Crunch Fitness - Bonita Springs

Negative experience: Visited on vacation this week. Not too crowded depending on the time. Gym itself is alright, machines could use some work, you essentially get what you pay for. Weights are very unorganized. Didn’t see anyone clean much besides one very nice lady in the mornings. Blonde girl at front desk doesn’t seem to know what she’s doing, just scrolls on her phone, then stares at people struggling to check in rather than helping them. Looks like employees just get paid to sit and fool around. Martin, I believe is his name, is the one employee with a good head on his shoulders. Shout out Martin!

Negative experience: I purchased a temporary pass since I was visiting from out of town. The front desk staff were friendly and professional. I really couldn’t believe how outdated the equipment was. I used the elliptical and treadmill machines. One treadmill was covered in crumbs, and was still there the day after that. I really envisioned a bright, modern workout space. This center missed the mark.

Fantastic experience: *UPDATE* Another vacation and another excellent experience at this Gym. The staff member I saw every morning, Mario, is extremely friendly and helpful. The equipment is in good quality. The gym is very clean. If you are in search of a gym, this is the place for you. Excellent gym. My family vacations at the same spot every year and each time I visit this gym. This gym is consistently clean. The equipment is maintained and upgraded when necessary. Staff is very friendly and helpful - thanks Mario! Highly recommend this gym.

Positive experience: Good gym, good prices, good times. My only complaint is the benches(for the bench press specifically) feel too small and uneven.

Negative experience: The gym is OK! Membership is inexpensive. Some equipment need repair or upgrade/replacement. The front desk staff are friendly. The personal trainer was good. But the major PROBLEM is billing. My personal training contract was for 3 months. They were charging my CC biweekly. I provided a 30 days notice of cancelation at the end of my 3 month contract. They charged me an extra bill beyond my contract and refused to refund/reverse. Very dubious billing practice. Very disappointing. Will NEVER go back

Negative experience: Management is unapproachable, surprise charges to my account.

Negative experience: Surprise charges on your bank account. I was supposed not to get charged anymore and now I get an additional surprised charged that I had no agreed on. Stay away from this gym. They really grab money without permission.

Fantastic experience: Very clean gym and mario at front desk was very helpful! Will definitely be coming back!

Positive experience: Nice facility and good customer service. I've been a member for 2 years. Definitely will be renewing my membership for the price.

Fantastic experience: Incredibly clean gym and friendly, helpful staff. Mario at the front was great!

Negative experience: This gym was terrible. The machines suck, it’s small and dingy. Don’t waste your time coming here. First time and will not be back.

Negative experience: Front desk personnel is always very nice. However, there’s probably only 4 or 5 treadmills that work well. Majority of them work poorly (jerking, not smooth, etc) or just don’t work at all. The gym is also very outdated, sometimes hard to find cleaning solutions at the stations, etc.

Fantastic experience: This is the place to get moving get bigger and get appreciated for being a customer

Negative experience: I had been a member at Bonita Springs crunch gym for over a year when suddenly the manager tells me I don't have a membership. I show him my credit card charges for 3 accounts that paying for. He argues with me so I stop the memberships and join Smash gym. I have my closed contracts yet every month I still get charged. I have been in on at least 4 occasions to speak with Dan the manager and he swears he'll fix it but never does. I've probably paid over $300 for nothing. I've reported it my bank as fraud. I don't feel they're honest there. I would not recommend. Ive lived here 73 years and know lots of people and they will all know about fraudulent Crunch.

Negative experience: It’s a gym meh but Bonita Springs deserves a better alternative. Subpar classes, some cagey business tactics (hidden fees and impossible cancellation and fraudulent documentation) and zero customer service. Do your research or pay the price.

Fantastic experience: Could be cleaner but has a large vol of ppl coming to w/o daily.

