Information about Equinox Sports Club Boston

Avery St 4
02111, Boston
+1 617-375-8200

Opening hours

  • Monday: 5:30 AM – 10:00 PM
  • Tuesday: 5:30 AM – 10:00 PM
  • Wednesday: 5:30 AM – 10:00 PM
  • Thursday: 5:30 AM – 10:00 PM
  • Friday: 5:30 AM – 8:00 PM
  • Saturday: 7:00 AM – 6:00 PM
  • Sunday: 7:00 AM – 6:00 PM

Our comment from FitFit United States about Equinox Sports Club Boston:

Equinox Sports Club Boston is an upscale fitness destination in downtown Boston, renowned for its spacious layout and top-tier amenities. Here are some highlights based on user feedback:

  • Outstanding Equipment and Facilities: Users appreciate the high-quality exercise machines and the spaciousness of the gym. Many enjoy the clean environment, with special praise for the beautiful yoga studio and luxurious swimming pool.
  • Top-Notch Classes: Many members have noted the variety of fitness classes offered, with high praise for instructors like Emily Comerford and Paula Fonseca, who provide engaging and motivational group sessions.
  • Friendly Staff: A lot of feedback highlights the helpfulness and support provided by the staff, especially the personal trainers like Kevin Roache and Rachael K., who offer personalized guidance and advice.
  • Luxurious Atmosphere: Users describe the gym as luxurious, with great amenities like a juice bar and spa-like shower products.
  • Community Feel: Regulars often mention the friendships they've made through classes and events hosted by the club, reinforcing the sense of community.

However, some concerns have been raised:

  • Customer Service Issues: Some members have reported unpleasant interactions with staff, feeling that management and reception staff can be unhelpful or rude, and that issues are not addressed promptly.
  • Membership Experience: Complaints about cancellation difficulties and sudden changes to membership policies were noted, leading to dissatisfaction among some members.
  • Maintenance Needs: While many enjoy the facility, a few users have mentioned the need for maintenance and updates to keep the club up to its luxury standards.

Overall, Equinox Sports Club Boston aims to provide an exceptional workout and lifestyle experience. With its premium offerings and community spirit, it remains a popular choice for fitness enthusiasts.

Equinox Sports Club Boston: Opinions

3.2/5 (86 Opinions)
Top Rated Gym
Shannon Lee 3 months ago

Negative experience: The steam room here barely gets hot and I’ve explained to them since October compared to the other locations something is wrong. But it’s still not right and it smells like a mop bucket in there. Not what I expect for this location which is the closest to my apartment. The Franklin St location has the BEST temperature steam compared to Seaport, Chestnuthill, and Avery St. they all differ

Khazar Badirkhanov 3 months ago

Negative experience: I am concerned that this campaign does not comply with privacy and personal data protection standard

Mindelynn Young Godbout 5 months ago

Negative experience: It is sad for me to write this review because I have been a member of this club for many years and loved it. I built friendships through the programming and believed this gym would always be a part of my life. However, recent decisions and changes from the corporate side, attempting to make this club like the other clubs around the world, have taken away many of the programs that made this gym special. These decisions are not made consulting the current members. Instead of seeing the great asset this club is, corporate staff, who don’t live in Boston, are trying to make this club more in line with “the brand.” I do not fit “the brand” they are trying to sell and they don’t care if they lose my membership in the process.

Christine Smith 5 months ago

Negative experience: Recently members who sent their kids to a very popular and dearly loved Kids Club program at this gym received an email that in 7 days the pre-school would be ending and there will be no summer camp programing. Justification was given that the Kids Club is not part of the Equinox "brand." Now a group of 50 parents are scrambling trying to find pre-school and summer camps. No amount of "luxury" amenities makes up for this type of behavior. It is morally and ethically wrong.

Mario Novielli 7 months ago

Negative experience: Found a wedding band while I was working out and attempted to give it to a “coach.” He apathetically told me to bring it to the front. I explained I was in the middle of a workout and he just said “I’m going to be on the floor for another four hours.” If I left something behind I would hope that an equinox employee would take some ownership and help to get it to the right spot.

Myleena Dantas 7 months ago

Fantastic experience: I’m extremely happy with Equinox—the services they provide, the spacious workout environment, and the unmatched variety of equipment and classes. More than just a gym, it’s a place where I can focus on both my physical and mental well-being in a healthy way. 2025 is already off to a great start, and Equinox has also played a positive role. I’m truly grateful for everyone involved!

Deise Soria 7 months ago

Fantastic experience: My experience at Equinox Boston was nothing short of excellent. The gym is always clean, with top-of-the-line equipment, and the atmosphere is incredibly motivating. The staff was always friendly and supportive, making it a great place to work out. A special shoutout to my personal trainer, Kevin Roache, who has been an absolute game-changer in my fitness era. Kevin has a unique ability to tailor workouts to my goals, pushing me to work harder while ensuring proper form and injury prevention. His knowledge and expertise have not only helped me see physical results but also given me the confidence to tackle challenges I never thought I could. Kevin’s approach is personal, professional, and motivating – I always looked forward to our sessions. Not only is Kevin an incredible personal trainer, but he also has some seriously impressive talents. I’ve seen him smash a watermelon between his thighs — yes, you read that right! His strength and control are truly at the next level. If that’s any indication of his dedication and power, it’s clear that Kevin can handle any challenge, both in the gym and beyond. Overall, I highly recommend Equinox Boston for anyone looking for a premium gym experience, and if you're in need of a personal trainer, Kevin Roache is the one to go to. Especially if you need that extra push in 2025. His dedication and passion for helping clients succeed are truly unmatched!

