Crunch Fitness - Boulder

Fantastic experience: Ben is a real one. So beyond helpful and nice. This is the best Crunch I’ve ever been to!!!

Fantastic experience: I visited today, and needed help with my membership. Angel at the front was very useful throughout the whole process. :)

Fantastic experience: Angel was really nice and helped me get all settled in at this new gym

Fantastic experience: Crunch is great! Specifically, I enjoyed the personal training I received from all the trainers I worked with at the Boulder location. Helped me get out of a gym rut and saw substantial progress.

Negative experience: My credit card that was loaded into their payment system was overcharged for 4 months this winter. I was charged 5 late fees for lack of payment, despite having a card in the system. The very card that was in the system was automatically charged the late fee. All in all, I have been overcharged about $70. When I noticed this in March, I brought it immediately to the manager who admitted that sometimes there are errors in payment processing. He submitted a ticket on the spot (I saw him). I then followed up THREE more times, he escalated the issue twice, and there has still been no resolution. It is July 25th. The overcharging was between 5 and 8 months ago, and I have now brought it forward four times. I'm hoping perhaps leadership will care about a public comment because my persistence around correcting their error has not worked thus far.

Positive experience: Good gym, always busy. Lots of equipment and nice staff

Fantastic experience: Ben here at crunch helped me get accustomed to the facility and gave me some good info about training and membership options.

Fantastic experience: Huge gym. Loads of equipment. Love the sauna. Plenty of machines to choose from. Which I love. I feel like my workouts don’t get tedious. The employees are awesome and welcoming, Kai the manager always goes above and beyond. It does get busy at times, but their app lets you know if it is. And best of all NO INFLUENCERS taking over the gym I walk there and the view is magnificent. It is a very spacious gym. I really enjoy it.

Fantastic experience: Ben has been so wonderful, he really cares about giving all of the information, keeping the gym neat, truly great.

Fantastic experience: front desk super helpful and friendly shout out

Fantastic experience: Friendly staff, clean facility. Bento and Rei were great!

Fantastic experience: I’ve been going here for a while, and Ben, although slightly new, is an exceptional staff member. He sets a friendly but professional tone from the moment you enter the facility. Rachel runs the gym and does a great job at bringing in and retaining a great staff. (Honorable mentions: Chuck, Hunter, Chris, Kai)

Fantastic experience: I really enjoyed how clean the gym was kept and how nice the guys at the front were!

Fantastic experience: Great gym. Ben at the front always says hi! Friendly staff

Fantastic experience: Every single worker of this location is amazing. Absolutely 10/10. Pure class, you wanna turn into prime Ronnie overnight these guys will make it happen.

Fantastic experience: Best gym in town. Reasonable prices, well equipped, super friendly staff.

Fantastic experience: I have been going to this gym for about 2 weeks with my brother. They have everything you could want. The hydromassage chairs are amazing. A must try! The lady that works at night is very sweet and always has a smile on her face. Now I need to get my own membership. Love this gym!

Fantastic experience: I LOVE crunch fitness! Everyone is so helpful and Stevie in particular made the front desk a fantastic experience

Fantastic experience: Joined Crunch last year and was never really a “gym person” before I love the classes! Barbara always puts a smile on my face, even through the pain of a HIIT class, and Rees at the front desk is always so friendly and welcoming! This gym is a great little community, and the price is so affordable compared to other gyms in Boulder. Highly recommend!

Fantastic experience: Great 1st experience. Very clean. Chuck and Barb walked me around the gym. Everyone was nice.

Fantastic experience: Charlie is doing an amazing job! Really fantastic work. Men’s locker room is cleanest I’ve ever seen it in years

Fantastic experience: This gym is always a great atmosphere and has a very knowledgeable and willing-to-help staff. I urge anyone in the area to make this your main gym.

Fantastic experience: Best customer service out of any Jim I’ve been to, would definitely recommend for anyone who likes to pump iron

Fantastic experience: Great gym with a bunch of amenities and very supportive staff!

