Defined Fitness Rio Club

Negative experience: I use he pool over the past month it has been cloudy and smelly I’m told it is because the pool deck was not sealed properly it’s very cloudy Crowded because Rumour has it multiple pools are closed

Positive experience: Maintenance needs not being addressed. Several reviewers have mentioned some common concerns and the response is a “thank you and we will address these problems.” What is the problem management? 1. Hot tub is consistently “out of service.” 2. Control valves in at least the men’s showers do not even begin to work properly. This is frustrating and results in huge water losses because they cannot be turned off. 3. The shower floor is dirty and NOT being cleaned regularly. Come on guys-this is a fairly new and nice facility. Don’t let it get in disrepair.

Negative experience: The Hot Tub has been Broken Longer that it has Ever Run.

Fantastic experience: Probably the nicest defined in the area.

Fantastic experience: Lie the gym and staff. Love the fact they have a child care place. So I can actually go to the gym. This made me like this gym more than any other place.

Negative experience: There are issues with certain amenities and cleanliness at the Rio Club. It is great to have a gym at this location, the staff, usually very helfpul, but I might have to cancel my membership, if certain things cannot get addressed. 1. The hot tub has been BROKEN FOR MONTHS. Maybe a new contractor that can actually fix it? The only time it was on this month, the giant vent next to it blew a gross grey dusty film into the foam bubbles. 2. The men's room sauna has NEVER BEEN HOT. There is no dial to turn up the heat, which I can understand because it could get possibly be left on, but the heater obviously broken. It has not been hot in the sauna once, for over a year. There is also a 2'' space under the door letting out any potential heat, not to mention the floor is always dusty and dirty. 3. The water pressure in the showers is usually a laughable drip. They are constantly full of hair. The knobs do not make sense. The water fluctuates from cold to hot with no consistency. 4. The cheap benches in the locker room are about to break, and there are only about four of them to begin with. It would be great if the inside of the lockers were cleaned as well. 5. The pool deck and inside the pool should be vacuumed and cleaned daily. Bandaids, dirt, murky. I feel like the pools always get secondhand attention. When you spend over $50 a month, with a price increase they did not tell you about, and the locker rooms already don't have towels or soap, all these other little things start to add up. It is disappointing.

Fantastic experience: Monique Nevarez is a great trainer at the Rio Club. Nice facility and good people!

Negative experience: Used to be my go to gym/location. Cleanliness has taken a big hit over the last six months. Dust bunnies and dirt under and around all of the machines. Bathrooms also not up to par. Management needs to address this quickly.

Negative experience: Bathrooms and machines are not cleaned enough, gross!

Negative experience: There's never hot water when I need a shower. It's been at least 2 months and temperatures are dropping.

Positive experience: Availability of equipment is good. Women/Family showers only have cold water.

Fantastic experience: This is my personal favorite club! I've been lucky with nights not being as busy in the cardio and wet area. Overall the gym is kept up with cleaning and it's nice to just go in and escape with a good workout! I highly recommend this club for cardio, swimming and jacuzzi time.

Positive experience: Please stop playing the terrible death metal, terrible vibes. Why promote this type of disorder and sickness at a place that is supposed to be about healt? Its really disrespectful to the guests

Positive experience: They don’t clean lockers as they should at the Rio Club. Omar is not there on Saturday morning or I would have told him of the issue. One month of not cleaning lockers! It’s sad they are paying people to not do their job.They have nothing about this issue months later. Your shoes stick to the floor under urinals. Management obviously doesn’t give a damn! Orange mold on the shower curtains and only half the shower curtain rings are there. Management here is pathetic and do nothing to address the issues. Hire better people please! I miss Ian Clark, Jake Ortega and Matt Preist! Months later and nothing has changed. This gym is unsanitary and management doesn’t give a damn ! These shoes are still in a locker 6 weeks later. Picture taken today on February 22,2025 and the shoes in the 4th picture taken November 26, 2024 are still there!

Fantastic experience: Just what we needed !!!!!! Great staff too!

Negative experience: I started my membership here a month and a half ago because this location is closer to home. Chuze fitness is superior at almost half the cost. For the same cost as Defined Fitness, you get way more perks like taking a guest as often as you want. Defined fitness needs to do better, or Chuze fitness will put them out of business. R.I.P. Defined Fitness. The decision was easy to make to cancel my membership so early.

