Information about Gold's Gym Woodinville

Woodinville Snohomish Rd 18600
98072, Woodinville
+1 425-481-4334

Opening hours

  • Monday: 5:00 AM – 10:00 PM
  • Tuesday: 5:00 AM – 10:00 PM
  • Wednesday: 5:00 AM – 10:00 PM
  • Thursday: 5:00 AM – 10:00 PM
  • Friday: 5:00 AM – 9:00 PM
  • Saturday: 8:00 AM – 7:00 PM
  • Sunday: 8:00 AM – 7:00 PM

Our comment from FitFit United States about Gold's Gym Woodinville:

Welcome to Gold's Gym Woodinville, a premier fitness center located in Woodinville, Washington. Our state-of-the-art facility has garnered praise from many users for its cleanliness, friendliness, and variety of amenities. Here are some highlights from our members:

  • Clean and Well-Maintained: Many users have noted the exceptional cleanliness of the gym, stating that both the equipment and locker rooms are regularly maintained.
  • Friendly Staff: Members consistently appreciate the helpful and welcoming nature of our staff. They contribute to a positive gym environment that makes working out enjoyable.
  • Diverse Equipment Options: With a wide range of fitness equipment, including powerlifting racks and cardio machines, our gym meets the needs of various training styles.
  • Swimming Pool and Spa Amenities: Gold's Gym Woodinville features a clean swimming pool and sauna, perfect for post-workout relaxation.
  • Variety of Classes: For those interested in group workouts, we offer a range of classes to cater to different fitness levels.

While many have praised the facility, some users have expressed concerns regarding membership policies, particularly around cancellations and billing practices. We strive to provide transparent information about our membership options and encourage members to review their agreements thoroughly.

Overall, Gold's Gym Woodinville is a great choice for fitness enthusiasts seeking a clean, friendly environment with abundant equipment and amenities. We look forward to welcoming you to our gym!

Services, Machines and Guided Classes

Swimming pool

Gold's Gym Woodinville: Opinions

3.8/5 (152 Opinions)
Top Rated Gym
courtney werp 2 months ago

Fantastic experience: Love the swimming program for my teenage children!

Floridel Jimenez 3 months ago

Fantastic experience: This place looks brand new!! The staff is friendly, the equipment is clean and well taken care of, plenty of machines, a pool, blazing hot sauna, quality locker rooms & showers! Just overall great. && if you like classes they have that too! I'm a powerlifter and it worked well for me.

Gold's Gym Woodinville

Thank you so much for the awesome review! We're thrilled to hear you’re enjoying the clean facility, wide range of equipment, and amenities like the sauna, pool, and locker rooms. It’s great to know that our space works well for powerlifters too! We appreciate you being part of the Gold’s Gym Woodinville community and hope to see you in a class soon!

Samantha Anderson 3 months ago

Fantastic experience: I’ve been a member for about 2 months and had nothing but great experiences here! The gym is very clean, well set up and the staff is incredibly helpful and nice. They have it figured out!

Gold's Gym Woodinville

Thank you for the review, Samantha! We are so glad to hear that your experience at Gold's Woodinville has exceeded expectations. Thank you for the feedback; we're happy to have you!

Arash G 3 months ago

Fantastic experience: This is their best location. They have new equipment and the locker rooms are new. I always see the staff cleaning and they stock their bottles and rags always. This is my favorite gym in the area.

Gold's Gym Woodinville

Thank you for the great review and helpful feedback! We're glad you’re enjoying the new equipment and clean facilities, as these are top priorities of ours at Gold's Woodinville. Thanks for being a part of the Gold's Fam!

Eric 4 months ago

Fantastic experience: The swimming pool is clean. The changing room is clean. It's very comfortable. The female receptionist is very friendly. Thank you.

Gold's Gym Woodinville

Eric - Thank you for taking the time to share this review. It's great to hear that you're loving our facilities and welcoming environment. We're glad to have you as a part of the Gold's family.

Tim Player 5 months ago

Fantastic experience: I am always made to feel welcome by Cormac at the front desk! It has helped make coming to swim with my dad feel even better.

Gold's Gym Woodinville

Thank you for the review! We're lucky to have a fantastic crew at Gold's Woodinville and it's great to hear that our efforts to provide a welcoming environment are being seen. We're happy to have you and your dad as a part of the Gold's Fam!

Boris Golant 5 months ago

Negative experience: Did a free trial and paid for a drop in a couple of times. The memberships are overpriced. The gym is clean and has a cool vibe but there's nothing to justify the cost. The majority of the equipment is precor. Literally same equipment planet fitness uses at $15 a month. The free weights all smell. Can't explain it, you'll have to experience it yourself. Dumbbells smell like doodoo. Wall of windows makes everything uncomfortably hot and you have to deal with glare when lifting. Maybe at $30-40 a month this place would be considerable. The reviews about management and billing, also discouraging

Gold's Gym Woodinville

Boris - Thank you for sharing your feedback. It's great to hear that you enjoyed our clean and welcoming environment at Gold's Woodinville. We have a wide range of equipment to meet a variety of fitness needs and have recently added new pieces to expand options for our members. We are always trying to improve for our members and welcome any questions about membership pricing and billing. Thank you again for sharing your feedback.

Tommy Lim 5 months ago

Fantastic experience: Staff is friendly. Gym is very clean and the equipment is well maintained.

Gold's Gym Woodinville

Thanks for the review, Tommy! We work hard to prioritize our clean and welcoming atmosphere and it's great to hear that our efforts have paid off.

Vera Cervantes 6 months ago

Fantastic experience: Great classes, body pump!!

Noah Ellison 6 months ago

Negative experience: The "no contract, cancel anytime" advertising is a lie. They require you cancel, in writing, thirty days in advance. Unfortunately, I only provided written notice 29 days in advance. They outsource billing to "ABC Fitness Solutions" in Arkansas and were bought out by a German fitness conglomerate. They are threatening to take me to collections if I don't pay through to June - it presently being April - and what was advertised as month-to-month no contract, cancel anytime. We'll see if the judge in small claims court agrees that I was reasonable to rely on the plain meaning of their public statements.

Michael Mack 6 months ago

Fantastic experience: The gym is in the final stage of a remodel. The lay out was well planned and looks great. Always a great place to workout.

Gold's Gym Woodinville

Glad to hear you're liking Gold's Woodinville, Michael! Thank you for taking the time to leave a review, we greatly appreciate it.