Fantastic experience: Clean and well taken care of

Negative experience: I was charged by Crunch in two different cards. I was told i’d get a month for a dollar by an employee but that was a lie. I spoke to the manager which he apologized & said he’d give me a refund & that he would honor the next month for free & instead charged me twice for one month in two different accounts & proceeded to charge me until I stopped paying called about this either no response or the call would get cut off. The absolute unprofessional experience I’m disputing these charges as we speak. Don’t go this gym just a bunch of kids running the gym & they don’t take anything serious.

Negative experience: So I had an appointment at 7 o'clock to meet an onboarding personal trainer. And she was a no show, and then I drove down to take a walk on the beach, taking a 5 mile walk. And while I was on the walk, there was an alert to my phone that the meeting that her and I had was completed satisfactory. Funny funny funny so hopefully her boss gets to know that this is b.S.And it's b s that I gotta deal with this, but I thought I just make others aware, if you're going to join this particular gym, don't expect the services to be very good

Negative experience: Signed up for a free day pass online, when I went in I was told I would need to pay for my day pass. Didn’t see anywhere on the website that this was the case, false advertising.

Fantastic experience: A very clean gym with abundant free weights and machines. Lots of cardio machines too. The staff is super courteous and attentive.

Negative experience: I canceled my membership in person, but they charged me for another 6 months until I went back and canceled it again. I showed them the proof that I had been charged and had received a confirmation email that it had been canceled months ago, but they would not provide a refund. The manager also did not respond for weeks at a time to emails.

Negative experience: I paid a lot of money for a personal trainer, I noticed when he was teaching me how to do squats he kept looking at my abs, or above my abs because I wear a sports bra.. no so nice?!?

Negative experience: My wife and I have had nothing but bad experiences so far. We came in on a day pass to check in out and the gentleman who helped us was very polite. He convinced us to sign up for a membership for $1 for the first month and $29.99 after (for the one we selected). After a week, they tried to charge me for the membership so we went back in and questioned them and said they would remove the charge and give us the month free (since the person who signed us up was wrong about the promotion and it was supposed to be $1 for a week) another week later, we were charged $46. We were told it was a late fee, along with the monthly charge and they would refund it. I have now called 5 separate times and talked to someone to refund it and it still hasn’t been taken care of and that was over a week ago. The workers in the gym I spoke to (prior to this) were very nice, which is why I didn’t give one star, but this experience has completely turned us off from this gym. I just want my money back, like I was promised.

Negative experience: I went in with a Facebook price offer and ended up being told.There was extra fees extra fees extra fees extra fees. I must say I was awfully disappointed.

Fantastic experience: Great gym to go to. Staff is always nice and the people are respectful.

Negative experience: Do not go to this gym! I was harassed by a trainer, then tried to cancel my membership. That day I was told that my membership was canceled and payments would stop then due to my harassment by Crunch staff. Now, 4 months later they are still charging me. I spoke with the manager Dan who said he can’t do anything because I am in a year contract. When speaking with Dan he did not care about the harassment, was very rude, mansplained, and was absolutely no help. Clearly this gym doesn’t care about woman and if they are being harassed by employees of crunch. Definitely avoid Crunch if you are a woman!!

Fantastic experience: Such a great and clean gym. Never too crowded. Staff and fellow members are excellent.

Negative experience: I don't usually leave reviews for places but this was a brief, bad experience. My girlfriend and I just moved to the area less than a week ago and are trying out different gyms to see which one we want to become members of. Well, it won't be this one. We asked the front desk guys about a complimentary day pass for prospective members we saw online, but they wouldn't honour it without a local ID. Totally fine, but we haven't had a chance to get one yet. So they continued with the hard sell of membership or a paid day pass and we said we were good for now, we would wait till we got our IDs. However, as we were leaving, one of the guys at the desk said "whatever, they weren't going to buy a membership anyway" loud enough for us to hear at the front door... That was on our shortlist of gyms to join because it is in a convenient location for us, but I won't patronize a place with that snotty attitude from the front desk workers. I'll take my business to one of their competitors.