Negative experience: Bait and switch sales tactics. Did not provide fiduciary responsibility to agreed upon services and membership. Asked for a month to month membership for a 17 year old that wasn't going to be here for a year. Going into military in 9 months. At enrollment we're told that's what we had set up and set on auto pay, paid for 2 months in advance. Two months later we went in to cancel and we're told we couldn't till the next month after the 1st but before the 25th. Nothing said about billing at that time. Went in the next month (approximately 2.5 weeks later) to cancel, we're told that it was an annual contract, that our payment was late (they never set up the auto pay), that we had to pay service and late fees for the auto pay that they never set up, that we had to pay a $42 96 annual fee they never mentioned before, never recived a contract before we went in to cancel, and they charged an additional $107. 44 to cancel. Response to your response: What does what you said have to do with what our issue with your company is. You charged us a Late Fee - But we asked to set up Auto Pay and there was enough money on the Auto Pay card to pay. Your agent did not set it up correctly, unbeknownst to us, and you never contacted us. Insted, when we came in a Second Time to cansel, you charged us late fees and did not take any responsibility for your Agent not doing their job correctly. In addition, we never Once recived any comunication or email about any payment being late. You owe us the late fees.

Fantastic experience: Great staff, equipment and facility!

Negative experience: They are a great gym. Its consistently not opening on weekends. It's always the same excuse. "It was just a miscommunication." We pay monthly to come here and expect some dependability opening on time. It's extremely frustrating when we can't work out because of this. This is recurring monthly or more! And it's not getting fixed at all. Predicting next occurrence, Aug 31.

Negative experience: It was incredibly frustrating this morning when I arrived at the gym promptly at 5:29 AM, only to find a short line of fellow early risers eagerly waiting. At 5:30, the scheduled opening time, the doors remained firmly shut. Patiently, I lingered, hoping for some sign of movement. By 5:45, with no change in sight, I reluctantly dialed another gym's number to discover if they were experiencing similar issues. I explained that the gym I was at had not yet opened, likely due to the person responsible oversleeping. I understand it was early, but this delay disrupted my planned morning routine. With a list of errands and appointments waiting, starting late due to this unforeseen obstacle was beyond frustrating. Having to drive an additional 15 minutes to the alternative gym location compounded my irritation. What should have been a smooth start to the day turned into a scramble to rearrange my schedule. The reliability of gym opening hours is CRUCIAL for those of us who plan our days meticulously. This incident not only set me back but also left me disappointed in the service provided.

Positive experience: Clubs are great (locations, gyms and great indoor pools), but I am only giving 3 stars due to their predatory fees and not being kind to military members. Specifically, my credit union across the street, US Eagle, decided to change their credit card vendor. Upon checking in to a workout rather than just ask me to change my credit card, Defined Fitness used this as their opportunity to charge my wife and I $47 in junk fees. I’m sad because I really like the gym but have canceled indefinitely over this. On the bright side I have an expensive home gym, this gives me motivation to use it instead. :)

Negative experience: The staff are rude, and not only that there’s a dude who jumps people in parking lot and points a gun thinking he’s tuff just watch out cause they don’t care about that they just care about money

Fantastic experience: Sabrina was very helpful at the front desk.

Positive experience: Not the cleanest location, showers are always messed up, the music blasting in the fitting room is unbearable, and people use the sauna fully clothed after their workout so it smells horrible. They also make the process of cancelation difficult (in person only). I chose month by month because I travel a lot, so I ended up paying for months I didn't even use. Won't be going back.

Positive experience: Machines ate dirty and loud unnecessary music played over the intercom

Fantastic experience: I'm convinced this is the best gym ever...it caters to all ages and body types. I couldn't be happier...

Fantastic experience: I love this gym! It's clean, has everything I need, and if I'm ever in a different part of the Albuquerque area, I will be able to find a gym nearby, since they have multiple locations.

Fantastic experience: This is the best gym I have ever been a member of and I have been a member of various gyms in various places for more than 40 years, including the Chicago Athletic Club, NM Health & Wellness, etc. The staff are very courteous, yet not intrusive, very helpful, yet not overwhelming. I look forward to a long membership here.