Becky Brindle 7 months ago

Negative experience: reading these reviews. no thanks. anytime fitness also sucks the money out of you. wont accept checks and magically keeps charging without giving a courtesy call to see if you want to renew your contract and sign a new one!

David Wright 7 months ago

Fantastic experience: Always open weights, machines, or treadmills for workouts. Clean also and friendly staff and management

Gold's Gym Woodinville

David - Thank you for taking the time to leave your review and feedback. It's great to hear that you're loving the amenities, equipment, and environment we have at Gold's Woodinville. We appreciate you!

Yash Desai 7 months ago

Positive experience: Good standard gym. The gym is going through a renovation trying to upscale itself. The swimming pool area and change rooms are really due for renovation. Parking is a bit tight. Good staff.

Gold's Gym Woodinville

Yash - Thank you for taking the time to leave a review and share your feedback. We are currently in the process of renovating this location to make it the best it can be for our members. Your experience is important to us and we're glad you are enjoying Gold's Woodinville.

Koveh Tavakkol 7 months ago

Negative experience: Be weary of this place! Cancelled a membership over a year ago, they confirmed it was cancelled and yet they continued to charge us after cancellation. No support, front desk says talk to someone on email, they aren’t replying to the emails. Total garbage operation!

Gold's Gym Woodinville

We have responded to the Google review posted by your mother (Desiree Dutt) that is related to this review. We are happy to again send you the details of the communications received and the response. Unfortunately, your request to cancel was replied to with a notification that the account was still in term due to the membership agreement chosen. We did recently receive a cancelation request and processed the cancelation. Feel free to email us at [email protected] if you have additional questions. Thank you.

Desiree Dutt 7 months ago

Negative experience: First, before I start my rant I have over 30 years dealing with gyms. I have been a director at multiple large scale gyms, hometown ones as well so I understand the ins and outs of EFTs, billing, canceling etc. To be clear for the price you have access to a pool and fitness facility. They are attempting to update, but it’s a result of needing to fall into “franchise” rules. The equipment is meh- but there is space so you don’t always feel cramped. The people are lovely- mostly older adults since they receive a significant price discount. The owner still doesnt know my name and I’ve been there since 2021. He doesn’t appear to understand Golds image or culture. My complaint- I have been a member since 2021ish. I have over the years added my children as they have grown and my husband and I have canceled their memberships. Which is typically a quick email stating wanting to cancel- with the 30 days notice. However back in 2022- I cancelled my husband’s account (I have receipts) but somehow the system merged my son and his account. So, I never assumed I was paying for an additional membership. When my son finally went off to school, this year, I cancelled no problem. However, when I checked my account I noticed I was still be charged. I went to the gym and emailed and they said that’s strange all accounts are closed under you? I was like no here is my billing statement. Please refund me this other membership for the last 3 months. After some very strong conversations and pretty much them saying sorry but oh well- I’m out over 2500 for a membership that I followed the guidelines and cancelled. It has done nothing to provide the emails stating I cancelled with the dates marked. I’m just over it. First- EFT is a click of a button- you don’t need 30 days. Secondly, it’s not burden of proof to determine how the membership got merged. My proof is clearly that I cancelled it in 2022- and his membership has not been used since. I’m just disappointed in this process and the failure to provide any customer service. With such a bad taste I get to cancel “two” memberships but I have access for another 30 days because I just missed my billing cycle and I have to pay again before they let me cancel. Save the money, go to a hometown gym, or find a gym where the owner understands gym culture, or even better at this point 24 hours or La Fitness- they seem to understand cancelling membership and basic customer service

Gold's Gym Woodinville

Desiree - We have a complete tracking of membership requests including cancelation, rejoining, freezes, unfreezes, etc. and unfortunately found no record of the merged you requested. Since we require all communication in writing/via email, the lack of written request led to the memberships never being merged as you noted. We apologize for the inconvenience you experienced and would be glad to clarify anything more if needed. Feel free to email us at [email protected] should you like us to send you the timeline of all communications. Thank you for your review, we appreciate the feedback.

Doggy Dogtor 7 months ago

Negative experience: Don't recommended. Very unfriendly staff at the front. Asked for some ice after hurting my neck & the lady was very unkind. How does a gym not have ice?

Sara S 7 months ago

Fantastic experience: Clean and friendly staff

Gold's Gym Woodinville

Thank you for taking the time to leave a review, Sara, we greatly appreciate it!

Nolan Dost 8 months ago

Positive experience: Gold's used to have personality. The aesthetics of action aren't just absent from Gold's but actively being scrubbed from the design of this site. I hope that whoever is deciding on the interior design of this site that a grayscape gym is NOT the direction to go down. There is no personality whatsoever. No color, just black, gray, or dark gray. And that sucks, this really sucks to enjoy the amenities but hate the interior design to the point where it's actively taking away from the experience. Its like that scene in Halloweentown where all of the color is drained out and all of the personality has been drained. But you can tell that it lingers there, the potential is there but untapped. I hope that some color, some sort of life, and some sort of athletic art gets brought SOON. At least the machines, weights, and staff are top notch but man, this place is hard to get behind.

Gold's Gym Woodinville

Nolan - Thank you for the review. We are improving the gym to Gold’s Gym brand standards and appreciate your patience as the renovation will move in phases. While we continue with the improvements, don't hesitate stop by the front desk and speak with the manager as he can take your feedback and also share what we have planned. We appreciate your understanding as we make these improvements - there is more to come!

Tony Shi 8 months ago

Fantastic experience: Clean and friendly staff. Usually not too busy. Keep in mind some of the leg machines may be too tall for people under 5’10” or 5’11”

Gold's Gym Woodinville

Thanks for the review, Tony! We appreciate the feedback and are glad you are a part of the Gold's fam!

Kurt Lockie 8 months ago

Negative experience: I highly don't recommend this gym they have it all set up to where they can suck as much money out of the membership as possible. Much better gyms out there that are more member focused like the fitness compound that just opened in Bothell. They make it challenging to cancel, they have it set up on a 12 month contract and even after that contract is over they want 30 days notice to cancel. I call right after I was just billed a couple days ago and they tell me I will be billed again after I go through the process of canceling because they need 30 day notice.The front desk can't even help you with canceling the membership... this gym is not worth it, there are many better gyms out there.

Gold's Gym Woodinville

Thanks for the feedback, Kurt. We highly recommend that members read their membership agreement before joining as this outlines all the terms of your membership including the standard 30-day cancelation notice. We apologize that you ran into difficulty with the cancelation process. We wish you the best of luck on your future fitness journey.