Negative experience: Used to be an awesome place until they harassed & terminated Trish, probably the best trainer they had. Don’t recommend, they have too many problems internally, next week you’ll want to work out anywhere else BUT there, then the week after it’s tolerable again. “Meh” describes it best. It is what it is.

Fantastic experience: This gym is always clean and is maintained very well. All of the staff are very kind and receptive. I cannot say enough about Trish, she is truly at the heart of this gym. She teaches most of the classes. Every single day she shows up with positive energy, inspiring all of her class members to be their best. She is motivating and fun, always exuding inspiration to be more! I also adore Kristen and Marque, two of the yoga instructors. Kristen is always kind and positive, providing an air of calm and resilience. Marque has a beautiful way of including wonderful mantras and inspiration into his classes. Thank you for the beautiful humans that work at Crunch fitness in Bonita Springs!

Negative experience: SCAMMED my grandma with dementia. Crunch fitness should be ashamed of themselves, taking money from elderly who are not in the right mind to sign financially binding documents. Disgusting treatment and the management have been incredibly unhelpful and refuse to give us a refund for almost 3 grand worth of charges from a 90+ year old woman who cannot comprehend complex documentation.

Negative experience: Absolutely insane prices and crooked “contracts.” Took advantage of my grandmother to the tune of thousands of dollars. Customer service is reprehensible. Take your business elsewhere.

Negative experience: Crunch fitness are thieves. They stole money from my 90 plus year old mother who has severe dementia. Truly despicable people.

Negative experience: If I could give zero stars I would. Only went to this location twice and hated this site (one in fort Myers was better but too far) so I was charged for months I never used. I attempted to cancel my membership over a month ago before I moved but was informed I couldn't until June due to a contract. Completely understandable!!They charged me for another annual fee and when I called they stated they could cancel me but wouldn't refund me since there was no cancellation on file. Why would there be a cancellation on file if you wouldn't allow me to when I originally tried? And why don't your employees leave valid notes in the system for ppl who want to cancel. Get a better system in place or employees with common sense scammers!!

Fantastic experience: Staff is always super friendly and gym is clean and has good variety of equipment

Fantastic experience: Great experience at Crunch - Bonita Springs. Excellent help at the front desk, great facility and convenient hours.

Fantastic experience: Good selection on equipment and clean

Positive experience: I am traveling and I work out here a few times a year. The female manager was rude and very unhelpful. I went twice this week. Both times, she was condescending and offered zero assistance. She told me to download the app, offered no guidance with signing me in or how to get barcode. Luckily, the younger lady at the front desk was kind and helpful. The gym is outdated compared to other Crunch gyms.

Negative experience: Very hard to get a hold of. I haven't lived anywhere near this gym in a while and I'm trying to cancel my account and can't get a hold of anyone to do so. It's very frustrating. Do NOT sign up with this gym

Positive experience: Always a good experience at Crunch

Fantastic experience: After checking out a few gyms in the Bonita Springs area , Crunch Fitness won me over for my weeks vacation. The gym has a vast array of top quality equipment including cardiovascular, Dumbbells Plate loaded , Resistance machines , TRX , Multi use rig & a functional area too . Even though the gym was busy I was never left waiting to use a machine . I trained at 0600 and was always greeted my a Good Morning & big friendly smile from Mario the gym manager. Members are also very friendly. The cleanliness of the whole environment was first class. I’d definitely recommend Crunch Fitness if you’re looking for a top quality gym in the Bonita Springs area Mark Dublin Ireland

Fantastic experience: The customer service is outstanding! Jasmine and Mario at the front desk are a breath of fresh air. They greet everyone with a smile and are extremely helpful. Jasmine went overboard to help me in many areas and I truly think they both deserve a promotion! I also like the gym ~ All the machines seem to work and the cleanliness is top notch. No complaints from me just huge kudos to all of your front desk staff especially Mario and Jasmine. I look forward to becoming a member soon. Thank you ~ Victoria

Fantastic experience: Mario and the other staff at this facility were super helpful and really nice. The gym is very neat and clean. I needed a 3 day pass and they were one of the only gyms to help me with that. I’m considering joining a Crunch at home because the experience was so great. Highly recommend.

