they had data that says the vast majority of the people at the other Y's in Brentwood primarily go to a different one anyway. What used to be the main entrance is now a ghost town...there used to be a nice sitting area there with coffee, newspapers, etc., but now it's just empty space save for a few vending machines. There is another one though but it's surrounded by "community rooms" and a "kitchen" neither of which serve any obvious purpose. Overall though it is an OK value for the price, it's better than the Williamson County Rec Center, and the Y is lucky that there's no real competition in Brentwood like an LA Fitness, Lifetime, or Gold's Gym.

Brentwood Family YMCA

Thank you for taking time to leave a review, Adam. On behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Experience.

Jonathan Wise 9 months ago

Negative experience: If I could give you 0 stars I would. This place was newly renovated and poorly planned. The sauna for one is far too small. 22 people in there during rush hour on any given night. There is a drainage issue, so the sweat which turns into a black liquid constantly pools on the tile. The steam room seems like it’s never cleaned either. Constant buildup of hair and I don’t know what builds up around the vents and drain. Again poor drainage.The fact that people can be barefoot in either is a heath hazard. The gym floor is poorly checked. Employees always talking with each other or folding towels and not one of them walks around to check people on their phones. Im there to workout, not wait on people scrolling instagram. The scale in the locker room is always broken. The phone in the locker room is constantly broken. The lockers in the locker room are not maintained and even if you put your correct code in, multiple times I’ve seen people not able to gain access to their belongings. Last part is the water fountains; they’re always broken or the filter is out. How hard is it to maintain a gym that people pay good money for, has great revenue I’m sure, and is in Brentwood of all places. I haven’t been anywhere else in that gym but I’m sure there are countless other problems. The people in charge need to evaluate these issues or be fired.

Brentwood Family YMCA

Jonathan, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Experience.

Jenna A 9 months ago

Positive experience: Major overcrowding problem. They should have accounted for this when they decided to close down Maryland Farms. Instead, they have a million group fitness studios when more gym floor space was desperately needed. That was a poor decision and poor planning.

Brentwood Family YMCA

Thank you for your feedback, Jenna.

Cody Burke 9 months ago

Fantastic experience: I recently visited the skatepark at this YMCA and let me tell you, it is the best skatepark that the Nashville area has ever had. Corey and Chris are very accommodating and inviting to all ages. I noticed that they will not have the park open in the colder months. I hope they change that because skateboarders enjoy skating in all types of climates! Keep the park open in the winter! Looking forward to my next visit! Thanks again Corey

Tim Bussey 9 months ago

Positive experience: Very disappointed with my experience. I recently joined this YMCA and was excited. It’s apparent, they have a major overcrowding issue. I spent 30 minutes circling the parking lot trying to find a spot and dealing with other people. When I consulted an employee, he was feeling the same way. Ultimately, I decided to cancel my membership.

Brentwood Family YMCA

Tim, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Experience.

Christopher Scoggins 10 months ago

Fantastic experience: I planned to come from Chattanooga to visit the skatepark for the first time this week but it was closed… for cold? Come on now! Skaters will skate unless it’s raining (and sometimes even if it is raining)! I would like to see the park open no matter what the temperature is! Skaters gonna skate!! Great job on the park but keep it open every chance you get please!

Brentwood Family YMCA

Thank you for taking time to leave a review, Christopher. At the Y, the safety of our staff and members is our top priority. We are looking into possibly updating our policy in the future.

Lucas Cobo 10 months ago

Positive experience: The Brentwood Y has the best skatepark in Middle Tennessee!! Unfortunately they close it when the temperature dips below 40 degrees. This ridiculous rule means the skatepark is inaccessible for 90% of the winter months. Let us skate!!!

Brentwood Family YMCA

Thank you for taking time to leave a review, Lucas. At the Y, the safety of our staff and members is our top priority. We are looking into possibly updating our policy in the future.

