Equinox Seaport

Negative experience: I’d stay away from equinox. Stuff gets stolen in the locker room and management doesn’t seem to care. Cameras don’t get checked, and honestly, it doesn’t feel safe. I have been going for more than a year now and a lot of the people I know have had things go missing here. Between the theft and how poorly it’s handled, it’s not worth the risk for the premium price you are paying.

Negative experience: Still showing up. Still drenched. Still minding my business. Trainers? Chill, Elite, & Respectful Maintenance? VERY SOLID. Elite. & Respectful (Best I’ve seen in the past 5 years — shoutout to Andres, the mastermind behind it.) But one of the front desk people been moving like they got a badge and a whistle. Clockin’ my exit like I’m on parole. Ma’am… I lift weights, not alibis. ️ The court is across the street. ‍⚖️ That energy only seems to show up when I do — and I haven’t even been here in a couple weeks, been training elsewhere. This is really what I come back to? C’mon EQUINOXXXXXXXXXXXXXXXXX ‍♂️ And real talk? Maintenance holds that place down better than anyone else in there. Cleaning up after YOU. Grown Adults. HANDS. DOWN.

Fantastic experience: I joined based on the windows and the view! How relaxing to stretch after a long day and a workout looking over the river!

Fantastic experience: Great gym, trainers, and amenities. Strongly recommend

Positive experience: Really felt the need to write this review so maybe someone could get an unbiased opinion. Is this the worst gym Ive ever been to? No. Is this the worst luxury gym that you have to pay $230/mo for that i’ve ever been to? Actually yes. Let me start with the good so I can highlight some things that were nice: - Gym equipment looks clean and the place is spacious. Good area in seaport close to everything. The lotion, face cleanser and body care was a great touch in the women’s locker room and smelled amazing. Nice lounge area right by the workout section in case you need to work or study RIGHT after your session?? Lol Okay unfortunately that may be it. For the negatives, I want to preface I did get a free trial as I am new to the area. - Immediately upon entering the front desk staff asked if I have been before and when I said no, instead of showing me around, they just said “third floor, locker room to right, gym on left”. Okay I don’t love a tour anyway but would like to be more comfortable with the setting and just felt super dismissed. - #2 they chose to clean the gym at probably the busiest time on a Saturday morning. I do love a clean gym but for wires to cross OVER the squat rack WHILE SOMEONE WAS SQUATTING was actually really funny and just seemed so unnecessary especially when the gym was super busy already. -#3 if they want to argue “we clean all the time no matter if it’s busy because we want it to be a luxury experience” i would argue the showers in the women’s locker room, though nice and up to date, were riddled with hair and some pink substance through the tiles (not shampoo because that was white), and again, for $230/mo I would maybe like a cleaner space to clean my body. -#4 the juice bar that they advertise was closed. Not sure if it is all the time but the perfect time to be open seems to be a Saturday morning after all the classes get out and it seems if it’s not open at the busiest time… is it ever? Overall this was a super busy gym, cardio equipment is great and new and I'm sure the classes are well run, but the staff was not friendly, not enough machines for the amount of people AND you do have to pay for parking AFTER validation (goes from $42 to $6.25- but again… i am already paying $230/mo and if I go every day, that adds up). I would skip this gym honestly and spend your money on an independent yoga studio, cycling class or something of that nature if that is the pull. Otherwise if you are going to lift- there are plenty others that are cheaper and likely more worth your money/time.

Positive experience: Clean, great equipment, and the locker rooms feel like a spa. Membership is steep, but if you actually use the amenities, it’s worth it. I just wish their weekend hours were a little better.

Fantastic experience: Best Gym in Boston. Seaport with spa and steam room. The other location in Downtown has Sauna

Fantastic experience: Best gym in Boston! Love the big bright windows overlooking the water and city.

Positive experience: Sheshe-poopoo

Negative experience: For the price paid at Equinox, the service provided is quite disappointing. The equipment is fair, but the gym is very crowded at peak hours, still. The towels run low at times, and filling up drink bottles is difficult as their tap for the bottle is too close to the sink to actually fit a bottle in. There is only one drink filler that actually works to height. The front desk and concierge can be quite challenging to talk to, and for the price paid (> $200 / year), you are only allowed to bring in 2 guests for the entire year. They have no flexibility around this, and are similarly unaccommodating for other requests. Jack Massari used to manage my account and was a fantastic go-to point of contact for any concerns. Since his departure from EQX, getting anything sorted has been exceedingly difficult and EQX is resistant to making any accommodations. Essentially, for a premium price paid, you are not being treated like a valued customer. Similar to budget airlines, it feels like you are still having to pay for every minimal addition of service.