Eli Pinkerton 10 months ago

Fantastic experience: This is a great gym, well-kept machines, consistent improvements, huge variety of options for working out. Workouts rarely have to be adjusted due to lack of machines.

Gold's Gym Woodinville

Thank you very much for the review, Eli! We appreciate your feedback.

Usman Hasan 11 months ago

Fantastic experience: Amazing gym, I've been going here for a few years now. It sucks they downsized a bit as I loved the views from the third floor but still excellent overall.

Gold's Gym Woodinville

Thank you for your review, Usman. We appreciate your feedback and are grateful to have been a part of your fitness journey for the past few years!

Leung C. 1 year ago

Negative experience: I felt very upset and regret for leaving a five-star review previously: When both me and my wife were interested in becoming a membership, the sales person did not recommend the cheaper option, gold member, which can bring an additional guest for free. As a result, both of us registered for the regular membership which is much more expensive than one single gold membership only. In addition, canceling the regular membership needs to pay for additional month of membership instead of immediate cancellation, given it’s advertising month-to-month commitment. We were very disappointed at the gold gym and would not consider joining the membership again.

Gold's Gym Woodinville

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you and your wife had during your membership sign-up. It’s disappointing to hear that you are not satisfied with the membership option you chose. We strive to provide transparent information about our memberships as that is why they are online allowing our members to choose the option best for them and sign up directly online. We apologize if you did not feel you were adequately informed about the Gold's Membership option that could have better suited your needs. We will review the details of each of our membership options online and see where we may offer better explanations. We are continually working to improve our processes, and your comments will help us in that effort.

Thaís Lima 1 year ago

Fantastic experience: I love this gym! It's always super clean, and the equipment is all brand new, which makes working out even better. The people here are really cool and friendly, and it never gets too crowded, so you can always find space to do your thing. Definitely recommend it if you're looking for a great place to work out!

Gold's Gym Woodinville

Thank you for the review and sharing your feedback! We're glad to hear that you appreciate the top-notch equipment and incredible community we have at Gold's Woodinville. We're very grateful to be a part of your fitness journey and appreciate you!

Max Kite 1 year ago

Fantastic experience: Best gym around especially with the recent remodel!! I’ve been going here for several years now and very happy here. It’s never too crowded to where you can’t get a bench, and the environment/community here is great! Remodel made it 10x better! Will stick around for a while ;)

Gold's Gym Woodinville

Thank you for taking the time to leave a review, Max! It's great to hear that you're loving the recent upgrades at Gold's Woodinville. We're happy to have you as a part of our Gold's Fam and appreciate your membership!

Jay J 1 year ago

Negative experience: Overall good equipment. This gym itself is over expensive with lots of hidden charges. They have annual maintenance charge that is not disclosed earlier. There are charges that i had disputed and tried to get some understanding few months back, but they take a lot of time to respond. In the digital era, they dont have online enrollment and cancellation. Their team is very inefficient and clueless about the charges.

Gold's Gym Woodinville

Hello Jay - We're sorry to hear that your experience with your agreement hasn't been to your standards. When members first sign their membership agreement, each fee is explicitly outlined, and we highly recommend that prospective members read the agreement thoroughly to avoid surprises like you mentioned. If you have additional questions, do not hesitate to contact the gym. Thank you.

Corphy LLC 1 year ago

Negative experience: Before I begin, it’s important to note that while the gym’s equipment is good, this review focuses on the management and policies, which may not concern everyone. The gym exemplifies poor customer service, employing a strategy that feels like entrapment and extortion. Management, specifically the General Manager and Training Manager, displays unprofessionalism and arrogance, showing no interest in addressing negative feedback unless it’s a 5-star review. Customer service drastically declines after signing up. Issues or requests for assistance go unaddressed, highlighting a lack of genuine customer care. A particularly egregious policy is the non-refundable nature of prepaid personal training sessions, which are lost regardless of circumstances, including medical ones. This policy feels especially exploitative, as it requires repurchasing already paid-for sessions without consideration for the customer’s situation. The management’s approach is transactional and lacks empathy, refusing to provide contact information for higher-ups or acknowledge the absence of expiration terms in contracts for prepaid sessions. This review, stemming from personal experience and failed attempts to resolve these issues through respectful inquiries, underscores the importance of carefully reviewing agreements and underscores a broader disregard for customer loyalty and service. Exploring avenues like the Better Business Bureau, small claims court, or social media to seek justice, this situation transcends monetary concerns, becoming a matter of principle. Unfortunately, attempts to contact the owner were blocked by the team, possibly as per instruction, further illustrating the gym’s customer service failures. Be forewarned and avoid this place if you are looking at interaction or engagements of any kind with the staff members. I am donating my money ( almost 500$) these folks decided not reimburse ( as expired prepaid funds for the training ) except these are last people who deserve a donation.

chinar bopshetty 1 year ago

Negative experience: Considering Gold’s Woodinville? Know that they are great at sales. The facility is 3/3.5 on 5. The junior staff is fine. I discontinued my membership because of unscrupulous policies and behavior of gym management that shows disregard for customers. The feeling I get is like they are doing us a favor by making these facilities available. Last year when we originally picked this gym, it was so our son could swim there. A month into our membership - they changed the swim team and swim classes schedule such that it was impossible for a school going child to get free swim lanes until after 8pm!! I brought this up many times with the shift managers, they said they’d look into it, nothing has changed till date (March’24). We tried to make the schedule work but it was unrealistic. Other reviewers have shared the same challenges with the swimming pool, so we aren’t the only ones. Nevertheless, I continued using the gym for my own training but we’ve been at the receiving end of other unprofessional behavior on part of gym management over the last 10 months. I don’t want to patronize an establishment that doesn’t care about its customers.

Gold's Gym Woodinville

Hello Chinar,
We're sorry to hear about your dissatisfaction with our facility and management. Your feedback is important, and we apologize for any inconvenience caused by the swim schedule changes and other issues you've encountered. Our youth aquatics programs are important to us and the community, as they provide opportunity for youth and adults to build water safety skills and healthy fitness habits through swimming. Alongside these programs, we offer Member Family Swim every weekend providing families with lifeguarded open swim time for fun and fitness.
Balancing the needs of gym members and an active youth swim team and swim lesson program is difficult in any facility. We will use your feedback to work to find a middle ground for schedule accommodations that address these concerns and improve our service. Thank you for taking the time to give us your honest feedback.

skpe 1 year ago

Positive experience: Nice location (except limited parking - & all on slope, so had to worry about my car getting dinged). Nice staff the first time we went in to look around at midday (c 1:30-2pm) on a Fri. However, we returned after work that Wed (6:30ish) to try at a realistic time and to check out wait times etc…The kids at the desk this time wanted to charge us, so we left. Not sure if we will be returning just yet - didn’t get the friendly vibe we initially felt. Ashame as we would’ve likely signed up that second trip had we not been denied opportunity. Many places give you more than 1 day pass to feel comfortable about committing. We are now trying the 5-day pass at Columbia Athletic club (which is higher priced, but more accommodating).