Matt Mckervey 10 months ago

Negative experience: The new skatepark is so sick! But the hours need to be better! If it’s dry outside we should be allowed to shred! Skateboarding in the cold is my absolute favorite. The summers get too hot so winter is when I get to bundle up and skate for more than 20 mins without the humidity and sunburn.

Brentwood Family YMCA

Thank you for taking time to leave a review, Matt. At the Y, the safety of our staff and members is our top priority. We are looking into possibly updating our policy in the future.

Reed Levine 10 months ago

Fantastic experience: I love the Brentwood ymca! I’m a skateboarder and grew up skating the old park, the newly renovated park is awesome. I just wish the park wouldn’t close if it’s under 40 degrees!

Brentwood Family YMCA

We are thrilled to hear you are enjoying your Y experience, Reed. We are looking into possibly updating our policy in the future.

Amanda Dempsey 10 months ago

Fantastic experience: I've never left a Google review before but wanted to give honor where honor was due. I live in Bellevue and tonight was my first time visiting the Brentwood location. The roads were super icy so I asked for directions on the safest way home as my car isn't the best in these conditions. One of the men at the front desk (Andrew? If I remember correctly) went above and beyond. He wrote down directions on a sticky note and helped program my gps with 4 "stops" to take me the safest way (as the routes it was offering he didn't recommend.) My husband and I moved from out of state and do not know this area well at all yet. So, so incredibly kind! Thank you for your patience! Also--the pool and sauna is open until 9:30 on week days. Such a blessing! Thank you, Brentwood YMCA!

Brentwood Family YMCA

We are thrilled to hear you are enjoying your Y experience, Amanda. We will share your thoughtful words with our staff. See you again soon!

Kevin Barzani 10 months ago

Fantastic experience: Very clean and friendly employees and it has everything that you would need for working out.

Brentwood Family YMCA

Thank you for your review, Kevin. Our members' satisfaction means everything to us!

Ivana Porashka 10 months ago

Negative experience: TLDR; this Y has a no guest rule after 5pm and doesn’t allow you to purchase a day pass. That policy combo is illogical, esp for a place that prides itself on inclusivity and making people feel welcome. A friend of mine who lives in Nashville and was considering a membership drove across town to this YMCA to meet me for a workout. I am a member and got my parents to drop me off because we share one car when I’m home for Christmas. I was told by whoever was at the front desk tonight that the YMCA doesn’t allow guests after 5pm, period. So my friend and I were like "oh, no worries, can we just buy a day pass then or pay whatever it costs because we didn’t know about this rule." We were given a hard no and a long stare. Super strange…and also just not logical, like what does this policy accomplish? Okay, you get only paying members after 5pm as a form of crowd control…I can get on board with that. But then let people buy day passes since that way they are paying members for the day. At least as a one time thing for exactly when this situation happens: a member who doesn’t know the rule meets someone at this YMCA. I don’t get what this rule did other than make my friend drive across town for no reason and make me feel not welcome even though I am a member. If the issue is truly overcrowding, then keep the main room with free weights and machines open 24/7 and offer pricier memberships with 24/7 access, that way people can go at all times and you’ve created more jobs, maybe for someone who needs a night shift schedule. The YMCA staff have always made me feel welcome and like they will help me with whatever I need until tonight. Super weird energy for no reason from the front desk. The only saving grace was another staff member giving us a tour after my friend asked. My recommendation: allow people to purchase a day pass when a member brings a guest accidentally after 5pm. Don’t make potential members waste a drive across town and not get a workout in when they’ve made the time to. A day pass would also make the YMCA more money, which it can use to maintain its facilities and pay its staff more. Also, for even extra context, it was 8:30/9pm with not that many people when we were in there. Aside from this experience, I love the Y lol.

Brentwood Family YMCA

Ivana, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Experience.

rebekah johnson maricelli 10 months ago

Fantastic experience: Love the cleanliness, staff’s friendliness and the wide variety of machines and classes!