Michele Alves 8 months ago

Fantastic experience: The environment is great. Cheidi is definitely the best!! After two months following his instructions, I'm seeing results I haven't seen in a year!

Guinea P. 8 months ago

Negative experience: I hope this review won’t be hidden again for any reason. As a member of 3 years, I’ve experienced both positives and negatives at Equinox. On the positive side, their well-constructed athletic training classes and excellent trainers offer rewarding experiences. On the other hand, I recently raised a hygiene concern about outdoor shoes being worn in barre classes and was told to "mind my business." While I understand that Equinox may have limitations in addressing member-related issues, I found their communication style misaligned with what I prioritize as a member. When I shared my experience on a relevant platform, I encountered mob-like hostility from individuals who were defensive about such concerns. I was labeled a "Karen" and an "insufferable complainer," which I believe reflects more about their behavior than my feedback. Despite this, I stand by my words and believe this level of defensiveness and brand loyalty is worth noting. It says a lot about the culture within certain segments of the community.

S Martin 8 months ago

Negative experience: Buyer beware. It took me weeks to cancel my membership. They made it absolutely impossible. The 'person that cancels memberships' was never in and that was the best they could tell me day after day.

Equinox Sports Club Boston

This does not sound right to us. We would like to investigate further into this matter. Please connect with us at [email protected], mentioning your review, so we can address quickly.

James Gilbert 11 months ago

Negative experience: unpleasant experience with the higher-level staff. otherwise, great gym, pool, amenities, etc.

Equinox Sports Club Boston

Hi James, we take all feedback seriously and appreciate you bringing this to our attention. Your feedback provides us with valuable insights into areas where we can improve our services. Please don't hesitate to connect with us at [email protected]. We're committed to delivering exceptional experiences, and your feedback will help us achieve that goal. Thank you for taking the time to share your thoughts with us.

Mangesh Pinge 1 year ago

Fantastic experience: I recently cancelled my membership at Equinox Sports Club Boston due to relocation, but I couldn’t leave without sharing my wonderful experience! I first joined Equinox in November 2022, and after a brief stint as an employee at Equinox Bethesda, I returned to Boston and rejoined as a member on June 1, 2024. Every moment spent at this club has been truly exceptional! First, I want to express my gratitude to Matt Strutt, the General Manager, for creating such a welcoming and inspiring atmosphere. Second, a special shoutout to Michael Mlambo, my membership advisor, who was always there to help and make the process smooth and enjoyable. One of the most impressive changes I noticed upon my return was the upgraded equipment and furniture throughout the club. It really enhances the workout experience and makes the environment feel fresh and inviting. Since I rejoined, I participated in over 100 group fitness classes, and the instructors are simply top-notch! Emily Comerford’s Playground Experience class was a standout; her energy and creativity made every session a joy. Paula Fonseca’s Pilates classes were fantastic for building strength and flexibility, and I always left feeling revitalized. And Maryanne Blake’s Ropes & Rowers class was an exhilarating challenge that kept me engaged and motivated! As I relocate to the Midwest, I’ll truly miss this incredible community. I made a ton of friends at this fitness club. Thank you, Equinox Boston, for the amazing memories and the fantastic fitness foundation you’ve helped me build. I’ll carry these experiences with me wherever I go!

Carly Pisarri 1 year ago

Fantastic experience: Enormous equinox. So much space and so well laid out. I wish I took pictures of the yoga studio but I didn’t bring my phone to class. It was the most beautiful studio. Flooded with light. Tall ceilings and curved windows. This facility is just so enormous and they really do such an incredible job keeping it so clean. Thank you for having me!

Equinox Sports Club Boston

Thank you for sharing this 5-star review, Carly! Your membership means a lot to us, and we're thrilled to have you as part of our community. Your positive feedback helps us to stay motivated and maintain our commitment to providing outstanding service to all our trainers, staff, and employees. Thanks again for taking the time to share your experience with us!

Bill Hewitt 1 year ago

Negative experience: Possibly the worst massage I’ve ever had. I explained to the therapist that I was looking for a massage addressing sore muscles from a renovation project. She attacked every muscle like it was a threat- with pressure that was severe. She would make comments about my fitness, and even asked if I had wrist pain because “you should”. I was sore for days after.

Equinox Sports Club Boston

This does not sound right. We appreciate you bringing this matter to our attention. To ensure we fully understand the situation and can address it appropriately, we would like to investigate further. Please don't hesitate to connect with us at [email protected], and mention your review. Our team will work diligently to resolve any issues and provide you with the best possible experience. Thank you for your patience and cooperation in this matter.