Positive experience: It's the same issues....shower not working properly - only scolding hot water, hydro massage broken for over a month! Staff is very friendly.

Fantastic experience: I'm actually impressed with the Club on Jager Way. It's been kept up lately. My previous review was a 2 star. Good job employees.

Positive experience: To expensive. I just want to use the sauna. They have a day pass for 20 or a month for 40. 20 for a day...

Negative experience: I had been coming to the pool for 7 consecutive days since the pool at the Hilltop branch is still not working after 3 months. But since Sunday up to yesterday, Saturday, the filth in the shower room is still the same filth I saw 6 days ago. I wonder if they even clean the shower stalls. Same hairs were still there. Same hair colors were still on the walls, the curtains were barely hanging since the hooks are torn. No soap dish, no hooks for towels. But what I can’t stand is the filth of this place. There are sand on the floor of the swimming pool. Now, both showers in the pool area are not working, and then, yesterday, the hot tub is closed. What’s next?

Negative experience: The good: It has a nice size gym and even with how busy it is, usually you can use the equipment you need. The bad: The staff is generally indifferent at best, rude at worst. The customer service or generally nicety is not present. The bathrooms are not cleaned well, there is never any soap. The sauna at this club is by far the worst design you could have, every other Defined at least understands the utility of bench height in a heated room (not to mention the wooden benches are already breaking). I have family that visits out of town and when I was at Sports and Wellness they made it reasonable for a day pass (they would usually just do it for free, but I don't expect that at most places). For Defined, if I want to bring an out of town family member for a workout it costs $20! The monthly membership is $40, are you crazy! I would expect something like $10. But half your dues for one workout with family is just gouging. And the staff made a big deal like I was crazy for bringing family in (goes into the pile of rude experiences I have had with different staff here). Speaking of gouging, I lost my card on file and had to get a new one. And even though I paid me dues when they were due. I got charged a $26 processing fee because the auto draft didn't work. I had to pay more than half my dues EVEN THOUGH I WASN'T LATE! Now, they told me that this wasn't their fault, it is the company they use to do auto drafts, but brother, you chose this company! Take some ownership for taking advantage of me. All in all, I wrote an essay just to say. There is some good here, but a whole heck of a lot of bad.

Negative experience: I don’t like the weekend hours. I think they should stay open till 10pm like the rest of the week. Because it so crowded all the time . The other issue, is they blame everything on the accounting dept. I wonder if there is even an accounting dept. And the showers leak our membership prices better not go up because of this. Rio Rancho water is very, very expensive.

Negative experience: Good: convenient, machines are generally functional, staff friendly. Bad: all TVs are on same channel which is always sports, locker rooms often not clean (excess water in showers + hair, etc), bathrooms not stocked, hot tub often out of service, etc. Update 7 months later - pics of the women’s locker room showers. Still gross (worse than when I made the original post) and a real slip hazard. Three of four showers consistently leak even in the full off position. The staff at the front desk were nice and said a manager would reach out, but he never did.

Fantastic experience: No waiting for any machines. Message chairs available for relaxation. Love the various type of classes offered daily

Fantastic experience: Defined Fitness is by far the best Gym I have ever experienced... It's clean, Awesome equipment, friendly people. The bonuses- clean swimming pool, Hot Tub, Sauna, and heated massage chairs. I definitely feel at home here....

Negative experience: Who mops right next to someone on the treadmill, with some chemical that you can smell? People running don’t want to smell chemicals while running. It’s crazy that this even has to be said.

Fantastic experience: Best choice I’ve made for my fitness journey! Very friendly staff here at this facility who make me actually want to go workout. I look forward to walking through the doors everyday and I always feel welcome. Equipment is always well maintained and building is very clean. I strongly recommend signing up at this facility.

Negative experience: Pretty good gym but the locker room, mens at least, is rarely cleaned and often filthy. Diminishes the entire experience. What else isn't being cleaned properly?? Minor peeve is the shower water temp cycles between scalding hot and cool any time someone uses water elsewhere in the facility. Call a plumber! This could be a great gym with a little bit of effort and problem solving Update September 2024: It has been months since the comment below promising improvement. The men's locker room remains disgusting. The only change is monthly fee went up. How about using some of the proceeds to clean up! I'm now showering after I get home. Gross.