Gold's Gym Woodinville

Skpe - thank you for leaving a review and providing your feedback. We apologize that our policy did not fit your needs but hope to see you again at Gold's Woodinville.

Saurabh Agrawal 1 year ago

Fantastic experience: Good swim lessons. Kids enjoy open pool on weekends. Would love to see more group classes.

Gold's Gym Woodinville

Saurabh, thank you for taking the time to leave a review and share your feedback. We greatly appreciate it and are glad your family is enjoying Gold's Woodinville!

Dan “Dan” Kroll 1 year ago

Fantastic experience: Clean establishment. Friendly staff. Way less crowded than 24hr gym. I'd rather pay more to not have to wait for equipment, even during rush hour. Haven't used the pool yet, due to my commute situation, but I hope too soon. They have a great set of large grip, heavy dumbbells up to 120s (which is a nice goal for military press and hammer curls etc).

Gold's Gym Woodinville

Thank you for the great review, Daniel! It's great to hear that you're loving the variety of amenities and options we provide at Gold's Woodinville. We appreciate you.

Susan Thiemann 1 year ago

Fantastic experience: I like this gym for a lot of reasons! It's close to my work, parking is easy and they have a variety of classes that I enjoy. One huge plus for me is that it has an interesting floor plan with a lot of different spaces for different work outs.

Gold's Gym Woodinville

Susan - thank you for the great review, we appreciate it! We're glad you're enjoying Gold's Woodinville and are happy to be a part of your fitness journey!

Steve Kim 1 year ago

Fantastic experience: One of the rare gyms that has three floors of exercises, staff is friendly and courteous.

Gold's Gym Woodinville

We're glad you're enjoying Gold's Woodinville, Steve! Thank you for the feedback, we're glad to have you as a member.

Ileano Cerroni 1 year ago

Fantastic experience: wonderful sport center

Gold's Gym Woodinville

Ileano - thank you for the review, we appreciate it!

Joseph Peavey 1 year ago

Positive experience: Can't go 4 or higher. They stopped providing towels and the steam room has been MIA for over 2 years.... Too many swim team members not following the rules. Staff not caring.

V W 1 year ago

Negative experience: This place has recently went through the worst "transformation". Friendly staffs are gone. Policy changes without communication to members. I drove up from Bellevue with my kids for a swim, only to be told kids' swim hours had been changed "not long ago" (his exact words). I was so fed up I've decided to cancel my membership. Even with cancelation, you have to wait/pay 45 days. I joined in July 2023, it was not bad. Strangely how things to turn upside down in half a year.

Celia Horwitz 1 year ago

Negative experience: I hate this gym. 2 stars because it’s better than the 24 hour fitness down the street, but if you’re under 5’3” you WILL NOT be able to bench or have the squat rack at a comfortable height for setting up, and all of the leg press machines have a gross curve on them. Mind you, I’m 5’2.5” and the leg press machines don’t go deep enough for a true leg press. This is an aesthetic body builder gym, not a power lifting gym. Also, the customer service from the hours of 5am- 7am is flat out rude. First time trying out the gym I asked the “personal trainer” Steve if the gym had a 35lb. bar that could be used for Olympic style lifting and he said “I don’t know.” Today (1/21/2024) I went to let staff at the front desk know that the third floor prone leg curl machine weight is shaking and wavering on the track with the initial pull and coming down release back to neutral- which makes for an unstable lift. Boy at front desk said “that sounds like a you problem” and stared at me like I was bothering him. Just can’t win with a gym in this area. I didn’t want to pay $85/ month so I signed up for the annual contract at $65/ month. I’m stuck with this bummy gym with subpar equipment for a year now. Very upsetting.

Selene Rodriguez 1 year ago

Fantastic experience: Clean fun and informative gym

Gold's Gym Woodinville

Thank you for the review, Selene! We're glad to hear you're loving it at Gold's Woodinville.

Sakip Ozatay 1 year ago

Negative experience: Unfriendly staff. Broken shower and bathtubs. Not recommended

Gold's Gym Woodinville

Sakip - we're very sorry to hear that your experience at Gold's was not up to our standards. Thank you for the feedback and we wish you the best on your future fitness journey.

Alex Jonees 1 year ago

Negative experience: Will they ever fix the dang steam room it’s been two years now!

Catharine Parise 1 year ago

Fantastic experience: Very nice gym, excellent for what I need to workout. Machines, group classes, spin room, pool, free weights, etc. Besides that it is clean (very important point). The staff is extremely kind and friendly. Extra points for their parking lot, which is easy to park. I just would like to see at least one spin class at night to declare that it is "The perfect gym". But overall I'm super satisfied !

Gold's Gym Woodinville

Catharine, thank you for the review and feedback! We're so glad to hear that you're loving the various amenities we offer at Gold's Woodinville. We make it a priority to keep the gym as welcoming and clean as possible for our members. We appreciate you!

Anthony Godwin 1 year ago

Negative experience: Whoever is supposed to work the morning 5:00am shift has been consistently late. A lot of people have a tight schedule in the morning and this really throws us off. Having only one person work the morning shift = a single point of failure when that person oversleeps. Right now I’m standing with about 15 people waiting at the door…Apparently the morning shift person hasn’t heard of alarm clocks. Maybe management should take it upon themselves to either make two people work at that time or fire the current employee who is always late. Thank you, this is in response to your reply as of Nov. 7th 2023: Appreciate you addressing the issue. I would like to reiterate that I don’t necessarily blame the employee— emergencies, illness, etc. may come up from time to time. My complaint was more so focused on the managerial decision to have only one employee work at that hour. I’ve never seen a successful business rely upon one employee to open for the reasons discussed above. Hope you all find a solution, thanks.

Gold's Gym Woodinville

Hi Anthony, we sincerely apologize for the inconvenience you and our other valued members have experienced due to the morning shift delays. Punctuality is a top priority for us, and I completely understand how this can be frustrating. We are actively addressing this issue to ensure that no one's schedule is disrupted. Your feedback is invaluable in helping us improve our services. Please know that we take this matter seriously and will work diligently to make necessary improvements. We appreciate your patience and loyalty to Gold's Gym PNW.