Brentwood Family YMCA

We are thrilled to hear you are enjoying your Y experience, Rebekah. Our members' satisfaction means everything to us!

AJ 10 months ago

Negative experience: Been a member since I was almost 4. Sad to see how far this ymca has fallen. Would never recommend this to anyone in the area. Specifics: bad community pool, lack of equipment, bad staff, random rules? This place is the definition flashy and trashy.

Brentwood Family YMCA

AJ, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Experience.

Suzanne Tankersley 11 months ago

Fantastic experience: Oliva, our Total Strength instructor, is the best! She is extremely knowledgeable, helpful, and knows how to develop community within her classes. Oliva is the main reason I would refer people to the YMCA in Brentwood.

Brentwood Family YMCA

We love all of our amazing instructors as well! Thank you for your feedback and review, Suzanne!

Manish Patel 11 months ago

Negative experience: The YMCA is a great facility, but I’ve noticed a few issues that need attention. The gym is often overcrowded, especially during peak hours, making it difficult to access equipment. Parking is also a major problem, with limited spaces available, which adds to the frustration. Additionally, I’ve seen very young kids, around 8-10 years old, in the gym area. While I understand the YMCA promotes family-friendly activities, having children in the gym raises safety concerns and can be distracting. I hope these issues can be addressed to improve the overall experience for members.

Brentwood Family YMCA

Thank you for bringing this to our attention, Manish. Our members' satisfaction means everything to us and we hope you have a better experience on your next visit.

Michelle Holden 11 months ago

Fantastic experience: What a place to be able to workout! It’s got tons of equipment, machines are well maintained and working, friendly staff… this place has it all!

Brentwood Family YMCA

We are thrilled to hear you are enjoying your Y experience, Michelle. Our members' satisfaction means everything to us! See you again soon!

John Parker 11 months ago

Fantastic experience: First, there seems to be a variety of coaches, so one can choose a coach who best fits their goals. Second, the equipment is fantastic. I was previously at Christ Church, and it had everything I needed. Now I'm at Concord, and it has so many options beyond the basic. Third, the workout environment is very comfortable and open--not intimidating is what I mean. I'm a big fan.

Brentwood Family YMCA

John, we are so thrilled to hear you are enjoying your Y experience. Thank you for continuing your fitness journey with us and your awesome review! See you again soon!

Angie Colvonen 11 months ago

Fantastic experience: We were visiting from our of town and able to use our national Y pass. Tena and Angie at the front desk were so cheerful, warm, and welcoming! They are the epitome of Southern hospitality. Beautiful facility. This Y offers so many great classes and programs for all ages. Group fitness classes had good instructors and were fun and challenging with appropriate modifications.

Brentwood Family YMCA

We are thrilled to hear that you had a great experience at our Y! Thanks for stopping by!

Charles Blackburn 11 months ago

Fantastic experience: Seeing friends at my regular Silver Sneakers fitness classes. I have been pleased with the weight loss and increased strength attained through my classes but I think the socialization may be even more important.

Brentwood Family YMCA

We are so glad that the Y can be a place not only for fitness but also for connection. Thank you for your review, Charles!

Will Braswell 11 months ago

Fantastic experience: Staff is excellent, from Donna, Tina, Cheryl and Angie always expect a pleasant star to your visit.

Brentwood Family YMCA

We have to agree with you, Will! We have awesome staff and are thrilled to hear you are enjoying your Y experience at Brentwood! See you again soon!

Andrius Malinauskas 11 months ago

Fantastic experience: Nice clean gym with everything I need

Brentwood Family YMCA

We are thrilled to hear you are enjoying your Y experience, Andrius! See you again soon!

Sabah Mohammed 1 year ago

Negative experience: Every perfect but its So cold while do my workout i talk to employees she says we cant do anything i think they need todo something about temperature

Brentwood Family YMCA

Thank you for your review, Sabah. We will look into this for you.