Positive experience: It's new and clean. I wish the sauna had also the upper bench.

Fantastic experience: Great gym with great trainers and people!! Update: my husband and I have been going to Defined Fitness Rio club for 8 months now. I attend the Silver Sneakers class there twice a week. Renee, who is the instructor on Wednesdays IS AMAZING!!!! She will work you hard but will always show you how to modify a specific exercise. She’s personable and professional at the same time. She is knowledgeable about fitness. I look forward to the class. Also, if you have Medicare, the staff will check if you qualify for a free membership!

Positive experience: The gym itself is good, but could be better. I have been a member there for over 2 years. They have a scale that estimates body fat. I asked a trainer if I could use it. I was told I would have to purchase a jump start training package which seemed a bit harsh. I sent a message to the club-no response. I asked the front desk to remind the manager I would like a response-nothing. I sent another message and got nothing. Good job Defined Rio for making me feel like a valued member.

Negative experience: You can pay on time for 2 years straight, miss one payment and they will you charge a 30 dollars for a late fee... worst part of it all, I lost my card and forgot it was attached to the define account and they only reached out after they charged me a cancelation fee.. Called the manager and he didn't waive the fee... just said next time this happens he could waive it... makes no sense... o well I've heard define doesn't care about its customers... now I know for sure..

Fantastic experience: Andres was amazing, helped me sign up, was super patient, told me about all the specials. He was very kind to everyone who walked in. Nice facility as well with plenty of space.

Fantastic experience: Excellent club. I use the group exercise room only, for all classes, from pump to zumba to pilates, sculpt, core, instructors are great, as are the members, the front desk staff, all lovely!

Negative experience: Their shower leak non stop, wasting water all day, they aren’t being cleaned nor checked regularly . No TP in toilet at times, sauna has a light bulb that’s flickering - the music is blasting in the changing rooms and you can hear it blast from the sauna, which is far from relaxing. Put the volume a little lower in the changing rooms for god sake, it’s insane. Also, the benches in the changing rooms are not stable- need to be tighten up - how come there’s no manager going around every day reporting what I’m reporting?

Fantastic experience: This gym is so nice and the people are friendly. I especially like that they will watch my child so I can work out. That is a major game change for me.

Positive experience: My granddaughter likes to workout there with several friends.

Fantastic experience: I had an unexpected problem with my account recently. It didn’t seem like we were going to reach a solution so I thought I would just find a new gym. Omar and I had a back and forth for a little while. He never lost his cool and remained professional and courteous the entire time. He investigated the problem further and reached out to me with a phone call explaining the situation. All in all, I was very impressed with his professionalism and I am still a member of the gym.

Positive experience: Great gym, but could use more weight machines of the same ones due to the almost constant use. It is usually pretty busy.

Fantastic experience: Not sure why they have uhh, erm. Large, employ. Shouldn't they all be beefy? Anyway I love the place,

Positive experience: Greatly club, but the plumbing needs some maintenance

Fantastic experience: Great place. They have Zumba, Spin and many other instructor led classes and a dry sauna, Heated Sauna, very big swimming pool.

Negative experience: I really loved this location because it was more relaxed and quieter than other locations however, for the past few months the pool and hot tub are absolutely disgusting, from the dirt and things floating around in the pool to the horrible smell that is in the pool and cement it is terrible, I kept coming back hoping it would be cleaned and corrected, unfortunately it has not. There is a shower that has been broken for months, the showers are always dirty. I really tried hard to look past it because I love having the pool after a workout but I cannot stand the smell it is over the top, may have to just drive further to the other location or just cancel our memberships all together

Fantastic experience: Pretty nice gym just need another one nearby because it's constantly packed full of people.

Fantastic experience: I had the best experience with Omar at the RIO RANCHO GYM .... My self and my boyfriend had a lot of questions and answered all of them thoroughly. If we ever move back we defiantly use this gym again...

Positive experience: The gym is decent and i don’t have a problem with the setup, however my only problem is it seems to be packed from 4pm to closing and it sucks because most of the people are BSing around and not even using the equipment. Not that great of an experience for what they charge people in that regard!