Fantastic experience: I’ve been to a decent amount of commercial gyms and the vibes from crunch definitely up there, front desk staff always super inviting and friendly. 10/10 would lift again

Fantastic experience: Kind and friendly staff as well as good equipment and pricing.

Fantastic experience: I recently decided to put more effort into working on myself and purchased a membership to this Crunch Fitness location. I'm not super experienced with all the specialized workout machines, so I asked one of the attendants at the desk. The young man at the counter, Kaz, simply went above and beyond, explaining in detail how and what each machine was designed for. He recommended some machines that were good for beginners, and outlined a simple workout routine I could follow. If you're unsure about anything, this location, and Kaz, specifically have proved to be extremely helpful!

Fantastic experience: Definitely I urge you to come here, maxx is an outstanding guy, the atmosphere and the equipment are top!! Best gym in Boulder, CO

Fantastic experience: Everyone is super friendly and awesome and very helpful. I think one of the most supportive members of the front desk staff is Kaz, he is very supportive and always tries to to get the best for people. Overall, a pretty good gym for the price and there a many good people to help you over here

Fantastic experience: I really love this gym! Everyone at the front desk is so nice and helpful. The trainers are super helpful in helping me with making progress, especially Darrius. The gym is pretty clean and there's plenty of equipment for any exercise you could think of. If you need any help with anything, the front desk employees as well as the manager, Rachel are always willing to help.

Negative experience: Worst gym, don’t think about ever canceling because if you do they’re going to charge you 10 more times and then say it was part of the contract and then once you’re finally done they will charge you another monthly fee to make sure they screw you over even more.

Positive experience: Everything about this gym is stellar. It would be 5 stars but there has been a few times where I have to check online or past screenshots of the actual business hours. ~ what's posted here isn't correct and I've suggested a few times for them to update it because it is confusing. I'll upload my screenshot of the correct hours for anyone else who needs it.

Negative experience: I would give this place a negative -star rating if I could. After a positive experience with a complementary first visit and personal trainer session, I joined and purchased the best package possible, only to find out that my personal trainer quit the very next day. The new personal trainer that they gave me was a nice kid, but he just complained about how much he hated working there, and he soon quit as well. My next personal trainer was very nice, but she also quit. By this time I wasn't motivated to finish my personal trainer package because the trainers kept quitting, and none of the employees were happy working there. They said they had high sales goals, and it was a stressful high-pressure sales company. These "complimentary" visits to check out the gym are just a sales tactic to get you to buy personal trainer packages. They don't care about you, just your money. I also tried canceling my membership several times. I left messages through their website saying that I wanted to cancel my membership. The website said they would contact me. NO ONE EVER CONTACTED ME. I called Crunch gym several times, and each time, they said I had to talk to the manager to cancel my membership, but the manager was never there, and they promised the manager would call me back. I never received a return call to cancel my membership. After about a year of this nonsense, I moved from Boulder, but I'm still calling to cancel without any return calls or emails. Another year later I was charged another even bigger fee, in addition to my monthly fee, so now I'm really getting frustrated. I finally took the afternoon off work. (More money lost) I drove to the Boulder Crunch (I moved from Boulder, so it's not an easy trip for me). I spoke to the manager, who finally canceled my membership. He said that the contract states that the only way to cancel a membership is to come in person. I called B.S. to that. That’s illegal! He said that he emailed his boss to get me a refund since I've made several attempts to cancel my membership, and no one has ever returned my messages or calls, and I kept getting charged. The manager promised me that I would get a call back and a refund. It's been two months, and I still have not received a call, email, or refund. This place is a sad joke. It's a scam and a terrible business for Boulder. Just join one of the many Boulder Recreation Centers or the YMCA. You'll receive more for your money and a better community experience. Crunch gym is a sad excuse for a gym. They just want your money, and they don't care about their customers, or their employees. They also make a bunch of money off CU students who move and can't cancel their memberships. They just keep getting fees automatically taken out of their account. Everyone beware! Stay far away from Crunch. Hopefully, Crunch will eventually close. Boulder will be better off without a shady business like them.