Melissa V 1 year ago

Fantastic experience: While recounting what an awful experience I had at LA Fitness, I realized how great my experience was at Gold's Gym. The staff were always friendly, remembered me by name, they had amazing and very clean amenities (my favorite being the cardio cinema). A lot of the attendees are retirees and they're all so sweet.

Gold's Gym Woodinville

Melissa - thank you for taking time to share your feedback. We're glad to hear you're loving the positive, welcoming, and clean environment we strive to create at Gold's Woodinville. It's great to hear that your experience was a positive one, we are lucky to have you as a part of the Gold's Fam!

Alex Budchanin 1 year ago

Fantastic experience: We came to this gym for the first time and were very impressed with the customer service. The administrators were very kind and allowed us to tour the club and offered us a free guest pass for one week. First impression: excellent fitness equipment, clean pool and jacuzzi. There were few people in the gym on Saturday.

Gold's Gym Woodinville

Alex - We are glad to hear that you enjoyed your time at Gold's Woodinville! It's great to hear that you got the chance to meet our team and see the variety of amenities we offer. We look forward to seeing you more at the gym! Thank you for your feedback!

Emma Hrungnir 1 year ago

Negative experience: This gym is deceptive and awful in their business practice. They tell you it's a monthly fee, but don't tell you there's an additional yearly fee even if you're paying 'month to month'. Not to mention if you're injured or unable to come to the gym for a bit, they charge you money to 'freeze' your account. Want to cancel? Charge for that too. I wound up getting injured at their gym and they tried to charge me near $200 to stop paying monthly! Not to mention suddenly 'nothing' can be done in person and you need to sign up to some awful third party website to even manage your account. Terrible, deceptive and disgusting practice Golds Gym. I'd give you 0 stars if I could.

Jorge Cux 2 years ago

Fantastic experience: Awesome place to be, nice and wonderful people working there. I didn't think it twice to get my membership.

Gold's Gym Woodinville

We're glad to hear you're liking it at Gold's Woodinville! We're happy to have you. Thank you for taking the time to share and leave your feedback, we greatly appreciate it!

Albert Melichar 2 years ago

Fantastic experience: #1 Gym in the area. Friendly staff. Non-judgmental patrons, plenty of classes. Has a swimming pool and sauna I frequent often. Upstairs has great natural views of Woodinville while working out. Management is pretty excellent too! They also have very clean locker rooms that they frequently maintain!

Gold's Gym Woodinville

Albert - thank you very much for taking the time to leave a review, we greatly appreciate it. We're glad to hear you're loving Gold's Woodinville's facilities, environment, and amenities. We're glad to have you as a part of the Gold's Fam!

Alexander Chychykalo 2 years ago

Negative experience: We got charged for swimming lessons but we’re not enrolled into the program. Oops…Conversation with front desk is a nightmare since they couldn’t explain much

Dylan G 2 years ago

Negative experience: I have appreciated the facilities at Gold’s Gym, particularly their swimming pool, which I frequently use post-workout or after work. Due to my busy schedule, my visits have predominantly been during the evening. Recently, there have been changes to the lap swimming schedule, which were not communicated in advance. As of the past few weeks, there has been no clarity on the updated timings for lap swimming. I've noticed a discrepancy between the timings mentioned on their website and the schedule displayed at the pool. Upon discussing this with the swim instructor, I encountered a dismissive attitude and let me know how "wrong" I was. Until the schedule discrepancies are addressed, I would advise potential swimmers to be prepared for no lane availability during the posted evening lap swim hours or a correction of the currently posted swimming times.

Gold's Gym Woodinville

Dylan – we apologize for the inconvenience this has caused. We will review the information you have provided and confirm that the online schedule is up to date. Thank you for bringing this to our attention, we appreciate it.

yaping wang 2 years ago

Negative experience: Terrible place! Awful Manager Communcation! Unuseful Customer service! (see details bellow). Be prepared you may go through those painful things if you start to be a member! Unclear policy and frequently changed monthly fee (especially for Kids)!!! -- I joined the gym major because I wanted to find a place to swim with my kid, I was told that one adult is ~62 and one kid is 25 (before tax). I signed up! 2-3 months later, I referred two of my friends. They were told: no fees for kids, only parents needing to be a member. Several months later, I was being told, you HAVE TO PAY for your kids the same price as adults (~62). Actually the front desk person cannot enroll a kid as a member when i tried to do so (so that we can finish her swimming class). Ridiculous Pool schedule!!! -- After 5pm until 8:15, no lane available for members, even after 8:15, only one lane open! Be prepared if you mainly want to use the pool and have a fulltime job, the schedule is not friendly for you. Unuseful Customer service!!! -- Never expect to get any useful information from front desk: 1) First time asking membership policy, got three different answers from different people; 2) during summer vacation, you ask if pool is available after 5pm, they said NO, but actually it YES! 3) didn't get the right email alias first time when my husband tried to cancel his membership (still being charged 2 months later). Awful Communication with Manager!!! --Just because I asked several clarified questions about pool/fee policies. The mgr gave me a call to complain I made their front desk peron uncomfortable, when i asked why and repeat the whole story, the answer is: similar story, properly misleading. If you didn't read the document clearly, that's your fault, you cannot ask questions! If you didn't read the email, that's your fault, you cannot clarify anything! If you want to cancel, just go, we don't care!

Ying Li 2 years ago

Negative experience: 1. Charge is not clear. 2. Policy changes frequently and without notice. 3. Cancellation process is extremely difficult for customer which makes me feel like being trapped there. There is monthly fee charged from my account even I have a written notice to them to cancel my membership and got confirmation my membership was cancelled. The conversation with front desk and the process about enroll and cancel are nightmares. PLEASE USE OTHER GYM IF YOU CAN.

Elisabeth 2 years ago

Negative experience: Don't go here for swimming anymore...changed dates last minute so now the session runs into school...I signed up for specific dates that would fit our schedule and they didn't honor dates. First day only 20 minute lesson...was supposed to be 30 min...no refund, recourse or makeup. Every day thereafter 3-5 minutes lost from walking kids back from lobby to pool area rather than meeting in pool area and being ready to go...we aren't getting the time we paid for. Have been bringing my kids here for 18 years and we always preferred here because kids could play in kiddies pool or hot tub after short lessons for a bit. Now they are kicked out even though NO ONE is using those areas. Really sad to see them pinching pennies this way unnecessarily. All the parents I've spoken to will not be returning after this session. Also no desire to renew my gym membership after this petty treatment of an 18 year customer. Really really sad.