Fantastic experience: I’m in Bonita Springs for a week on vacation and went into Crunch fitness to ask about getting a weekly pass while I’m here. The gentleman who helped me was super friendly and helpful. Got me in for the week, quickly and offered any help I wanted. I’d highly recommend the Bonita Springs Crunch fitness to anyone!! -Katie F

Fantastic experience: This Cruch is very clean, has all of the right equipment, the staff is very friendly and you can beat the price. Highly recommended

Fantastic experience: Friendly staff. Clean and tons of equipment

Fantastic experience: Good equipment, good instructors, classes, and a nice environment.

Positive experience: Run very well. Nice equipment.

Positive experience: Great place, not enough squat racks. Other then that at plenty of other weight.

Fantastic experience: Great staff at the front desk, clean facility, great lighting, great gym!

Negative experience: They wouldn't let me cancel my gym membership over the phone so I went in person and canceled. They said I was good to go 3 months later I check my account and I'm still being charged. Once I call then all of a sudden they can cancel over the phone. Asked them for reimbursement for their mistake and not canceling my account They said I needed paperwork proof. How am I suppose to have any type of paperwork when I wasn't given any. Seems to be a common problem from what I've seen in these reviews. **update December 2023 I was sent to collections by crunch and again giving me a difficult time.

Fantastic experience: Clean and friendly atmosphere. Great place to work out...

Positive experience: I had a complementary pass and the equipment was good with plenty of room to work out but the loud music was annoying.

Fantastic experience: Clean gym. Nice equipment and friendly staff. I always get a pass when I'm there for vacations.

Fantastic experience: For what the gym offers along with the price it is a very nice gym, it's definitely not going to be one of the top gyms in America but for convenient local workouts it's great, they also having tanning options. I would give 5 stars for the type of gym and price, compared to higher end gyms in big cities it's not going to be comparable

Positive experience: Some of the equipment needs replaced. The air-conditioning was out for a whole week yet they remained open. I went once that week. I have Asthma. Not good. Staff is good , but there is a high turn over rate.

Negative experience: Horrible gym, bathrooms are disgusting, lack of equipment. But the biggest issue.....NO AC. What gym has no AC, let alone in Florida 2023, the hottest year known to man. Extremely annoyed by it and could also be a health risk. I left this location to go to another location for better services (AC being one of them), and the Naples location ALSO had NO AC!!! Its been almost a year since the hurricane, get your stuff together.

Fantastic experience: It's a good gym they just need to fix there air-conditioned problems

Negative experience: The staff there are rude. Tried to get help canceling a membership for 80 year old mom with dementia who is no longer in Florida and got a snotty young lady who hung up on me. Horrible place!!!!!!!

Negative experience: Gross showers in the ladies room. Whoever cleans this place doesn’t clean the showers. Filled with bugs and hair. I am not happy with this place d the showers suck!! Cleaning people need to do a MUCH BETTER JOB. considering canceling my membership.

Positive experience: The layout of this gym is nice, it's open but has everything to accommodate from a beginner to a well trained individual. Outside of the locker room and especially the sink with barely running water to wash your hands it's a good gym

Fantastic experience: Excellent well rounded gym and work out facilities.

Fantastic experience: Awesome gym try it!.. thank you

Fantastic experience: Clean and very functional

Fantastic experience: Great gym. Lots of equipment so no waiting. Highly recommend.

Positive experience: Didn't use it, but large gym to get your body and health right

Fantastic experience: Very clean ! Lots of equipment

Negative experience: They play games with the fee structure

Fantastic experience:

Fantastic experience: Nice gym with a great mix of equipment. Staff is very friendly and prices are very competitive.