Fantastic experience: Very good gym, many machines to work the whole body and the staff is very friendly, plus many services on the side, spray tan, uv...

Fantastic experience: Very clean and great staff. Overall great gym. Memberships are very sweet too with their deals.

Fantastic experience: Really enjoying this gym- so spacious, tons of nice and well-kept equipment, clean, easy going vibe and doesn’t break the bank My only wish is that the sauna would be consistently running and HOT. Dry sauna has so many amazing benefits, but I feel I’m not able to get them in the ladies’ sauna here. It’s about 165-180° on average and almost never induces a sweat, much less relaxation or increased blood circulation. I once sat for 40 minutes (the sauna was on/running) and didn’t have one bead of sweat on my arms- truly couldn’t believe it. I’m used to intense heat and sweat forming within a couple of minutes of sitting, and by 15 or 20 I should be dripping. Boulder rec, 24 hr, and a different crunch location in TX have all been at about 200° which is pretty typical. Please look into setting the baseline temperature higher overall like 190°-200° so we can get the benefits of the sauna and be able to do so in a short amount of time. Also some draino or green gobbler for the shower drains would be worth looking into!

Fantastic experience: Great gym especially for the price point. I have been to the very expensive gyms before - they are great but I'd rather save money. Crunch is a great gym and compared to other similarly priced gyms it far exceeds expectations. They have plenty of free weights and strength training machines - the saunas are clean, there is a good mix of patrons from all walks of life and backgrounds - from students to professionals to retired folks, etc. I have never felt judged while at this gym. My only regret is that I am sad to have to cancel my membership as moving away from the area! They also make cancellation a breeze. All and all a great gym, very upfront, no hidden charges, gets the job done and more! also shout out to Stevie at the front desk - she was so helpful in explaining my plan to me and answering all the questions I had!

Positive experience: For the price, this is a great gym. The mostly 24/7 hours are great for me as I only have time to go at around 10 PM weeknights. There are plenty of dumbbells going up to over 100 lb a piece, a few squat racks, plenty of treadmills and enough machines to cover most needs. Probably the only machine of note missing is the assisted pull up machine but there are plenty of lat pull downs and cable rows handy. Now if only people can stop spitting gum in the urinals...

Fantastic experience: Great atmosphere and staff! Reese is particularly helpful and helped me choose the perfect spray tan color for a wedding I was attending. Love this place!

Fantastic experience: Reece is amazing and she gave me really good workout tips and she saved my cat from a tree and let me drive her Lamborghini

Fantastic experience: Reese at the front desk is so sweet and inviting! You can tell she loves her job as she is very knowledgeable and thorough. Thanks again crunch.

Fantastic experience: Great gym not crowded like CU boulder rec!

Fantastic experience: Great staff and clean locker room and a friendly environment!

Negative experience: Originally I signed up for the $15 membership and they charged me random amounts the 3-4 months I was with them. I cancelled it because I moved out of the state and wasn’t going to be using the gym. They made it extremely difficult for me to cancel it and once I cancelled it they continued to charge me. And are sending me emails saying I owe them $130 after I blocked their payments. Don’t know how this is legal. Debt collectors reached out telling me I owe 200$….. I only worked out there for 4 months!!!

Positive experience: This place has a potential to be great gym, they only need to implement strict rerack and clean after yourself policies across all gym hours, members of this gym rack 3/4/5 45lbs plates on machines and do not rerack them once they are done working out. Members also do not wipe the machines or weights once they are done using it. Love the staff and their energy, and love the ambience.

Fantastic experience: I see Reed working out and at the front desk and he’s always ask about my day and is so outgoing

Fantastic experience: I met Reed today at the check-in desk. He was so nice and helped direct me to the equipment that best fit my workout routine. I am looking forward to my next workout. This gym has it all!

Negative experience: Why are you playing Fox News on the tvs when I'm trying to do cardio? I don't want to be reminded of the possibility of me being shipped off to a concentration camp in El Salvador. We're a gym in Boulder, CO. Read the room.