Sofia C 1 year ago

Fantastic experience: Best group classes. 100% recommend to anyone looking for amazing classes and motivation. I feel all the teachers are great, and all classes are better than studio classes at other places that only offer one type of class. Location is great, only missing sauna for womens bathroom.

Equinox Sports Club Boston

Thank you for sharing this 5-star review, Sofia! Your membership means a lot to us, and we're thrilled to have you as part of our community. Your positive feedback helps us to stay motivated and maintain our commitment to providing outstanding service to all our trainers, staff, and employees. Thanks again for taking the time to share your experience with us!

Joshua 1 year ago

Negative experience: The staff here are incredibly rude.

Equinox Sports Club Boston

This does not sound right. We appreciate you bringing this matter to our attention. To ensure we fully understand the situation and can address it appropriately, we would like to investigate further. Please don't hesitate to connect with us at [email protected], and mention your review. Our team will work diligently to resolve any issues and provide you with the best possible experience. Thank you for your patience and cooperation in this matter.

Omar Albarghouty 1 year ago

Fantastic experience: Great staff, swimming pool, showers and locker rooms, and everything else. Perfect location as well!

Advantage Sport’s&Consulting 1 year ago

Fantastic experience: One of the nicest facilities in Boston. They probably do not get the recognition they deserve due to the price, location and parking.

Equinox Sports Club Boston

Thank you for taking the time to leave us a 5-star review!

patrick gioia 1 year ago

Fantastic experience: Life changing.

Rink 2 years ago

Fantastic experience: Avery Street location is the best in Boston. Weights, court, pool, classes, trainers, amenities. It's good to be an OG.

Equinox Sports Club Boston

Thank you for your 5-star review, Rink! We appreciate your membership and are grateful to have you as part of our community. Your positive feedback motivates us to continue providing outstanding service to our trainers, staff, and employees. Thank you for sharing your experience with us!

Brian Ledger 2 years ago

Negative experience: Equinox staff undermine the gym by abusing the customers. Gratuitous, hard to reverse charges are made at every exchange, sometimes without notification. When there is error, or impropriety, staff is unavailable, unempowered, or simply fails to address the issue. You may expect to have a luxurious experience, and in good faith, pay the extravagent membership and fees, only to find that your experience is ordinary, tediously distracting, and in those ways just abysmal. You may want to cancel within the first 12 months, but there is also a fee to cancel in the first 12 months. There is a monthly fee to freeze your account. You may only freeze your account for three months at a time.

Hannah Dawson 2 years ago

Negative experience: Unfortunately, I had the worst massage of my life here. She had poor technique, and communicated very poorly (especially listening). She also showed up late and was rude throughout. This is the first time I’ve ever left a massage feeling worse than when I arrived. Do not book a massage here unless you are sure the individual massage therapist is at least passable… otherwise you’re likely to get the woman who worked on me! (Worth noting: The spa desk staff were both awesome, extremely helpful, and on the ball. Thank you to them both!)

Equinox Sports Club Boston

This does not sound right. We appreciate you bringing this matter to our attention. To ensure we fully understand the situation and can address it appropriately, we would like to investigate further. Please don't hesitate to connect with us at [email protected], and mention your review. Our team will work diligently to resolve any issues and provide you with the best possible experience. Thank you for your patience and cooperation in this matter.

Caio Borges 2 years ago

Positive experience: Great gym so far. Missed a hot tub tho.

Equinox Sports Club Boston

We're grateful for your feedback, as it provides us with valuable insights into areas where we can improve our services. To help us better understand your concerns and address them effectively, we would love to hear more from you. Please don't hesitate to connect with us at [email protected], mentioning your review. We're committed to delivering exceptional experiences for our members, and your feedback will help us achieve that goal. Thank you for taking the time to share your thoughts with us, and we look forward to hearing from you soon.

Cheddar Cheese 2 years ago

Fantastic experience: One of the BEST facials ever! We booked 2 facials for a birthday wknd. Arrival was great and we had a day pass from just the spa booking. So we showed up an hour early to relax in the sauna. We did so solo, they are divided by gender. I had the Hydra Facial with a Brighten add-on and my esthetician was excellent. The texture of my skin today is butter soft and her extractions were thorough. My guy had a renew facial with an LED enhancement, he says he fell asleep lol...anyway. great facility, pretty large. Great experience. If we lived here it would be our place for facials. Worth a booking!!

Equinox Sports Club Boston

Thank you for sharing this 5-star review, Cheddar! Your membership means a lot to us, and we're thrilled to have you as part of our community. Your positive feedback helps us to stay motivated and maintain our commitment to providing outstanding service to all our trainers, staff, and employees. Thanks again for taking the time to share your experience with us!

Kate Lieshok 2 years ago

Fantastic experience: Equinox in Ritz-Carlton Boston's outstanding quality and atmosphere not only make using the gym a pleasure but also motivate me to come for my daily workouts. In addition, the outside view is amazing. Had a boxing class with Jim. Great explanation of the moves. Really fun class. Felt so energetic after it. Recommend to attend.