Negative experience: All staff members and trainers are amazing ! The gym is outdated . If you want high end top gym go to Life Fitness ! At seaport equinox I was not allowed to play my music while boxing and dancing on my own in the studio where there was nobody while a trainer played her music list just before me ! Every gym allows that in the studio ! No sauna no swimming pool no spa no hot tub ! This gym is not worth your money drive to Life time fitness Is top notch and you got everything you need in one building ! 4 floors of gym and luxury ! Lifetime fitness is 258 a month with access to all locations and 100 for your significant other !

Positive experience: ** VERY MID ** Pros: 1. Clean and well-maintained facility 2. Friendly and welcoming staff, usually 3. High-quality equipment 4. Diverse range of workout classes Cons: 1. No 24-hour locations 2. Recently discontinued Kiehl’s products (a significant drawback for me) 3. Despite its monthly cost, there is no unlimited guest passes 4. Rarely offer store discounts for members 5. Limited space at this location 6. Insufficient leg machines, particularly calf raise and Hack-squat machines (in 2024, this is surprising) 7. The razors (Men's locker room) appear to be of low quality, as they don't effectively prevent nicks and cuts. Overall, the cons seem to outweigh the pros. Equinox simply feels very overpriced compared to other gyms I’ve been a part of, including those with a $30 per month membership cost, which offer more amenities and equipment. For example, at my previous gym, they offered an onsite daycare for members. Although I’m not a parent myself, I can still appreciate the convenience such an amenity provides. Given Equinox's reputation, I expected a bit more value for the price. While my experience was generally positive, I don’t see myself rejoining or recommending Equinox based on these factors.

Negative experience: What a joke!!! - $75 day pass. Ridiculous, find another gym.

Positive experience: I just joined Equinox and although I really like the facility, one of the staff member is so rude. She literally gives me so much attitude when I go in and seems like she hates being there. It ruins my experience.

Negative experience: This gym doesnt take itself seriously and is not inclusive. They dont have shower caps. I dont pay $260 a month for a luxury gym to be discriminatory towards textured hair. They used to have it but deem their curly hair customers as less

Positive experience: Add a cold plunge and infarded sauna.. Some reason the Boston locations get away with not having these.

Fantastic experience: El chico de recepción es muy amable. El gimnasio está limpio, los equipos están bien, los vestuarios son buenos y hay una vista increíble desde la sala de atrás. Si no eres miembro del gimnasio y quieres entrenar un día (day pass), prepárate porque al final solo son unas pocas horas de entrenamiento y te costará caro.

Negative experience: I never write reviews, but today was my last straw. I have been a member of this specific gym since 2022. It used to be an amazing gym, and I was ready to pay any price for it. Fast forward to 2024, and it went downhill to the point of no return. I even canceled my membership for four months in 2023, but they came back to me with an offer, and I thought to give them a second chance. That was my biggest mistake. 1. I’ve had multiple issues with them charging me extra and giving me misleading information about charges. They never take accountability for their actions. It’s quite the opposite. The management tells you a million reasons why you never got the money in the first place. I had to request for my credits to be applied to my account twice, and it took them two months to do it. 2. Extremely rude and ignorant managers. I can say that Jack Massari was always the only one who went back and forth to make my experience great. Can't say the same thing about others. 3. Don’t forget about the 12-month obligation. I knew about it and was prepared for it. Management now uses it as an excuse to charge you the full price when you freeze the membership. So you freeze your membership, and they still charge you the full price for the frozen month. They then say you'll get your money back by the 13th month (as credits). Why would I freeze it in the first place? It is supposed to be a premium gym, but the way they do business is not better than any other gym in the area. I would say even worse. 4. Shower gels, shampoos, and cleansers - all diluted with water. To the point where all of those products are unusable. Even if I wanted to use it, I would never be able to. If you can't afford it, it would be better to put the most basic shampoo in the bottle. But to put 30% shampoo and 70% water seems like a mockery for the price we pay. 5. I wanted to book a one-on-one Pilates class, and their trainer came back to me with available slots. The funny part is that she sent those dates to me a month after I requested the session. Then the day I was supposed to have my session (a month later), she sent me an email saying she double booked and asked me to reschedule. It happens, but is it professional when it took two months to schedule it in the first place? 6. All basic things need to be replaced. I started bringing towels with me from home, because their towels looked like someone mopped the floor with them. Hair dryers are almost non existent, as it’s going to take you an hour to dry your hair with it. The only good thing I can say about Equinox Seaport is its gym staff. Every single trainer is amazing and extremely professional. Pilates class with Olivia is unbeatable and the only thing that keeps me there.