Fantastic experience: Shoutout to the boy Ryan M that dude always seems to have good energy- also incredibly kind and customer friendly

Fantastic experience: All the equipment you need and super friendly staff! They are always happy to help and never get annoyed when I ask to use a dip belt every time I’m in!

Fantastic experience: Brian is the top dog at Crunch Fitness in Boulder!! Always kind and down to earth. I can’t say enough great things about him and the rest of the staff at Crunch Fitness!!

Fantastic experience: Sean and Brian are dope. Excellent service. Great equipment. Got huge

Negative experience: Just had to pay 75 dollars to cancel my membership and walk past blasting music in the parking lot. Still confused.

Fantastic experience: Sean is awesome!!!!! Great experience signing up and Sean is always super helpful and kind!

Positive experience: Okay for what it is. Affordable gym with a decent amount of machines. Some better than others. Staff is great here. Cleanliness could be improved. Will get the job done if you're in a pinch. Serious Body Builders/Gym Rats look elsewhere.

Positive experience: Overall decent crunch location, plenty of squat racks but not enough machines for a good leg workout.

Fantastic experience: Come here everyday, great people and great atmosphere. Love that there is a sauna, makes it steps above other gyms around.

Fantastic experience: Sammy & Stevie rock! Crunch is great! Great classes, great price

Fantastic experience: The best gym around Boulder area . The staffs are well informed and very helpful. ️

Negative experience: Profit over people. I signed up for a basic month-to-month membership to check it out. The personal trainer was super nice, but all of the options for a personal trainer and membership were ridiculously committing. So I decided it wasn't a good fit and tried to cancel. I was told I had to come in person twice to try to cancel my membership because of a safety issue? Then when I got there the unprofessional and uninformed worker just basically told me I signed up for a year so too bad. Gave me the email for a manager who took about a week to email me back. She also told me too bad you're signed up for a year. I mentioned how I was signed up for a month to month like most of their memberships and she just tried to offer me another deal. And by dea, I mean they trick you. If you read reviews on Facebook, so many people have complained about their lack of transparency and also random fees that get tacked on. I've never experienced company like this that is so blatantly and backhandedly trying to keep people's money.

Negative experience: The personal trainers that my wife saw were unprofessional, hard to get ahold of, and had less knowledge than you could gleam from a single Mike Israetel video. It's almost never clean, seems like its always out of cleaning solution, bathrooms are disgusting, busy almost always (there's hardly any decent gyms that aren't class/pilates/crossfit oriented in Boulder). On top of all that you have to cancel in person. The one positive I can think of is the lighting. If there were any decent competition, I'd go elsewhere.

Negative experience: Predatory business. AVOID AT ALL COSTS if you don't want to pay for the rest of your life. Better business Bureau score: F. trust pilot score 1.8/5. Check trust pilot before visiting. This is a very common among customers. Beware. Update: I sent several pieces of certified mail to them to end this and they sent debt collectors so that’s the type of business they are. I also doubt whether the majority of the positive reviews are from real customers. I bet they are AI or hired reviewers. Also the guys responding to bad reviews are liars very clearly, don’t listen to their responses

Negative experience: I’ve been a member for one year and I’m canceling my membership due to the filth. I’ve talked to the management three times and posted formal complaints about cleanliness of the locker room. At no time has the locker room ever been even reasonably clean when I’ve arrived (I’m former Army. Dirt - OK. Scum, slime, feces, - not OK.) I’ve showered there at least a dozen times and on each occasion I have felt dirtier, even contaminated after a shower. I’ve spoken to the staff each time and they are indifferent. On the bright side, the work out areas look clean enough but…if they don’t clean the bathrooms, what do you suppose might be on those dumbbells you’re touching…?