Fantastic experience: I loved defined, it's a great place to workout. I ran into a issue and Omar was very polite, understanding to my problem. He went above and beyond for my husband and I. Thanks Omar. We appreciate you.

Fantastic experience: I love this gym! The pool and the exercise machines are nice. The staff is always very friendly. I originally gave a two star review because of the cleanliness of the men's locker room, and also because repairs were not being fixed in a timely manner. I have changed my rating to five stars. I have seen a significant improvement in the cleanliness of the locker room. The shower curtains were completely replaced. The parking lot lights are turning off during the day, and repairs are being fixed quickly. I am very happy that the staff is working hard to make improvements every day. Keep up the good work!

Fantastic experience: Love this gym. Clean and the staff is friendly. Gets pretty busy but I am usually able to complete what I set out to do.

Fantastic experience: Clean environment, great equipment and friendly employees. Love our gym!

Fantastic experience: Excellent staff who care about all their clients- from high school youths to nationally known professional athletes. They offer physical therapy for athletes looking to get back on the field or seniors who need strength training to manage daily activity. They offer child care services while working parents stay fit, a sauna & even a swimming pool for water therapy, training and enjoyment. Their physical therapists come with excellent experience & credentials in all matters surrounding strength/core training, flexibility, post surgery/injury & personal fitness/nutrition goals. If you want a new gym experience in a clean environment that maximizes on encouraging you to be your BEST SELF- check out this gym to LEVEL UP your personal development & wellness ideals.

Fantastic experience: Really enjoy the variety of machines available. Facilities are well kept and clean.

Positive experience: Gym needs more and better benches in locker room. Also towel hangers

Negative experience: WHY IS THERE NO SOAP??? I pay a lot for my family and I but the last couple of days, ZERO SOAP in the bathrooms. Others have complained and that means people are just wiping their butts and not able to wash their hands. NASTY. I asked an employee this morning and he said that “the closing crew sucks” then laughed. WOW. So everyone knows it’s a problem but nobody does anything. What a horrible business. Will look into Sports and Wellness. You guys are a dirty gym.

Negative experience: I signed my two grandsons up for memberships. The boys eventually stopped going. On 11/29/22 I went to the site and canceled both memberships. I was told that I had already been charged for Dec. because, they collect for memberships on the 25th of the month. But I was charged for one of the memberships again on Jan./23. I talked to my third General Manager, John Seigler (not sure of spelling). He said he understood, and he would refund, and he did. Then I was charged again in Feb. In early March I spoke to the same G.M. and was told he would have them send a check by mail. In early April he told me the check was in the mail. Now on April 20th I called my favorite G.M. and was told the check had been processed in March and should arrive soon. Immediately, after this I was called by a young woman. She said that she was processing the check now, but she needed a bank statement from me. So, I called the G.M. and told him they had not processed the check in March as he had said, and now they want a bank statement. He said that he didn't know why they wanted the statement but, if I did not send it I would not receive a check. Then he scoffed that someone would go to court for $43.00. I hung up. Please know that if you sign up for membership it may be a lifetime commitment. They seem to make it as hard as possible to end membership. When I asked how two memberships were cancelled on the same day by the same person, but only one was actually ended. My answer was human error.

Negative experience: POOR MANAGEMENT!!! I called the club to voice my concerns and the little girl who answered the phone would not let me talk to the manager and insisted I tell her what my complaint was. Then the little girl pretended to go get the manager but I’m 99% sure it was the little girl who got back on the phone. I’ve been with defined fitness for over 17 years and I don’t think I will ever go back because this incident completely turned me off. This organization does not value there members.

Negative experience: I used to like this place but right now with the new management is declining. Restrooms and bathrooms are dirty and now the heat in the dry sauna can’t be control which is extremely hot, no body can stay for even 2 min. Spoke with front desk and manager said that the temperature can not be control and to minimize the time in it. The fact is the temperature control is broken and they don’t want to fixed it, they prefer to spend money an electricity then have clients happy. I wish people boycott this place and see what are they going to do. For me I prefer to drive the extra mile and be happy.

Positive experience: Great equipment! Great staff! Nice classes offered, fair price! Everything I need to stay and get in shape. Only thing I’d like to see is some of the treadmills monitors removed. It over looks the Mountains and the screens ruin the lovely view.