Equinox Sports Club Boston

Thank you for sharing this 5-star review, Kate! Your membership means a lot to us, and we're thrilled to have you as part of our community. Your positive feedback helps us to stay motivated and maintain our commitment to providing outstanding service to all our trainers, staff, and employees. Thanks again for taking the time to share your experience with us!

D 2 years ago

Negative experience: Very rude staff

Equinox Sports Club Boston

We're sorry to hear that your recent club experience did not meet your expectations. We would like to make things right and address any concerns you may have. Unfortunately, we are unable to identify you through your post. To help us better understand your situation and work towards a resolution, please email us at [email protected]. Our team will be able to locate your account and reach out to you directly. Alternatively, please feel free to ask for the General Manager during your next visit to the club. We value your loyalty and want to ensure that we provide the best possible experience for all our members. Thank you for considering reaching out to us, and we look forward to hearing from you soon.

Janet C 2 years ago

Positive experience: It's fine. Just fine. Standard equipment, great instructors but a terrible layout to the space. Why is there a little weight area under the stairs near the cardio equipment? You can't even stand up without hitting your head. The testosterone pit weight area is also not very well laid out. A place that big and they can't make decent use of space where people aren't constantly working out on top of each other as if we were crammed in. The upstairs is really hot. The place needs a fan everywhere. The showers are a hit or miss. It's like no one maintains any of the showerheads. I would say 70% of showers have poor water flow. Steam room has no steam. Lockers are really smushed together. And bringing a visitor is a non starter. It's way overpriced and for what? just so they can sell you more useless services. I still go sometimes but the weather has to be really bad for me to show up there.

Equinox Sports Club Boston

We're grateful for your feedback, as it provides us with valuable insights into areas where we can improve our services. To help us better understand your concerns and address them effectively, we would love to hear more from you. Please don't hesitate to connect with us at [email protected], mentioning your review. We're committed to delivering exceptional experiences for our members, and your feedback will help us achieve that goal. Thank you for taking the time to share your thoughts with us, and we look forward to hearing from you soon.

Chris T 2 years ago

Fantastic experience: Great place, equipment is always open and it’s clean

Equinox Sports Club Boston

Thank you for taking the time to leave us a 5-star review, Christopher! We're thrilled to hear that you had a positive experience with us, and we appreciate your support. Your feedback motivates us to continue delivering exceptional services to our members, and we look forward to providing you with the same level of quality service in the future.

Gayle Piraino 2 years ago

Fantastic experience: BEST massage by Ali! I travel everywhere and get a massage wherever I travel and also when I am at home (every 2-3 weeks). Ali gave me an amazing massage yesterday, she had the right touch and pressure plus a great personality. I left there feeling refreshed and can't wait to book my next massage with her and will make the hour drive to do so!

Equinox Sports Club Boston

Thank you for sharing this 5-star review, Gayle! Your membership means a lot to us, and we're thrilled to have you as part of our community. Your positive feedback helps us to stay motivated and maintain our commitment to providing outstanding service to all our trainers, staff, and employees. Thanks again for taking the time to share your experience with us!

prakash garg 2 years ago

Fantastic experience: It's really great in terms of space, location, cleanliness, staff, and classes.

Equinox Sports Club Boston

Thanks for the 5-star review, Prakash!

Daniel Bergen 2 years ago

Negative experience: Went for a one day trial. Found the place very pretentious, everyone working out seemed very self involved, the front desk staff was unhelpful, didn't even point out where the locker room was, no tour or information whatsoever, classes were absolutely huge with people, steam room was packed to the gills with men in towels, very uncomfortable to sit in, place overall didn't really seem that clean, I think you would find most of the same equipment at a planet fitness for 50 cents a day, there were good looking people so there's that, currently quoting $257 a month and $150 enrollment fee if you don't have a corporate or school affiliation.

Equinox Sports Club Boston

This does not sound right to us. We appreciate the feedback for any opportunities to improve. We would like to investigate further into this matter. We've followed up with your club's management team regarding your review. Please connect with us at [email protected], mentioning your review, so we can address quickly.

Steven Schepanski 2 years ago

Negative experience: I was invited to the gym for the first visit. When I arrived the person who was supposed to do the tour was not there, he did not pick up the phone. The person who did it instead was nice but just did not have the time. I was left alone without any kind of intro to the gym, body analysis, discussions about goals etc. If something like this is advertised and co workers call me for making such explicit arrangements/appointment, I would expect it to happen for the amount of money this gym costs. In total, a lot of empty promises for a lot of money.

Equinox Sports Club Boston

This does not sound right to us. We would like to investigate further into this matter to see areas of opportunities. We've followed up with the management team regarding your review. Please connect with us at [email protected], mentioning your review, so we can address quickly.

Emmanuelle Zeesman 2 years ago

Fantastic experience: The yoga classes are particularly wonderful. Very clean, great sauna/steam room area, and good shower products.

Equinox Sports Club Boston

Thanks for the 5-star review, Emmanuelle!

Nicholas Perricone 2 years ago

Fantastic experience: Very nice

Equinox Sports Club Boston

Thanks for the 5-star review, Robo!