Negative experience: Truly Horrible. Been trying to cancel multiple times in person and by phone. I changed my card number to stop but they make charges directly from my checking account and routing numbers. Had to call my bank to do a stop pay to get them to stop charging. Update. Seven months later after the pay stop they are still sending me bills. It’s been over two year’s since I’ve been there and moved away in the meantime. This is a common scheme they have even as far as scam. I don’t believe the company’s messages to other comments that they are following up to help people cancel. Hasn’t happened to me, just more bills. If they had my card they’d still be charging. I also wouldn’t be surprised if they bought fake reviews. Update: I submitted several pieces of notices by certified mail and they sent debt collectors after me, so that’s the type of business they are.

Negative experience: This crunch gym scammed me, after I canceled my membership in person, and paid to cancel. They randomly sent me another "contract" around a month after I received confirmation I was completely done, when I signed nothing for a new membership. They will fraudulently use your signature and name to keep you paying there forever. Also, can I add that it's so gross in the locker rooms now and pretty unhygienic.

Fantastic experience: Crunch is a great place to workout with friendly employees and clean equipment at all times! Definitely recommend! Sanner is the best at always checking in the guests and making them feel welcomed!

Positive experience: Crunch can always be relatively packed at peak times but this one isn’t too bad. Solid equipment here and the views are absolutely insane when you leave the gym! Good gym.

Negative experience: Terrible policies! My son completed a 90-day training and we continued to get charged $240/mo after the 90-days! My son paused his membership while on a semester abroad and we kept getting changed. DO NOT GIVE THIS COMPANY ANY CC.

Negative experience: Manipulative cancellation policy, machines broken all the time. The membership savings are not worth it. Find a gym that's not trying to scam you.

Fantastic experience: Sure! Here’s a version that sounds more like you: Chuck is hands down one of the best employees at Crunch Fitness. From the moment you walk in, he’s welcoming, professional, and actually seems to care about the members. Whether it’s helping with equipment, answering questions, or just making sure the gym is running smoothly, he’s always on top of things. What really stands out is how knowledgeable he is. He’s quick to give solid advice on workouts and form, and he makes an effort to engage with people, remembering names and goals, which isn’t something you get everywhere. Plus, the gym is always clean and well-organized, and it’s obvious he takes pride in keeping it that way. If every gym had someone like Chuck, they’d all be five-star experiences. Crunch is lucky to have him, and so are its members.

Fantastic experience: Keith is the reason I kept my membership. I have been a member for a little over a year and for the for the longest time the gym was absolutely disgusting. I’ve lived in 6 states and this was the dirtiest gym I had ever seen. Not sure if Kieth was hired or changed roles but I began to see him here in the mornings cleaning and organizing. I know 5-6 people that left due to the condition the gym. If they had waited a few more months I am positive they would have stayed because of the change that Keith had made.

Fantastic experience: I go to crunch boulder nearly every day of the week. Eli is one of the best employees this place has ever had. Great to see such a welcoming soul with a smile on his face so early every morning.

Fantastic experience: The best gym around, dope staff, clean equipment. 10/10 would spend 6 days a week here.

Fantastic experience: Rachel is awesome! Gym is spectacular! Team is funny and welcoming!

Fantastic experience: best gym in boulder. great equipment and always clean

Fantastic experience: Love this gym. Worked out in several gyms in Boulder, this one has the best atmosphere and it’s reasonably priced. Biggest feedback is cleanliness, work a little harder to maintain your locker rooms and I’d have no complaints.

Fantastic experience: Nice staff! Good equipment for serious lifters and cardio folks alike

Fantastic experience: Best gym for the price. Great boxing bags hung at the proper height, which is a rare thing.

Fantastic experience: Great place. My new gym home. So far so good!

Positive experience: The equipment is great and the people are fit. The bathrooms should be cleaned more often. There’s never towels. A bit crowded sometimes and hard to get on a machine but people are friendly and willing to work in.

Fantastic experience: Love this gym! Lots of equipment and plenty of racks. The heavy bags are fun too!

Fantastic experience: Crunch in Boulder is amazing! Trinity is the best trainer there, he got me back into shape for summer!