Negative experience: I started going there when it opened about 6 or so years ago. The amenities have gone down hill. Machine pads don't get replaced and not as clean as it use to be. If you also try to cancel your membership, they continually charge your account. Still going through the process and if it continues, I may have to look at other legal action. I dont recommend this gym based on management.

Fantastic experience: I’m thoroughly impressed by my trainer of over two years, Frank Montesanti. Frank’s professionalism, attention to detail and overall knowledge of muscular structure and exercise is exemplary. Frank has literally changed my physique - and more importantly, my attitude! I’m very grateful for his continued efforts in my nutrition as well as core strengthening. Frank really cares about his clients and their personal journey to improved physical and mental health. I highly recommend Frank for personal training at Crunch Bonita Springs.

Fantastic experience: I have been a member at Crunch Bonita Springs for 5 years and training with Frank for the last 2 years. The club is clean and the equipment more than meets my individual needs. Any equipment that may not be working, appears to me, to be fixed or replaced in a timely fashion. Frank is the consummate professional. With 20 years experience, he is thoughtful, attentive to my individual goals and most importantly, he is very friendly. Overall, I am very satisfied with my Crunch experience.

Fantastic experience: Crunch fitness in Bonita Springs has all the equipment one could hope for and friendly staff. I train with frank Montesanti and he is very knowledgable and friendly, I highly recommend him for your training needs.

Fantastic experience: I have had the best experience at this gym! My trainer, Frank, has been working with me for several years now. He customizes my workouts and makes sure my form is accurate. I have seen results physical, and maybe even more importantly, mentally. Frank keeps me in good spirits during our training. He deeply cares about his clients as anyone can see from his long and loyal following. Frank is not only a phenomenal trainer, he is a friend. It is a privilege and honor to be trained by such a kind, devoted, hard-working professional. When I am not training, I workout on my own (not as enthusiastically) and this gym has everything I would need and more. My friend attends the classes and she loves them. I would recommend this gym to everyone.

Fantastic experience: I really like this gym, I recommend it, good facilities, it is impeccable and its employees are very friendly. Go talk to Ruben for fitness advice!

Fantastic experience: Great staff

Fantastic experience: Great instructors. Nice people at desk! Clean !

Fantastic experience: Love Larissa Pure and filled with love and beautiful energy!!! Wish she was at Ft Myers Crunch again!!!!

Fantastic experience: Going to zumba classes there for several years Larissa has recently been teaching several times a week and she is excellent. He Iron Mat class is a beautiful cross of yoga &palates strengthing with great core work. Makes me feel good inside & out during & After class. Larissa is a pleasure to dance with smiling and positive. Her cueing is right on and always to the rhythm and beat to her music. She is an asset to our crunch gym for all interested in professional fitness. She is loved by all in our demand for well planed & safe effective fitness. Definitely a keeper for sure. Thank you

Negative experience: Poorly managed gym. Often does not open on time. 2X this week nobody showed up to open the gym.

Positive experience: I like the gym and the classes. But please turn the air down. It's really just too hot for a gym. Guys are sweating so bad, its just gross. We are going to sweat, but it's so stuffy. Please turn ON the tv's. Why have them if they're never on? The Naples crunch has all the tv's on. Jeff at the desk is nice and welcoming. Bebe and Dana teach great zumba.

Negative experience: Cancelled my membership and they are still calling me everyday and charging my card.

Negative experience: Not that clean, color scheme is migraine inducing . No cybex or life fitness equipment. Some knockoff stuff.

Positive experience: Treadmills and bikes badly need to be replaced NOW. They are old and outdated.

Negative experience: Not a very professional place when the instructor tells her personal problems with members. Telling members directly she is banned from the Fort Myers gym all while criticizing the general mgr and other employee at Fort Myers. Enough is enough already! I pay membership to work out not to hear about her personal problems or her pity story. If she is banned from all these gyms then it must be a problem with herself. Not our concerns. The owner needs to know she is working at one of his gyms while criticizing his other gym and the general manager and employees. So not good for business.