Fantastic experience: Beautiful facility and equipment. Excellent bathroom set up-showers separate from toilet areas! Friendly welcoming staff.

Positive experience: My overall experience was decent here. The staff is friendly for the most part, the gym is clean, equipment is up to par but my one and only issue is the groups of teenagers/young adults hogging the equipment/socializing. I don’t typically post reviews but this is an issues for people on a time limit. I typically only workout for about 45 minutes to an hour so I need to be in and out. Seems like these groups are more concerned about socializing rather than working out. Last week there was a group of 5 surrounding the Hack Squat Machine. They were using it for a total of 38 minutes and only 2 of them were actually using it the rest were just talking playing swords with the bar from the squat rack. 2 days ago waited 27 minutes to use lateral raise machine because a group of 3 were using it as a chair to watch their friend do cable flies. I can go on and on.

Negative experience: This club has no ability to help their customers. Only “Omar” can fix a membership. I tried to switch over from regular membership to Presbyterian. Nope. And. I’ve tried for 3 months. They have charged me 2x the rate … both memberships. And. I was so frustrated I got mad at the front desk and Omar refused to let me into the club ever again. These pirates play games. Do not get a membership with them. I’ve been a member for years. Now that they have expanded they charge extra fees. Their contacts are impossible to switch. They play games. and they steal your money. and they have a stepford stare. When they irritate you beyond belief…. They ENJOY it. And. The executive team will call and say they will call you back. Never called back. This gym is no good. None. It is so frustrating and they do not care. You won’t get to exercise. You will just pay and pay and pay. Trust me. I’ve tried. There is nothing positive out of a Defined membership anymore.

Negative experience: Sorry to do this to you Omar (greet manager) but I have to warn people about how defined operates. Find another Gym to use. Defined signed my 17 year old son up to a membership. I found out months later. I went down and signed the form for him. They won't help with canceling his membership. Also they charged him about $320 before he was even able to use the gym. They should have better systems in place to keep a kid from signing up and billing him before a parent signs the paperwork that is needed. Stay away from defined fitness. I have already requested a call from someone but no one has reached out. If you would like to get in contact with me ask Omar for my number.

Positive experience: Very amazing and friendly employees. You'll meet some great people here. It's becoming my favorite place to hang out and make gains.

Positive experience: I have read alot of review spanning from just the beginning of this year 2023, and I am not very excited to start going to this gym. I am planning on reaching my fitness goals, but the owners don't seem to upkeep a functional gym. They do respond to the concerns, but it is an automated response and the concerns are ALL the same even from 3 months ago. Please Defined Fitness in Rio I want to come to a fully functioning gym. I gave a 3 because I used to attend and it was running 100%, but now it seems to of gone downhill.

Positive experience: Friendly..could expand its workout floor with a hammer circuit...wet sauna.....expand hours...encourage ppl to put their phones away when training.

Negative experience: Was anyone notified that you guys were going to hike up the prices? I wasn't. $53 a month is extremely steep. Not everybody uses the daycare, the classes, the pool. You really should have Multi-Tier pricing. With such a high rate for your gym, are you now going to extend your weekend hours? Maybe hire people to clean the equipment, the walls, the beams? Highly disappointed

Negative experience: Currently having a Bad Experience. Credit card expired, behind 2 months. Their Late Fees are 32.26 per month. I’m hoping they will show some business prowess, and mitigate this to keep my business, will see, V Angered. I have great credit- would become a long term member! I’m hoping management will mitigate this Bad Business Practice. I would have been here for years. I would not want to Promote them to any one if they do not mitigate this!

Fantastic experience: Yay the sauna is fixed wanted to say thank you and update my rating. The staff is really nice.

Fantastic experience: Don't forget your own

Positive experience: Ii was contemplating joining Defined Fitness so my first inclination was to check the reviews. The reviews dating back to a year ago were mostly great--sounds like the Rio Club was awesome at the onset. However, the more recent ones, up to 10 months ago, are mostly dismal (ouch!). Sounds like there are BIG problems with properly and consistently maintaining equipment, the sauna and showers; too many breakdowns and slow fixes. Sounds like there were changes in management (bad ones) or a change in management's commitment to quality. For heavens sake, the responses to the complaints are all the same lackluster response. "We are sorry to hear of your recent experience. We are serious about fitness and strive to create the best possible workout environment for our members". THE WORST.