Johanna Salamone - Love 2 years ago

Negative experience: I wish would have read the reviews before booking a service at what I believed was the Ritz Carlton's Spa. I have always had world class treatment from any Ritz Carlton that we've stayed at. What mistake they made by endorsing the Equinox Sport Club as the spa to represent the Ritz. Terrible, terrible experience at this spa. I called and asked about services that they offered online and they were unaware of all that was online. Poor service from the first phone call to the actual massage. We had to find our own way to the locker room and "waiting area". This was the first time we had ever been there. Again we are used to world class Ritz Carlton service, this was the opposite. When it came time for our couples massage two people came out and took us into different rooms. When I told them I booked a couples massage the response was we can't accommodate a couples massage....just matter of fact, no apology. WHY DIDN'T THEY TELL ME THAT ON THE PHONE! If I wanted a massage I can get that at home. We have busy lives and don't always find the time to relax together, this was time we set aside for each other. When I asked to talk to the club manager they said they would call me. I am still waiting for the call.

Equinox Sports Club Boston

We have seen your feedback and have reached out on there regarding this matter. Please know we take your feedback very seriously.

M C 3 years ago

Negative experience: Overwhelmingly underwhelmed with my experience visiting equinox as part of my stay at the adjacent hotel. The front desk staff were rude and unhelpful, and the morning manager Matt had a bad attitude when asked for standard information. I was told by the staff that they only accepted cash and were unable to process credit card payments to book a squash court, which is insane in 2022 at a supposedly state of the art fitness company. The racquets they had on loan were pretty beat up so I would recommend packing your own if you want to play squash

Equinox Sports Club Boston

Hi Melissa, this is not what we like to hear at all. We'd like to look into this and learn more about your experience to identify improvements. If you would like to reach out and share additional feedback, please connect with us at [email protected]. Please be sure to mention your review so we can address quickly.

SZK SQUASH 3 years ago

Fantastic experience: Fantastic club very clean amazing staff.

Equinox Sports Club Boston

Thanks for the 5 stars!

Jody Belues 3 years ago

Negative experience: I wish I read all the negative reviews before coming here. What a waste of money and time. This spa is NOT associated with the Ritz--even though the Ritz promotes them directly on their website. I don't know why. It's the worst place to ever get a massage, with horrible staff that are lazy and incompetent. DO NOT COME HERE if you value your money and massages!

Equinox Sports Club Boston

Hi Jody, we're sorry to hear this. Please connect with us at [email protected]. We would love to get additional details that led to this review so we can investigate further. Please be sure to mention your review so we can address quickly.

Ken Z Liang 3 years ago

Fantastic experience: Gym gud. Basketball court gud. Trainers gud.

Equinox Sports Club Boston

Hi Ken, we appreciate you taking the time to review us. Thanks for the 5 stars!

Aquarius 3 years ago

Negative experience: Compared to other Equinox in the area, this one is the worst.

RexS The Great 3 years ago

Negative experience: It’s a well built gym with tons of different machines for everyone and the staff are friendly. However, they are very bait when it comes to anything related to money. They have initiation fees, pause fees, and even require a 30 day prior notice before cancellation without any notice. The first problem I experienced was when it was during the month of Ramadan, where I had to fast and with work as a student, going to the gym would be impossible. When I requested to have it paused, my account manager said that it wouldn’t be a problem. But without any notice, they just charged me with some amount. After talking to the manager they had it refunded. The second problem I experienced was when I had to focus on my education and wanted to cancel the subscription. I requested the cancellation a week prior and my account manager kept stalling and asking me random questions and when it was finally time for the next month transaction, I was connected to the general manager and was informed that my last day is a month from then. After asking my manager about why there was a transaction even though I asked for it be canceled, I never got a response again. My third problem was when I contacted customer support after 3 weeks because I’ve had midterms and was unable to follow up. I was told over and over again that the club did me a “favor” since cancellation cannot happen until after a year of being a regular. What Keep in mind I sent over 4 text messages and 3 emails regarding the situation and the only response I received was “it’ll be affected until __ because there’s 30 day cancellation policy” which was 3 weeks after my first request. As mentioned, very money-grabbing attitudes by the staff, which wasn’t visible in the beginning. As much as I enjoyed the gym atmosphere and my workout routine there, I will not be coming back again due to these problems.

Matthew Carter 3 years ago

Fantastic experience: Best gym in Boston. It's expensive because it's good.

Equinox Sports Club Boston

Hi Matthew, thank you for taking a moment to give us 5 stars! Don't forget we're not just a gym. We added complimentary access to Equinox+ onto all memberships.

Daniel Z 3 years ago

Negative experience: By far the worst equinox I’ve ever been in.

Equinox Sports Club Boston

Hi Daniel, please connect with us at [email protected]. We would love to get additional details that led to this review so we can investigate closely and identify opportunities for improvement in our services. Please be sure to mention your review so we can address quickly.

Zhyljen Gjorga 3 years ago

Negative experience: I had scheduled an spa appointment for 2 for a birthday a few weeks in advance just to have someone cancel on me in the last minute 45 minutes before. I am so upset and will never be booking a spa appointment here again. It’s extremely unprofessional to wait until the last minute when we were ready to get on the way there. I’d I could give them 0 stars I would, never going back there.