Negative experience: Amazing gym, great trainers, great maintenance staff BUT the management at this location is letting this place deteriorate. Mens locker rooms smell bad due to some sort of plumbing issue in the showers. This is not something that a maintenance worker can just spray something on, something needs to be fixed. Also basic things just need to be replaced...soap dispensers, hair dryers, towels. Some of the towels look like they were stolen from an animal shelter. Hair dryers are from a mid-90's motel. Simple fix's will bring this place back to 5 stars

Negative experience: I don’t see how this has over 4 stars. For the price you pay, I do not see how anyone can justify for what you get at this location. This gym is SO SMALL. It’s 1 floor-and the trainers take up ridiculous amounts of space during individual sessions. For example, they will have people take up a machine on one end of the gym, to go to a squat rack on the other end of the gym, to go to a bench. if you're using what looks like free bench-or squat rack, they will ask you to move because they are in the middle of a session. The etiquette of some members makes me question the gyms standards. I have nothing against weight dropping, but why are people not doing it in the designated areas. there are padded areas for a reason, why are power lifters dropping weights next to the cable pull downs.. with trainers?! There is no pool. No hot tub. There are only 2 studio classes going at a time (space is limited so you’re almost always waitlisted). The locker room is so crowded I’ve had to wait in a pretty long line for the shower during peak hours and you’re basically changing on top of others. If you can, go to any other equinox except this one.

Fantastic experience: The facilities and service here are wonderful and clean. Shout out to Manny working the front desk - a friendly face to see no matter who you are and efficient in his support.

Fantastic experience: 10/10

Positive experience: Small but well equipped gym. The parking, however, is a disaster. You only get 2 1/4 hours free. I went 8 minutes over and was charged $42.00.

Fantastic experience: Clean, spacious and lots of equipment. I haven’t found the gym to by crowded once. Switched from Lifetime and not looking back.

Negative experience: This location allows men to inappropriately touch and harass women. They believe that it is okay as long as it doesn’t happen More than a few times. They do nothing to remedy these problems. The gym also becomes over crowded and nearly unusable to peak times due to lack of equipment. Frequently the locker rooms are disasters, attendants are no where to be seen. Frequently there is no soap and no towels. Between the unwelcoming environment, lack of equipment, and overall uncleanliness it is not worth the money. Lifetime offers much better value and a safer environment.

Fantastic experience: Great facility, lots of room.

Fantastic experience: Large space with top notch equipment and great people.

Fantastic experience: Best gym in Boston! Fantastic staff, especially Matthew at the front desk, very friendly and excited to see everyone at 5:30am. Equipment is new and clean and the members are pleasant.

Positive experience: I rated this particular Equinox location, only 4 stars, the only reason being the space. I feel this space is just too small when the gym is at its 70% capacity. Also, they need to take care of cleanliness a little bit tighter.

Fantastic experience: Love it

Fantastic experience: Great gym. The two complete racks of kettlebells are a big bonus. Always tidy.

Negative experience: did a 1-day drop-in. called ahead of time to confirm price. front desk told me it's $50 for 24 hours. walked in and confirmed with front desk again that it's $50 for 24 hours. they said yes. I paid. I asked about returning the following morning. they said it's just a 1-time drop in, you can't come back. I asked then why did you tell me it's for 24 hours. her response: "because there are 24 hours in a day" either I am stupid or was lied to. either way bad customer experience. some clarity upfront would have been helpful. gym itself was clean and spacious with many cardio machines/dumbells/kettlebells.

Fantastic experience: Best Club in town and Tessa is amazing.

Positive experience: good gym. Has everything you need but gets overcrowded during peak hours. No sauna either which is a bummer for such a pricey gym.

Negative experience: It’s expensive to workout there and now the parking garage increased the price. Not good.

Fantastic experience: My favorite gym in Boston! Modern and new… tons of equipment, great location! I like going during the day when it’s less crowded!

Fantastic experience: Reasonable price. Great environment in which kindness is encouraged. Very little meat heads and toxic energy. Employees at the front desk are friendly and the trainers help build an inviting environment

Negative experience: I just learned Equinox Seaport released one of the best personal trainers they had, Jaskee. He was the only male trainer who cleaned up weights and actively walked around conversing with new and seasoned members. He’s certainly the only trainer that’s ever come up and spoken to me. The bulk of the other male trainers never wore their masks during Covid, they train as a little group, they don’t ever clean up and their generally unfriendly. The one trainer that was friendly, helpful, and extremely fit, Equinox decides to let go of? I can’t stand this gym but there aren’t other options. There’s no accountability here. They let guys bring their gym bags onto the floor, drop weights, shadow box, yell and generally do whatever they want without ever keeping people in check or kicking them out. During Covid, after Adam left, only a couple of the trainers wore masks and masks certainly weren’t enforced by management who cast a blind eye. Machines are getting rusty and poorly maintained, there’s also a surprising deficit of advanced leg training equipment. This gym is also super busy because there’s no other options in the area. The new assistant manager is awesome, he should replace the manager, Magesta.

