9Round - Bozeman

Negative experience: If I could give negative starts I would. I paid for a year and then the owner sold the gym and shut it down. And no one is take responsibility for refunding me the $800 I paid for a service that in not being rendered. VERY dishonest company I am very upset. I paid $800 for a year-long contract, and the owner sold the gym after only 3 months, and it has been shut down for months. There are no other 9-round gyms within 100 miles. I want my money back, but NO ONE is answering my calls or emails. The phone number has been disconnected. I understand that it is a franchise but it is your name on the door and your name being dragged in the mud. I have contacted the BBB and my local chamber on this matter. I am also contacting my local news station as this is not the way to do business. I am a single mom and was trying to make a commitment to myself to get healthy so I pulled from my savings to pay upfront and I feel as if I was robbed.

Negative experience: ZERO STARS. I found this business via classpass. Signed up for the class, showed up and they were closed. I got in contact with the owner and she said she would take care of it. Clearly she doesn't care about running a sound business. As you can see from many reviews here, she is ignoring customers and continuing to take their money. Her business is still listed as active on Classpass and listed as open on Google. This should be fixed immediately. ZERO STARS

Negative experience: Dealing with 9rounds management has been one of the WORST experiences. If I could give it 0 stars I would. I have tried for months to get into contact with the owner as I had cancelled my membership the 1st of the month, meaning I had 1 more payment that came out the 2nd. I was still charged for September despite me cancelling my membership. I have tried for months to get into contact with the owner as there was no trainer and to no avail. I would not recommend this gym to anyone. Not only does it not have a trainer anymore which you are paying for, but the owner is very hard to work with and not helpful at all.

Fantastic experience: I just got off the phone with the new owner, he was very helpful and professional. I suggest if anyone is having issues with cancellations to give him a call he got me sorted out in just a few minutes though he couldn't get me refunded due to him not having control of finances prior to February. He took me out of collections in literally thirty minutes cannot recommend this studio enough thank you Zach

Negative experience: Like multiple other people on here, I cannot seem to cancel my membership at this place. I started calling/emailing back in May of this year to cancel. Finally had to stop by, which is difficult as I no longer live in Bozeman. They told me to fill out a cancellation form and it would take effect in 30 days. 3 months later, and I am still calling multiple times a week (with no response back) to try and get them to cancel. Was told by an employee that Michelle is known for doing this and that she gets numerous complaints about this. It is ridiculous that this many months later and I cannot seem to cancel my membership. Michelle emailed me back no problem until I asked to cancel and then has ignored the dozen or so emails I have sent since then. I actually spoke with Michelle finally in person a few months ago and she said it was handled. Shockingly, it was not. I even spoke with their corporate office back in July and then a few times in the last month. Was told by them that they put all of this in the notes of my account and that it seems to have been ignored. Cannot give enough of a low recommendation of this place and I make sure I tell everyone I know not to go there. Luckily, I have stopped multiple of my friends from making this mistake. Terrible customer service

Fantastic experience: Absolutely! Love 9 Round! Great fun quick overall workout! We loved Jess ;)

Negative experience: If I could give ZERO stars I would! Charged me after the owner assured me it was canceled. I asked for a refund but she ignored me when I tried to reach out a few times. Then when I went in, her very nice employee advised me it looked like I was still setup to be charged! They were very kind and also frustrated by the owner Michelle. Apparently they were putting out fires of similar situations and were equally frustrated. No one had seen her for 3 weeks at that point. The employee stated that it may have been drug related. Her own employee said that. They had multiple members who had canceled, were complaining about getting charged. So unprofessional and not appreciated. This is a small community that relies on businesses to behave scrupulously. I will be submitting a complaint to the office of consumer protection. STAY AWAY!

Fantastic experience: Great place and full body workout! The trainers are so awesome, friendly, and able to adapt the workout for injuries or other needs. Only downside = on the expensive side.

Fantastic experience: Great place and full body workout! The trainers are so awesome, friendly, and able to adapt the workout for injuries or other needs. Only downside = on the expensive side.

Fantastic experience: Awesome environment to get into shape! The staff are amazing and provide a different feel each day.