Elvis Dapshi 3 years ago

Negative experience: They decided to cancel spa appointments we had make weeks in advance last minute (literally within the hour, as we were going to said appointment), then promptly hang up. That is the quality of treatment and service you can expect from this alleged “luxury” facility. Unacceptable employee and management performance for the cost of membership. Do yourself a favor and avoid this gym. Go to literally any other gym in the area, including any other Equinox, just not this one.

Cadera Smith 3 years ago

Fantastic experience: Rachael K. was so helpful while giving me a tour of the gym and getting my membership set up. I honestly don’t think I would’ve purchased extra Pilates classes if it hadn’t been for her! Amazing at her job and super knowledgeable about Equinox and all the best features. She was able to give me a few recommendations and personalized my membership to suit my needs, which I’m super grateful for. If you’re going to purchase a membership or want to find out more, I would definitely ask for Rachael.

Equinox Sports Club Boston

Thanks for reviewing, Cadera!

Matt Mcgrath 3 years ago

Fantastic experience: Amazing gym.. On my mini business trip up to Boston I stopped here and it was great. 5 star juice bar top notch equipment. Manager also let me work out for free for the day even though he didn't have to. Top of the line club. They have a Wegman's connected as well cant beat that.

Equinox Sports Club Boston

Thank you for the 5 stars, Matt! We are glad you enjoyed your visit!

Najmah Yusuf 3 years ago

Negative experience: I feel like I was cheated out of my money. I received a wax from the spa at there sports club location in Boston and the woman was great but had missed some spots leaving hair patches. I didn’t notice right away but called to speak with the manger to ask for a refund since I couldn’t make it in-person for them to fix and she rudely declined and said she wouldn’t refund me. I offered to send her pictures as proof but again she declined. I emailed the general manager, Curtis Duffy, to express his coworker‘s lack of professionalism and he chose to be condescending and take her side without contacting me to hear my complaint. He also continued to insinuate that it was my fault for the situation, suggesting that I go somewhere else to get my services done. As a paying customer that is beyond unprofessional. Curtis the GM was unethical the way he handled the situation that I wouldn’t even bother joining there gym.

Ryan T 3 years ago

Fantastic experience: Hands down the BEST Equinox in Boston for too many reasons to name. I frequent other Boston locations and none come close to the Avery St. location. The best part is the spaciousness -- the lobby, the locker rooms, the weights area, the cardio area, the stretching areas, the roof deck... It's amazing how much space there is compared to other locations. The towels are soft and absorbent, nothing is every broken down or in need of repair, all the equipment is in the best shape, and the instructors are very personable and motivating. For all the amenities you receive as a member, it is VERY easy to justify the price of a membership.

Ryan Turner 3 years ago

Fantastic experience: Hands down the BEST Equinox in Boston for too many reasons to name. I frequent other Boston locations and none come close to the Avery St. location. The best part is the spaciousness -- the lobby, the locker rooms, the weights area, the cardio area, the stretching areas, the roof deck... It's amazing how much space there is compared to other locations. The towels are soft and absorbent, nothing is every broken down or in need of repair, all the equipment is in the best shape, and the instructors are very personable and motivating. For all the amenities you receive as a member, it is VERY easy to justify the price of a membership.

Equinox Sports Club Boston

Thank you so much for leaving this review, Ryan! We appreciate you sharing this feedback.

Zlatan Harambasic (Z) 4 years ago

Fantastic experience: Absolutely love Equinox and looking forward to coming back as a member again now that COVID restrictions have lifted. By far one of the best gyms in Boston. Super clean facility, the staff are great and my membership advisor Layla has been exceptional to work with! It was great having access to the Equinox+ app to workout at home while the gyms were shut down.

Equinox Sports Club Boston

Hi Zlatan, thank you for taking a moment to let us know how much you've enjoyed your experience pre COVID. We would love to be able to welcome you back one day soon. Our teams have been working very hard to keep our community safe. When you're ready to come back feel free to connect with us at [email protected]. We'll help get you set back up!

Steven Bane 4 years ago

Negative experience: The staff are rude and arrogant. This included both the spa and club staff. I wouldn't recommend this Equionx club.

Equinox Sports Club Boston

Hi Steven, This doesn't sound like the type of experience we like to provide in our clubs. We would like to understand what happened a little better. Please connect with us at [email protected] with additional details. Be sure to mention this review so we can address quickly.

joe smow 5 years ago

Negative experience: Borderline worst management of any gym I have been to. I have been to hundreds of gyms.

David Ralston 5 years ago

Fantastic experience: it’s all about the pool. the pièce de résistance of this club! Bodi rocks and will give you the best insights and on-boarding to the club. I’ve belonged to Equinox from Coast-to-Coast. This one isn’t the best but it’s wonderful and worth it.

Kui Xu 5 years ago

Negative experience: Most people are nice, but will share my experience later.