Negative experience: Iam so sick of hearing your excuses on how your staff should have been explaining all the charges when we signed up!!!! Bottom line is NO YOUR STAFF DOES NOT TELL US THESE CHARGES!!!!!

Negative experience: No one should have to be subjected to seeing others feet in the gym. especially when the guy loves to spread out, stretch and touch his feet on equipment we all use and touch.

Negative experience: I would like to know when the kids room is "at capacity" so I don't drive all the way there to see a bunch of people behind the front desk but one person in the kids room not accepting any more until one leaves. Does not make sense. Post it some where, maybe send a txt to parents. This has happen more than 3 times.

Fantastic experience: So far, so good. New to Silver Sneakers. Very nice facilities. Geo and Tyler M have been fabulous, very patient, informative, and patient. Good start to the new year.

Positive experience: Unfortunately there is no hooks to hang your towels or places to put your shampoo/soaps in the shower. Two showers in women shower not working. One shower by the pool only worked when you are required to shower from the pool to the hot tub etc No plastic bags to put wet swim wear when you are not to leave floors wet in dressing room

Negative experience: This Gym for being as new as it is has its issues. The Bathrooms are always broken for months at a time. (Toilets, Sinks, Sauna) The bathrooms are NEVER cleaned. I found the same gum in the Urinal Friday that was there Sunday. The equipment is squawky but does mostly work. My biggest issue is how dirty and not clean it is. For 44 a month X5,000+ members (A solid guess) They have the funds to upkeep this Gym better.

Negative experience: It use to be a fantastic gym, but there's been a sharp decline in the upkeep of the machines MANY are not working and haven't been for a couple of months very sad to see happen.

Negative experience: Good Gym but cable machines have been broken for over a month. Only one cable works.

Negative experience: This would be a nice gym if all the equipment wasn’t broken. I understand things being down for a day or two but these guys don’t fix anything. 4 of the 5 pulley tower machines have been broken for 5+ Days. The Sauna has been off for 5+ days. Get on guys!!

Fantastic experience: Clean place great staff plenty of equipment.

Fantastic experience: Nice place to work out

Negative experience: This location CONSTANTLY HAS BROKEN equipment that STAYS BROKEN for months. The sauna is broken. Almost all the cables are broken. Multiple cardio machines are broken. They don’t maintain or care for the equipment. Very disappointed in the management at this location. Bathrooms are never stocked and are always gross. The front desk workers are always on their phones and don’t greet and say goodbye to their loyal paying customers. Horrible customer service.

Fantastic experience: Super clean and all the staff are super friendly. I wish there were a few more massage chairs. All in all great gym!! The trainers are the best as well!!

Negative experience: They take money out of your account but say you didn’t pay . And then we showed proof 3 times and the following month they take out double payments and late fee.. I called again today and I get the same story they will look into it and will get back to me.. would be nice if I could get the corporate people to even call back too.

Negative experience: Used to love this gym! Long waits, wipes everywhere, super talkative upfront they can’t even recognize, you standing there sometimes.

Negative experience: Been coming here for over a year now because we bought a house close by. I really dislike this gym at this point. First, the membership is nearly double what I was paying, there's no big fans which are nice in the summer so the air feels stagnant. The staff is not very friendly and overall it's not as clean as I'm used to at other gyms. Lately, there's several pieces of often used equipment out of order. What am I paying $43 for?! Going back to Chuze Fitness even though it's miles farther away.

Negative experience: If I could rate this gym a 0 I wouldn’t even give it 1 star. The pool is consistently cold. When the issue is brought to the attention of management, they reassure you it will be addressed. Which of course it never is. Maybe if they bothered to actually get into the pool to confirm how cold it is, they’d get the hint! Plus, the amenities such as the hot tub when broken, take weeks to repair. The benches in the locker rooms are old, worn out and rickety. You risk falling over if you sit on them. Shower handles and faucet handles to sinks also take weeks to months for repair.

Negative experience: Pretty fed up with this place. If you like broken equipment come to defined where things don’t get fixed. At least they finally started cleaning the place and putting toilet paper in the bathroom