Negative experience: I am begging you guys to clean your locker rooms. The gym itself is great - good hours, friendly trainers, a wide variety of equipment, and you aren’t often waiting long for anything even on a busy day, but the bathrooms and locker rooms are disgusting. The locker cubbies are dirty (Mold? Mud? Who knows.), the sinks are gross and only 2 work (an improvement from one working up until about a month ago!) The paper towels are usually out, and there’s a fun mystery gray slime spot under the hand dryer. The sauna is a mess - I had a new member ask “is it always that gross in there?” and the only honest answer is yes (which is why I don’t use it.) Don’t even want to talk about the state of the toilets or urinals. And the thing is, I do see the employees cleaning up - they mop and vacuum, etc. - but this place needs a professional cleaning service in there regularly (or more regularly) to actually deep clean it.

Positive experience: Overall, Crunch has the best value in Boulder. Lots of great equipment, it’s a cheap membership, and they have a sauna. The only downside is the cleanliness at times

Fantastic experience: My most favorite gym always clean and awesome and friendly, Morgan my trainer really gave me a great insight into how to properly train and build muscle.

Fantastic experience: Best value for the money out of the 4 gyms I’ve had a membership at since I moved to Boulder.

Fantastic experience: Crunch is easily the best gym in boulder. Great community and gym space overall would highly recommend.

Fantastic experience: Great gym. Friendly staff. Clean equipment. They even have a sauna and hydromassage machine!

Fantastic experience: The workers are super nice and helpful. The machines are all pretty new overall really good gym experience

Negative experience: They just keep charging me although I have canceled my son membership. I have called two times so far and spoke with the reps. they promise to get back to me but noting. Now, you want me to write you email? if you don't answer by phone then why email.

Negative experience: SCAM SCAM! Canceled 403 days ago and still get charged today despite going in to confirm its cancelation. If you plan to go here for life it's not to bad.

Fantastic experience: This place is great! Clean and good staff. I love working out here.

Fantastic experience: Staff always friendly, and gym very clean. Would recommend

Fantastic experience: Great place to reach all types of fitness goals. I really like the nautilus machines and the staff is chill.

Positive experience: Been a member here for about 18 months. Overall the gym is decent. My biggest complaint is the men’s bathroom - I think it gets cleaned once every never. It is really disgusting. There are 2 bathroom stalls and one is constantly under repair, meaning one crapper for a large gym full of dudes. There is never any soap in the bathroom sink dispensers. There are never paper towels to dry hands. There are 3 sinks and only 1 works properly the others just barely drip on you. You’d better check the toilet paper dispenser before you sit down because good chance that is empty too…

Negative experience: I hadn’t been to this gym in months and tried to cancel and get a refund and they said no. Then after I canceled without a refund they still tried to charge me. I came in to get it canceled and a refund after this and I ended up waiting over an hour before I just left to contact corporate separately. They hoped I would just leave and not cancel. Worst service I’ve ever seen at a gym

Fantastic experience: Barbara Monday's yoga classes are excellent! I'm not the most flexible person and she always offers variations that I can do. She's very knowledgeable, open to questions, and includes a lot of interesting sequences. But most of all she has great energy and I always leave feeling happy and energized.

Fantastic experience: Crunch Fitness in Boulder is a great gym with an upbeat, welcoming vibe. The equipment is modern and well-maintained, and there’s plenty of variety for all fitness levels. The staff is super friendly and helpful, making it easy to stay motivated. I also love their group classes—they’re energetic and led by awesome instructors. It’s the perfect spot to work on your fitness goals!

Positive experience: The overall facility is in decent condition. I would say that 15% of the time someone is using the equipment you want to use which is good. Sometimes the ceiling leaks but they are pretty good about catching it in buckets. The bathrooms are the worst part by far. I would recommend showering at home. Typically there are no paper towels and you’re lucky if the sink works. The weights feel accurate. Music is pretty good most of the time. Overall a good place to workout but you get what you pay for.

Negative experience: Awful experience, the gym itself is fine, bathrooms are always disgusting. Tried to cancelled my membership months ago but they have tried to auto renew it and continuously charge me late fees. I’ve emailed and tried to call but no one ever answers terrible service.