Marcin Tatjewski 5 years ago

Fantastic experience: They have a fantastic swimming pool here (which is hard to find in Boston). Around 25 metres/yards long with 4 lanes and almost nobody is using this pool, even when the rest of the gym is really crowded. After swimming (or normal gym workout) you have a choice of sauna and a steam room.

Scott 6 years ago

Negative experience: not a fan, service was annoying and honestly not that luxurious

Bahar Carroll 6 years ago

Fantastic experience: I went in to check out the gym and evaluate whether I should sign up for just a month before moving from Boston. Fiona was so wonderful and showed me all around, explained all my options and got me really excited about all the amazing amenities at this gym. Sadly I won’t be signing up due to my travel schedule but I would highly recommend the facility and it’s staff.

Equinox Sports Club Boston

Thank you for the feedback, Bahar!

Ian Peterson 6 years ago

Fantastic experience: Great staff and luxurious gym. The food bar is one of the best I've tried from any equinox I've been too. Also located conveniently near a blue bike rack so it was easy to get to by rental bike.

Karina Kara 6 years ago

Fantastic experience: Absolutely amazing!

Mary Pietrowski 6 years ago

Negative experience: Made spa appointments assuming that since they are affiliated with the Ritz Carlton the spa would be of the same standards. It is not. Equinox Spa has treatment rooms within the fitness facility. It does not have a spa feeling at all. The person who did my facial was very knowledgeable; but for the price; go to an actual spa in Boston such as the Mandarin.

Equinox Sports Club Boston

Hi Mary, we're sorry to hear about your experience. We're passing this along to the appropriate team now to address.

Amanda Boylers 6 years ago

Negative experience: TERRIBLE service of the reception at the SPA. They will charge you but won’t let you know. . I guess their employees never been trained.i strongly recommend Do NOT go to the SPA

Equinox Sports Club Boston

Hi Amanda, we apologize for this experience. If you'll email us all the details at [email protected], we'll look into this.

Matt Doyle 7 years ago

Positive experience: Certainly has everything you could want in a sports club. It’s got a ton of space and a great deal of amenities...but MAN, does this location need updating. It’s dirty, dated, and smells(!). One of the reasons you become an equinox member is for pristine condition of your club. That is just not the case here. I’m sure they know it’s time. Equinox is good about keeping these clubs on a renovation rotation. But it’s way overdue here. If they update it out of the early 2000s smelly vibe, it will be one of the best clubs I’ve ever been to. The location and space is really spectacular.

Annie Woon 7 years ago

Negative experience: Spa reception staff is terrible. Not well trained, not polite and always unable to find booked and confirmed appts ( appts confirmed by Equinox Spa themselves!) on day of service. There is always confusion on their part, nobody picks up phone when called, and usually can not find attendant at front desk....for an establishment to advertise itself as a sophisticated sports facility and spa, it definitely does not live up to its reputation.

Nick 7 years ago

Negative experience: Have seen a serious deterioration in trainers/staff, gym equipment, and the overall “luxury” feel over the past 3 years. Not to mention the price increase this year...not sure why the price is going up when everything else is seemingly deteriorating. The gym is starting to feel more like a BSC than an Equinox..

Equinox Sports Club Boston

Hi Nick, this isn't the type of experience we here at Equinox pride ourselves on, and we'd like to look into it. Please email us at [email protected].

Vess Bakalov 7 years ago

Fantastic experience: Large sports club located right in downtown Boston with great equipment and facilities. Also great training staff - pricey but worth it.

Olivier Duval Puichaud 7 years ago

Positive experience: Large space, great view but Not to the Equinox standards. Need to be renovated:-(

Clemens Teufel 8 years ago

Negative experience: Expensive, always packed and partially unprofessional staff (to become a member was painful, at some point Marc threatened to cancel my membership as he was claiming he didn't have all documents, after my wife and I had filled everything out twice already and our credit cards were charged. We could fix this only by reaching out to the management!). Also some of the trainers had an attitude that left me speechless when I asked if there was a chance to stock up the kettle bells (there was only one 14 pound and I needed two). I recommend the David Barton as it has much better pricing, a better number of members to space ratio and very nice, helpful staff.

U-Roy Agboli 8 years ago

Fantastic experience: This is an upscale place to workout with state-of-the-art facilities

Erica Carson 8 years ago

Negative experience: I've frequented the other locations in the Boston area (Franklin St, Dartmouth St, and Chestnut Hill) and this one just seems to fall short. The facilities aren't as nice, the staff aren't nearly as attentive, and the locker room cleanliness and amenities leave a lot to be desired. I've provided feedback to the club, but alas nothing has come of it. While the location is convenient for getting a workout in before heading to the office, I am not sure that this particular site is worth the cost - it just doesn't seem to live up to the Equinox standard which I have grown to know and love.

Equinox Sports Club Boston

Erica, thanks for your feedback. We would like to understand more about what you're experiencing and find a solution together. Please reach out to [email protected]

EDUARDO SA 8 years ago

Negative experience: The carpet smells so bad! I'm allergic! Every time that I go there, I have allergy problems. It is the only problem there!