Nadya Teutsch 1 year ago

Fantastic experience: Very good sport facilities and a large range of classes

Meredith Braun 1 year ago

Negative experience: The fact that a YMCA has a policy against bringing guests is ridiculous. Do you think a few family members from out of town are going to make the overcrowding issue worse? It’s going to be an issue regardless since Brentwood lost an entire YMCA. Letting members bring guests would go a lot further in goodwill.

Martha Rhea 1 year ago

Fantastic experience: I enjoy being able to go when it is convenient for me, It is always clean .

Brentwood Family YMCA

Thank you for your review, Martha. See you again soon!

Minty Rich Ballard 1 year ago

Fantastic experience: The flexibility of being able to find time and activities that fit my schedule and the helpful staff keeps me walking through the doors.

Brentwood Family YMCA

We are thrilled to hear that you are enjoying our Y! Thank you for your review!

Jinny R 1 year ago

Fantastic experience: New skate park is open! Age 5+ and helmets are required. Skateboards and blades only no scoots no bikes.

Brentwood Family YMCA

We are thrilled to hear you are enjoying the new skate park, Jinny.

Derek 1 year ago

Negative experience: Was contacted by the assistant director via email on why I left a two star review. After I took the time to email her back my frustrations about the Concord Rd YMCA, she never responded, and I ended up cancelling my membership. I would still be a member if she would have listened to my concerns instead of ignoring them. Been part of the Y for many years and hate it ended this way. Would NOT recommend hoping the Y at Concord road.

Brentwood Family YMCA

Derek, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Experience.

Christopher Wohrle 1 year ago

Negative experience: Nice facility but over crowded and arbitrary hours without notification or posting online. The nice new pool they built isn’t worth it cause you never know if it will actually be open or not.

Brentwood Family YMCA

Thank you for your review, Christopher.

Lukano 1 year ago

Positive experience: The Y in Brentwood is a great place for some summer fun. It has 2 lap swimming pools, one outdoors alongside a set of slides and regular pools, and one lap pool inside. The basketball courts, though we're a bit of a letdown. They are dusty, and the lighting is not the greatest for shooting. There is a lounge area with lots of tables and 2 vending machines as well, though. The gym is small, though, but has an outdoor workout area. The outside looks very nice and refinished. However, you can tell the inside is worn and older.

Brentwood Family YMCA

Thank you for taking time to leave a review, Lu__ C. We really appreciate all the feedback! Our members' satisfaction means everything to us.

Christopher Evans 1 year ago

Negative experience: Overcrowded with not enough weights and machines for the members. The sauna is closed if there’s thunder outside. Everyone wants to work in with you or asks how many sets you have left despite there being countless other exercises that work the same muscle groups. The sad reality is the Nashville area is absolutely starved for decent gyms. Most major cities you can find 5 or more gyms with all the same amenities the YMCA has within 3-5 mile radius. Here; you better be willing to drive 12-17 miles down the road just to find a similar set up. There’s no where else to go unfortunately.

Dowling Armstrong 1 year ago

Negative experience: Drove 40 minutes north to meet a buddy and workout who had gotten me a guest pass a few days prior at another YMCA. The woman at the desk informs us the Brentwood YMCA doesn’t allow guest passes. Proceeded to be rude about the entire thing. I asked if there was any way I could pay for a day pass or pay for a month and she told me there would be a wait to sign up and that I may need to come back later that day. Anyway, just terrible costumer service and the Y just lost a family membership as I was planning on changing my current membership. I do not recommend the YMCA especially the Brentwood location. Yes it’s nice but the people working there suck.

Sener Deniz (withazeta) 1 year ago

Fantastic experience: It is always clean and there is a good amount of equipment even though this place is always packed with people. my favorite parts are the basketball court, outdoor pool and the running track outdoors in the woods. I love this place!

Brentwood Family YMCA

We are thrilled that you are enjoying so many areas of our Y! Thank you for your review!

Dennis P 1 year ago

Fantastic experience: YMCA is not the same as in the song. It feels much better. The recent renovations are great. Olympic size pool is my fav. Free coffee.