Irina Kireyeva 2 years ago

Fantastic experience: Great place for healing physically and mentally. Nice and clean environment. Friendly and attentive team. Overall more than 7 years with this Gym, appreciate it!

Gold's Gym Woodinville

Irina - we are glad to be a part of your fitness & healing journey and are happy to hear you're liking the environment at Gold's Woodinville. We are grateful and lucky to have members like you and appreciate you very much as well!

Sarvagya Shastri 2 years ago

Negative experience: Terrible place. The equipments are on three different floors. Free weights and the machines are on floor 1 and 3, which makes it very hard to plan the workout. The gym smells, staff isn’t friendly, free weight equipments are clunky, the A/C doesn’t work well, customer service is unhelpful. The 1 star is for free massage chair. Nothing about this gym is nice otherwise.

Gold's Gym Woodinville

Sarvagya - You are correct that we offer a wide range of top-notch equipment that spans all three floors of our building to give members the proper space to get their workout in. If you are having trouble building a fitness routine that suits your needs, our knowledgeable front desk staff are available to assist you. If you have additional details to share about our team's service or the gym environment, we would love to address any specific concerns you may have. Thank you for sharing your feedback; we're sorry to hear that the gym did not meet your needs and wish you the best in your fitness journey.

Don Tasanasanta 2 years ago

Fantastic experience: Nice classes, quiet gym (no loud obnoxious music), swimming pool! Great gym to get in shape.

Gold's Gym Woodinville

Thank you very much for the review, Don!

Colby Robinson 2 years ago

Negative experience: Signed up for a tour on their website, and they couldn't accommodate me. I guess they are understaffed.

Gold's Gym Woodinville

Hello Colby, Our apologies for not being available. Occasionally we have limited staff at the front desk when we are doing our team cleans of the locker rooms and other areas of the gym. Our team should have reached our manager to assist you. You are also welcome to reach out to us at [email protected]. Thank you.

Nathan Collins 2 years ago

Fantastic experience: Very nice facility and staff. This location was exceptionally clean. There’s a lot of variety when it comes to the type of machines available. Definitely will be returning.

Gold's Gym Woodinville

Nathan - so glad to hear you appreciated the high standards of cleanliness and facility quality we hold ourselves to at Gold's Woodinville. Thank you very much for your review, we can't wait to have you back soon!

Captain T 2 years ago

Fantastic experience: Always a good time. Well maintained facility, tons of equipment.

Gold's Gym Woodinville

Glad to hear you're loving Gold's Woodinville! Thank you for taking the time to leave a review, we greatly appreciate it.

Erkin George 2 years ago

Fantastic experience: A great gym to go to! The trainers are well versed in their knowledge, and are great. I'm always tired after a workout with Shelby or Jager and am all the stronger for it.

Gold's Gym Woodinville

Erkin - We're so glad to hear you're loving Gold's Woodinville! We're proud to be a part of your fitness journey. Thank you for the feedback.

Daniel Hodun 2 years ago

Positive experience: UPDATE: Subtracted one star due to now charging $15 per month to keep account frozen. I'm a month to month right now and last year this was not the case. I will be considering another gym due to this. I’ve been using this Golds as my primary gym since summer last year given how close it is to my work. Always lots of equipment available. Benches and racks can sometimes be all in use but when I’m here, they’re available. Locker rooms are clean but someone needs to ensure toilet paper is stocked. Main reason I give it 4 is it’s another $20 per month with the pool that I don’t use. During the week, it’s used for swim lessons so if you want to use the pool, better be open to coming in on the weekend. Parking can be crowded after 6 pm during the week due to swim lessons but other than that, it’s been a good gym to go to.

Gold's Gym Woodinville

Thank you for your review, Daniel. We're glad to hear that you're liking Gold's Woodinville. The $15 freeze fee is standard across the industry. If you'd like to discuss your membership options further, do not hesitate to contact our team.

Ranjeet Joshi 2 years ago

Fantastic experience: You name the sports, and they have it

Gold's Gym Woodinville

We appreciate the review and kind words, Ranjeet!

Rez Nehcheri 2 years ago

Positive experience: It is a good gym.. but the jacuzzi is frequently broken, hoping being fixed for good... it is very clean. The staff are very friendly. I surely recommend it to my friends.....

Gold's Gym Woodinville

Rez, thank you for taking the time to leave us a review. We appreciate your feedback and always want to maintain the gym as best as possible for our members. We have been working our best to keep amenities up and running and ask our members to treat them with care to help us out. We appreciate your membership at Gold's Woodinville!

Lukasz Opyrchal 2 years ago

Fantastic experience: I tried 10-ish gyms in the area and this one was the best for the money.

Gold's Gym Woodinville

Lukasz - We're glad to hear that you chose Gold's Woodinville to continue your fitness journey. We greatly appreciate our members and work to make Gold's the most clean, welcoming, and updated gym facility in the area. Thank you for the review; we're happy to have you as a part of the Gold's Fam!

J G 2 years ago

Negative experience: Nice gym overall however the pool schedule is pretty ridiculous for every night of the week from 5-9pm the entire pool is used for the youth aquatics team. I usually love swimming for my post workout cardio but thats just not something I would ever be able to do here. Update: Cancellation process is a total scam at this gym including a laundry list of things you need to provide along with a $125 cancellation fee. BEWARE

Gold's Gym Woodinville

Hello there - Thank you for the compliment on the gym. We do have our youth aquatics swim team and lessons programming in the pool and we apologize that it is not available to use during the time you would like. You opted for a 12 month agreement term, meaning you can cancel once the term period is over. There are certain circumstances as outlined in the agreement that may allow a 12 month term to be canceled early, as you referenced, but this is clearly outlined to members upon joining. We strongly recommend and encourage everyone to review the terms of the two options: month to month and 12 month, to select the best option for their specific needs.

Tracy Robinson 2 years ago

Fantastic experience: Great facility with good equipment

Gold's Gym Woodinville

Thank you for your great review, Tracy! We're glad to hear you're liking it at Gold's Woodinville.

RyGuy 2 years ago

Fantastic experience: I love this gym. It’s got everything, lots of free weights and racks, assault runners, swimming pool, sauna, massage chair. Only thing I wish they had were proper water bottle refillers at the drinking fountains.

Gold's Gym Woodinville

Thanks for the great review! We're glad to hear you're loving at the amenities at Gold's Woodinville; we appreciate you!

e m (emc28) 2 years ago

Positive experience: Good gym. Lots of squat racks, still get the losers who use it for everything but it's intended uses.