Equinox Sports Club Boston

Thanks for your feedback. We have passed it along to management.

kemal doğru 8 years ago

Fantastic experience: They're the best

Charmaine Cronin 9 years ago

Negative experience: I visited Equinox gym last night with my husband as a guest from The Ritz Carlton which is connected to the gym. My husband and I were encouraged to take a walk through the gym as I am a competitive athlete and was very excited to see what this gym had to offer. Unaware of their no camera policy (again we were visitors not members so we were unaware of any policies) I had my phone out to take short video clips of the gym equipment to showcase how nice the facility happened to be. As we were on our way out an employee stops us and kindly informed us that there is a no camera policy, we apologized, I put my phone away and we continued towards the door to leave. As we approached the door an angry member by the name of Joe angrily approached us and looks at me and says "you can't be taking f***ing pictures in here" then turns to my husband and says "you a**hole I know two Boston police officers and I will have you two arrested". My husband says excuse me and who are you? Joe replies "I'm the owner". BIG lie. Joe was literally Joe blow the average member at his local gym who apparently was highly bothered by an Italian man with his Black American wife taking a tour through the gym he belongs to. His disrespectful vulgarity, insults, and threats were not taken lightly. I was in fear as now days you don't know who has a gun and will use it. I ask the Equinox staff to call the police and NOT ONE STAFF MEMBER CALLED THE POLICE! After several requests for the police to be called I finally called them myself and filed a report against Joe. Thankfully EVERYTHING was captured on video. A female manager of Equinox actually reviews the video and confirmed that Joe approached us and incited this situation. Equinox did not do one thing to make me feel at ease and I do NOT recommend this gym to anyone. STAY AWAY FROM EQUINOX IF YOU ARE HARASSED OR THREATENED THEY DO NOT CARE. Extremely poor service. **By the way there are all kinds of videos taken at this very location on Instagram.**

Equinox Sports Club Boston

Charmaine Cronin , we'd like to learn more about what happened and find a resolution together. Please email [email protected].

Belkiss Partida 9 years ago

Fantastic experience: I Love this place, they have so many different classes to choose from at all hours of the day. Equinox over delivers.

Kevin Moyer 9 years ago

Negative experience: Really enjoyed going to this gym last summer but I can't recommend it due to a terrible experience with the management. Bassma told me I could join for 10 weeks and then pause my membership at the end of the summer. I told her up front that I would be moving back to New Hampshire to finish school. Turns out they don't do that. Total bait and switch. They will tell you anything to get you to sign up and then change the rules on you. The gym itself is nice - clean, friendly staff, all the equipment you could want. Overall good experience, until the end. I tried to work with them but they charged me a whole extra months membership even though I had moved out of state. They claimed I hadn't given them 30 days notice... You can't do business with people you can't trust. Check out Boston Sports Clubs instead.

Equinox Sports Club Boston

Kevin Moyer , we'd like to learn more about what happened and find a resolution together. Please email [email protected].

Rachel Hyam 9 years ago

Fantastic experience: great sports club, great indoors pool . expensive but definitely worth it , neat and clean , courteous staff and not may muscle heads.

Steve Vincent 9 years ago

Positive experience: It's a nice gym, and I liked everything about it when it used to be Sports Club LA. The Equinox people have put their own imprimatur on things, and it doesn't feel as customer-friendly as it did. I expect to cancel my membership as soon as I can figure out a good alternative.

Thomas Kießling 9 years ago

Fantastic experience: Nice and open

ストフカタッド 9 years ago

Positive experience: Beautiful club! Great services, juice-bar, & equipment. It is more than my needs, but it is a mighty fine club! Highly recommend

Nathan Gomes 9 years ago

Fantastic experience: Excellent gym for a price

First Last 10 years ago

Fantastic experience: If you want a luxurious place to work out, you arrived at the right place. This gym has anything and everything. Also, everybody is nice and helpful. And the members are clean and organized. It is just the perfect gym.

Jennifer Zeng 10 years ago

Negative experience: After speaking to more than four people from this gym asking about referral bonus, I just checked my account today, and there is still nothing. It has been over half a year and I'm extremely disturbed by how the management of this club misleads the members and falsely promises referral bonuses. If you are not going to give out referral bonus, please don't LIE and say you will!!! The one star is just for some of the instructors, who are actually great

robert watson 11 years ago

Positive experience: It's summer time and a great place to go to get in shape

Yulia Pikhtina 11 years ago

Fantastic experience: The best sports club in Boston!!!

Ricardo Bilonick 12 years ago

Fantastic experience: The gym and its staff are great, facility is clean, and ultimately if gets me into the gym. Andy Cabral is my favorite.

Sara Steele-Rogers 13 years ago

Fantastic experience: I was a member at SCLA for five years and loved every second of my membership. The place is immaculate, classes are TOP notch, and locker rooms you can actually get ready in an feel clean and presentable. While it's one of the more expensive gyms in the city, you get what you pay for, and I can basically assure you that you'll go to the gym more than you would a place that's not as nice/great classes/convenient... it's totally worth your money. I highly suggest any classes with Alexa, Karly, and Dennis! And absolutely, drink at Blu after a workout to make up for all the calories you lost :)

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