Brentwood Family YMCA

Dennis, thank you for your review. We are so glad you are enjoying the Y and the new renovations!

Brittan Gilmore 1 year ago

Negative experience: Truly the most disappointing and poorly run Y facility I have ever been to. I was a lifelong member of Maryland Farms and cannot believe how much they downgraded with this “renovation” and merge of facilities. The indoor pool is a fish bowl and never has any open lanes, nothing like Maryland farms pools were. The layout is horrendous and I truly dread having to go into the weight room. It’s microscopic and overrun by young children fooling around and staff is nowhere in sight.

Brentwood Family YMCA

Brittan, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Experience

Tucker Lloyd 1 year ago

Negative experience: Incredibly disappointed in this Y. The weight room is way too small and it’s like every middle school in middle Tennessee decided to take their kids on a field trip to the Y. I’ve left every workout early because every bench/machine is taken. If you want to take your family to a water park this Y is great. If you’re trying to workout go to the Green Hills Y (it blows this one out of the water).

Brentwood Family YMCA

Tucker, on behalf of the Y, I apologize for your member experience. We strive to provide the highest level of service and it sounds like that isn't what you experienced. Will you give me a call so we can discuss this further? My number is 615-259-9622. Thanks, David Kirsch, VP of Member Experience

Sebastian Oprea 1 year ago

Negative experience: Super-crowded. YMCA shut down 2 YMCA facilities and built this facility much bigger to accommodate more people. Well , it was bad decision based on poor leadership.

calyn collie 1 year ago

Fantastic experience: I am new to the Brentwood area and have been exploring gyms near me - Karin, at the YMCA in Brentwood was FABULOUS!! She was so professional and had the brightest smile. I had a great experience and am now a member!

Brentwood Family YMCA

Thank you for your review, Calyn. We are thrilled to hear you are enjoying your Y experience as a new member! See you again soon!

Jessica Carter 1 year ago

Positive experience: Bumping my review down to 3 stars because the hot tub is always closed and the sauna is too small for a facility this size. If you're looking forward to using the hot tub, call before you go and make sure it's open. I can't believe they renovated this space and didn't do any real work on the most appreciated Y amenities like the hot tub and sauna. Overall usually very crowded at this Y even if you go early.

Bernice Burns 1 year ago

Positive experience: Can’t find anyone to help me find where I’m going aka class. I also want to play pickleball and can’t get an answer

Brentwood Family YMCA

Bernice, thank you for your review and feedback. We strive to provide the best experience for our members and want to ensure we are supporting you in reaching your health ans wellness goals. Anytime you are at the center, feel free to stop by our welcome center or flier wall for schedule times and/or amenity locations within the facility. You can also find most facility information on our app or website (https://www.ymcamidtn.org/locations/brentwood/schedules) - the pickleball hours are posted on the gym schedule.

Honey C 1 year ago

Positive experience: Employees are always nice however I miss the Maryland farms gym. They did not think over the combining 2 locations. It’s absolutely to crowded in the weight room. Plus kids congregate on one machine for long periods of time. Take back the Maryland farms location they not using it for anything but tennis.

Jack Mayo 1 year ago

Negative experience: Always busy. Not enough room and you will get jumped in line waiting by high school kids. This y will never be able to take in all of the people now that Maryland farms is closed. Every single area you go you are packed in like sardines. The sauna is unusable because there are too many people. The new weight room is nice if you can ever get the chance to use it. If this place was open for 24 hours, it would be just as packed. There is literally never a time this place is not packed to the brim.

Wayne Rositano 1 year ago

Fantastic experience: Nice, new facility, great equipment and friendly atmosphere!

Brentwood Family YMCA

Thank you for your kind words, Wayne. See you again soon!

Ryan McComas 1 year ago

Negative experience: I went in to check out the gym. They said I couldn’t get a tour and they don’t have a day pass. Ridiculous.

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