Gold's Gym Woodinville

Thank you for the review!

P.douglas Ward 2 years ago

Negative experience: Just took my girst swim in pool. Great experience. Walked to shower in bare feet. Getting out of shower I noticed that my feet were sliding on tiles when wet. Walking back to locker I slipped twice second time falling hard enough to hit my head on time and injure elbow on way down. Being evaluated for concussion and elbow injuries. Dr peter ward new member Friday january 20 2023. I cannot be the first. No mat slippery tiles. No warning.

Gold's Gym Woodinville

Hi there, we are incredibly sorry to hear that you slipped and hope you are doing okay. We never wish injury or harm to come to any of our members and do our very best to avoid such incidents happening. The safety of our members is our first priority. The bathroom tiles are non-slip tiles required for wet areas. However, anytime there is water, even on mats, it may be slippery. We do ask that members completely dry off before entering the locker room and when exiting the showers to help prevent water from carrying throughout the locker room. Unfortunately this does not always occur, which is why we routinely check the locker rooms to wipe up water. We will certainly reach out to see how you are doing and hope you recover quickly.

Zach Marine 2 years ago

Fantastic experience: 4 power racks and lots of equipment. Everything was very clean and well-maintained.

Gold's Gym Woodinville

Zach - thank you for the great review. We're glad to hear you're loving Gold's Woodinville; we appreciate you!

Cody Winnie 2 years ago

Fantastic experience: amazing gym, never too packed and always able to use the benches and machines i want. cleanest bathrooms i’ve ever been to in a gym. just wish it was a little cheaper

Gold's Gym Woodinville

Hey Cody, thank you for the great review. We're glad you're loving it at Gold's Woodinville, we appreciate you!

Dan “DS” shearer 3 years ago

Fantastic experience: Real happy with this gym .staff and management are helpful and friendly ,it's clean has a lot of equipment that's well maintained, simply what is expected in a professional gym .

Grace 3 years ago

Fantastic experience: The people working there are wonderful!!! And the Gym is quite complete

M 3 years ago

Fantastic experience: The absolute nicest gym I've ever been to! Excellent collection of well-maintained equipment and amenities, friendly and helpful staff, polite clientele, fun classes, and so clean! It honestly feels like I'm going to an adult playground half the time. I've been going for over six months now and have no intention of stopping. I also signed up with a trainer and I've never felt this strong and healthy in my entire life. The best part is that my trainer takes the time to walk me through the 'why' of everything we do, so that my education here can carry forward into my future workouts long after I leave. If you're looking for the best gym in the Seattle area, you've found it.

Gold's Gym Woodinville

Thank you so much for the incredible review! We work hard to create that clean, welcoming Gold's environment and we're so glad to hear you're loving it. We have some incredible personal trainers and it's amazing to hear that you're loving your fitness journey with us. We appreciate you and are glad to have you as a part of our Gold's family!

Emmanuel Shelley 3 years ago

Fantastic experience: I have belonged to a gym for years. Every day at the end of the day, I would have the same internal battle about motivating myself to go to the gym. I feel energized and see changes in my body-which has never been true in my time at the gym. This pushes me harder than I thought I was capable, and it's addicting!

Gold's Gym Woodinville

Emmanuel, thank you for sharing your fitness journey with us at Gold's Woodinville. We love hearing Gold's success stories like yours and we're grateful to have you as a part of our community. Thank you!

Jill Norberg 3 years ago

Negative experience: It would be nice if the general public had access to the pool in the evenings. Instead, the rest of us have to get in there by 5. Swim club takes up the all evenings. Not getting my $$$ worth. If you are going to do this, you might as well just close the pool to everyone except the kid's swim classes. General public be damned.

Gold's Gym Woodinville

Hi there Jill. Your feedback is valued. Our pool is a shared pool for lap swim, group swim classes, swim team, and swim lessons, providing access for our youth and adult members. We apologize that the pool is not available for your use during a specific time as we want to provide access to all members of our Gold's community. Please let us know if we can assist in finding another time that works for you.

Roald Munoz 3 years ago

Fantastic experience: Great gym. Good equipment, nice olympic/powerlifting racks, not crowded. Clean and well-maintained.

Gold's Gym Woodinville

Thank you for the great review, Roald! We really appreciate it.

Chandra Srinivasan 3 years ago

Positive experience: Clean and spacious gym. The pool area is nice with kids pool separate from the lanes.

Gold's Gym Woodinville

Thank you for the great review! We're happy to provide a pool area that is amenable to both adult swimmers and safe for children. We're glad you're liking the gym!

Riley Manns 3 years ago

Fantastic experience: Fantastic gym. Been going there 8 months, and its very clean and large with a ton of great equipment.

Gold's Gym Woodinville

Thank you for the great review, Riley! We're happy that you're loving it and proud to have you as a Gold's Woodinville member!

BROOK THOMPSON 3 years ago

Fantastic experience: Great gym! Staff is friendly and it's never too crowded when I'm there. Glad I switched from another chain fitness center.

Gold's Gym Woodinville

Thank you, Brook! We're so glad to have you as a part of the Gold's family.

Customer Smith 3 years ago

Fantastic experience: Extensive workout equipment that is kept clean and in good working condition. Not usually too crowded.

Gold's Gym Woodinville

Thanks for the great review! We're glad to hear that you appreciate the clean, positive environment we create each day at Gold's Woodinville.

Gamer Christina 3 years ago

Fantastic experience: I love this gym! If I was to explain each part of the gym to you and why I love it then this would take some time. The staff is friendly, the equipment is awesome, the space throughout the gym feels fulfilling because they have a lot to explore, the windows have an awesome view facing sunset, and the music is good to listen to too. Oh and the pool and the sauna are clean and the locker rooms as well! I love this gym! I could explain more but I recommend you come check it out for yourself. I tried the free one day pass and I was addicted to come back! Thanks Gold’s Gym!

Bobby Reece 3 years ago

Fantastic experience: The entire staff is amazing. The place has absolutely everything you need and more, and even when it's busy it's never so busy that you can't do what you need to do.

Gold's Gym Woodinville

Hi Bobby, thanks for the amazing review! We're glad to hear that that you appreciate the gym's welcoming environment and plentiful equipment.

chelsea Hamilton 3 years ago

Fantastic experience: Best gym ever

Gold's Gym Woodinville

Thanks, Chelsea! We're glad you think so too!