Negative experience: Do NOT sign up for training at this location! Manager does not respond to phone calls or emails.. I have cancer and lost my job I gave the proper 10 day written notice that I was told was needed when I signed up and I’m still being charged even though I’ve been told numerous times by the head trainer that I would be refunded and my training was canceled.

Fantastic experience: Clean, friendly, and they have plenty of machines for everyone.

Negative experience: Bad customer service - Make sure to have multiple copies/proof of when you cancel Went to gym in December of 2021 to cancel my membership. The trainer (flat top, tan) told me I was good to go. 2 months later I was still being charged. I then spoke with the manager, Sheena, she was not very willing to help, but ultimately said she canceled my membership. Now it is May, I am still being charged and Crunch customer support noted my membership was still active. Really a frustrating situation. Again, when cancelling DO NOT TAKE THEIR WORD for it. Make sure you receive copies of the confirmation that your membership was cancelled or else you will be paying for it for a long, long time.

Fantastic experience: Clean + not busy. Glorious compared to the crunch in Orlando.

Fantastic experience: Great place to work out. Friendly members and staff. Clean and well managed. Sheena Kyte manages a very organized facility!

Negative experience: SCAMMERS! Tried to cancel my membership back in December and gave them my account info and they said they would take care of it. I have now been billed twice more since! The man at the front desk looked visibly irritated when I told him I wanted to cancel my membership because I was moving. Do not sign up here!

Negative experience: Not a safe place anymore. Attend the gym for more than 2 years and the place is going down slowly. Got my locker smashed and my wallet stolen(i had it locked with a coded locker). This was a 2 person job I'm pretty sure. The gym of course not responsible for any of it, God forbid

Fantastic experience: New Crunch member here as of this morning! Gym is priced at some of the best rates in the area and has more than everything that you can ask for. Staff was very friendly and helpful. Sheena was the one helping me through the initiation process and answered all of my questions quickly and concisely. She even dug for the promo code that didn’t auto populate to lower the enrollment fee. She clearly cares about her members. Equipment is very clean and well kept. Can’t wait to try out more in coming days!

Fantastic experience: You will not find a more affordable gym that remains this clean and open as early as 5 am. The space is vast and the selections are wide. I appreciate this venue deeply. I ride my bike to it close to 4 times a week and sometimes more.

Fantastic experience: Crunch Fitness in Bonita Springs is by far the nicest gym I’ve ever worked out at. From the moment you walk in the door you are greeted by the friendly staff! It’s also the cleanest facility I’ve ever been to. The managers and staff are top notch! Charles, Sheena and Daniel make this gym a place I enjoy going to everyday. If your looking for a gym, look no further. If your currently a member somewhere else, do your self a favor and try this one for a day.

Negative experience: Be wary of the management of this gym. They are the former owner operators of True Fitness in Holt, MI where they accepted prepayment for training and other services from clients. They suddenly left to Florida without making clients or business partners whole. Texts to the owners went without response. Furthermore, they immediately closed the business on google to avoid members/associates they scammed being able to comment negatively. Do not prepay anything! I do not want what happened to me to happen to you.

Negative experience: Stay away from this place!! All they want is your bank account or credit card info and even after canceling memberships they continue to charge. Stay away!!

Negative experience: I was not happy with the gym. They wouldn’t let me cancel my membership over the phone because you couldn’t cancel via phone. And then the right person wasn’t there when I went in to cancel, then my certified letter got returned even though i used the address on the website. I called again and they did me a ‘favor’ by letting me cancel on the phone then signed for me on a cancellation document agreeing to pay over 90.00 and I had signed up for a free month. No fees were ever mentioned and I never saw a contract. I have joined several gyms in the past and have never had the runaround like this.