Negative experience: This place is a joke. Their contracts are a scam and even after membership advisors tell in writing in email that they will be putting a hold on your account, they charge you anyway. DO NOT JOIN THIS CLUB

Positive experience: Second equinox I’ve been to in Boston. yes: this is way more crowded than the one downtown (sports club) and smaller but this one has best view of the Boston Harbor????after training: Davio????convenient over-all

Positive experience: Second equinox I’ve been to in Boston. yes: this is way more crowded than the one downtown (sports club) and smaller but this one has best view of the Boston Harborafter training: Davioconvenient over-all

Fantastic experience: Great club. Very very clean. Well staffed and very friendly. Offering many classes. Would recommend to any one looking for a gym club.

Fantastic experience: Great gym and trainers!

Positive experience: This location is by far, the best facility of all Equinox in Boston. Unfortunately, the experience at this gym is undermined by short operating hours (likely due to post-pandemic staff shortage) and the unprofessional and lazy staff members. On numerous occasions, the cleaning crew will shut off access to amenities early so they can get off work early. Most recently, I was denied access to the steam room an hour prior to the gym closing. The steam room is supposed to open until 30 minutes before gym closing. However, the cleaning crew refused to let me enter the room because he had already cleaned the room for the night. When I brought this issue up with the staff in the front desk, they were powerless and could not do anything about it. This level of service and support is rather disappointing for the amount of fees they are charging, I would not recommend this location.

Negative experience: They harass select people while choosing not to harass others. Employees spread out and camp out in the locker room like it’s their living room, on a daily basis.

Fantastic experience: Top gym - Nice layout and easy access to all equipment. Lockers could be bigger. Will be back.

Negative experience: they do not tell you the posted prices is for a whole year contract and will not let you off the hook

Negative experience: I am still not over the fact that two years ago Equinox charged me for 2 months I did not give consent for and they denied to return my money.

Fantastic experience: Beautiful new equinox. Friendly staff and not too crowded.

Negative experience: Been told online they have options for non members if you use Spa , gone all the way to the Seaport to find out that they don’t have those options. Staff was rude and obviously did not tak time to explain anything , everyone was busy with Halloween. Awful would never go back .

Positive experience: Great location, very clean, and the class selection is good. Downsides would be that the classes are always overbooked and the locker room can get a bit crowded. For how much I'm paying monthly, I'd like to be able to get better access to the classes but for a gym with limited space it's very nice. Perfect if all you need is cardio machines and some light free weights.

Fantastic experience: Ok, it’s not flawless by any stretch of the imagination, but if ratings are comparative assessments of quality (or value), then this location deserves 5 stars. The design is impeccable, it’s never crowded, and the staff is generally very nice. The only major fail is the steam room, where the sound of the steam machine is so deafening that sitting there for more than a few minutes should be regarded as auditory torture. Other than that, no major complaints.

Negative experience: Way too crowded at peak hours. Have to wait for equipment & showers.

Fantastic experience: Amazing gym, the whole place is spotless and the equipment is always clean and put away nicely. The staff is friendly and will assist you if you’re lifting and need help. The classes are also some of the best in the city. Definitely worth the price.

Fantastic experience: Great gym and fitness center. Convenient location, great staff and nice amenities. Plus all the other things to come to expect from a high end gym such as great classes and clean euipment and benches. There is a steam room but no sauna.

Fantastic experience: So convenient, great amenities, wonderful mid day lunch break workout class schedule!

Fantastic experience: Gym is so prestine. Very impressed with he cleanliness of the gym as well. It is an experience from the moment you walk in the door to when you leave.

Fantastic experience: Best gym ever without question!!!!

Fantastic experience: Brand new, super clean, spacious. Awesome gym. Only gripe I have is the steam outlet in the steamroom is absolutely DEAFENING.

Fantastic experience: An amazing high end experience, this place features parking, completely new suana and steam room; yoga and group ex studios designed for the optimal grouped experience.

Fantastic experience: Great fitness club. Locker room is a bit small but clean. Finishes are very nice throughout the club. During peak hours, space is a little tight on the floor. There is enough equipment and weights for a great full body workout. Classes are great too. Parking is the biggest negative, but they do offer $5 validated parking in adjacent garage.

Fantastic experience: It makes all the other Equinox locations in Boston look like they need a remodel.

Fantastic experience: Beatiful new gym with great views of the channel.

Fantastic experience: Opening soon

Negative experience: Very frustrating initial call with Equinox Seaport. They sent me multiple emails to get me to join and when I called them, it was clear I was being penalized on the monthly rate because I was an existing Equinox member. I chose not to sign up.