Owen Sun 3 years ago

Fantastic experience: Cleanest big name gym (24, LA, golds etc) I’ve ever been to. I’m thoroughly impressed with the staff and facilities. Owner is fantastic and friendly too while working out. Requires everyone to carry a cleaning bottle around which takes some getting used to but it explained why the gym is so clean too.

Gold's Gym Woodinville

Hi there, Owen. Thank you for the amazing review! We're glad you appreciate the hard work we put into our Gold's environment. We're thankful to have you as a part of the family!

Karmiel Weste 3 years ago

Positive experience: Never gets too busy. Very friendly trainers

Gold's Gym Woodinville

Thank you for the review, Karmiel. We're so happy to hear that you're liking the club.

Caitlin Rogers 3 years ago

Negative experience: My 50+ year old mother attends Golds Gym. She hadn’t been to the gym since the pandemic started, however, once she heard Gold Gym was complying with the mask mandate and vaccination requirement, she decided to return. During her visit she saw two young men working out with their masks off. Gold Gym employees did nothing to correct the behavior and let it continue. She will not be returning and is canceling her membership.

Gold's Gym Woodinville

Hi there Caitlin, we are sorry to hear about your mother's experience. We have been doing our very best to comply with state mandates and our staff works extremely hard to keep the club up and running through the day. While we do our best to enforce masks in the club, it's nearly impossible to do 24/7. We apologize for the experience and wish you and your mother well.

JB West 3 years ago

Fantastic experience: I love this gym! Fabulous facilities. Big pool, steam room, tons of equipment.

Gold's Gym Woodinville

Hi there, thanks for the review! We're glad to hear you appreciate the number of amenities we have at the club and that you're taking advantage of the amazing pool/steam room! We appreciate you.

Carl Phelps 4 years ago

Fantastic experience: Staff is awesome and it feels super clean.

Gold's Gym Woodinville

Thanks for the kind words, Carl! We appreciate you!

Alexandre Takamatsu 4 years ago

Fantastic experience: It has everything you need if you like to swim, plus the Gym ! Staff is very friendly.

Gold's Gym Woodinville

Hi Alexandre, thanks for the kind words! We're glad you appreciate the amazing pool facilities and programs we have at Gold's Woodinville! We appreciate you!

Sarrah Meyers 4 years ago

Fantastic experience: Was the Best place to work out! Would recommend Woodinville Gold's Gym for everyone who needs a little you time!!!

Gold's Gym Woodinville

Hi Sarah, we apologize for the delayed response but want to take the time to thank you for your kind words! We are so glad you're enjoying Gold's and we appreciate you!

Josh Edwards 4 years ago

Fantastic experience: I’ve loved the last couple months at this Golds! Staff is 10/10 and it feels super clean.

Gold's Gym Woodinville

Hi Josh Edwards, Thank you for sharing your feedback! We appreciate you being a loyal Gold's Gym customer and hope to see you again soon.

Jamit JP 4 years ago

Fantastic experience: Great gym with plenty of room, equipment, and a pool.

Gold's Gym Woodinville

Hi Jamit JP, Thank you for sharing your feedback! We appreciate you being a loyal Gold's Gym customer and hope to see you again soon.

Jino 4 years ago

Fantastic experience: Clean. Awesome amenities. Spacious. Well planned layout. Best gym I've been to in the greater seattle area thus far.

Gold's Gym Woodinville

Hi ALittleBeast, Thank you for sharing your feedback! We appreciate the kind words! I’m thrilled to hear that you found the clean. has awesome amenities and is spacious and well planned layout.. It’s always humbling to hear how we’re able to meet or exceed our customers’ expectations!

Cameron “Donald Trump” Colloton 4 years ago

Negative experience: That place is bad its a living hell

Gold's Gym Woodinville

Hi triobros 9824, Thank you for sharing your feedback. It looks like we fell short– and that is not okay. If you have any more comments, feel free to start a conversation with me at [email protected].

Heather 4 years ago

Negative experience: I worked out at Golds from Sept until they shutdown in March. They did nothing to my knowledge to fight to reopen like my other gym. Once the governor allowed them to reopen they mandated masks which was not recommended or enforced while working out. They billed me after the gym was closed in March and billed me for a yearly fee even though my account was frozen. They did not take care of me as a client. I decided to quit Golds and move on.

Steffanie Ciba 5 years ago

Fantastic experience: I have been working out here since 2017 when I moved to the area. Top notch facility with everything you need in a gym! Spacious, clean and abundant equipment, great classes, pool and sauna! The staff is always friendly and welcoming. I am so happy with being a part of this gym!

Gold's Gym Woodinville

Hi Steffanie Steffanson, Thank you for sharing your feedback! We appreciate you being a loyal Gold's Gym customer and hope to see you again soon. It’s always humbling to hear how we’re able to meet or exceed our customers’ expectations!

Gary Kamikawa 5 years ago

Fantastic experience: Nice to be working out again. Every user gets a cleaning bottle and cloth to wipe down the equipment. New precor machines are in place as well. Solid gym with plenty of options for everyone.

Gold's Gym Woodinville

Hi Gary Kamikawa, Thank you for sharing your feedback about our cleaning protocols and the machines!

Molly Veleber 5 years ago

Fantastic experience: Good pool and workout equipments

TK Brasted 5 years ago

Negative experience: I have had my wallet and car keys stolen out of locker with a padlock on it on two separate occasions. Obviously, this is not the fault of Gold's Gym and the staff handled the situation very professionally. However, on both occasions, the responding police officers informed the manager (in my presence) to install closed circuit television cameras. The one officer explained that, even just one at the front entrance would be a significant deterrent and improve the odds that the police would catch the culprit. That same officer explained to me that he has urged the manager to do this on a number of other occasions, without success. One final note, on both occasions, I was by no means the only this effected; the thief(s) broke into multiple lockers. On a different note, the Sunday morning lifeguard at the swimming pool spends the majority of his time sitting at a table, playing with his phone and listening to music with his headphone on. There is an elderly man with a pace maker who always swims at the same time that I do. Clearly, this man is at a reasonably high risk for a cardiac event. He could be laying on the bottom of the pool for 15 minutes before this lifeguard might happen to glance up from his game or movie (or whatever he finds so engaging on his phone). Because the lifeguard has headphones on, he wouldn't even hear sounds of struggle. I've brought this concern up to the assistant manager at the front desk on more than one occasion and have been politely dismissed. She said that the lifeguard are "not her department" and that there was little she could do. I'm not sure why management seems to lack concern for the basic safety and security of their customers.

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