Fantastic experience: Clean atmosphere & great workout - physically & mentally stronger. Best part is I can go ANY time during the day that is convenient for me and not stuck with certain class days and times that don't work. Freedom to get in a great workout with my crazy schedule.

Fantastic experience: Always great!!!

Fantastic experience: Nothing beats 9Round for an all-around fun, fast, and effective workout for all ages, shapes, sizes, and abilities.

Fantastic experience: Great staff, amazing workout!

Fantastic experience: I've had a hard time getting back into fitness after a few years off... until 9Round! I spent my entire life as a competitive cheerleader then started lifting after my cheer career ended. A should injury kept me out of the gym for some time and after 3 years of not being in a gym, 9Round brought me back! I love feeling fit like I used to and it is easy, quick and a kick butt workout!

Fantastic experience: It’s fast, tough and fun. But most importantly for my lifestyle of being a full-time working mom, 9Round is effective and efficient. 30 minutes of HIIT, cardio and strength training anytime I want. No classes, all individual, pushing yourself, working with a trainer. And the staff is AMAZING! I went in there, never having taken boxing type classes before and they are so patient and diligent about teaching you so you are getting the best workouts and having fun.

Fantastic experience: I absolutely love 9 round. Every aspect of the workout is awesome. From different work out every day, to it only being 30 minutes and not having a set class time to come in. If you are looking for a place to get a great work out in this is the place. All of the trainers are super helpful and happy to be there with you. Highly recommend.

Positive experience: I'll be honest, the price for a monthly membership is pretty steep. There's no locker room or showers which I know is a few points off for some. That said, it's a pretty great workout with some generally fun people putting you through your torture, I mean routine. I went to a 9Round in Oregon for a year when I lived in Portland. Almost none of their trainers had any boxing or kickboxing background and it showed. Some people will never put forth the effort to learn form or technique or even see the importance or value in it. But I saw most people in my Oregon gym flailing at the bags and here I mostly see people hitting and kicking with at least an attempt to do it right. I put a lot of that down to the trainers. Michelle, the owner and Lacey both have a boxing background while Zach has a kickboxing background. And I've seen all three of them with first time newbies. They actually teach you form! Admittedly, Zach is my favorite trainer. He knows I generally know what I'm doing in terms of basic form and finds ways to challenge me when the opportunity arises. I've spent the least time with Michelle but she's been pretty mindful of my new asthma (so has Zach, he hasn't all out killed me yet!) since I returned to the gym recently. Lacey is a generally rad lady who I've had almost as many workouts with as I have Zach and while she doesn't challenge me as much as he does she doesn't let me slack and makes sure I'm working. All three are great people to get your sweat on with (or to chat idly with before or after you die on the mat). I wholeheartedly believe 9round is a workout where you reap what you sow. If you take the time to learn form, work on your technique and go as balls to the wall as you can then you will be dripping sweat on the mat by round 6. You can easily scale your difficulty up or down based on your abilities and current fitness levels. The trainers are great at adapting for limitations and injuries as well. I know there are some new trainers but I either haven't met them or haven't had much exposure to them so I can't really remark on those couple folks. You'll get a solid sweat session in with any of the three I mentioned. As a bonus: hitting things is a great stress reliever!!! Though you might manage to skin your knuckles even with wraps on (and your elbows and your knees).

Fantastic experience: I love working out at 9Round. Each training session is a full body workout, and it only takes 30 minutes! The trainers are fantastic.

Fantastic experience: 9Round provides a fun and effective way to workout. 9 kickboxing style stations used to make a quick half-hour workout. The gym is clean and friendly to new comers. The owner was so passionate about fitness and providing a nice place to workout.

Negative experience: I was shocked at how rude the staff was and just the general lack of knowledge. This is a place for socializing plain and simple.

Fantastic experience: Outstanding owner and trainer.

Fantastic experience: I love it! The workout is intense and different every day, and the trainers are great at making sure I’m doing things correctly, and also at pushing me to work harder. Being able to show up whenever it fits in my schedule is so helpful—I never have to miss a day because i was late for a class.

Fantastic experience: Great staff, love that there are no class times, a contract isn't required, and that it's only 30 minutes. I also appreciate how the staff emails me if they don't see me for a few days and I absolutely love the workout summaries.

Fantastic experience: Awesome place full body workout and convenient